Role OVO-View

Location: London

Team: AskOVO Tech

Salary banding:  £30,000 - £35,000

Experience: Mid Level

Working pattern: Full-Time

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Team player, collaborative, ownership

Top 3 qualities for this role: Communication, organisational, detailed

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO:

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’re hiring world-changers. From Zero Carbon Living Advisors to Product Managers, every role we’re hiring plays their own part in our mission; our role is to find those people and bring them on our Zero Carbon journey. 

This role in a nutshell:

We want to help our people, perform at their best, by giving them the best equipment and support applications we can, while sticking to our Zero Carbon commitments. 

Your key outcomes will be:

• Provide first and second-line line support for all tech-related questions
• Prioritise support questions based on business impact and urgency
• Administering and supporting key business-critical applications enabling our people to do their jobs
• Ensure we achieve our Service Levels 
• Actively seeking opportunities to drive process and/or content improvements
• Work with suppliers to deliver problem resolutions
• Work with all parts of the Enterprise Security & Platforms team to ensure OVO receive “a best in class” level of support
• Support the rollout of any Enterprise products to our People
• Support various audio-visual conference events/meetings
• Continuously sharing knowledge and standard methodologies within the AskOVOTech team to improve teamwork and service delivery as a team
• Being the change agent to coach and upskill our colleagues and People Leaders on self-service, using a full suite of digital enablers
• Maintaining relevant content and policy documents to ensure accuracy and compliance at all times

Within your first 3 months month you’ll:

• Reach a consistent, daily ticket closure target
• Achieve high customer satisfaction scores on ticket closures
• Work with the team on improving your skills and have a development plan implemented
• Build an onsite relationship with stakeholders 

Systems: Google Admin, Google Suite, Microsoft 365, Microsoft Azure, Windows, macOS, Android, iOS, Atlassian Suite, N-Central, Slack

You’ll be a successful Tech Support Expert at OVO if you…

• High proficiency in Tech processes, policies and standard operating procedures
• Experience in Tech Support, service management and helpdesk software knowledge
• Strong written and verbal communication skills and the ability to build working relationships across the OVO Community at different levels. 
• Results-focused approach with the ability to handle opposing priorities and multiple partners
• Excellent problem-solving skills
• Excellent attention to detail and an ability to work towards tight deadlines in a fast-paced environment
• The ability to time manage and prioritise workload effectively
• Excellent configuration, troubleshooting, analytical and diagnostic skills
• Full understanding of local area networking and the setup and configuration of end-user devices, such as desktops, printers and other wireless devices
• Have good knowledge of Google, Microsoft, Contact Centre and CRM applications
• Able to demonstrate knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment

Let’s talk about what’s in it for you

We’ll pay you between £30,000 - £35,000 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Time commitment: Full-time.          

Location: Hybrid is preferred, working 3 days in the London office (Mondays, Wednesdays, Thursdays) and 2 days at home per week. We will consider alternative arrangements on request..

Reporting to: VP of Technology, Avishai Gurt

About Paloma

Paloma’s mission is to make children’s autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We are making this possible by setting a new standard for high-quality autism and ADHD care, building great software & AI tools, and investing in clinicians' learning & development.

Mark and Darshak founded Paloma due to their frustration that families are waiting 4-10 years for NHS children’s autism and ADHD assessments. This crisis in NHS children’s neurodevelopmental services has been highlighted by the Children’s Commissioner for England here: https://www.childrenscommissioner.gov.uk/blog/childrens-commissioner-warns-of-invisible-crisis-as-delays-and-inequalities-laid-bare-among-children-with-neurodevelopmental-conditions/

Since launching, we have:

• Grown a fantastic team of 120 people, of whom over 80 are clinicians supporting families through their assessment journey. 
• To meet the needs of families, we are recruiting over 100 more people over the next 12 months
• Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team
• Achieved financial sustainability

How is Paloma Health different from other Neurodevelopmental providers?

• Our clinical quality: We are clinically led, Care Quality Commission (CQC)- registered, measure our outcomes, and continuously improve our pathway for families and clinicians.
• Our internal product & engineering team, who build fantastic software to:
• Give families a fantastic consumer-like experience of healthcare
• Free our clinicians from documentation to focus on supporting families
• Our strong culture: including transparency, a sense of community, and supporting staff career development
• The experience of our founders, Dr Mark Jenkins & Darshak Shah, who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years!

About the Role

If you love solving puzzles, querying data, automating processes and helping users, this role is for you! You won't just be closing tickets; you will be investigating code, querying databases, and analysing logs to diagnose complex logic errors.

We are looking for an experienced Technical Support & Operations Agent to join our Engineering Team. In partnership with Product and Operations, our Engineering Team develops and maintains the Paloma Portal, our AI-enabled patient pathway and record system, and our in-house SaaS platforms.

As our first Technical Support hire, you will:

• Act as a Level 3 Agent, resolving all technical issues with the Paloma Portal in partnership with the software engineering team
• Support our central functions (e.g. people, talent, operations) to be more efficient by owning and administering our internal SaaS platforms and integrations, covering everything from customer support, knowledge base, HR and applicant tracking systems.

If you demonstrate success in this role, you can progress to our Senior Technical Support Agent, including potentially taking on management of additional hires into the team.

Key Responsibilities

• Deep-Dive Investigation: Triage and investigate escalated technical issues related to our internal platform and patient workflows. This includes Code-Level Analysis, like reading and debugging code (C#, Java, Typescript or any alike) to identify the root cause of bugs before escalating to the core development team.
• Data Forensics: Write SQL queries to verify data integrity, fix stuck clinical pathways, or generate ad-hoc reports for the product team.
• Feedback Loop: Document bugs clearly with reproduction steps and work closely with developers to prioritise fixes.
• Automation: Use scripting languages (type-script/ Python/ bash/Google App-Script) and low-code tools to automate repetitive tasks, processes and integrating tools.
• Tools Management: Work with our central functions to configure and integrate internal software tools across marketing, customer support, and people. This includes AI awareness, specifically how to get the best out of AI tools embedded in these internal software tools and how best to leverage them.

Qualifications and experience

• A minimum of three years of technical support experience working in a company, preferably in a fast-paced environment, e.g. in scaleups
• Able to communicate clearly and efficiently with external users and internal stakeholders (written and verbal) 
• Solid understanding of web application architecture and cloud infrastructure.

Technical skills and experience should include:

• Capable of understanding and analysing code (C#, Java, Typescript, any alike)
• Write SQL queries (Postgres and BigQuery dialects)
• Solid understanding of REST APIs and web services
• Familiar with Claude-Code, including Skills and hooks.

Desired but not essential skills and experience include:

• Bachelor's degree in Computer Science, Engineering, or a related field
• Extensive scripting experience with Bash, Python or Javascript
• Experience with the Google Cloud platform and its monitoring tools
• Familiarity with the Google Workspace Admin console and Google Apps Script
• Experience with any Low-Code platform: n8n.io, Zapier, Make

Why join Paloma?

You will be part of a mission-driven organisation that’s transforming access to autism and ADHD care in England. For all employees, we offer:

• A strong and positive culture that prioritises staff well-being, transparency, and career development. This includes quarterly development conversations and clear career progression pathways.
• Protected time and budget for team connection, learning, and community-building.
• Comprehensive compensation, including:

• Competitive Salary based on experience
• Annual salary reviews, ensuring they are competitive
• 5% employer pension contribution
• Equity compensation through Share Options in Paloma Health 
• Private Medical Insurance
• Employee Assistance Programme
• Home Office Equipment Allowance
• Professional Registration Fees Allowance for clinicians

• A unique annual leave benefits package which includes:
• 37 days of annual leave. This is 28 standard days, plus eight bank holidays, plus your birthday off.
• Option to buy an additional 5 days per year (giving a maximum of 42 days)
• Where required, 2 days per year of special leave, for events that can happen in life, whether personal or family-related
• Additional benefits include:
• A premium performance company laptop
• NHS discounts, including the Blue Light Card (as we are an NHS provider).

Equality & Diversity

Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic.

Accommodations

We’re glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly.

Safer Recruitment & Pre-Employment Checks

Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre-employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business, this will be at either an Enhanced, Standard, or Basic level. We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding. Our recruitment processes are designed to ensure we appoint individuals who align with our values and will help maintain a safe and supportive environment for everyone we work with.

Application process

Please apply via our website. We understand that applying for a new job requires significant effort, and we appreciate your time. We look forward to reviewing your application.

Join us and be part of our journey to revolutionise access to NHS autism and ADHD care!

