The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Senior Backend Engineer
Location: Noida/Bengaluru (India)

Sumo Logic is a cloud-native SaaS data analytics platform, solving complex observability and security problems. Customers choose our product because it allows them to easily monitor, optimize and secure their applications, systems and infrastructures. 

Our microservices architecture hosted on AWS ingests petabytes of data daily across many geographic regions. Millions of queries a day analyze hundreds of petabytes of data.

Responsibilities

• Develop features using algorithms that work optimally on very large data sets. These features would run on our backend systems that can handle enormous amounts of customer data, operate with high tolerance for errors, and can scale up as needed. These systems are responsible for managing and processing petabytes of data.
• Act as a team lead in the team.
• Write robust & re-usable code.
• Own a small set of microservices, analyze and improve the efficiency, scalability,
  reliability and cost for the same.
• Act as a primary on-call for owned services, responding to service degradations in a timely manner.
• Design and implement extremely high-volume, fault-tolerant, scalable backend systems that process and manage petabytes of customer data.
• Analyze and improve the efficiency, scalability, and reliability of our backend systems.
• Write robust code; demonstrate its robustness through automated tests.

Required Qualifications and Skills

• B.Tech/ M.Tech/ BSc or MSc in Computer Science or a related discipline.
• 7-9 years of industry experience with a proven track record of ownership.
• Object-oriented experience, for example in Java, Scala, Ruby, or C++.
• Experience in building backend services for handling data at large scale.
• Understanding the performance characteristics of commonly used data structures (maps, lists, trees, etc).
• Desire to learn Scala, an up-and-coming JVM language (scala-lang.org).

Desired Qualifications and Skills

• Experience in big data / 24x7 commercial service / planet scale product development.
• Experience in agile software development (test-driven development, iterative and incremental development).
• Experience using Sumo Logic products or other observability products for reliability and security.  
• Experience in multi-threaded programming and distributed systems (desirable).
• Experience leading scrum teams planning and day to day execution

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features
• Shape the future of our Android team
• Own, maintain and improve reliability metrics for key features
• Participate in discussions across different teams - Product, Design, Engineering
• Review pull requests, and support other teammates
• Handle critical issues or cope with unexpected challenges 
• Take ownership of feature releases and provide nightly builds for the QA team

An Ideal Candidate Should Have

• 5+ years of software engineering experience
• Familiarity with Android components
• Experience building or contributing to at least one Android app
• Product design intuition and user empathy
• Drive to push the boundaries of Android UI/UX
• Understanding of the importance of tests and how to approach writing tests
• Self-drive to improve the app and codebase above and beyond what's outlined in the spec
• Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests
• Excellent communication skills
• User oriented problem solving approach
• Driven with continuous feedback from leaders

Bonus:

• Experience building, maintaining, or otherwise contributing to open source projects in Android
• Experience with iOS, Web or NodeJS

Technologies we use:

• Kotlin
• Kotlin Coroutines
• Kotlin Flow
• Jetpack Navigation
• Dagger 2
• Room
• Custom Views, Canvas & Paint
• Jetpack Compose
• JUnit

What We offer:

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The proliferation of machine log data has the potential to give organizations unprecedented real-time visibility into their infrastructure and operations. With this opportunity comes tremendous technical challenges around ingesting, managing, and understanding high-volume streams of heterogeneous data.

As an Solutions Engineer, you will actively contribute to, architect for, and lead the company in the design and development of new infrastructure automation projects. You will be instrumental in helping us solve, by architecture and implementation, complex hybrid infrastructure problems among corporate’s robust inventory of networking systems, applications, and cloud infrastructure. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of Infrastructure and Data and engaging on projects under the guidance of the Lead Solution Architect..

You are a strong solutions engineer who is passionate about scalable, resilient, secure, and cost-efficient infrastructure solutions. You care about producing clean, elegant, maintainable, robust, well-tested code; you do this as a member of a team, helping the group come up with a better solution than you would as an individual. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.

