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Director, AI & Chatbot

OKX · Kuala Lumpur, Malaysia

Business Operations Support Kuala Lumpur, Malaysia Posted Apr 24, 2026

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Team

The Bot Intelligence is a core function within Global Business Services (GBS), responsible for building scalable, high-performance operational systems that power OKX’s global customer experience. They sit at the intersection of Customer Operations, AI & Data Systems (LLMs, NLP, GenAI platforms), Product & Engineering, and Knowledge & Content Systems.

This function is evolving from traditional chatbot operations into a data- and AI-driven intelligence layer, enabling automation, scalability, and consistent customer experience across 40+ markets.

About The Opportunity

As Director, AI & Bot Intelligence, you will own and scale OKX's conversational AI and bot intelligence capability globally.

You will lead the transformation of the function from performance management and annotation into a strategic, AI-driven capability that materially improves automation, efficiency, and customer experience at scale.

You will operate as a technical leader, a strategic partner to AI, Product, and Engineering teams, and a builder of high-performing, AI-native teams.

What You’ll Be Doing

Own end-to-end performance of OKX's global chatbot ecosystem, driving improvements in resolution rate, containment/deflection, fallback reduction, and response quality; define and implement global performance standards, and lead the shift from post-deployment stabilization to continuous optimization at scale.
Serve as the most technically credible AI voice within GBS — applying deep expertise in NLP, intent classification, entity recognition, RAG, prompt engineering, and model evaluation to diagnose issues across model behavior, annotation quality, content gaps, and flow design, and to partner with AI teams on model performance, training data strategy, and new capability evaluation.
Evolve the bot function into a data-driven intelligence system, including annotation and training data pipelines, intent architecture and taxonomy, knowledge and retrieval optimization, performance feedback loops, and integration with backend systems and knowledge management platforms.
Drive measurable gains in automation coverage, cost-to-serve, and operational efficiency; establish performance frameworks that connect bot metrics to business outcomes and surface clear drivers of improvement.
Act as primary GBS representative for bot intelligence across AI/Data Science, Product & Engineering, and Knowledge Management, translating operational insights into technical requirements and model behavior into actionable improvements, and influencing roadmap decisions through data-driven, technically grounded input.
Lead and develop Bot Operations Specialists and Bot Annotators, building capabilities in AI/LLM literacy, annotation quality, and performance analytics, while driving a culture of technical curiosity, data-driven decision making, and high accountability.

What We Look For In You

8+ years of experience spanning conversational AI/NLP/LLM systems and operations in fintech, crypto, trading, or high-scale digital platforms, with 4+ years in senior leadership roles managing technical or AI-adjacent teams.
Strong hands-on expertise in NLP and LLM systems, prompt engineering, RAG, training data and annotation frameworks, and model evaluation and performance diagnostics, plus working knowledge of backend systems (APIs, integrations, data flows).
Proven track record of improving bot or AI-driven customer experience at scale, delivering measurable gains in automation and efficiency, and building high-performing teams.
Strong cross-functional collaboration skills and the ability to influence technical and product stakeholders in global, fast-paced environments.
Strong analytical and problem-solving skills, with excellent English communication skills at both technical and executive levels.

Nice to Haves

Experience in crypto, fintech, or trading platforms, particularly in high-growth, high-complexity environments.
Hands-on experience establishing annotation standards (intent taxonomy, entity labeling, outcome classification) and partnering with Knowledge teams to optimize content for LLM retrieval.
Experience piloting emerging LLM and conversational AI capabilities in production operational contexts.
Fluency in Mandarin is preferred to better support internal stakeholders and partners across APAC markets.

Perks & Benefits

Competitive remuneration package (Base salary, Yearly bonus & incentive)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

#LI-Onsite #LI-JC3

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

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Analytics Intern

WPP Media · Kuala Lumpur, Malaysia

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Client Teams Kuala Lumpur Posted Apr 23, 2026

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

Analytics Intern (Bachelors) — Analytics Delivery Team (Malaysia Data Hub) 

Company: WPP Media 

Team: Analytics Delivery Team — Malaysia Data Hub 

Location: Malaysia (Hybrid/Onsite as per business need) 

Internship Type: Internship (Full-time preferred) 

Duration: Minimum 5–6 months 

About the Role 

WPP Media’s Analytics Delivery Team (Malaysia Data Hub) is looking for a Masters-level Analytics Intern to support reporting, dashboarding, and insight generation for business and media stakeholders. This is a hands-on role where you will build and improve Power BI dashboards, write SQL queries for data extraction/validation, and automate workflows using Python. 

Key Responsibilities 

Build and enhance Power BI dashboards (DAX measures, data modeling, visuals, drill-throughs, performance optimization)

Write and optimize SQL queries to extract, validate, and transform data from multiple sources

Support analytics delivery by converting business needs into clear KPIs, reporting views, and insights

Use Python to automate data preparation, reporting workflows, and analysis tasks

Assist with data quality checks, reconciliation, and anomaly detection

Maintain documentation for dashboards, KPI logic, data definitions, and solution workflows

Collaborate with analysts, data engineers, and stakeholders in an agile delivery environment

Required Skills (Must-have) 

Strong Power BI experience (Power Query, DAX, data modeling, best-practice visual design)

Strong SQL skills (joins, aggregations, window functions, troubleshooting data issues)

Strong Python skills for data analysis/automation (Pandas, NumPy, scripting)

Good understanding of analytics concepts: KPIs, trends, segmentation, reporting logic

Strong attention to detail and ability to explain insights clearly to stakeholders

Good to Have (Nice-to-have / Optional) 

Experience with Google Cloud Platform (GCP)

Exposure to BigQuery (querying large datasets, optimization)

Familiarity with data pipelines / ELT tools (e.g., dbt, Airflow, etc.)

Exposure to AI/ML concepts (forecasting, classification, LLM-based analytics workflows)

Knowledge of digital/media metrics is a plus (campaign performance, audience analytics)

Qualifications 

Currently pursuing a Bachelors in Analytics / Data Science / Statistics / Computer Science / Engineering / Business Analytics (or similar)

Strong analytical mindset with problem-solving ability

Ability to manage tasks independently, meet deadlines, and work collaboratively

What You’ll Gain 

Real-world experience delivering analytics solutions in a global media organization

Mentorship from experienced analytics professionals

Opportunity to contribute to production dashboards and measurable business outcomes

Exposure to modern cloud analytics stack (depending on project requirements)

#L1-Promoted

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