The Impact You’ll Be Contributing to Moloco:

As a Growth Manager in Japan, you own the success and expansion of a portfolio of small to mid-sized advertiser accounts - driving revenue growth through strategic account management, data-driven optimization, and trusted client partnerships. You'll translate Moloco's programmatic solutions into measurable business outcomes for clients across mobile apps, gaming, commerce, and streaming, partnering closely with Sales, Implementation, Product, and Data Science to unlock performance and scale.

The Opportunity:

Client Relationships & Account Ownership

• Own day-to-day relationships across a high-volume portfolio of mid-market and SMB accounts, acting as the primary point of contact for client success.
• Lead client meetings, business reviews, and multi-stakeholder communications with clarity and consistency.
• Understand each client's business objectives, KPIs, and growth ambitions - and proactively surface aligned opportunities.
• Prioritize effectively across a large book of business, ensuring every account receives meaningful strategic attention.

Revenue Growth & Commercial Strategy

• Develop and execute data-driven strategies to drive upsell, cross-sell, and incremental revenue across your book of business.
• Identify and pitch expansion opportunities, balancing short-term gains with long-term partnership durability.
• Use data storytelling to build business cases and influence client stakeholders to act - budget shifts, new product adoption, geo expansion.
• Handle objections with structured commercial thinking and creative problem-solving.

Campaign Performance & Optimization

• Monitor how clients are utilizing Moloco's DSP - identifying underperforming setups, missed opportunities, and levers for improvement.
• Proactively surface actionable recommendations to help clients get more out of the platform: bidding strategies, budget allocation, creative approaches, and geo expansion.
• Use tools (SFDC, Moloco Cloud Platform, Looker) to analyze performance data and translate findings into clear, client-ready narratives.
• Partner with Implementation, DS, and Operations to flag and resolve technical issues that affect client performance.

Cross-Functional Collaboration & Market Feedback

• Partner with Sales, Implementation, Data Science, and Operations to drive account outcomes and ensure smooth client onboarding.
• Relay market and client feedback to Product, DS, and Engineering to inform roadmap decisions.
• Contribute to team playbooks and pitch materials; share what works in Japan with regional and global peers.

How Do I Know if the Role is Right For Me?

Experience

• 1- 3 years in account management or growth, ideally in programmatic marketing, mobile advertising, or ad tech.
• Proven track record managing and growing advertiser accounts, including high-volume or mid-market books of business.
• Familiarity with big data, MMPs, the mobile app ecosystem, and ad tech platforms.

Skills & Mindset

• Strong commercial instincts: identifies upsell opportunities and executes with data-backed pitches.
• Advanced data storytelling: turns performance data into clear narratives that influence client decisions.
• Excellent communication and presentation skills -  simplifies complex concepts for client managers and directors.
• High ownership mentality; proactive and curious approach to problem-solving across multiple accounts.
• Growth mindset: treats setbacks as learning opportunities, seeks feedback, and shares learnings with the team.
• Collaborative and low-ego; strong cross-functional partner to Sales, Implementation, Product, and DS.

Language

• Native/fluent Japanese, Business-level English

The  Opportunity

We are looking for someone to join our team who has a passion for technology, strategic problem solving, and providing thought leadership to help our customers on their Identity journey. 

You are a continuous learner, building your product knowledge, and industry knowledge as well as building relationships with customer stakeholders to be their trusted advisor.  You will guide our customers to rapid adoption, expansion, and identify churn risks. 

As a CSM you play an important role in working with and connecting the customer's needs to the Sales team, Product Management team, Support, Renewals, Professional Services, and Engineering teams.

Below outlines some key attributes for a Customer Success Manager:

• Customer Success and Growth: Develop roadmaps and strategies to accelerate customers' strategic direction, track goals and progress, and identify opportunities for improvement.
• Ownership: Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders.
• Research and Insights: Conduct regular research on industry trends, customer needs, and preferences to develop thought leadership through industry trends and insights to drive customer innovation.
• Proactive engagement and Strategic Success Plans: Create strategic success plans aligned with the customers goals, track progress, and provide high value assets to be reused by our customer champions to communicate the value of Okta. 
• Communication: Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams. Enhance customer satisfaction, improve collaboration, and understand customer problems and goals.
• Problem-Solving: Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions.
• Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive initiatives that can positively impact many customers.
• Build and Maintain Executive Relationships: Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy. Engage a range of strategic customer personnel in order to influence larger customer decisions.
• Product Knowledge: CSMs need to have a deep understanding of Okta's products and services, as well as excellent time management skills, in order to provide customers with insights and direction. Build knowledge through achieving minimum certification levels and spending time staying up to date on solutions and roadmap.

You would be Ideal for this role if you have: 

• Experience in customer success management, ideally working with customers to drive adoption of a technical platform or solution. 
• Customer-centric and proactive team player that is focused on driving customer loyalty and adoption
• Success in working in and navigating enterprise environments, building trusted relationships at all levels in the organization. 
• Experienced in driving product adoption and expansion, through understanding the customer’s current situation and desired outcomes. Being able to utilise consulting style questions to engage and discover the information we need to support our customers
• Able to operate in a fast-paced environment and manage multiple customers and projects, adapt to changing priorities, think ahead, and solve problems.
• Ability to take on feedback, be willing to learn new things, have a growth mindset and align to Okta core values
• Strong oral, written and presentation skills 
• Ability to organize, prioritize, complete activities and meet deadlines on a daily basis

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About the Role

As we continue to expand our presence across Japan, we’re hiring an additional Channel Sales Manager to join our growing local team. This role is a key part of scaling Verkada’s reach in the region through strategic reseller and integration partners.

This role is based in Japan and requires regular travel across the country to support partners, customers, and team initiatives.

Our mission is clear: to protect people and places in a privacy-sensitive way. Verkada’s cloud-based technology is transforming physical security across industries like retail, education, manufacturing, healthcare, and more. In this role, you’ll work alongside our existing Channel Sales Managers to drive pipeline, strengthen partner relationships, and execute initiatives that grow Verkada’s footprint in Japan. If you have a strong background in channel sales or partner management in Japan, we want to hear from you.

What You’ll Do

• Drive Net New Pipeline: Proactively identify and generate pipeline with new end-user customers through strategic reseller partners. Collaborate closely with field sales teams to co-sell and close high-value opportunities across Japan.
• Execute Regional Channel Strategy: Build and manage a focused partner business plan that aligns with Verkada’s overall Japan go-to-market objectives and quarterly sales targets.
• Empower Our Partners: Train and enable partner executives, sales teams, and technical stakeholders on Verkada’s full product portfolio, programs, and campaigns to ensure deep engagement and capability.
• Collaborate Cross-Functionally: Work with Verkada’s internal sales, marketing, and pre-sales teams to deliver joint activities such as partner events, demand generation campaigns, and customer-facing initiatives.
• Lead with Insight: Conduct regular QBRs and performance reviews with partners to align on goals, track success, and identify growth opportunities.
• Strengthen the Channel Ecosystem: Influence partner sales teams to prioritise Verkada in key deals and business planning. Share field insights to improve channel programs, tools, and incentives.
• Drive Awareness and Demand: Represent Verkada at regional in-person and virtual events to build brand awareness, strengthen relationships, and grow the partner community in Japan.
• Operate Strategically and Tactically: Own the full lifecycle of partner engagement in Japan—from onboarding and enablement to pipeline development and revenue realization.

What You Bring

• Experience & Success: 5+ years in channel sales or partner management with a strong track record of building new business through security integrators, IT VARs, or related reseller networks. Recognition such as President’s Club is a plus.
• Strategic & Creative Thinking: A structured, process-driven approach complemented by innovative thinking to create scalable, partner-focused initiatives.
• Relationship Builder: Ability to influence and engage across all levels from partner sales reps to executive leadership.
• Technical Fluency: Comfortable in product and operational discussions. Proficiency in Salesforce, Excel, and business intelligence tools.
• Clear Communicator: Strong verbal and written communication skills, attention to detail, and professional presence. Native-level Japanese (must have) and intermediate to business-level English.
• Location: Must be based in Japan and open to regular travel across the country.

Japan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs 
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

We’re looking for Bilingual Enterprise Customer Support Advocate, fluent in English and Japanese, to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner. This is a hybrid position, open to applicants located in Tokyo, Japan. In this role, you will report to the Senior Manager, Enterprise Customer Support.

WHAT YOU’LL DO:

• Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)]
• Embrace a customer first mindset to address and resolve customer questions, issues, and concerns 
• Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers.
• Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
• Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity)
• Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
• Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones.
• Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns.
• Maintain a focus on excellence by meeting or exceeding monthly/quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/ATHT), Customer First Proactive Outbound Calls, Adherence and Occupancy.
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Fully fluent in Japanese and English (verbal and written)
• Some relevant experience in a product or customer technical support role.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to multitask, attention to detail and time management are essential.
• Knowledge of ticketing platforms i.e. ZenDesk and Jira is a plus.
• Experience in a multi-channel environment (Phone/Chat/Email).
• Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products.
• Strong work ethic to handle multiple requests with exceptional follow-through
• Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc].
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Priority Setting: Focuses time/energy on the most important issues/opportunities. 
• Clearly understand how to assess the importance of tasks and decisions.
• Interpersonal Savvy: relates openly and comfortably with diverse groups of people. 
  

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

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Job's mission

Shape the future of semiconductor innovation through strategic customer partnerships. As an Account Management (snr) manager at ASM, you’ll lead global engagement with a key customer, aligning business opportunities with long-term technology needs. Your work will connect ASM’s innovations with customer success through insight, collaboration, and execution.

What you will be working on

• Manage a key account for all the business issues, all ASM products and services with clear execution metrics
• Drive increased share growth at a key customer for all the product segments
• Product and innovation introduction to the customer
• Communicate with customers and find future application
• Make presentation materials for internal/external use
• Make strategic list of opportunities aligned with Sales/KAT/Process
• Create JDP opportunity for new products and new application engagement
• Achieve minimum of one new application penetration per year
• Communicate with Product Management and Development Management to find a way to engage with customers.
• Develop deep customer relationships across the customers’ organization
• Build a high performing local commercial organization
• Identify emerging regional growth opportunities and develop business strategy
• Build strong relationships within key customer functions and tier suppliers
• Must be able to effectively coordinate strategic efforts of various internal multi-regional sales and technical support teams
• Develop short/long-term partnership programs with key customer's fab and procurement div., by doing that, improve sales revenue

What we are looking for

• At least 10 years of experience in semiconductor capital equipment sales for key account - Sales / Marketing / Purchasing
• B.S. in an engineering discipline is plus
• Large account management experience
• Knowledge of thin film deposition systems
• Having a superior ability to drive the strategy within a global matrixed organization is preferred
• Deep and extensive professional network with key account executives
• Good communication skill with customer R&D, Manufacturing & Purchasing understanding technology and the Products
• Continuous interest in new Technology
• Keep interest in new technology in semiconductor device manufacturing
• Bilingual / Fluent in English and Japanese

General Responsibilities

The  Service Manager reports to the Account Director and is responsible for all customer service of ASM products that are installed within the assigned region for Japan.  Support activities include equipment installation, qualification and service of ALD, PEALD, CVD, PECVD, and EPI equipment.  In addition to managing support of ASM equipment, the service manager has ownership of regional spare parts depots and consignment inventory levels.  The service manager is accountable to meet all financial targets for the region including service and spares businesses.  Managing and developing field service engineers.

Objectives

• Stay informed as needed relative to account goals, roadmaps, financial results, personnel issues, and supplier/customer/community concerns
• Motivate and communicate with direct reports to do superior work within allowed costs and schedule
• Measure results on a continuous basis, and take corrective actions
• Report completions, progress, problems, and opportunities to their manager
• Annual Goals (To be updated every year) Creating a professional service-organization for products in the region
• Creating a professional service-organization for the products in the region
• Improving the service organization structure for both customer and ASM
• Initiating standardization and guidelines
• Creating optimum environment for product support (installation tools/procedures, etc.)
• Give inputs to improve to the product organizations, especially concerning ease of maintenance and uptime. Introduces and improves reporting structures
• Developing new processes and procedures

Specific Duties

• Establish and maintain a “Safety and Quality First” culture while achieving customer required service goals
• Participate as early as possible in new product development activities so that Field Service Engineers (FSE’s) are able to support product introduction
• Advises site personnel on routine and non-routine tasks
• Resource scheduling
• Manages service jobs to completion within scheduled timeframes
• Ensure ASM meets all support contractual agreements
• Work with Sales to close on Spares and Service contracts
• Interacts with high level customers and internal personnel
• Participates in departmental policy making decisions
• Thinks strategically, with the ability to implement tactics
• Drive customer satisfaction
• Manage FSE utilization
• People management for the various departments
• Career development for direct reports
• Conducts Annual reviews for direct reports
• Manage FSE’s/group leaders to achieve maximum performance and maximize job satisfaction
• Interprets and executes policy and procedures to subordinates (drive adherence to Service Bulletins R&U, FSM usage, accurate time reporting, etc.)
• Ensure on-line documentation is being utilized by FSE’s to drive CIP
• Plans organization’s work and schedule work completions
• Organize the workforce to accomplish the plan
• Integrate their activities in cooperation with other organizations
• Define annual goals for the FSE’s to assist in achieving account objectives

Education Requirements

• Minimum -Bachelor’s degree or higher in Engineering or a related technical field.