Responsibilities:

• Designing and implementing complex and well-architected enterprise infrastructure and data solutions
• Work to improve existing systems, solutions, and process through architectural reviews and design enhancement initiatives
• Experience in devops methodologies and practices as applied to infrastructure, cloud, identity, integration and network solutions
• Improve systems to provide strict compliance adherence, security guardrails, and cost-optimization
• Contribute to the re-architecting of systems, solutions, and processes for more streamlined, scalable, and resilient implementations
• Contribute to well-architected, end-to-end provisioning solutions to a growing enterprise organization across multiple environments and types of infrastructure
• Build strong partnerships and engage with other teams at Sumo Logic to create solutions that enable and benefit all parties and increased derived value

Requirements:

• 3+ years of industry experience with a proven track record of ownership and delivery
• Experience developing scalable, secure, and resilient infrastructure architectures and implementations
• Experience in observability and cost-optimization in application, server, and cloud (AWS preferred) settings
• Experience working with on-premise (Fortinet) network devices on a system administration and configuration level
• Experience with DNS (CloudFlare and Route53 preferred) as well as VPN management (FortiClient, ZScaler, and Netskope preferred)
• Experience with Identity Providers (Okta preferred)
• Experience with Certificate Management (Digicert and AWS ACM preferred) and authentication 
• Hands-on infrastructure as code experience (Terraform preferred) as well as CI/CD pipelines (Scalr and GitHub Actions preferred)
• Experience with writing automations and system integrations (Python preferred)
• Strong experience with AWS
• Excellent verbal and written communication skills
• Experience implementing robust and well-architected designs for enterprise scale systems
• Experience and comfort with an on-call schedule for enterprise systems during daylight hours regional time

Desirable:

• Experience in the following specific technologies is a plus:
• ADP
• Azure
• GCP
• Experience with Scalr
• Experience with AI tooling such as Boomi, Databricks (AI portions), AWS Bedrock, Gemini, and Claude
• Experience with Databricks as a whole
• CCNA, CCNP, or equivalent network certifications
• You should have a passion for continuous learning and deep technological curiosity
• Agile development experience and a familiarity with Jira, sprints, and pointing

About Us:

Sumo Logic, Inc., empowers the people who power modern, digital business.  Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

• Strong experience creating and deploying cloud infrastructure on Azure, AWS, and GCP
• Understanding of Python and Docker for developing web APIs
• Understanding of deploying solutions to Kubernetes.
• Familiarity with serverless technologies across functions, queues, file storage, API management, and key‑value stores
• Experience with integration patterns and working with various APIs
• Knowledge of DevOps principles and Git, preferably with experience in modern techniques such as monorepos
• Proficiency in Infrastructure‑as‑Code languages such as Terraform and CloudFormation
• Understanding of design patterns for building scalable and efficient systems
• A quality‑driven, test‑first mindset
• Excellent written and verbal communication skills
• Familiarity with Diagrams‑as‑Code for documenting infrastructure architecture is a plus
• Understanding of modern authentication protocols such as OAuth2 and OIDC
• Consideration of cross‑cutting concerns like observability and security in infrastructure design
• Contributions to open‑source projects are a plus

We’re ideally looking for someone who is comfortable across the entire stack and can take ownership of feature delivery from design to deployment. The ideal candidate should have:

• 5+ years of experience with Python and FastAPI (async programming)
• Experience with Redis caching patterns and cache invalidation strategies
• Experience with event-driven architectures (Pub/Sub, SNS/SQS, or similar message brokers)
• Familiarity with SQLAlchemy ORM and relational database patterns
• Experience writing comprehensive test suites (pytest, integration testing)
• Comfortable with REST API design and microservices communication patterns
• Experience with AI-assisted development tools (Cursor, Copilot, Claude Code)
• Experience with Git and CI/CD pipelines

Nice to Have

• Experience with Strapi CMS or similar headless CMS platforms
• Experience with both GCP and AWS cloud services
• Familiarity with i18n patterns (locale handling, translation key management)
• Experience in Java and typescript

Key Responsibilities

As a AI Engineer/Senior AI Engineer and a key member of our engineering team in India, you will be responsible for designing, building, and owning the end-to-end lifecycle and release of our most critical AI-powered features within a microservices architecture. This role requires a balance of advanced technical depth in AI/ML and a strong sense of product ownership, ensuring our solutions deliver tangible user value at scale.

