The Solutions Engineer Team

We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation.  Solutions Engineers are experienced in using presentations, email, phone, and social media to connect with customers virtually and in person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to educate Okta’s Customers (from developers to product managers to C-level executives) on best practices throughout their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer Opportunity

Reporting to the Senior Manager, Solutions Engineering, the Solutions Engineer is a functional business consultant who will partner with Commercial Account Executives and have  a passion for technology and the advanced ability to develop, position, and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing

• Work alongside the Corporate/Expansion (employee size 300-1249) sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues, and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners, and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and reusable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events, including executive briefings, conferences, user groups, and trade shows

What you’ll bring to the role

• 5+ years of pre-sales engineering experience, selling SaaS products.
• A passion to serve the Customer, demonstrated in a customer-facing role, such as consulting or support, but ideally in a pre-sales capacity.
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard.
• Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)
• Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications.
• An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Exceptional communicator.
• Confidently dispensing knowledge to highly-skilled and experienced audiences.
• Typically, 25% travel.
• A bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.

You might also have (not mandatory):

• AI & Emerging Tech: Expertise with Agentic AI and LLM-based workflows. You understand the use cases for AI agents, both internal and external, and have familiarity with MCP servers.
• Diagramming experience for user journey flows, complex architecture diagrams, etc.
• Experience in the IAM space

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P9259_3401412

ABOUT DSC:

In 2011, Dollar Shave Club didn’t just shake up the shaving aisle—we reinvented it. A viral video put us on the map, and our direct-to-consumer model challenged an entire industry by making great razors accessible, affordable, and actually fun to buy. 

Since then, we’ve grown far beyond blades. From grooming to personal care, we’ve built a lineup of quality essentials designed to make life easier (and smoother), whether you find us online or in stores near you.

Today, DSC is expanding into new categories and new markets, but our DNA hasn’t changed. We’re still here to cut the BS, deliver real value, and bring a little humor to the everyday routine.

So what are you waiting for? Join the Club.

ROLE SUMMARY:

As the Senior Manager, Engineering you will be a pivotal leader responsible for the architectural evolution of our platforms and the modernization of our development practices. You will drive AI-augmented engineering workflows, leveraging generative AI and automation to enhance developer productivity and accelerate the SDLC. Beyond setting the technical vision, you will serve as a champion for engineering excellence, ensuring our systems remain scalable while integrating AI-driven insights into system monitoring and code quality. You will mentor technical leaders to leverage AI in solving complex architectural challenges, fostering a culture of high-velocity, tech-forward delivery.

RESPONSIBILITIES:

• Work collaboratively with Tech Leadership, Tech PM, Enterprise Applications, the Data Team and Product Management to ideate, scope, plan, estimate, coordinate, derisk and deliver large company-roadmap-level solutions
• Champion "AI-First" engineering principles, mentoring the team on how to move from manual, boilerplate-heavy development to high-leverage, automated architectural design
• Establish and govern AI-assisted coding standards, ensuring the team leverages Copilots and automated refactoring tools effectively while maintaining strict security, IP compliance, and code quality benchmarks
• Evaluate and pilot emerging AI technologies within the e-commerce stack to improve search relevance, personalization engines, and automated customer experience workflows
• Identify process bottlenecks and opportunities for continuous improvement of our software delivery processes
• Coach squad tech leads under their purview on consistent software delivery processes
• Partner with Tech PM, Enterprise Applications, Data Services, Digital Product, Lifecycle Marketing, Growth, IT and Finance teams to come up with creative technology solutions to business problems; communicate technical topics effectively to business partners
• Improve visibility into backend engineering projects, architecture and development workflows for business partners
• Translate business needs and priorities for the engineers and ensure that they are aligned with the business; manage performance and uphold deadlines/goals for team members; mentor the team on both Technical and Management aspects
• Attract, hire & retain highly skilled engineers; assess skills & build career development plans for team members
• Raise the general leadership level of the team; set actionable goals for the team, keeping them aligned with our company goals; foster good working relationships both within the team and between backend engineers and their partners; define an optimal org structure within the backend org
• Keep up with the latest trends in Engineering technologies, especially as it relates to AI, e-commerce experience; nurture the platform architecture as we regularly add features to it
• Collaboratively build a Technology platform roadmap and drive the delivery and execution of it; drive continuous testing/integration/delivery best practices for tech platforms
• Foster healthy discussion on technology topics within the team and drive them towards making data-informed decisions; ensure that our production applications and build pipelines are performant, reliable, responsive, maintainable and of high quality with minimal tech debt
• While this position is not expected to be an individual contributor on a consistent basis, a person filling this role is expected to be hands-on enough to be able to jump in and help their team with technical issues or handle production spelunking as needed. To this end, picking a small project or two every now and then to keep in touch with our stack is expected

REQUIREMENTS:

• B.S. in Computer Science or equivalent; MBA specializing in Technology preferred
• 6+ years of software development experience; at least 2 years managing a team of 7+ engineers and managers preferred
• Experience in eCommerce preferred
• Shopify platform and integration experience, experience building and scaling backend microservices, and modern API experience a must
• Ruby, Node, or Python experience with Rails or an equivalent framework
• Experience with internationalization and localization, relational database modeling, and streaming processing applications; ability to continuously deliver
• Preferred experience with cutting edge backend stacks, multiple microservice architectures and frameworks, building billing systems (specifically subscription billing) and shipping, fulfillment, and order management systems; experience with information management systems a plus
• General domain knowledge of Finance and Accounting
• Prior experience with high volume and traffic sites preferred

POSITION TYPE:
This is a full-time exempt position.

WORK ENVIRONMENT:
This position is in-office, working out of our HQ in Durham, North Carolina 4x a week.

SALARY:
$190,000-$205,000 + Bonus

BENEFITS:

• Comprehensive benefit plans with low premium options, including medical, dental and vision coverage, along with supplemental coverage options
• Free life insurance, short term disability and long term disability
• 401(k) plan with a company match of 100% of the first 2%, and 50% of up to an additional 4% with no vesting period
• Unlimited vacation and generous sick time
• Half day Fridays year-round (subject to business needs)
• 12 weeks of fully paid parental leave
• 4 weeks of fully paid disability leave
• Free Dollar Shave Club Products
• Monthly cell phone stipend

APPLICATION PROCESS:
All applications must be submitted via our Applicant Tracking System, Greenhouse, in order to be considered. Once you submit your application, the recruiting team will review your submission and will reach out if your skill sets and/or qualifications match our needs. If selected, you’ll be invited to an initial phone screening interview with a recruiter before meeting with various members of the team. Candidates will be notified if they are not selected for the position. The position will remain open and we'll be accepting applications until the role is filled.

Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identification, national origin, disability, or protected veteran status.

Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: accommodations@dollarshaveclub.com

Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied.

Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Thank you for considering a career with Dollar Shave Club 

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