• Diagnose and resolve technical issues methodically, providing regular status updates to end-users.
• Deliver end-user support across hardware, software, and networking, considering constraints and business impact.
• Act as a liaison between internal clients and other IT teams to escalate and resolve complex issues.
• Communicate technical concepts clearly to non-technical users, both verbally and in writing.
• Maintain accurate records in IT systems, including hardware inventory, patch management, ticketing, and documentation.
• Contribute to global initiatives for standardization and automation of account setup, laptop deployment, and patching/policy compliance.
• Support and maintain audio/visual equipment in office spaces and meeting rooms.
• Demonstrate flexibility to work extended hours when necessary to meet critical deadlines.
• Undertake additional duties as required within the scope of the role.

• Mentors junior team members by sharing expertise and guiding them through departmental processes.
• Identifies opportunities for process improvement and proactively suggests solutions.
• Works effectively with minimal supervision, prioritizing tasks based on business needs.
• Quickly learns new technologies and adapts to changing environments.
• Communicates complex technical issues in a clear, user-friendly manner.

• Experience: 2–3 years in a technical help desk or IT support environment.
• Technical Knowledge: 
• Strong proficiency in Windows OS and Microsoft Office 365.
• Basic administration of Microsoft 365 and Active Directory.
• Understanding networking fundamentals (VPN, DNS, DHCP).
• Familiarity with MacOS and Ubuntu Linux preferred.
• Experience with ticketing systems, documentation platforms, and RMM tools is a plus.
• Soft Skills: 
• Naturally curious and eager to learn new technologies.
• Collaborative team player who values shared problem-solving.
• Self-directed with strong organizational skills and ability to meet deadlines.
• Committed to continuous personal and professional growth.

We Hope You’ll Like Our:

• Culture that supports true collaboration.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices to foster collaboration and fun.

#LI-DB

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

We are looking for a Cloud Engineer who will supports the build and operation of cloud and enterprise infrastructure. You will be an active member and third level support for the Axi Infrastructure team. You will play a pivotal role to ensure stability and uptime, whilst directly contributing to the overall architecture and design of the Axi environment. When designing solutions, you ensure that systems are designed and optimized for High Availability, Disaster Recovery and cost optimisation.

Your EDGE Assignment/You Will

• Build and operate cloud infrastructure in Azure (primary), aligned to Well-Architected Frameworks
• Automate the provisioning, scaling, and management of infrastructure to ensure reliability and efficiency using CI/CD
• Support and administer enterprise identity and access systems
• Demonstrate a solid understanding of networking concepts, including VNets, DNS, VPNs, SSL, and firewalls
• Support and manage SaaS platforms
• Assist with cloud cost reporting and optimisation
• Collaborate effectively with cross-functional teams
• Identify root causes, fix and document problems, and implement preventive measures

Are you the one?

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 20 annual leave days per year.
• Health Insurance

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Technical Interview (1 hour)
• Cultural Fit (30 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Job Description 

Experienced professional with 3 to 8 years in ETL (SAS DI, IBM Datastage), database management, and scripting knowledge on Unix/Linux and Windows platform

1. To provide technical knowledge of Extract/Transform/Load (ETL) solutions for Credit Risk System and Basel project. 

2. To have excellent written and verbal communication skills and be able to lead meetings with technical peers regarding the solution designs. 

3. The ability to communicate with the Business Analysts, Data Modelers and Solution Architects when it comes to converting the ETL design into specific development activities 

4. The ability to do ETL development and to supervise and guide ETL development activities of other developers. 

5. To assist in the ongoing development of technical best practices for data movement, data quality, data cleansing and other ETL-related activities. 

6. To understand and implements best practices, performance tuning and optimization for applications. 

7. To assist in the debugging of application production issues and propose solutions.

8. To work closely with Project Manager to develop and update the task plan for ETL work and to keep the manager aware of any critical task issues and dependencies on other teams. 

9. To assist the Bank in transferring knowledge, skill and expertise in administering and implementing the project. 

Key Skills / Knowledge and Behaviors (if applicable)
•    IBM Datastage, SAS (ETL)
•    SQL scripts
•    Shell/Unix scripts
•    Batch windows scripting
•    Data analysis
•    Solution Architecture
•    Problem solving
•    Strong communication skills
•    Good documentation
•    Able to work independently and as a team player

About the Role

We are looking for a Java Support Engineer to support, maintain, and enhance enterprise applications. This role focuses on troubleshooting, performance tuning, and ensuring system stability in a production environment.

Key Responsibilities

• Develop, maintain, and support applications using Java.

• Deploy, configure, and manage applications on WildFly / JBoss.

• Perform troubleshooting, debugging, and performance tuning in Linux environments.

• Write and maintain automation scripts using Shell.

• Monitor application health and resolve production issues in a timely manner.

