About the Role

We are looking for a skilled and detail-oriented Automation QA Engineer to join our networking products team. In this role, you will be responsible for ensuring product quality through a combination of automated and manual testing, with a strong focus on building scalable and reliable test automation frameworks.

You will work closely with engineering teams to validate new features, improve existing functionality, and contribute to delivering high-quality networking solutions.

Key Responsibilities

Design, develop, and maintain automated test frameworks using Python, Pytest, and Playwright
Create reliable, scalable, and reusable test scripts for web and API testing
Collaborate closely with developers to validate new features and improve product quality
Participate in design and requirement reviews to ensure testability and quality standards
Perform manual testing when needed to support broader QA coverage
Identify, document, and track defects through to resolution
Develop and maintain clear test plans, test cases, and documentation
Continuously improve testing processes, tools, and strategies
Ensure all QA activities follow company and industry best practices and compliance standards

Required Qualifications

3+ years of experience in QA Automation
Strong hands-on experience with Python and Pytest
Experience with Playwright (Appium is a plus)
Solid experience testing REST APIs (e.g., Postman, browser dev tools)
Understanding of software QA methodologies, tools, and processes
Experience with test management and bug tracking tools (e.g., Jira, Zephyr)
Ability to write clear, structured, and comprehensive test documentation
Strong problem-solving skills and ability to identify root causes of issue

Nice to Have

Experience with VPN products (desktop or mobile)
Knowledge of networking fundamentals (IP, DNS, routing)
Experience with networking hardware (routers, switches, Wi-Fi)
Exposure to mobile testing and tools like Appium
Familiarity with CI/CD pipelines and test automation integration
Excellent verbal and written communication skills with the ability to clearly express ideas in meetings and documentation

What We’re Looking For

A proactive, self-driven engineer with strong attention to detail
Someone who takes ownership of quality and continuously looks for improvements
A team player who can collaborate effectively with cross-functional teams

What We Offer

Competitive salary and benefits
Collaborative and supportive team environment
Opportunities for professional development and growth
Hybrid work model (3 days onsite per week)

Are you passionate about designing and building technology that connects the physical and digital worlds? Do you thrive on leading complex projects and mentoring other engineers, while working with cutting-edge IoT devices?

Alarm.com is seeking a Senior Software Engineer to join our Protocols Team, which develops and maintains the communication backbone that powers millions of smart home devices worldwide.

In this role, you will drive the design and delivery of robust, scalable solutions that enable seamless device interoperability. You will collaborate across teams to define technical strategy, guide architecture decisions, and ensure high-quality implementation. Your work will directly influence the performance, security, and reliability of our platform.

If you enjoy solving challenging problems, improving processes, and mentoring future engineering talent, we would love to talk to you.

Alarm.com values working together and collaborating in person. We are building a new team in Krakow. Our employees work fully from the office with possibility to work remotely occasionally.

What You Will Do

• Lead the design, development, and maintenance of full-stack software across diverse platforms and technologies.
• Architect solutions that balance scalability, performance, and maintainability for device protocol communications.
• Research emerging technologies and champion adoption where they can bring significant value.
• Guide the software development life cycle from requirements gathering through deployment, monitoring, and optimization.
• Collaborate with product managers, QA, and other engineering teams to deliver impactful solutions.
• Make strategic technical decisions, setting direction for projects and influencing the broader team’s approach.
• Mentor junior and mid-level engineers, providing code reviews, architectural coaching, and career guidance.
• Contribute innovative ideas and drive continuous improvement in both product and process.

What You Bring

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field, or equivalent professional experience.
• 5+ years of professional software development experience, with proven success in delivering complex projects.
• Advanced object-oriented programming skills, preferably in C#.
• Strong experience with database design, SQL, and backend services.
• Proficiency with modern JavaScript frameworks such as Ember.js, Angular, or React a plus.
• Experience in the IoT and/or home automation field is a plus.
• Solid track record of implementing and improving unit testing and automated testing strategies.
• Experience in distributed systems, real-time communications, or high-performance applications.
• Excellent communication skills and ability to lead cross-functional collaboration.

Why You Will Love Working Here

• Collaborate with exceptional peers. Work alongside talented engineers who value innovation and excellence.
• Shape technical direction. Influence architecture decisions that impact millions of connected devices globally.
• See your impact. Watch your solutions interact with and power IoT hardware in real-world environments.
• Mentor and grow talent. Help guide the next generation of engineers while building high-performing teams.
• Work with cutting-edge technology. Our stack includes C#, .NET, SQL Server, Kafka, Ember.js, and native iOS/Android apps.
• Long-term employment based on a permanent employment contract (CoE).
• Attractive benefits package: including medical care, life insurance, sports package, annual budget for professional development ($2,000).

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

EBS Sp. z o.o. is a dynamically growing Polish technology company with over 35 years of experience, specializing in the development of smart security solutions. We are part of the American corporation Alarm.com, a leading global provider of intelligent security solutions for homes and businesses.

