As a member of the LiveOpsTeam at Betsson Group, you will help us refine our ITSM platform. We’re looking for a skilled person who will join our team in the challenges of finding solutions that will support following the processes of ITIL v4 in a fast moving, high paced organization with as little friction for participants as possible. This is an opportunity for who want to be challenged with setting in structure, being an advocate for the process, and gaining inclusion and buy-in needed by responsible parties. There will be a need to understand and produce reporting on Incidents and subsequent Root Cause Analysis as that leads into Problem Management. Join us in one of the fastest growing digital businesses in the industry!  Extreme Ownership is our motto.

The Wow

At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in several markets, both through our own gaming sites as well as several partner brands. 

You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing. 

What’s in it for you?

• Documenting the RCA and Problem Management Process
• Improving upon those processes
• Reporting on Incidents, RCA and Problem statistics for LiveOps(NOC)
• Charing working groups for complex RCA and Problems acting as Project Manager
• Participating to daily reporting and follow-ups of RCA and Problems
• Creating and maintaining a Known Issue Database

What we are looking for

• ITIL v4 Foundation Certification (more advanced welcome)
• Advanced Excel experience
• Advanced PowerPoint experience
• 1-3 Years of experience in a production Software development environment
• Proven methods to generate professional reports for consumption by C-Level management down to Software Developers
• Project Management experience (uncertified)
  
  

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted? 

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We are looking to further grow our current Risk & AML team and therefore a new exciting position has arisen for a AML analyst to join our team in Malta.

The Challenge

As an AML analyst you will be working within a specialised and diverse team of agents to pro-actively detect, monitor and assess player behaviour and transactions that relate to potential CFT or AML scenarios as per current procedures. 

The role revolves around the analysis of customer accounts and transactions via pre-determined reports and alerts in order to determine and counter fraud and to detect any possible malicious scenarios, money laundering or suspicious activities. In addition, this role will also involve screening player accounts whilst providing an in-depth analysis of such accounts. 

We believe that the successful candidate must have good communication skills, be able to work well under pressure, have a keen eye for detail and attained good level of knowledge with regards to AML directives and risk exposure. 

You will:

• Review player accounts and deliver appropriate follow-up to detect and identify potential AML cases.
• Keep up to date with business directives and ensure that all operational procedures act in accordance with the latest directions published.
• Escalate cases to the relevant departments as required from time to time in accordance with internal procedures.
• Review customers at various threshold stages, specifically to spot any suspicious or unusual activities, such as potential Fraud, Money Laundering or CFT.
• Periodically apply open-source checks and internal AML procedures on specifically escalated player accounts
• Maintain a proactive and practical approach when dealing with player queries and other escalations  

What's in it for me?

You’ll get the opportunity to work in an international environment, at a 100% digital company that is the market leader within the online gaming industry. 

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in. 

You're good at:

• Analytical mind, with a high level of attention to detail.
• Ability to work well with others and be a team player.
• Very good communication skills.
• Ability to meet deadlines on a day to day basis.
• Flexible approach to work in a dynamic environment.
• Good understanding of regulatory, AML and compliance requirements.
• Previous experience in a similar role, specifically dealing with AML within a similar industry will be considered an asset.

Challenge accepted?

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Excellent opportunity to join Betsson Group as a Gaming Insights Analyst!

The Wow

As a ‘Gaming Insights Analyst’, you will be supporting the ‘Head of Gaming Insights’ and ‘Senior Gaming Insight Analyst’ to help deliver valuable product and commercial insights to the regional teams across the business.

You will have a particular focus on providing the required data reporting and analysis, to allow for the reviews to be completed, ultimately with a view to driving additional commercial value to the business. Help maintain and update required KPI reports, ranging from weekly, monthly and quarterly, to facilitate performance reviews of both commercial regions and providers

A taster of what you will be involved with: 

• Assist in maintaining the full range of required KPI reports, ranging from weekly, monthly and quarterly and collaborate with the departments across the business to create and communicate reports, dashboards and insights on our customer experience and gaming performance
• Identify any product market gaps and highlight them to the business and relevant stakeholders for improvement and optimisation purposes
• Constantly review game performance and provide findings for internally for review and then for optimisation purposes to our regional teams. This will include new game performance, exclusive game performance, supplier performance benchmarks, as well as competitor product reviews on a market level to ensure we stay ahead of the curve when possible
• Present monthly product and commercial reviews to regional teams across the business with solid actionable insights and recommendations that can drive additional revenues
• Support Quarterly Business Reviews [QBRs] with game suppliers to ensure we are getting as much business value from each individual game supplier, both from a commercial and product perspective
• Continuously develop your skillset in the following key areas: SQL/Snowflake scripts, Excel analysis, Power BI dashboards, data analysis and presentation.

What we are looking for

• At least 2 years experience in a similar role
• A love for data.
• Strong understanding of casino and casino games
• Capable of providing actionable commercial and product insights
• Strong Excel skills
• SQL and/or Snowflake knowledge
• Experience with Power BI or another similar visualization tool a plus
• Competence with a programming language is a plus, especially Python and R
• Google Analytics knowledge, or a similar web analytics tool, of benefit but not a must

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy