Monks is seeking an experienced client-facing Data Engineer (Marketing & BI) to drive data and analytics delivery across marketing, audience, and e-commerce engagements for both small and large enterprise clients. 

This is a hands-on role that blends business and data responsibilities. Your time will be split approximately 70% on client delivery and 30% internal (capability building, reusable assets, innovation, growth, etc). You’ll be focused on SQL-based data modelling and analytics delivery, and you’ll run client workshops and stakeholder management, while also building out solutions in the broader BI space, executing technical implementations across a range of analytics and cloud data platforms.

The ideal candidate has a history of working with modern data products (e.g. BigQuery, Snowflake, Databricks, Redshift), and a proven track record of experience with the modern data stack based on cloud technologies, including data transformation, orchestration, warehousing and modelling, as well as BI and dashboard design using tools like Looker Studio, Power BI or Tableau.

Why Monks?

In this role, you’ll help clients shape data pathways, translate data into insights and needs-based recommendations, deploy and configure the right tools, and improve data reliability, speed to insight, and KPI consistency. Working in the broader Data capability at Monks, this position offers opportunities for growth within our wider APAC data team with clear channels of progression into more senior roles, the ability to participate in innovation on projects and product development, and the potential to advance the practice of analytics and data from the forefront.

Key Responsibilities

• Lead requirements discovery and translate business questions into data/measurement solutions.
• Design data models (dimensional/star schemas) to support scalable reporting and self-serve analytics.
• Design and model data across various cloud data warehouses (BigQuery/Snowflake/Databricks/Redshift) from marketing, web/app, and e-commerce sources; exact platform varies by client.
• Articulate, design and develop BI dashboards and custom reporting experiences using tools such as Looker Studio, Power BI and Tableau.
• Establish data quality, monitoring, documentation, and governance practices.
• Partner with analytics/measurement teams on tracking approaches (GA4/GTM) to ensure usable downstream data.
• Present insights and recommendations to senior stakeholders; influence roadmaps, estimation and prioritisation.
• Contribute reusable assets (templates, data patterns, dashboard standards) to the wider Monks APAC data capability.
  
  

Requirements

• A minimum of 2+ years experience in data engineering / analytics engineering / BI engineering.
• At least 1 year experience in client-facing delivery, consultancy or agency 
• Expert SQL skills, primarily in an ETL/ELT context; we are BigQuery first, but some Python is also favoured.
• Strong dimensional modeling (star schemas), warehouse design, and metric/KPI definition for analytics use cases.
• Experience with BigQuery and at least one other cloud data platform (Snowflake, Databricks, Redshift, etc).
• Experience building BI dashboards (Looker Studio, Power BI, Tableau).
• Hands-on experience with mainstream analytics platforms and data collection approaches, including Google Marketing Platform tooling (GTM, GA4, etc) preferred
• Experience with transformation and orchestration tools including dbt, Airflow, Dagster or Prefect.
• Familiarity with broader enterprise BI platforms such as Looker (LookML/custom visualisations) or Datorama.
• An understanding of the adtech/martech/data landscape; CRM & CDP familiarity is a strong plus.

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

#LI-CX1

As a Senior Solutions Engineer (Channel), you will expand SentinelOne’s technical sales presence across ASEAN, Hong Kong, and Taiwan by leading technical enablement, knowledge transfer, and evangelism within the partner community. You will support the full partner sales cycle—including demos, PoCs, and competitive intelligence—while training partners to effectively sell and launch SentinelOne-based solutions. By collaborating with partners, field sales, and internal SE teams, you will align with partner business models to identify and capture high-value opportunities through our cybersecurity platform.

What will you do? 

• Primary responsibilities can be broken into three main facets within the partner community.
• Relationship management
• Technical enablement
• Tech Marketing/sales activities
• Visit local/regional partner offices with regular cadence
• Attend and coordinate offsite social events with partners
• Attend internal sales and sales engineering calls
• Facilitate meetings with SentinelOne field sales and sales engineers and partner resources
• Support sales cycle of SentinelOne products to new partner prospects through demos, POCs, etc.
• Introduce partner sales and technologists to technology
• Deliver roadmap and product updates
• Train for demos and proof-of-concepts (POC)
• Provide regular market updates including competitive intelligence
• Set up regular best practices and how to sessions
• Enable partners to develop, launch and support S1 based Solutions

What Skills and Knowledge Will You Bring?

• Minimum 4 years pre-sales working expertise on one of the following technical topics: Cloud computing (private, public, hybrid) , Endpoint Protection / EDR, OT-IoT, Cloud SIEM solutions, Security Operations, IR, Mobile Security.
• Strong client facing skills (incl. C-level) and a successful track record of engagement management
• Having excellent technical Presentation Skills
• Fluency in English is a requirement for this role and a Second language in Thai, Chinese, and/or Bahasa is an advantage.

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with strong technical acumen are key in this role. As a Customer Success Specialist, you’ll operate in a pooled Success model to provide scaled coverage for customers without a Named Customer Success Engineer (CSE). You will respond to usage, churn, and expansion triggers from the customer health dashboard to drive adoption, outcomes, and growth for Veeam Data Cloud (VDC) and related offerings across the Veeam portfolio, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

What You’ll Do

• Monitor data risk and vulnerabilities using telemetry and recurring touchpoints; conduct platform health checks and report trends, applying the Veeam Data Resilience Maturity Model (DRMM) to track improvements.
• Plan and facilitate success sessions and QBRs; review business outcomes and align them to product adoption; highlight ROI achieved and potential gains with additional modules or seats.
• Manage churn risk by building proactive protection plans; advocate for customers; recommend alternative products or configurations for at-risk accounts; launch CSAT surveys; coordinate customer case studies.
• Identify and articulate expansion opportunities; review consumption trends; schedule expansion checkpoints with or without Account Executive (AE) coordination; convert signals into qualified opportunities.
• Connect adoption recommendations across VDC and adjacent offerings (Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, Kasten by Veeam) to maximize resilience, visibility, and orchestrated recovery outcomes.
• Capture feedback from exit interviews for churned customers (cloud reliability, latency, user experience); synthesize learnings to improve scaled journeys and program playbooks.
• Collaborate with Sales, Marketing, and CSEs to execute scaled campaigns and journeys that increase utilization, adoption, and customer health; ensure updates are reflected in Gainsight and reporting.
• Operate within a pooled coverage model focused on Velocity and Commercial–Inside segments for customers without a Named CSE.

What You’ll Bring

• 2–5 years in Customer Success operations or Program Management, ideally within data protection or cyber-resilience solutions.
• Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; MBA preferred with prior experience at a technical company.
• Proficiency with digital CS platforms (e.g., Gainsight), marketing automation tools (e.g., Marketo), and scaled journey execution; familiarity with CRM (e.g., Salesforce) and BI/reporting is a plus.
• Working knowledge of Veeam offerings: Veeam Data Cloud and at least one of Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, or Kasten by Veeam.
• Strong analytical skills to interpret telemetry, health scores, and consumption data; ability to translate insights into clear success plans and actions.
• Experience facilitating QBRs, building ROI narratives, and creating customer-facing artifacts (e.g., case studies, best practices).
• Effective communication and stakeholder management skills; comfortable collaborating across Sales, Marketing, and Customer Success functions.

What You’ll Get 

• 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
• Dental insurance for employees and dependents
• Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
• Annual flexible spending allowance for health and wellbeing expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-LW3

About the Role

The Systems Engineer works closely with the Sales Team in breaking down technical barriers to sales.

Responsibilities include the ability to present Veeam messaging to varying numbers and levels of decision makers, including but not limited to CXO, chief architects and IT management. You will be responsible for the creation of content and delivery of demonstrations to support this Veeam messaging (in conjunction with Channel Partners). The role also may contain an important element of channel training to enable partners to be able to (independently) position and resell to their customers. The successful candidate will be a self-motivated, technically competent Veeam presales sales engineer with a track record of partnering with other groups within the sales and support organisation to close sales. The role will require strengths and a background in defining architectural strategies to guide customers toward the adoption of Veeam technologies.

The Systems Engineer is a primarily customer focused technical role that is responsible for working closely with the field sales and channel department to help inform, enthuse and apprise partners, resellers and end users of our product offerings. This field-based role is as much about being evangelical for Veeam as being a great technical resource.

The Systems Engineer acts in a consultative fashion and should be looked to as the expert in all of the products by sales, channel and other systems engineers. An influencer at all levels internally and externally with a highly autonomous approach and self-driven attitude.

