The role 

We are seeking an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management within our production data center environments. This role serves as the escalation point for complex server and firmware-related issues that impact system reliability and fleet availability.

You will be responsible for deep diagnostics across enterprise server platforms, performing structured root cause analysis, validating failed components, and managing end-to-end warranty replacement processes with OEM vendors. This is a hands-on technical role with direct impact on hardware reliability, SLA performance, and operational scalability.

You will work on-site in one of our data centers, collaborating closely with L1/L2 technicians, infrastructure engineers, and vendors to reduce repeat failures and improve overall hardware quality across the fleet.

You’re welcome to work in our Minnesota location.

Your responsibilities will include: 

• Perform advanced firmware and hardware diagnostics on enterprise server platforms, including CPU, memory, PCIe devices, GPUs, storage subsystems, and power components

• Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, BIOS diagnostics, and vendor-specific tooling

• Act as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents

• Conduct structured root cause analysis and document findings to prevent repeat failures

• Own the full RMA lifecycle, including validation of failed components, warranty claim creation, vendor coordination, tracking, and resolution

• Interface directly with OEM vendors to escalate recurring hardware defects and drive corrective action

• Analyze hardware failure trends and report metrics such as repeat RMA rates and component reliability

• Develop and standardize diagnostic playbooks, troubleshooting workflows, and hardware validation procedures

• Validate replacement components prior to redeployment into production environments

• Collaborate cross-functionally with data center operations, procurement, and engineering teams to improve hardware lifecycle processes

• Contribute to reducing MTTR and improving fleet-wide reliability through process improvements and knowledge sharing

We expect you to have: 

• 5+ years of hands-on experience working with enterprise server hardware in a production data center environment

• Deep understanding of x86 server architecture, including CPUs, memory, PCIe devices, storage controllers, GPUs, and power subsystems

• Strong experience performing firmware and BIOS/BMC diagnostics and upgrades

• Advanced Linux command-line troubleshooting skills, including log analysis and hardware-level diagnostics

• Experience working with remote management interfaces such as IPMI, iDRAC, iLO, or equivalent

• Proven experience managing hardware RMA processes and working directly with OEM vendors

• Ability to conduct structured root cause analysis and document technical findings clearly

• Familiarity with hardware monitoring systems and failure trend analysis

• Strong ownership mindset and ability to operate independently in mission-critical environments

• High proficiency in spoken and written English

It will be an added bonus if you have: 

• Experience performing board-level diagnostics and component-level repair (SMD rework)

• Familiarity with data center networking equipment and basic network troubleshooting

• Experience supporting GPU-dense or high-performance compute environments

Valid driver’s license

Compensation

We offer competitive salaries, ranging from $76,800k - $184,300k OTE (On Target Earnings) based on your experience and skills.

Bird launched micromobility. Now we’re shaping its future.

We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people.

Who We Are

Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide.

We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there.

Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future.

Job Summary

The Operations Partner is a critical logistical role essential to Bird's success in Minneapolis-St Paul, MN. You will take responsibility for the logistics of the local fleet of e-scooters and e-bikes, ensuring they are charged, safe, and positioned correctly to meet the community's transportation needs.

We are looking for entrepreneurial individuals or logistics businesses ready to hit the ground running. Whether you are a solo operator with a single van or a fleet owner capable of deploying multiple drivers, you can scale this partnership to fit your capacity.

You will have the flexibility to choose how you operate:

• Maximize earnings by securing your own space (warehouse/facility) to charge vehicles overnight.
• Streamline operations by simply retrieving and transporting vehicles to our central warehouse.

Important Details About the Role:

• This is an independent contractor position, not an employee role.
• You are responsible for your own tools, equipment, and any associated expenses required to complete your work.
• As an independent contractor, you manage your own schedule and workload to meet the operational needs of Bird.

Responsibilities

• Fleet Transportation: Utilize your vehicle(s) or fleet to collect, deploy, relocate, and retrieve e-scooters and e-bikes across Minneapolis-St Paul daily.
• Task-Based Operations (Choose your model):
• Retrieve & Charge (Highest Margin): Collect vehicles, charge them at your own secured facility, and deploy them the next morning.
• Retrieve & Drop-off: Collect vehicles and transport them to the local Bird warehouse for charging.
• Operational Management: Manage the end-to-end operation of your assigned portfolio, ensuring vehicles are available in high-demand areas.
• Maintenance & Quality: Perform light field checks to ensure vehicles are safe and environmentally friendly.
• Field Execution: Problem-solve in real-time to overcome obstacles, prioritize tasks, and navigate local geography efficiently.

Must Haves

• Vehicle Access (Required): Must own or have consistent access to at least one large vehicle (van/truck) suitable for transporting multiple scooters/bikes. Fleet owners with multiple vehicles/drivers are encouraged to apply.
• Storage Space (Asset): Access to a garage, warehouse, or commercial facility with electricity is highly preferred for maximizing earnings (allows for overnight charging).
• License: Valid Class 5 Driver's License (or applicable commercial license) with a clean driving record for all operating drivers.
• Physical Ability: Ability to lift up to 50 pounds repeatedly; must be able to stoop, bend, walk, and stand for long periods while handling heavy equipment.
• Availability: Flexible schedule with a willingness to regularly operate on weekends.
• Tech-Savvy: Comfortable learning new mobile tools to locate and manage the fleet.
• Local Knowledge: Strong knowledge of Minneapolis-St Paul's local geography.

Why Bird Matters

Every time you hop on a Bird, you’re helping build a more livable city. We focus on four core pillars that reflect the impact of every ride:

• Freedom: We're the bridge that connects you to every experience—simple, convenient, and stress-free. We give you the freedom to move without limits.
• Exploration: We turn everyday trips into memorable experiences, sparking discovery and wonder as you connect with the world around you.
• Community: Taking a Bird is an act of citizenship. We create a sense of belonging and unity, knowing that the richer our communities become, the richer our lives become.
• Sustainability: Our electric vehicles reduce gas-powered car usage and lower carbon emissions. We enable responsible choices, creating tangible impact and driving progress toward a cleaner future.

#INPR1

#LI-DNI