1. End-to-End AI System Ownership

• Design & Development: Design, build, and deploy production-grade AI systems, ranging from traditional Machine Learning models to modern LLM-powered features.
• Architecture & Deployment: Lead AI projects from concept to execution, including designing robust microservice architectures, modeling, rigorous evaluation, and secure deployment on AWS.
• Data Expertise: Work extensively with unstructured data, chunking, embeddings, vector databases (e.g., Pinecone, pgvector), and address complex real-world data quality challenges.
• Production Standards: Own the release process end-to-end, applying high engineering standards to ensure scalability, operability, and maintainability, aligning with Enboarder’s microservices philosophy.

1. Generative AI & LLM Focus

• LLM Integration: Evaluate, integrate, and operationalize LLM-based tools and APIs, including but not limited to Anthropic Claude and AWS Bedrock, to enhance product capabilities.
• Advanced Techniques: Apply expertise in prompt engineering, Retrieval-Augmented Generation (RAG), and advanced evaluation metrics for generative outputs.
• Agentic Systems: Explore and implement agentic AI frameworks, workflow orchestration (e.g., Langgraph, CrewAI, StrandsAgents), or multi-agent systems to automate complex user journeys.

1. Collaboration, Leadership, and Strategy

• Product Collaboration: Collaborate closely with product, design, and other engineering teams to translate business requirements into high-impact AI capabilities that drive measurable user and business outcomes.
• Technical Leadership: Stay updated on the latest AI/ML advancements, contribute to the company’s long-term technical strategy, and evaluate new technologies for adoption.
• Mentorship: Actively mentor and guide junior AI engineers, fostering a culture of technical excellence, clean code practices, and continuous experimentation.

Required Skills & Experience

• Total Experience: 6+ years of professional experience in the IT/Technology industry, with a substantial focus on building and deploying production systems.
• AI/ML Experience: 4+ years of direct experience in building and deploying ML or LLM-based systems in production environments, ideally within a high-traffic SaaS environment.
• Programming Mastery: Strong proficiency in Python and modern AI/ML libraries (e.g., PyTorch, TensorFlow, scikit-learn).
• Generative AI Tooling: Hands-on experience with LLM-based frameworks such as LangChain, AWS Bedrock, or comparable in-house/open-source solutions.
• Vector Databases: Practical experience working with vector databases (e.g., FAISS, Pinecone, PGVector) for scalable similarity search and RAG implementation.
• Cloud Architecture: Extensive experience deploying, monitoring, and operating applications on AWS, demonstrating deep awareness of scalability, security, and cost-optimization in a microservices environment.

Preferred Qualifications (Nice to Have)

• Familiarity with FastAPI and containerization technologies (Docker, Kubernetes).
• Experience with MLOps tools such as MLflow, Airflow, or similar workflow orchestration platforms.
• Ability to balance technical trade-offs between model performance, inference cost, and system complexity in AI deployments.
• Direct experience with Fine Tuning or Pre-training large language models (LLMs) on domain-specific data.

*NOTE:* Hybrid work with 3 days in office.

Position Overview: 

We are looking for a lead cloud engineer who has got good experience working with atleast 5 Plus years of experience in AWS and in building cloud components and preferably comes from a development background. 