YOUR ROLE

We’re hiring a part-time Office Administrative Assistant for our London office to work three days a week, Monday, Wednesday and Thursday (9a - 6p). Responsibilities include operations, reception and administrative duties; specifically: 

Office Operations 

• Maintain a presentable office space including tidying kitchen and open areas
• Manage office supply inventory, replenishing items as needed while maintaining cost-effective purchasing practices with the support of US-based Ops team
• Office organization including restocking bathroom/kitchen supplies, snacks/ beverages
• Coordinate vendors for office & equipment maintenance and troubleshoot as needed with the support of the US-based Operations team
• Process and pay office-related bills in a timely manner, keeping accurate records of expenses and any issues are resolved 

 Reception 

• Register and greet visitors, receive and ship mail 
• Internal & external client meetings/event preparation, execution and cleanup  
• Manage the planning, set-up, running and cleanup of onsite events  
• Prepare conference rooms for meetings, ensuring they are equipped with necessary supplies and technology is in good order
• Support internal cultural programming & initiatives (e.g. weekly burgerday lunch) 

 Administrative Support 

• Assist senior executives with expenses and ad hoc travel arrangements, including booking flights, hotels, and local transportation as needed
• Distribute memos and other communications for office-wide distribution
• Provide general administrative assistance with the support of US-based admin team

REQUIREMENTS 

Energy with a commitment to excellence! This role is part of the Crossmedia global Operations team with specific support of the London office and Germany-based executives. The right candidate embodies the following: 

• Warm, outgoing personality with professional, service-oriented attitude
• Hospitality, retail or office-related experience, preferably managing a front desk
• Great listener with excellent verbal and written communication skills
• Detail-oriented with strong organizational skills
• Able to multi-task, prioritize & follow-up  
• Resourceful with a high level of personal dedication & motivation
• Fluent in Microsoft Office for Mac (Outlook, Excel, Word, PPT); SmartSheet familiarity a plus
• Able to lift 25 lbs 

SALARY: £21.000.00 per annum 

Part-time, 24 hours per week.  Permanent Contract. We offer company wide benefits. 

Based in London, W1F OTA

HSPG: A social impact real estate company

Our mission is simple: Building partnerships, creating homes, developing communities.

There is a critical lack of affordable housing across the UK, affecting the most vulnerable people in our community.

We build long-term partnerships with Local Authorities to acquire and manage demand-driven social and affordable housing across various tenures, as per the image below.

Across HSPG’s Living Sector platforms, we are actively acquiring 2,500 high-quality homes from national housebuilders and developers by the end of 2025. These properties are managed by our experienced team, grouped into portfolios, and funded by our institutional investment partners.

HSPG aims to positively impacts our residents’ lives, while providing long-term, sustainable returns for our investment partners. 

Core Behaviours:

Core mission: 

Your core mission is to protect the CEO’s time, energy, and focus so he can operate at maximum impact. You will ensure he is always in flow, being flexible with diary changes to accommodate this. 

You do this by creating calm from chaos, bringing order to complexity, and ensuring the CEO is always working on the right thing at the right moment. 

You anticipate what he needs before he asks, remove friction before it’s felt, and resolve problems before they become visible. You thrive in a rapid-paced, constantly shifting environment where clarity, pace and discretion matter more than anything else. You must create the clarity, it will not always be given to you. 

You act as the CEO’s extension: thinking how he thinks, prioritising how he prioritises, and smoothing everything around him so he can deliver on HSPG’s mission with zero distraction. 

You operate seamlessly across business and personal domains, maintaining absolute discretion, emotional stability and professional maturity at all times. 

You work closely with the EA team, to ensure the CEO is protected, the executive team is aligned, and no detail falls through the cracks. 

Obsess: These points get you out of bed in the morning and keep you up at night! If you’re not obsessed with these, the role isn’t for you. 

• Organisation: you love turning complexity into clarity.  
• Discretion: you treat every detail, conversation, and decision with confidentiality, integrity and respect.  
• Solution-obsessed: Finding solutions, not problems, and solving challenges independently. 
• Understanding the CEO: how he thinks, works and prioritises focuses.  

Excel: You are excellent at these areas: an expert. 

• Adaptability: you quickly adjust easily to shifting priorities in an exceptionally fast-paced environment.  
• Anticipation: you anticipate the CEO’s needs, foresee issues and absorb pressure. 
• Reliable: when you say “I’ve got it” you mean it and we don’t need to check it.  
• Curiosity: you think beyond the task and ask the right questions to understand what the CEO needs.  
• Ease and flow: the CEO should feel that nothing is too small or big an ask of you and you’re happy to support him entirely. 

