WHO YOU ARE:

As an Agile Project Manager at Zinnia Digital, you will be responsible for overseeing the successful completion of projects or programs within our technology organization. Partnering with the product team as well as cross-functional software engineering teams to ensure value delivery for stakeholders. Facilitating timeline and dependency management as well as budget understanding. Additionally, facilitating project team success and adherence to best practices.

WHAT YOU’LL DO:

• Day-to-day partnership with product management team.
• Plan and oversee multiple technology projects, ensuring they are aligned with overall timeline.
• Support dependency management processes.
• Exhibit exceptional organizational skills.
• Facilitate and adhere to PMO governance.
• Lead and manage projects at an executive level.
• Develop project plans, including project scope, schedule, budget, and resource allocation.
• Manage project teams, including cross functional engineers, QA, and other technical staff.
• Communicate with various stakeholders, including management, project sponsors, and clients, to ensure that project goals, timelines, and dependencies are understood and met.
• Participate and/or facilitate various ceremonies such as backlog refinement and planning.
• Leverage Agile experience to increase team throughput, transparency, and collaboration.
• Identify and manage project risks, including developing contingency plans and managing stakeholder expectations.
• Monitor and help resolve issues as they arise.
• Maintain project documentation.
• Provide regular project status reports to stakeholders.
• Ensure that projects are completed on time, within budget, and to the satisfaction of stakeholders.
• Work effectively with teams across different departments and geographies, as well as with external partners and clients.
• Continuously improve project management processes and methodologies.

WHAT YOU’LL NEED:  

• Bachelor's or Master's degree in computer science, engineering, or relevant experience.
• 8+ years managing technology projects of increasing complexity.
• Strong understanding of project management methodologies and best practices including Waterfall, Agile, and SAFe.
• Excellent communication and leadership skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple projects simultaneously, prioritize tasks, and work independently.
• Strong problem-solving skills, with the ability to identify and resolve issues in a timely manner.
• Experience working with agile methodologies, including Scrum as well as mentoring and upskilling teams in agile methodologies.
• Experience working with project management tools, such as Jira and Airtable.
• Experience working with technical teams, including software engineers and quality analysts.
• Knowledge of software development lifecycles and software development methodologies.
• Strong understanding of the Life Insurance and Annuity Industry - Preferred
• Scrum, SAFe, PMP or other project management certifications are a plus - Preferred

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SN1

BOLD is seeking a Technical Lead Specialist who can understand functional, technical & architectural views and has the ability to translate them into a low-level technical design for the developers. The successful candidate will be expected to work with the Engineering Manager and to interact with the technical architect of the program to achieve these goals. In addition, your role will be to mentor developers and contribute towards best practices and standards. 

Our SDETs work with Product Managers and Dev Teams to understand features and technical implementation and ensure our sites, products, and platforms perform to industry-beating quality. 

ABOUT THIS TEAM

BOLD Platform services team design, creates, manage and maintains the highly scalable and distributed services for the wider use of web and mobile product applications/portals/websites. The current list of services is based on Microservices architecture whose domain ranges from visitor tracking, User profiles, authentication, content and payments.

Platform team uses state of the art modern technologies like .Net framework, Python, Java, SQL Server, My SQL, Graph DB, SOLR, and a lot of other tools & technologies serving millions of users with hundreds of million transactions everyday through a scalable and fault tolerant architecture.

