We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as firsthand Guide (fG), or a Core Guide. In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.

The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.

As a Core Guide, you will:

• Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments
• Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access
• Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals
• Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services
• Help  address social determinants of health, facilitating access to benefits, resources, and transportation
• Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs
• Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration
• Perform initial and ongoing telephonic outreach
• Participate in ongoing training and professional development
• Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change

Core Guides should have:

• Empathy, compassion, and approachability 
• Excellent listening, communication, and interpersonal skills
• Personal knowledge of recovery
• Patience, persistence and a desire to help individuals experiencing SMI and/or SUD on their wellness journey
• Comfort working collaboratively within multidisciplinary team
• Basic proficiency with smartphone and computer technology 
• Openness to receiving feedback and a commitment to professional growth

The required experience you bring to this role includes:

Lived experience with SMI and/or SUD

• State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment
• Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy
• Demonstrated proficiency with technical tools like email, messaging services, and apps
• Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application
• Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward. 
• Ability to work Monday - Friday 8:30 am - 4:30 pm

Bonus points for:

• Experience with direct in-person outreach and engagement for individuals with SMI and SUD
• Expertise in recovery education and coaching
• Understanding of whole health and trauma-informed approaches to peer support
• Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)
• Eagerness to expand knowledge about a broad range of health conditions
• Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one

Every therapist deserves a work environment that enables them to provide the best possible services, just as every child deserves the support that empowers them to find their voice. AXIS Teletherapy was built by two SLP sisters who believed therapists thrive when they’re part of a community designed for balance, connection and purpose. Working with schools across the country, both virtual and brick-and-mortar, AXIS delivers remote therapy through a trusted team of speech-language pathologists, occupational therapists, psychologists, counselors, and evaluators. The result is high-quality care for students across the country, and a strong, supportive community for the professionals who serve them.

School Social Workers at AXIS help students navigate the complex emotional and social challenges that can affect their ability to learn and thrive. Through virtual support, they connect with students, families, and school teams to build strategies that foster stability, resilience, and growth. Their role is essential in creating safe, inclusive learning environments where every student feels seen, supported, and understood.

Social Worker Requirements & Responsibilities: Michigan

• Master’s Degree or higher in Psychology from a program accredited by the Council on Social Work Education (CSWE) or recognized by the Council for Higher Education Accreditation (CHEA) or the U.S. Department of Education (USDE).
• MDE SSW Certification Letter
• Current Licensed Master Social Worker (LMSW) issued by LARA or DOE Certification.
• 2+ years of experience in a school setting 
• Holds or is eligible to obtain all required MI clearances including Central Registry Clearance and Criminal Background Check. 
• Professional Integrity & Accountability – Demonstrates ethical behavior, respects policies, and takes ownership of responsibilities
• Collaboration & Communication – Works effectively with colleagues and contributes to a positive, team-oriented environment
• Adaptability & Problem Solving – Maintains a growth mindset, responds well to challenges, and can troubleshoot independently
• Cultural Competence & Time Management – Shows cultural sensitivity and consistently manages time and tasks efficiently

Social Worker Benefits:

• Part-time Options: 15 hours of daytime availability per week
• 1099 Contract Positions
• Competitive Pay
• Unparalleled Mentorship and Support
• 100% Remote

Every therapist deserves a work environment that enables them to provide the best possible services, just as every child deserves the support that empowers them to find their voice. AXIS Teletherapy was built by two SLP sisters who believed therapists thrive when they’re part of a community designed for balance, connection and purpose. Working with schools across the country, both virtual and brick-and-mortar, AXIS delivers remote therapy through a trusted team of speech-language pathologists, occupational therapists, psychologists, counselors, and evaluators. The result is high-quality care for students across the country, and a strong, supportive community for the professionals who serve them.

School Social Workers at AXIS help students navigate the complex emotional and social challenges that can affect their ability to learn and thrive. Through virtual support, they connect with students, families, and school teams to build strategies that foster stability, resilience, and growth. Their role is essential in creating safe, inclusive learning environments where every student feels seen, supported, and understood.

Social Worker Requirements & Responsibilities:

• Master’s Degree or higher in Psychology from a program accredited by the Council on Social Work Education (CSWE) or recognized by the Council for Higher Education Accreditation (CHEA) or the U.S. Department of Education (USDE).
• Michigan Department of Education Professional License (LMSW)
• MDE SSW Certification Letter
• 2+ years of experience in a school setting 
• Holds or is eligible to obtain all required MI clearances including Central Registry Clearance and Criminal Background Check. 
  
  
• Professional Integrity & Accountability – Demonstrates ethical behavior, respects policies, and takes ownership of responsibilities
• Collaboration & Communication – Works effectively with colleagues and contributes to a positive, team-oriented environment
• Adaptability & Problem Solving – Maintains a growth mindset, responds well to challenges, and can troubleshoot independently
• Cultural Competence & Time Management – Shows cultural sensitivity and consistently manages time and tasks efficiently

Social Worker Benefits:

• Part-time Options: 15 hours of daytime availability per week
• 1099 Contract Positions
• Competitive Pay
• Unparalleled Mentorship and Support
• 100% Remote

COMPANY OVERVIEW

HexArmor® is a leader in developing some of the most advanced PPE solutions for your eyes, hands, arms, and body. At HexArmor®, we believe safety is not a luxury – it’s a necessity. Since day one, we have worked hand-in-hand with our customers to design innovative, high performance PPE that helps ensure workers return home in the same condition they arrived.  Our mission is to provide the protection that makes this possible, for every worker, everywhere.

SUMMARY

HexArmor is currently seeking an enthusiastic, and motivated individual to join our Revenue Operations team as a Product Sales Representative (PSR). This individual will become very knowledgeable on our array of products in their assigned categories and will be qualifying inbound & outbound leads, determine fit, and convert sales/route to the appropriate sales channel.  The position is a great fit for someone who enjoys consultative selling in a fast-paced environment and is looking to further grow in their sales career.

RESPONSIBILITIES

• Provide product specific support to internal and external partners including inventory, pricing, and product information
• Qualify product specific leads and initiate opportunity management both from inbound and outbound sources
• Manage prospects through the sales cycle and maintain opportunity pipeline
• Recommend product solutions using a consultative approach and manage product trials
• Keep customer information and activity up to date in CRM database
• Connect with target prospect using industry best practices across email, phone, chat, and social channels
• Become an expert at CRM & other sales enablement sequences to organize and maximize prospecting efforts with target accounts

REQUIREMENTS

• Organized, passionate, collaborative, positive, flexible, and confident
• Desire and ability to work in a fast-paced environment and be a part of a high-performing team
• Excellent customer service and organization skills
• Ability to communicate clearly and pleasantly through phone/email to prospect and customers
• Ability to learn and use a CRM (Salesforce) and sales enablement tools
• Ability to learn and use and interpret reporting metrics from company database (Tableau)

COMPENSATION

• Salary + bonus

HexArmor is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with dignity and respect. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

At HexArmor, we believe diversity in people and ideas makes us stronger. We are committed to attracting and retaining a diverse employee workforce honoring people’s experiences, perspectives, and cultural backgrounds. As one HexArmor community, we strive to create and maintain a working environment that is welcoming, inclusive, and impartial.

If you require a reasonable accommodation during the application or interview process, please let us know.

** Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen and background check **