What You’ll Do

• Perform live customer meeting presentations and demonstrations
• Implement and manage POC’s to technical closure
• Lead generation activities such as events, webinars, user groups etc.
• Understand and negotiating with customer/partner for the technical requirements
• Virtualisation community engagement is strongly encouraged
• Perform online demonstrations
• Working closely with the sales department to secure new partners and customers
• Working closely with the development department to provide customer feedback
• Providing pre-sales support as they evaluate Veeam software

What You’ll Bring

• Bachelor’s degree (or a combination of education and experience will be considered)
• Five or more years of solution sales experience
• Data Protection experience strongly desired
• Demonstrated experience with virtualisation technologies
• Experience working with monitoring tools such as System Center is a bonus
• Experience in data life cycle management with IT audit requirements
• Strong presentation skills
• Excellent verbal and written communication skills; must be able to present to groups
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter and be able to learn new technologies quickly
• Ability to adapt to changes in roles and responsibilities
• Ability to travel within the region as required

What You’ll Get  

• 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
• Dental insurance for employees and dependents
• Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
• Annual flexible spending allowance for health and wellbeing expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-LW3

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. You will partner with Customer Success Engineers (CSEs) and Account Executives (AEs) to drive customer outcomes across security-related products and use cases within the Veeam Data Platform (VDP). You’ll lead readiness checks, data modeling, and risk conversations with CISO/CIO stakeholders, while monitoring telemetry and maturity against the Veeam Data Resilience Maturity Model (DRMM) to optimize posture and identify expansion opportunities.  

What You’ll Do

• Engage customers on security-related products, architectures, and risk topics across the Veeam Data Platform (VDP).
• Run readiness checks and lead data modeling to validate solution design and accelerate decisions.
• Monitor attack surfaces and vulnerabilities (including DRMM scoring), track telemetry or recurring inspection signals, report trends, and capture potential health checks.
• Validate designs to de-risk adoption and accelerate time to value.
• Identify and articulate expansion opportunities; review consumption trends and schedule checkpoint reviews (with or without AE coordination).
• Engage CISO/CIO stakeholders for risk, status, and opportunity discussions; synthesize inputs from account health and CSE-led QBRs.
• Support AEs on security- and AI-driven expansion motions; influence roadmap priorities with CSE counterparts.
• Operate as a pooled resource covering Enterprise and Commercial-Named accounts (generally $100K+ ARR), typically at a 1 Security Success Engineer to 6–8 CSE coverage ratio.
• Note: Not the primary owner for Onboarding motions nor directly responsible for Renewals

What You’ll Bring

• 5+ years of experience in engineering architecture for cybersecurity-related products (e.g., Security Engineer/Architect, Cloud Solution Architect, MLOps/ML Engineer).
• Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; advanced degree is a plus.
• Relevant certifications (e.g., CompTIA Security+, CISSP, or equivalent).
• Expertise in data security and governance, including DSPM/DLP; familiarity with AI/ML architectures.
• Demonstrated ability to engage CISO/CIO stakeholders on risk, resilience, and modernization roadmaps.
• Hands-on experience with solution design, POCs, telemetry monitoring, and maturity modeling (DRMM familiarity is a plus).
• Strong communication, stakeholder management, and cross-functional collaboration skills.
• VMCE certification (can be completed after joining)

What You’ll Get 

• 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
• Dental insurance for employees and dependents
• Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
• Annual flexible spending allowance for health and wellbeing expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-LW3

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.

What You’ll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

What You’ll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You’ll Get 

• 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
• Dental insurance for employees and dependents
• Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
• Annual flexible spending allowance for health and wellbeing expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-LW3

About the Role

We are seeking a skilled AWS Engineer to design, implement, and manage scalable, secure, and highly available cloud infrastructure. The ideal candidate will have strong hands-on experience with AWS services and cloud-native solutions.

Key Responsibilities

• Design, deploy, and manage cloud infrastructure on Amazon Web Services.

• Build and maintain scalable environments using services such as EC2, S3, RDS, Lambda, and VPC.

• Implement Infrastructure as Code (IaC) using tools like Terraform or CloudFormation.

• Monitor system performance and ensure high availability and reliability.

• Manage security best practices including IAM roles, policies, and network security.

• Support CI/CD pipeline integration and automation.

• Troubleshoot and resolve cloud-related issues.

• Collaborate with DevOps, development, and security teams.

• Maintain documentation for cloud architecture and processes.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.

• 3–8 years of experience in cloud engineering or AWS environments.

• Strong hands-on experience with Amazon Web Services core services (EC2, S3, RDS, VPC, IAM).

• Experience with Infrastructure as Code (Terraform or CloudFormation).

• Familiarity with Linux/Windows server administration.

• Knowledge of networking concepts (DNS, VPN, load balancing).

• Experience with monitoring tools (CloudWatch, Prometheus, Grafana).

• Strong troubleshooting and problem-solving skills.

Nice to Have

• AWS certifications (Solutions Architect, DevOps Engineer, etc.).

• Experience with containerization (Docker, Kubernetes).

• Exposure to CI/CD tools (Jenkins, GitHub Actions, GitLab CI).

• Experience with multi-cloud environments (Azure, GCP).

• Knowledge of security and compliance best practices.

Overview:
We are looking for a Service Build Engineer (L2) to support build and deployment activities across Windows-based environments. The ideal candidate will have strong scripting skills and experience working with virtualization and databases.

Experience:
3–5 years

Key Requirements:

• Experience in Windows environment and VMware
• Strong scripting skills in PowerShell and/or Python
• Knowledge of databases such as Oracle and MySQL
• Experience in build, deployment, and environment setup activities

Key Responsibilities:

• Support build and deployment processes across environments
• Develop and maintain scripts for automation (PowerShell/Python)
• Work with VMware and Windows servers for system setup and maintenance
• Collaborate with teams to ensure smooth release and build cycles

Job Overview

We are looking for an experienced Infrastructure Services Engineer responsible for designing, operating, securing, and maintaining core shared infrastructure services such as DNS, DHCP, NTP, Active Directory, internal PKI/Certificate Authority, and SMTP.
This role ensures these critical services remain highly available, resilient, secure, compliant, and integrated across cloud, compute, network, storage, and security platforms.

Key Responsibilities

• Administer and maintain DNS, DHCP, NTP, internal CA/PKI, Active Directory, and SMTP systems.
• Monitor service availability, capacity, and performance, ensuring SLA compliance.
• Troubleshoot incidents, service requests, and escalations with strong problem-solving skills.
• Design and implement upgrades, patches, and enhancements for core services.
• Develop automation (PowerShell/Python) to improve efficiency and reduce errors.
• Integrate infrastructure services with cloud, hybrid environments, and security tools.
• Ensure alignment with security policies, hardening guidelines, audit requirements, and regulatory standards.
• Perform certificate lifecycle management and maintain secure configurations.
• Collaborate closely with Compute, Network, Storage, Backup, and Security teams on design and resilience improvements.
• Support infrastructure projects requiring core shared services.
• Prepare documentation including architecture diagrams, SOPs, and operational runbooks.
• Identify risks and contribute to best risk management practices.
• Stay updated on compliance trends, emerging threats, and new technologies.

Required Skills & Experience

• 6–8 years overall IT infrastructure experience (compute, storage, backup, network, cloud).
• 5+ years in resilience, high availability, failover design, and DR planning.
• 5+ years Microsoft Active Directory administration (GPO, domain controllers, auth hardening).
• 5+ years DNS & DHCP management (Microsoft DNS / Infoblox).
• 3–5 years PKI/Certificate Authority experience (cert lifecycle, CRLs, OCSP, TLS security).
• 2–3 years NTP configuration and time synchronization management.
• 3+ years SMTP/email relay infrastructure management.
• Strong knowledge of security, encryption, authentication, hardening, and compliance.
• Experience collaborating with cross-functional infrastructure teams.
• Scripting (PowerShell/Python) — advantageous/preferred.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality

About the Role

We are looking for a Java Support Engineer to support, maintain, and enhance enterprise applications. This role focuses on troubleshooting, performance tuning, and ensuring system stability in a production environment.

Key Responsibilities

• Develop, maintain, and support applications using Java.

• Deploy, configure, and manage applications on WildFly / JBoss.

• Perform troubleshooting, debugging, and performance tuning in Linux environments.

• Write and maintain automation scripts using Shell.

• Monitor application health and resolve production issues in a timely manner.

• Work closely with development teams to identify and fix application defects.

• Support deployment activities and ensure smooth releases.

• Maintain documentation for support processes and known issues.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.

• 3–6 years of experience in Java application support or development.

• Strong hands-on experience with Java.

• Experience with application servers like WildFly or JBoss.

• Solid experience working in Linux environments.

• Experience in scripting using Shell (Bash, etc.).

• Strong troubleshooting and problem-solving skills.

• Good communication and ability to work in a support environment.

We are seeking a SecOps (Security Operations) Engineer to support daily security operations, including monitoring security systems, responding to incidents, maintaining security tools, and ensuring compliance with security policies. The role involves working closely with IT, network, and application teams to maintain a secure enterprise environment.

Key Responsibilities

Security Monitoring & Incident Response

• Monitor security alerts and logs from SIEM, EDR, and other security platforms.

• Investigate and respond to security incidents based on defined procedures and playbooks.

• Perform root cause analysis and document findings for continuous improvement.

Security Tools & Infrastructure Maintenance

• Maintain and optimize security tools including IPS, endpoint protection, DLP, CASB, PAM, and NAC.