WHAT YOU’LL DO

• Excellent Object-Oriented coding practices, Refactoring, Clean Code, merging, etc. 
• Follow and recommend design principles and best practices for QA automation. 
• Able to develop and maintain test automation framework as per project requirements. 
• Understand automation test plans, product architecture, and domain in detail. 
• Solution-providing approach for technical queries and help/mentor test automation team. 
• Should be able to develop components that are extensible to test tools. 
• Hands-on experience in PoC solutions for automation and can demonstrate. 
• Excellent communication skills and ability to work independently with multiple tasks. 
• Test cutting-edge applications and products at the user level and code level 
• Be able to understand the software internals, debug issues, and write automated tests with scripting and automation tools 
• Assist in implementing and maintaining a Continuous Integration Solution 
• Contribute and/or own the development of high-quality test automation 
• Create and enhance backend automation tests and test tools 
• Ability to extend API automation framework to the next level 
• Work efficiently in a multi-project agile environment 
• Have to involve in performance, security, and scalability testing efforts 
• Write specialized testing tools for use in testing our software platform 
• Participate in test design and code reviews 
• Excellent debugging skills, measures, and analyses code for quality. 

 WHAT YOU’LL NEED

• At least 2 years of experience with search platforms such as Solr and modern search architectures. 
• Working knowledge of vector databases and semantic search solutions (e.g., Azure AI Search, Pinecone, or equivalent tools). 
• Strong understanding of Large Language Models (LLMs) and their application in search, relevance, and matching use cases. 
• Familiarity with ranking and re-ranking concepts and algorithms, and how they impact search quality and relevance 
• Have 5-7 years of experience in API Test Automation using Karate, Rest Assured, Cucumber, Java, BDD, or any other tool. 
• Strong knowledge of scripting languages like Core Java, C#, Python, etc.  
• Experience with source code controls like SVN, GIT, or CVS. 
• Exposure to Test and Defect Management Tools like JIRA, Trail, Zephyr, etc. 
• Experience with one or more database technology (SQL, NoSQL, Mongo, Solr) 

EXPERIENCE:  

• Lead SDET- 7 years+

#LI-SV1

Head of Quality Engineering to lead and scale our QA function in India (Relocation to Noida required) 

 This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

This role offers relocation to Noida, its important that you are happy to relocate to Noida and our team will support your relocation 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

VML is seeking a highly experienced, strategic, results driven and hands-on Head of Talent Acquisition to lead our critical talent growth initiatives for the India market. This is a pivotal leadership role, reporting directly to the CPO and is instrumental in defining, driving, and delivering our ambitious hiring goals. 

You will take complete ownership of VML's entire talent acquisition lifecycle, responsible for scaling and optimising a high-volume recruitment engine tasked with attracting and securing both experienced professionals and graduates annually across diverse functions. Beyond strategic oversight, this role demands actively engaging in critical hires while simultaneously designing, implementing, and refining end-to-end talent acquisition processes to drive efficiency, quality, and an exceptional candidate experience. 

You will lead, mentor, and develop a team of up to 20 Talent Acquisition professionals, fostering a culture of excellence and innovation. Success in this role hinges on your ability to build strong, collaborative partnerships with senior stakeholders across multiple business units and geographic regions, including APAC and EMEA, ensuring talent strategy is seamlessly aligned with global business objectives and VML's strategic vision 

What you’ll be doing:

Strategic Talent Acquisition Leadership & Delivery: 

• Define, own, and execute the end-to-end Talent Acquisition strategy for VML's India operations to support growth. 
• Actively participate in the hands-on delivery of high-priority requirement to meet business needs. 

Global Stakeholder Partnership & Advisory: 

• Cultivate strong, trusted partnerships with senior business leaders and hiring managers across VML's India, APAC, and EMEA regions. 

Process Optimisation & Operational Excellence: 

• Manage end-to-end process improvement and change management initiatives across all TA functions. Identify inefficiencies, streamline workflows, and implement best practices to ensure our recruitment operations are highly scalable, efficient, and capable of supporting our aggressive annual hiring targets. 
• Champion the evaluation, adoption, and optimisation of TA technologies and tools, including AI-driven solutions, advanced assessment methodologies, and automation. Leverage technology to enhance efficiency, scalability, candidate experience. 

