About the Job

At Xendit, we are looking for an experienced Senior Manager Customer Success to partner with our largest clients and drive long-term growth and success on our platform.

In this role, you will own the post-go-live customer lifecycle, working closely with enterprise clients to maximise adoption, optimise payment performance, and unlock new growth opportunities. You will develop a deep understanding of your clients’ business models, payment flows, and operational challenges, and translate these into actionable strategies that drive measurable outcomes.

You will act as a trusted advisor to both technical and business stakeholders, leading solutioning discussions, identifying opportunities for expansion, and coordinating cross-functional efforts across Product, Engineering, and Commercial teams.

This role is ideal for someone who combines strong commercial acumen with product and technical understanding, and is comfortable managing complex enterprise relationships — including clients in Greater China — in a fast-paced, high-growth environment.

Minimum Qualifications

• 8–10 years of experience in Customer Success, Technical Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments
• Proven track record of managing and growing enterprise accounts, including driving adoption, retention, and expansion
• Strong commercial mindset, with experience contributing to or owning revenue outcomes (e.g. NRR, upsell, cross-sell)
• Ability to engage and influence senior stakeholders (VP, C-level) across both technical and business functions
• Strong understanding of technical products (e.g. APIs, integrations, payment flows) and ability to translate product capabilities into business value
• Demonstrated ability to operate independently and lead complex client engagements, including managing escalations and competing priorities
• Excellent communication skills in English and Mandarin (business proficiency required) to support Greater China clients
• Experience working cross-functionally with Sales, Product, Engineering, and Operations teams
• Strong problem-solving and analytical skills, with a focus on driving measurable customer outcomes 

Preferred Qualifications

• Experience in payments, fintech, or financial infrastructure, particularly in high-growth or global environments
• Prior experience managing enterprise clients in Greater China (Mainland China, Taiwan, Hong Kong)
• Track record of delivering measurable impact (e.g. improving payment success rates, driving revenue growth, expanding product adoption)
• Experience in multi-market or cross-border client environments
• Background in consulting, solution engineering, or strategic account management
• Familiarity with data analysis or performance optimisation (e.g. transaction success rates, funnel optimisation)
• Experience building or contributing to customer success playbooks, frameworks, or segmentation strategies

Responsibilities

• Own a portfolio of Chinese-speaking enterprise accounts, driving adoption, retention, and growth across the customer lifecycle
• Develop deep understanding of clients’ business models, payment flows, and success drivers, and translate these into actionable strategies
• Drive Implementation of expansion opportunities (upsell, cross-sell, new use cases) in partnership with Account Management and Sales
• Act as a trusted advisor to client stakeholders, including senior executives, on product usage, optimisation, and growth opportunities
• Lead solutioning discussions for new use cases, working closely with Product and Engineering teams
• Monitor and improve key performance metrics (e.g. payment success rates, volume growth, product adoption)
• Proactively manage risks, issues, and escalations, ensuring high levels of customer satisfaction and trust
• Coordinate cross-functionally with Product, Engineering, Risk, and Commercial teams to deliver client outcomes
• Support strategic initiatives to scale Customer Success, including playbooks, segmentation, and operational improvements
• Mentor or support junior team members where needed, contributing to overall team capability

The Opportunity: 

This is a unique leadership opportunity to manage Agoda's Customer Satisfaction & Incidents, Rocket Travel by Agoda (CSI RTA) team, our final tier of customer support and a critical line of defence for the business. The CSI RTA team serves as the highest tier of support for our most strategic RTA/White label partners within the Agoda Customer Experience Group (CEG). This position requires a commercially minded leader who can masterfully balance elite customer service, operational rigor, and the strategic demands of high-value partnerships. 

The ideal candidate is a leader of leaders, with a proven ability to manage both in-house teams, with experience in managing and setting expectations across BPO vendor relationship teams. You will be responsible for resolving the most complex partner-driven escalations and using the insights from those escalations to drive systemic improvements and strengthen partner trust. You will be the key operational driver between CSI, Operational and CX teams, BPO partners, and Commercial teams.  

In this Role, you'll get to:  

• Lead, mentor, and develop a team of specialized Team Managers, holding them accountable for team performance, team development, and the execution of their specific ownership pillars (e.g., Executive escalations, workload management, high-risk cases). 

• Drive the operational health and service delivery for our RTA partners, ensuring all contractual SLAs for response times, quality, and resolution are consistently met and improved on. 

• Acts as the voice of their team(s) in CEG wide initiatives and experiments, connecting stakeholders, sharing frontline insights, and constructively negotiating priorities and trade-offs across functions. 

• Champion a high-performance, high-accountability culture within the CSI RTA leadership team, using data from KPIs to identify and address gaps in team engagement and performance. 

• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership. 

• Leverage data and leadership priorities to translate strategy into clear plans and targets, making informed trade-offs that balance customer experience, people impact, and business outcomes. 

• Develop and present partner-facing performance reports when required and attend business reviews that demonstrate our value and commitment to service excellence for our RTA/WL partners. 

• Promotes the adoption of new tools and technologies, using data and intellectual curiosity to uncover customer and team insights and build clear, evidence-based storylines that drive meaningful change. 

• Be the point of escalation for operational challenges impacting CSI stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer experience and Agoda's brand. 

• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact. 

• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises. 
• Fosters a culture grounded in Agoda values and Purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams. 

Competencies/Skills for internal applicants: 

• Minimum 12 months working experience as manager or above, with solid experience in people management.  

• Strong Commercial acumen & partner management skills are critical as you will be working to support the dynamics of B2B relationships and can balance partner needs with Agoda's business objectives. Experience managing SLAs and communicating with corporate clients is essential. 

• You have experience in crisis management or high-pressure escalation environments and can make calm, rational decisions when stakes are high. 

• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development. 

• Independent ability to identify problems, propose solutions, and see them through to completion. 

• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists. 

• You have the confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives. 

• Experience with data visualization tools (e.g., Tableau, Metabase) and a working knowledge of SQL. 

It's Great if you have: 

• Direct experience in B2B account management, partner operations, or vendor management. 

• A background in managing specialized or L2/3 support teams. 

• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). 

• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety or Legal Operations role. 

Location:  Relocation/visa support provided for this role.  

Shift/Working Days: Graveyard Shift 

Role Summary and Impact

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients.

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.

 WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career.

The Senior Implementation & Activation Executive plays a crucial role in delivering client success across all aspects of campaign implementation, platform planning, optimisation, monitoring, and reporting. Working closely with your Manager, you will produce best-in-class activation solutions, bring platform expertise to the table, and deliver consistently against client targets.

Responsibilities

Clients

• Develop a solid understanding of client challenges, objectives, and initiatives.
• Build relationships with clients at the activation level and contribute to a reputation for outstanding service.
• Maintain clear knowledge of in-scope services and the process for managing work beyond scope.

Platform Planning & Activation

• Support the development of integrated media plans including channel strategy, audience targeting, and budget allocation.
• Lead the booking, loading, optimising, and tracking of client campaigns with immaculate attention to detail and in line with best practice.
• Serve as a platform expert across key channels —paid social, paid search, Programmatic and emerging media.
• Engage with media partners and internal product teams (including WPP Media proprietary solutions) to stay current and identify opportunities for clients.
• Bring innovation to planning and activation by leveraging market insights, platform betas, and new formats.
• Contribute to post-campaign analysis reports with meaningful channel-level insights and recommendations.

Finance & Compliance

• Ensure all financial and compliance processes — bookings, loadings, account queries, and monthly proforma checks — are completed with 100% accuracy.

People

• Communicate and collaborate openly with internal & external stakeholders on delivery and reporting.
• Contribute positively to team meetings, leading relevant sections and owning follow-ups.

Skills and Experience

• 2–3 years of media agency experience in implementation, activation, or media planning.
• Hands-on platform knowledge across one or more of: paid social (Meta, TikTok, LinkedIn), paid search (Google Ads, SA360), DSPs (DV360, The Trade Desk)
• Up-to-date understanding of the media landscape and audience insights across channels.
• Strong attention to detail and accuracy — essential for both campaign execution and financial compliance.
• Proficient in Microsoft Excel (pivot tables, formulas, dashboards); comfortable working with data to surface insights.
• Good communicator — clear, confident, and collaborative across client and internal interactions.
• Proactive, organised, and calm under pressure with strong time management skills. Experience in luxury is a big plus
• Genuine passion for media, platforms, and staying ahead of industry developments .

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

#L1-Promoted

Role Summary and Impact

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients.

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.

 WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career.

The Manager, Cross-Channel Implementation & Activation is a core delivery role responsible for shaping and executing best-in-class implementation plans and campaign activation across multiple channels and platforms. You own the quality, accuracy, and performance of campaign output across your client portfolio — from reviewing briefs and leading the planning process, through to campaign build oversight, QA sign-off, and final reporting.

You are the central point of accountability across the implementation and activation workflow, ensuring every stage — from brief to live to wrap — is delivered with precision, strategic alignment, and clear communication with the client servicing team. You work closely with your Senior Manager/Performance lead and develop and direct your Senior Executive to maintain standards and meet SLAs throughout.

Responsibilities

Brief Management & Planning

• Review incoming briefs from the client servicing team, address any gaps or questions, and confirm the brief is ready to move into planning.
• Lead and oversee the end-to-end media planning process — directing the Senior Executive, reviewing output at each stage, and ensuring strategic alignment throughout.
• Review completed media plans, confirm they are accurate and ready for distribution, and share with the client servicing team for client review.
• Receive consolidated client feedback from the client servicing team, direct plan revisions with the Senior Executive, and ensure the updated plan is returned promptly for client distribution.
• Receive and communicate plan approval confirmation from client servicing to the Senior Executive, ensuring the team is aligned and ready to move to build.

Campaign Build & Activation

• Receive campaign structure from the client servicing team, ensure the team is fully briefed, and confirm SLA timelines are understood and achievable.
• Stay informed of campaign build progress, proactively flagging any risks to delivery or timelines.
• Check budgets across all active campaigns to ensure full alignment with the approved media plan before going live.
• Conduct the final QA review and sign-off on all campaign builds before previews are shared with the client servicing team for client review.
• Receive client approval or feedback from client servicing, coordinate all required changes with the team, and confirm final campaign activation.

Optimisation & Performance

• Remain informed on pacing performance and any budget or delivery risks across active campaigns, taking action or escalating where necessary.
• Lead in-flight optimisation decisions — monitoring campaign performance, diagnosing issues, and directing the team to make adjustments that maximise delivery against client KPIs.
• Drive a culture of testing — identifying opportunities across audiences, formats, placements, and bidding strategies to continuously improve performance.

Reporting

• Conduct the final review and sign-off on all post-campaign and performance reports before they are shared externally.
• Ensure reports are accurate, insight-driven, and clearly articulate performance, learnings, and recommendations.
• Share approved reports with the client servicing team in a timely manner, in line with agreed reporting cadences.

Platform & Partner Expertise

• Maintain deep, up-to-date knowledge of platform capabilities, product updates, betas, and best practices across key channels — programmatic, paid social, paid search, and beyond.
• Build and maintain strong relationships with media partners and publishers to stay ahead of innovation and surface opportunities for clients.
• Engage with WPP Media's internal product and technology teams to identify and apply proprietary solutions where relevant to client briefs.

People & Team Leadership

• Manage and develop the Senior Executive, providing clear direction, regular feedback, and stretch opportunities.
• Manage team workload across the full campaign lifecycle, ensuring quality, accuracy, and SLA compliance at every stage.
• Collaborate effectively with client servicing, planning, data, and specialist teams to ensure seamless end-to-end delivery.

