About the Role

Anthropic is looking for a Community Lead to drive the strategy and execution of our developer and builder community programs across EMEA. This is an early and high-impact role: you’ll be the regional owner for adapting centrally developed playbooks and programs to local markets, executing community activations on the ground, and identifying net-new opportunities that support a B2C2B growth motion across Europe.

You’ll work in close partnership with the central Community team in the US, which leads overall program operations, playbook development, and strategic direction. Your focus will be on market-specific execution, customization, and expansion — collaborating with EMEA sales, marketing, and product leads to develop the market entry and expansion strategy for community programs, and identifying which programs to deploy where and when based on regional priorities. Beyond adapting existing programs, you’ll be expected to identify and champion net-new opportunities — whether that’s a format, partnership, or activation that meets a specific need or gap in a local market that centrally developed playbooks don’t yet address.

The core of this role is scaling a community flywheel — recruiting and supporting local ambassadors, running recurring events, and converting community engagement into measurable business impact. You’ll take what’s been built centrally and make it work across priority EMEA markets, going deeper and moving faster than a remote-first approach allows.

Responsibilities:

• Own the end-to-end strategy and execution of Anthropic's developer and builder community programs in EMEA, including the Claude Community Ambassador Program and local Claude Community Events
• Collaborate with EMEA sales, marketing, and GTM leads to develop the regional community strategy: identifying which programs to deploy in which markets, when to launch, and how to align community activations with market entry and expansion priorities.
• Identify, recruit, and support community ambassadors across priority EMEA cities — providing sponsorship, content, and operational support to enable them to host high-quality local events at scale
• Develop and maintain a regional coverage map: for each priority market, define where ambassadors are needed, where events should run, and how to measure reach and engagement
• Identify and champion net-new community opportunities that address specific needs or gaps in EMEA markets — whether that’s a new event format, a local partnership, or an activation that doesn’t yet exist in the global playbook — and build the case internally to resource and scale them
• Partner closely with EMEA sales teams to create a community-driven pipeline — translating ambassador and event activations into qualified leads and sales opportunities
• Build and track the metrics that matter: event coverage, ambassador retention, community growth, and — critically — the downstream impact on pipeline and conversion
• Represent Anthropic in the EMEA developer and builder community, including speaking at conferences, contributing to online developer and builder communities, and building relationships with key technical influencers and builders in the region
• Collaborate cross-functionally with marketing, product, and communications teams to ensure community activations are aligned with broader brand and go-to-market strategy

You may be a good fit if you:

• 8+ years of experience in developer relations, community management, or a closely related growth or marketing role, with a track record of scaling programs across multiple markets
• Understand how to build and run developer or builder communities — from online engagement to in-person events — and can translate that experience into repeatable, scalable programs
• Have a track record of identifying unmet needs in a market and building new programs or initiatives from scratch to address them — not just executing existing playbooks
• Have strong experience working in or across EMEA markets and understand the nuances of localizing a global strategy for different regions
• Have experience working across time zones with a US-based or globally distributed team, and are comfortable with the communication rhythms and async workflows that requires
• Are comfortable working at the intersection of community and commerce — you understand how community programs can generate business impact, and you can build the attribution frameworks to show it
• Have enough technical depth to engage credibly with developers and builders (e.g., familiarity with APIs, LLMs, or software development workflows), even if you don't write production code day-to-day
• Are a strong communicator who can write clearly, speak at conferences, and build trust with both internal stakeholders and external communities
• Thrive in ambiguous, fast-moving environments and are comfortable being an early hire in a region with significant room to shape the approach
• Speak English fluently and are proficient in at least one other European language (German or French preferred; open to Italian or Spanish)

Strong candidates may also:

• Have experience with developer advocacy, technical content creation, or conference speaking
• Have a background in go-to-market strategy or market expansion at a high-growth technology company
• Speak multiple European languages fluently (German or French preferred; open to Italian or Spanish)
• Have experience building and leading regional teams
• Have worked on ambassador or community leader programs and understand how to recruit, retain, and scale them
• Be familiar with the AI/ML landscape and excited about the opportunity to bring frontier AI capabilities to developers in new markets