Experience Requirements

• 5–10 years of experience in Field Service Management, preferably in the semiconductor capital equipment industry.

Skills & Competencies

• Business-level proficiency in both Japanese and English
• Must be able to interact and influence senior management levels; both internally and externally
• Experience with P&L management and general business processes
• Extensive knowledge and experience within a related service industry, customer satisfaction and account management, preferably in semiconductor industry
• Should have knowledge of semiconductor industry, related ASM applications and technology
• Good project and time management skills
• Good verbal and written communication skills
• Previous experience as People manager
• Experience with Forecasting revenue generation
• SAP knowledge required

The Okta Technical Account Management (TAM) Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity

This is an exciting opportunity for an experienced technical expert to join the Okta Japan TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. 

You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role. 

What you’ll be doing:

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learn our customers’ business, gaining insights into their strategies, goals, and challenges, through the lens of identity
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analyse trends, identify areas for improvement, and take action to optimise customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach

Requirements:

• 5+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
• At least 3 years of hands-on experience as a Technical Account Manager (TAM), or comparable customer-facing role, preferably in the IAM space
• Native-level Japanese proficiency with excellent communication and reading comprehension skills.
• Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations.
• Familiarity with the following core CIAM areas or technical competencies: 
• Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
• Consuming APIs and HTTP request methods
• High-level understanding of custom consumer and SaaS apps, both web and native
• Passion for learning cybersecurity principles for IT and consumer applications
• Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
• Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
• A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data. Strong presentation and whiteboarding/diagram skills
• Excellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to C-level exec
• Ability to influence customer behaviour & health metrics across a portfolio of customers

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The Team

You will be part of the APJ Regional Product Marketing (PMM) team, which is a key regional extension of the US-based corporate Product Marketing organization. Our mission is to bridge global strategy with the unique needs of our local markets.

This role acts as a strategic liaison, working closely with the APJ Go-to-Market (GTM) teams (including Marketing, Sales, and Partners) on one side, and serving as a vital link to the US PMM team, Product Management, and other headquarters-based organizations on the other.

Your core responsibilities will be to drive the success of our products in the APJ market. This includes defining messaging and positioning based on market and competitive intelligence, leading product launches, creating compelling content for customers and prospects, and delivering impactful sales enablement programs. Essentially, you will be the voice of the market to the company and the voice of the product to the market.

Role

This role serves as a critical bridge between corporate headquarters and the APJ market, with a primary focus on Japan while also supporting Korea and other APJ regions. You will be responsible for ensuring regional needs are reflected in the global strategy. As the market expert, you will continuously research and analyze customer trends, the competitive landscape, and regulatory requirements in these territories. You will be expected to provide feedback to the global strategy and lead the development of regional strategies, optimizing Okta's messaging, content, and go-to-market (GTM) plans to accelerate business growth.

Responsibilities

• Adapt and localize global product messaging and go-to-market strategies to resonate effectively with the Japanese and South Korean markets.
• Create compelling external-facing content that clearly translates complex technical values into business benefits for customers and partners.
• Evangelize Okta's solutions by actively speaking and presenting at industry events, webinars, and customer briefings.
• Empower internal sales teams and external partners through comprehensive enablement sessions and targeted sales support initiatives.
• Drive regional marketing initiatives and cross-regional support in ASEAN and ANZ as needed, fostering a collaborative approach within the APJ PMM team.

Requirements Must-Haves:

• Bachelor's degree or equivalent practical experience.
• 10+ years of professional experience in the SaaS business sector.
• 5+ years of experience in Product Marketing (PMM), Presales, or Technical Consulting.
• Business level or fluent proficiency in Japanese, Korean, and English.

Nice-to-Haves:

• Knowledge or experience with Identity and Access Management (IAM).
• Proven ability to translate technical concepts and value propositions into easily digestible external messages and marketing content.
• Strong background in presales or consulting, with a deep understanding of customer technical requirements.
• Exceptional project management skills with a track record of successfully executing cross-functional initiatives.
• Demonstrated experience and confidence in public speaking, including keynotes, webinars, and partner events.

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チームについて (The Team)

所属いただくのは、米国本社のプロダクトマーケティング（PMM）チームに属する、APJ地域担当のリージョナルPMM組織です。私たちのミッションは、グローバル戦略と地域市場のニーズを繋ぐことです。

主な役割として、APJ地域のGTM（Go-to-Market）チーム（マーケティング、営業、パートナー）と緊密に連携する一方、米国本社のPMMチームや製品開発、コーポレートマーケティングといった関連部門との架け橋となります。

具体的には、市場・競合分析を通じて製品のメッセージングとポジショニングを策定し、新製品の市場投入（ローンチ）を主導します。また、営業チームやパートナー向けのイネーブルメント資料や、顧客・見込み客向けの各種コンテンツを作成し、APJ市場におけるビジネスの成功をドライブしていただきます。

役割 (Role)

このポジションは、主に日本市場に重点を置きながら、韓国およびその他のAPJ地域もサポートし、本社とAPJ市場の重要な架け橋としての役割を担います。担当地域の市場専門家として、顧客動向、競合環境、規制要件を継続的に調査・分析し、地域のニーズをグローバル戦略に反映させる責任を負います。グローバル戦略へのフィードバックや地域戦略の策定を主導し、Oktaのメッセージング、コンテンツ、GTM（Go-to-Market）戦略を各市場に最適化することで、ビジネスの成長を加速させることが期待されます。

主な業務内容 (Responsibilities)

• 適応・ローカライズ: グローバルの製品メッセージや市場参入戦略を、日本および韓国市場に効果的に響くよう適切な内容に調整します。
• コンテンツ作成: 複雑な技術的価値を、顧客やパートナー向けのビジネス上のメリットへと明確に変換する、魅力的な外部向けコンテンツを作成します。
• 啓蒙・発信: 業界イベント、ウェビナー、顧客向けブリーフィングに積極的に登壇・プレゼンテーションを行い、Oktaのソリューションを啓蒙します。
• 支援・イネーブルメント: 包括的なイネーブルメントセッションやターゲットを絞った営業支援施策を実施し、社内の営業チームおよび外部パートナーの活動を強化します。
• 推進: APJ PMMチーム内での協調的なアプローチを促進し、必要に応じてASEANおよびANZ地域でのマーケティング施策や地域横断的なサポートを推進します。

必須要件・歓迎要件 (Requirements) 必須要件 (Must-Haves):

• 学士号または同等の実務経験。
• 10年以上のSaaSビジネスにおける実務経験。
• 5年以上のプロダクトマーケティング（PMM）、プリセールス、またはテクニカルコンサルティングの経験。
• 日本語、韓国語、英語でのビジネスレベル以上の優れたコミュニケーション能力。

歓迎要件 (Nice-to-Haves):

• アイデンティティおよびアクセス管理（IAM）に関する知識・経験
• 技術的な概念や価値提案を、外部向けのわかりやすいメッセージやマーケティングコンテンツに落とし込める実績のあるスキル。
• プリセールスやコンサルティングの強力なバックグラウンドがあり、顧客の技術的要件を深く理解していること。
• クロスファンクショナルなプロジェクトを成功裏に実行した実績と、優れたプロジェクトマネジメントスキル。
• 基調講演、ウェビナー、パートナーイベントなど、人前で話すことに対する実績と自信（スピーカー・登壇経験）。

#P25097_3420797

#LI-hybrid

POS-P252

We are a team of enthusiastic Solutions Engineers working from different offices and remotely across the globe. We support each other and we share our knowledge - within our own team but also across the global Presales organisation at HubSpot. We strive to do this in a psychologically safe and inclusive environment where everybody’s opinion is equally valued and heard and where we have some fun along the way :-). As our CTO and Co-founder Dharmesh Shah said during his keynote at INBOUND 2020: "Diverse teams are the best performing teams!". You might also find the following article interesting from our EMEA SE manager: How we value Diversity in Pre-sales.

We are looking for someone who knows how to collaborate well in a team environment, who is sensitive to clients’ needs and who can develop relationships. In this role, you will mostly work with our sales teams but also with many other stakeholders, incl. our Solutions Architect, local sales leadership, our post-sales technical consultants and our regional solutions partners. 

Life at HubSpot is certainly busy and it can be a bit hectic sometimes but we respect the boundaries people set for themselves to manage both life and work. You might enjoy this short video on Linkedin by Dan, the manager of the JAPAC SE team, about how much this flexibility means to him as a parent.

In this role, you will:

• Work closely with our Account Executives in the selling team to solve the prospects needs pre-sales
• Develop strategies with our Account Executives to understand how to help their customers/prospects 
• Strategically manage complex uses cases and the stakeholders on a deal
• Lead and drive technical pre-sales conversations around integration and data migration
• Provide valuable feedback to our product team by being the voice of the prospect
• Coach the sales teams on HubSpot’s functionalities to help come up with strategic value-oriented solutions for our prospects
• Collaborate with other SEs across the globe on local, regional and global initiatives and projects

What are the role requirements?

• Excellent reading and writing communication skills in Japanese and English (verbal communication is not necessary required)
• Experience in a customer-facing role
• For example as a Pre-Sales Consultant, Solutions/Sales Engineer or as an Implementation, Onboarding or Technical Consultant or in a technical sales role. 
• Ability to conceptually understand technical concepts and overall technologies 
• Such as how API works and backend/front end systems

Who succeeds in this role?

• A team player who loves autonomy in their role with great collaboration and communication skills
• Someone who is curious, eager to learn, and open to admitting mistakes #growthmindset
• Someone who exemplifies HEART
• Someone who is great at time management
• A problem solver with a consultative and strategic mindset
• Someone with a business and value-oriented mindset

We don’t expect you to be an expert at everything. Extensive on-the-job training will be provided to the successful candidate.

ABOUT THE TEAM:

The Connected Warfare division provides the joint, time-sensitive, multi-domain, ubiquitous, connected mesh ecosystem built from hardware, software, and partners to solve mission command problems. This mesh powers applications and unifies Anduril capabilities that provide mission command to the warfighter and facilitate real-time decisions at the tactical, operational, and strategic level of war. This ecosystem enables disproportionate impact by connecting every robot, human, and sensor in every domain, bringing together hundreds of thousands of endpoints across the planet. It transforms the way militaries close kill chains and leverage mission autonomy, and it enables developers to build experiences in a connected mesh ecosystem.

ABOUT THE JOB:

As a Program Manager (PM), you will orchestrate the development and delivery of complex software and hardware products, ensuring alignment with client needs and company growth strategies. This role requires a unique blend of technical expertise, program management experience, and an understanding of the defense sector. You will work closely with engineering, product, business, and government stakeholders to deliver innovative solutions that meet the needs of our customers and partners.

RESPONSIBILITIES:

• Serve as the local customer interface to ensure Anduril’s Connected Warfare capabilities are well represented and aligned to Japan’s Ministry of Defense challenges and opportunities, working in partnership with Anduril’s in-region Growth team
• Provide Project Management and Contract Lead roles working directly with Japan Ministry of Defense customers and partners to develop and deploy Anduril C2 integrated hardware-software products to meet customer and operational needs
• Own the delivery of contract deliverables to include developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps
• Responsible for monitoring Anduril C2 product connectivity, function, and integration with customers
• Design and implement user feedback loops to gather, triage, and prioritize requirements, feedback, and issues found through the employment of Anduril Connected Warfare products during customer training, exercises, and normal use
• Develop and contribute to a streamlined user feedback and engagement system, which could include issue tracking, training sessions, refreshers, and focused preparation for exercises and events
• Provide input to program and engineering teams to drive the development of product features and configurations that enhance or greatly improve efficiency of user workflows and employment of Anduril Connected Warfare products
• Support engagements with Australia Department of Defence customers and key alliance partners to integrate and accelerate Anduril product adoption across INDOPACOM

REQUIRED QUALIFICATIONS:

• Proven customer-facing technical program management experience, preferably in the defense, national security, or aerospace domains. With the ability to create and maintain professional relationships with senior level Japanese customers and partners.
• Solid technical aptitude and an ability to understand technical designs, software development lifecycle, challenges and risks; ability to work closely and effectively with engineering teams.
• Ability to work with internal and external stakeholders, across a wide range of technical comfort
• Experience in translating and decomposing highly technical concepts into operational requirements and performance specifications
• Authorization to work and reside in Japan
• “Onsite" candidates only
• Fluent in Japanese and English. Fluency in Japanese culture, customs and language
• Ability to travel to meet with customers and support activities with the willingness to travel 50%

PREFERRED QUALIFICATIONS:

• Familiarity with doctrinal, functional, and technical command and control concepts, principles, and processes
• Experience with defence ICT systems (secret system preferred), tactical data links, and defence C4 systems strongly preferred
• Technical expertise and demonstrated performance in one or more of the following areas: networking, cloud technologies, and/or application development

Position Summary:

ultrafocused – Work together to fearlessly uncover new possibilities

The Senior Manager, Quality Assurance Japan, supports the Head of Quality Assurance Japan and leads day to day QA operations to sustain product launch and commercial activities. Partnering with CMC Quality, QC, Technical Operations, and Supply Chain, the role ensures operations aligned with Japanese GMP and GQP—while considering related GDP guidelines, GCP, and PV requirements—and supports the establishment of the local QA support model and supply chain model, providing technical assistance as needed. 