Finance & Compliance

• Ensure all bookings, loadings, budget reconciliations, account queries, and monthly proforma checks are completed accurately and on time.
• Maintain oversight of financial compliance across all active accounts, escalating discrepancies promptly.

Skills and Experience

• 4–5 years of media agency experience with a strong focus on implementation planning and campaign activation.
• Proven ability to lead the end-to-end implementation planning process — from brief review through plan sign-off, build oversight, and final QA.
• Deep hands-on platform expertise across two or more channels —paid social (Meta, TikTok, LinkedIn, Snapchat), paid search (Google Ads, SA360), or programmatic (DV360, The Trade Desk).
• Experience working within a structured workflow involving client servicing, planning, and activation teams — comfortable owning your stage of the process and collaborating effectively across functions.
• Strong QA mindset — high attention to detail with a zero-tolerance approach to errors in plans, campaign builds, and reports before they reach clients.
• Confident managing and directing junior team members, with clear communication and a coaching approach.
• Analytical ability to monitor pacing, identify delivery risks, and make timely optimisation decisions.
• Well-organised with the ability to manage multiple campaigns, briefs, and team priorities simultaneously without compromising on quality.
• Proactive problem-solver who takes ownership and drives resolution.
• Genuine passion for platforms, ad tech, and the craft of implementation.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

#L1-Promoted

Monks is a global creative production company that partners with clients across industries and markets to craft amazing work for leading businesses and brands. Its integrated production capabilities span the entire creative spectrum, covering anything you could possibly want from a production partner, and probably more. From creative campaigns and content to bespoke development and design, Monks works above the line and below the fold at the intersection of creativity and technology. Operating across teams, time zones, and technologies with an incredible in-house team of more than 5000!

The Role
The Financial Controlling team at Monks is responsible for financial controlling of the APAC entities and of the monthly consolidation of several practices and their divisional results. The team operates in an international environment, collaborates closely, and interacts with various departments, including local finance teams, S4 group team, FP&A, MDs, tax, legal, HR, etc. The Finance Manager will have financial controlling responsibilities for various entities in APAC. Additionally, as part of the monthly consolidation the manager will work with local finance teams across the world, including US, LATAM, APAC, and EMEA. The role focuses on financial reporting, alignment, process improvements, and integration due to the company's acquisitions. This role will report into the APAC Financial Controller based in Singapore. 

Key responsibilities include:

• Supporting and mentoring the local APAC accounting team employees to ensure timely and quality financial reporting for entities that fall under direct responsibility.
• Analyzing and reviewing monthly reporting packages for entities within the different company groups and liaising with local finance teams.
• Leading the monthly consolidation process and intercompany reconciliations, reporting to the S4 group team
• Acting as the main contact for financial reporting tool and drive improvement of current working practices
• Liaising with various stakeholders, including local finance teams, S4 group team, FP&A, MDs, tax, legal, HR, etc.
• Ensuring compliance with accounting and reporting standards, including preparing accounting position papers (IFRS).
• Overseeing the group audit process.
• Assisting with monthly board reporting to the management board.
• Playing a role in implementing new finance systems and driving process improvement and transformation projects 
• Contributing to process documentation and improvement, as well as building a future-proof finance and reporting structure.

Requirements

• Bachelor or Master’s degree in Finance, Economics, Accountancy or equivalent
• 6+ years of experience, preferably in a high growth, international company
• Experience within a transformation environment
• Experience using Netsuite is preferred but not required 
• Excellent communication skills, both with financial and non-financial professionals
• Ability to work in a dynamic environment and handle stressful situations with a positive attitude
• Strong analytical skills
• Proficiency in IFRS.
• Fluency in spoken and written English.

#LI-CX1

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.

What You’ll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

What You’ll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You’ll Get 

• 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
• Dental insurance for employees and dependents
• Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
• Annual flexible spending allowance for health and wellbeing expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-LW3

Job Title: Brand Manager / Senior Brand Manager

Department: Marketing / Account Servicing
Location: Grey Worldwide Sdn Bhd, CGMD, Level 17, Bousteador,No. 10 Jalan PJU 7/6, Mutiara Damansara,
47800 Petaling Jaya, Selangor Darul Ehsan.

Job Summary

We are seeking an experienced Brand Manager / Senior Brand Manager to lead brand strategy, oversee integrated marketing campaigns, and drive brand growth across multiple channels. This role combines strategic leadership, client and stakeholder management, and team development responsibilities to ensure consistent and impactful brand communications aligned with business objectives. The ideal candidate will have experience managing multiple campaigns, guiding junior team members, and delivering measurable results for both local and regional brands.

Key Responsibilities

Strategic Brand Leadership

• Develop and execute comprehensive brand strategies and annual marketing plans aligned with business objectives

• Define brand positioning, messaging, and communication frameworks

• Analyse market trends, consumer insights, and competitor activity to inform strategic decisions

• Ensure consistent brand identity, messaging, and visual standards across all touchpoints

Campaign & Integrated Marketing Management

• Lead end-to-end planning and execution of integrated marketing and advertising campaigns

• Collaborate with creative, digital, media, and production teams to deliver high-quality outputs

• Monitor campaign performance, analyse results, and optimise strategies for maximum impact

• Manage campaign timelines, budgets, and deliverables, ensuring efficiency and profitability

Client & Stakeholder Management

• Serve as a primary point of contact for clients or key internal stakeholders on brand-related matters

• Build and maintain strong, long-term client relationships through strategic guidance and proactive communication

• Present proposals, strategic plans, campaign updates, and performance reports confidently to stakeholders

• Translate business goals into actionable and effective marketing solutions

Team Leadership & Project Management

• Lead, mentor, and manage Brand Executives, Brand Managers, and junior team members

• Ensure efficient workflow, task delegation, and resource planning across campaigns

• Foster a collaborative, high-performing team environment

• Maintain quality control and ensure all deliverables meet brand standards

Financial & Operational Oversight

• Manage campaign budgets, forecasting, job costing, and financial tracking of projects

• Ensure proper documentation of POs, invoices, and financial reporting

• Monitor profitability, identify growth opportunities, and optimise cost efficiency

• Drive operational excellence by improving processes and ensuring smooth cross-department coordination

Requirements

• Bachelor’s Degree in Marketing, Advertising, Business, Communications, or related field

• Brand Manager: 5–8 years of experience in brand management, marketing, or advertising agency

• Senior Brand Manager: 8–10 years of experience in brand management or marketing, with proven experience managing large-scale campaigns and key accounts

• Strong strategic thinking, analytical skills, and commercial acumen

• Excellent leadership, communication, presentation, and stakeholder management skills

• Proven ability to manage multiple high-priority projects in a fast-paced environment

• Proficiency in Microsoft Office and presentation tools

Preferred Qualifications

• Experience in FMCG, corporate, or integrated marketing/advertising agencies

• Exposure to digital, social media, and integrated marketing campaigns

• Experience managing regional or multinational brands

Key Competencies

• Strategic brand leadership and decision-making

• Client-centric mindset with strong relationship management

• Advanced project and account management skills

• Team leadership and mentoring capabilities

• Problem-solving, adaptability, and attention to detail

• Operational efficiency and quality control

Job Summary

The Senior Brand Executive is responsible for supporting brand management and client servicing functions by ensuring the smooth execution of campaigns, maintaining strong client relationships, and coordinating internal teams to deliver high-quality marketing and advertising solutions. This role requires strong project management skills, attention to detail, and the ability to thrive in a fast-paced agency environment.

Key Responsibilities

Client Servicing & Relationship Management

- Serve as a key contact for day-to-day client communications and support the Account Manager/Director
- Understand client briefs, brand objectives, and campaign requirements
- Build and maintain positive working relationships with clients
- Assist in preparing meeting materials, reports, and presentations

Project & Campaign Management

- Coordinate with creative, strategy, media, and production teams to ensure timely campaign delivery
- Manage timelines, deliverables, and workflow across multiple projects
- Monitor project progress and ensure adherence to deadlines and budgets
- Ensure quality control and brand consistency across all outputs

Brand & Strategy Support

- Support in the development and execution of integrated marketing campaigns
- Conduct market and competitor research to support strategic planning
- Assist in preparing proposals, campaign plans, and post-campaign reports
- Ensure all work aligns with client brand guidelines and objectives

Financial & Administrative Duties

- Assist in job costing, budget tracking, and PO/invoice coordination
- Ensure proper documentation for finance and internal records
- Support resource allocation and internal reporting

Requirements

- Bachelor’s Degree in Marketing, Advertising, Business, Communications, or a related field
- 3–5 years of experience in an advertising agency or brand management role
- Strong project management and organisational skills
- Excellent communication and interpersonal skills
- Ability to multitask and work under tight deadlines
- Proficiency in Microsoft Office (PowerPoint, Excel, Word)
- Detail-oriented with strong problem-solving abilities

Preferred Qualifications

- Experience handling FMCG, corporate, or integrated campaigns
- Familiarity with digital, social, and integrated marketing channels
- Experience using project management tools

Key Competencies

- Client-centric mindset
- Strong coordination and stakeholder management
- Time management and prioritisation
- Team collaboration
- Adaptability in a fast-paced agency environment

*Please note that this role will be based at Grey Worldwide Sdn Bhd, CGMD, Level 17, Bousteador,No. 10 Jalan PJU 7/6, Mutiara Damansara,
47800 Petaling Jaya, Selangor Darul Ehsan*

Job Description: Senior Brand Executive

Department: Client Services / Account Management

Job Summary

The Senior Brand Executive is responsible for supporting brand management and client servicing functions by ensuring the smooth execution of campaigns, maintaining strong client relationships, and coordinating internal teams to deliver high-quality marketing and advertising solutions. This role requires strong project management skills, attention to detail, and the ability to thrive in a fast-paced agency environment.

Key Responsibilities

Client Servicing & Relationship Management

- Serve as a key contact for day-to-day client communications and support the Account Manager/Director
- Understand client briefs, brand objectives, and campaign requirements
- Build and maintain positive working relationships with clients
- Assist in preparing meeting materials, reports, and presentations

Project & Campaign Management

- Coordinate with creative, strategy, media, and production teams to ensure timely campaign delivery
- Manage timelines, deliverables, and workflow across multiple projects
- Monitor project progress and ensure adherence to deadlines and budgets
- Ensure quality control and brand consistency across all outputs

Brand & Strategy Support

- Support in the development and execution of integrated marketing campaigns
- Conduct market and competitor research to support strategic planning
- Assist in preparing proposals, campaign plans, and post-campaign reports
- Ensure all work aligns with client brand guidelines and objectives

Financial & Administrative Duties

- Assist in job costing, budget tracking, and PO/invoice coordination
- Ensure proper documentation for finance and internal records
- Support resource allocation and internal reporting

Requirements

- Bachelor’s Degree in Marketing, Advertising, Business, Communications, or a related field
- 3–5 years of experience in an advertising agency or brand management role
- Strong project management and organisational skills
- Excellent communication and interpersonal skills
- Ability to multitask and work under tight deadlines
- Proficiency in Microsoft Office (PowerPoint, Excel, Word)
- Detail-oriented with strong problem-solving abilities

Preferred Qualifications

- Experience handling FMCG, corporate, or integrated campaigns
- Familiarity with digital, social, and integrated marketing channels
- Experience using project management tools

Key Competencies

- Client-centric mindset
- Strong coordination and stakeholder management
- Time management and prioritisation
- Team collaboration
- Adaptability in a fast-paced agency environment

*This role will be based at Grey Worlwide Sdn Bhd, CGMD, Level 17, Bousteador,No. 10 Jalan PJU 7/6, Mutiara Damansara,
47800 Petaling Jaya, Selangor Darul Ehsan*

Job Details

• 💼 Customer Operations | Customer Success Team
• 📍 Malaysia 
• 🕜 Full-Time/Remote 

What you will do

As a Manager, Client Success, you will be the crucial link between our company's strategy and your team's daily execution. You will lead and empower a regional team of Client Success Specialists, coaching them to deliver outstanding results for our hotelier clients. Your focus will be on driving key success metrics, including client retention, churn prevention, and upsell performance. This role requires a blend of hands-on, empowering leadership and a sharp, data-driven approach to ensure your team and our clients succeed.