Roles and Responsibilities: 

• You will be responsible for the development of cloud agnostic control tower/landing zone platform.
• You will be responsible for the development of terraform based reusable cloud native infra as a code platform.
•  You will be responsible along with the team in rolling out continuous observability across different cloud providers.
•   You will be responsible along with the team in setting up best in class security posture on the cloud.
• You will be responsible for the development of tools and code bases that contribute to the development of platform under platform engineering initiatives for different teams .
•  You will be responsible for participating in Cloud and DevOps architecture connects.
• You will be responsible for mentoring junior resources with right coding best practices as an individual contributor.
•  You will be responsible along with the team for delivering infra platforms across different projects.
• You will be responsible along with the team for documenting processes and best practices to ensure knowledge sharing across the team.

Must Have Skills:

• Experience: Around 8 years of total experience, including at least 5 years of hands-on experience in cloud architecture and infrastructure engineering — specifically in building and implementing cloud environments, not merely deploying applications on the cloud.
• Expertise in DevOps & Cloud tools
• Hands-on experience with Infra as a code tools like terraform, ansible, puppet, chef, cloud formation , etc..
• Expertise in any Cloud (AWS) 
• Good understand of version control (Git, Gitlab, GitHub)
• Hands-on experience in Container Infrastructure (Docker, Kubernetes)
• Ability to define container-based environment topology following principles of designing a well-architected framework.
• Ensuring availability, performance, security and scalability of production system
• Hands on implementation experience in AWS control tower and at least 2 implementations
• Hand on experience with Artifact repositories (Nexus, JFrog Artifactory) ·
• Hands on experience with CI/CD tools on-premises/cloud (Jenkins, CircleCI, etc. )
• Hands on experience with Monitoring, Logging, and Security (CloudWatch, cloud trail, log analytics, hosted tools such as ELK, EFK, Splunk, Datadog, Prometheus,)
• Hands-on experience with scripting languages like Python, Ant, Bash, and Shell
• Hands-on experience in designing pipelines & pipelines as code.
• Hands-on experience in end-to-end deployment process & strategy
• Hands-on experience of AWS with a good understanding of computing, networks, storage, IAM, Security, and integration services
• Capability to write complex code - e.g., automation of recurring/mundane tasks,
• Good understand of OS administration (CPU, memory, network performance troubleshooting), also demonstrates strong troubleshooting skills ·
• Demonstrates HA/DR design on Cloud platform as per SLAs/RTO/RPO
• You should have solid understanding of Terraform, understanding of usage and creation of terraform modules
• Good exposure on AWS CLI and SDK like boto3, azure SDK, etc..s
• Good understanding of AWS networking (VPC, security group, routing, TGW and vpc peering
• Good understanding services like RDS – Mysql, MongoDB, Document DB, Postgres,
• Good understanding of Kubernetes self-managed clusters, Fargate, S3, NLB, ALB, API gateways, route 53, WAF, Advance shield, Lambda and KMS.

Qualification: 

• BE/B.Tech or equivalent degree in Computer Science or related field. 

Location: 

• Noida

Service Desk Manager

Position Overview: 

The Service Desk Manager will lead and manage the IT Service Desk operations for a fast-paced FinTech environment, ensuring high availability, security, and seamless support for business-critical applications and platforms. The ideal candidate should be able to clearly define the scope and objectives for the service desk. They must establish processes and frameworks based on ITIL best practices and create Standard Operating Procedures (SOPs) for ticket handling, escalation, and communication..We are specifically looking for someone capable of establishing a service desk process from the ground up, rather than managing an already implemented process.