For more information, please visit www.alarm.com or ebssmart.com

Alarm.com is an Equal Opportunity Employer

 In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations, such as managing our recruitment system and ensuring compliance with labor laws and regulations, even after we have made our employment decision.We will retain this data for a maximum of 3 years after the end of the recruitment process. The data administrator is EBS Sp. z o.o.

This position follows the Company’s hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week.

The Basics

This Senior Helpdesk Engineer will work directly with a talented team of IT and security professionals. This role will also have the opportunity to learn new technologies, including Tanium’s product. 

The Senior Helpdesk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with our end-users, which includes developers, engineers, sales, and support staff. A successful candidate will also enjoy working for a company that is focused on quality and ensuring the long-term success of Tanium. 

What you'll do

• Serve as the escalation point for hardware, software, network, and system issues 
• Diagnose, troubleshoot, and resolve high-impact or ambiguous problems across endpoints, operating systems, identity and access, SaaS tools, and basic networking 
• Own tickets end-to-end, including root cause analysis, resolution, documentation, and follow-up communication against SLA 
• Lead incident response efforts, coordinating internal IT teams, security, and vendors as needed 
• Identify trends, recurring issues, and systemic gaps; proactively drive long-term fixes rather than short-term workarounds 
• Provide guidance to junior level Helpdesk Engineers through knowledge sharing, shadowing, and informal coaching 
• Review and contribute to helpdesk workflows, runbooks, and troubleshooting guides with a focus on improving tooling, processes and end user experience.  
• Support user provisioning, access management, and identity systems with a focus on security and compliance 
• Provide advanced troubleshooting and user support for conferencing platforms such as Zoom and Microsoft Teams, as well as other essential collaboration technologies supporting remote and hybrid work environments. 
• Administer the full lifecycle of IT hardware and software assets, including setup, deployment, inventory tracking, and recovery, ensuring all devices are configured, assigned, and documented for compliance and audit purposes. 
• Maintain the operational readiness of conference rooms and manage the setup and troubleshooting of equipment for meetings, webinars, and organizational events. 
• Actively contribute to assigned IT projects, supporting initiatives that enhance technological innovation, optimize service delivery, and advance organization's overall IT strategy. 

We’re looking for someone with

• Bachelor’s degree or equivalent experience 
• Minimum 3-5 years of relevant technical support experience 
• Proven problem-solving capabilities with expertise in supporting and troubleshooting both Windows and macOS environments, including common productivity and collaboration software. 
• Hands-on experience with user and group management in Microsoft 365 and Active Directory environments. 
• Familiarity with basic networking concepts such as DNS, DHCP, VPNs, and TCP/IP, with the ability to diagnose and resolve common connectivity and access issues. 
• Experience using ticketing systems (ServiceNow preferred) to document, track, and close support requests. 
• Exposure to cybersecurity fundamentals, including secure endpoint management, vulnerability management, and compliance standards. 
• Practical knowledge of endpoint protection and MDM solutions 
• Experience supporting remote users, SaaS-based productivity suites, and cloud identity management platforms. 
• Experience providing executive and VIP support.  

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy.

This position follows the Company’s hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week.

The Basics

This Lead Helpdesk Engineer will work directly with a talented team of IT and security professionals. This role will also have the opportunity to learn new technologies, including Tanium’s products. 

The Lead Helpdesk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with our end-users, while also helping to build out our local IT team in the region. A successful candidate will also enjoy working for a company that is focused on quality.  

What you'll do

• Serve as the escalation point for hardware, software, network, and system issues
• Troubleshoot across endpoints, operating systems, identity and access, SaaS tools, and basic networking
• Help build a local team of engineers focused on supporting and improving employee technology experiences globally.
• Own ticket triage standards, prioritization guidelines, and escalations paths
• Ensure consistent troubleshooting approaches and high-quality ticket resolution against SLA
• Maintain and improve day-to-day helpdesk workflows and queue health
• Maintain and create knowledge base articles, identify documentation gaps, and use documentation as a primary operational tool
• Provide technical guidance and coaching to helpdesk engineers
• Act as local hands and eyes for supporting local engineering environments with support from global peers.
• Partner with other leaders to identify automation opportunities, conduct tool evaluations, and strategize on operational improvements
• Communicate recurring issues, capacity constraints, and lead root cause analysis for any systemic issues
• Participate in operations and incident reviews as well as strategic planning 

We’re looking for someone with

• Minimum 5 years of relevant technical support experience, with at least 2 years as lead engineer
• Proven problem-solving capabilities with expertise in supporting and troubleshooting both Windows and macOS environments, including common productivity and collaboration software.
• Hands-on experience with user and group management in Microsoft 365 and Active Directory environments.
• Familiarity with basic networking concepts such as DNS, DHCP, VPNs, and TCP/IP, with the ability to diagnose and resolve common connectivity and access issues.
• Experience using ticketing systems (ServiceNow preferred) to document, track, and close support requests.
• Exposure to cybersecurity fundamentals, including secure endpoint management, vulnerability management, and compliance standards.
• Practical knowledge of endpoint protection and MDM solutions, Tanium preferred
• Experience supporting remote users, SaaS-based productivity suites, and cloud identity management platforms.
• Experience providing executive and VIP support.  

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy.