Notre Digital Workplace Team recherche un·e Alternant·e Ingénieur Digital Workspace basé·e à Lille ou Paris.

Notre équipe garantit à chaque collaborateur un environnement de travail (Windows, Mac, ChromeOS) fluide, sécurisé et performant. En 2026, notre défi est d'automatiser la gestion de notre parc mondial tout en durcissant la sécurité de nos OS via des politiques de conformité strictes. Tu rejoindras une équipe de passionnés qui cultive le partage de connaissances et une autonomie forte. C’est l’opportunité de travailler sur un parc informatique à l’échelle internationale avec des outils de pointe !

TA FUTURE CONTRIBUTION

AIDE LE·A CANDIDAT·E À SE PROJETER DANS L’ENVIRONNEMENT

Tu seras responsable d’améliorer continuellement l’expérience utilisateur de nos collaborateurs au sein d'une équipe d'experts. En collaboration avec ton tuteur, tu participeras à l'administration de nos plateformes de gestion et à la mise en œuvre de solutions de sécurisation innovantes.

• Modern Management : Administrer le parc via Workspace ONE et Apple Business Manager (ABM).
• Gestion des Identités : Participer à la gestion des accès et des terminaux au sein d'Entra ID et Google Admin.
• Sécurité & Compliance : Contribuer au durcissement (hardening) des OS et à l'automatisation du déploiement des correctifs de sécurité.

STACK TECHNIQUE

• MDM / UEM : Workspace ONE, Apple Business Manager (ABM).
• Identité & Cloud : Entra ID (Azure AD), Google Workspace (Google Admin).
• OS : Windows 11, macOS, ChromeOS.
• Scripting : PowerShell, Bash ou Python pour l'automatisation.

CE QUE TU APPORTES

Ton cursus en école d'ingénieur t'a permis de développer une base technique solide sur l'architecture des systèmes d'exploitation. Tu possèdes un fort intérêt pour l'écosystème Cloud et la gestion moderne des postes de travail. Ton esprit d'analyse, ta curiosité pour les problématiques de sécurité et ton envie de simplifier la vie des utilisateurs sont tes meilleurs atouts pour réussir chez nous.

CE QUE NOUS T’OFFRONS

• Flexibilité : Possibilité de travailler dans l'un des bureaux de Decathlon Digital à Lille ou Paris ;
• Équipement : Matériel fourni en accord avec tes missions et nos engagements sociétaux (Mac ou Windows) ;
• Impact : Une équipe de projet locale au sein d'un réseau mondial (possibilité de carrière internationale) ;
• Croissance : Développement des compétences et accompagnement (certifications techniques, accès aux plateformes de formation) ;
• Package : Rémunération attractive, participation, bonus mensuels/trimestriels et accès aux activités sportives.

FAQ – TOUTES TES QUESTIONS

Comment préparer ma candidature et comment se déroule le processus de recrutement ?

1️⃣ Lis bien l’offre et mets en avant tes expériences et compétences les plus pertinentes.
2️⃣ Personnalise ton CV pour te démarquer.
3️⃣ Après candidature, tu recevras une réponse sous deux semaines. Si tu es sélectionné.e, tu passeras au moins deux entretiens avec ton futur leader et un.e référent.e métier.

Je ne connais pas le secteur du sport, ai-je ma place chez Decathlon ?

Bien sûr ! Nous recherchons avant tout des personnes passionnées et motivées, que ce soit dans leur domaine d’expertise ou par le sport en général.

Être étudiant chez Decathlon, c’est quoi ?

C’est bien plus qu’une simple alternance ou un stage ! C’est façonner ton avenir professionnel en contribuant à des projets concrets qui ont du sens pour toi, tout en étant accompagné et soutenu à chaque étape.

🎯 Notre ambition ? T’offrir une expérience enrichissante pour te préparer à ton futur métier et, pourquoi pas, t’accueillir en CDI à l’issue de ton alternance. D’ailleurs, plus de 50% de nos étudiants rejoignent définitivement l’aventure Decathlon ! 🚀

About Alma

At Alma, we believe that commerce should be balanced and sustainable.

Our mission is to put finance back where it belongs: at the service of merchants and consumers.

We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly.

Today:

• 23,000+ active merchants
• 9 million consumers served
• 4.8/5 on Trustpilot

Our team has grown from 2 to more than 350 people and we continue to expand across Europe.

About the role

As a Customer Care Officer, you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma.

You will support users, resolve complex requests and contribute to improving our operational processes.

This role is based in Lille, with 2 days of remote work per week. You will be scheduled to work 12:00 PM to 8:00 PM, from Wednesday through Sunday.