Team Leadership & Development: 

• Create a high-performing team structure to deliver the business requirements, ensuring best practice and fostering a culture of continuous learning, accountability, and excellence. 
• Provide hands-on guidance, performance coaching, and career development opportunities, empowering the team to achieve ambitious hiring targets and develop into talent advisors. 

Data-Driven Performance & Forecasting: 

• Establish and leverage a data-driven TA framework. Continuously monitor, analyse, and report on key performance indicators (KPIs) such as time-to-fill, cost-per-hire, offer acceptance rates, quality of hire, source effectiveness. 
• Use these insights to proactively identify bottlenecks, optimise processes, forecast talent needs, and inform strategic decisions that drive continuous improvement. 

Talent Pipeline & Campus Strategy: 

• Develop, implement, and oversee a robust campus hiring strategy for VML India, building sustainable talent pipelines across various functions for future growth and ensure a consistent influx of entry-level talent to meet business needs 
• Innovate and execute diverse sourcing strategies to build proactive talent pipelines for critical and hard-to-fill roles. 

What we want from you:

We are seeking an exceptional and results-oriented Talent Acquisition leader with a proven track record of, hands-on experience in high-growth, fast-paced environments, The ideal candidate will be a strategic thinker, an operational expert, and an inspiring leader, clearly demonstrating the following: 

• Prior experience as a Head of Talent: creating Talent structures and strategies to deliver high volume recruitment ideally within a Global Capability Centre (GCC) or a prominent IT/Digital Services consultancy in India. 
• Significant experience in managing, mentoring, and developing large Talent Acquisition teams with demonstrable expertise in owning and scaling the entire talent acquisition lifecycle  
• Prior experience delivering proactive sourcing strategies to build talent pipelines for volume recruitment, niche roles and campus recruitment programs  
• You will have worked with senior business leaders and executives across diverse functions and global geographies (including APAC and EMEA)  
• Experience with process optimisation, re-engineering and optimising TA processes, and successfully leading change management initiatives to enhance scalability, drive operational excellence, and elevate the candidate and hiring manager experience. 
• Experience hiring across Technology, digital, AI, creative and marketing roles 
• You will have an analytical and data-driven mindset, with a track record of leveraging TA analytics and KPIs (e.g., time-to-fill, cost-per-hire, source effectiveness, quality of hire, diversity metrics) to inform strategic decisions, optimise performance, and demonstrate ROI. 

      Personal Attributes: 

• Thrives in dynamic, high-pressure, and often ambiguous environments, demonstrating exceptional problem-solving skills, adaptability, and resilience in driving outcomes. 
• Outstanding verbal and written communication skills, with the ability to articulate complex strategies, influence stakeholders at all levels, and present data-driven insights clearly and concisely. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
#LI-APAC #LI-HYBRID

Head of Quailify Engineering needed to lead and scale our QA function in India. This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

WHO YOU ARE:

As an Agile Project Manager at Zinnia Digital, you will be responsible for overseeing the successful completion of projects or programs within our technology organization. Partnering with the product team as well as cross-functional software engineering teams to ensure value delivery for stakeholders. Facilitating timeline and dependency management as well as budget understanding. Additionally, facilitating project team success and adherence to best practices.

WHAT YOU’LL DO:

• Day-to-day partnership with product management team.
• Plan and oversee multiple technology projects, ensuring they are aligned with overall timeline.
• Support dependency management processes.
• Exhibit exceptional organizational skills.
• Facilitate and adhere to PMO governance.
• Lead and manage projects at an executive level.
• Develop project plans, including project scope, schedule, budget, and resource allocation.
• Manage project teams, including cross functional engineers, QA, and other technical staff.
• Communicate with various stakeholders, including management, project sponsors, and clients, to ensure that project goals, timelines, and dependencies are understood and met.
• Participate and/or facilitate various ceremonies such as backlog refinement and planning.
• Leverage Agile experience to increase team throughput, transparency, and collaboration.
• Identify and manage project risks, including developing contingency plans and managing stakeholder expectations.
• Monitor and help resolve issues as they arise.
• Maintain project documentation.
• Provide regular project status reports to stakeholders.
• Ensure that projects are completed on time, within budget, and to the satisfaction of stakeholders.
• Work effectively with teams across different departments and geographies, as well as with external partners and clients.
• Continuously improve project management processes and methodologies.

WHAT YOU’LL NEED:  

• Bachelor's or Master's degree in computer science, engineering, or relevant experience.
• 8+ years managing technology projects of increasing complexity.
• Strong understanding of project management methodologies and best practices including Waterfall, Agile, and SAFe.
• Excellent communication and leadership skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple projects simultaneously, prioritize tasks, and work independently.
• Strong problem-solving skills, with the ability to identify and resolve issues in a timely manner.
• Experience working with agile methodologies, including Scrum as well as mentoring and upskilling teams in agile methodologies.
• Experience working with project management tools, such as Jira and Airtable.
• Experience working with technical teams, including software engineers and quality analysts.
• Knowledge of software development lifecycles and software development methodologies.
• Strong understanding of the Life Insurance and Annuity Industry - Preferred
• Scrum, SAFe, PMP or other project management certifications are a plus - Preferred

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-UM1

BOLD is seeking for the newest addition to our existing Data Science team, you’ll combine your analytical skills and business knowledge to deliver key insights to our Product and Management teams. You’ll help drive product development using our vast user data sets to enhance our current products and to help us find inferences and relationships in this data to build new products – More towards the role required

ABOUT THIS TEAM

The Data Science department at BOLD is responsible for discovering patterns and trends in datasets to get insights, creating predictive algorithms and data models, improving the quality of data or product offerings by utilizing machine learning techniques, distributing suggestions to other teams and top management, and using data tools such as Python and SQL.

The Data Science team actively collaborates with other vertical teams such as Engineering, Portals, BI, Product, Legal. Most of the projects are focused around problems that require a mix of natural language processing and machine learning. Some of the active projects are resume parsing, ranking, summary generation, data quality and scoring, content generation, job recommendations, and conversion analysis. Apart from the business initiatives, the team also explores state of the art methods and keeps them upto to date with technology.

WHAT YOU’LL DO 

• Build AIML models that serve for content generation, content recommendation, and content moderation using LLMs. 
• Responsible for converting business requirements into robust data science algorithms. 
• Responsible for providing technical leadership to a team of data science engineers. 
• Responsible for design, development, deployment of AI/ML, NLP, statistical & content recommendation algorithms that may not require LLMs.  
• Leverage our rich data sets of user data to perform research, develop models and create data products with our Development & Product teams 
• Develop novel and scalable data systems in cooperation with our system architects that leverage datasets using machine learning techniques to enhance the user experience 
• Collaborates effectively with cross functional teams to deliver end-to-end products & features. 
• Demonstrates ability to multi-task and re-prioritize responsibilities based on changing requirements. 
• Responsible for creating model validation framework. 
• Leading a data science team that delivers actionable results through the combination of data science solutions, business skills, statistical knowledge, and understanding of data. 
• Distilling complex analytical results into presentable, digestible, and actionable feedback for product and engineering teams. 
• Recruit, build and retain a top-tier data science team that brings together top talent at all levels, cutting edge technology, and analytic innovation. 
• Assess, inspire and motivate a high performing team of data science professionals. 

