Why Advanced Practice Providers Love Theoria Medical

Here, relationships, consistency, and presence matter. You’ll care for patients over time—building trust, strengthening continuity, and making a lasting difference for vulnerable populations.

We believe meaningful work should come with balance. Our model offers flexible scheduling and autonomy, supported by intuitive technology and a collaborative clinical team—so you can focus on delivering exceptional care.

Build a career with impact and a schedule that works for you.

About Theoria

Theoria Medical is leading the charge in healthcare innovation and quality of care - offering a unique blend of medical excellence and technological advancement, serving the post-acute sector. Our network includes multispecialty provider services, covering skilled nursing facilities across the country.

We are currently seeking an Advanced Practice Provider, serving local skilled nursing facilities within a close-knit, mission-driven care community.

Provider Incentive Plans and Competitive Compensation and Benefits Package:

We are proud and excited to share that Theoria Medical offers unique Annual Bonus and Longevity Incentive Plans, in addition to its competitive compensation and benefits package:

Ask about our sign-on bonus opportunities!Relocation assistance is available to eligible candidates

• Exceptional compensation, with the opportunity to exceed industry benchmarks
• Up to $50,000 in long-term retention incentive 
• A bonus program recognizing excellence in care delivery and measurable outcomes
• Paid Time Off
• 401k with employer matching and participation
• Medical, vision, and dental insurance for eligible candidates
• Short and long-term disability insurance for eligible candidates
• Employer Paid - Life Insurance Policy
• CME and licensure reimbursement
• iPad with LTE for charting and a lab coat

Unmatched Work Schedule Flexibility:

• 6-hour facility shifts for full-time positions (rounds generally start between 7–10 a.m.)
• Freedom from on-call and overnight requirements
• Timely Charting using a company-provided iPad with LTE

Technology that Makes Work Easier

• Document efficiently using an EHR designed to streamline workflows
• Voice dictation [and AI Scribe] for fast and accurate documentation
• Access to UpToDate® for instant clinical guidance

What You’ll Do

• Provide high-quality, patient-centered care to residents in skilled nursing facilities
• Conduct daily rounding, prescribe medications/treatment plans, and address acute/emergent issues
• Communicate with facility nursing staff via phone or secure messaging as needed
• Maintain reliable on-site attendance for scheduled shifts
• Ensure compliance with clinical standards, facility policies, and regulatory requirements

Your Qualifications

Advanced Practice Providers must hold an active U.S. license and be board-certified by ANCC, AANPCB, PNCB, or AACN (for Nurse Practitioners), or by NCCPA (for Physician Assistants). Qualified specialties include, but are not limited to, Internal Medicine, Family Medicine, Emergency Medicine, General Practice, Physical Medicine and Rehabilitation, and Geriatric Medicine.

Theoria Medical rewards performance - and invests in you long-term.

In addition to highly competitive, productivity-based compensation, we offer annual bonus opportunities and longevity incentives designed to grow with your career.

Connect with a recruiter today to explore the full compensation package, including relocation support, and how you can maximize your earnings from day one.

Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. Theoria Medical conducts criminal background checks and pre-employment drug testing on all candidates upon acceptance of a contingent offer.

#LI-JT1
#LI-Onsite
#TCAP1
#APP1

Why Advanced Practice Providers Love Theoria Medical

Here, relationships, consistency, and presence matter. You’ll care for patients over time—building trust, strengthening continuity, and making a lasting difference for vulnerable populations.

We believe meaningful work should come with balance. Our model offers flexible scheduling and autonomy, supported by intuitive technology and a collaborative clinical team—so you can focus on delivering exceptional care.

Build a career with impact and a schedule that works for you.

About Theoria

Theoria Medical is leading the charge in healthcare innovation and quality of care - offering a unique blend of medical excellence and technological advancement, serving the post-acute sector. Our network includes multispecialty provider services, covering skilled nursing facilities across the country.

We are currently seeking an Advanced Practice Provider, serving local skilled nursing facilities within a close-knit, mission-driven care community.