Specific experience: 

• At least 5 years’ experience as EA to a founder of a founder-led business with at least £10m annual turnover.
• Full driving license, and own car. 

Outcomes & Metrics: the desired result and how we measure it  

In our dedicated Healthcare Practice, we help our healthcare clients bring products, services, and propositions to life, turning complex concepts into simple and compelling messages.

As you’d expect, we’re strong on the science. But we also provide creative flare and strategic know-how, delivering programmes built on unique ideas and insights. We communicate science with passion. It’s a combination that leads to measurable and meaningful outcomes.

What sets our healthcare team apart is their enthusiasm, authenticity, and professional and personal approach. A team that you will enjoy working with.

The Role

Over the past three years, Madano’s Healthcare Practice has grown significantly to become one of the UK’s largest focused healthcare communications offerings. To support our continued growth, we’re looking for an Account Director, to work on our rapidly expanding commercial pharma business.  

Account Directors are integral to leading teams to deliver exceptional work for our clients, across a variety of therapy areas and projects. We are seeking a highly experienced and dynamic Account Director to join our team.

The ideal candidate will have a strong background in commercial/marketing programmes, exceptional leadership skills and a proven track record of managing and growing client accounts. As an Account Director, you will be the day-to-day lead for multiple clients, responsible for leading client relationships, overseeing the strategic direction and execution of plans, and ensuring the successful execution and delivery of high-impact programmes that foster long-term client relationships.

Key Responsibilities:

Client Relationship Management:

• Act as the primary point of contact between Madano and key clients, ensuring clear and effective communication and building strong and trusted relationships.
• Understand client needs and objectives to provide strategic guidance and tailored solutions.
• Lead client meetings, presentations and discussions to effectively shape and guide projects, share insights and provide recommendations
• Develop a deep understanding of each client's business, products, and industry landscape.
• Proactively identify opportunities to enhance client satisfaction and address any concerns.
• Build trust and credibility with clients through consistent delivery of high-quality work.

Strategic Planning and Execution:

• Develop and implement strategic communication plans and strategies that align with client objectives and industry trends and are tailored to client goals.
• Oversee the planning, execution, and delivery of commercial projects.
• Ensure projects are delivered on time, within scope, and within budget.
• Be able to monitor project performance, identify potential risks and implement corrective actions as needed.
• Coordinate with internal teams where needed - including other Madano practices and AVENIR GLOBAL brands - to ensure alignment and understanding of project goals and to provide an integrated approach to project delivery.
• Monitor industry developments and incorporate relevant insights into strategic plans.

Team Leadership and Development:

• Lead and mentor a team of account managers, account executives and medical writers.
• Foster a culture of collaboration, creativity, and accountability within the team.
• Provide regular feedback, guidance and support to team members to achieve their professional goals.

Business Development:

• Identify opportunities for account growth and new business development.
• Contribute to the agency's growth by expanding existing accounts and securing new clients.
• Lead brainstorming sessions to generate innovative ideas and solutions.
• Develop and present compelling proposals and pitches to potential clients.
• Collaborate with the business development team to expand the agency's client base.
• Build and maintain a network of industry contacts and potential clients.
• Participate in industry events and conferences to promote the agency's expertise.

Financial Management:

• Develop and oversee the management of account budgets, ensuring financial targets are met.
• Identify resourcing needs and support with capacity planning and financial forecasting.
• Track and report on account financial performance, including revenue and profitability.
• Negotiate favourable terms and agreements with clients and vendors.
• Ensure accurate and timely invoicing and payment collection.
• Identify cost-saving opportunities without compromising quality.

Quality Assurance:

• Establish and maintain quality standards for all client deliverables.
• Implement processes and checklists to ensure consistency and accuracy in project execution.
• Conduct regular reviews of project work to identify areas for improvement.
• Solicit client feedback to continuously enhance service quality.
• Address any quality issues promptly and implement corrective actions.

Qualifications:

• Bachelor’s degree in life sciences, communications, marketing, or a related field; advanced degree preferred.
• Minimum of 5 years of experience in in a fast-paced communications environment (in-house or agency) focused specifically on commercial programmes, with proven experience in senior account management and client relationship building.
• Strong understanding of working on large-scale commercial programmes bringing to bear experience including brand positioning, launch planning, omnichannel and promotional material development.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication, presentation, and negotiation skills.
• Ability to think strategically and creatively to solve complex problems.
• Strong organizational skills and attention to detail.
• Proficiency in project management tools and software.

What the role can offer you

• The opportunity to work with varied and dynamic clients across the healthcare space
• The chance to work with a well-established, hard-working, and collaborative team
• The ability to work alongside some of the most talented people in the industry, including specialists in our Insights & Analytics, Digital and Creative teams.
• First rate, dedicated training that will enable you to take control of your career, continue to develop as an expert in the field of healthcare communications, and become a trusted advisor to clients
• An opportunity to progress your career in a fast-growing Consultancy

Important Information

Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process.

We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in role.

HSPG is a social impact real estate company.

Our mission is simple: Building partnerships, creating homes, developing communities.

There is a critical shortage of affordable housing across the UK. We partner with Local Authorities and institutional investors to acquire and manage high-quality, demand-driven homes across multiple tenures.

Across our Living Sector platforms, we are on track to acquire 12,000 homes by 2030. These homes are grouped into portfolios, professionally managed by our team, and funded by long-term institutional capital. We deliver this through two specialist operating platforms: Seahorse and PPHA.

Seahorse acquires, develops and manages homes for homeless residents across England through its Homeless Affordable Rent product, meeting urgent housing need with professionally managed, high-quality accommodation.
North Star: creating over 5,000 homes by 2029.
PPHA, the Group’s Registered Provider, partners with local authorities, housebuilders and investors to deliver Section 106 and grant-funded Affordable Rent and Shared Ownership homes, expanding supply and creating lasting social value.
North Star: creating homes for over 8,000 families or individuals by 2030.

Together, these platforms enable HSPG to meet housing need at scale, creating meaningful social impact for customers and residents, while delivering sustainable, long-term returns for our partners.

Core behaviours

In our dedicated Healthcare Practice, we help our healthcare clients bring products, services, and propositions to life, turning complex concepts into simple and compelling messages.

As you’d expect, we’re strong on the science. But we also provide creative flare and strategic know-how, delivering programmes built on unique ideas and insights. We communicate science with passion. It’s a combination that leads to measurable and meaningful outcomes.

What sets our healthcare team apart is their enthusiasm, authenticity, and professional and personal approach. A team that you will enjoy working with.

Role Overview

As a Principal Medical Writer, you will take strategic and scientific ownership of major client accounts, ensuring the delivery of scientifically rigorous, creatively crafted, and strategically aligned medical communications.

You will serve as a senior scientific leader and trusted advisor - shaping programmes, influencing client strategy, driving new business initiatives, and leading and inspiring the scientific services team. This role blends deep scientific expertise, high-level client partnership, leadership, and programme oversight.

Working in close collaboration with editorial, scientific, client services, and creative teams, you will deliver best-in-class medical communications that meaningfully influence healthcare decision-making.

Core Responsibilities

Scientific Strategy & Content Leadership

• Act as lead scientific strategist across 1-2 major accounts, setting scientific direction and ensuring alignment with client goals
• Oversee and contribute to the development of high-quality, scientifically robust, insight-driven content across medical communications disciplines
• Ensure the highest standards of scientific accuracy, data interpretation, narrative coherence, and editorial quality
• Lead complex scientific discussions with clients, external experts, and senior internal stakeholders
• Apply deep understanding of therapy areas, competitive landscapes, and market trends to shape programmes and generate new project ideas
• Ensure rigorous implementation of QC processes and best-practice guidelines (e.g., ICMJE, GPP, study reporting standards)

Understanding the Medical Communications Environment

• Maintain advanced knowledge of the pharmaceutical industry and drug development process, linking these to pre- and post-launch client objectives
• Analyse and synthesise scientific, product, market, competitor, and cross-industry insights to guide strategic decision-making
• Interpret therapy area developments and assess implications for ongoing and future work
• Demonstrate strong understanding of global compliance frameworks (e.g., ABPI, US Sunshine Act) and ensure adherence

Project & Account Leadership

• Oversee editorial resourcing and scientific delivery across key accounts
• Define outcome-focused objectives with clients and embed these within delivery plans
• Monitor progress across multiple workstreams, anticipate risks, and guide teams to ensure high-quality, timely delivery
• Identify opportunities for continuous improvement, innovation, and value-add

