About the Role:

Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive. This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.

A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.

What You'll Do:

• Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
• Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption
• Monitor customer progress and activities to ensure adoption and timely activation
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience
• Handle a large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service 

What We're Looking For:

• 3+ years prior experience in a customer-facing role (sales or support)
• Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
• Demonstrate a clear understanding of what success looks like for customers and Motive
• Effective listening and problem-solving skills
• Excellent communication (both written and verbal) and presentation skills
• Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
• Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
• Experience with fintech and spend management technology is a plus
• Ability to build and maintain relationships with clients and their key personnel
• Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on it
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills
• Receptive to feedback, willingness to learn and embrace continuous improvement

What you'll do

• Design and build advanced, scalable applications written in Kotlin, Java and Kotlin Multiplatform.
• Work with the product and design teams to understand end-user requirements and use cases and translate them into pragmatic and effective technical solutions.
• Integrate with our backend services to make sure we are delivering a great
  mobile user experience that is super-fast for end users.
• Own end-to-end product modules and features from requirements to going live.
• Design and review code, troubleshoot and act as a consultant to your peers on technical matters.
• Gather requirements by interacting directly with the end-users and advocate delightful user experiences.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Participate in team agile and engineering practices and lead their continuous evolution.

What you’ll need 

• 5+ years of Android application development with extensive use of Kotlin Multi Platform and well-known DI frameworks.
• Experience building well architected applications that follow well established design patterns independently and without supervision. 
• Good understanding of the full mobile development life cycle. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Strong understanding of interactive application development paradigm under Android, memory management, file I/O, network programming, concurrency and multithreading and publishing Android apps in the Play Store.
• Experience working with remote teams in an Agile/Scrum environment to deliver high-quality software against aggressive schedules.
• Excellent communication skills (written and verbal, formal and informal). 
• Reactive programming (Rx, ReactiveCocoa, ReactiveSwift etc.) experience is a big plus.
• Experience in Navigation based applications is a big plus.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Role:

As a Technical Program Analyst, you will report to the Manager of Technology Operations and will be responsible for overseeing the systems and tools powering our Global Solutions Engineering Organization, including Salesforce, Slack, Jira, Scoro and others. We’re looking for an experienced, dynamic, and growth-oriented individual to drive a state-of-the-art agent experience that is rooted in Salesforce and its supporting ecosystem. You're a good fit if you have an interest and aptitude in understanding the business needs deeply and designing thoughtfully for efficiency, the highest quality, and scalability. You think about the customer and user experience first as you think through solutions and help identify ways to drive improvements.

What You'll Do:

• Learn about the business needs and utilize your deep knowledge of technology to design processes and automation to create the most efficient tool configuration possible
• Participate in the evaluation and selection of technology tools used by Internal teams
• Support the members of the management team to accomplish technology goals
• Manage incoming tools/system access and configuration requests
• Triage day-to-day issues that arise for internal and external tools
• Partner with IT and engineering to implement and troubleshoot new processes and workflows

What We're Looking For:

• 5+ years of experience in a Technology operations role or as a Salesforce Business Analyst
• A deep and ever-improving understanding of Salesforce Sales Cloud and the surrounding ecosystem, including 3rd party products
• Strong project management and process improvement skills
• Effectively juggled multiple priorities in a fast-paced, dynamic environment and has a passion for learning new technologies and quickly becoming the resident expert
• Strong communication that partners effectively with different teams to drive results
• Proven experience implementing and improving systems powering Sales Engineering Teams
• Preferred one of the following certifications:
  • Salesforce Administrator
  • Salesforce Business Analyst
  • Sales Cloud Consultant