WHAT YOU’LL NEED

• Proven experience in solving open-ended business problems using data-science/ML/AI from initial ideation stage up to delivering the ready-to-use solution. 
• Strong Programming experience in Python. Familiar with various Machine Learning algorithms and Statistical methods. 
• 10+ yrs of working experience in MLData science with NLP background  
• Experience with frameworks that optimizes prompt engineering (langChain/crewai/etc) 
• Must have delivered multiple data science product(s) in production. Deployment with LLMs is a plus. 
• Practical LLM/RAG experience for search quality  such as  query understanding, semantic retrieval, reranker design .  
• Experience with Solr/OpenSearch/Elasticsearch … 
• Experience with embedding & vector search  
• Experience designing and implementing ML systems with Data Pipelines (Data Cleaning and creative Feature Engineering), Model Iterations and Evaluation, High throughput ML(Model Training, Evaluation, GPU vs CPU, XGBoost ML), Python ML Libs(TensorFlow, PyTorch). 
• Experience in leading a team of 3-5 data scientists. 
• Experience using tools to deploy models into the production environment such as Jenkins 

 EXPERIENCE- 

• Engineering Manager, Data Science- 10 years+

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Who You Are:

We’re building a next-generation Product Operations function to help our growing organization scale efficiently — and we’re looking for an ambitious, detail-oriented Associate Product Operations Manager to be part of this journey.

As an early member of the Product Ops team, you will play a critical role in designing scalable workflows, embedding AI-driven efficiencies, and enabling high-velocity product development. You’ll work at the intersection of Product, Engineering, and AI, helping teams operate smarter through automation, structured processes, and intelligent tooling.

This is a hands-on role ideal for someone who understands how modern product organizations leverage AI, automation, and data to drive impact.

What You Will Do:

Process Design, AI Integration & Workflow Automation

• Partner with Product, Engineering, and AI teams to design, document, and optimize product development workflows.
• Identify repetitive/manual processes and implement workflow automation using AI and collaboration tools and integrations.
• Contribute to building AI-powered operational use cases (e.g., automated reporting, requirement summarization, sprint insights, ticket classification).
• Support implementation of frameworks across:
  • Roadmap planning
  • Sprint Cycles
  • Release Management
  • Product Reviews
• Continuously improve processes to enhance speed, quality, and scalability.

Product Lifecycle & Agile Operations

• Support and optimize the end-to-end product lifecycle in an Agile environment.
• Work closely with Product Managers to improve planning, prioritization, and execution hygiene.

Data

• Collect and organize product metrics and performance data Build dashboards and reporting systems to track:
  • Product Performance
  • Project Status
  • Operational KPIs
• Assist in tracking and communicating progress toward key product and business goal

Cross-Functional Collaboration

• Act as a connector between Product, Engineering, AI/ML, and GTM teams.
• Collaborate on AI solutioning and tooling initiatives to improve product operations.
• Facilitate alignment, maintain documentation, and ensure accountability across teams.

Tools Setup, Governance & Optimization

• Help manage and optimize core product management and collaboration tools (e.g., Jira, Airtable, Confluence) and AI productivity tools (e.g., LLM-based assistants, automation platforms)
• Ensure data integrity, process compliance, and scalable tool usage.
• Research, evaluate and implement new tools to improve efficiency and automation maturity.
• Support the rollout of new tools, systems, and processes across the organization.

What You will Need:

Required Qualifications:

• Bachelor’s/Master’s degree in Business, Engineering, Information Systems, or related field.
• 3–4 years of experience in Product Operations, Business Operations, or Process Improvement roles.
• Strong understanding of:
  • Product lifecycle in Agile environments
  • Workflow automation concepts and tools
• Hands-on or working knowledge of:
  • AI tools (e.g., ChatGPT, Claude, automation tools, AI copilots
  • AI use cases in product or business workflows
• Experience collaborating with Product, Engineering, and/or AI teams.
• Hands on with tools like Jira, Airtable, Confluence.
• Strong analytical, problem-solving, and documentation skills.
• Excellent written and verbal communication.
• A proactive mindset — eager to take ownership and learn in a fast-paced, evolving environment.
• Experience working in or with technology-driven organizations.

Preferred Qualifications (Good to have):

• Hands-on experience building automation workflows (Zapier, Make, APIs, scripts, etc.).
• Experience in AI implementation within business or product workflows.
• Exposure to product analytics tools (e.g., Pendo, Mixpanel, Amplitude).
• Understanding of data structures, APIs, or system integrations.