• Work closely with development teams to identify and fix application defects.

• Support deployment activities and ensure smooth releases.

• Maintain documentation for support processes and known issues.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.

• 3–6 years of experience in Java application support or development.

• Strong hands-on experience with Java.

• Experience with application servers like WildFly or JBoss.

• Solid experience working in Linux environments.

• Experience in scripting using Shell (Bash, etc.).

• Strong troubleshooting and problem-solving skills.

• Good communication and ability to work in a support environment.

• Diploma or Bachelor's Degree in Computer Science, Information Technology or related discipline.
• At least 2-6 years of IT Support Operations in large commercial, service-based or Vendor organization or financial institution.
• Technical/ Functional Skills
• Incident, Problem and Change Management Practices
• Root Cause Analysis Practices
• ITIL Framework
• Software Development Life Cycle (SDLC) Framework and Practices
• IT Monitoring Tools and Automation Processes
• Diverse IT Operating Environment i.e. Mainframe, Windows, Unix and Linux
• Windows Scripting and Administration 

About the Role

We are seeking an experienced Oracle PL/SQL Developer to design, develop, and maintain database solutions that support critical business applications. The ideal candidate will have strong expertise in database programming, performance tuning, and data processing.

Key Responsibilities

• Develop, maintain, and optimize database code using PL/SQL.

• Design and manage database objects in Oracle Database.

• Write complex stored procedures, functions, triggers, and packages.

• Perform query optimization and performance tuning.

• Work closely with application developers and business stakeholders to understand data requirements.

• Support data migration, integration, and ETL processes.

• Troubleshoot and resolve database-related issues.

• Ensure data integrity, security, and compliance.

• Maintain proper technical documentation.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.

• 3–8 years of experience in Oracle PL/SQL development.

• Strong hands-on experience with PL/SQL and Oracle Database.

• Experience in writing complex queries and performance tuning.

• Familiarity with data modeling and database design concepts.

• Knowledge of ETL processes and tools is an advantage.

• Strong analytical and problem-solving skills.

Nice to Have

• Experience in banking, insurance, or financial systems.

• Exposure to reporting tools or BI platforms.

• Knowledge of Unix/Linux scripting.

• Experience with Agile methodologies.

We are seeking a SecOps (Security Operations) Engineer to support daily security operations, including monitoring security systems, responding to incidents, maintaining security tools, and ensuring compliance with security policies. The role involves working closely with IT, network, and application teams to maintain a secure enterprise environment.

Key Responsibilities

Security Monitoring & Incident Response

• Monitor security alerts and logs from SIEM, EDR, and other security platforms.

• Investigate and respond to security incidents based on defined procedures and playbooks.

• Perform root cause analysis and document findings for continuous improvement.

Security Tools & Infrastructure Maintenance

• Maintain and optimize security tools including IPS, endpoint protection, DLP, CASB, PAM, and NAC.

• Ensure logging and alerting systems are functioning correctly and tuned for accuracy.

• Assist in onboarding new systems into the security monitoring environment.

Policy Compliance & Reporting

• Ensure compliance with internal security policies and regulatory requirements.

• Generate security reports covering incident trends, operational metrics, and security posture.

• Support internal and external audits by providing required documentation.

Collaboration & Support

• Work closely with IT, network, and application teams to ensure secure operations.

• Provide security guidance during system upgrades, deployments, and BAU activities.

• Participate in security awareness and training initiatives.

Continuous Improvement

• Recommend improvements to security tools, processes, and controls.

• Stay updated on emerging threats, vulnerabilities, and cybersecurity best practices.

Requirements

Education

• Bachelor’s degree in Computer Science, Information Security, IT, or related field.

Experience

• 3–5 years of experience in IT security operations or cybersecurity roles.

• Hands-on experience with SIEM tools (Microsoft Sentinel, Splunk, QRadar).

• Experience with EDR platforms, firewalls, and intrusion prevention systems (IPS).

• Exposure to DLP, CASB, and vulnerability management tools.

• Experience in enterprise or hybrid IT environments preferred.

• Familiarity with security frameworks such as ISO 27001, NIST, or regulatory standards (e.g., Bank Negara Malaysia RMiT, PDPA).

Technical Skills

• Strong knowledge of network security, identity & access management, and endpoint protection.

• Experience in log analysis, incident response, and threat detection.

• Knowledge of Windows and Linux security hardening.

• Familiarity with cloud security (Azure, Microsoft 365 Defender).

• Basic scripting knowledge (PowerShell or Python) is an advantage.

Certifications (Preferred)

• CompTIA Security+

• Certified Ethical Hacker (CEH)

• Microsoft Certified: Security Operations Analyst Associate

• GIAC Security Essentials (GSEC)

We are looking for a Site Reliability Engineer (SRE) to support and manage our Infrastructure-as-a-Service (IaaS) platform built on the VMware Cloud Foundation (VCF) stack. The role involves maintaining, automating, and optimizing the VCF environment, ensuring high availability, scalability, and operational efficiency

Day-to-Day Responsibilities

• Manage, operate, and optimize VMware Cloud Foundation (VCF) environments.
• Configure and maintain vCenter, ESXi clusters, and vRealize Suite components (vROps, vRA, vRLI, vRNI).
• Develop and maintain automation scripts and playbooks using Ansible and PowerCLI to streamline operations and deployments.
• Monitor system health, capacity, performance, and proactively troubleshoot infrastructure issues.
• Collaborate with Cloud, DevOps, Security, and Infrastructure teams to ensure platform reliability and compliance.
• Implement and maintain configuration management, system upgrades, and patching processes.
• Support Windows and Linux virtual machine environments, including lifecycle management and troubleshooting

Must-Have Skills & Experience

• The ideal candidate will have a strong foundation in IT infrastructure and virtualization, with proven hands-on experience managing enterprise-grade VMware environments.
• Overall IT Experience: 5–7 years of professional experience in IT infrastructure, systems, or virtualization.
• VMware Cloud Foundation (VCF): 2–3 years of experience managing and operating VCF environments, including SDDC Manager, vCenter, NSX, and vSAN integration.
• vCenter & ESXi: 3–5 years of experience in the installation, configuration, and management of vSphere environments, including HA, DRS, resource allocation, and troubleshooting.
• vRealize Suite (vROps, vRA, vRLI, vRNI): 2+ years of experience deploying, monitoring, and automating infrastructure using vRealize tools.
• Automation – Ansible: 2–3 years of experience building and maintaining automation playbooks for provisioning and configuration of infrastructure.
• Automation – PowerCLI / PowerShell: 2+ years of experience developing scripts for VMware automation and task orchestration.
• Operating Systems (Windows & Linux): 2+ years of experience performing administration, configuration, and troubleshooting of virtual machines.
• Monitoring & Troubleshooting: 3+ years of experience identifying, analyzing, and resolving issues in virtualized environments, ensuring high availability and performance.

We are looking for a System Analyst (L3) with strong experience in ETL and data integration to support project delivery in a banking environment. The role involves end-to-end involvement across SDLC, including requirement gathering, analysis, and implementation.

Experience:
6–9 years

Key Requirements:

• Strong experience in ETL/Data Integration (Informatica PowerCenter 10.x or higher)
• Hands-on experience with Oracle 19c (SQL*Plus, PL/SQL) and/or MariaDB
• Experience in Unix environments (Linux/AIX) with shell scripting
• Good understanding of SDLC (requirements, impact analysis, ETL mapping, build, testing, deployment)
• Familiarity with Change Management tools, Control-M, and Visio
• AML (Anti-Money Laundering) functional knowledge is an added advantage

Key Responsibilities:

• Gather and analyze business and system requirements
• Perform impact analysis and design ETL mappings
• Develop and support data integration solutions
• Support SIT, UAT, and production environments
• Collaborate with stakeholders and technical teams for project delivery
• Ensure adherence to SDLC processes and best practices

About the Role

We are seeking a skilled AWS Engineer to design, implement, and manage scalable, secure, and highly available cloud infrastructure. The ideal candidate will have strong hands-on experience with AWS services and cloud-native solutions.

Key Responsibilities

• Design, deploy, and manage cloud infrastructure on Amazon Web Services.

• Build and maintain scalable environments using services such as EC2, S3, RDS, Lambda, and VPC.

• Implement Infrastructure as Code (IaC) using tools like Terraform or CloudFormation.

• Monitor system performance and ensure high availability and reliability.

• Manage security best practices including IAM roles, policies, and network security.

• Support CI/CD pipeline integration and automation.

• Troubleshoot and resolve cloud-related issues.

• Collaborate with DevOps, development, and security teams.

• Maintain documentation for cloud architecture and processes.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.

• 3–8 years of experience in cloud engineering or AWS environments.

• Strong hands-on experience with Amazon Web Services core services (EC2, S3, RDS, VPC, IAM).

• Experience with Infrastructure as Code (Terraform or CloudFormation).

• Familiarity with Linux/Windows server administration.

• Knowledge of networking concepts (DNS, VPN, load balancing).

• Experience with monitoring tools (CloudWatch, Prometheus, Grafana).

• Strong troubleshooting and problem-solving skills.

Nice to Have

• AWS certifications (Solutions Architect, DevOps Engineer, etc.).

• Experience with containerization (Docker, Kubernetes).

• Exposure to CI/CD tools (Jenkins, GitHub Actions, GitLab CI).

• Experience with multi-cloud environments (Azure, GCP).

• Knowledge of security and compliance best practices.

#LI-CS1