About the opportunity

We invite you to contribute into shaping the future of digital banking in the Complaint Management & Prevention Department – a business unit that connects our customers, market regulators and internal stakeholders on the exciting journey of creating compliant and seamless services that our Users love. ​

As a Complaints Market Manager (German Market), you will be based in our Madrid hub and play a key role in coordinating the complaints handling process focused on supporting the management of the relevant markets within the scope of the role, as well as driving the collaboration within the authorities relations and audits compliance spaces. You will combine a deep legal understanding of the financial sector with a strong operational execution and a relentless focus on customer outcomes.

In your next challenge, you will:

• Co-manage the team of the highly motivated team of associates and analysts, who deliver end‑to‑end handling of customer or authority‑escalated complaints for the German and other relevant markets,
• Support the other markets teams’ management, ensuring fair, timely and compliant resolutions.
• Collaborate with the market manager, acting as a primary point of contact for German‑speaking authorities and external dispute resolution bodies, preparing and submitting high‑quality responses and evidence.
• Support the market management in coordination and preparation audit‑ready documentation for complaints processes in your scope, partnering closely with internal audit, Compliance, Legal and Risk teams.
• Lead and drive cross‑functional initiatives to tackle root causes of complaints, improve processes, and reduce operational and regulatory risk across markets.
• Provide subject‑matter expertise on German consumer, banking and payments regulations in the context of complaint handling, and support impact assessments for new products and features.
• Mentor complaints analysts in Madrid, fostering a culture of quality, ownership and continuous improvement in German‑language complaints handling.
• Monitor KPIs and SLAs for your markets, proactively identifying risks, inefficiencies and trends, and translating them into actionable improvements, particularly in terms of capacity-related risks and planning.
• Have a substantial degree of autonomy, taking ownership from issue identification to implementation and follow‑up.

What you’ll need to be successful:

• Fluency in German and English – these are mandatory requirements. Spanish, Italian or French skills are a plus.
• This role requires either an ​university degree in law with a solid understanding of German or other European civil, consumer or banking law, or related, or a strong carrier track in the same field. Practical experience in this field is a plus.
• Several years of relevant experience in complaints handling, legal / regulatory casework, or customer‑facing legal operations in the banking, payments or financial services industry.
• Experience in working with financial regulators, ombudsman schemes or other public authorities is a strong plus.
• Strong analytical mindset combined with excellent investigation and writing skills in German; you can independently carry out accurate legal research and translate complex issues into clear customer‑friendly explanations.
• Demonstrated ability to run and improve operational processes at scale, including identifying root causes, closing control gaps and implementing pragmatic solutions. Hands‑on experience with CRM tools (ideally Salesforce) and process management tools such as Jira and Confluence, or the ability to get up to speed quickly.
• High sense of ownership, resilience and pragmatism; you use your time effectively, prioritize under strict deadlines and keep a cool head when dealing with sensitive cases.
• A collaborative mindset – you enjoy working in a motivated, international team while being comfortable taking autonomous decisions within your remit.
• Please be aware that this role is not remote and will require your in-person presence in the in our office in Madrid on the specific days during the week.

What’s in it for you?

