Customer Support Jobs in North Dakota.
All active Customer Support roles based in North Dakota.
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Full Time Floor Leader - West Acres
Share this job
Position: Full Time Floor Leader
Weekly: 30-39 hours
Interview Plan
Floor Leader
As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!
Responsibilities:
Sales & Customer Experience:
- Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!
- Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.
- Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
- Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.
Team Involvement:
- Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.
- Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
Operational Excellence:
- Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.
- Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.
- Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
- Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
- Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.
Qualifications:
Required:
- Minimum 1 year of experience in:
- customer service and sales
- cash handling and opening/closing procedures
- supervisory experience involving coaching, feedback, and training
- problem-solving issues related to customer service in day-to-day operations
- a fast-paced team environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred:
- Experience with consultation-based customer service models
- Experience analyzing sales metrics
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French or other languages
Best of luck on your job search, and don't forget to follow us to learn more!
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
Ready to apply?
Apply to Internal Job BoardFull Time Floor Leader - West Acres
Share this job
Position: Full Time Floor Leader
Weekly: 30-39 hours
Interview Plan
Floor Leader
As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!
Responsibilities:
Sales & Customer Experience:
- Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!
- Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.
- Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
- Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.
Team Involvement:
- Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.
- Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
Operational Excellence:
- Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.
- Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.
- Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
- Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
- Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.
Qualifications:
Required:
- Minimum 1 year of experience in:
- customer service and sales
- cash handling and opening/closing procedures
- supervisory experience involving coaching, feedback, and training
- problem-solving issues related to customer service in day-to-day operations
- a fast-paced team environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred:
- Experience with consultation-based customer service models
- Experience analyzing sales metrics
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French or other languages
Best of luck on your job search, and don't forget to follow us to learn more!
Find our Personal Privacy Policy details here.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
Ready to apply?
Apply to Lush Handmade Cosmetics
Senior Director, Marketplace Strategy
Share this job
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach
Role Summary:
The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time.
This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information.
Reports to: VP, Process Server Network
Key Responsibilities:
- Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
- Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
- Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
- Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
- Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
- Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
- Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
- Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
- Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
- Ensure clear communication of marketplace logic and changes across internal teams and to the broader network
Qualifications:
- Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
- Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
- Demonstrated ability to drive measurable business outcomes and influence user behavior
- Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
- Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
- Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
- Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
- Strategic thinker with a bias toward action and strong problem-solving skills
- Experience building or scaling systems in early or growth-stage environments preferred
- Strong communication skills with the ability to clearly explain complex concepts and strategies
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
- Growth opportunities
Schedule: Monday through Friday, 8am to 5pm, remote.
Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida
Salary Range: $102,000 to $120,000
Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.
Ready to apply?
Apply to ABC Legal Services
Casual Sales Ambassador - West Acres
Share this job
Position: Casual Sales Ambassador
Weekly: 4-19 hours
Interview Plan
Sales Ambassador
Sales Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Sales Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.
We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.
For our Sales Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time!
Responsibilities:
Sales and Customer Experience:
- Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
- Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.
- Building the Brand: Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Expertly articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic. Spread the word about what makes Lush unique, and inspire others to join us in making a positive impact on the world!
- Product Passion: Continually expand your product knowledge with ongoing learning and diving deep into all things Lush. Stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer's needs.
Team Involvement:
- Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance, support the growth of your team, and increase sales. Take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge, and abilities.
- Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
Operational Excellence:
- Time and Attendance: Be punctual, reliable, and present at work. Actively participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up-to-date with company news and updates.
- Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
- Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales to improve the customer experience.
- Policies and Procedures: Ensure you are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.
Qualifications:
Required:
- Excellent customer service skills
- Flexibility to adapt to changing situations and priorities in a fast-paced environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred:
- Experience with consultation-based customer service models
- Strong problem-solving skills to address issues that arise in day-to-day operations
- Experience working in a team environment
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French, or other languages
Best of luck on your job search, and don't forget to follow us to learn more!