Your main responsibilities will include:

Customer & merchant support

• Handle complex requests from merchants and consumers via email and phone
• Guide users in the use of Alma’s payment solutions
• Provide clear and helpful responses while ensuring a high level of customer satisfaction

Operations & process management

• Manage debt collection actions and follow up on payment delays
• Ensure smooth onboarding of new merchants and help them implement the Alma solution
• Monitor cases and ensure issues are resolved efficiently

Continuous improvement

• Identify recurring issues and share insights to improve processes and tools
• Contribute to quality reviews and operational improvements
• Support the onboarding and training of new team members as the team grows

About you

You would be a great fit if you:

• Have strong written and verbal communication skills in French and English
• Are customer-oriented, empathetic and solution-driven
• Are organized and rigorous in your work
• Are autonomous and resourceful when solving problems
• Are comfortable working in a fast-growing environment

A first experience in customer support, operations or similar roles is a plus.

Why join Alma

• Offices in Paris (10th arrondissement) and Lille – Euratechnologies
• Health insurance fully covered for you and your family
• Meal vouchers (Swile)
• Sustainable mobility package
• Choice of laptop (Mac or Windows)
• Regular team events and internal talks

Recruitment process

The process includes:

1. Introductory interview with Talent Acquisition
2. Online test
3. Interview with the Team Lead or Operations Manager
4. Team fit discussion with members of the Operation teams

OUR BUSINESS UNIT: FULFILMENT LOGISTIC TRANSPORT & CUSTOM

Our Business Unit’s mission is to guarantee the fluidity and reliability of logistics flows, transport, and customs operations, serving both customer experience and sustainable performance. By joining this BU, you will enter a constantly evolving international environment where technical excellence meets team spirit and a culture of simplicity.

JOIN THE INFRALOG TEAM

The INFRALOG team designs, deploys, and maintains the infrastructure and networks at the heart of our logistics activities. Our role is to ensure the robustness, security, and scalability of the systems that allow us to deliver to customers worldwide. We work hand-in-hand with business teams and suppliers to guarantee availability, performance, and innovation.

The team is organized into three complementary pillars:

• Network / Infra: Handles the design, deployment, and maintenance of network infrastructures (LAN, WAN, Wi-Fi, cybersecurity) and core systems (Workstations, Cloud, Monitoring).
• Devices & RFID: Manages connected equipment and RFID technologies used in our warehouses and stores to ensure traceability and automation efficiency.
• Partners: Drives the relationship and performance of our mechanized and robotic logistics systems. This pillar acts as the bridge between innovation, operations, and external collaboration.

YOUR MISSIONS

As part of the Partners pillar within the INFRALOG team, your playground will be the "nervous system" of our warehouses.

DESIGN & ARCHITECTURE (Build)

• Steering Mechanization Partners: You are the primary technical contact for our strategic partners (Exotec, TGW, Dematic, Falcon) to ensure their solutions are maintained in operational condition (MCO).
• Architectural Design: You define and validate interconnection solutions (LAN/WAN, SD-WAN, MPLS) between the Decathlon network and mechanized partner ecosystems, ensuring they align with our standards (Cisco, Meraki).
• Technical Audit: You qualify architectures proposed by new robotic partners before global deployment.
• Project Leadership: You orchestrate the Infra/Network aspects of site openings, extensions, or retrofits (e.g., WAN3 migration, new robot integration).
• Innovation: You maintain a technology watch to propose evolutions (IoT, Edge Computing) that bring value to our logistics sites.

MAINTENANCE & RESILIENCE (Run)

• High Availability: Your goal is clear: zero critical incidents. You ensure partner solutions remain robust and high-performing daily.
• DRP Steering (Disaster Recovery Plan): You organize and supervise resilience tests (network failover, crash tests) with partners to ensure logistics operations never stop.
• Obsolescence Management: You manage the hardware and software lifecycle (LCM) to eliminate technical debt.
• Crisis Management: In the event of a major incident, you stay cool-headed. You lead the crisis cell with partners and internal teams to restore service as quickly as possible.

SECURITY & COMPLIANCE (Protect)

• Security by Design: You ensure partner solutions are compliant (network segmentation, SSO deployment, identity management on WCS interfaces) to protect our flows against cyber threats.
• Audit & Remediate: You regularly monitor the security levels of partner installations and lead remediation plans when vulnerabilities are detected.

PROXIMITY (Field Focus)

• Field Culture: Because reality happens in the warehouse, regular travel (France and International) is expected to meet local teams, supervise deployments, and maintain a strong bond with our field colleagues.

YOUR TECHNICAL ENVIRONMENT

Network & Infra: LAN, WAN, Wi-Fi, Security, Monitoring.
Supplier Management: Project Management, Contract follow-up, technical committees, external coordination.
Support & Operations: Ticketing and monitoring tools, incident and problem management.
Methodology: Agile project management, Crisis management, DRP/BCP.

WHAT YOU NEED TO SUCCEED

• Significant experience in Network and Infrastructure (knowledge of logistics environments is a major plus).
• A true passion for Security (IT & OT). You instinctively think "data protection" and "access security" in every project.
• English Proficiency: Minimum B2 level required for daily collaboration with international partners and our "United" teams.
• Strong communication skills, autonomy, rigor, and the ability to stay calm under pressure (crisis management).
• A collaborative mindset and a continuous desire to learn.