Monks is looking for an experienced Data Specialist/Digital Analytics Specialist with enterprise-level client facing experience in analytics and implementation of marketing and e-commerce projects. This experience should include helping clients to develop data strategies, complex measurement projects, and experience driving value with expert knowledge and client relationship skills. 

You will be responsible for analytics initiatives, including managing relationships with a number of enterprise clients, building out their analytics framework, overseeing tagging, and ad-hoc reporting needs. 

The ideal candidate has a history of working with Google Analytics, Google Tag Manager, and the Google Marketing Platform to help a variety of businesses, overseeing or directly having a hand in the implementation of their data collection, as well as finding ways to utilize this data to drive value for their clients through reporting and analysis.

This role also offers a huge opportunity for growth within our AUNZ team and APAC data team, the ability to participate in innovation on projects, and the potential to advance the practice of analytics and data from the forefront.

The Role 

Responsibilities will include: 

• Provide subject matter expertise in Google Analytics and Google Tag Manager to your clients via scheduled reports, ad-hoc reports, overseeing the tagging and analytics framework, and a variety of analysis and insight initiatives.
• Develop analytics and data strategies for some of the largest brands in the world with a focus on measurably lifting their business. 
• Share your data and marketing analytics expertise with your clients and the Media.Monks team; acting as a thought leader for your client, and an active participant in the knowledge growth of the Media.Monks team.
• Manage the relationship and projects for enterprise clients
• Assist clients in understanding the importance of online measurement, and provide best practice guidelines for their general data strategy, as well as specific technical implementations.
• Assist the data team in propelling our practice forward with new go to market initiatives and solutions.

What we are looking for:

• We are looking for candidates that can wear two hats comfortably - “business”  and “data” - with at least 2-3 years of client facing experience with Google Analytics. Ideally, this experience is with a digital marketing consulting firm, agency, or advertiser.
• Beyond the experience with Google Analytics, in our eyes the most important qualities are intellectual curiosity, autonomy, and proactivity.

Required Skills & Experience: 

• You have deep knowledge and experience using Google Analytics, Google Tag Manager, and other parts of the Google Marketing Platform. 
• You have a deep knowledge and understanding of the data, adtech, and martech industry.
• You have experience managing strategic projects and/or clients.
• You are a self-directed, resourceful, and a critical thinker with attention-to-detail and problem-solving skills.
• You are someone who loves to collaborate within cross-functional teams.
• You have experience implementing, and utilizing the data from a variety of other digital analytics tools such as Adobe Analytics, Optimize 360, etc. 
• You have experience with BI/Data analysis tools (Data Studio, Tableau, PowerBI, etc.).
• Familiarity with cloud data (GCP / BigQuery, AWS, etc) and how to leverage it is a big plus.

#LI-CX1

Monks is looking for an experienced Data Specialist/Digital Analytics Specialist with enterprise-level client facing experience in analytics and implementation of marketing and e-commerce projects. This experience should include helping clients to develop data strategies, complex measurement projects, and experience driving value with expert knowledge and client relationship skills. 

You will be responsible for analytics initiatives, including managing relationships with a number of enterprise clients, building out their analytics framework, overseeing tagging, and ad-hoc reporting needs. 

The ideal candidate has a history of working with Google Analytics, Google Tag Manager, and the Google Marketing Platform to help a variety of businesses, overseeing or directly having a hand in the implementation of their data collection, as well as finding ways to utilize this data to drive value for their clients through reporting and analysis.

This role also offers a huge opportunity for growth within our AUNZ team and APAC data team, the ability to participate in innovation on projects, and the potential to advance the practice of analytics and data from the forefront.

The Role 

Responsibilities will include: 

• Provide subject matter expertise in Google Analytics and Google Tag Manager to your clients via scheduled reports, ad-hoc reports, overseeing the tagging and analytics framework, and a variety of analysis and insight initiatives.
• Develop analytics and data strategies for some of the largest brands in the world with a focus on measurably lifting their business. 
• Share your data and marketing analytics expertise with your clients and the Media.Monks team; acting as a thought leader for your client, and an active participant in the knowledge growth of the Media.Monks team.
• Manage the relationship and projects for enterprise clients
• Assist clients in understanding the importance of online measurement, and provide best practice guidelines for their general data strategy, as well as specific technical implementations.
• Assist the data team in propelling our practice forward with new go to market initiatives and solutions.