Soft Skills:

• Highly collaborative and comfortable working across multiple teams and functions.
• Curious, data-driven, and eager to experiment with new systems or workflows.
• Strong sense of ownership and accountability.
• Adaptable to change and comfortable in a startup or fast-growth environment.

Why This Role Is Exciting:

• Shape the foundation of a fast-growing Product Operations team and have a lasting impact on how the company scales.
• Gain exposure to all parts of the product lifecycle — from strategy and execution to launch and iteration.
• Work closely with Product, Engineering, and Leadership on high-visibility initiatives.

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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WHO YOU ARE:

We’re seeking a forward-thinking AI Product Manager with strong technical depth in Machine Learning, LLM-based products, Automation, and API-driven platform design. In this role, you will define, build, and scale AI-powered solutions across Zinnia’s digital insurance platform, enhancing underwriting, claims, operations, and customer engagement workflows.

You’ll work at the intersection of AI innovation, insurance expertise, and engineering execution, translating business needs into scalable products that deliver measurable impact.

WHAT YOU’LL DO:

• Contribute to the product vision and roadmap for AI/ML initiatives across Zinnia’s platform.
• Identify high-impact opportunities to integrate AI into insurance value chains (underwriting, policy admin, claims, distribution, agent enablement).
• Evaluate new AI technologies - Agentic AI, Gen AI (LLMs, RAG, predictive analytics, automation frameworks) and drive adoption across the organization.
• Translate user problems and business needs into clear product requirements, PRDs, and user stories.
• Work closely with engineering, data science, design, actuarial, and insurance SMEs to ship high-quality AI products.
• Drive API-first development for system integrations with carriers, distributors, third-party data providers, and internal platforms.
• Ensure AI and APIs follow robust security, compliance, and governance guidelines—especially relevant to Life & Annuities.

AI/ML Technical Collaboration:

• Understand ML lifecycle basics (data pipelines, model drift, monitoring, inference performance).
• Work with engineers to design and expose AI capabilities via scalable APIs and microservices.

WHAT YOU’LL NEED:

• A Bachelor's/Master's Degree with 5-8 years of Product Management experience, with at least 2–3 years in Agentic AI, Gen AI, AI/ML, data products, or automation-based products.
• Experience working with APIs, microservices, and modern cloud architectures (AWS/Azure/GCP).
• Ability to write detailed requirements for API integrations, data flows, and AI capabilities.
• Strong understanding of ML concepts (classification, NLP/LLMs, predictive models, evaluation metrics).
• Proven ability to work with Data Science and Engineering teams in a deeply technical environment.
• Strong problem-solving skills with a bias for experimentation, iteration, and measurable output.
• Excellent communication skills, especially in simplifying complex AI concepts for non-technical stakeholders.

Preferred Qualifications:

• Experience in InsurTech, Life & Annuities, financial services, or regulated industries.
• Familiarity with underwriting data sources (e.g., Rx, MIB, credit), claims/operations automation, or distribution workflows.
• Experience with LLM products, vector databases, prompt engineering, or RAG systems.
• Exposure to compliance frameworks related to AI ethics, data privacy, and model governance.

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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Senior Product Manager – Platform Efficiency & COGS

​About the Role

​As a Senior Product Manager for Platform Efficiency, you will drive continual “cost to value” alignment by delivering the product features and platform enhancements that ensure durable efficiency of scale. You will sit at the intersection of Product, Engineering, FinOps, and Pricing - responsible for the architectural efficiency and gross margin health of our global SaaS analytics platform.

​Sumo Logic processes hundreds of terabytes of data daily. Your mission is to ensure that as we scale, our infrastructure costs stay lean and our platform remains a performant, competitive, and high-margin engine. You will own the strategy for optimizing data ingestion, storage, networking, and compute costs while simultaneously improving the platform’s performance and reliability.