• Accelerate your career growth by joining one of Europe’s most talked‑about digital banking disruptors and a LinkedIn Germany Top Startup Employer.
• N26 is a genuinely exciting place to be, where we can play to our strengths and respect our limitations, while trying to overcome them.
• Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations),
• N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop.
• 26 vacation days per year, with an additional day for each year of service – up to 30 days.
• A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting‑edge technologies.
• A relocation package with visa support for those who need it, and the opportunity to build your career in vibrant Madrid as part of our new European Centre of Excellence.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We’ve eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and transparent savings. Founded in 2013, N26 now serves millions of customers in multiple markets across Europe and beyond. Our talented team works across offices in Berlin, Barcelona, Madrid, Milan, Paris and Vienna. Sounds good? Apply now for this position. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

The Community you will join:

Airbnb’s public policy team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and legal context for our business, helping them to understand the significant social and economic contributions of our platform. Across the EMEA region, we are engaged in well over a hundred local conversations and negotiations with governments big and small. We engage governments at local, regional, national and EU levels directly and also use innovative advocacy and partnership strategies that actively involve our community and our stakeholders in making the case for fair, progressive home sharing rules.

The Iberia Public Policy and Campaign team is responsible for managing our government affairs and public policy strategy and engagement in the region, with a primary focus on Spain and Portugal. We operate proactively and reactively, building policy solutions that ensure our host community can strive. Our work is supplemented and amplified by a range of digital, communications, and host engagement tools. We are now looking for a Senior Public Policy Manager, Iberia to support the team in this work.

The Difference you will make:

The Senior Public Policy Manager, Iberia will support our campaigns across Iberia, with a special focus on Spain. The person in this role needs to be a self starter and will be a key member of the multi-skilled campaign team, defining policy goals and positions, co-shaping and implementing the campaign team’s strategy as well as developing strategic partnerships. You will be working alongside other functional experts who support those goals through content, community engagement and media relations. This role will report to the Campaign Lead for Iberia.

In this role you must be skilled in regulatory work and policy engagement with a wide variety of external stakeholders at national and regional but also at local level - able to work proactively with elected officials, governments as well as administrative bodies to help stakeholders understand the contribution of the collaborative economy to sustainable tourism.

The ideal candidate will be passionate about Airbnb’s mission, and have proven experience in regulatory, and political work in a relevant business or non-governmental organization, or in a political, governmental or regulatory context. Experience in tourism and housing will be a plus. 

Frequent travel within Spain and Portugal will be expected. This role must be located in Madrid, but it can involve working from home. The role is also likely to involve occasional travel in Europe and also to our global headquarters in San Francisco.

A Typical Day:

• Support the Iberia Campaign Lead in developing political strategies and priorities, advise on local needs, plan relevant activities and design policy positions across these geographies;
• Identify partnership and alliance opportunities - new potential partners and partnerships programmes - work with partners to develop MOU’s, work with internal teams to deliver on partner MOU’s and maintain partner/stakeholder relationships;
• Establish new and maintain existing relationships with an extensive network of political contacts across Iberia
• Act as Airbnb’s representative in meetings with government and political stakeholders, in coalitions and collaborations to advance Airbnb’s advocacy initiatives, including crafting and negotiating language for legislation, drafting comments on administrative registrations, and authoring issue briefs and position papers;
• Advise Airbnb’s teams on public policy matters to guide development of products, services and policies and manage the operational implementation of national and local policy proposals and legislative measures, working with colleagues in our legal, comms, marketing, community, EMEA and Global teams;
• Engage in research, writing and other activities to provide analysis and critical thinking on developments affecting Airbnb’s priorities;
• Monitor legislation and regulatory matters and advise the company with respect to policy challenges;
• Work with consultants who provide on-the-ground support, ensuring that they are properly briefed and engaging energetically on behalf of Airbnb in line with the agreed strategy;
• Flag local policy issues that may have  broader regional implications, and work with colleagues elsewhere in Europe and in San Francisco to develop global solutions and approaches as required.
• Cover regulatory obligations in the entire territory. 

Your Expertise:

• At least ten years of direct experience working with complex political or regulatory issues in a relevant business or non-governmental organization, or in a political, governmental or regulatory context. Ideally, this experience has been built in travel, housing or technology;
• Excellent knowledge of the political landscape and legislative processes across Iberia; 
• Legal education and professional experience required;
• Proven ability to build and sustain networks of influence across a broad range of stakeholders;
• A tracked record of partnerships would be an advantage;
• Experience of managing complex projects with multiple stakeholders. 
• Highly organized and able to stay on top of multiple projects simultaneously;
• First-rate personal, political, analytical and organizational skills; 
• Proven ability to establish networks within political stakeholder communities on local, regional and/or national level;
• An eye for detail - with an ability to very quickly get up to speed on complex technical and regulatory issues;
• Excellent communicator with great interpersonal, writing and presentation skills;
• Ability to work independently as well as a team player in a multi-task work environment while producing the highest caliber work product in a timely manner;
• Self-starter with the ability to thrive in a fast moving and sometimes stressful environment;
• Candidates must speak native Spanish and fluent English. Portuguese and Catalan are an advantage. You must submit your application in English.
• Candidates must be based in Madrid or Barcelona, with frequent travel expected in Spain, Portugal, Europe and to our headquarters in San Francisco. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We're always on the lookout for spectacular talent. If you are a Communication professional (Health, Public Affairs, Corporate, Consumer, Digital…) who would like to speak more about Burson and our great team in Madrid, send in your CV here.  

We could tell you about a position that has come up recently that isn't being advertised yet! Otherwise, we can keep you in the loop and you'll be the first to know when something new comes up. 

We're looking for people with a passion for telling stories and moving people. Curiosity is essential at Burson, we love to challenge the status quo and come up with something truly innovative for our clients. 

Competencies & Skills 

• Previous experience in Communication and Public Relations agency. 
• Excellent spoken and written English & Spanish 
• Bachelor’s Degree and/or postgraduate related to communications. 
• Knowledge of digital communication and tools.  
• Strong client focus and flexibility to work in dynamic environments.  
• Creative, problem-solving and results oriented. 

Benefits: 

You will join a leading and award-winning integrated communications consultancy where you will be able to: 

• Learn: participating in our learning & development plan, with actions adapted to your needs, background, seniority, and interests.  
• Grow: with a tailor-made development plan. 
• Build you career: giving you opportunities to take on new challenges and develop your potential. 
• Build your life: in an agency that celebrates difference and believes that a diverse and inclusive workforce enables our agency to thrive and deliver brilliant work. 

More things you might be interested in: 

• Smart Working hybrid mode 
• Diverse benefits and perks related to: 
  • Flexibility 
  • Work-life balance 
  • Personal and professional development 
  • Quality of work  
  • And many other advantages! 

#LI-PS1

We're always on the lookout for spectacular talent. If you are a Communication professional (Health, Public Affairs, Corporate, Consumer, Digital…) who would like to speak more about Burson and our great team in Madrid and/or Barcelona, send in your CV here.  

We could tell you about a position that has come up recently that isn't being advertised yet! Otherwise, we can keep you in the loop and you'll be the first to know when something new comes up. 

We're looking for people with a passion for telling stories and moving people. Curiosity is essential at Burson, we love to challenge the status quo and come up with something truly innovative for our clients. 

Competencies & Skills 

• Previous experience in Communication and Public Relations agency. 
• Excellent spoken and written English & Spanish 
• Bachelor’s Degree and/or postgraduate related to communications. 
• Knowledge of digital communication and tools.  
• Strong client focus and flexibility to work in dynamic environments.  
• Creative, problem-solving and results oriented. 

Benefits: 

You will join a leading and award-winning integrated communications consultancy where you will be able to: 

• Learn: participating in our learning & development plan, with actions adapted to your needs, background, seniority, and interests.  
• Grow: with a tailor-made development plan. 
• Build you career: giving you opportunities to take on new challenges and develop your potential. 
• Build your life: in an agency that celebrates difference and believes that a diverse and inclusive workforce enables our agency to thrive and deliver brilliant work. 

More things you might be interested in: 

• Smart Working hybrid mode 
• Diverse benefits and perks related to: 
  • Flexibility 
  • Work-life balance 
  • Personal and professional development 
  • Quality of work  
  • And many other advantages! 

#LI-PS1