What we are looking for:

• We are looking for candidates that can wear two hats comfortably - “business”  and “data” - with at least 2-3 years of client facing experience with Google Analytics. Ideally, this experience is with a digital marketing consulting firm, agency, or advertiser.
• Beyond the experience with Google Analytics, in our eyes the most important qualities are intellectual curiosity, autonomy, and proactivity.

Required Skills & Experience: 

• You have deep knowledge and experience using Google Analytics, Google Tag Manager, and other parts of the Google Marketing Platform. 
• You have a deep knowledge and understanding of the data, adtech, and martech industry.
• You have experience managing strategic projects and/or clients.
• You are a self-directed, resourceful, and a critical thinker with attention-to-detail and problem-solving skills.
• You are someone who loves to collaborate within cross-functional teams.
• You have experience implementing, and utilizing the data from a variety of other digital analytics tools such as Adobe Analytics, Optimize 360, etc. 
• You have experience with BI/Data analysis tools (Data Studio, Tableau, PowerBI, etc.).
• Familiarity with cloud data (GCP / BigQuery, AWS, etc) and how to leverage it is a big plus.

#LI-CX1

We are seeking a Credit & Collections / Sr Analyst to join the growing .monks Finance team. The ideal candidate is a driven individual who is able to prioritize their workflow to the team’s objectives and take on projects independently. The candidate will be expected to perform daily, weekly and monthly tasks related to:  AR Aging Review, Collections outreach, cash application, credit management, reporting of customer collection activities, process improvement, and documenting procedures.

Responsibilities include, but are not limited to:

• Accurate cash application and ad hoc reconciliation
• Cross functional collaboration with Billing and Account Management teams to raise awareness of disputes, discrepancies, collection efforts, and mitigation of credit risk actions
• Responding to client inquiries in a prompt manner
• Taking a proactive approach to collections in the form of client outreach and client education
• Monitoring AR activity daily for non-payments, delayed payments, and other irregularities
• Identifying and escalating material Collections issues in a timely manner
• Develop and document process and procedure improvements 
• Support the development of our C&C team members
• Support and drive key Credit & Collections responsibilities and initiatives

Qualifications:

• BA/BS in Accounting or Finance related field
• 4+ years of accounting/collections experience preferred
• Comfortable working in a high-paced environment, independently and collaboratively 
• Accounting software (Netsuite) and Google Sheets/ Microsoft Excel experience preferred
• Excellent verbal and written communication skills
• Excel in analytical and problem solving skills
• Strong work ethic and ability to adapt to rapidly-changing environments

#Ll-JA3

Company Overview

Join Monks, a leading marketing and technology consultancy specializing in data, creative and digital media services. We are committed to innovation and driving results through data-driven strategies that help to realise significant growth for our clients and partners.

Role Overview

We are seeking a Growth Marketing Specialist, APAC to spearhead our outbound marketing initiatives aimed at enhancing demand generation and funnelling sales-qualified leads (SQLs) to our sales and client teams across APAC markets. Reporting to the APAC Managing Director, you will play a key role in driving our outbound growth initiatives across our breadth of specialist services pillars - including data, media, technology, and creative workstreams.

Key Responsibilities

• Outbound Marketing Strategy: Create and manage effective outbound marketing campaigns to generate and increase our volume of MQL and SQL. 
• Events Management: Lead the organisation of events, focusing on using in-person activities as a tool to generate brand awareness and lead generation.
• Stakeholder Collaboration: Work closely with senior stakeholders to provide strategic guidance and recommendations for marketing investment.
• Performance Measurement: Develop and implement measurement frameworks to assess marketing effectiveness and prove value to the business.
• Content Planning: Collaborate on the creation of content plans to promote service offerings across social media, events, and technology partnerships.
• Thought Leadership Development: Support subject matter experts in building personal brands through thought leadership initiatives.
• APAC Collaboration: Collaborate with and support all APAC markets to align strategies and share best practices, as well as with global marketing teams.