Work Model:

Remote: Officially documented as working full-time from home, with travel to Ultragenyx's offices or other locations on occasion as needed.

Responsibilities:

1. Under the direction of the Head of Quality Assurance Japan, lead day‑to‑day execution of QA activities and contribute to on‑time completion.  
2. Support compliance with internal policies, SOPs, industry standards (GMP/GQP/GDP), and PMDA/MHLW notifications and guidance; support inspection readiness, day‑of activities, and drafting post‑inspection responses. 
3. Perform batch disposition (product release) in accordance with Japanese GQP requirements and support communications with regulators on quality matters. 
4. Oversee domestic product testing and visual inspection results, and promptly report any manufacturing, quality control, or product quality issues identified during batch disposition activities to the General Marketing Compliance Officer, the Head of Quality Assurance Japan, and relevant stakeholders. 
5. Author, revise, and implement SOPs and quality documents; support operation and continuous improvement of the QMS in line with corporate standards. 
6. Collaborate with CMC QA, QC, Technical Operations, Regulatory Affairs, and Supply Chain to ensure a safe, uninterrupted, and effective supply of products that meets patient and regulatory expectations. 
7. Execute and drive quality processes such as change management, deviations/CAPA, product quality complaint investigations, and product recall activities in collaboration with Global Quality. 
8. Draft and manage Quality Technical Agreements and, ensure their effective implementation, including support for GxP audits and supplier quality oversight of contracted partners such as CMOs, contract testing laboratories, and distributors.  
9. Provide QA support for artwork management and facilitate Japanese–English communications between domestic partners and global technical team. 
10. Participate in external collaborations to stay current with domestic policies, practices, and regulatory guidance, and work with CMC Leads and Portfolio Management to support effective project planning and execution. Perform other duties as assigned, as needed. 

Requirements:

1. Bachelor’s degree (or equivalent qualification) in a scientific discipline such as Pharmacy, Biology, Chemistry, or Biochemistry. 
2. At least 7 years of experience in the pharmaceutical or medical device industry, including at least 5 years in a quality organization within a regulated industry. 
3. Experience in product lifecycle management, with an understanding of development through commercialization for small molecules, biologics, and advanced therapies (e.g., gene therapy and mRNA). 
4. In-depth understanding of Japanese GMP and GQP regulations, GDP guidelines, and PMDA/MHLW laws, ordinances, and notifications. 
5. Experience in negotiating and managing quality agreements, as well as vendor relationship and performance management. 
6. Excellent written and verbal communication skills in both Japanese and English, with strong interpersonal skills to collaborate effectively within cross functional teams. 
7. Proficiency in the use of risk assessment and root cause analysis (RCA) tools. 
8. Experience applying quality systems and requirements across preclinical, clinical, and commercial stages. 
9. Strong planning, organizational, and time management skills, with the ability to prioritize and execute multiple projects in a fast paced environment. 
10. Ability to travel domestically and internationally, including Ultragenyx offices in Japan and the United States and vendor sites, as required. 

#LI-CK1 #LI-Remote

Position Summary:

Senior Manager, Quality Assurance Japan は、Head of Quality Assurance Japan と共に日本における品質保証（QA）オペレーションを実務面から支え、製品上市・商業活動を支えるために必要なライセンス維持をサポートします。CMC Quality、QC、テクニカルオペレーション、サプライチェーンと連携し、グローバル（および国内）の GMP・GQPを中心とし、関連するGDPガイドライン、GCP、PVなどの要件との整合を考慮した運営を確保します。また、経営陣および Head of Quality Assurance Japan と協働して、国内の QA サポートモデルとサプライチェーンモデルを整え、必要に応じて技術的支援を提供します。 

Responsibilities:

1. 日本国内の品質保証（QA）業務について、Head of Quality Assurance Japanの指示のもと実務遂行を主導し、期限内の完遂に貢献します。 
2. 社内ポリシー・SOP、業界標準（GMP／GQP／GDP）、PMDA／MHALの法令通知やガイダンス への準拠を監督し、査察対応（事前準備、当日対応、照会事項・指摘事項への回答作成を含む）を担当し、当局とのコミュニケーションを支援します。 
3. 日本のGQP要件に基づき、ロット判定（Batch Disposition） を実施し、品質関連事項について規制当局とのコミュニケーションを支援します。 
4. 国内における製品試験結果・目視検査等を監督し、出荷判定関連業務で把握した製造・品質管理・製品品質に関する不具合 を総括製造販売責任者、Head of Quality Assurance Japan、及び関係責任者へ速やかに報告します。 
5. Ultragenyx Japan の SOP・品質文書 を作成・改訂・運用し、コーポレート基準／品質システム に準拠した運用と継続的改善を推進します。 
6. CMC QA／QC／テクニカルオペレーション／薬事／サプライチェーン と連携し、患者および当局の期待に応える 安全で途切れのない有効な製品供給 を確保します。 
7. グローバル Quality と連携し、変更管理、逸脱／CAPA、品質苦情調査、製品回収 などの品質プロセスを支援・推進します。 
8. 品質契約（Quality Agreements／Quality Technical Agreements） を策定・管理し、委託先（CMO、外部試験機関、物流業者等）への GxP 監査支援／サプライヤー品質 を含め、効果的な実行を確保します。 
9. アートワーク管理 について、品質観点からを必要に応じて支援し、国内委託組織とグローバル技術チームの日本語コミュニケーション を円滑にするサポートを提供します。 
10. 外部コラボレーション へ参加し国内政策・実務・最新ガイダンスを把握するとともに、CMC リード／ポートフォリオマネジメント と協働してプロジェクトの計画・実行・成果達成を推進します。必要に応じて その他の業務 を遂行します。 

Requirements:

1. 科学系分野の学士号（薬学・生物学・化学・生化学など）または同等の資格。 
2. 製薬／医療機器業界での実務経験 7年以上で、かつ規制産業の品質組織での経験 5年以上。 
3. 製品ライフサイクルマネジメントの経験（低分子・バイオ医薬・先端治療〔遺伝子治療、mRNA〕の開発～商業化への理解）。 
4. 日本のGMP／GQP規制、GDP ガイドライン、PMDA／MHLWの法令・通知への深い理解。 
5. 品質契約の交渉・管理、およびベンダー関係・パフォーマンス管理の経験。 
6. 日本語・英語の優れた口頭／文書コミュニケーション能力と、チームで円滑に協働できる対人スキル。 
7. リスクアセスメントおよび根本原因分析（RCA）ツールの活用に習熟していること。 
8. 前臨床・臨床・商業の各段階に応じた品質システム／要件の適用経験。 
9. 変化の速い環境で、複数プロジェクトの優先付けと遂行ができる計画力・組織力・タイムマネジメント能力。 
10. 必要に応じて、 国内外のUltragenyxオフィス（日本／米国）やベンダー施設へ出張できること。 

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As part of Datadog’s GTM Enablement department, the Technical Solutions (TS) Enablement team helps share knowledge, provide ongoing education, create training materials, and maintain processes for our internal product experts including sales engineers, technical support engineers, technical customer enablement, and technical account managers. Our team supports a top-tier product that truly solves customer problems. We share technical and product expertise with the technical solutions team through demos, e-learning, live training, documentation, and ongoing support.

Datadog continues to grow at a rapid rate and with this exciting growth, our onboarding and ongoing training is also quickly increasing in scale and complexity. Technical Solutions Field Enablement Managers play a key part in fostering a highly engaging, positive, and professional learning environment for our technical learners. This position is responsible for providing onboarding and ongoing enablement training to our TS teams in the APJ region. We are looking for a structured communicator with a knack for simplifying the complex to develop and deliver the training content, curriculum, and programs that enable our technical solutions people to be successful in their jobs. This position is based in our Tokyo office, offering the opportunity to collaborate with local and global teams, while working at the forefront of cloud monitoring and observability.

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. These capabilities are provided on a SaaS-based data analytics platform that enables DevOps and other teams to accelerate go-to-market efforts, ensure application uptime, and successfully complete digital transformation initiatives.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Implement and facilitate effective in-person and virtual onboarding and technical training programs that will improve the performance and productivity of the regional technical solutions teams.
• Regionalize training programs by incorporating APJ- or Japan-specific deals, customers, competitors, etc. into the content and talk tracks, and translate into Japanese as needed.
• Partner with the Curriculum team to give feedback, and pilot new programs in development, co-building when appropriate.
• Work closely with first line technical solutions leaders to identify, develop, and deliver ad hoc training as needed.
• Work closely with technical solutions teams to observe and assess their processes, empathize with the realities of troubleshooting and demonstrating Datadog products, evaluate the impact of enablement programs and provide coaching to individual contributors, supporting TS leadership.
• Utilize understanding of Datadog products, technical solutions team performance metrics, and key relationships with cross functional partners to contribute to enablement strategy.
  
  

Who You Are:

• 3-5 years in learning and development or technical enablement, in a training or teaching role working with technical concepts 
• Experience presenting day-long or multi-day trainings
• Demonstrated history of coaching and mentoring colleagues around key role elements 
• Experience developing dynamic and engaging trainings for various audiences
• A self-starter, tech-savvy professional who can easily understand a company’s business requirements and explain Datadog’s value and technical details to C-level executives, a technical guru and everyone in between 
• Outstanding verbal and written communicator; you make the complex simple
• General knowledge of cloud technologies
• Fluency in English and Japanese

Bonus Points:

• Experience at a high growth Software-as-a-Service or technology company
• Experienced with AWS, Azure or GCP
• Knowledge of DevOps
• Experience enabling support or sales engineers with a structured methodology

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on individual performance
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global Spring Health benefits for employees and dependents age 6+
• Competitive global benefits
• Giving programs

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Datadog is seeking a Manager, Sales Engineering to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). This is a hands-on management role where you will take an active technical role in your region supporting customer facing activities and engagements for key accounts.  You will also enable and nurture strong partnership between the SE team and other organizations within Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with the Sales Team to articulate the overall Datadog value proposition, vision and strategy to customers.
• Manage a team of individual contributors, working to expand usage of Datadog in customer accounts
• Manage resource allocation of your team and ensure their maximum productivity and engagement.
• Assist recruiting efforts to find and hire top talent within your region. Mentor/coach new hires during on-boarding to ensure proper ramping of skills and capabilities
• Ensure that your team is enabled to support all required Datadog solutions along with key technical and soft skills
• Develop a close working relationship with Product Management, Support, and Enablement to ensure continuity between pre and post sales activities
• Deliver performance reviews along with collaborating on and executing individual development plans

Who You Are:

• Experienced with 1-3+ years in a Sales Engineering team lead or mentorship role and 3+ years in a Sales Engineering or other equivalent client facing role
• Coachable, with a strong desire to improve and grow as a professional and a demonstrated ability to navigate through change
• Proven in your ability to grow and develop a team 
• Experienced in recruiting both individual contributors and front line leaders
• Knowledgeable in current infrastructure and monitoring solutions and technologies
• Able to build and execute an evaluation plan with a customer and mentor others on how to do so
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering while also coaching others how to do so
• Able to think strategically and creatively about a wide variety of challenges

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks 

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with
• Ensure successful onboarding of new Solutions Engineers
• Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters 
• Review and help prioritize Solutions Engineering escalations, and follow up with customers in Japan
• Dispatch customer requests throughout the day as part of a queue rotation schedule
• Oversee demo training and assist in demo certification
• Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers
• Build out documentation and knowledge base articles for a variety of technologies

 Who You Are:

• Passionate about people management and/or mentorship with previous experience leading a team
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• A tinkerer with some programming experience and a basic knowledge of Linux
• Fluency in English and Japanese (both spoken and written) at a business or native level is required for this role.
• Able to work a rotating schedule that requires weekend availability

 Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. 

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As an Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.
• Own and project manage the on-boarding process for new customers.
• Discover, own and manage the customer’s success plan.
• Ensure consistent alignment with decision makers on the impact of their investment in Datadog.
• Proactively build and maintain targeted relationships with people of influence throughout the customer base.
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).
• Monitor and analyze usage trends to uncover potential renewal opportunities and risks. 
• Act as the primary owner of customer adoption and health.

Who You Are:

• 3+ years in a Customer Success or Account Management role in B2B SaaS.
• Experience working with a portfolio of accounts that included large Enterprise.
• Experienced in driving discovery to understand your customers key pain points, objectives and priorities. 
• Excellent in communicating complex concepts and aligning them to the pains and objectives of your customers. Experienced in shifting your message effectively to align with the expectations of the audience. 
• You’re excited to work in a fast paced environment, where you’re expected to consistently develop your skill set and play an active role in the development of the team’s best practices. 
• Able to travel for customer onsite visits and events as required.
• Fluent in written and spoken Japanese, Fluent in written English and at least high conversational level in spoken English and X

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message 
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking 
• Continuous professional development, product training, and career pathing 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

An overview of this role

As a Customer Success Manager, you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and Centers of Excellence efforts, and translate product usage data into clear, actionable recommendations for both customers and GitLab account teams. You’ll collaborate closely with Product Management, Engineering, Sales, and Professional Services, with success in your first year measured by customer satisfaction, retention, and the strength of the strategic relationships you build.

What you’ll do

• Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
• Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
• Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
• Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
• Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.
• Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed.
• Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.

What you’ll bring

• Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
• Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
• Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
• Knowledge of the software development lifecycle, including typical development pipelines and tooling.
• Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
• Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.
• Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
• Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.

About the team

The Customer Success Management team at GitLab works with customers across regions to drive adoption of the GitLab DevSecOps platform, measure and communicate outcomes, and build long-term advocacy. As a globally distributed, all-remote team, we collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other groups to connect customer needs with GitLab’s product and services. We focus on helping our customers establish GitLab best practices, including Centers of Excellence, and on turning usage data into actionable insights that support strategic and technical objectives.

About The Role 

As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Responsibilities

We are looking for an experienced Staff Forward Deployed Engineer to join our Forward Deployed Engineering team. In this role you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.

Workato has a positive, diverse, and collaborative culture—we look for people who are curious, inventive, smart, hardworking, and work to be a little better every day. Workato has also been recognized amongst the “Top 47 Enterprise Startups to Bet Your Career On in 2020”, the “Hottest 13 Productivity Software Startups to Watch in 2020!”, and the “Top 15 startups helping even non-programmers build simple apps, ahead of an expected software developer shortage” by Business Insider.

In this role, you will also be responsible to:

• Architect and design intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform

• Design and deploy Agentic AI solutions using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)

• Develop techniques enabling large language models (LLMs) to reliably author complex behaviors

• Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.

• Technical solutions expert with an aptitude for technical advising, troubleshooting, and analysis. 

• Work closely with clients to understand requirements and provide technical guidance.

• Tailor Workato AI solutions to meet specific client needs, ensuring optimal functionality and scalability.

• Continuously monitor and improve AI system performance, ensuring efficiency and reliability

• With strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience. 

• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks.

• Ensure AI-driven automation is fault-tolerant, efficient, and aligned with enterprise IT best practices

• Create and deliver custom product demonstrations to support the sales and other internal teams.

• Improve internal processes, and promote knowledge sharing in the team, by contributing to Workato’s knowledge base

• Prioritize and deliver outstanding customer service experience to Workato customers

• Play a key role right from the product ideations stage to the implementation stage.

• Support the product manager in creating the technical and design specifications

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education - Computer Science, Artificial Intelligence, Machine Learning, or a related field.

• Total12+ years of relevant experience in the field of design, development and implementation.

• Proven experience in AI engineering, with a focus on agent-based systems.

• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations

• Knowledge of Implementing Integration projects is a must. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and Databases.

• 5+ years of experience, working with Integration Platform such as TIBCO, Dell Boomi, MuleSoft etc is a plus. Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure

• Strong working knowledge with APIs - RESTful, SOAP/XML. Sound knowledge of Data Structure - JSON. Sound knowledge of any RDBMS/NoSQL. 

• 2-3  years of coding experience (Java/Python/Ruby)

• Technical background or a good understanding of technology and industry trends, especially in the app integration space

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / Marketo is a plus

• Working knowledge on Microservices or API-based integration architecture, Event driven architecture, Process Automation via BPM or RPA is a plus.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

(REQ ID: 2747)

Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
• Dataiku platform architecture and deployment
• Platform operations and upgrades
• Best practices for platform usage
• Security, data management, and compute resources
• ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing

What you'll need to be successful

• 7+ years of experience in a customer-facing technical role
• Native or bilingual proficiency in Japanese
• Fluent English communication 
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration, including networking
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Familiarity with the Hadoop and/or Spark ecosystems

How you'll stand out 

• Experience with Python
• Data-Science knowledge
• Basic knowledge of Java
• Familiarity with ML-Ops practices and tools

What does the hiring process look like? #LI-Hybrid #LI-AN1

• Initial call with a member of our Technical Recruiting team
• Video call with the TAM Hiring Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with TAM Team members
• Final Interview with the VP Field Engineering

#LI-AH1

#LI-JR1

An overview of this role

We are seeking a Security Manager, Application Security to drive the AppSec team at the tactical and operational level within the Security Platforms & Architecture (SPA) sub-department. The Application Security team is a key and critical stakeholder in securing GitLab’s product offerings.

In this role, you will manage and develop a team of Application Security Engineers (Intermediate through Staff) who perform security reviews, threat modeling, vulnerability triage, and secure design consultations across GitLab’s product surface. Your team is the front line of Product Security: the people reading the merge requests, talking to engineers, and evaluating features’ security posture before they are released to customers.

You will operate in an environment where feature delivery and platform capabilities are accelerating, architectures and technologies are evolving, and teams are continually balancing ambitious product goals with a strong security posture. In this context, you will help Product Security:

• Ensure that material product security risks and tradeoffs are surfaced, acknowledged, and decided at the right leadership levels
• Own operational execution for the team and ensure it operates through operational excellence.
• Build capability across every team member through coaching, mentoring, and career development
• Drive automation and AI-assisted enhancements of repeatable and time consuming work.

What you’ll do

• Lead, develop, and mentor a team of Application Security Engineers focused on clearing roadblocks, career growth and development, coaching and mentoring.
• Own the team’s operational cadence end to end: triage rotations, Application Security review queues, milestone planning.
• Drive tactical execution of the Application Security program: scaling the team for non linear security gains, security reviews enhancements and secure design consultations for high-risk changes.
• Lead AI adoption within the Application Security team: leverage AI-assisted/automated workflows for review triage, threat model generation, code analysis, and operational toil reduction. Champion practical AI use without losing critical thinking rigor.
• Recommend and drive security-related technical and process improvements.
• Author and execute project plans for security initiatives. Set schedules and assignments, anticipate roadblocks, and measure performance against goals.
• Provide input on security architecture, features, and issues. Serve as a partner and enabler to Product and Engineering teams on application security decisions.
• Partner with Security Architecture, Infrastructure Security, Security Research, and Security Operations on end-to-end risk reduction, aligning Application Security work with broader Product Security objectives.
• Prepare and deliver meaningful, actionable metrics to Product Security leadership.
• Hire and build a world-class team. Train team members to screen candidates and conduct structured interviews. Build the team’s ability to grow itself.

What you’ll bring

• Demonstrable prior people management experience in application security or a closely related security engineering discipline, preferably in high-velocity R&D organizations.
• Deep familiarity with application security domains: secure code review, threat modeling, vulnerability management, secure SDLC, and common vulnerability classes (OWASP Top 10, CWE), whether from direct Application Security roles or from owning secure delivery of complex systems.
• Demonstrated success building trust with Product and Engineering peers, influencing security related decisions, and co-owning outcomes rather than acting solely as a gate.
• Comfort with AI-augmented workflows and enthusiasm for leveraging tools like GitLab Duo to scale the Application Security function, along with strong alignment to GitLab’s values and a track record of thriving in a highly collaborative, remote-first culture.
• Good at establishing clear guidance and distributing the workload appropriately. Lays out work in a well-planned and organized manner, maintains two-way dialogue with others on work and results and is a clear communicator.
• Accurately scopes the length and difficulty of projects, breaks them into clear process steps with owners and timelines, anticipates problems before they stall progress, and consistently measures performance against goals to evaluate what worked and what didn't.
• Breaks down complex problems with rigorous analysis, surfacing hidden risks and delivering conclusions that withstand scrutiny.
• Excellent written and verbal communication skills, with demonstrated experience in executive-level communications in an all-remote, asynchronous environment.
• Consistently delivers above expectations, drives measurable results and raises the performance bar for the entire team.
• Nice to have: Experience with security requirements and frameworks relevant to GitLab’s customers (e.g., FedRAMP, ISO 27001, SOC 2, PCI-DSS); experience in DevSecOps or shift-left security models in SaaS or open-source environments; deep familiarity with CI/CD pipeline security, software supply chain security, or identity and access management (AuthN/Z).

About the team

Application Security Engineers are part of our Security Platforms & Architecture team, which protects GitLab’s platform and products by identifying, prioritizing, and mitigating security risks across the entire product lifecycle. Composed of Security Architecture, Application Security, and Security Research, we combine strategic security architecture with operational application security to enable GitLab to be the most secure software factory platform on the market.

The AppSec team operates on a set of guiding principles rooted in the leader-leader model: decisions belong where the information lives, every team member is a leader, not a task executor, and operational hygiene is non-negotiable. The manager is the primary steward of these principles.

An overview of this role

As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers in Japan helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape.

What you’ll do

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams in Japan to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

What you’ll bring

• Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the team

We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in Japan and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.

Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.

This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.

Core responsibilities

As the Principal Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

In this role, you’ll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you’ll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.

Responsibilities:

• Proactively communicate platform updates and educate customers on new features and benefits.
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
• Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
• Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
• Identify potential risks to customer success and escalate issues as needed to mitigate churn.
• Provide customer insights to internal teams to shape platform roadmap and feature priorities.

What You’ll Bring:
This role requires autonomy, accountability, and a proactive mindset. You’ll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.

Requirements:

• 8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.
• 3–5+ years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
• A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
• Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
• Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
• Results-driven problem solver with a focus on progress and continuous improvement.
• Open to feedback and comfortable working in an iterative, collaborative environment.
• BA/BS required; MA/MBA is a plus.

Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.

This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.

Core responsibilities

As the Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

In this role, you’ll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you’ll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.

Responsibilities:

• Proactively communicate platform updates and educate customers on new features and benefits.
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
• Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
• Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
• Identify potential risks to customer success and escalate issues as needed to mitigate churn.
• Provide customer insights to internal teams to shape platform roadmap and feature priorities.

What You’ll Bring:
This role requires autonomy, accountability, and a proactive mindset. You’ll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.

Requirements:

• 8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.
• 3–5+ years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
• A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
• Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
• Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
• Results-driven problem solver with a focus on progress and continuous improvement.
• Open to feedback and comfortable working in an iterative, collaborative environment.
• BA/BS required; MA/MBA is a plus.
• Effective communication skill in both Japanese and English

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities.

Responsibilities:

• Forge  relationships with new and existing customers, including management and executive stakeholders, and understand their objectives
• From a consultative approach, develop a strategy and plan for  achieving customer objectives
• Continually assess and identify customer’s SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture
• Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations
• Maintain a high level of professionalism in the handling and managing of enterprise accounts
• Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technically complex questions 
• Monitor customer usage, adoption, and customer health metrics 
• Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction 
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist your Renewal Specialist with customer renewals
• Do discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products
• Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products
• Meet and exceed targets for performance metrics
• Maintain impeccable administration of your accounts in the Company’s CRM

Minimum Qualifications:

• Associate’s Degree or equivalent work experience and education  preferred 
• Experience managing accounts with complex IT systems
• Experience managing accounts with 1000+ employees
• Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• Experience with web Browsers (Chrome, Internet Explorer, etc.)
• IT experience/exposure is a plus
• Prior experience as a Customer Success Manager
• SACP Certification
• Excellent verbal and written communications
• Superior Customer Service skills
• Excellent time management and organization skills
• Ability to build a rapport through phone calls,email and video conferencing
• Strong collaborative and teamwork skills
• Strong negotiation skills
• Must be able to work with minimal supervision

Summary

As a Senior Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies that drive customer adoption and use of the Wiz platform for our largest customers. 

Your cloud and security industry expertise will allow you to provide impactful guidance to customers throughout their Wiz onboarding and operationalization journey. You will serve as the bridge between customers and the broader Wiz team –  you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience for our most demanding customers. 

Strong technical expertise and customer-facing skills will be essential in addressing the needs of our customers. Your understanding of how large organizations leverage cloud, security, and SaaS technologies will allow you to empathize with customer personas and drive effective conversations with customer personas at all levels. 

What you’ll do: 

• Be a Wiz Product and Cloud Security Expert –  Serve as a trusted technical advisor throughout your customers’ Wiz journey
• Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise. 
• Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets.  
• Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk  
• Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
• Continuously stay abreast and enabled on new Wiz features and functionality 
• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase 
• Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
• Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk  
• Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value  
• Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
• Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
• Drive and track your customers’ achievement of business goals and realization of value through Wiz 
• Report progress and results to key Wiz and customer stakeholders in executive-friendly communications 
• Actively drive value based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings 
• Advocate for your Customers – Understand, document, and represent your customers’ needs to internal Wiz stakeholders
• Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions

Manage your book of business and support revenue objectives - Support and manage a book of up to 10 strategic customers, depending on size and complexityIdentify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams. 

• Drive towards utilization/adoption targets for your book of business 
• Identify, document, and action on risks (e.g, satisfaction/churn/renewal/health) in customer engagements 
• Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives 

Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams Develop documentation, mentor TAMs, and develop an area of technical subject-matter expertise 

• Partner cross-functionally with internal teams to improve processes 
• Assist other TAMs with technical escalations 
• Be a cloud security thought-leader by participating in industry events and contributing to community posts and blogs

What you’ll bring

• Overall
• 8-12yrs of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
• Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect. 
• B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience.
• Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes 

• Technical Knowledge
• Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional).
• Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges.
• Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations 
• Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications.
• Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience
• Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures.
• Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies.

• Account Management and Customer Success
• Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers.
• Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets.
• Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic.
• Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages / responding to emails / responding to support tickets
• Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives.
• Extensive experience crafting customer-facing artifacts and decks 
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C-suite executives.

SUMMARY

As a Senior Solutions Engineer, you will be responsible for supporting our strategic enterprise customers in Japan, reporting to the Senior Manager, Solutions Engineering, Japan. You will partner directly with regional account executives to help change our customers' views and how they approach cloud security. You will be their trusted advisor for all matters related to cloud security across AWS, Azure, and GCP. We are passionate about technical sales and helping our customers achieve the maximum value from our solution. 

We are focused on candidates located in the greater Tokyo area and support hybrid work models. 

WHAT YOU'LL DO

• Partner with the sales team to provide technical leadership to our customers and prospective customers in conjunction with helping our team meet their quarterly sales targets.
• Provide presentations to our customers and prospective customers such as whiteboarding, product demonstrations, slides, and proof of value outcomes.
• Help our customers and prospective customers plan in-depth test plans for showing the value of the Wiz platform in their environment (proof of value).
• Invest time in learning new product features, industry-related developments and broadening your overall technical skillset.
• Represent Wiz in technical forums such as trade shows, technical meet-ups, and industry events.

WHAT YOU'LL BRING

• Ability to deliver world-class demonstrations and training experience to our channel customers
• Mastered the technical sales process
• Thrive in a creative technical role, assisting partners to build a technical business delivery model
• Experience in a sales engineering role delivering solutions to C-level executives at enterprise customers
• Ability to travel up to 50%
• Cloud security experience
• AWS/Azure/GCP hands-on experience
• Network engineering experience
• Strong operating system, virtual machine, and container knowledge
• Knowledge of risk-based security assessments and frameworks
• Understanding of cloud identity, access, certificates, and keys

BONUS POINTS: 

• Experience with traditional CSPM tools
• SaaS experience
• Awareness of the CI/CD process
• Familiarity with Infrastructure as Code

SUMMARY

As a Solutions Engineer, you will be responsible for supporting our Mid-Market Enterprise customers and reporting to the Senior Manager, Solutions Engineering - Japan. You will partner directly with Account Executives to help change our customers' views and how they approach cloud security. You will be their trusted advisor for all matters related to cloud security across AWS, Azure, and GCP. We are passionate about technical sales and helping our customers achieve the maximum value from our solution. 

Please note that we are only considering candidates in the Greater Tokoyo Area at this time. 

WHAT YOU’LL DO

• Partner with the sales team to provide technical leadership to our customers and prospective customers in conjunction with helping our team meet their quarterly sales targets.
• Provide presentations to our customers and prospective customers such as whiteboards,  product demonstrations, slides, and proof of value outcomes.
• Help our customers and prospective customers plan in-depth test plans for showing the value of the Wiz platform in their environment (proof of value).
• Invest time in learning new product features, industry related developments, and broadening your overall technical skillset.
• Represent Wiz in technical forums such as trade shows, technical meet-ups, and industry events.

WHAT YOU’LL BRING

• Ability to deliver world class demonstrations and training experience to our channel customers
• Mastered the technical sales process
• Thrive in a creative technical role assisting partners to build a technical business delivery model
• Experience in a sales engineering role delivering solutions to C-level executives at enterprise customers
• Ability to travel up to 50%
• Cloud security experience
• AWS/Azure/GCP hands on experience
• Network engineering experience
• Strong operating system, virtual machine, and container knowledge
• Knowledge of risk-based security assessments and frameworks
• Understanding of cloud identity, access, certificates, and keys

BONUS POINTS: 

• Experience with traditional CSPM tools
• SaaS experience
• Awareness of the CI/CD process
• Familiarity with Infrastructure as Code

SUMMARY 

We’re looking for a Manager, Solutions Engineering to join us in spreading the power of Wiz. In this role, you will report to the Senior Director - Solutions Engineering, APJ and work alongside a team of Wizards that focus on understanding the technical business needs of our customers around the world. 

WHAT YOU’LL DO 

You will partner with the Japan Sales Team to develop a strong working relationship with the account teams. You will thrive as a technical leader of the team not only in performing team leadership, but also getting your hands into technology. You will be the trusted advisor to your customers for all things related to cloud security across AWS, Azure, and GCP. We are passionate about technical sales and helping our customers achieve maximum value from our solution. We believe this all starts with a team effort working very closely with all resources available at Wiz. 

WHAT YOU'LL DO 

• Leadership and management of a team of Solutions Engineers focused on large enterprise accounts across the geo  

• Recruit, retain, develop and coach a team of regionally focused skilled SEs. 

• Partner with sales and product groups to drive operational excellence and efficiency. 

• Drive team accountability to deal management in Salesforce. 

WHAT YOU’LL BRING 

• AWS/ Azure/ GCP hands on experience 

• Network engineering experience / background 

• Strong operating system, virtual machine and container knowledge 

• Knowledge of risk-based security assessments and frameworks 

• Understanding of cloud identity, access, certificates and keys 

BONUS POINTS 

• Experience with traditional CSPM tools and / or cloud infrastructure security · Technical SaaS Selling experience 

• Awareness of the CI/CD process 

• Familiarity with Infrastructure as Code 

Responsibilities

Workato is looking for a Business Operations Manager to join our Japan team.
In this role, you will serve as both a strategic partner to the Head of Japan and a Sales Operations hub for the region. On one side, you will create executive-ready strategic content, managing execution of key priorities, and ensuring cross-functional alignment. On the other, you will own Sales Operations — from reporting and pricing facilitation to Salesforce administration and sales enablement. This is a high-impact, dual-function role that requires both strategic thinking and operational rigor.

In this role, you will also be responsible to:

Business Management
Executive Support & Strategy Execution

• Create high-quality strategic content — executive presentations, business reviews, and briefing documents — for leadership and global audiences.

Cross-Functional Coordination

• Support cross-functional initiatives across Sales, Marketing, Professional Services, and Customer Success to drive Japan-wide alignment.
• Lead business readiness activities for new product launches, GTM initiatives, and organizational changes.

Sales Operations
Reporting & Analytics

• Build and maintain reporting frameworks and dashboards to track pipeline health, team performance, and operational KPIs.
• Produce data-driven insights and actionable recommendations for weekly, monthly, and quarterly business reviews.
• Own QBR content creation — design and prepare high-quality materials for Japan leadership and global reporting.

Sales Enablement

• Support Sales Enablement activities including training materials, process documentation, and tool readiness.
• Drive standardization of sales processes and support onboarding programs to improve team-wide performance.
• Collaborate with global Enablement teams to localize and implement programs for the Japan market.

Pricing & Pricing Operations

• Facilitate Japan pricing decisions in collaboration with the global Pricing team and business leadership, ensuring alignment between market needs and pricing strategy.
• Prepare, maintain, and update Pricing Tools to ensure the sales team has accurate and current information for customer engagements.
• Support pricing escalation processes and provide analysis to inform local pricing decisions.

Sales Segmentation & Territory Support

• Support Sales Segmentation and Territory design exercises with data analysis and market insights.
• Provide segment-level analysis (customer characteristics, competitive landscape, growth potential) to inform resource allocation and GTM strategy.

Salesforce Administration (CRM)

• Manage Salesforce administration for Japan — including data quality management, user support, and report/dashboard creation.
• Drive Salesforce configuration and workflow improvements aligned with changes in the sales process.
• Partner with global RevOps/CRM teams to implement and localize system enhancements.

Requirements
Qualifications / Experience / Technical Skills

• 5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, preferably within a B2B SaaS or technology company.
• Hands-on experience in Sales Operations — covering at least one of: reporting/dashboards, pricing operations, or CRM administration.
• Proven track record of supporting senior leadership (GM, Country Head, or C-suite) in strategy execution and executive content creation.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable recommendations.
• Salesforce administration experience required; Salesforce Admin certification is a plus.
• Proficiency with BI and reporting tools (Sigma, Tableau, Looker, Google Sheets, Excel, etc.).
• Experience with business planning processes — annual planning, QBRs, OKR/KPI frameworks.
• Familiarity with sales enablement platforms is a plus.
• Fluency in both Japanese and English (written and spoken); ability to operate effectively in a bilingual, cross-cultural environment.
• Bachelor's degree in Business Administration, Economics, or a related field; MBA is a plus.

Soft Skills / Personal Characteristics

• Execution-focused ownership — drives multiple priorities in parallel through to completion without being directed.
• Analytical yet action-oriented — derives insight from data and converts it into practical recommendations quickly.
• Strong communicator — presents complex information clearly and concisely to both Japanese and global stakeholders at all levels.
• Collaborative & relationship-oriented — builds trust and consensus across teams and functions; navigates cross-cultural dynamics with ease.
• Proactive & adaptable — takes initiative and thrives in ambiguous, fast-moving environments.

職務内容

WorkatoはJapanチームに加わるBusiness Operations Managerを募集しています。

本ポジションでは、Head of Japanの戦略パートナーとして、また地域のSales Operationsハブとして、二つの役割を担います。一方では、経営幹部向けの戦略コンテンツの作成、重要優先事項の実行管理、クロスファンクショナルな連携を推進します。もう一方では、レポーティングや価格設定のサポートからSalesforce管理・セールスイネーブルメントに至るまで、Sales Operationsを一手に担います。本ポジションは、戦略的思考と運営上の厳密さの双方が求められる、インパクトの大きなデュアルファンクション職です。

ビジネスマネジメント
エグゼクティブサポート・戦略実行

• リーダーシップおよびグローバルの聴衆向けに、エグゼクティブプレゼンテーション・ビジネスレビュー・ブリーフィング資料など、高品質な戦略コンテンツを作成する。

クロスファンクショナルコーディネーション

• Sales・Marketing・Professional Services・Customer Successにまたがるクロスファンクショナルな取り組みを支援し、Japan全体のアライメントを推進する。
• 新製品ローンチ・GTMイニシアティブ・組織変更に向けたビジネスレディネス活動をリードする。

セールスオペレーションズ
レポーティング・アナリティクス

• パイプラインの健全性・チームパフォーマンス・オペレーショナルKPIを追跡するレポーティングフレームワークおよびダッシュボードを構築・維持する。
• 週次・月次・四半期ビジネスレビューに向けて、データドリブンなインサイトと実行可能な提言を提供する。
• QBRコンテンツの作成を担当し、Japanリーダーシップおよびグローバルレポーティング向けの高品質な資料を設計・準備する。

セールスイネーブルメント

• トレーニング資料・プロセスドキュメント・ツール整備など、セールスイネーブルメント活動を支援する。
• 営業プロセスの標準化を推進し、チーム全体のパフォーマンス向上を目的としたオンボーディングプログラムをサポートする。
• グローバルイネーブルメントチームと連携し、Japanマーケット向けにプログラムをローカライズ・実装する。

プライシング・プライシングオペレーション

• グローバルPricingチームおよびビジネスリーダーシップと連携し、市場ニーズと価格戦略のアライメントを確保しながら、Japanの価格決定を支援する。
• 営業チームが顧客対応において正確かつ最新の情報を活用できるよう、Pricing Toolsを準備・維持・更新する。
• 価格エスカレーションプロセスをサポートし、ローカルの価格決定に資する分析を提供する。

セールスセグメンテーション・テリトリーサポート

• データ分析および市場インサイトを活用し、Sales SegmentationおよびTerritoryデザインの取り組みを支援する。
• リソース配分とGTM戦略の検討に向けて、セグメント別分析（顧客特性・競合状況・成長ポテンシャル）を提供する。

Salesforce管理（CRM）

• Japan向けのSalesforce管理を担当し、データ品質管理・ユーザーサポート・レポート/ダッシュボードの作成を行う。
• 営業プロセスの変化に合わせたSalesforceの設定およびワークフロー改善を推進する。
• グローバルRevOps/CRMチームと連携し、システム強化のローカライズと実装を行う。

応募要件
資格・経験・技術スキル

• Sales Operations・Revenue Operations・Business Operations、または関連分野における5年以上の経験（B2B SaaSまたはテクノロジー企業での経験があれば尚可）。
• Sales Operationsの実務経験（レポーティング/ダッシュボード、プライシングオペレーション、CRM管理のいずれか一つ以上）。
• GM・Country Head・C-suiteなど上級リーダーシップの戦略実行およびエグゼクティブコンテンツ作成を支援した実績。
• 複雑なデータを解釈し、実行可能な提言に落とし込む高い分析力。
• Salesforce管理経験必須。Salesforce Admin認定資格があれば尚可。
• BIおよびレポーティングツール（Sigma・Tableau・Looker・Google Sheets・Excelなど）の利用経験。
• ビジネスプランニングプロセス（年次計画・QBR・OKR/KPIフレームワーク）の経験。
• セールスイネーブルメントプラットフォームの知識があれば尚可。
• 日本語・英語ともに高い流暢性（読み書き・会話）。バイリンガルかつクロスカルチャーな環境での業務遂行能力。
• ビジネス管理・経済学または関連分野の学士号。MBAがあれば尚可。

ソフトスキル

• 実行力と当事者意識 — 指示を待たず、複数の優先事項を並行して最後まで推進できる。
• 分析力と行動力の両立 — データからインサイトを導き、実践的な提言に素早く変換できる。
• 高いコミュニケーション能力 — 複雑な情報を日本・グローバル双方のあらゆるレベルのステークホルダーに対して、明確かつ簡潔に伝えられる。
• 協調性と関係構築力 — チームや部門横断的に信頼とコンセンサスを築き、クロスカルチャーなダイナミクスをスムーズに乗りこなせる。
• プロアクティブさと適応力 — 自ら主体的に行動し、曖昧でスピーディーな環境においても力を発揮できる。

(REQ ID: 2670)

We are looking for an intelligent and highly driven Sales Professional to join our Japan Sales Team. In this role, you will be responsible for selling Cato’s solutions to prospective and existing customers across your region. This is an opportunity to join a SASE Rocket Ship and to take part in making the Future of Cloud Security and SD-WAN Today.

Responsibilities:

• Building and maintaining a sales pipeline sufficient to achieve/exceed quota objectives
• Proven ability to accurately forecast monthly and quarterly sales revenue, as well as, effectively run and manage all aspects of the sales cycle
• Developing your assigned territories and maintaining key relationships with existing and/or potential partners
• Conducting target account prospecting and sales calls/demos onsite and over the phone

Requirements:

• 3 to 5+ years of Field and Remote sales experience with consistent over-achievement of quotas
• Prior experience selling Networking and/or Security solutions to C-Level and Technical Buyers
• Track record of collaborating and demonstrated success in Sales Organisations that fostered teamwork
• Willingness to work very hard to make exceptional success happen
• Experience in selling cloud based solutions - Advantage
• Computer Science or Engineering degree or work experience - Strong Advantage
• English language skills

#LI-PT1

The Role:

Radio Frequency (RF) Engineer at ASM will provide solutions for difficult RF technical issues associated with specific projects, contribute to the timely completion of specific programs and projects, possess the ability to work on complex assignments with some guidance and direction from the Engineering Manager.

Responsibilities:

• Develop RF module and reactor of ASM products.
• Using conventional RF source and antennas provide reliable structure to provide stable performance in extreme and harsh conditions.

• Troubleshooting and modification of RF generator and matching network
• Understanding plasma characterization and troubleshooting the Plasma/RF related issues

• Coding FPGA chips to control modules and parts to maximize plasma performance of ASM Products

Education & Experience:

• Master's or Ph. D Degree in Electronics, Physics, or relevant disciplines.
• 3+ year experience in RF plasma field which including modules and parts is preferred.
• Have a broad-based background in analysis, design and debug of complex RF systems.
• Design, implement, maintain, and improve electrical instruments, equipment, facilities, components, products, and systems for the semiconductor equipment industry.
• Well versed with the requirements of CE, NEC, IEC, NFPA, VDE, SEMI S2-95 and other relevant standards as applicable to semiconductor manufacturing equipment.
• Experience with modularizing semiconductor equipment designs for offline assembly.
• Experienced using Microsoft applications such as Excel, Word, PowerPoint, and Project; Manufacturing Requirements Planning (MRP); AutoCAD; OrCAD or Altium schematic capture.
• Business level English

Functional Knowledge

• Plasma Deposition product knowledge a plus (CVD, ALD, EPI, PECVD, PEALD)

Join Ivanti and accelerate your career!

Are you ready to shape how cutting-edge IT solutions reach the market? As our Sales Engineer, you will be responsible for the technical selling of Ivanti Solutions with a focus on Endpoint Management and Security in Japan.

Why this role matters

As a technical Pre-Sales Consultant / Solutions Engineer, you will play an essential role in showcasing the value of Ivanti solutions to prospective customers. Leveraging your expertise in Unified Endpoint Management (UEM), security, and enterprise IT, you’ll help organizations solve complex challenges and modernize their IT environments. Your ability to translate technical capabilities into business outcomes will have a direct impact on our growth and customer satisfaction in your region.

What you’ll do

• Collaborate closely with regional Account Managers and Sales Specialists from the sales teams to identify and drive projects towards successful closing. The focus is on technical consulting and technical closure.
• Drive both business and technical conversations addressed by our products, including key regulations, business drivers, and evolving customer needs.
• Act as a single point of contact for all technical and business stakeholders from customer or partner side, with a focus on service management and asset management.
• Prepare and attend customer meetings, tailoring communications to address the business needs of potential clients as part of the pre-sales process.
• Deliver effective product demonstrations to customers and prospects, tailored for individual requirements.
• Prepare, conduct, and summarize technical Proof-of-Concept (PoC) or pilot installations of our solutions.
• Assist in preparing and answering RFIs/RFPs.
• Prepare and assist at public events such as trade shows, partner events, roadshows, and user group meetings, including acting as a speaker in front of larger audiences.
• Collaborate with other specialists as necessary to drive presales projects, ensuring appropriate handover to Professional Services and partners.
• Provide feedback from the market to Product Management and Development.
• Stay current on competitive analyses and understand differentiators between Ivanti and our competitors.

What you will bring

• 5+ years of extensive working experience as a Sales Engineer, System Integrator, or similar role within a sales environment for a software vendor or an IT provider.
• Minimum 3 years’ experience in enterprise software solutions.
• Knowledge of UEM systems and mobile operating systems such as Android, iOS, MacOS, and/or Windows10/11.
• Previous presales experience with solutions such as Microsoft Endpoint Manager, Intune, Omnissa, or endpoint security solutions such as Microsoft Defender, McAfee, Tenable, etc. is preferred.
• Extensive experience in creating and delivering presentations to large and diverse audiences.
• Strong problem-solving skills with the ability to analyze complex issues and use a systematic approach for quick resolution.
• Ability to create written documents to assist potential customers regarding presales projects.
• Demonstrated communication skills—clear articulation of technical information for both technical and non-technical audiences.
• Team player with proven project management skills, able to bring together needed resources to drive project success.
• Able to travel and work effectively throughout the assigned territory.
• Japanese/English

Why Ivanti?

• Friendly, flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance.
• Competitive compensation & total rewards: Health, wellness, and financial benefits for you and your family.
• Global, diverse teams: Collaborate with talented people from over 23 countries.
• Learning & development: Access to best-in-class learning tools and programs.
• Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world.

What drives us

Ivanti’s mission is to elevate human potential within organizations by managing, protecting, and automating technology for continuous innovation.

We are committed to building a diverse team and fostering an inclusive environment where everyone belongs.

Need adjustments during the process? Reach out to talent@ivanti.com—We’re happy to help.

#LI-VG1

About the Team:

The North Asia Regional Management Office partners closely with Agoda’s regional leadership to deliver actionable insights, align cross-functional objectives, and drive high-impact strategic initiatives. Our mandate is to translate top-level priorities into operational excellence, transforming early-stage concepts into scalable business opportunities that accelerate local and regional growth. 

Why Join Us? 

This is a unique opportunity to drive strategic impact at scale, working at the intersection of analytics, strategy, and operations in one of the most dynamic regions for Agoda. If you are passionate about solving complex business problems and thrive in a collaborative, high-performance environment, we invite you to join our team and shape the future of travel in North Asia. 

The Opportunity:

As Senior Manager / Lead of Strategy & Operations, North Asia, you will play a pivotal role in shaping Agoda’s strategic direction across the region. You will lead mission-critical projects, working alongside senior leaders in product, supply, marketing, and finance to deliver on our most important business objectives. Your expertise in market and data analysis will inform executive decision-making and unlock new avenues for growth. 

Key Responsibilities:

• Strategic Planning: Design and implement long-term strategies that drive sustainable business growth and competitive advantage. 
• Performance Management: Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability. 
• Program Execution: Lead the end-to-end delivery of strategic programs, ensuring alignment with business goals, timely execution, and continuous improvement. 
• Stakeholder Engagement: Build trusted relationships with senior stakeholders, facilitating clear communication and cross-functional collaboration to advance shared objectives. 
• Market & Competitive Analysis: Conduct rigorous market research and competitor benchmarking to identify emerging trends and inform strategic priorities. 
• Data-Driven Insights: Leverage advanced analytics to evaluate business performance and guide data-driven decision-making. 

What We’re Looking For:

• Experience: Experience in strategy, management consulting, or a related discipline, with a proven record of leading complex, high-impact initiatives.
• Analytical Acumen: Exceptional quantitative and analytical skills, with the ability to distill complex data into actionable insights.
• Leadership: Demonstrated ability to lead cross-functional teams and drive projects to successful outcomes in a fast-paced environment.
• Communication: Outstanding verbal and written communication skills, with the ability to influence and engage senior stakeholders.
• Problem-Solving: Strong strategic and creative problem-solving capabilities, with a track record of addressing complex business challenges.
• Project Management: Advanced project management skills, including the ability to manage multiple priorities and deliver results under tight deadlines.
• Stakeholder Management: Experience building and maintaining relationships with key internal and external stakeholders.
• Technical Proficiency: Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and financial modeling.

So, what’s the role all about?

The key role of a Senior Technical Account Manager (TAM) is to act as a strategic advisor and primary point of contact for key customer accounts, ensuring they receive maximum value from NICE’s products and services. 

How will you make an impact?  

• Building Strong Customer Relationships: Develop and maintain deep, long-term partnerships at all levels with customers, understanding their business needs, strategic goals, and challenges.  

• Driving Customer Success: Focus on improving customer satisfaction, retention, and success by proactively identifying opportunities for improvement and expansion. 

• Proactive Account Management: Regularly engage with customers to review performance, identify potential issues, provide leadership, own escalations, and propose solutions or optimizations that can improve efficiency, scalability, and outcomes. 

• Strategic Advisory: Provide customers with strategic insights, best practices, product roadmap highlights and recommendations to help them achieve their business goals, guiding them on how to leverage new features, updates, and technology trends.  

• Technical Expertise and Support: Provide technical guidance, troubleshooting, and solutions to complex issues. Serve as a subject matter expert on the NICE portfolio and focused on supporting clients to optimize their use and performance. 

As a Senior Technical Account Manager, you will also be expected to: 

• Have a proven background and understanding of modern cloud contact centers and their associated core applications. 

• Assist assigned customers in preparation for go-live and build confidence with them as they begin using NICE products in their environment. 

• Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development. 

• Partner with other NICE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution. 

• Create, own, and develop a Customer Success Plan for each customer that is focused on ensuring key milestones and success criteria are delivered and value realisation is assured. 

• Work largely during the customers' core business hours, with occasional extended hours as required to deliver planned activities. 

• Plan and deliver all customer success / service delivery meetings with customers creating all content and providing in-depth analysis and management information and reports.  

• Deliver product overviews, demonstrate new features, and provide appropriate coaching as required. 

• Develop and mentor new members of the team and set high standards in all aspects of the role. 

• Responsible for customer satisfaction, retention and referencability for all assigned accounts. 

Have you got what it takes?

• 5+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery. 

• Demonstrated technical problem-solving proficiency. 

• Strong analytical and advanced troubleshooting skills with end-users/customers. 

• Strong customer service and communication skills, both verbal and written. 

• Ability to multitask and work well in a fast-paced environment. 

• Strong team player with the ability to work with minimal supervision and complete all tasks. 

• Demonstrated experience in a fast-paced environment and meeting customer time constraints. 

• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. 

You will have an advantage if you also have:

• Strong networking knowledge and VoIP technology exposure 

• Understanding of telecommunications architecture (PBX, Carriers, SIP and VoIP) 

• Strong understanding of modern cloud contact centre solutions and CX applications 

• Analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Duties and Responsibilities

Commercial Leadership

• Own revenue, pipeline, and forecasting for Japan, ensuring consistent quarterly and annual growth.
• Work closely with our Distributor SCRUM to validate leads and solidify messaging and commercial development.
• Develop and execute the Japan commercial strategy aligned with global objectives.
• Identify and prioritize high‑value customer segments across academia, translational research, and biopharma.

Sales Execution

• Manage the full sales cycle for instruments, consumables, and services, from lead generation to close.
• Develop and give Seminars and education Webinars to Key opinion leader and target customers.
• Conduct product presentations, technical discussions, and commercial negotiations.
• Build and maintain a strong pipeline using CRM tools including SFDC and data‑driven forecasting.

Market Development

• Drive awareness and adoption of Alamar’s proteomics and multi‑omics technologies, including ultra‑sensitive protein detection and single‑cell platforms.
• Develop key opinion leader (KOL) relationships and support early‑access or lighthouse customer programs.
• Represent the company at conferences, seminars, and customer events in Japan.

Channel & Partner Management

• Manage distributor and Sub-Distributor relationships (if applicable), including performance oversight, training, and joint business planning.
• Provide INTEL of the commercial activities and gauge customer visit frequency by both the Distributor and Sub-Distributors.
• Monitor pricing for each of these target groups to make sure they fall in the range of our expectations.
• Evaluate and optimize channel strategy to ensure strong market coverage.

Cross‑Functional Collaboration

• Partner with global marketing to localize campaigns and messaging for Japan.
• Work closely with field applications scientists (FAS) and technical support to ensure customer success.
• Provide structured market feedback to product management and R&D teams.

Operational Excellence

• Ensure compliance with local regulations, company policies, and ethical standards.
• Maintain accurate reporting of activities, forecasts, and competitive intelligence.

Qualifications

• Bachelor’s degree in life sciences; advanced degree (MS/PhD) preferred.
• 7+ years of commercial experience in life‑science tools, proteomics, genomics, or related technologies.
• Proven track record of selling capital equipment and consumables in Japan.
• Strong understanding of the Japanese research ecosystem and procurement processes.
• Native‑level Japanese and business‑level English.

Preferred Qualifications

• Experience launching new technologies or building markets from early stage.
• Existing relationships with leading Japanese research institutions and biopharma companies.
• Experience working in a global, fast‑paced, high‑growth environment.
• Ability to translate complex scientific concepts into compelling commercial value.

Compensation: Competitive base salary + performance‑based commission + equity participation. Total compensation will reflect experience, performance, and market benchmarks.

This role requires a strong blend of technical expertise, customer-facing acumen, and solution-oriented problem solving. The Data AS Consultant will work closely with Sales & Account Managers to provide technical leadership and solution design for highly consultative enterprise projects. It is a revenue-generating pre-sales position focused on enabling technical adoption and driving customer success for both new and expansion opportunities.

This role reports directly to the Team Manager, DSI, with a dotted line to the Regional Head of Japan.

Responsibilities

Technical Consultation & Solution Design

• Serve as a trusted technical advisor to enterprise customers, translating business goals into scalable, production-grade technical architectures.
  
  
• Design and document data integration architectures leveraging Similarweb’s APIs, DaaS feeds, and platform products to meet enterprise data requirements.
  
  
• Architect end-to-end data delivery pipelines into client ecosystems (e.g., Snowflake, Databricks, S3, or Google Cloud Platform).
  
  
• Provide technical workshops and POCs, guiding clients on ingestion, normalization, and querying best practices.
  
  
• Develop Statements of Work (SOWs), technical proposals, and detailed integration documentation to accelerate collaboration between internal teams and customers.
  
  

Technical Skill Execution Examples

1. Integration & Data Delivery
   
   
• Role: Design and implement integration workflows delivering Similarweb’s data via API, S3, Snowflake, or GCP Storage, tailored to customer infrastructure.
  
  
• Technical Skills:
  
  
• Advanced SQL querying and performance tuning in Databricks / Snowflake
  
  
• Proficiency with data file formats (CSV, JSON, Parquet, Delta) and understanding the trade-offs between performance, compression, and schema evolution
  
  
• Strong knowledge of ETL design, data governance, and access control
  
  
• Outcome: Clients understand technical feasibility and best practices for incorporating Similarweb data into their analytical stack.
  
  
2. Data Quality, Coverage, and Scalability
   
   
• Role: Explain how data is collected, validated, deduplicated, and scaled across geographies and verticals, referencing internal reruns and benchmarks.
  
  
• Technical Skills: Understanding of data validation, sampling frameworks, distributed storage performance, and data versioning (e.g., Delta Lake advantages).
  
  
• Outcome: Clients gain trust in data quality and scalability across enterprise-grade analytics environments.
  
  
3. Data Sampling & Proof-of-Concept Delivery
   
   
• Role: Generate and deliver custom data samples aligned with client use cases, whether via API queries, Parquet exports, Delta tables, or CSV snapshots.
  
  
• Technical Skills:
  
  
• Hands-on data extraction and transformation using SQL and Python
  
  
• Preparing data in optimal formats (e.g., Parquet v Delta)
  
  
• Managing delivery through multiple mechanisms: secure S3 share, Snowflake Data Share, API endpoints, or CSV download portals.
  
  
• Outcome: Clients can validate data structure, schema, and use-case fit before full-scale adoption.
  
  
4. Use Case Customization & Advanced Analytics
   
   
• Role: Demonstrate how Similarweb data can be enriched with client datasets (POS, CRM, or loyalty).
  
  
• Technical Skills: SQL and Python for data joins, REST and GraphQL APIs, JSON schema design, and familiarity with Model Context Protocol (MCP) for LLM integrations.
  
  
• Outcome: The client sees practical, technically sound pathways to integrating Similarweb data into their own analytical models and AI workflows.
  
  

Collaboration with Sales & Customer Teams

• Partner with Enterprise Sales Managers to qualify and design technical solutions during the sales process.
  
  
• Work with Enterprise Account Managers to drive expansion and deepen platform adoption through technical enablement.
  
  
• Collaborate closely with Customer Success and Delivery teams to ensure smooth technical transitions from pre-sales to production.
  
  
• Create reusable demos, templates, and data delivery playbooks for use across GCR teams.
  
  
• Participate in strategic account planning and contribute feedback to product and data engineering based on customer needs.
  
  

Market & Product Expertise

• Stay up to date with AI/LLM data standards, data engineering best practices, and cloud-native architectures.
  
  
• Provide feedback to product and data engineering on API performance, schema design, and data format optimization.
  
  
• Maintain familiarity with Model Context Protocol (MCP), OpenAPI, and emerging standards for data interoperability and contextual AI integrations.
  
  

Project Support & Technical Governance

• Lead technical scoping and architecture reviews during the pre-sales phase.
  
  
• Oversee sample generation, performance validation, and schema testing.
  
  
• Provide escalation support on data performance, pipeline reliability, and delivery troubleshooting.
  
  
• Ensure solutions align with data security, privacy, and compliance best practices.
  
  

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
  
  
• 5+ years in pre-sales, solution architecture, or data consulting, with a strong focus on technical delivery.
• Technical Expertise:
  
  
• Data Architecture & Integration: Deep understanding of cloud ecosystems (AWS, Azure, GCP) and data warehousing frameworks (Snowflake, Databricks, Redshift).
  
  
• SQL & Data Modeling: Strong query and optimization skills for data analysis and transformation.
  
  
• APIs & Data Exchange: REST and GraphQL API fluency, JSON schema design, authentication (OAuth 2.0, JWT).
  
  
• File Formats: Deep understanding of CSV, JSON, Parquet, and Delta file formats—knowing when to use each for efficiency, scalability, or incremental updates.
  
  
• Data Sample Delivery: Ability to create, test, and deliver sample datasets across APIs, S3, and warehouse sharing mechanisms.
  
  
• MCP & AI Integrations: Awareness of Model Context Protocol, LLM context injection, and structured data retrieval patterns.
  
  
• Proven experience translating business requirements into technical solutions for large enterprise data ecosystems.
  
  
• Excellent communication and presentation skills—able to bridge the gap between technical and commercial teams.
  
  
• Fluent in Japanese and English (written and spoken) with experience serving enterprise clients.
• Strong problem-solving, self-management, and team collaboration skills.

About Vonage API

Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and connections through innovative cloud communications solutions.

Why this role matters:

As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions and how they deliver value to businesses.

Your key responsibilities:

• Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
• Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value.
• Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
• Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
• Renewals & Expansion: Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
• Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
• Feedback & Insights: Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.

What you'll bring

• Fluent English is a must
• Experience: any experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company is an advantage
• Technical Acumen: Familiarity with APIs, cloud communications, and software integration processes.
• Customer-Centric Mindset: A strong passion for customer success and the ability to foster meaningful relationships.
• Communication & Problem-Solving: Excellent verbal and written communication skills with a strategic problem-solving approach.
• Collaboration: Ability to work cross-functionally with product, sales, and support teams to drive customer success.
• Data-Driven Approach: Comfortable analyzing customer usage data to identify trends and opportunities.
• Adaptability & Proactiveness: Ability to thrive in a fast-paced environment and proactively address customer needs.

Why Join Vonage API?

• Be part of a cutting-edge technology company driving digital transformation.
• Work with a talented and passionate team dedicated to customer success.
• Opportunity to make a significant impact on customer experiences and business growth.
• Competitive salary, benefits, and career growth opportunities.

How you’ll benefit:

• Medical Insurance
• Group Life Insurance
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year

Join us in shaping the future of cloud communications! Apply today to become a Customer Success Manager at Vonage API.#LI

#LI-MW1

Position

Director, Security Engineering

Company Introduction

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Overview 

We are looking for a Privacy and Security Leader to build and lead the Digital Trust team in Japan. This role will initially operate as a highly autonomous individual contributor, with a clear mandate to design the privacy and security operating model in Japan and progressively build a dedicated team as the business scales. Reporting directly to the Japan CISO, this role will govern internal security practices and operations while protecting customer trust and empowering business growth for Rocket Now and Coupang Japan. As the primary owner of security-related engagements with regulatory and government entities, you will combine hands-on execution of Privacy Information Management Systems (PIMS) with strategic influence across regulators, operations, product teams, and regional teams (KR/TW).

What You Will Do

• Own and maintain privacy and security policies aligned with the Japan Act on the Protection of Personal Information (APPI) and global industry standards.
• Lead the Privacy Information Management System (PIMS) lifecycle and Privacy Mark (P-Mark) certification process, including documentation, internal audits, and remediation.
• Drive privacy reviews and impact assessments across products and business operations in Japan.
• Manage the end-to-end privacy/security incident lifecycle, encompassing assessment, regulatory reporting, and remediation.
• Partner with KR and TW regional teams to implement and localize privacy and security programs.
• Serve as the primary liaison with regulatory bodies, including the Personal Information Protection Commission (PIPC).
• Engage with government and policy stakeholders to promote Coupang’s cybersecurity and privacy posture.
• Build long-term trust and credibility with Japanese authorities while ensuring strategic alignment with evolving regulatory expectations.

Basic Qualifications

• More than 5 years of experience in privacy/security compliance, including practical experience in leading large-scale privacy/security solutions involving cross-functional teams.
• Strong understanding of privacy and security related regulatory requirements in Japan, including APPI.
• Experience in privacy review and incident management.
• Excellent communication and interpersonal skills with the ability to communicate effectively with stakeholders at all levels of the organization.
• Excellent analytical and problem-solving skills and the ability to anticipate and address project-related challenges.
• Fluent Japanese and business-level English.

Preferred Qualifications

• Holds security related certifications or licenses, e.g., 個人情報保護士 / 個人情報保護実務専門家 / Certified Information Privacy Professional / Certified Information Privacy Manager / Certified Information Privacy Technologist.
• Experience in engaging with government or regulators on privacy/security topics.
• Have fundamental technical understanding and experience in the security space, especially in the field of data protection and the defensive side of security engineering.
• Background in e-commerce or cross-border environments.

Recruitment Process and Others  
 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submittedat the application stage. 

Working Conditions 

• Employment Type: Full time employee
• Probationary Period: 3 Months
• Other details will be provided separately

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submittedfalse information as part of the application process. 
• Thoseeligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experienceand/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  
• Details will be provided separately after receiving your application by email and/or during the job interview.

Equal Opportunities 

Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: 

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. 
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. 
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. 
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. 
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. 

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as statedin the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add) 

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

Position

Director, Security Engineering

Company Introduction

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Overview 

We are looking for a Privacy and Security Leader to build and lead the Digital Trust team in Japan. This role will initially operate as a highly autonomous individual contributor, with a clear mandate to design the privacy and security operating model in Japan and progressively build a dedicated team as the business scales. Reporting directly to the Japan CISO, this role will govern internal security practices and operations while protecting customer trust and empowering business growth for Rocket Now and Coupang Japan. As the primary owner of security-related engagements with regulatory and government entities, you will combine hands-on execution of Privacy Information Management Systems (PIMS) with strategic influence across regulators, operations, product teams, and regional teams (KR/TW).

What You Will Do

• Own and maintain privacy and security policies aligned with the Japan Act on the Protection of Personal Information (APPI) and global industry standards.
• Lead the Privacy Information Management System (PIMS) lifecycle and Privacy Mark (P-Mark) certification process, including documentation, internal audits, and remediation.
• Drive privacy reviews and impact assessments across products and business operations in Japan.
• Manage the end-to-end privacy/security incident lifecycle, encompassing assessment, regulatory reporting, and remediation.
• Partner with KR and TW regional teams to implement and localize privacy and security programs.
• Serve as the primary liaison with regulatory bodies, including the Personal Information Protection Commission (PIPC).
• Engage with government and policy stakeholders to promote Coupang’s cybersecurity and privacy posture.
• Build long-term trust and credibility with Japanese authorities while ensuring strategic alignment with evolving regulatory expectations.

Basic Qualifications

• More than 5 years of experience in privacy/security compliance, including practical experience in leading large-scale privacy/security solutions involving cross-functional teams.
• Strong understanding of privacy and security related regulatory requirements in Japan, including APPI.
• Experience in privacy review and incident management.
• Excellent communication and interpersonal skills with the ability to communicate effectively with stakeholders at all levels of the organization.
• Excellent analytical and problem-solving skills and the ability to anticipate and address project-related challenges.
• Fluent Japanese and business-level English.

Preferred Qualifications

• Holds security related certifications or licenses, e.g., 個人情報保護士 / 個人情報保護実務専門家 / Certified Information Privacy Professional / Certified Information Privacy Manager / Certified Information Privacy Technologist.
• Experience in engaging with government or regulators on privacy/security topics.
• Have fundamental technical understanding and experience in the security space, especially in the field of data protection and the defensive side of security engineering.
• Background in e-commerce or cross-border environments.

Recruitment Process and Others  
 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submittedat the application stage. 

Working Conditions 

• Employment Type: Full time employee
• Probationary Period: 3 Months
• Other details will be provided separately

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submittedfalse information as part of the application process. 
• Thoseeligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experienceand/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  
• Details will be provided separately after receiving your application by email and/or during the job interview.

Equal Opportunities 

Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: 

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. 
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. 
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. 
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. 
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. 

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as statedin the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add) 

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

About the Role: 

Responsibilities: 

Customer and Technical Leadership 

• Act as the senior technical authority for Dragos in Japan across the full customer journey.
• Lead and execute complex pre-sales engagements, including architecture design, deployment scoping, and technical win strategies.
• Design, deliver, and troubleshoot proof-of-concept deployments in customer environments.
• Provide deep technical guidance during post-sales phases to ensure successful adoption and operationalization of the Dragos Platform.
• Support customers through complex OT environments, integrating Dragos into broader security and operational ecosystems.

Partner and Ecosystem Ownership 

• Own and manage Dragos’ strategic technical relationships with Macnica and key technology partners such as Microsoft and Omron.
• Act as the senior technical counterpart for partner solutioning, joint value propositions, and customer engagements.
• Enable and uplift partner technical capability through structured enablement, joint workshops, and field engagement.
• Represent Dragos as a credible, senior technical leader within the Japanese OT and industrial cybersecurity ecosystem. 

Evangelism and Market Development

• Evangelize Dragos’ mission, platform, and OT cybersecurity thought leadership across the Japanese market.
• Deliver presentations, keynotes, and technical sessions at conferences, industry events, webinars, and executive briefings.
• Collaborate with marketing, sales, and global CX teams to localize messaging and positioning for the Japanese market.
• Provide market intelligence and customer feedback to global product, strategy, and engineering teams. 

Internal Leadership and Influence 

• Act as a trusted technical advisor to the Japan Country Manager and broader APAC leadership.
• Operate as an extension of global CX, Product, and Engineering teams within Japan.
• Influence internal strategy by providing on-the-ground insight into customer needs, partner dynamics, and market trends.
• Help shape scalable engagement models for Japan as the region matures and expands.

Qualifications: 

• Extensive experience in OT/ICS cybersecurity, with a strong background in industrial environments such as energy, manufacturing, critical infrastructure, or utilities. 
• Proven success in senior pre-sales or advisory roles supporting complex, high-stakes customer engagements.
• Deep understanding of ICS/OT architectures, protocols, Purdue model, and adversary tradecraft.
• Strong hands-on technical capability, including network analysis, Linux-based tooling, and troubleshooting complex deployments.  
• Demonstrated ability to independently run proof-of-concepts and complex solution designs.  
• Experience working with strategic technology partners and distributors, within the Japanese market.  
• Exceptional communication and presentation skills, with the ability to engage practitioners, executives, and partners. 
• Comfortable with operating independently with minimal local support in an emerging market. 
• Fluency in Japanese and professional proficiency in English are essential. 

Compensation: 

• OTE: up to ¥ 30,000,000

• Competitive Equity Package  

• Comprehensive Benefits Plan 

#LI-JF1 #LI-REMOTE   

#LI-NH1 #LI-REMOTE 

About the Role

Abnormal AI is seeking a Channel Account Manager (Japan) to join our Channel Management team. This role is pivotal in supporting our sales efforts by developing and managing key relationships with channel partners across Japan, serving as the foundational Channel Account Manager for the region.

As part of a highly collaborative and detail-oriented team, you will build strong relationships with both national and regional partners. You’ll work cross-functionally with sales, marketing, and technical teams to align go-to-market strategies, drive partner engagement, and support the successful execution of joint sales efforts. Your ability to adapt to diverse stakeholder needs - from executives to technical staff - will be essential as you represent Abnormal's value in a competitive market.

About You

As the ideal candidate for this role, you have a strong sales DNA, and a track record of 10+ years of success leveraging channel partners to drive growth and sales productivity.  You understand that pipeline is the lifeblood of the business and as such, you have a detailed methodology for driving activities that consistently generate partner-sourced pipeline and bookings. Your weekly level of activity and engagement is very high, as you drive collaboration and engagement with partners via account mapping sessions, develop Partner Account Plans, partner with marketing to execute channel-marketing events, recruit and onboard new partners, and support the sales teams that you are mapped to.

You have strong relationships with key information security channel partners throughout the region including both National Partners and local headquartered regional partners.  You are highly analytical and detail oriented, and you’re able to adapt as you deal with the different personals within a partner (CEO, Sales and Technical leadership, AEs, SAs, etc).  You have strong written and verbal communication and presentation skills and are able to clearly and effectively articulate Abnormal AI's value, and help partners understand how Abnormal will be critical to their business growth and strategic initiatives.

In this job, you will bring these skills

• Ability to apply a channel methodology that you have successfully implemented in the past to this role
• Know who to work with and which partners can move the needle in the territory
• Be a good presenter: ability to help partners clearly understand what pain points Abnormal Security can alleviate for their customers
• Strong follow through with channel partners to turn the trainings and demand gen sessions into pipeline
• Good at conflict resolution between partners, reps, and customers when needed
• Organizational skill is key to good channel management.  Being quick to respond to inquiries in a timely manner as well as not letting tasks fall through the cracks.
• Grit; ability to find success in an early-stage environment without all the resources/teams available to much larger organizations
• Good understanding of how to leverage other departments including Sales Engineering, Marketing, BDRs, Product and Customer Success
• In addition to excelling at the core responsibilities and deliverables, you are considered by local Sales and SE leadership as a key “go-to” person to help with aspects outside pure channel-related topics (i.e. hiring, territory changes, QBRs, team structure, etc)

Role Responsibilities and Deliverables

• Meet and exceed partner-sourced pipeline and booking targets (New Business Meetings, pipeline $ goals, % of total pipeline and bookings that are partner-sourced, etc)
• Work with Abnormal AI channel and sales leadership to identify the right partners for us to target and recruit.  This will include a set of national partners, regional partners, and eventually MSSPs.  
• Develop a go to market strategy and Partner Account Plans with our top partners that include a set of agreed upon set of sales goals, marketing goals, and certification goals.  
• Put together a channel enablement plan in place with the key target partners for both the sales and technical teams.
• Create a demand generation strategy with the key partners alongside the Abnormal Security channel marketing team to drive customer demand in territory.
• Work with the sales teams in your region to determine which prospects they deem their top targets to connect them with the right partners to help them to create a measurable channel sourced pipeline.  
• Regular interaction with partner principals, executives, and sales and sales management at existing and prospective partners
• Drive alignment between Abnormal Field Leadership (RD, SE Manager, etc) and key partner regional leaders
• Ensure that Abnormal-sourced opportunities are brought to our Focus Partners (as opposed to fulfilled via opportunistic partners)
• Conduct regular sales training presentations with partner sales teams to ensure they understand and can articulate Abnormal's product and services
• Work with the Marketing team to drive marketing programs with key partners and ensure that activities tie back to a successful ROI
• Assist with driving pipeline, sales qualification, and closing of business
• Develop and execute a regional strategy for recruiting new channel partners as needed to support growth
• Maintain up-to-date knowledge of Abnormal’s competitive positioning in the marketplace
• Oversee relationship building activities and account mapping activities between Abnormal's sales organization and partners in the territory
• Become a Subject Matter Expert on any number of channel topics (Deal Reg;  Account Plans;  PG plans;  new PG initiatives; etc) and then share these best practices with other CAMs through formal and informal enablement
• Become a trusted advisor to senior Sales and SE leadership for anything related to the business and territory

#LI-LR1

• Solve interesting, technically complex cases for Vercel customers.
• Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
• Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
• Develop and improve internal tools and scripts that increase team efficiency.
• Specialize in a few product areas (CDN, AI enablement) and act as a domain owner within the team.
• Improve existing documentation and create new runbooks, guides, and internal processes.
• Assist Customer Success Managers with Enterprise requests and escalations.

• Domains, DNS, and SSL/TLS lifecycle management
• Caching strategy and cache-invalidation patterns
• Cloud/edge networking fundamentals and routing rules/redirects
  • Performance tuning, logs/analytics, and WAF/DDoS understanding

• SSO / SAML configuration and troubleshooting
• Experience supporting observability products
• Logging navigation and troubleshooting 
• RBAC 

• Have frontend development experience (e.g., React/Next.js).
• Enjoy technical writing for public docs or developer education.
• Have experience automating workflows with agentic services.

Who we are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. 

ABOUT DV | SCIBIDS AI

DoubleVerify is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising for the world’s largest advertisers. DV solutions create value for media buyers and sellers by bringing clarity and confidence to digital media investment by ensuring each impression meets the brand’s specific media quality standards critical to driving performance. A part of DoubleVerify’s suite of Performance products is Scibids AI. Scibids AI is the leader in independent Customized algorithmic media trading. The AI solution is used by many of the world’s leading marketers to drive greater ROI for their programmatic media buys, and increased productivity in operations.

Position Overview

DoubleVerify is looking for a skilled and motivated Account Manager to support the growth of its Scibids AI business in Japan. This role is responsible for working closely with clients—to optimize campaign performance through the effective use and adoption of Scibids AI. The Account Manager will act as a trusted partner, providing strategic guidance, hands-on support, and education to ensure clients successfully leverage the technology.

The ideal candidate is a collaborative team player with strong programmatic advertising expertise across multiple DSPs, excellent analytical and problem-solving abilities, and the curiosity to deeply understand advanced advertising technology. This position offers the opportunity to contribute meaningfully to a fast-growing division within a leading technology company that is reshaping the online media landscape.

What you’ll do

• Clearly understand and articulate the value proposition of Scibids AI, including its technology, processes, and partnerships, to support client success and business growth.
• Develop deep expertise in the Scibids AI product philosophy and capabilities, collaborating closely with global internal teams to deliver effective AI-driven solutions for clients.
• Lead and ensure a seamless onboarding experience for new customers, enabling rapid and successful adoption of Scibids AI.
• Manage and support client campaigns by configuring and optimizing the AI to align with specific performance goals and KPIs.
• Advise clients and trading teams on designing and executing scientific A/B tests to measure and validate the impact of Scibids AI on campaign performance.
• Lead pilot review sessions by analyzing performance data, building compelling ROI cases, and presenting results to key client stakeholders.
• Partner closely with client trading teams to consistently deliver measurable, ROI-positive outcomes.
• Collaborate with sales leadership to grow and expand existing client relationships while supporting new business acquisition.
• Act as a problem solver by working cross-functionally with the wider Scibids team to identify, troubleshoot, and resolve client or technical challenges.
• Deliver best-in-class customer service with a proactive, forward-thinking approach, focused on building strong, long-term client relationships through trust and value.

Who you are

• Strong proficiency in English, with the ability to communicate clearly and confidently both internally and externally, including excellent written communication skills.
• Proven experience in DSP campaign management with a solid understanding of the broader programmatic advertising ecosystem.
• Familiarity with platforms such as Meta Ads, Google Ads, and other DSPs is a strong advantage.
• Experience with DV360 on optimizing YouTube and Display campaigns is vital.
• Demonstrated accountability and ownership across all stages of the client relationship, from onboarding through ongoing optimization and growth.
• Highly analytical and detail-oriented, with strong numerical skills and the ability to translate data into clear insights and compelling performance narratives.
• Comfortable managing multiple priorities in a fast-paced, dynamic environment.
• A proactive, “can-do” attitude with high levels of energy, drive, and enthusiasm.
• Bachelor’s degree or equivalent practical experience required.
• Minimum of 5+ years’ experience in campaign management or a related programmatic role.
• Ability to work effectively in a remote environment, demonstrating a self-sufficient, autonomous, and highly organized working style.
• You will be required to attend client and media agency meetings around once a month, so local travel is a requirement.
• Fluent in Japanese and English is a must
• This is a Hybrid position with 3 Days in the Tokyo Office per week and 2 work from home days.

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. 

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!

Appian is seeking a hands-on Technical Delivery Manager to take post-sales ownership across multiple strategic accounts and support our continued growth. This is a senior role within our Customer Success organisation, responsible for delivering enterprise-grade solutions powered by Appian’s cutting-edge platform.

Your focus will be spread across multiple customers and you’ll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption. You will also play a significant role in supporting new business software and services opportunities.

The TDM will also play an important role in mood orchestration, fostering a culture of positivity, high performance and collaboration aligned to Appian’s values. They will also work extensively with our people, providing coaching, actionable feedback and mentoring to support their career progression and development within Appian.

This roles requires someone who is fluent in both Japanese and English.

To be successful in this role, you will:

- Oversee the delivery of Appian projects to ensure deployment matches client executive and business sponsor expectations.

- Mentor a team and manage multiple large-scale projects simultaneously, nurturing them from inception to launch while collaborating with stakeholders and establishing realistic development guidelines.

- Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support.

- Work with delivery partners within the region to augment Appian led engagements with partner resources as well as to supplement partner led engagements with Appian resources.