Client & External Engagement

• Serve as a trusted scientific advisor to clients, external experts, and senior stakeholders
• Lead high-level scientific conversations and provide authoritative recommendations grounded in data and strategy
• Build and sustain deep client relationships, confidently navigating complex stakeholder dynamics
• Lead scientific elements of client meetings, workshops, and events
• Rapidly establish credibility with new clients across diverse therapy areas

Internal Leadership & Team Development

• Mentor and coach writers to support capability development and delivery excellence
• Line-manage 2-3 writers (as required), supporting growth, setting expectations, and identifying development opportunities
• Proactively identify and resolve team challenges with a solutions-focused mindset
• Develop and deliver training sessions and scientific capability-building initiatives
• Foster a collaborative, inclusive, and high-performing team culture

Financial & Business Leadership

• Contribute to internal and external budget discussions, defining scope, hours, and resourcing needs
• Support forecasting and planning processes to anticipate resource requirements
• Demonstrate strong understanding of account recoverability and model sound financial behaviours
• Identify opportunities for organic account growth and strategic expansion
• Lead development of scientific and strategic components of pitches and proposals, presenting confidently in new business settings

What You’ll Bring

• A degree in a life science or biomedical discipline (MSc or PhD advantageous), with advanced scientific literacy
• Extensive medical writing experience in a medical communications agency environment (typically 6+ years), including leadership of major accounts
• Demonstrated expertise across multiple content disciplines (publications, medical affairs, promotional) and end-to-end programme development
• Strong ability to interpret, synthesise, and communicate complex scientific information with clarity and impact
• Confidence leading high-level client conversations and acting as a trusted scientific partner
• Proven experience mentoring and managing writers, with commitment to developing talent and maintaining team morale
• Strong organisational skills, managing competing priorities across complex accounts
• Proficiency with Microsoft Office, reference management tools (e.g., EndNote), and medical communications platforms (e.g., Veeva, Datavision)

What We Offer

• Leadership opportunities within high-impact, strategically significant accounts
• Clear progression pathway with exposure to senior decision-making, agency leadership discussions, and complex cross-functional programmes
• A collaborative, people-focused culture that values scientific excellence, curiosity, and continuous learning
• Opportunities to shape scientific strategy across multiple therapy areas within the AVENIR GLOBAL network

Important Information

Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process.

We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in role.

Management Consultant – Insurance – London Markets

Location: London (Hybrid) | Practice Area: Insurance, Business Consulting | Type: Permanent

Shape the future of the London Market with Capco.

The Role
We’re seeking experienced London Market Consultants to join our growing Insurance practice. You’ll work across transformational projects with leading Lloyd’s and Companies Market participants, helping to modernise processes, implement digital platforms, and unlock the value of data. From market modernisation initiatives to regulatory compliance and data strategy, you’ll bring insight and delivery excellence to some of the sector’s most complex challenges.

What You’ll Do

• Support client engagements and proposal development for London Market transformation initiatives
• Deliver consulting services including business analysis, project management, and data strategy
• Lead cross-functional Capco-client teams and manage senior stakeholder expectations
• Contribute to thought leadership and market insight activities within the London Market
• Drive collaboration across underwriting, claims, reinsurance, and technology teams

What We’re Looking For

• Experience working with London Market entities such as syndicates, reinsurers, brokers, and MGAs
• Demonstrated success in leading large-scale transformation programmes within insurance
• Strong understanding of both business and IT functions - underwriting, claims, e-trading, policy admin
• Expertise in London Market processes and initiatives (e.g. Future at Lloyd’s, RPA, e-trading)
• Solid understanding of the project lifecycle from strategy to implementation and delivery

Bonus Points For

• Experience in data governance, modelling, or analytics within insurance
• Exposure to agile methodologies and digital change frameworks
• Ability to identify areas for operational improvement and deliver continuous improvement strategies
• Effective collaboration with third-party vendors and external partners
• Prior consulting experience or strong internal transformation experience in FS

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
• Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
• Continuous Learning: Minimum 40 Hours of Training Annually - workshops, certifications, e-learning - your growth, your way. Business Coach assigned from Day One for one-on-one guidance
• Healthcare Access: Convenient online GP services
• Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance

Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

In our dedicated Healthcare Practice, we help our healthcare clients bring products, services, and propositions to life, turning complex concepts into simple and compelling messages.