Qualifications

• Experience: 3+ years of experience in a growth marketing role, preferably within professional services, ad-tech or mar-tech sectors, building or influencing the marketing strategy. Experience managing events and driving leads from events is highly valued.
• Knowledge: Strong understanding of outbound marketing techniques and demand generation strategies, including SEO and SEM experience.
• Technical Experience: Experience with a variety of online marketing tools and techniques such as Google Ads/SEM, SEO, Social Media, Email Marketing, and more
• Skills: Excellent communication and interpersonal skills; ability to manage multiple senior stakeholders.
• Analytical Mindset: Experience in creating measurement frameworks for marketing campaigns.
• Creativity: Innovative thinker with the ability to bring new ideas to improve marketing efforts.

#LI-CX1

We are seeking a Credit & Collections / Jr Analyst to join the growing .monks Finance team. The ideal candidate is a driven individual who is able to prioritise their workflow to the team’s objectives. The candidate will be expected to perform daily, weekly and monthly tasks related to:  AR aging review, collections outreach, cash application, credit management, and reporting of customer collection activities.

Responsibilities include, but are not limited to:

• Accurate cash application and ad hoc reconciliation
• Cross functional collaboration with Billing and Account Management teams to raise awareness of disputes, discrepancies, collection efforts, and mitigation of credit risk actions
• Responding to client inquiries in a prompt manner
• Taking a proactive approach to collections in the form of client outreach and client education
• Monitoring AR activity daily for non-payments, delayed payments, and other irregularities
• Identifying and escalating material Collections issues in a timely manner
• Support and drive key Credit & Collections responsibilities and initiatives

Qualifications:

• BA/BS in Accounting or Finance related field
• 1+ years of billing/collections experience preferred
• Comfortable working in a fast-paced environment 
• Account Software (Netsuite) and Google Sheets/ Microsoft Excel experience preferred
• Excellent verbal and written communication skills
• Excel in analytical and problem solving skills
• Strong work ethic and ability to adapt to rapidly-changing environments

#Ll-JA3

About the Role

Monks is hiring for a Senior Art Director.

We’re looking for someone to take the lead visual craft, creative expression and executional excellence of ideas across campaigns, content and brand experiences. This role is for someone who combines strong conceptual thinking and ideation with exceptional design sensibility and a sharp eye for detail. 

As a Senior Art Director, you will shape powerful visual narratives across multiple channels, from social and digital to film, experiential, print, and integrated brand campaigns. You will work closely with the Executive Creative Director, Copywriters, Designers, Strategists and Account Team to develop ideas that are not only visually compelling, but strategically sharp and culturally relevant. 

You should be someone who can think big idea, execute beautifully, guide junior creatives, and confidently present ideas to both internal teams and clients. 

Responsibilities

• Lead the visual development of creative concepts from ideation through to final execution.
• Create strong, original, and strategically grounded ideas for integrated campaigns, brand platforms, social content, film, digital, and experiential work.
• Partner closely with copywriters, creative directors, strategists, and account teams to build compelling creative solutions.
• Translate briefs into high-quality visual territories, storyboards, layouts, mock-ups, and presentation-ready creative work.
• Ensure a high level of craft, consistency, and attention to detail across all creative outputs.
• Present creative thinking and visual rationale clearly and persuasively to internal stakeholders and clients.
• Guide and mentor junior designers and art directors, helping elevate the overall creative standard of the team.
• Work collaboratively with production, design, motion, editors, photographers, illustrators, and external partners to bring ideas to life.
• Stay current with design trends, cultural movements, technology, and platform behaviors to keep work fresh, relevant, and forward-looking.
• Contribute proactively to the creative culture of the team through references, inspiration, and a passion for great work.
• Manage multiple projects and timelines effectively while maintaining creative quality under pressure.
• Ensure all work aligns with brand guidelines while still pushing for creative distinction and innovation.
• Partner with Executive Creative Director and Creative Directors.

About You

The Essentials:

• At least 7 years of high-level experience as a senior designer or art director, crafting digital ads and assets.
• A slick portfolio showcasing your mastery of Photoshop.
• Strong English communication skills for working with clients and teams across global markets.
• Experience managing the full design process: from conceptualizing ideas to finalizing layouts and adapting designs for various markets and formats.
• Expertise in creating balanced, visually appealing layouts.
• Knowledge of templating and process optimization to streamline production.
• Deep understanding of design fundamentals such as typography, interaction design, flow, and storytelling.
• Ability to present and sell your designs to both clients and internal teams.
• Ideally, you’ve had some experience in client-facing presentations.

