Ready to lead with ownership? Civil Science, a 100% employee-owned engineering firm, is seeking an experienced Public Works Division Manager to build and lead our growing public works division across North Dakota. You'll have the autonomy to shape strategy, mentor a talented team, drive business growth, and build real ownership in the firm—all while delivering the innovative public works solutions that strengthen communities.

***This can be a remote role, but applicants must be based in North Dakota due to business requirements***

Responsibilities

• Set strategic direction for the public works division, aligned with company goals.
• Lead division level planning, budgeting, forecasting, and performance tracking.
• Drive division-level quality, risk management, and safety compliance.
• Develop staff through mentoring, hiring, and company performance management programs.
• Represent Civil Science in municipal, regional, and state forums and industry organizations.
• Lead business development efforts for the ND public works market, including identifying new clients, pursuing strategic opportunities, and overseeing proposal development.
• Monitor municipal funding cycles and position the Division for upcoming opportunities.
• Cultivate long-term relationships with agencies, councils, and community partners.

Required Qualifications

• Have a Professional Engineer License (PE) in North Dakota.
• Bachelor’s degree in civil engineering
• 12+ years of experience with strong technical background in public works and civil infrastructure projects specifically involving water, sewer, storm sewer and land development.
• Proven ability to develop and sustain revenue-generating client relationships in the North Dakota public works market.
• Strong communication, organization, and leadership skills.
• Ability to travel and meet client needs throughout North Dakota and potentially in surrounding states.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to work on active construction sites, which may include uneven terrain, exposure to varying weather conditions, and moderate to high noise levels.
• Frequently required to stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl.

Seeking Talent Near: Minneapolis, MN; Saint Paul, MN; Fargo, ND; Sioux Falls, SD; Omaha, NE; Billings, MT; Boise, ID

Position Summary

Primary Responsibilities

• Build and sustain strong relationships with national and regional medical and scientific thought leaders, patient advocacy groups, and centers of excellence aligned to Acadia’s Medical Affairs strategy
• Engage key opinion leaders in meaningful scientific exchange, research discussions, and education on current and emerging therapies
• Support clinical research activities, including trial site engagement and cultivation and facilitation of investigator-initiated research proposals
• Develop and maintain deep scientific, clinical, and therapeutic expertise across Acadia’s portfolio
• Collaborate cross-functionally, in compliance with all guidelines, with Regional Business Leaders and Account Business Managers to support aligned field execution
• Provide strategic field insights that inform Medical Affairs and broader organizational decision-making
• Identify disease state insights and compound attributes that contribute to product differentiation and scientific value
• Deliver high-quality scientific, clinical, and educational support to internal stakeholders and external healthcare partners
• Represent Acadia at medical meetings, congresses, educational programs, and support Commercial activities including speaker and sales training
• Perform other duties as assigned

Education/Experience/Skills

• Advanced scientific degree (MD, PharmD, or PhD) in a relevant discipline
• Minimum of 5 years of experience in the pharmaceutical or biotechnology industry, with hands-on scientific or medical affairs responsibilities
• Prior Medical Science Liaison experience within a field-based medical affairs role
• Demonstrated scientific and clinical expertise, with experience in rare diseases, epilepsy, neurology, or psychiatry
• Strong working knowledge of regulatory, compliance, and clinical considerations impacting pharmaceutical and managed care environments
• Proven ability to communicate complex scientific and drug information to healthcare professionals and internal stakeholders
• High proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Ability to travel up to 75% of the time, with residence within the assigned territory

Position levels:

• Medical Science Liaison: $139,600 - $174,500 requires an advanced degree (MD, PharmD, PhD) in a scientific discipline, 5 years of progressively responsible experience in the medical, clinical, and/or pharmaceutical field
• Sr. Medical Science Liaison: $176,000 - $220,000 requires an advanced degree (MD, PharmD, PhD) in a scientific discipline, 7 years of progressively responsible experience in the medical, clinical, and/or pharmaceutical field, including 3 years as an MS

Physical Requirements

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds.  This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.

#LI-REMOTE

#LI-CS1

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in Bismarck, ND
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in Bismarck, ND
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

Civil Science is seeking a highly experienced and driven Survey Division Manager to lead and expand our survey program across North Dakota. This is a pivotal leadership opportunity for a licensed surveyor who thrives at the intersection of strategy, client engagement, and team development.

You’ll step into a visible, high-impact role with the ability to shape the direction of our survey practice in a growing market. From guiding division strategy and overseeing project delivery to building strong relationships with public agencies and identifying new opportunities, you’ll play a critical role in both stabilizing and scaling our presence across the region.

We’re looking for a leader who enjoys building teams, client relationships, and long-term success. Someone who can balance big-picture thinking with day-to-day execution, while mentoring staff and driving a culture of quality, accountability, and collaboration.

What We’re Looking For:

• Strategic thinking
• Financial acumen
• Business development & relationship-building
• Leadership & talent acquisition/development
• Communication & negotiation skills

What You’ll Get to Do:

• Leadership & Strategic Responsibilities
  • Set strategic direction for the survey division that is aligned with company goals.
  • Lead division level planning, budgeting, forecasting, and performance tracking.
  • Drive division-level quality, risk management, and safety compliance.
  • Develop staff through mentoring, hiring, and company performance management programs.
  • Represent Civil Science in municipal, regional, and state forums and industry organizations
• Business Development Responsibilities
  • Lead business development efforts for the ND survey market, including identifying new clients, pursuing strategic opportunities, and overseeing proposal development.
  • Monitor funding cycles and position the Division for upcoming opportunities.
  • Cultivate long-term relationships with agencies, councils, and community partners.

What Qualifications You’ll Need:

• North Dakota Professional Land Surveyor (PLS) license preferred but not mandatory
• 12+ years of surveying experience with strong technical depth.
• Proven ability to develop and sustain revenue-generating client relationships in the North Dakota surveying market.
• Strong communication, organization, and leadership skills.
• Ability to travel and meet client needs throughout North Dakota and potentially in surrounding states.
• Proven experience overseeing and managing multi-project delivery.
• Demonstrated ability to lead teams, think critically, and support multiple departments simultaneously.
• Strong understanding of project management: budgeting, scheduling, quality control, resource planning.
• Excellent communication, mentoring, and team development skills.
• Demonstrated ability to implement and uphold quality management processes.
• Ability to balance technical work with operational and strategic responsibilities.
• Ability to lift up to 50 pounds as needed.
• Must be able to work on active construction sites—including uneven terrain, varying weather conditions, and moderate-to-high noise levels.
• Frequent physical activities include standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, and crawling.

Civil Science is seeking a highly experienced and driven Survey Division Manager to lead and expand our survey program across North Dakota. This is a pivotal leadership opportunity for a licensed surveyor who thrives at the intersection of strategy, client engagement, and team development.

You’ll step into a visible, high-impact role with the ability to shape the direction of our survey practice in a growing market. From guiding division strategy and overseeing project delivery to building strong relationships with public agencies and identifying new opportunities, you’ll play a critical role in both stabilizing and scaling our presence across the region.

We’re looking for a leader who enjoys building teams, client relationships, and long-term success. Someone who can balance big-picture thinking with day-to-day execution, while mentoring staff and driving a culture of quality, accountability, and collaboration.

What We’re Looking For:

• Strategic thinking
• Financial acumen
• Business development & relationship-building
• Leadership & talent acquisition/development
• Communication & negotiation skills

What You’ll Get to Do:

• Leadership & Strategic Responsibilities
  • Set strategic direction for the survey division that is aligned with company goals.
  • Lead division level planning, budgeting, forecasting, and performance tracking.
  • Drive division-level quality, risk management, and safety compliance.
  • Develop staff through mentoring, hiring, and company performance management programs.
  • Represent Civil Science in municipal, regional, and state forums and industry organizations
• Business Development Responsibilities
  • Lead business development efforts for the ND survey market, including identifying new clients, pursuing strategic opportunities, and overseeing proposal development.
  • Monitor funding cycles and position the Division for upcoming opportunities.
  • Cultivate long-term relationships with agencies, councils, and community partners.

What Qualifications You’ll Need:

• North Dakota Professional Land Surveyor (PLS) license preferred but not mandatory
• 12+ years of surveying experience with strong technical depth.
• Proven ability to develop and sustain revenue-generating client relationships in the North Dakota surveying market.
• Strong communication, organization, and leadership skills.
• Ability to travel and meet client needs throughout North Dakota and potentially in surrounding states.
• Proven experience overseeing and managing multi-project delivery.
• Demonstrated ability to lead teams, think critically, and support multiple departments simultaneously.
• Strong understanding of project management: budgeting, scheduling, quality control, resource planning.
• Excellent communication, mentoring, and team development skills.
• Demonstrated ability to implement and uphold quality management processes.
• Ability to balance technical work with operational and strategic responsibilities.
• Ability to lift up to 50 pounds as needed.
• Must be able to work on active construction sites—including uneven terrain, varying weather conditions, and moderate-to-high noise levels.
• Frequent physical activities include standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, and crawling.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach

Role Summary:

The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time. 

This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information. 

Reports to: VP, Process Server Network 

Key Responsibilities:

• Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
• Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
• Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
• Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
• Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
• Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
• Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
• Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
• Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
• Ensure clear communication of marketplace logic and changes across internal teams and to the broader network

Qualifications: 

• Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
• Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
• Demonstrated ability to drive measurable business outcomes and influence user behavior
• Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
• Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
• Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
• Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
• Strategic thinker with a bias toward action and strong problem-solving skills
• Experience building or scaling systems in early or growth-stage environments preferred
• Strong communication skills with the ability to clearly explain complex concepts and strategies

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $102,000 to $120,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach

Role Summary:

The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time. 

This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information. 

Reports to: VP, Process Server Network 

Key Responsibilities:

• Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
• Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
• Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
• Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
• Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
• Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
• Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
• Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
• Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
• Ensure clear communication of marketplace logic and changes across internal teams and to the broader network

Qualifications: 

• Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
• Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
• Demonstrated ability to drive measurable business outcomes and influence user behavior
• Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
• Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
• Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
• Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
• Strategic thinker with a bias toward action and strong problem-solving skills
• Experience building or scaling systems in early or growth-stage environments preferred
• Strong communication skills with the ability to clearly explain complex concepts and strategies

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $102,000 to $120,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.