Company Background

Our client is a leading global data center provider delivering hyperscale and edge infrastructure solutions across the Americas, EMEA, and Asia-Pacific. With 80+ data centers in 20+ countries, they partner with industry leaders such as Google, Oracle, NVIDIA, and Microsoft Azure to power the world’s digital infrastructure. Recognized as a USA TODAY Top Workplace for four consecutive years, the company continues to expand its global footprint and customer ecosystem.

Project Description

We are looking for a Cloud Infrastructure Engineer to help shape and deliver a modern cloud and hybrid IT strategy across Azure, AWS, and GCP. In this role, you will design scalable, secure, and cost-effective infrastructure that supports enterprise applications, hybrid connectivity, and next-generation data and AI/ML workloads.

Technologies

• Azure ecosystem
• Azure DevOps
• GCP / AWS
• Infrastructure as Code: Bicep
• Windows Server
• Microsoft SQL Server

What You'll Do

• Lead the assessment and modernization of enterprise cloud workloads, defining migration roadmaps across retain, re-platform, refactor, and retire scenarios;
• Design governed multi-cloud landing zones across Azure, AWS, and/or GCP, standardizing networking, identity, policy, and account/subscription topology through Terraform and Bicep;
• Establish cloud-agnostic infrastructure practices, reusable IaC modules, and automated provisioning standards to reduce manual operations and subscription sprawl;
• Govern identity and access across cloud platforms, SaaS applications, and CI/CD workloads using Microsoft Entra ID, conditional access, workload identity federation, and service principal controls;
• Architect secure hybrid and cross-cloud connectivity, including ExpressRoute, SD-WAN, traffic segmentation, and low-latency data transfer patterns;
• Implement zero-trust security controls for IT/OT boundaries, including inspected and policy-enforced traffic flows for SCADA, HMI, ICS, and enterprise systems;
• Design resilient, highly available cloud architectures with defined RTO/RPO targets and automated disaster recovery validation;
• Build platform services, CI/CD templates, and self-service infrastructure capabilities that enable internal teams to consume cloud services through documented standards and APIs;
• Implement governance, policy-as-code, and FinOps practices to enforce security, compliance, cost tagging, spend attribution, and cloud cost optimization;
• Support strategic modernization initiatives, including Kubernetes adoption, application containerization, database optimization, and reduction of Windows server licensing costs;

Job Requirements

• 7+ years of experience in cloud infrastructure engineering, with deep hands-on expertise in Microsoft Azure and production experience with at least two major cloud providers, such as Azure, AWS, or GCP;
• Strong experience with cloud networking, IAM, compute, IaaS/PaaS services, and Microsoft Entra ID / Azure AD, including conditional access, workload identity federation, SAML/SCIM, and service principal governance;
• Proven expertise in IaC using Terraform and/or Bicep, including governed landing zones, module registries, and cloud infrastructure migration;
• Hands-on experience designing and operating CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools, including pipeline-as-code, security scanning, and deployment gates;
• Solid understanding of zero-trust architecture, IT/OT boundary security, and industrial control environments such as SCADA, HMI, and ICS;
• Experience designing and validating disaster recovery architectures across regions and cloud providers, including RTO/RPO definition and automated failover testing;
• Familiarity with FinOps practices and tools, including cost tagging, spend attribution, showback/chargeback models, CloudHealth, CloudCor, or native cloud cost tools;
• Experience with policy-as-code frameworks such as Azure Policy, AWS SCPs, GCP Organization Policies, or Open Policy Agent;
• English level: B2 or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Company Background

Our client is the market leader in contact center robotic process automation (RPA). Its patented platform automates manual management processes in contact centers, helping enterprises reduce costs while improving agent engagement and customer experience. The platform powers over 1 billion automated actions annually and has delivered significant measurable ROI across industries such as financial services, telecommunications, insurance, and healthcare.

Project Description

The project focuses on deploying and managing a multi-tenant, namespace-isolated Kubernetes platform in a hosted AWS environment. You will design and implement secure, scalable tenant environments, automate deployments using GitOps, and ensure infrastructure reliability and compliance.

Technologies

• Kubernetes, Helm, Kustomize, GitOps (Argo CD, Flux), OpenTofu
• AWS (RDS, S3, KMS, IAM, Secrets Manager)
• NiFi, MariaDB, Flink, Dremio
• OpenTelemetry, Grafana, Jaeger/Tempo, ELK/Loki
• Service Mesh (Linkerd, Istio), OPA
• Bash, Python, PowerShell

What You'll Do

• Design and implement namespace-isolated tenant environments within shared Kubernetes clusters;
• Develop and maintain Helm charts with tenant-specific configurations;
• Build and manage GitOps-based CI/CD pipelines for per-tenant deployments;
• Integrate tenant workloads with backend systems (RDS/MariaDB, Flink, Dremio, S3);
• Implement compute isolation (node affinity, taints, tolerations);
• Apply security controls (RBAC, NetworkPolicies, OPA, service mesh);
• Ensure observability and monitoring using OpenTelemetry, Grafana, and centralized logging;
• Support secure deployment automation and rollback strategies;
• Collaborate with architecture and security teams on compliance validation;
• Participate in backend readiness efforts and transition from NiFi to microservices;

Job Requirements

• 5+ years of experience in DevOps, cloud infrastructure, or platform engineering;
• Strong hands-on experience with Kubernetes, including multi-tenant architecture and namespace management;
• Proficiency with Helm, Kustomize, and GitOps tools (Argo CD, Flux);
• Hands-on experience with AWS services (RDS, S3, IAM, KMS, Secrets Manager);
• Experience implementing secure CI/CD pipelines;
• Familiarity with backend/data systems (Flink, Dremio, MariaDB);
• Experience with NiFi (process groups, permissions, variable registries);
• Understanding of service mesh technologies and policy enforcement (OPA);
• Scripting experience (Bash, Python, PowerShell);
• Strong analytical and troubleshooting skills;
• Ability to work independently in fast-paced environments;
• Excellent collaboration and communication skills;
• English level: B2 or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

ABOUT THE ROLE

Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform.

You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.

WHAT YOU WILL DO

• Define the architecture for Tide’s agentic platform
• Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability
• Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities
• Set standards for reliability, safety, scalability, and developer experience
• Provide technical leadership across teams and unblock critical decisions
• Implement cost-management and routing logic to optimize LLM spend across different providers
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

WHAT WE ARE LOOKING FOR

• Deep experience building platform or infrastructure systems at scale
• Strong judgement across APIs, distributed systems, data, and cloud-native architecture
• Track record of leading complex cross-team technical problems
• Experience integrating third-party platforms without losing control of core architecture
• Strong understanding of reliability, security, and observability
• Experience with AI platform components is valuable, but not essential
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable 

WHY THIS ROLE MATTERS

This role will help determine whether Tide builds isolated AI pilots or a reusable platform that compounds value across productivity, risk, and connectivity.

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN

• The gross monthly salary for this position ranges from 7400€ to 11560€, depending on your skills, and experience.
• Private Health Insurance
• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Parental Leave days 
• Family-Friendly Leave 
• Personal L&D budget in the amount of 500 EUR per year
• Mental wellbeing platform Plumm
• WFH equipment allowance
• Sabbatical Leave
• Share options
• Team Events

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

We are hiring across multiple locations

India: Hyderabad, Delhi NCR, Bengaluru
Europe: London, Serbia, Sofia, Lithuania, Berlin