Not a must, but a plus:

• Proficiency in Figma.
• Experience with printing and Out-of-Home (OOH/DOOH) design.

#LI-LL1

Monks is looking for a Senior Art Director to take the lead in thinking up digital ads and assets for awesome brands. The position is all about harmonizing speed, style and scale to produce loads of good-looking assets at a steady pace. 

Role & Responsibilities 

• You’ll create style proposals, sketches, mockups and prototypes to kickstart the design for products, features and new campaigns. 
• Working for the world’s most beloved brands, you’ll make sure designs are awesome and in line with expectations. Specifically, you will be working with a large Automotive Brand and a client in the Healthcare sector.  
• You’ll look after the execution of the art direction and help to improve the work by offering new angles, inspiration, best practices and practical solutions. 
• You’ll help translate creative/client briefs into thorough design briefs. 
• Pixel perfectness is important, so you’ll safeguard quality at all times. 
• Working alongside the Creative Director and the team, you’ll make sure our designs and processes are in line with the client’s objectives and expectations. 

Come Create Stuff for the Coolest Brands. 

Please be attentive to the requirements for this role and accompany your portfolio with a custom cover letter detailing why you’re the right designer for the job. 

Requirements (Skill Level)

• (Some) Automotive industry experience would be great
• Deep taste level with an appreciation for luxury, precision, and performance aesthetics.
• (Good or some) understanding of the Australian market, including cultural nuances.
• Proficiency in design tools (Adobe Creative Suite: Photoshop, Illustrator, InDesign; Figma; plus familiarity with basic video editing tools such as Premiere Pro or equivalent).
• Experience crafting social-first content: reels, carousels, short-form videos, static posts; knowledge of platform specs and best practices.
• Ability to translate strategy into concepts quickly and develop visually compelling mock-ups.
• Strong typography, color theory, and layout skills; excellent visual storytelling.
• Comfortable working with PSD and Figma for concepting and layout.
• Ability to search, curate, and manage assets from DAM (from GM) and stock libraries (Getty, Shutterstock, etc)
• Gen AI awareness and ability to apply responsibly to ideation and iteration.
• Proficiency with setting up and preparing Final Artwork for print media and OOH.

Nice-to-Haves

• Experience with motion design or video editing beyond stills to inform concept direction.
• Prior work on automotive brands or luxury brands
• Familiarity with production workflows, asset management, and handoff to production teams.

Conceptual (Creative Ideation)

• Generate fresh, on-brand concepts for social always-on and organic content streams.
• Develop multiple creative directions that align with our Auto Brand’s voice, product narrative, and Australian market sensibilities.
• Translate brand strategy into visual storytelling ideas, layouts, and mood boards.
• Collaborate with copy, strategy, and social teams to ensure concepts meet objectives, audience relevance, and platform nuances.
• Present concepts clearly to stakeholders, incorporating feedback to refine direction.
• Use PSD and Figma to develop and present design concepts and layout iterations.

Execution (Design Mock-ups & Layouts)

• Create design mock-ups and layouts for review (non-final art suitable for iteration).
• Ensure concepts are visually cohesive across multiple formats and platforms. Meta for Organic and Meta, YT, Linked in and rich media for Always on. 
• Apply typography, color, composition, and imagery in alignment with Brand’s guidelines.
• Prepare assets and pre-production specs for production teams or external partners.
• Maintain craft quality and attention to detail while meeting deadlines.
• Nice to have: Apply basic video edits to create motion-friendly mock-ups and social references when needed. (generating GIFs, etc)

Asset Sourcing and AI/Tools

• Proficiency in PSD (Adobe Photoshop) and Figma; comfortable prototyping layouts and visual concepts in both.
• Familiarity with client’s Digital Asset Management (DAM) system and stock image libraries; ability to search, select, and organize assets that fit  Auto Brand and the Australian context.
• Basic video editing skills (e.g., trimming, simple edits, pacing) for creating reference assets.
• Gen AI tool knowledge or experience (e.g., using AI for concept ideation, copy drift, layout generation) and ability to assess output for brand safety and quality.
• Source suitable artwork and assets from the client’s DAM and licensed stock libraries; ensure asset rights and usage align with project requirements.

#LI-LL1

The Opportunity

Monks is a new breed of media consultancy that partners with global brands and agencies seeking transformative marketing results in a time of significant disruption and opportunity. Recognized as a global leader in advanced marketing and advertising technologies, MightyHive provides consulting and services in the areas of media operations and training, data strategy, and analytics. 

The Role

We’re seeking an Accountant to join the Corporate team. This busy, hands-on role will be a key part of the regional Finance team and offers a range of responsibilities including managing the day-to-day financial operations, month end accounting and compliance. This is a full-time position and you’ll enjoy being part of a collaborative, supportive and results driven team that thrives in a dynamic and fast paced environment.  

Responsibilities include(but not limited to):

Accounting and Reporting 

• Maintain the General Ledger Accounts
• Manage Fixed Asset/Prepayment/Expense Accrual schedules
• Manage Balance Sheet reconciliations
• Reconcile COGS accrual and bills on a monthly basis
• Manage month end closing and statutory financial reporting accurately to meet reporting deadlines
• Review and analysis of the Balance Sheet and Profit and Loss accounts
• Preparation and lodgement of payroll tax and BAS/IAS/GST/VAT
• Assist with consolidating quarter/half year/year end accounts and prepare papers for the S4 group
• Assist with financial analysis

Tax and Audit

• Liaise with the external tax advisory for any withholding tax (GST/CIT) implications in the existing and new markets
• Assist with statutory tax lodgement
• Assist with the Global and local statutory audit

Governance 

• Maintain and improve process and internal controls, following up the mitigating action of internal control weaknesses 
• Work with the external bookkeepers/vendors

Other 

• Assist with ad hoc tasks and any other activities directed by Management

What you bring to it

• Bachelors in Finance/Accounting or related fields 
• 3+ years accounting experience, 1+ years post qualification experience with a similar role
• APAC experience preferred
• CPA preferred
• Ability to work under pressure to meet deadlines
• Year-end reporting and audit experience
• Month-end experience involving complex accounting treatments
• Proven experience in consolidation to International Group Company financial reporting
• Experience in AdTech or technology startups preferred
• Excellent verbal and written communication skills
• Excel in analytical and problem solving skills
• Strong work ethic and ability to adapt to rapidly-changing environments
• Ability to multi-task with attention to details and minimal supervision
• Available immediately (preferred)

#LI-LL1

Monks is seeking an experienced client-facing Data Engineer (Marketing & BI) to drive data and analytics delivery across marketing, audience, and e-commerce engagements for both small and large enterprise clients. 

This is a hands-on role that blends business and data responsibilities. Your time will be split approximately 70% on client delivery and 30% internal (capability building, reusable assets, innovation, growth, etc). You’ll be focused on SQL-based data modelling and analytics delivery, and you’ll run client workshops and stakeholder management, while also building out solutions in the broader BI space, executing technical implementations across a range of analytics and cloud data platforms.

The ideal candidate has a history of working with modern data products (e.g. BigQuery, Snowflake, Databricks, Redshift), and a proven track record of experience with the modern data stack based on cloud technologies, including data transformation, orchestration, warehousing and modelling, as well as BI and dashboard design using tools like Looker Studio, Power BI or Tableau.

Why Monks?

In this role, you’ll help clients shape data pathways, translate data into insights and needs-based recommendations, deploy and configure the right tools, and improve data reliability, speed to insight, and KPI consistency. Working in the broader Data capability at Monks, this position offers opportunities for growth within our wider APAC data team with clear channels of progression into more senior roles, the ability to participate in innovation on projects and product development, and the potential to advance the practice of analytics and data from the forefront.

Key Responsibilities

• Lead requirements discovery and translate business questions into data/measurement solutions.
• Design data models (dimensional/star schemas) to support scalable reporting and self-serve analytics.
• Design and model data across various cloud data warehouses (BigQuery/Snowflake/Databricks/Redshift) from marketing, web/app, and e-commerce sources; exact platform varies by client.
• Articulate, design and develop BI dashboards and custom reporting experiences using tools such as Looker Studio, Power BI and Tableau.
• Establish data quality, monitoring, documentation, and governance practices.
• Partner with analytics/measurement teams on tracking approaches (GA4/GTM) to ensure usable downstream data.
• Present insights and recommendations to senior stakeholders; influence roadmaps, estimation and prioritisation.
• Contribute reusable assets (templates, data patterns, dashboard standards) to the wider Monks APAC data capability.
  
  

Requirements

• A minimum of 2+ years experience in data engineering / analytics engineering / BI engineering.
• At least 1 year experience in client-facing delivery, consultancy or agency 
• Expert SQL skills, primarily in an ETL/ELT context; we are BigQuery first, but some Python is also favoured.
• Strong dimensional modeling (star schemas), warehouse design, and metric/KPI definition for analytics use cases.
• Experience with BigQuery and at least one other cloud data platform (Snowflake, Databricks, Redshift, etc).
• Experience building BI dashboards (Looker Studio, Power BI, Tableau).
• Hands-on experience with mainstream analytics platforms and data collection approaches, including Google Marketing Platform tooling (GTM, GA4, etc) preferred
• Experience with transformation and orchestration tools including dbt, Airflow, Dagster or Prefect.
• Familiarity with broader enterprise BI platforms such as Looker (LookML/custom visualisations) or Datorama.
• An understanding of the adtech/martech/data landscape; CRM & CDP familiarity is a strong plus.

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

#LI-CX1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable, and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for a highly organized and proactive Event Specialist to support the planning and execution of marketing events across APAC. This role is ideal for someone with hands-on event experience who thrives in fast-paced environments and is looking to grow into a regional event management role. You will play a key role in delivering high-quality events, supporting both owned and partner events, while working closely with internal teams and external partners.

RESPONSIBILITIES 

1) Event Execution & Logistics

• Support end-to-end planning and execution of events across APAC
• Coordinate vendors, venues, and production partners
• Manage logistics including production, shipping, and on-site setup
• Prepare detailed run-of-show and ensure smooth on-site delivery
• Troubleshoot and problem-solve during live events

2) Event Coordination & Stakeholder Management

• Act as a key point of contact for event organizers and partners
• Coordinate with internal teams 
• Support speaker logistics including scheduling, briefing, and materials
• Ensure alignment across all stakeholders leading up to events

3) Post-Event Reporting & Follow-up

• Consolidate event outcomes including attendance and leads
• Support post-event reporting and internal recaps
• Coordinate with internal teams to ensure proper follow-up on leads
• Assist in repurposing event content for marketing and communications

QUALIFICATIONS 

• 3–5 years of experience in event management, marketing, or agency environments
• Proven experience supporting or executing events (conferences, brand activations, or corporate events)
• Strong organizational and project management skills
• Ability to manage multiple projects and deadlines simultaneously
• Strong communication skills in English (written and spoken)
• Comfortable working in a fast-paced, collaborative environment

PREFERRED EXPERIENCE

• Experience in an agency or experiential marketing environment
• Exposure to regional (APAC) events
• Basic understanding of marketing, branding, or content production
• Experience working with cross-functional teams (PR, social, content)
• Familiarity with tools such as HubSpot, Salesforce, and Adobe Photoshop is a plus

WHAT SUCCESS LOOKS LIKE

• Events are delivered smoothly, on time, and within budget
• Strong coordination across internal and external stakeholders
• Clear and structured post-event reporting and follow-up
• Increasing ownership and independence over time

WHAT WE OFFER

• Opportunity to work on regional and global events
• Exposure to high-profile industry events and partnerships
• A fast-paced, collaborative environment with growth opportunities

#LI-LL1

Monks is a global creative production company that partners with clients across industries and markets to craft amazing work for leading businesses and brands. Its integrated production capabilities span the entire creative spectrum, covering anything you could possibly want from a production partner, and probably more. From creative campaigns and content to bespoke development and design, Monks works above the line and below the fold at the intersection of creativity and technology. Operating across teams, time zones, and technologies with an incredible in-house team of more than 5000!

The Role
The Financial Controlling team at Monks is responsible for financial controlling of the APAC entities and of the monthly consolidation of several practices and their divisional results. The team operates in an international environment, collaborates closely, and interacts with various departments, including local finance teams, S4 group team, FP&A, MDs, tax, legal, HR, etc. The Finance Manager will have financial controlling responsibilities for various entities in APAC. Additionally, as part of the monthly consolidation the manager will work with local finance teams across the world, including US, LATAM, APAC, and EMEA. The role focuses on financial reporting, alignment, process improvements, and integration due to the company's acquisitions. This role will report into the APAC Financial Controller based in Singapore. 

Key responsibilities include:

• Supporting and mentoring the local APAC accounting team employees to ensure timely and quality financial reporting for entities that fall under direct responsibility.
• Analyzing and reviewing monthly reporting packages for entities within the different company groups and liaising with local finance teams.
• Leading the monthly consolidation process and intercompany reconciliations, reporting to the S4 group team
• Acting as the main contact for financial reporting tool and drive improvement of current working practices
• Liaising with various stakeholders, including local finance teams, S4 group team, FP&A, MDs, tax, legal, HR, etc.
• Ensuring compliance with accounting and reporting standards, including preparing accounting position papers (IFRS).
• Overseeing the group audit process.
• Assisting with monthly board reporting to the management board.
• Playing a role in implementing new finance systems and driving process improvement and transformation projects 
• Contributing to process documentation and improvement, as well as building a future-proof finance and reporting structure.

Requirements

• Bachelor or Master’s degree in Finance, Economics, Accountancy or equivalent
• 6+ years of experience, preferably in a high growth, international company
• Experience within a transformation environment
• Experience using Netsuite is preferred but not required 
• Excellent communication skills, both with financial and non-financial professionals
• Ability to work in a dynamic environment and handle stressful situations with a positive attitude
• Strong analytical skills
• Proficiency in IFRS.
• Fluency in spoken and written English.

#LI-CX1

Job Summary

We are seeking a Finance Systems Analyst to support the administration and optimisation of NetSuite ERP and other finance technology systems. This role is ideal for a highly organised individual who can manage ticketing, user support, and system administration while ensuring smooth issue resolution. The role will involve coordinating between users, system administrators, technical teams, and external consultants to track and resolve system-related requests efficiently.

The role will be APAC focused however you may support global enquiries if they fall into the local time zone. 

Key Responsibilities

• Act as the first point of contact for finance system queries, ensuring efficient issue resolution.
• Manage and track tickets through the ticketing system, ensuring timely follow-ups and escalations.
• Provide day-to-day system administration for NetSuite ERP and other finance technology platforms.
• Handle basic troubleshooting (e.g., login issues, data entry errors) and escalate complex cases as needed.
• Work closely with finance teams, Tech teams, and external consultants to coordinate issue resolution.
• Ensure that tickets are logged, tracked, and resolved in an organised manner.
• Assist with finance process improvements, identifying opportunities to streamline system workflows.
• Support system upgrades, testing new releases, and documenting system changes.
• Assist users in creating and maintaining saved searches, dashboards, and reports in NetSuite.
• Support finance teams by ensuring data accuracy and reporting consistency across systems.
• Help document best practices and training materials for finance system users.

Key Skills & Qualifications

• Bachelor’s degree preferred in Finance, Accounting, Information Systems, or a related field (or equivalent experience).
• Strong organisational skills with the ability to manage multiple requests and priorities.
• Detail-oriented with a structured approach to issue tracking and resolution.
• Strong communication skills to work effectively with users, system managers, IT teams, and external consultants.
• Proficiency in Excel; familiarity with NetSuite ERP or other finance technology systems is a plus.
• Comfortable working with ticketing systems and troubleshooting basic system issues.
• A proactive problem solver with a willingness to learn and grow in financial systems administration.
• Hands-on experience with NetSuite ERP and finance technology systems.
• Exposure to finance systems administration, reporting, and process improvements.

#LI-CX1

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Get to Know our Team:

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.

The Opportunity:

The Capacity Planner role (CP) operates as a specialist role within CEG’s WFM team. Providing support, through forecasting and operational capacity performance analysis, to the CEG front line operations. The CP is a ‘subject matter expert’ in WFM, in this way the role holders support CEG balance the demands to customer SLA targets and business objectives.

The goal of this role is to forecast the contact center contact demand, executing and recommending appropriate resource and demand interventions, to enable SLAs to be realized in line with strategic business guidance, and providing support to Associate Capacity Planners and Capacity Planners.

The CP plays an important role across the broader WFM team and CEG operations, to enable a continuous improvement culture. In doing this, it is common that the CP will be involved in collecting and providing feedback on common challenges, supporting change initiatives, and providing input and feedback to enable a smoother and more consistent delivery of SLAs.

Activities Performed on the job: 

• Medium and short-term forecasting  
  • Create medium term forecast (4-12 weeks) based on latest HC model FC, considering latest demand and AHT trends  
  • Calculate daily and hourly HC requirement (per channel) to be used by Schedule Planners in roster planning  
  • Create short-term forecast (0-4 weeks) to see possible short falls on staffing based on actual scheduled HC 
• Shrinkage planning  
  • Manage planned shrinkage (external and internal) based on team’s capacity  
  • Communicating any increase or decrease in planned shrinkages to stakeholders e.g., Ops teams, LnD, etc. '
• Levers planning  
  • Planning overflow of supply (FL support, Chameleon) based on over or under supply of HC vs requirement  
  • Planning of demand suppression in the form of demand levers  
• Stakeholder Engagement:   
  • Collaborate with key stakeholders (e.g., CST Service Delivery Managers, LnD, wider WFM team) outside bi-weekly meetings regarding medium and short-term forecasting, shrinkage planning, possible agent behavior issue based on data.  
  • Present in bi-weekly meetings discussing the review and learnings in the past 2 weeks and preview of what to expect in the next 8 weeks, including recommendations on how to eliminate/minimize possible pain points in delivering business requirements.  
  • Participate with added value in meetings and engagements with key stakeholders (e.g., CEG tech Team, Regional Managers and wider WFM team).  
• Other non-core tasks:   
  • Support new team members and interns.  
  • Process improvement  
  • Other activities as defined by WFM Manager.  
  • Prepare related WFM report 

Nice to have 

• Experience in capacity planning within/outside contact center environment 

Competencies Required:

Expectations - Behaviors and Values:

Qualifications, Experience and Training Required:

Location: The role is to be based out of Kuala Lumpur Only. No visa & relocation will be provided.

Get to Know our Team:

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.

The Opportunity:

The Capacity Planner role (CP) operates as a specialist role within CEG’s WFM team. Providing support, through forecasting and operational capacity performance analysis, to the CEG front line operations. The CP is a ‘subject matter expert’ in WFM, in this way the role holders support CEG balance the demands to customer SLA targets and business objectives.

The goal of this role is to forecast the contact center contact demand, executing and recommending appropriate resource and demand interventions, to enable SLAs to be realized in line with strategic business guidance, and providing support to Associate Capacity Planners and Capacity Planners.

The CP plays an important role across the broader WFM team and CEG operations, to enable a continuous improvement culture. In doing this, it is common that the CP will be involved in collecting and providing feedback on common challenges, supporting change initiatives, and providing input and feedback to enable a smoother and more consistent delivery of SLAs.

Activities Performed on the job: 

• Medium and short-term forecasting  
  • Create medium term forecast (4-12 weeks) based on latest HC model FC, considering latest demand and AHT trends  
  • Calculate daily and hourly HC requirement (per channel) to be used by Schedule Planners in roster planning  
  • Create short-term forecast (0-4 weeks) to see possible short falls on staffing based on actual scheduled HC 
• Shrinkage planning  
  • Manage planned shrinkage (external and internal) based on team’s capacity  
  • Communicating any increase or decrease in planned shrinkages to stakeholders e.g., Ops teams, LnD, etc. '
• Levers planning  
  • Planning overflow of supply (FL support, Chameleon) based on over or under supply of HC vs requirement  
  • Planning of demand suppression in the form of demand levers  
• Stakeholder Engagement:   
  • Collaborate with key stakeholders (e.g., CST Service Delivery Managers, LnD, wider WFM team) outside bi-weekly meetings regarding medium and short-term forecasting, shrinkage planning, possible agent behavior issue based on data.  
  • Present in bi-weekly meetings discussing the review and learnings in the past 2 weeks and preview of what to expect in the next 8 weeks, including recommendations on how to eliminate/minimize possible pain points in delivering business requirements.  
  • Participate with added value in meetings and engagements with key stakeholders (e.g., CEG tech Team, Regional Managers and wider WFM team).  
• Other non-core tasks:   
  • Support new team members and interns.  
  • Process improvement  
  • Other activities as defined by WFM Manager.  
  • Prepare related WFM report 

Nice to have 

• Experience in capacity planning within/outside contact center environment 

Competencies Required:

Expectations - Behaviors and Values:

Qualifications, Experience and Training Required:

Location: The role is to be based out of Bangkok or Kuala Lumpur Only. Visa & relocation will be provided.