Where you will have impact

• Lead, coach, and develop a high-performing team of Client Success Specialists, empowering them to grow professionally and achieve their goals.
• Take full ownership of your team's key success metrics, including upsell pipelines, churn prevention, and client retention, using data to drive accountability and results.
• Manage your own book of business, overseeing the full client lifecycle for a portfolio of key accounts. From seamless onboarding and account setup to building long-term, impactful relationships that drive continuous success.
• Ensure a world-class client experience by overseeing high-quality onboarding, continuous enablement, and proactive engagement strategies across both your own accounts and your team's portfolio.
• Act as the primary escalation point for complex client issues, coordinating swiftly with Product and Tech teams to find effective resolutions.
• Partner closely with the Sales team to ensure seamless client handoffs and identify commercial growth opportunities within your portfolio.
• Proactively identify and implement process improvements that enhance efficiency and elevate the performance of the entire global Client Success organization.
• Champion the voice of the customer internally, ensuring client feedback is channeled effectively to shape our product roadmap and service delivery.

About our team

You'll be joining our diverse, globally distributed Client Success team, a group of strategic advisors united by a passion for the tech and travel industries. Our team operates in regional pods, and you will be the anchor for your team, bridging company strategy with on-the-ground client excellence. We are driven by one shared goal: empowering hoteliers to succeed. This is a highly collaborative role where you will work closely not only with your direct reports but also with key partners in Sales, Product, and Tech to ensure a seamless and valuable client journey.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Deep knowledge of the hospitality industry and familiarity with hospitality SaaS solutions.
• Proven leadership experience with a track record of managing or leading a team.
• Proven experience in a Client Success or Account Management role within a SaaS or tech company. 
• A data-driven and commercially-aware mindset, comfortable tracking and acting on metrics like upsells, churn, and retention.
• Exceptional resilience and composure when handling client escalations.
• Excellent written and spoken communication skills in English.
• Legal right to work Malaysia.
• An interest in leveraging AI and productivity tools to improve team workflows.

We welcome

• Experience leading a remote or distributed team.
• Fluency in additional languages relevant to your region.
• Exposure to upsell or commercial targets within a Client Success of Account Management role.

KEY RESPONSIBILITIES:

• Key account representative for Agency and Client
• Services Client on day-to-day basis to ensure all deliverables are met
• Builds and maintains good relationships with Client
• Works with Account Director to develop long and short-term marketing and advertising initiatives
• Helps Client evaluate effectiveness of marketing and advertising programmes and monitors competitive activities and plans appropriate response/action
• Works with Creative team to ensure creative development is on strategy and meets Client’s expectations / standards
• Keeps senior management fully informed of account activity and development including client issues
• Manages overall budget and account profitability including monthly internal account reconciliation
• Works with Creative team to ensure creative development is on strategy and meets Client’s expectations / standards
• Any other reasonable duties, functions or responsibilities assigned to you from time to time

REQUIRED SKILLS:

• Able to present and sell Agency thinking and work
• Solid presentation and project management skills
• Excellent interpersonal and relationship-building skills with clients
• Knowledge of all agency functional areas in order to monitor, evaluate and impact the quality of work from strategy development to the finished product (this includes production, media, research, etc.)
• Strong verbal and written communication skills

PREFERRED QUALIFICATIONS:

• BA/BS degree required
• Minimum three to five years’ experience within an advertising agency or related industry.

About the Role:

The Assistant Commercial Finance Manager plays a vital role in supporting VML's financial health and strategic growth. Partnering with the Commercial Finance Manager, you will provide financial analysis, insights, and decision support to the commercial team. This includes managing budgets, developing forecasts, reviewing client contracts, analyzing pricing strategies, and identifying key performance drivers to optimize profitability. Collaboration with cross-functional teams across the agency is crucial to ensure alignment with business goals.

Key Responsibilities

Financial Analysis:

• Conduct in-depth analysis of business performance, including sales forecasts, pricing strategies, and market trends to pinpoint key profitability drivers.
• Develop insightful financial reports and presentations to inform data-driven decision-making.
• Monitor client profitability and identify opportunities for improvement.

Budgeting and Forecasting:

• Assist in developing and managing project budgets, encompassing revenue and cost projections.
• Track budget variances and proactively communicate potential risks to stakeholders.
• Prepare financial forecasts to support strategic planning and decision-making.

Statutory and Compliance:

• Manage the preparation of the company’s financial accounting to ensure compliance with latest local accounting standards, taxation regulations, internal company policies and group accounting policies
• Ensuring compliance local tax regulations and completion of any necessary tax returns (withholding taxes, corporate taxes)
• Coordinate yearly audit and external auditors and tax agents relating to the preparation of the financial account and tax matters

Required Skills and Experience

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum 4 years of experience in a commercial and finance role within a professional services or marketing agency environment.
• External Auditors are strongly encouraged to apply
• Strong analytical skills and the ability to interpret complex financial data.
• Excellent communication and presentation skills, enabling clear communication of financial information to non-finance stakeholders.
• Proficiency in financial modeling and budgeting tools (e.g., Excel, budgeting software).
• Understanding of contract law and commercial terms.
• Ability to work independently and collaboratively as part of a team

JOB SUMMARY:

We are seeking two dynamic and results-oriented Account Managers to join our team. These pivotal roles will be responsible for orchestrating and leading agency resources to fulfill the marketing and advertising requirements of a high-profile regional market within a globally recognized brand portfolio. Each Account Manager will serve as a primary day-to-day client representative, cultivate robust client relationships, and ensure the delivery of high-quality advertising solutions. These positions demand proactive individuals who will provide essential perspective and leadership, collaborating closely with creative and strategic teams to develop innovative marketing initiatives and drive measurable client success.

KEY RESPONSIBILITIES:

• Key account representative for Agency and Client
• Services Client on day-to-day basis to ensure all deliverables are met
• Builds and maintains good relationships with Client
• Works with Account Director to develop long and short-term marketing and advertising initiatives
• Helps Client evaluate effectiveness of marketing and advertising programmes and monitors competitive activities and plans appropriate response/action
• Works with Creative team to ensure creative development is on strategy and meets Client’s expectations / standards
• Keeps senior management fully informed of account activity and development including client issues
• Manages overall budget and account profitability including monthly internal account reconciliation
• Works with Creative team to ensure creative development is on strategy and meets Client’s expectations / standards
• Any other reasonable duties, functions or responsibilities assigned to you from time to time

REQUIRED SKILLS:

• Able to present and sell Agency thinking and work
• Solid presentation and project management skills
• Excellent interpersonal and relationship-building skills with clients
• Knowledge of all agency functional areas in order to monitor, evaluate and impact the quality of work from strategy development to the finished product (this includes production, media, research, etc.)
• Strong verbal and written communication skills

PREFERRED QUALIFICATIONS:

• BA/BS degree required
• Minimum three to five years’ experience within an advertising agency or related industry

We are seeking two dynamic and results-oriented Account Managers to join our team. These pivotal roles will be responsible for orchestrating and leading agency resources to fulfill the marketing and advertising requirements of a high-profile regional market within a globally recognized brand portfolio. Each Account Manager will serve as a primary day-to-day client representative, cultivate robust client relationships, and ensure the delivery of high-quality advertising solutions. These positions demand proactive individuals who will provide essential perspective and leadership, collaborating closely with creative and strategic teams to develop innovative marketing initiatives and drive measurable client success.

KEY RESPONSIBILITIES:

• Key account representative for Agency and Client
• Services Client on day-to-day basis to ensure all deliverables are met
• Builds and maintains good relationships with Client
• Works with Account Director to develop long and short-term marketing and advertising initiatives
• Helps Client evaluate effectiveness of marketing and advertising programmes and monitors competitive activities and plans appropriate response/action
• Works with Creative team to ensure creative development is on strategy and meets Client’s expectations / standards
• Keeps senior management fully informed of account activity and development including client issues
• Manages overall budget and account profitability including monthly internal account reconciliation
• Works with Creative team to ensure creative development is on strategy and meets Client’s expectations / standards
• Any other reasonable duties, functions or responsibilities assigned to you from time to time

REQUIRED SKILLS:

• Able to present and sell Agency thinking and work
• Solid presentation and project management skills
• Excellent interpersonal and relationship-building skills with clients
• Knowledge of all agency functional areas in order to monitor, evaluate and impact the quality of work from strategy development to the finished product (this includes production, media, research, etc.)
• Strong verbal and written communication skills

PREFERRED QUALIFICATIONS:

• BA/BS degree required
• Minimum three to five years’ experience within an advertising agency or related industry

KEY RESPONSIBILITIES:

• Key account representative for Agency and Client
• Services Client on day-to-day basis to ensure all deliverables are met
• Builds and maintains good relationships with Client
• Works with Account Director to develop long and short-term marketing and advertising initiatives
• Helps Client evaluate effectiveness of marketing and advertising programmes and monitors competitive activities and plans appropriate response/action
• Works with Creative team to ensure creative development is on strategy and meets Client’s expectations / standards
• Keeps senior management fully informed of account activity and development including client issues
• Manages overall budget and account profitability including monthly internal account reconciliation
• Works with Creative team to ensure creative development is on strategy and meets Client’s expectations / standards
• Any other reasonable duties, functions or responsibilities assigned to you from time to time

REQUIRED SKILLS:

• Able to present and sell Agency thinking and work
• Solid presentation and project management skills
• Excellent interpersonal and relationship-building skills with clients
• Knowledge of all agency functional areas in order to monitor, evaluate and impact the quality of work from strategy development to the finished product (this includes production, media, research, etc.)
• Strong verbal and written communication skills

PREFERRED QUALIFICATIONS:

• BA/BS degree required
• Minimum three to five years’ experience within an advertising agency or related industry.

1. Good exposure to a variety of client portfolios, which will be valuable for your career portfolio.
2. Great opportunities to demonstrate your originality and forward thinking on different aspect of communication planning.
3. The opportunity to be part of the driving force for the company’s continuous improvement and growth as a media professional

• Get up to speed with the client’s business and competitor landscape for the client’s industry
• Be the person whom the client goes to for day-to-day activities
• Familiar yourself with internal processes and way of working of all accounts

• Working with Business Director in crafting communication plans
• Be able to propose ideas and activities to answer brand challenges, manage client budget and investment strategy across all media platforms
• Be knowledgeable of the agency’s planning tools and framework.

• Drive the client business and lead projects independently along with team
• Staff supervision, training and development as well as serving as a positive role model with a hard work ethic and vigorously reviewing all work to ensure high quality standard

• Manage all aspects of campaigns and day-to-day needs of the accounts, handling from briefing through reporting. It will include understanding of client’s brief to communication planning, leading meetings with clients, setting viable objectives and KPIs, recommend/develop measurement methodology against all briefs, monitoring campaign progress and reporting.
• Develop and build relationships with clients, be the trusted advisor on account requirements and work.
• Work with media partners across different platforms for ideation, negotiation and implementation as well as working with internal specialist resources and group resources.
• Facilitate cross-team learning and knowledge sharing.
• Mentoring the team and work with them on KPIs and performance appraisals.
• Drive innovative media solutions for set of portfolio.