• Ensure logging and alerting systems are functioning correctly and tuned for accuracy.

• Assist in onboarding new systems into the security monitoring environment.

Policy Compliance & Reporting

• Ensure compliance with internal security policies and regulatory requirements.

• Generate security reports covering incident trends, operational metrics, and security posture.

• Support internal and external audits by providing required documentation.

Collaboration & Support

• Work closely with IT, network, and application teams to ensure secure operations.

• Provide security guidance during system upgrades, deployments, and BAU activities.

• Participate in security awareness and training initiatives.

Continuous Improvement

• Recommend improvements to security tools, processes, and controls.

• Stay updated on emerging threats, vulnerabilities, and cybersecurity best practices.

Requirements

Education

• Bachelor’s degree in Computer Science, Information Security, IT, or related field.

Experience

• 3–5 years of experience in IT security operations or cybersecurity roles.

• Hands-on experience with SIEM tools (Microsoft Sentinel, Splunk, QRadar).

• Experience with EDR platforms, firewalls, and intrusion prevention systems (IPS).

• Exposure to DLP, CASB, and vulnerability management tools.

• Experience in enterprise or hybrid IT environments preferred.

• Familiarity with security frameworks such as ISO 27001, NIST, or regulatory standards (e.g., Bank Negara Malaysia RMiT, PDPA).

Technical Skills

• Strong knowledge of network security, identity & access management, and endpoint protection.

• Experience in log analysis, incident response, and threat detection.

• Knowledge of Windows and Linux security hardening.

• Familiarity with cloud security (Azure, Microsoft 365 Defender).

• Basic scripting knowledge (PowerShell or Python) is an advantage.

Certifications (Preferred)

• CompTIA Security+

• Certified Ethical Hacker (CEH)

• Microsoft Certified: Security Operations Analyst Associate

• GIAC Security Essentials (GSEC)

About us

We are looking for a skilled Adobe Experience Manager (AEM) Developer to join our digital team in Malaysia. The ideal candidate will have hands-on experience in designing, developing, and maintaining websites and web applications using AEM. You will collaborate with UI/UX designers and backend developers to deliver seamless digital experiences.

YOU WILL HAVE THE OPPORTUNITY TO:

• Develop and maintain web applications using Adobe Experience Manager.
• Customize AEM components, templates, workflows, and digital assets.
• Integrate AEM with other marketing platforms and back-end systems (e.g., APIs, CRMs, DAMs).
• Optimize website performance, SEO, and usability using AEM tools.
• Troubleshoot and resolve issues related to AEM infrastructure and deployment.
• Follow best practices in coding, testing, and DevOps for AEM projects.
• Collaborate with cross-functional teams (QA, DevOps, Designers, Business Analysts) to ensure timely delivery.
• Participate in code reviews and knowledge sharing sessions.

JOB SKILLS & REQUIREMENTS

Must‑haves

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 4 years of experience in AEM development.
• Proficient in Java, JCR, Sling, OSGi, HTL (Sightly), JSP, and Apache Felix.
• Familiar with frontend technologies: HTML5, CSS3, JavaScript, jQuery, React or Angular (optional).
• Experience with AEM tools: CRXDE, Maven, Dispatcher, Adobe Target/Analytics (plus).
• Knowledge of CI/CD pipelines, Git, Jenkins, and Agile/Scrum methodologies.
• Good communication and teamwork skills.

Preferred Qualifications:

• Adobe Certified AEM Developer (nice to have).
• Experience with Adobe Marketing Cloud integrations.
• Exposure to multi-language or multi-site AEM implementations.
  
  WHO YOU ARE
  • Customer‑centric – you begin with end‑user empathy and back decisions with data and real‑world insight.
  • Pragmatic engineer – you balance elegance with delivery timelines, choosing the right level of abstraction for each job.
  • Collaborative communicator – you thrive in distributed, multicultural teams, giving and receiving feedback with respect.
  • Problem‑solver – you decompose complex challenges, propose viable options, and make sound trade‑offs under pressure.
  • Quality champion – you hold yourself and others to high standards for readability, performance, security, and scalability.
  • Continuous learner – you actively explore technologies outside your comfort zone and share knowledge through demos, docs, and mentoring.
  • Adaptable – comfortable with shifting priorities and able to pivot quickly in a high‑growth, consultative environment.Familiarity with cloud platforms (AWS/Azure) or AEM as a Cloud Service.
    
    

  WHAT DOES APPNOVATION HAVE TO OFFER?

