会社概要

ロケットナウ（Rocket Now）について

 ロケットナウは、送料とサービス料が無料のフードデリバリーサービスです。和食、洋食、ヘルシー志向の料理など多彩なジャンルの料理から、デザートやドリンクまで迅速かつお得にお楽しみいただけます。サービスは、北海道、東北（仙台）、関東（東京・神奈川・埼玉・千葉）、中部（愛知・静岡）、関西（大阪・京都・兵庫）、広島、九州（福岡）を中心に展開中です。 ロケットナウアプリは、グローバルマーケットインテリジェンス企業の「センサータワー（Sensor Tower）」が主催する「Sensor Tower APAC Awards 2025」にて、「2025年に世界でローンチされた飲食店注文・フードデリバリーアプリ部門」で「世界最多ダウンロード数を記録」したアプリに認定されました。また、『Best App Award 2025』において、カテゴリ別部門ショッピングカテゴリ優秀賞を受賞。iOS／Androidの両アプリストアのダウンロード数は、フードデリバリーアプリ部門9カ月連続1位を獲得しました*1。アプリはサービス開始*2から15カ月で500万ダウンロードを突破するなど成長を続けています。 ＊1 2025年7〜2026年3月 iOS、Android 統合ベース ＊2 2025年3月30日 サービスリリース時点 （出所：Global Market Intelligence: Sensor Tower）

CP One Japanについて

CP One Japan合同会社は、NYSE（ニューヨーク証券取引所）に上場しているFortune 150のテクノロジー企業Coupang, Inc.（NYSE: CPNG）の日本法人です。CP One Japanは、日本国内で「ロケットナウ（Rocket Now）」ブランドのフードデリバリーサービスを運営しており、Coupangの技術力と革新的な物流ソリューションを生かして、迅速で信頼性の高い顧客志向のフードデリバリーサービスを日本の消費者に提供することに尽力しています。

募集職種：Marketing Designer

主な業務内容

Rocket Nowのマーケティングデザインチームのジュニアデザイナーとして、顧客向けコミュニケーションにおける多様なマーケティングデザインを制作していただきます。
ブランドガイドラインを正しく理解し、モバイルプラットフォームに最適化されたビジュアルを作成することが求められます。
また、複数のステークホルダーと連携し、自身のタスクを主体的に遂行しながら、高いクオリティの成果物を安定してアウトプットしていただきます。

具体的に担当していただく5つの業務

1. アプリ内や自社メディアを含む多様なデジタル環境向けクリエイティブの制作
2. A/Bテストの実施と、ターゲット最適化されたコミュニケーションデザインの実行
3. オフラインキャンペーン向けの印刷物デザイン制作
4. Rocket Nowのマーケティングデザインアセットとして、高品質で再現性の高いデザイン制作
5. パートナーチームと共通目標を設定し、それを達成するための主体的なデザイン業務の遂行

応募資格

基本資格（必須）

• デザイン関連分野での2年以上の実務経験
• 応募の際は、レジュメに加え、ポートフォリオのご提出をお願いいたします
• Adobe Creative Suite、Figma、Generative AI に関する専門スキル
• 顧客獲得・CVR向上に寄与する戦略的なデザイン提案能力
• タイトなスケジュールでも高品質のクリエイティブを制作できるグラフィックデザインスキル
• チームワークを理解し、円滑なコミュニケーションができる方
• 日本語ネイティブレベル、または同等の日本語能力を有すること

歓迎資格

• 動画またはモーショングラフィックデザインの経験
• HTML/CSS・WordPressによるWeb制作スキル
• 英語、韓国語のいずれかでのコミュニケーション能力
• モバイルプラットフォームやプロダクトへの理解、または関連経験
• 顧客理解およびO2O業界トレンドの知識
• プロセス改善・効率化への取り組みと、自律的にタスクを推進する能力

採用プロセス

書類選考 → 電話／Zoom面接 → オンサイト（またはオンライン）面接 → 内定
※職種や状況により、プロセスが変更される場合があります。
※面接日程や結果は、ご提出いただいたメールアドレス宛にご連絡します。

勤務条件

• 雇用形態：正社員
• 試用期間：あり（期間・条件は別途通知）
• その他の詳細：ご応募後にご案内します

留意事項

• 募集枠が充足された場合、掲載終了前に募集を終了する可能性があります。
• 虚偽の情報が提出された場合、内定取消しの可能性があります。
• 法令に基づき、雇用保護に該当する方（例：退役軍人給付受給者、障がい者等）は優先選考となる場合があります。
• 入社時または入社後の業務内容・職位は、経験や事業上の必要性に応じて変更される可能性があります。
• 応募後の詳細は、メールまたは面接時にご案内します。

プライバシー通知

応募時に提供いただく個人情報は、以下のプライバシーポリシーに基づき、Coupangが収集・管理します：
https://www.coupang.jobs/jp/privacy-policy/

Develop/Configure software feature/s functionality, according to design document, plan and perform unites, in scheduled time line and accurate output. 

