Customer Success Jobs in Nepal.
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Product Support Engineer: APAC (Remote)
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About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
About the Role
We're looking for a curious, technically-minded problem solver — not someone to just close tickets.
You'll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products, digging into networking problems, debugging integrations, and analysing logs alongside engineering teams. But this role goes further: we're building an AI-first support model, and as you develop product expertise, you'll help shape it — building bots, automating workflows, and turning repetitive tasks into cron jobs. If you've ever spotted a repetitive task and actually built the fix for it, you'll fit right in. A background in software engineering, networking, or a related technical field (however you got there) is ideal — We care about what you can do, not where you learned it. For all APAC candidates in region this role works Sunday through to Thursday, 9pm - 7am UTC
What You'll Do
- Troubleshoot: complex customer issues across networking, APIs, and communications products
- Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling
- Collaborate: with customers, vendors, and engineering teams to resolve cases
- Automate: contribute to bot-building and workflow automation
- Document: solutions and improve self-service resources
- Learn: VoIP protocols, internal systems, and new technologies as the role evolves
Your Toolkit
- Troubleshooting: Postman, cURL, Wireshark, sngrep, Linux terminal
- Ticketing and Comms: Zendesk, Slack
- Collaboration: Google Workspace (Gmail, Calendar, Docs, Sheets, Meet)
- Automation: n8n, Zapier, OpenClaw (internal AI platform), scripting (Python, Bash, etc.)
- Version Control: GitHub
- Analytics: Metabase, Graylog, Jira
What We're Looking For
Must-Have
- Background in Computer Science, IT, networking, or equivalent hands-on experience
- Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS
- API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL
- Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands
- Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily
- Communication skills: you'll need to be highly proficient in English, both written and verbal - owning customer communication and technical documentation from day one
Nice-to-Have
- Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
- Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
- Experience using n8n, Zapier, Git/GitHub, or similar
You don’t need to tick every box - if you’re keen to learn that's the box that matters most !
Ready to apply?
Apply to Telnyx
Solution Architect
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About Us
Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.
We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions —so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike.
Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data that can support automation, prioritization, and decision workflows—and it’s why we are leading the way.
Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. Ready to make an impact? Join us and let's build the future together.
About the role
Our Solution Architecture team is looking to bring on an experienced Solution Architect to support both ongoing and new implementations. We see significant growth in our future and would love for you to be a part of it! You will partner with customers and numerous internal teams to craft highly scalable, flexible and resilient cloud architectures that provide solutions to solve customer business problems and accelerate the adoption of Abacus’ offerings. As a solutions architect, you will demonstrate best practices around advanced cloud solutions and healthcare payer systems including claims processing (i.e., Medical, Vision, Prescription claims), clinical informatics (e.g., Lab Results), provider systems such as EHR, and CMS Interoperability Mandate solutions. As a trusted customer advocate, you will have the opportunity to guide a client’s successful adoption of Abacus’ core data management offerings as well as data solutions such as CMS Interoperability, HEDIS and Payment Integrity.
Your day to day
- Collaborate with customers’ business and IT teams to understand the current business and system capabilities and determine the desired state to define the overall technology strategy roadmap
- Author the project architecture design documents, including data flows, sequence diagrams and overall system architecture, that will drive the technical implementation of the solutions.
- Work closely with cross-functional Abacus teams, including business experts, technical business analysts, project managers, sales / account executives and data engineers to successfully implement client projects which reduce technology costs and solution redundancy.
- Collaborate with Product Management to identify client-specific requirements that may translate into an existing standard product feature or a future feature on the Abacus product roadmap.
- Define the solution architecture visions for designated components that describe the long-term goals as well as near-term needs of the client.
- Provide mentorship to internal teams on business needs and use cases for seamless client implementation. Provide ongoing support to address questions and issues raised by the implementation team.
What you bring to the team
- 5 – 7 years of experience in the healthcare IT space, including prior experience in a customer-facing technical role
- Understanding and passion for healthcare data and systems – including payer, provider, and integration partners. Strong working knowledge of US healthcare data, including but not limited to Medical Claims, Pharmacy Claims, Membership / Enrollment, Provider and Clinical.
- Strong communication skills to leverage their domain and technical expertise effectively with the client and build working relationships with internal and external team members. Ability to communicate succinctly and clearly, both verbally and written, across technical and non-technical audiences at multiple levels, including business leaders.
- Working knowledge of GenAI and agentic AI strategies, implementation and governance with a focus on leveraging for efficiency improvements.
- Working knowledge of CMS Interoperability Mandate (9115 / 0057).
