Customer Success Manager - Database

TiDB · Hybrid - Malaysia

Customer Success Malaysia Posted Apr 24, 2026

Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years and TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is the proven enterprise database foundation for the AI era. We help companies solve today’s database problems. Cost, scale, downtime, and complexity. With a distributed SQL architecture that is already battle-tested at enterprise scale. And now we help those same companies future-proof for innovating with AI, by giving them one unified foundation for transactional state, vector context, real-time analytics, and safe agent operations. In a world where AI agents need to work on fresh data, act safely, and scale economically, TiDB is not another database add-on. It is the highway system for agentic workloads. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (40,000+ stars on GitHub), innovative products and inclusive culture draw passionate and dedicated people to our company. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth.

Responsibilities:

- Own the full customer lifecycle: onboarding, adoption, renewal, expansion

- Monitor cluster health and usage trends; proactively identify scaling, optimization, and churn risks

- Understand customer data architecture and business scenarios; recommend optimal solutions

- Coordinate with technical support and engineering to resolve complex issues

- Drive upsell opportunities (higher tiers, additional clusters, new product lines)

- Collect product feedback to influence roadmap; build customer references and case studies

Requirements:

- 3+ years in customer success or technical account management for database/cloud infrastructure

- Solid understanding of database fundamentals (SQL, indexing, replication, slow queries, performance metrics)

- Comfortable engaging DBAs, architects, and CTO-level stakeholders

- Data-driven mindset; proficient with CRM tools

Nice to Have

- Hands-on experience with TiDB / MySQL / PostgreSQL or similar

- Cloud platform experience (AWS/GCP/Azure)

We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.

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AP

Full Stack Developer- AI/ ML

Appnovation Technologies · Kuala Lumpur

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Technology - APAC Malaysia Posted Apr 15, 2026

About us

Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth. Bold ambition. Practical action. Endless possibilities.

About the Role

As a Full-Stack Developer / AI Design-to-Dev, you'll transform business ideas into production-ready applications using cutting-edge AI design tools and modern full-stack frameworks. With a strong bias toward frontend development, you specialize in the critical early stages—from concept through pre-totype to prototype—where design systems meet AI-augmented development. You're an expert at leveraging tools like v0.dev, bolt.new, and Lovable to rapidly generate components, then building out the complete stack to meet enterprise standards for accessibility, performance, responsive design, and scalability. You must be able to think fast, work outside the box, and have a passion for pushing the boundaries of what AI can achieve. You will join a team that thrives on experimentation, moving at a rapid pace from initial concepts through prototypes to production-ready applications.

Key Responsibilities

Rapidly transform concepts into interactive prototypes using v0.dev, bolt.new, Lovable, and similar AI design tools.
Build full-stack applications from prototype to production, with emphasis on frontend excellence and solid backend foundations.
Ensure all components align with existing design systems (design tokens, color palettes, typography, spacing) and brand guidelines.
Develop production-ready UI components using modern frameworks (React.js, Vue.js, Nuxt.js) with best practices for accessibility, performance, and responsive design.
Design and implement RESTful APIs and backend services using platforms like Supabase to support frontend functionality.
Work with databases (SQL and NoSQL) to manage application data efficiently.
Implement authentication, caching strategies, and optimize application performance across the stack.
Collaborate with UX Designers, AI Builders, and Innovation Leads throughout the development lifecycle.
Leverage Figma and design system tooling to maintain component libraries and streamline design-dev handoff.
Document design decisions and technical implementation in Jira as part of the ticket-driven workflow.

Qualification

2+ years in full-stack development with strong frontend expertise in modern UI frameworks (React.js, Vue.js, Nuxt.js). Bonus points if you have experience working in a startup or rapid prototyping environment.
Desired experience with NodeJS and Express.
Proven hands-on experience with AI design tools such as v0.dev, bolt.new, Lovable, or similar platforms.
Experience with workflow automation platforms such as N8N.
Strong track record of delivering production-grade full-stack applications.
Solid understanding of backend development, including API design (REST, GraphQL), server-side logic, and database management.
Experience with platforms like Supabase for rapid backend development and both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB) databases.
Deep understanding of design systems, design tokens, and component-driven development.
Expert-level proficiency with Figma, including design system management and component libraries.
Experience with CSS frameworks (e.g. TailwindCSS) and modern styling approaches.
Strong collaboration and creative problem-solving skills.
Experience with TypeScript and modern JavaScript/ES6+ features.
Familiarity with cloud platforms (AWS, Azure, GCP) and deployment workflows.
A portfolio showcasing full-stack applications you've built, including work with design systems and AI design tools.

What Appnovation Offers

Challenging and rewarding work with real impact
Growth opportunities for personal and professional development
Exposure to exciting projects and high-profile clients
Supportive work environment with access to company leaders.

What Benefits Appnovation Has to Offer
● EPF
● Wellness Allowance
● ME Days
● Employee Assistance Programme

Thank you for your interest in a career with Appnovation Technologies! Please note that only those selected for an interview will be contacted.

At Appnovation, we recognize that diverse teams are the strongest teams. Diversity, Equity & Inclusion is not only something that we embrace - we celebrate it! We are proud to be an Equal Opportunity Employer and we encourage applicants from all backgrounds, lived experiences and industries to apply. Come join us at Appnovation, and learn more about how we stay true to our company values as we build better lives through better digital.

Accommodations are available upon request throughout the recruitment process.