Find our Personal Privacy Policy details here.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
Ready to apply?
Apply to Lush Handmade Cosmetics
Process Server Experience & Communications Manager
Share this job
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Role Summary:
The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format.
This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams.
Reports to: VP, Process Server Network
Key Responsibilities:
- Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
- Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
- Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
- Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
- Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
- Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
- Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
- Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
- Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
- Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience
Qualifications:
- Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar)
- Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
- Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
- Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
- Background or exposure to performance support, human-centered design, instructional design, or related fields
- Experience coordinating cross-functional communication across multiple stakeholders with competing priorities
- Comfort with LMS platforms and a willingness to quickly learn new tools
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
- Company sponsored Orca Card
- Growth opportunities
Schedule: Monday through Friday, 8am to 5pm, remote.
Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida
Salary Range: $54,400 -$64,000
Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.
Ready to apply?
Apply to ABC Legal Services
Process Server Experience & Communications Manager
Share this job
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Role Summary:
The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format.
This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams.
Reports to: VP, Process Server Network
Key Responsibilities:
- Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
- Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
- Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
- Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
- Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
- Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
- Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
- Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
- Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
- Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience
Qualifications:
- Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar)
- Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
- Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
- Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
- Background or exposure to performance support, human-centered design, instructional design, or related fields
- Experience coordinating cross-functional communication across multiple stakeholders with competing priorities
- Comfort with LMS platforms and a willingness to quickly learn new tools
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
- Company sponsored Orca Card
- Growth opportunities
Schedule: Monday through Friday, 8am to 5pm, remote.
Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida
Salary Range: $54,400 -$64,000
Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.
Ready to apply?
Apply to ABC Legal Services
Senior Director, Marketplace Strategy
Share this job
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach
Role Summary:
The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time.
This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information.
Reports to: VP, Process Server Network
Key Responsibilities:
- Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
- Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
- Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
- Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
- Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
- Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
- Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
- Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
- Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
- Ensure clear communication of marketplace logic and changes across internal teams and to the broader network
Qualifications:
- Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
- Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
- Demonstrated ability to drive measurable business outcomes and influence user behavior
- Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
- Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
- Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
- Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
- Strategic thinker with a bias toward action and strong problem-solving skills
- Experience building or scaling systems in early or growth-stage environments preferred
- Strong communication skills with the ability to clearly explain complex concepts and strategies
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
- Growth opportunities
Schedule: Monday through Friday, 8am to 5pm, remote.
Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida
Salary Range: $102,000 to $120,000
Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.
Ready to apply?
Apply to ABC Legal Services
Assistant Manager - West Acres
Share this job
Position: Assistant Manager
Hours: 40 Weekly
Interview Plan
Ever wondered what it’s like behind the bubbles? #lushcareers
Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.
We Offer:
- A fun and funky store atmosphere where individualism is encouraged
- A 50% discount off all our products to keep you smelling and feeling fresh
- An unconventional retail structure to support your entrepreneurial spirit
- The opportunity for growth as Lush loves to promote from within
Assistant Manager
As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.
The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.
Responsibilities:
Sales & Customer Experience:
- Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
- Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
- Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
- Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
Team Leadership:
- Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
- Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
- Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
- Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
- Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
- Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Operational Excellence:
- Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
- Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
- Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.
Qualifications:
Required:
- 1-3 years managing or supervising in a retail environment
- Excellent listening and communication skills
- Excellent analytical, critical thinking and troubleshooting skills.
- Excellent organization and time management skills
- Strong customer service, supervisory and sales skills
- Knowledge and interest in skincare, natural beauty and ethical business
- Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
Preferred:
- Experience with consultation-based customer service models
- Ability to develop and train staff through positive coaching and feedback
- Proficient in excel, Microsoft suit, and adaptable to other systems as required
- Basic HR skills in hiring, scheduling, training, and performance management
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French or other languages
At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.
Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.
Best of luck on your job search, and don't forget to follow us to learn more!
Find our Personal Privacy Policy details here.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
Ready to apply?
Apply to Lush Handmade Cosmetics