Provider Incentive Plans and Competitive Compensation and Benefits Package:

We are proud and excited to share that Theoria Medical offers unique Annual Bonus and Longevity Incentive Plans, in addition to its competitive compensation and benefits package:

Ask about our sign-on bonus opportunities!Relocation assistance is available to eligible candidates

• Exceptional compensation, with the opportunity to exceed industry benchmarks
• Up to $50,000 in long-term retention incentive 
• A bonus program recognizing excellence in care delivery and measurable outcomes
• Paid Time Off
• 401k with employer matching and participation
• Medical, vision, and dental insurance for eligible candidates
• Short and long-term disability insurance for eligible candidates
• Employer Paid - Life Insurance Policy
• CME and licensure reimbursement
• iPad with LTE for charting and a lab coat

Unmatched Work Schedule Flexibility:

• 6-hour facility shifts for full-time positions (rounds generally start between 7–10 a.m.)
• Freedom from on-call and overnight requirements
• Timely Charting using a company-provided iPad with LTE

Technology that Makes Work Easier

• Document efficiently using an EHR designed to streamline workflows
• Voice dictation [and AI Scribe] for fast and accurate documentation
• Access to UpToDate® for instant clinical guidance

What You’ll Do

• Provide high-quality, patient-centered care to residents in skilled nursing facilities
• Conduct daily rounding, prescribe medications/treatment plans, and address acute/emergent issues
• Communicate with facility nursing staff via phone or secure messaging as needed
• Maintain reliable on-site attendance for scheduled shifts
• Ensure compliance with clinical standards, facility policies, and regulatory requirements

Your Qualifications

Advanced Practice Providers must hold an active U.S. license and be board-certified by ANCC, AANPCB, PNCB, or AACN (for Nurse Practitioners), or by NCCPA (for Physician Assistants). Qualified specialties include, but are not limited to, Internal Medicine, Family Medicine, Emergency Medicine, General Practice, Physical Medicine and Rehabilitation, and Geriatric Medicine.

Theoria Medical rewards performance - and invests in you long-term.

In addition to highly competitive, productivity-based compensation, we offer annual bonus opportunities and longevity incentives designed to grow with your career.

Connect with a recruiter today to explore the full compensation package, including relocation support, and how you can maximize your earnings from day one.

Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. Theoria Medical conducts criminal background checks and pre-employment drug testing on all candidates upon acceptance of a contingent offer.

#LI-JT1
#LI-Onsite
#APP1

Why Advanced Practice Providers Love Theoria Medical

Here, relationships, consistency, and presence matter. You’ll care for patients over time—building trust, strengthening continuity, and making a lasting difference for vulnerable populations.

We believe meaningful work should come with balance. Our model offers flexible scheduling and autonomy, supported by intuitive technology and a collaborative clinical team—so you can focus on delivering exceptional care.

Build a career with impact and a schedule that works for you.

About Theoria

Theoria Medical is leading the charge in healthcare innovation and quality of care - offering a unique blend of medical excellence and technological advancement, serving the post-acute sector. Our network includes multispecialty provider services, covering skilled nursing facilities across the country.

We are currently seeking an Advanced Practice Provider, serving local skilled nursing facilities within a close-knit, mission-driven care community.

Provider Incentive Plans and Competitive Compensation and Benefits Package:

We are proud and excited to share that Theoria Medical offers unique Annual Bonus and Longevity Incentive Plans, in addition to its competitive compensation and benefits package:

Ask about our sign-on bonus opportunities!Relocation assistance is available to eligible candidates

• Exceptional compensation, with the opportunity to exceed industry benchmarks
• Up to $50,000 in long-term retention incentive 
• A bonus program recognizing excellence in care delivery and measurable outcomes
• Paid Time Off
• 401k with employer matching and participation
• Medical, vision, and dental insurance for eligible candidates
• Short and long-term disability insurance for eligible candidates
• Employer Paid - Life Insurance Policy
• CME and licensure reimbursement
• iPad with LTE for charting and a lab coat

Unmatched Work Schedule Flexibility:

• 6-hour facility shifts for full-time positions (rounds generally start between 7–10 a.m.)
• Freedom from on-call and overnight requirements
• Timely Charting using a company-provided iPad with LTE

