Company Background

Our client is the market leader in contact center robotic process automation (RPA). Its patented platform automates manual management processes in contact centers, helping enterprises reduce costs while improving agent engagement and customer experience. The platform powers over 1 billion automated actions annually and has delivered significant measurable ROI across industries such as financial services, telecommunications, insurance, and healthcare.

Project Description

The project focuses on deploying and managing a multi-tenant, namespace-isolated Kubernetes platform in a hosted AWS environment. You will design and implement secure, scalable tenant environments, automate deployments using GitOps, and ensure infrastructure reliability and compliance.

Technologies

• Kubernetes, Helm, Kustomize, GitOps (Argo CD, Flux), OpenTofu
• AWS (RDS, S3, KMS, IAM, Secrets Manager)
• NiFi, MariaDB, Flink, Dremio
• OpenTelemetry, Grafana, Jaeger/Tempo, ELK/Loki
• Service Mesh (Linkerd, Istio), OPA
• Bash, Python, PowerShell

What You'll Do

• Design and implement namespace-isolated tenant environments within shared Kubernetes clusters;
• Develop and maintain Helm charts with tenant-specific configurations;
• Build and manage GitOps-based CI/CD pipelines for per-tenant deployments;
• Integrate tenant workloads with backend systems (RDS/MariaDB, Flink, Dremio, S3);
• Implement compute isolation (node affinity, taints, tolerations);
• Apply security controls (RBAC, NetworkPolicies, OPA, service mesh);
• Ensure observability and monitoring using OpenTelemetry, Grafana, and centralized logging;
• Support secure deployment automation and rollback strategies;
• Collaborate with architecture and security teams on compliance validation;
• Participate in backend readiness efforts and transition from NiFi to microservices;

Job Requirements

• 5+ years of experience in DevOps, cloud infrastructure, or platform engineering;
• Strong hands-on experience with Kubernetes, including multi-tenant architecture and namespace management;
• Proficiency with Helm, Kustomize, and GitOps tools (Argo CD, Flux);
• Hands-on experience with AWS services (RDS, S3, IAM, KMS, Secrets Manager);
• Experience implementing secure CI/CD pipelines;
• Familiarity with backend/data systems (Flink, Dremio, MariaDB);
• Experience with NiFi (process groups, permissions, variable registries);
• Understanding of service mesh technologies and policy enforcement (OPA);
• Scripting experience (Bash, Python, PowerShell);
• Strong analytical and troubleshooting skills;
• Ability to work independently in fast-paced environments;
• Excellent collaboration and communication skills;
• English level: B2 or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.