The Opportunity

The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service, relationship management, and efficient operations. This individual is responsible for overseeing all aspects of resident satisfaction, communication, and engagement while supporting leasing, marketing, and compliance initiatives. The role requires strong interpersonal skills, a detail-oriented mindset, and the ability to manage sensitive situations with professionalism.

Your Benefits
• FLSA Status: Exempt
• Discretionary annual bonus
• Paid Time Off
• Floating holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

The Responsibilities

Resident Relations & Community Experience
• Lead reputation management initiatives across review platforms and internal 
feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Manage delinquency notices and financial backing follow-up support.
• Coordinate mutual terminations in accordance with company and legal standards.
• Lead crisis management efforts, collaborating with leadership and emergency 
services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support 
retention.
• The RSM will assume responsibility for managing ETM staff only in the absence of a 
General Manager, such as during PTO or vacancies.

Leasing & Occupancy
• Oversee leasing workflows and generate lease documents in Entrata.
• Provide backup support for lead follow-up, sales calls, and lease execution.
• Manage immediate move-ins, inspections, and unit transfers.
• Lead Entrata BUA management and maintain accurate dashboards for leasing and 
reviews.

Operational Support
• Support the General Manager in managing Entrata dashboards and performance 
metrics.
• Partner with accounting and operations on delinquency, financial aid, and related 
processes.
• Ensure timely processing of lease paperwork, renewals, and notices to vacate.

Marketing & Social Media
• Collaborate on local marketing campaigns and leasing promotions.
• Lead or co-manage social media efforts to promote events, resident engagement, 
and leasing updates.
Season or Situation-Specific Focus Areas
• Assist with seasonal or emergency-specific responsibilities, such as vacant position 
coverage, legal correspondence, Fair Housing matters, crisis management, and 
capital project planning or support.
• Display flexibility, sound judgment, and cross-department collaboration in evolving 
situations.

What We Require
• 2+ years of experience in property management, leasing, or resident services
• Strong interpersonal, conflict resolution, and customer service skills
• Ability to handle crisis situations and manage sensitive conversations
• Familiarity with Entrata or similar property management software
• Highly organized with the ability to manage multiple priorities
• Proficiency in Microsoft Office and social media platforms

Relevant Systems and Platforms
• Entrata (Property Management System)
• Microsoft Office
• Social Media Platforms

Operational Details
• Job location is at the assigned community.
• Full-time, on-site position.
• Will be called upon to provide additional support to other communities within the 
portfolio beyond your home property, based on operational needs.
• Evening or weekend availability may be required, especially during move-in/moveout periods, peak leasing seasons, emergencies, and inclement weather needs.

ABOUT THE TEAM

The Anduril Imaging team develops state-of-the-art thermal cores and IDCAs for science, defense and space applications and are deployed to tackle the most significant infrared imaging challenges of America and its allies.

ABOUT THE ROLE

We are looking for a Quality Lead to join our growing team, currently based out of Hudson, New Hampshire. You will ensure our manufacturing processes and products meet quality standards through inspections and data analysis while collaborating with cross-functional teams on quality assurance protocols. This role requires expertise in quality management systems and statistical process control within a regulated environment If you have strong analytical skills and attention to detail, this opportunity is for you! Your proactive problem-solving approach will be vital to our quality initiatives.

WHAT YOU'll DO:

• Drive improvement in product design, manufacturing, suppliers as well as service and field support in order to improve reliability across the product lifecycle
• Drive Quality Management System compliance & sustainability to the AS9100 certification.
• Develop & improve key performance indicators (KPIs) for Quality across product quality
• Develop and utilize a data driven approach to evaluating, prioritizing and tracking product quality & reliability (suppliers, manufacturing & field)
• Support and improve internal tracking tools for supplier incoming, manufacturing in-process, and field quality issues
• Lead investigations, initiatives, and projects to find root cause and implement corrective and preventative actions both internally and with suppliers
• Support development and sustainability of raw material supplier inspection and incoming inspection program
• Support the execution of MRB activities
• Contribute to the evaluation, selection, qualification and performance of suppliers
• Carry out containment, audit, and disposition actions of any quality “escapes” or defective material

QUALIFICATIONS:

