About the Role
Selkirk Sport is expanding our Asia operations and looking for a bilingual Engineering Manager to lead manufacturing execution, quality oversight, and new product introductions across our partner factories in Vietnam and China. We are open to a strong engineer ready to step into management or a senior engineering manager with deep experience. What matters most is the ability to take technically complex projects from concept to full production with precision, ownership, and strong cross-cultural communication.
This role is the engineering and manufacturing backbone of our Asia operation. You will drive production readiness, solve technical issues on-site, collaborate closely with U.S. R&D teams, and ensure our products meet Selkirk’s uncompromising quality standards.

Key Responsibilities:

Project Execution

• Lead the full lifecycle of engineering and manufacturing projects, from initial Tech Pack handoff to pilot builds, validation, and mass production.
• Work closely with factory engineering teams to interpret specifications, resolve open questions, and ensure accurate execution.
• Manage day-to-day coordination with U.S. engineering, product, and supply chain teams to keep timelines and deliverables on track.

Manufacturing & On-Site Problem Solving

• Spend time at factories during critical builds to monitor processes, troubleshoot production issues, and implement corrective actions.
• Diagnose root causes for defects or process deviations and collaborate with factory engineers to drive improvements.
• Ensure tooling, jigs, materials, and process controls align with Selkirk standards.

Quality Leadership

• Oversee the work of on-site QC inspectors in Vietnam and China, providing direction, training, and standards.
• Review QC reports, verify factory adherence to specifications, and conduct periodic audits.
• Implement US Team policy and refine quality procedures to ensure product consistency and reduce operational risk.

Cross-Border Communication

• Communicate clearly in Mandarin with Taiwanese and Chinese factory leadership, owners, and technical staff.
• Summarize factory updates, risks, and results concisely in English for the U.S. team.
• Serve as the cultural and technical bridge ensuring alignment across continents.

Team Building (Current and Future)

• Provide leadership to existing Asia-based QC personnel.
• Over time, help expand and structure the Asia engineering and quality team as operations grow.
• Cultivate a culture of accountability, ownership, and continuous improvement.

Continuous Improvement

• Identify opportunities to enhance manufacturing processes, efficiency, and product reliability.
• Share insights with U.S. R&D to influence design-for-manufacturing and future product development.
• Recommend factory capability upgrades or process innovations as Selkirk expands into new materials or technologies.

What We're Looking For:
Required:

• An entrepreneurial or intrapreneurial mindset, with strong ownership instincts Mandarin and English fluency
• Strong engineering background (mechanical, manufacturing, industrial, or related field)
• Proven ability to execute engineering/manufacturing projects end-to-end
• Hands-on problem-solving skills and a willingness to be physically present on the factory floor
• Ability to travel frequently across Asia
• Excellent communication skills and comfort operating across cultures and time zones

Preferred

• Experience in composites, sporting goods, consumer hardware, or similar manufacturing environments
• Experience leading engineering or manufacturing teams (for manager-level candidates)
• Familiarity with NPI processes, quality systems, PLM tools, and manufacturing documentation
• Prior experience working with Chinese/Taiwanese-owned factories

Key Responsibilities

• Execute migration of repositories and CI/CD pipelines from Azure DevOps and Bitbucket to GitHub and GitHub Actions.
• Build migration waves and prioritize workloads based on criticality, complexity, and business impact.
• Create reusable workflow templates and standardized CI/CD patterns for broad engineering adoption.
• Implement deployment promotion controls across DEV, SIT, UAT, and Production.
• Integrate SonarQube, Veracode, and Prisma scans into build and release workflows.
• Integrate and enforce ServiceNow production release gating, approvals, and audit traceability.
• Integrate and enforce JIRA SDLC release gating, approvals, and audit traceability.
• Troubleshoot migration and pipeline issues, optimize reliability, and support cutover/hypercare activities.
• Produce documentation, runbooks, and handover materials, support enablement of internal teams.
• Report progress, risks, and dependencies to engineering and management stakeholders.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent relevant experience.
• Minimum 5 years in DevOps, Platform Engineering, or CI/CD engineering, with at least 2 years in enterprise migration/transformation programs.
• Proven hands-on delivery of large CI/CD migration initiatives, preferably with 200+ pipelines (500+ strongly preferred).
• Strong experience with GitHub repositories, branching/governance, and GitHub Actions workflow design and implementation.
• Strong Azure enterprise environment experience, including private networking, secure connectivity, and environment segregation.
• Demonstrated experience integrating SonarQube, Veracode, and Prisma into CI/CD pipelines.
• Experience integrating CI/CD release controls with ServiceNow and JIRA (or equivalent ITSM platform).
• Practical experience managing controlled release promotion across DEV, SIT, UAT, and Production.
• Experience in regulated sectors such as insurance or financial services, with compliance and audit awareness.
• Strong documentation and stakeholder communication skills in cross-functional enterprise settings.
• Relevant certifications in Azure, GitHub, DevOps, or cloud security are an advantage.

Key Competencies

• Technical Leadership: Able to drive migration outcomes hands-on and guide engineering teams.
• Delivery Focus: Executes effectively under tight timelines while maintaining quality and control.
• Automation and Standardization: Builds repeatable, scalable pipeline patterns that reduce manual effort.
• Risk and Control Mindset: Identifies and mitigates security, compliance, and release risks proactively.
• Security by Design: Embeds quality and security controls as mandatory gates in software delivery.
• Problem Solving: Diagnoses and resolves complex CI/CD and integration issues quickly.
• Communication and Influence: Communicates clearly with technical and non-technical stakeholders.
• Collaboration: Works effectively across engineering, security, infrastructure, and release teams.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Technical Services Engineer, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.

Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live.

What You'll Do:

• Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
• Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance.
• Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support.
• Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
• Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
• Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders.
• Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
• Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization.

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
• Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
• Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
• Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach.
• A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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