​Key Responsibilities

• ​COGS Strategy & Roadmap: Own the end-to-end roadmap for platform efficiency. Identify, prioritize, and execute initiatives that reduce cost-to-serve without compromising customer experience or SLAs. Own product strategy to focus on customer margins across multiple Sumologic revenue products
• ​Infrastructure Optimization: Collaborate with Core Platform and Site Reliability Engineering (SRE) teams to optimize resource allocation across Kubernetes, Kafka, and AWS services (S3, DynamoDB, EC2).
• ​​Cost Observability: Partner with FinOps to ensure internal "Cost Observability" dashboards inform continual efficiency improvements.  Use data to identify "hot spots" in our AWS/Cloud infrastructure and drive targeted architectural shifts.
• Product Improvement Lifecycle: Translate complex technical bottlenecks into actionable PRDs. Define "Definition of Done" for efficiency projects, focusing on metrics like Cost per GB Ingested and Cost of Query engine, CPU utilisation of engineering assemblies.
• ​Cross-Functional Leadership: Coordinate across Finance, UX, and Engineering stakeholders to deliver cost optimized solutions that meet the needs of customers as well as the financial goals of the business. Clearly articulate the financial impacts of technical debt and infrastructure modernization to executive stakeholders.
• ​Vendor & Cloud Management: Work with cloud providers and 3rd party vendors to optimize licensing, reserved instances, and usage-based billing models.

​What We’re Looking For

• ​Technical Depth: You have a solid understanding of cloud-native architectures, distributed systems, and microservices. Experience with AWS cost structures and FinOps principles is a major plus.
• ​Data-Driven Mindset: You are a power user of data analytics tools and have a strong hold on cost and numbers. You don’t just report data; you find the "why" behind the numbers to drive strategic pivots.
• ​SaaS Savvy: 5+ years of PM experience, ideally in a technical platform role within an Enterprise SaaS environment (Log Analytics, Observability, or Cybersecurity).
• ​Execution Focus: Proven track record of taking high-level efficiency goals and breaking them down into testable hypotheses and delivered features.
• ​Communication: Ability to explain the ROI of a "refactoring project" to a non-technical stakeholder just as clearly as you can discuss API rate-limiting with a Principal Engineer.

Pricing Knowledge: Experience with pricing, units of measure, and cost modeling.

​Technical Toolkit (Nice to Have)

• ​Experience with Big Data technologies (Lucene, Parquet, Spark).
• ​Familiarity with billing and provisioning systems (e.g., Zuora).
• ​Understanding of OpenTelemetry (OTel) and its impact on data pipeline efficiency.

​Why Join Sumo Logic?

​You will be working on one of the largest scale data problems in the industry. Your work directly impacts the company’s bottom line and determines our ability to innovate by freeing up capital for new product investments.

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Service Desk Manager

Position Overview: 

The Service Desk Manager will lead and manage the IT Service Desk operations for a fast-paced FinTech environment, ensuring high availability, security, and seamless support for business-critical applications and platforms. The ideal candidate should be able to clearly define the scope and objectives for the service desk. They must establish processes and frameworks based on ITIL best practices and create Standard Operating Procedures (SOPs) for ticket handling, escalation, and communication..We are specifically looking for someone capable of establishing a service desk process from the ground up, rather than managing an already implemented process.

Roles and Responsibilities: 

• Ticketing Workflow Setup: - Must have the ability to set up a ticketing workflow from scratch using tools such as JIRA Service Desk, Zendesk, or Freshdesk. 
• This includes creating and managing the ticket flow, routing, triggers, automation, views, and defining the logic/integration behind the ticketing workflow.
• Reporting & Metrics: Familiarity with handling reporting and metrics is essential. - Key Performance Indicators (KPIs): Such as First Call Resolution (FCR), Average Handling Time (AHT), and SLA compliance.
• Dashboards: Creation of dashboards for real-time performance monitoring.
• Feedback Mechanism: Implementation of customer satisfaction surveys for continual improvement (CSAT) –
• Training & Knowledge Management: - Responsible for agent training in tools, processes, and soft skills. - Regular maintenance and updates of the knowledge base to ensure accurate and accessible information.
• SDLC process  Awareness: Should be aware of the Software Development Life Cycle (SDLC) processes and stakeholder management at different stages of code deployments, working with cross-functional teams such as developers, QA, DevOps, and possessing a basic understanding of cloud services.

 Must Have Skills:

• 10+ years of IT experience, with at least 5 years in Service Desk or IT Operations leadership.
• Strong incident management and crisis handling skills.
• Strong understanding of ITIL frameworks (ITIL v4 preferred).
• Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy.
• Experience supporting mission-critical, customer-facing financial systems.
• Excellent stakeholder management and communication skills.
  
  

 Good to Have Skills:

• Experience working in FinTech, BFSI, or high-availability digital platforms.
• Knowledge of cloud environments (AWS/Azure/GCP).
• Exposure to DevOps, SRE, or automation-driven operations.
• Familiarity with compliance and security standards relevant to financial services.
  
  

Key Attributes

• Customer-first and risk-aware approach.
• Ability to operate under pressure in a fast-paced environment.
•  Strong analytical and problem-solving capabilities.
• High ownership and accountability mindset.

Location: 

• Noida

Position Overview: 

We are looking for an Engineering Manager who has got good experience of working with AWS, Azure or GCP and is very proficient in the agile delivery model.

Roles and Responsibilities: 

1. You would be responsible for driving reusable terraform based cloud platforms for different cloud providers like GCP, AWS, Azure.- 5
2. You would be Involved in driving the adoption of DevOps best practices across different projects in an organization.-8
3. You would facilitate implementation of fully automated Continuous Integration, Continuous Delivery, Continuous Deployment pipelines and DevOps processes for Agile projects-2
4. You would be responsible for orchestrating, leading, and executing multiple projects by utilizing standard of agile methodologies and tools-3
5. You would be responsible for leading a team of 8-10 people and focus on their growth path.
6. You would be responsible for supporting the Head of IT Operations in setting up cloud centres of excellence and FinOps best practices across the organizations.-6
7. You would be responsible for maintaining the Burn down charts, Velocity Chart using JIRA and Confluence of documentation.
8. You would be responsible for facilitating various sprint ceremonies like daily standups, sprint planning, sprint retrospective, release retrospective, aligning team for sprint goal, grooming sessions, sprint demo’s etc.
9. You should be tracking Service Incidents/ Problem tickets and documenting RCA for cloud infrastructure incidents.
10. You would be point of contact for external communications (e.g. from customers or stakeholders)
11. You would ensure deliverables are up to quality standards at the end of each sprint.

 Must Have Skills:

1. Overall experience of including 8–10 years in cloud infrastructure and 10 years of people and technical leadership experience.
2. You should have experience with the driving team for the automation of AWS or similar cloud infrastructure deployments.
3. Good understanding of Infrastructure and deployment of CI/CD process using GIT, Terraform, Jenkins, Ansible, python boto 3, Helm, etc.
4. You should have exposure to services like Kubernetes, RDS, etc..
5. Good understanding of SRE tools like Datadog, New Relic, etc. is plus.
6. Should have managed a team of 8 to 10 people.
7. You should have excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
8. You should know how to drive Poker Planning/ T-shirt Sizing technique for Sprint Planning
9. You should have experience of working with teams spread across different functions in an organization.
10. You should have good knowledge in Agile best-practices, processes, and tools in support of DevOps processes.

Qualification: 

• BE/B.Tech or equivalent degree in Computer Science or related field. 

Location: 

• Noida