Roles and Responsibilities: 

• Ticketing Workflow Setup: - Must have the ability to set up a ticketing workflow from scratch using tools such as JIRA Service Desk, Zendesk, or Freshdesk. 
• This includes creating and managing the ticket flow, routing, triggers, automation, views, and defining the logic/integration behind the ticketing workflow.
• Reporting & Metrics: Familiarity with handling reporting and metrics is essential. - Key Performance Indicators (KPIs): Such as First Call Resolution (FCR), Average Handling Time (AHT), and SLA compliance.
• Dashboards: Creation of dashboards for real-time performance monitoring.
• Feedback Mechanism: Implementation of customer satisfaction surveys for continual improvement (CSAT) –
• Training & Knowledge Management: - Responsible for agent training in tools, processes, and soft skills. - Regular maintenance and updates of the knowledge base to ensure accurate and accessible information.
• SDLC process  Awareness: Should be aware of the Software Development Life Cycle (SDLC) processes and stakeholder management at different stages of code deployments, working with cross-functional teams such as developers, QA, DevOps, and possessing a basic understanding of cloud services.

 Must Have Skills:

• 10+ years of IT experience, with at least 5 years in Service Desk or IT Operations leadership.
• Strong incident management and crisis handling skills.
• Strong understanding of ITIL frameworks (ITIL v4 preferred).
• Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy.
• Experience supporting mission-critical, customer-facing financial systems.
• Excellent stakeholder management and communication skills.
  
  

 Good to Have Skills:

• Experience working in FinTech, BFSI, or high-availability digital platforms.
• Knowledge of cloud environments (AWS/Azure/GCP).
• Exposure to DevOps, SRE, or automation-driven operations.
• Familiarity with compliance and security standards relevant to financial services.
  
  

Key Attributes

• Customer-first and risk-aware approach.
• Ability to operate under pressure in a fast-paced environment.
•  Strong analytical and problem-solving capabilities.
• High ownership and accountability mindset.

Location: 

• Noida

Position Overview: 

We are looking for an Engineering Manager who has got good experience of working with AWS, Azure or GCP and is very proficient in the agile delivery model.

Roles and Responsibilities: 

1. You would be responsible for driving reusable terraform based cloud platforms for different cloud providers like GCP, AWS, Azure.- 5
2. You would be Involved in driving the adoption of DevOps best practices across different projects in an organization.-8
3. You would facilitate implementation of fully automated Continuous Integration, Continuous Delivery, Continuous Deployment pipelines and DevOps processes for Agile projects-2
4. You would be responsible for orchestrating, leading, and executing multiple projects by utilizing standard of agile methodologies and tools-3
5. You would be responsible for leading a team of 8-10 people and focus on their growth path.
6. You would be responsible for supporting the Head of IT Operations in setting up cloud centres of excellence and FinOps best practices across the organizations.-6
7. You would be responsible for maintaining the Burn down charts, Velocity Chart using JIRA and Confluence of documentation.
8. You would be responsible for facilitating various sprint ceremonies like daily standups, sprint planning, sprint retrospective, release retrospective, aligning team for sprint goal, grooming sessions, sprint demo’s etc.
9. You should be tracking Service Incidents/ Problem tickets and documenting RCA for cloud infrastructure incidents.
10. You would be point of contact for external communications (e.g. from customers or stakeholders)
11. You would ensure deliverables are up to quality standards at the end of each sprint.

 Must Have Skills:

1. Overall experience of including 8–10 years in cloud infrastructure and 10 years of people and technical leadership experience.
2. You should have experience with the driving team for the automation of AWS or similar cloud infrastructure deployments.
3. Good understanding of Infrastructure and deployment of CI/CD process using GIT, Terraform, Jenkins, Ansible, python boto 3, Helm, etc.
4. You should have exposure to services like Kubernetes, RDS, etc..
5. Good understanding of SRE tools like Datadog, New Relic, etc. is plus.
6. Should have managed a team of 8 to 10 people.
7. You should have excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
8. You should know how to drive Poker Planning/ T-shirt Sizing technique for Sprint Planning
9. You should have experience of working with teams spread across different functions in an organization.
10. You should have good knowledge in Agile best-practices, processes, and tools in support of DevOps processes.

Qualification: 

• BE/B.Tech or equivalent degree in Computer Science or related field. 

Location: 

• Noida