Technology that Makes Work Easier

• Document efficiently using an EHR designed to streamline workflows
• Voice dictation [and AI Scribe] for fast and accurate documentation
• Access to UpToDate® for instant clinical guidance

What You’ll Do

• Provide high-quality, patient-centered care to residents in skilled nursing facilities
• Conduct daily rounding, prescribe medications/treatment plans, and address acute/emergent issues
• Communicate with facility nursing staff via phone or secure messaging as needed
• Maintain reliable on-site attendance for scheduled shifts
• Ensure compliance with clinical standards, facility policies, and regulatory requirements

Your Qualifications

Advanced Practice Providers must hold an active U.S. license and be board-certified by ANCC, AANPCB, PNCB, or AACN (for Nurse Practitioners), or by NCCPA (for Physician Assistants). Qualified specialties include, but are not limited to, Internal Medicine, Family Medicine, Emergency Medicine, General Practice, Physical Medicine and Rehabilitation, and Geriatric Medicine.

Theoria Medical rewards performance - and invests in you long-term.

In addition to highly competitive, productivity-based compensation, we offer annual bonus opportunities and longevity incentives designed to grow with your career.

Connect with a recruiter today to explore the full compensation package, including relocation support, and how you can maximize your earnings from day one.

Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. Theoria Medical conducts criminal background checks and pre-employment drug testing on all candidates upon acceptance of a contingent offer.

#LI-JT1
#LI-Onsite
#TCAP1
#APP1

The Opportunity

As a Medical Assistant at One Medical (internally referred to as Lab Services Specialist / Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: $19 - $21/hour based on a full time schedule.

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place Monday - Friday between 7:30am-5:30pm based in our Hanover, NH office located adjacent to Dartmouth's campus.

The Opportunity

As a One Medical Lab Services Specialist / Member Support Specialist at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: $19.00 - $21.00 per hour based on a full time schedule.

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place Monday - Friday between 7:30am-5:30pm based in our Hanover, NH office located adjacent to Dartmouth's campus. 

POSITION SUMMARY: 

The Clinical Support Specialist (“CSS”) role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration.

*Please note - This role requires flexibility and may require up to 5 days per week onsite or a mix of remote and onsite, varying week to week, depending on team and business priorities.* 

ESSENTIAL FUNCTIONS:

Onsite Clinical Facilitation

• Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
• Providing technical support and assistance for telehealth visits to include room and equipment preparation
• Supporting clinicians by accessing vitals and other relevant data from the facility’s EMR
• Procurement of patient referral documents as needed
• Acting as a liaison between the clinicians and the facility staff
• Interacting with staff and/or family members as necessary
• Maintaining responsibility for proper handling and cleaning of MTC Care equipment

Behavioral Health Integration (“BHI”)

• Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company’s BHI system/software.

Clinician Support

• Providing assistance to assigned clinicians by accessing the facility’s EMR and recording relevant data into our EHR system in preparation for the clinical visit
• Working closely with the clinician to assure that patient visits run smoothly and efficiently

GENERAL REQUIREMENTS:

All Clinical Support Specialists are expected to perform all of the core functions as described above as assigned. Each individual role may change from time to time depending on scheduling, the needs of our facility partners, clinician needs, and changes in the healthcare industry.

EDUCATION, EXPERIENCE AND LICENSING:

• Minimum High School Diploma required
• 1+ year in a healthcare setting preferred, but not required
• Medical Assistant or CNA certification a plus

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic working knowledge of medical terminology
• Experience in the use of online healthcare tools
• Proficiency in Microsoft Office Suite – Outlook, Word, Excel
• Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.
• Commitment to providing platinum-level customer service and communication
• Ability to embrace a company culture of caring and kindness

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

• A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
• A reliable home internet connection
• A valid driver’s license and reliable mode of transportation
• The ability to travel up to 1 hour in any direction from home office to cover clinics when needed
• Ability to stand, walk, see, speak, hear – both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision
• Must be able to lift, push, pull up to 30 lbs. without restrictions
• Ability to remain sedentary for long periods of time while working on administrative tasks
• May be exposed to bodily fluids, viruses or other infectious diseases within a healthcare facility
• Potential exposure to cleaning chemicals used within a healthcare facilities

DISCLAIMER:

This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MTC Care reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.