• Minimum 6 years’ experience as hybrid media planner.

• Proven track record on the execution and development of media and digital strategies for clients
• Ability to work successfully with teams, handling multiple projects and stakeholders and meeting tight deadlines under pressure
• Demonstrated critical thinking and problem solving abilities
• Strong relationship building skills which include maintaining positive client relationships
• Detailed oriented, strong negotiation skills and excellent written and verbal communication and presentation skills

With pickleball booming across the country and internationally, we’re expanding our reach and looking for a high-energy B2B Sales/AccountsManager to help us serve clubs, retailers, and pros across the Vietnam market.  

What You'll Do

As a sales/account manager, you’ll drive B2B sales growth by connecting with pickleball clubs, specialty stores, and coaching professionals. This role combines new business development with strategic account management in a fast-growing pickleball market.

Your Responsibilities

• Identify, prospect, and onboard new B2B accounts (retailers, clubs, distributors, facilities)
• Manage and grow existing accounts to maximize revenue and long-term partnerships
• Execute strategy to increase sell-through, repeat orders, and partner loyalty
• Submit regular sales reports against KPIs (weekly, monthly, quarterly)
• Negotiate contracts, pricing, and volume agreements
• Promote Selkirk’s product lines, programs, and promotions to key stakeholders
• Build trusted relationships with partners and ensure exceptional customer service
• Build and maintain a strong sales pipeline with accurate forecasting in CRM
• Collaborate with marketing and operations on launches, promotions, and inventory planning
• Represent the brand at trade shows, events, and industry meetings
• Form/train a team that is capable of independently expanding across the country/region with objective goals and implementation strategies

What We're Looking For

• Bachelor’s degree in Business, Marketing, or related field (preferred)
• 5+ years of B2B or wholesale sales experience (ideally in the sports/retail)
• Strong networking with key industry stakeholders/businesses
• Excellent communication, follow-up, and organizational skills
• Proficiency in English and Vietnamese is required 
• Ability to work independently and collaboratively in a team environment
• Goal-oriented, resilient and driven by results
• Sports/active lifestyle industry a plus
• Passion for pickleball or racquet sports—players and fans welcome!
• CRM proficiency preferred

WHY JOIN US:

• Be part of a global sports brand with strong growth potential in Asia.
• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.  

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com  

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:  

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.  

Reporting of the role:

This role reports to: Ad Ops Lead             

Role Summary:

As an Executive, Ad Ops – you will support day-to-day Ad Operations for assigned accounts, aiding campaign planning, scheduling, implementation and tracking. This role involves managing relationships with third-party vendors and media teams to ensure the proper delivery of digital ad campaigns. You will be responsible for helping provide various tagging and technical recommendations internally.

What your day job looks like at WPP Media: 

• Set up campaigns, placements and creative assets through our in-house campaign management system (DCM), third-party ad serving partners, and publisher interfaces.
• Expand trafficking knowledge advancing from simple creative setups, encompassing standard desktop display, mobile, and 1x1 tracking, to more intricate creative setups, encompassing but not limited to video and dynamic creative.
• Monitor campaign delivery to ensure campaigns are running as expected and targeting objectives are met. Check daily reports, providing updates in team meetings, and providing troubleshooting support for trafficking issues related to creative and publisher implementation.
• Maintain regular checks and analysis of campaigns to ensure 100% accuracy.
• Liaison with the Account Management team ensuring a timely launch and correct campaign implementation; addressing any questions/issues that may arise.
• Present in internal team meetings and participate in client meetings on an ad hoc basis.
• Support senior team members on complex campaign setups and escalations to third party vendors when necessary
• Support senior team members on projects.

A bit about you:

• Computer literate with superior knowledge of Excel.
• Able and eager to learn new concepts.
• Diligent with a strong attention to detail.
• A self-starter with the ability to manage your own workload.
• Able to multitask, prioritise and manage expectations.
• Strong quantitative, analytical and problem-solving skills.
• An active interest in everything digital, ideally with an understanding of online advertising industry trends.
• Excellent verbal and written communication skills.
• Experience of working with Campaign Manager 360, Sizmek, AdForm, Flashtalking and/or third-party ad servers would be a distinct advantage.

#LI-Promoted

About Agoda  

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.   

Get to Know our Team:  

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are in a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. 

The Opportunity: 

We are looking for a WFM Senior Associate Manager to support our growing CEG team. You will help manage the long-term forecasting, ensure strategic goals are met through forecast modeling, collaborative planning, and effective communication with various teams within CEG and other departments.

You also need to have good story telling abilities to be able to explain and drive conversations with senior leaders within CEG. 

ACTIVITIES PERFORMED ON THE JOB: 

• Lead Planning and forecasting for one or more products in CEG and manage end-to-end interactions with Senior leadership, Operations, Finance, etc. 

• Lead/participate in workforce management-related projects with various teams within and outside CEG. 

• Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/Messaging, and future additional channels.

• Review & communicate necessary real-time and proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary. 

• Collaborate with other departments, team managers, and operations leaders to identify opportunities for improvement of resource utilization. 

• Communicate and recommend actions related to forecasting and resource planning to CEG leadership team.  

• Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve. 

EXPECTATIONS - BEHAVIORS AND VALUES 

COMPETENCIES REQUIRED 

It’s Great If You Have: 

• Strong Excel skills and beginner SQL skills. 

• Experience in Python or R is good to have. 

• Understanding of data visualization tools like Tableau. 

We welcome both local and international applications for this role.

New hires will be based in Kuala Lumpur, Pune or Gurgaon Only. Full visa sponsorship and relocation assistance available. 

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Reporting of the role

This role reports to : Manager/Sr Manager, Performance

3 best In this role, your goals will be:

In three months:

• An in-depth knowledge of WPP Media's approach to Search Engine Marketing/Social Media
• Helped to manage and regularly optimize key client accounts
• Provide regular reporting to key internal and external stakeholders

In six months:

• Become proficient across SEM/Social Media account management and optimization tools/techniques
• Implemented account optimization that have made a measurable impact to our client’s campaign performance
• Contribute to strategy building for a campaign
• Command in CROI, ROAS, CPS KPI based campaign

In 12 months:

• Become proficient across SEM/Social Media account management and optimization tools/techniques
• Implemented account optimization that have made a measurable impact to our client’s campaign performance

Job Overview:

We are seeking a Executive, Performance Marketing with a focus on platform activation in Social, Search, and Programmatic media. This role is crucial for the execution of aligned media strategies, optimizing campaigns, analyse data and ensuring that our media efforts align with specific objectives. The candidate needs strong technical knowledge of biddable media platforms with strong emphasis on client interaction and communication about tactical plan and performance. The candidate will work closely with internal teams of strategic planers, performance media buying and analytics teams.

Role Responsibilities:

• Work with planning team to develop media plans across Social, Search, and Programmatic platforms, ensuring alignment within the overall global, regional and local strategy.
• Monitor and optimize ongoing campaigns with buying team for maximum performance and efficiency.
• Monitor and report on campaign performance, providing insights and recommendations for future strategies.
• Collaborate with the analytics and media buying team to interpret data and adjust strategies accordingly.
• Manage budgets and timelines for media campaigns across various platforms.
• Translate complex media terminology and concepts into easy-to-understand language for clients.
• Build and maintain strong client relationships through regular communication and exceptional service.
• Stay updated on the latest trends and technologies in Social, Search, and Programmatic media.
• Implement A/B testing frameworks to refine strategies and tactics.
• Ensure compliance with all platform-specific guidelines and best practices.
• Work closely with internal teams to ensure cohesive and effective media planning and execution.

Qualifications:

• Strong background in digital planning and execution, particularly in Social, Search, and Programmatic.
• Minimum 0-1 years of relevant work experience on digital planning & performance marketing
• Excellent analytical skills with a focus on data-driven decision-making.
• Proficient in various data and analytics tools (GA4, MMP, CAPI, CRM Integration etc.)
• Hands on experience working on major ad platforms (Google, Meta, Tiktok, DV360), knowledge of non biddable digital platforms is plus.
• A test and learn mindset to drive innovation in work
• Ability to work independently and manage multiple projects simultaneously.
• Strong technical skills and attention to detail.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Good interpersonal skills to build client and media partner’s relationship
• A team player who can work with multi functional teams

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

 For more information, visit wppmedia.com. 

#LI-Promoted

Location: Full remote from Borneo

Get to Know our Team:

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.

The Opportunity:

As an Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.

In this Role, you’ll get to:

• Develop long lasting relationships with key supply partners to enable Agoda’s growth in the region
• Maintain regular and meaningful engagement with Agoda’s key supply partners
• Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners
• Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business
• Train and inform clients of both new and existing technologies, tools, and models
• Prepare materials to aid in growing our business during partner meetings
• Respond to partners requests in a timely and effective manner
• Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness
• Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones
• Deliver on country KPIs, growth targets and country strategic initiatives
• Support the Area Manager in preparing country reporting for senior stakeholders

What you’ll Need to Succeed:

• Bachelor’s degree
• Minimum 3 – 5 years of experience in business development and/or account management
• Strong interpersonal skills & ability to influence both external / internal stakeholders
• Experience in internet/e-commerce preferred
• Strong analytical and problem-solving skills
• Team player with a professional “get it done” attitude and work ethic
• Proven success in acquiring, building & maintaining long term customer relationships
• Adapts well to change and able to work in a fast-paced environment.
• Ability to create new, innovative ideas
• Strong Proficiency in English

It’s Great if you have:

• Experience in Travel industry

With pickleball booming across the country and internationally, we’re expanding our reach and looking for a high-energy B2B Sales/AccountsManager to help us serve clubs, retailers, and pros across the Vietnam market.  

What You'll Do

As a sales/account manager, you’ll drive B2B sales growth by connecting with pickleball clubs, specialty stores, and coaching professionals. This role combines new business development with strategic account management in a fast-growing pickleball market.

Your Responsibilities

• Identify, prospect, and onboard new B2B accounts (retailers, clubs, distributors, facilities)
• Manage and grow existing accounts to maximize revenue and long-term partnerships
• Execute strategy to increase sell-through, repeat orders, and partner loyalty
• Submit regular sales reports against KPIs (weekly, monthly, quarterly)
• Negotiate contracts, pricing, and volume agreements
• Promote Selkirk’s product lines, programs, and promotions to key stakeholders
• Build trusted relationships with partners and ensure exceptional customer service
• Build and maintain a strong sales pipeline with accurate forecasting in CRM
• Collaborate with marketing and operations on launches, promotions, and inventory planning
• Represent the brand at trade shows, events, and industry meetings
• Form/train a team that is capable of independently expanding across the country/region with objective goals and implementation strategies

What We're Looking For

• Bachelor’s degree in Business, Marketing, or related field (preferred)
• 5+ years of B2B or wholesale sales experience (ideally in the sports/retail)
• Strong networking with key industry stakeholders/businesses
• Excellent communication, follow-up, and organizational skills
• Proficiency in English and Vietnamese is required 
• Ability to work independently and collaboratively in a team environment
• Goal-oriented, resilient and driven by results
• Sports/active lifestyle industry a plus
• Passion for pickleball or racquet sports—players and fans welcome!
• CRM proficiency preferred

WHY JOIN US:

• Be part of a global sports brand with strong growth potential in Asia.
• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.