POSITION OVERVIEW
The Inside Salesperson will work with clients to provide a successful customer experience. The Inside Salesperson will generate sales of all product lines offered. Will work with existing customers and secure prospective new customers and clients by phone, e-mail and direct office appointments providing detailed information on product specifications, services, pricing and delivery and install scheduling. Will focus on designers, remodelers, and select builders as well as retail customers. Will also work showroom hours including Saturdays. A comp day will be provided for Saturday hours.


Essential Functions & Responsibilities

• Provide an exceptional showroom experience for clients
• Conduct sales presentation of products and services to customers
• Assist customers on the showroom floor
• Assist in answering phones
• Assist customers over the phone
• Assist customers via email
• Attend training functions as required
• Maintain and clean specific area of the showroom
• Collect deposits and balances before delivery
• Assist with inventory as required
• Follow up phone calls to secure orders
• Participate in after hour events and sponsorships as required
• Resolve customer issues
• Generate and develop new customer business accounts to increase revenue at a profitable level
• Enter orders into computer system, work with production regarding order, delivery, installation
• Follow up to ensure customer satisfaction
• Assist in collections as necessary

Competencies/Skills/Abilities 

• 3 - 5 years’ experience/hands-on knowledge within construction industry product sales 
• Self-motivated, driven to close sales
• Ability to communicate at all levels, both inside and outside of the Company
• Computer literate; working knowledge of MS Office 
• Must possess a valid driver’s license and good driving record

This position is responsible for processing all release of information (ROI) , specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. This is an intermediate level position with at least 1 year related HIM experience. 

Position Highlights

This is an Onsite Role in Naples, FL 

• Full Time: Mon-Friday 8:00am-5:00pm EST
• Assist patient walk-ins
• Answer phones
• Manage faxes, open mail, data entry
• Release of Information processing
• Clerical duties such as: copying/scanning of medical records 
• Ability working in a high-volume environment.
• Documenting information in multiple platforms using two computer monitors. 
• Proficient in Microsoft office (including Word and Excel)
• Monitoring and Managing Queue's

Preferred Skills

• Multitasking
• Customer service experience
• Release of Information Experience 
• Healthcare experience
• Data entry

We offer: 

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) 
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance 

You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. 
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes. 
• Assist with additional work duties or responsibilities as evident or required.
• Enhanced need for attention to detail for medical records.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• May schedules pick-ups.
• Assist with training associates in the HIS positions.
• Generates reports for manager or facility as directed.
• Must exceed level 1 productivity expectations as outlined at specific site.
• Participates in project teams and committees to advance operational Strategies and initiatives as needed.
• Mentor HIS staff for further professional development.
• Inform senior leadership of issues, opportunities or challenges.
• Assist throughout the region with training, mentoring and/or coverage as needed.
• Participate and assist with onboarding activities for new employees.
• Assist with Quality Assurance tasks as directed by management.
• Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training.
• Leads training sessions for timely staff development.
• Other duties as assigned.

What you will bring to the table: 

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• 1-year Health Information related experience.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.
• Presentation skills for small group settings.
• Forward thinking and ability to problem solve.

Bonus points if:

• 2+ year Health Information related experience.
• Meets and/or exceeds Company’s Productivity Standards.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.