Job Summary:

As a Field Technician I, you will play a crucial role in ensuring seamless communication services for our customers by performing installations, fusion splicing, network maintenance, and supporting the repair process. In the role of the Field Technician I, you will diagnose and address technical issues within the network or at a customer’s home with occasional assistants, all while delivering outstanding customer service. This role provides an exciting chance to cultivate your abilities in a swiftly changing industry and to make a valuable contribution to our mission of enhancing communication infrastructure for communities in underserved urban and suburban areas. This position will be reporting to the Technician Manager.

Location:

• The role will be based in:
• Omaha, NE - In Person

Employment Classification:

• Non-Exempt: Regular, Full-time

Supervisory Responsibilities:

• None

Duties / Responsibilities:

• Assist with network maintenance and equipment turn up as needed including putting generators at the huts.
• Able to complete 4 or more installations or trouble tickets per day
  • Communicate effectively with customers
  • Maintain proper work cleanliness, attic safety, drilling safety, & proper wall drops
  • Provision, install and trouble shoot internet, VoIP, IPTV services
  • NID Placement, Non-buried Drop Placement, Cross Connect Work
  • Perform fusion splicing of fiber drop cables at customer premises, ensuring proper fiber preparation and splice enclosure management
  • Record customer, light levels, OTDR readings, internet speed readings
  • Maintain <10% Error Rate within 7 days
  • Maintain >4.0 Star Rating

Education and / or Experience:

• HS Diploma or GED. If not applicable, must meet required number of years of experience
• Minimum of 1-year experience in a technical support role or related field

Required Skills / Abilities:

• A valid driver’s license to operate a company vehicle
• Familiarize with routing, switching, and fiber optic transmission/equipment basics
• Perform basic troubleshooting with tools such as OTDR, PON power meter, and VFLs
• Understand outdoor engineering prints of network layout
• Learn the basics of fusion splicing, including preparing fibers for splicing and managing splice closures
• Strong communication skills, problem-solving abilities, and customer service orientation

Physical Requirements:

Definitions:

Continuously: 6-8 hours in an 8-hour day or 60 times per hour

Frequently: 3-6 hours in an 8-hour day or up to 12-60 times per hour

Occasionally: up to 3 hours in an 8-hour day or 1-12 times per hour

Never: No physical requirement

In a typical work day, the employee will be required to:

• Sit: Occasionally
• Stand: Continuously
• Walk: Continuously
• Keyboarding: Occasionally
• Fine manipulation: Frequently
• Lift: Will require capability to lift up to 40 pounds.
• Carry: Will require capability to carry up to 20 pounds.
• Travel: Ability to travel approximately 10% of the time.
• Work Environment: Work is conducted outdoors on job sites, including residential areas and commercial buildings. Technicians may be exposed to various outdoor weather conditions including rain, heat, or cold. Occasional indoor work may be required.

What’s in it for you:

We truly value our employees and put their well-being first! Here we provide the following:

• Medical and Dental Plan
• Vision Plan
• PTO
• 401(K) with company match
• Collegial environment of talented professionals
• Growing and well-funded company

About Us: Ubiquity invests in, develops, and manages digital communications infrastructure throughout the United States. Ubiquity partners with ISPs, wireless carriers, utilities, and municipalities to deliver connectivity and sustainability solutions in underserved communities. Ubiquity’s mission focuses on providing customer choice and spurring competition, both essential components of empowering communities for the future.

Ubiquity is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ubiquity does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Who we are

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation. 

The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations. 

About the role

As an Autonomous Vehicle Operator, you will safely operate Gatik vehicles for on-time in-route customer deliveries. We are looking for a highly motivated self-starter to help us operate our box trucks running routes to transport dry and refrigerated cargo.  You’ll be a valuable contributor by collecting necessary data for our engineering teams aimed at improving our groundbreaking automated driving technology while meeting customers’ product delivery needs.
This role is onsite in Omaha, NE

What you'll do

• Ensure safe, reliable operation of class 3-7 box truck delivery vehicles, in manual modes while keeping other drivers & operators, the public, and the vehicle safe
• Manually drive the vehicles on assigned, consistent routes to gather route data in support of moving toward future state autonomous operations
• Display customer service orientation and act as an ambassador for the company toward customers and the public
• Ensure vehicles arrive at pick-up and drop-off locations on time and the integrity of goods is retained on each journey
• Assist with safe, secure loading and unloading of customer goods using equipment such as pallet jacks, carts, dollies, lift gates, handbombing, etc.
• Update the dispatch team on shift and route status
• Ensure the operation and safety of trucks by daily routine checks (monitoring fluid levels, checking tire pressure, hose connections, etc.)
• Perform ad-hoc projects such as truck delivery to new locations, testing and/or installing new equipment, etc.
• Collaborate with teams to follow collection and drop-off procedures on each journey
• Learn and adhere to company standard operating procedures (SOPs) and ensure compliance with safe operations standards

What we're looking for 

• Possesses a valid CDL with 3+ years of driving experience (non-CDL candidates are also encouraged to apply).
• Maintains a clean driving record and successfully passes background and drug screenings.
• Comfortable operating box trucks (26–30 feet), with or without a refrigerated unit.
• Demonstrates initiative, proactivity, and a strong focus on detail and safety.
• Communicates clearly and collaborates effectively, while also thriving in independent work settings.
• Tech-savvy and adaptable to varied shift schedules, including evenings, weekdays, and weekends.

More about Gatik

Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique and defensible position in the AV industry, with a clear trajectory toward sustainable growth and profitability.

We have delivered complete, proprietary AV technology - an integration of software and hardware - to enable earlier successes for our clients in constrained Level 4 autonomy.  By choosing the middle mile – with defined point-to-point delivery, we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik’s well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.

Visit us at Gatik for more company information and Careers at Gatik for more open roles.

Notable News

• Bloomberg: Autonomous Trucking Firm Gatik Inks Contracts Worth $600 Million
• Forbes: Hundreds’ Of Gatik Robot Delivery Trucks Headed For U.S. Roads
• Forbes:Gatik And Loblaw Announce Largest Commercial Deployment Of AV Trucks
• Forbes: Forget robotaxis. Upstart Gatik sees middle-mile deliveries as the path to profitable AVs
• Tech Brew: Gatik AI exec unpacks the regulations that could shape the AV industry
• Business Wire: Gatik Paves the Way for Safe Driverless Operations (‘Freight-Only’) at Scale with Industry-First Third-Party Safety Assessment Framework
• Auto Futures: Autonomous Trucking Group Gatik Secures Investment From NIPPON EXPRESS HOLDINGS
• Automotive News: Gatik foresees hundreds of self-driving trucks on road soon, and that's just the beginning
• Forbes: Isuzu And Gatik Go All In To Scale Up Driverless Freight Services
• Bloomberg: Autonomous Vehicle Startup Takes Off by Picking Off Easier Routes
• Reuters: Driverless vehicles on limited routes bump along despite US robotaxi scrutiny

Taking care of our team

At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.

We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.