As you’d expect, we’re strong on the science. But we also provide creative flare and strategic know-how, delivering programmes built on unique ideas and insights. We communicate science with passion. It’s a combination that leads to measurable and meaningful outcomes.

What sets our healthcare team apart is their enthusiasm, authenticity, and professional and personal approach. A team that you will enjoy working with.

Role Overview

As a Senior Medical Writer, you will play a key role in delivering scientifically robust, strategically aligned, high-quality content across a range of medical communications outputs.

Working as a key writer on client accounts or workstreams, you will create content that meets client objectives, timelines, and budgets, while contributing to broader account strategy and team development.

This role combines scientific expertise, project ownership, effective communication, and mentoring responsibilities, with close collaboration across scientific, client services, and creative teams to deliver impactful work and support business growth.

Core Responsibilities

• Serve as a key writer across client accounts and workstreams

• Develop accurate, insightful, and compelling content across a range of medical communications materials

• Ensure all deliverables align with client objectives, timelines, and budgets

• Interpret and communicate complex scientific data with clarity and precision

• Contribute to broader account strategy and team development

• Collaborate cross-functionally to deliver high-quality, strategically aligned outputs

• Lead conversations with clients and/or external experts as a medical communications expert

What You’ll Bring

• A degree in a life science or biomedical discipline (MSc or PhD advantageous)

• At least 3 years’ experience in a medical communications agency environment

• Proven ability to develop accurate, engaging scientific content across diverse formats

• Strong scientific literacy and attention to detail

• Excellent written English and consistency in style and tone

• Competence in Microsoft Office, reference management tools (e.g., EndNote), and client project management systems (e.g., Datavision, Veeva)

What We Offer

• Structured support to move into Associate Principal and Principal roles, including targeted mentoring and exposure to cross-functional strategic work

• A supportive, people-focused culture that values curiosity, creativity, and scientific excellence

• Professional development opportunities within the wider AVENIR GLOBAL network, including training to strengthen scientific, strategic, and leadership skills

Important Information

Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process.

We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in role.

In our dedicated Healthcare Practice, we help our healthcare clients bring products, services, and propositions to life, turning complex concepts into simple and compelling messages.

As you’d expect, we’re strong on the science. But we also provide creative flare and strategic know-how, delivering programmes built on unique ideas and insights. We communicate science with passion. It’s a combination that leads to measurable and meaningful outcomes.

What sets our healthcare team apart is their enthusiasm, authenticity, and professional and personal approach. A team that you will enjoy working with.

Role Overview

As a Senior Medical Writer, you will serve as a key writer across client accounts and workstreams, creating high-quality medical communications content that meets client objectives, timelines, and budgets while contributing to broader account strategy and team development.

You will develop accurate, insightful, and compelling content across publications and other materials, bringing at least 3 years’ experience in a medical communications agency environment.

About the role

You will play a central role in delivering scientifically robust, strategically aligned content across a range of medical communications outputs. Responsibilities include:

• Leading the development of clinical abstracts, posters, and manuscripts
• Ensuring deliverables meet client objectives, timelines, and budgets
• Contributing to account strategy and team development
• Driving quality and scientific excellence across projects

This role combines scientific expertise, project ownership, effective communication, and mentoring responsibilities. You will work closely with scientific, client services, and creative colleagues to deliver impactful work and help drive business growth.

What You’ll Bring

• A degree in a life science or biomedical discipline (MSc or PhD advantageous)
• At least 3 years’ experience in a medical communications agency environment
• Proven ability to develop accurate, insightful, and compelling content across publications and other materials
• Strong scientific literacy and the ability to interpret and communicate complex data with clarity and precision
• Excellent written English, with strong attention to detail and consistency
• Competence in Microsoft Office and reference management tools (e.g., EndNote), and client project management systems (e.g., Datavision, Veeva)
• Experience leading conversations with clients and/or external experts as a medical communications expert

What we offer

• Structured support to move into Associate Principal and Principal roles, including targeted mentoring and coaching and exposure to cross-functional strategic work
• A supportive, people-focused culture that values curiosity, creativity, and scientific excellence
• Professional development opportunities within the wider AVENIR GLOBAL network, including training to strengthen scientific, strategic, and leadership skills

Important Information

Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process.

We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in role.