- Broad technical knowledge as well as competencies in infrastructure, data models, databases, programming, frameworks, standards, and technical modeling. Strong experience with one or more cloud vendors (AWS / Azure / GCP) and data platforms (Databricks / Snowflake) desired.
- Ability to define the solution architecture vision in architecture design documents
- Experience translating business needs into technology solutions that enable delivery of the Abacus platform.
- Experience working in the payer / healthcare data space and understanding of the historical data architecture needs of our clients.
What we would like to see, but not required:
- Working knowledge of:
- Provider (EHR) data formats and topics – including FHIR, X-12, HL-7 V2.3, and CCDA/CDA - as well as the general system architecture required to consume and make use of this data.
- Utilization Management / Care Management / Disease Management business processes / data structures.
- Medicaid data sets, specifically T-MSIS (Transformed Medicaid Statistical Information System) and how it is used by Medicaid plans.
- Master Data Management (MDM) processes, tools and strategies.
What you’ll get in return
- Competitive Leave & Benefits
- Comprehensive health coverage
- Equity for every employee – share in our success
- Growth-focused environment – your development matters here
Working Arrangements
- Standard hours: 9 hours/day, 5 working days
- Location: Onsite
- Shift: 1PM - 10 PM local time
Our Commitment as an Equal Opportunity Employer
As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there’s anything we can do to support that—big or small—please let us know.
Ready to apply?
Apply to Abacus Insights
Site Reliability Engineer
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About Us
Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.
We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions —so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike.
Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data that can support automation, prioritization, and decision workflows—and it’s why we are leading the way.
Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. Ready to make an impact? Join us and let's build the future together.
About the Role
The Site Reliability and Forward Deployed Engineer is an experienced individual contributor responsible for supporting production operations, incident response, and post‑launch reliability across the Abacus Insights platform.
This role combines:
- Production operations and reliability engineering
- Deep technical problem-solving during incidents and escalations
- Customer‑facing technical support for deployments and issues
- Hands‑on software development and automation
You will work on complex production issues involving AWS infrastructure, Databricks workloads, and data pipelines, partnering closely with senior engineers and platform teams. You will engage with customers during escalations and deployments and help translate learnings into product and operational improvements. This is a hands‑on role. You are expected to actively participate in incidents, debug live systems, and write production code that improves system reliability and operability, with guidance from senior technical leaders.
Your day to day
- Act as a technical escalation point during production incidents, leading real‑time triage, mitigation, and recovery efforts.
- Drive root cause analysis (RCA) and ensure follow‑up remediation and reliability improvements are completed and tracked.
- Support post‑launch reliability by investigating and resolving production defects and field‑reported issues.
- Partner closely with Engineering, Data, and Customer Success teams to support customers during high‑impact incidents and escalations.
- Improve operational readiness through better runbooks, monitoring, alerting, and incident response practices.
- Work directly with customers on complex deployments, integrations, and production troubleshooting in customer environments.
- Write production‑quality code (primarily Python) to automate operational workflows, improve observability, and reduce manual toil.
- Support and troubleshoot AWS‑ and Databricks‑based production systems, including performance, scalability, and data correctness issues.
- Capture learnings from incidents and customer engagements and translate them into reusable tools, documentation, and product improvements.
What you bring to the team
- 3 - 5 years of experience in software engineering, SRE, sustaining engineering, or production operations
- Hands‑on experience supporting production systems in AWS
- Experience troubleshooting large‑scale data platforms or Databricks
- Proficiency in Python and experience building or supporting production services or tooling
- Working knowledge of:
- Distributed systems fundamentals
- Incident response and RCA practices
- Monitoring, alerting, and observability
- CI/CD pipelines and Infrastructure as Code concepts
- Strong communication skills during incidents and customer interactions
- Ability to take ownership of issues through resolution with support and guidance
- Good operational judgment and willingness to learn how to proactively reduce risk
What we would like to see, but not required
- Experience in regulated or healthcare data environments
- Familiarity with Kubernetes (EKS), EMR, Lambda, Spark internals, Snowflake, Databricks or similar data warehouses
- Experience participating in on‑call or SRE programs
- Prior customer‑facing or escalation engineering experience
What you’ll get in return
- Competitive Leave & Benefits
- Comprehensive health coverage
- Equity for every employee – share in our success
- Growth-focused environment – your development matters here
Working Arrangements
- Standard hours: 9 hours/day, 5 working days
- Location: Onsite
- Shift: 1 PM - 10 PM local time
Our Commitment as an Equal Opportunity Employer
As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there’s anything we can do to support that—big or small—please let us know.
Ready to apply?
Apply to Abacus Insights