Main Responsibilities and Deliverables:

• Develop/Configure software feature(s) according to design document & enterprise software standards.
• Work in multi-disciplinary environment with Architects and Business Analysts using waterfall and agile project methodologies
• Planning and Performing Unit and functionality testing to ensure fit to design.
• Supporting customer by solving functionality problems.
• Interface independently with various R&D and PS Groups and with Customer Support.
• May occasionally need to work on client site And/Or in different time zone.

 Qualifications / Education: 

• E/B.Tech with Practical relevant experience/knowledge
• High level English (verbal & written)
• Proven experience in operating within a global environment
• Experience working in a complex matrix environment
• Basic experience with several of the following

Programming Languages: SQL, Java, JS

Web Technologies: HTML, CSS, XML, XSL, Servlets, Web Services

Operating Systems: Windows, Linux OS

Application Servers and Servlet Containers: WebSphere, Tomcat, Weblogic

Databases:  Oracle, SQL Server, Data Warehousing (ETL, OLAP)

 Professional Capabilities     

• Solid professional capabilities in the domain
• Analyzes information and deduces conclusions within the professional space
• Regarded as a professional that requires minimal supervision
• Responsible for developing/configuring feature(s) functionality for an enterprise-grade software with minimal supervision
• Experienced in Multi-threading and concurrency

About the Role

You'll join our Customer Support team as a fully-fledged support specialist, assisting both our Japanese-speaking users while also supporting our global customer base. Your strong customer support knowledge and excellent communication skills will help Ahrefs users worldwide get the most out of our tools, turning confusion into clarity for complex SEO and product queries.

Responsibilities

• Handle inbound customer inquiries via live chat and email in both Japanese and English, providing clear, concise, and helpful solutions.
• Effectively explain Ahrefs features and complex SEO concepts to users of varying technical proficiency.
• Troubleshoot user-reported issues, identify potential bugs or data discrepancies, and accurately escalate them to product or engineering teams when necessary, translating technical details as needed.
• Contribute to updating and maintaining our Help Center documentation, including localised content for Japanese users.
• Share customer feedback and insights from both Japanese and global users with product, marketing, and engineering teams to inform improvements and localisation efforts.
• Proactively identify opportunities to improve the customer experience and contribute to internal knowledge sharing.

Requirements

Must have:

• Native-level fluency in written and spoken Japanese and English
• Proven experience using Ahrefs or a similar advanced SEO platform like Moz, Semrush, etc. day-to-day
• Demonstrated ability to troubleshoot technical issues, differentiate between user error and system bugs, and accurately document/escalate problems
• Strong written communication skills, capable of explaining complex technical topics clearly and concisely to diverse audiences in both Japanese and English
• Experience providing customer support via live chat and email
• The ability to work independently within a remote-first, async communication environment, managing your own time effectively
• Role will include occassional weekend coverage (one Saturday or Sunday fortnightly)

Nice to have:

• 2+ years in a customer-facing support or success role, ideally for a SaaS product.
• Basic understanding of web technologies (HTML, CSS, JavaScript) good enough to quickly spot potential website issues.
• Familiarity with tools like Intercom and Slack.
• A good grasp of common SEO challenges and strategies within the Japanese market.

What Success Looks Like

In 6 months:

• You're efficiently handling a full queue of customer inquiries in both Japanese and English, consistently maintaining high customer satisfaction ratings (e.g., above 90% CSAT).
• You've effectively contributed to our internal knowledge base, either by documenting common solutions oridentifying gaps in existing support materials.
• You're confidently troubleshooting a wide range of issues and accurately escalating specific problems to the right internal teams without constant supervision.
• You've become a reliable and valued member of the Customer Success team, participating actively in internal discussions and knowledge sharing.

In 1 year:

• You're a recognised product expert, capable of handling virtually any customer query independently and efficiently.
• Your insights from both Japanese and global customers have directly contributed to actionable feedback for product improvements or process optimisations.
• You've taken initiative to improve a specific support process or piece of documentation, demonstrating ownership and a drive to make things better.
• You consistently maintain excellent communication habits, clear ticket resolution, and strong performance metrics across satisfaction, efficiency, and quality.

Why Ahrefs?

We're a lean, multinational startup building an all-in-one SEO toolset that helps people grow their search traffic. We're profitable, proudly bootstrapped, and believe in making decisions, not waiting for permission. If you can make a decision and you don't think it's going to get you fired, just do it. We value simple solutions, technical excellence, and iteration: first make it run, then right, then better. You'll have autonomy to get things done, a direct impact on our product and users, and the chance to work with a global team that prioritises async communication and results over process.

We are seeking a highly skilled and innovative Technical Director to bridge the gap between client needs and technical solutions within our agency. The ideal candidate possesses a strong understanding of both data, marketing and technical domains, with the ability to architect technical solutions across technologies for web, mobile, enterprise martech and translate complex business requirements into effective and scalable solutions. You will work closely with clients, product design teams, and engineering (front end and back end) teams to design and implement solutions that meet project objectives and shape the technical direction for our clients. We are seeking a hands – on leader for engineering teams and design teams as well as a consultative leader with clients’ technical teams.  We are seeking someone who is collaborative, curious, problem solving oriented and kind.

What You’ll Do

• Architectural Design: Collaborate with cross-functional teams to design and develop scalable and efficient solutions [see example technologies below]. Create architectures that align with project requirements and business objectives.
• Technical Leadership: Provide technical guidance and leadership to the development team, ensuring best practices and architectural standards are followed. Serve as a subject matter expert, staying up-to-date with the latest trends, tools, and frameworks in the creative technology space.
• Solution Development: Work closely with clients and internal stakeholders to identify business needs and translate them into technical requirements. Lead the development of production-ready web, mobile, enterprise martech solutions  
• Collaboration: Collaborate with other Solution Architects, Software Engineers, Designers, and Project Managers to ensure seamless integration of  
• Evaluation and Optimization: Evaluate existing systems and technologies, identifying areas for improvement and optimization. Provide recommendations for enhancements, architectural changes, or technology adoption to enhance overall solution quality and performance.
• Collaboration: Partner with teams of developers and technologists.  
• Pre – sales: Participate in pre-sales conversations with clients and internal teams.

What You’ll Need  

• 8-10 years Experience as a Tech Director, Solution Architect, Technical Architect, Cloud Architect, pre-sales technical lead, or similar role, with a focus on web, mobile, enterprise technologies.
• Strong understanding of architectural principles, design patterns, and best practices in software development. Can provide solutions for high performance and scalability architecture.
• Experience in designing and implementing end-to-end solutions, from requirements gathering to deployment and maintenance.
• Strong communication and interpersonal skills to effectively collaborate with multidisciplinary teams and communicate technical concepts to non-technical stakeholders.  JP and ENG preferred based on client and internal team communication.
• Have experience with any Tech stack/language/framework (JavaScript, TypeScript, ReactJS, Angular, VueJS, HTML5 / CSS 3, SASS/LESS), Mobile (iOS, Android, React Native, Flutter), Backend (NodeJS, Java, Go, PHP, Python, .Net Core), Database (MySQL, MSSQL, PostgreSQL, MongoDB, Cassandra), Web Server (Nginx, Apache), Web (Drupal, AEM)
• Have strong solutioning experience with any of Cloud solutions: Azure, GCP or AWS.
• Excellent understanding of DevOps/CloudOps and building high-availability infrastructure.
• Leadership that combines persuasiveness, decisiveness, and competitiveness is necessary to motivate a team.
• Stay up-to-date on the latest technologies and industry best practices to drive business growth
• Design modern technical architectures to implement the solution
• Develop and oversee technical documentation of client  solutions ie architectures, user manuals, platform evaluation and  recommendations, conform and manage source code control guidelines for the agency
• Work with service-oriented architecture (SOA) technologies.
• Work with various teams to configure management systems via its management interfaces (E.g. EDM, Ad Platforms, CMS, etc)
• Familiarity with source code control systems (E.g. SVN, GIT)
• Familiarity with task tracking systems (E.g. Jira)
• Good understanding of quality processes and standards
• Ability to manage internal stakeholders and client stakeholders.
• Have worked in small/large teams and clients locally and regionally to deliver projects.
• Understanding how to work with product design teams is a plus.
• Exposure to Data-related projects like RFM, BI, ML, AI, is a plus.
• Skilled or Certified in Adobe, Salesforce, CDP, Loyalty Platforms, is a plus.
• Bilingual proficiency in Japanese and English (written and spoken).
• Ability to work in a fast – paced environment.

Operational & delivery excellence:

• Optimize operational efficiency as a catalyst for business success, streamlining technical processes, maximizing resource technical efficiency & utilization, minimizing project delays, number of technical showstoppers, and fostering a culture of continuous improvement.  
• Able to own and drive to solve technical escalations 
• Work with technical teams to implement and deploy solutions, ensuring quality and performance.
• Have experience working with distributed teams

Client consultation and pre- sales:

• Meet with clients to understand their business challenges and technical requirements.
• Translate client requirements into technical specifications and solution designs.
• Design and architect technical solutions that are scalable, reliable, and cost-effective.
• Participate in pre-sales conversations with clients and internal teams.

About Us

VML & Ogilvy Japan GK was established in April 2019 as a partnership between Geometry Global and The Ogilvy Group to enhance our offering to brands in Japan in support of their business ambitions and marketing objectives. We believe in the power of creativity to drive meaningful change that delivers positive business outcomes. Now more than ever the ability for an agency to flex and adapt to clients changing needs is vital in the application of communications, brand experience, commerce and technology. Our blend of global and local expertise and marketing capability is designed to meet the challenges of today while setting our clients up for success from tomorrow and beyond. VML & Ogilvy Japan GK is a WPP company (NASDAQ: WWPGY)

#LI-DNP