  At Appnovation, our development teams are collaborative, friendly, and open, providing varied work experiences. We encourage both professional and personal development! Here are a few more reasons why you should apply:

  Work-life balance

  Opportunities for personal and professional growth

  Health benefits package

  Mental health support

  Personal days off

  Fertility and menopause leave

  Fitness allowance

  Diversity, Equity, and Inclusion initiatives

  And much more..
  

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role Summary

KINESSO is currently seeking a highly motivated, detail-oriented Senior Data Engineer to fill an immediate need. This individual will work with the technical team and internal clients to understand and analyze requirements to build and support data initiatives. The candidate will have experience designing and developing highly scalable data solutions with a strong understanding of the Data Engineering operating environments. This role requires an individual who has a passion for technology and media and is looking to apply this to further their experience in real-world business scenarios.

Key Responsibilities

• Guide and drive discussions, support decision-making in processes and solutions, and mentor in discussions.
• Oversee and deliver complex core practice tasks and guide others effectively.
• Develop and advocate for new best practices and optimize existing processes.
• Take ownership of documentation for assigned areas, ensuring completeness, consistency, and clarity.
• Champion compliance and standards, drive adherence, and resolve issues.
• Drive and support team collaboration by coordinating efforts and fostering strong team dynamics.
• Work closely with technical leads to ensure alignment on goals and technical solutions.
• Mentor and develop mid-level and junior engineers, providing technical guidance.

Requirements

• Bachelor’s degree in computer science
• 5-7 years of progressive software engineering experience
• 5+ years of experience with Python, JavaScript and SQL
• 5+ years of experience with AWS cloud ecosystem
• 5+ years of experience with any MPP database technology
• 3+ years of experience with big data processing frameworks
• Experience with agile methodologies is highly desirable
• Experience in the modern data stack is highly desirable:
  • Warehouse/Lakehouse: Snowflake, Databricks, AWS Redshift
  • Orchestration/Pipelines: Airflow, Dagster, Kestra
  • Transformation/Modelling: DBT, Star Schema, Data Vault
  • Observability/Analytics: DataDog, Tableau, AWS QuickSight
  • CI/CD: Jenkins, GitHub, Terraform, Docker, Kubernetes
• Exposure to AI/ML concepts
• Proficient in managing time, prioritizing tasks, and meeting deadlines
• Drive team collaboration, align team goals, and maintain a positive team dynamic
• Excel in hybrid working environments, fostering team collaboration across diverse settings
• Strong communicator, adept at influencing decisions, and mentoring
• Experienced in data privacy, security, and compliance standards
• Able to stay ahead of the curve with new and emerging technologies
• Experience in ad tech is a strong plus

Personal Attributes

• Proficient in English as a first language – both verbal & written
• Excellent communication skills with the ability to effectively interact with non-technical users.
• The ability to consistently deliver solid, successful solutions in short development cycles.
• A strong spirit of innovation, self-starter, independent, and with the ability to come up with solutions to meet business problems.
• Result driven, high enthusiasm and can work well with others.
• Strong desire to learn new things and pass knowledge acquired onto others.
• Able to manage own hours and work with a remote team environment.

About Us 

Kinesso, the Marketing Engine of IPG, is focused on creating data-driven solutions through enhanced or newly created products and services, maximizing the impact of traditional and addressable media. Kinesso’s core principle is to drive smarter business decisions and better outcomes for clients using our suite of data and technology services. 

Powered by Acxiom, IPG’s foundational data and technology layer, the company will provide comprehensive data-driven marketing capabilities to clients, as well as act as a trusted data management partner to brands. 

Designed for flexibility and speed, Kinesso’ offerings are structured to improve media and marketing performance with an emphasis on accuracy, agility and effectiveness. Our open architecture approach is powered with the right combination of creative and data, activated with flexibility and measured with precision. 

Your Role as a Test Automation Lead (Signage): 

As the Test Automation Engineer you will be responsible for test automation to increase the effectiveness and efficiency of test coverage for Appspace product suites. This is achieved through designing, developing and maintaining test automation.

A Day in the Life of a Test Automation Lead (Signage): 

• To contribute and work with a small team of Test Automation Engineers to design, develop and maintain test automation frameworks, test automation test suites and test harnesses.
• Mastery of the test automation domain.
• Reduce technical debt by analyzing test automation codes and enhancing the same by code refactoring.
• Work closely with the QA Manager and Management to implement Test Automation strategies, and to work in initiatives that improve processes and/or procedures that contribute to performance effectiveness and efficiencies.
• Provide technical support and guidance in test automation for the projects team you work on to ensure successful delivery of the same.
• Management of in-house testing tools and associated source code.
• Champion test automation best practices and processes.
• Communicate work progress and all (work related) pertinent information in an accurate and timely manner to the Management.

What You’ll Need: 

• Degree in Computer Science, Software Engineering or equivalent.
• Minimum 2 years’ working experience in an agile software development environment and experience in test automation.
• Proven hands-on experience in test automation frameworks and tools
• Experience in back-end (API level) - Integrated API (e.g: code-based) & API testing (e.g: Postman, Axios, Rest Assured), 
• Experience in front-end (UI) test automation - web automation (Selenium/Playwright)/  & mobile app automation (Appium)
• Experience in one/more of the following is an advantage -  TypeScript, Javascript, NodeJS, C#.Net, JSON
• Experience in version control tools (i.e: Git)
• Experience in Cloud-based software platforms & Microservices Architecture (i.e: Google Cloud Platform) is a plus
• Experience with SQL/noSQL databases (i.e: MongoDB) is a plus
• Experience in cross browser testing & mobile testing tools (i.e: BrowserStack) is a plus
• Experience in performance testing tools (i.e: JMeter) is a plus
• Familiar with continuous integration, build & deployment practices and tools (e.g: Bamboo, Jenkins) 
• Strong interpersonal skills
• Strong organization skills – ability to handle a dynamic environment
• Ability to prioritize and manage own time
• Positive and professional approach at all times
• Strong analytical and problem solving skills
• Initiative and ability to demonstrate a proactive approach to tasks
• Strong communication skills, both written and verbal
• Ability to work under pressure and to deadlines

The Perks of Working for Appspace:

For all our KL based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, mental health resources, a 14 week maternity leave program and transport/parking allowance.

Additional perks include:

• 20 Days PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment 

#LI-CS1

About Nintex: 

At Nintex, we are transforming the way people work, everywhere.    

As the global standard for process intelligence and automation, we’re trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.   

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.   

Working in engineering: 

Working at Nintex as an engineer means building more than just software; it’s about making a tangible impact with every line of code. Our developers are process experts, creating the industry’s most complete process and automation platform to transform the way people work. If you’re interested, curious, and want to learn and do more, the sky is the limit here. We take a solutions-oriented and collaborative approach, constantly innovating our business and products.  

About the Role: 

In this role, you’ll be responsible for designing and implementing robust full stack solutions using modern web technologies, with a strong emphasis on scalable, maintainable code. You’ll contribute to the continuous improvement of our platforms by driving best practices in code quality, testing, automation, and performance optimization. This is a great opportunity to work on impactful systems that enhance workflow automation and significantly improve business efficiency for hundreds of thousands of users.   

Your contribution will be: 

• Code with Purpose: You design and implement complex features with clean, efficient, and scalable code, acting as a primary resource for maintaining and enhancing critical systems.  
• Technical Problem-Solver: You dive into the details, resolving challenges head-on and delivering practical, hands-on solutions that drive results.  
• Team Knowledge Sharer: Beyond excelling in your technology stack, you embrace new tools quickly and share insights to uplift the team’s technical capabilities and productivity.  
• Collaborative Coder: You actively participate in code reviews, offering actionable feedback and collaborating on technical approaches to deliver the best outcomes.  
• Proactive Contributor: You’re deeply involved in daily team ceremonies, like stand-ups, sprint planning, and retrospectives, and consistently provide updates and seek input when needed.  
• Focused on Delivery: Known for getting things done, you balance writing quality code with the practicalities of shipping it efficiently, ensuring the team’s goals are met. 
• Lead & Share Knowledge – Stay ahead of the curve with emerging technologies and mentor teammates, boosting overall team efficiency and expertise. 

To be successful, we think you need: 

• Proven Experience: 7+ years in software engineering, with a strong track record of delivering clean, high-quality code.  
• Technical Expertise: Proficient in full stack development with experience in front-end frameworks like React, back-end development using C#, .NET 6/above, and Cloud technologies like Azure, CosmosDB, Kafka etc.
• Effective Communicator: Excellent communication skills to collaborate across teams and lead impactful engineering conversations.  
• Technical Leadership: Ability to guide technical discussions, drive decisions, and mentor peers when needed.  

What’s in it for you?  

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office. 

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including  

• Global Gratitude and Recharge Days 
• Hybrid working model 
• Flexible, paid time off policy 
• Employee wellness programs and counseling resources 
• Meaningful peer recognition and awards 
• Paid parental leave 
• Invention/patenting assistance 
• Community impact, paid volunteer time, and opportunities 
• Intercultural learning and celebration 
• Multiple tools through which to learn and grow, and an incredible global community  

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.