• Bachelor’s degree in Engineering or similar technical field
• 8+ years of relevant experience working with OEM suppliers and manufacturing operations building complex hardware/software systems
• 8+ years experience in engineering, manufacturing, or quality within the aerospace/defense, automotive, or medical device fields
• Experience working in a ISO 9001 and/or AS9100 regulated environment
• Working knowledge of product development methodologies such as Failure Modes and Effects Analysis (FMEA), Change Management, and Advanced Product Quality Planning (APQP)
• Hands on experience using mechanical and electrical metrology tools/instruments
• Working knowledge of electro-mechanical design and relevant manufacturing processes.
• A strong ownership mindset with demonstrated capability as a project manager to drive projects from start to finish
• Must be eligible to obtain and maintain a U.S. Secret clearance

PREFERRED QUALIFICATIONS:

• Master’s degree in a technical field
• Experience as a lead auditor for AS9100 or other ISO 9001-based QMS standard (e.g., ISO 13485, IATF 16949).
• Experience with infrared imaging technology
• Experience with high mix low volume manufacturing and suppliers

ABOUT THE TEAM

The Anduril Imaging team develops state-of-the-art imaging systems across both hardware and software, deployed to tackle the most significant security challenges of America and its allies. The team is heavily involved in utilizing computer vision, perception, electro-optical, infrared, and sensor data to give our war fighters and allies an advantage.

ABOUT THE JOB

As a Technical Program Manager, you will work cross-functionally with product management, engineering, and other functional and program teams to organize, direct, and lead the development and deployment activities of one of our novel systems. You will be expected to use your technical knowledge in conjunction with your program management skills to plan and lead technical development programs and deliver the best outcome for Anduril and the customer. Developing and deploying our ISR capabilities requires thorough understanding of mission requirements, thoughtful orchestration of internal technical teams, and meticulous planning in the face of ambiguity. Your ability to collaborate and coordinate across multiple departments and disciplines will be key to driving our projects to completion on time and within budget.

WHAT YOU’LL DO

• Ownership: TPMs are owners; we’re looking for those who have a tendency to assume responsibility, a healthy dose of skepticism, and contribute to a culture of high performance. Lead the project from start to finish with the customer and the engineering team. Work with technical leads to develop the right technical solution and then own the schedule and roadmap for success.
• Embed/Engage: Work closely with our customers to understand their specific mission challenges and represent the customer as you work with Anduril engineers to shape capabilities. Understand technical implementation at the architectural level and propose technical alternatives when necessary; ask questions that clarify priorities. Anduril engineers rely on TPMs to understand the lay of the land and bring a perspective that informs the development process.
• Build/Orchestrate: Work with Anduril engineers to build the solution and/or pivot deployment as needed to meet client needs. Successfully developing our complex hardware and software solutions requires collaborating with nearly every internal Anduril team -engineering, product, logistics, finance, legal, contracting, technical operations, and many more.
• Narrative-Building: Possess a strong story-telling skillset and the ability to tailor that narrative across audiences (government stakeholders, other vendors, engineers, etc.). You'll make sure everyone on the team not only understands what we are building, but why as well.
• Execute: Successfully operationally deploy and deliver successful events from demonstrations, to tests to full site deployments and sustainments at sites, all while ensuring the technical team performs on-schedule and on-budget. Remove obstacles to drive clarity and progress, identify gaps in communication or schedule, manage issue escalations and provide support to teams balancing competing priorities, and drive results proactively.

REQUIRED QUALIFICATIONS

• 5+ years relevant industry experience
• Recent experience managing DoD programs
• Operational background working with technically advanced systems requiring an understanding of complex software and hardware products.
• Proven experience working with multi-disciplinary engineering teams and customers
• Ability to create and deliver presentations and technical / programmatic reports to key leadership and the customer.
• Willingness to travel
• Currently possesses and is able to maintain an active U.S. Secret security clearance

PREFERRED QUALIFICATIONS

• Proven ability to manage and prioritize multiple projects simultaneously while maintaining a strong attention to detail and focus on customer outcomes.
• Strong analytical and problem-solving skills, with the ability to identify emerging trends and adapt product strategies accordingly.
• Demonstrated experience working with both internal and external stakeholders across various technical domains, fostering collaboration and driving alignment.
• Excellent written and verbal communications skills.
• Ability to organize, prioritize and simplify complex problems
• Ability to work in a fast-paced, collaborative team environment.