Who We Are:

Dynamite Games is at the forefront of creating unparalleled gaming experiences for digital natives and the next generation of gamers. Our commitment to innovation and quality drives us to develop games that are not only visually stunning but also deeply engaging. Leveraging cutting-edge technology, we strive to deliver experiences that resonate with modern gamers, offering unique narratives and immersive gameplay.

What We Need:

We are looking for a Software Engineer to join our team and contribute to the development of web-based and game-related applications. You will work with modern technologies to create seamless gaming experiences, from backend infrastructure to interactive front-end features. This is an opportunity to work in an exciting, fast-paced environment where you can take ownership of projects and see your work impact the gaming world.

Key Responsibilities:

• Develop and maintain gaming-related web applications using modern frameworks like Ruby on Rails, C# .NET

• Write and optimize code in JavaScript and Python to support game-related services.

• Utilize Git for version control and collaborate with other developers to create high-quality products.

• Manage dependencies and libraries using NPM, PIP, and Ruby Gems.

• Work with SQL and NoSQL databases (MongoDB, MySQL, MSSQL) to store and manage game data efficiently.

• Develop and maintain ReactJS applications for game UI components and player engagement platforms.

• Collaborate with game designers, developers, and product managers to create interactive and engaging gaming solutions.

Who We Think Will Be A Great Fit:

• Minimum 3 years of relevant experience with Ruby on Rails is a must

• Experience with at least one of these web development frameworks (Ruby on Rails, C# .NET).

• Proficiency in JavaScript and Python for game-related scripting and web application development.

• Strong understanding of Git and version control workflows.

• Familiarity with package management tools like NPM, PIP, and Ruby Gems.

• Knowledge of SQL and NoSQL databases is a plus (MongoDB, MySQL, MSSQL).

• Experience with ReactJS or other JavaScript frameworks is a bonus.

• Background in game development or experience building gaming-related applications.

Bonus Points

You have passion in game development and are eager to learn.

You are ambitious and wanna be a part of a growing startup.

You take ownership of your work and you take pride in the products you build.

You don't care about big company politics, you care about building high quality products.

You are interested in games and want to know what's powering this billion dollar industry

About Nintex:

At Nintex, we are transforming the way people work, everywhere.   

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.  

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.  

Working in engineering: 

Working at Nintex as an engineer means building more than just software; it’s about making a tangible impact with every line of code. Our engineers are process experts, developing the industry’s most complete process and automation platform to transform the way people work. If you’re interested, curious and want to learn and do more, the sky is the limit here. We take a solutions-oriented and collaborative approach, constantly innovating our business and products. 

About the role: 

In this role, you’ll work on one of the premier apps on the Salesforce AppExchange. You’ll work with the latest Salesforce features and capabilities, shaping solutions that drive business efficiency and streamline document automation for hundreds of thousands of users. 

As a Salesforce Developer, you'll play a key role in building scalable, high-performing solutions while driving best practices across the team. Your expertise will help shape our Salesforce ecosystem, making a direct impact on our business and customers.

What you'll do: 

• Architect & Innovate - Design and implement scalable solutions, making clear, well-reasoned technical decisions. Your insights will shape our Salesforce environment.
• Lead & Share Knowledge - Stay ahead of the curve with emerging technologies and mentor teammates, boosting overall team efficiency and expertise.
• Own & Optimize - Implement complex features, maintain critical systems, and continuously improve existing functionality.
• Influence & Collaborate - Be a go-to resource for technical leadership, guiding the team through challenges and fostering a culture of learning.
• Engage & Communicate - Participate in team ceremonies (standups, planning, retros, and demos), keeping stakeholders informed and aligned.

What you'll bring: 

• Apex Mastery - Proficient in writing clean, efficient Apex classes, triggers, batch jobs, and scheduled processes.
• Lightning Web Components (LWC) - Strong expertise in building modular, high-performance UI components.
• Development - Strong proficiency in C#/.NET or any other OOP languages. 
• API Integration - Experience working with Salesforce REST/SOAP APIs, callouts, and connected apps.
• Salesforce DevOps & CI/CD - Hands-on experience with Git, deployment pipelines, and DevOps best practices.
• Unit Testing - Commitment to writing robust test classes with 75%+ code coverage.
• Legacy Support - Familiarity with Aura and Visualforce to maintain or enhance existing components.

What’s in it for you? 

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.  

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Technical Services Engineer, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.

Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live.

What You'll Do:

• Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
• Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance.
• Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support.
• Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
• Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
• Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders.
• Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
• Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization.

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
• Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
• Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
• Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach.
• A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-hybrid_CapeTown