The opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Coach junior specialists on the daily job. 
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Sr. Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need: 

Experience:

• BA/BS degree 
• Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus) 

What you will learn: 

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

The opportunity:

The role of the Air Operations Associate, Indonesia is a critical part of Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. Your direct stakeholders are the partners within your region, account management, customs teams, air carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the future operational model at Flexport allowing us to effectively scale to achieve our mission of making global trade easier for everyone

You will:

• On a day to day basis , working closely with our stakeholders to manage , plan and execute Air Bookings to ensure that shipments meet committed service levels
• Decide on the best consolidation of shipments to optimize margins.
• Contribute to build Flexport air export planning processes & tools.
• Provide customer service and troubleshoot any issues

You should have:

• 5+ years of relevant work experience
• An internal track record of success in an operational or planning role;
• Very structured and with high level of energy;
• Strong analytical background and full mastery of analytical tools (Excel, etc.);
• Strategic vision and ground floor execution;
• Excellent communication, interpersonal, and organizational skills;
• Next-level attention to detail;
• A mastery of email communication. You keep the inbox at zero;
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it;
• Previous experience in Forwarder or Airline Space Control / Revenue Management / Export Planning a plus.
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!

The Opportunity:

The role of the Ops Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need:

Experience:

• BA/BS degree 
• (Preferred) 1-2 years of prior experience in Logistics, Warehousing, Freight Forwarding, Supply Chain or Consulting; (High performing fresh grad could be considered)
• Fluent in English and Bahasa Indonesia (Written & Spoken)

Mindset:

• Desire to “build a better machine” and get irritated when things aren’t optimal
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
• Strategic vision and ground floor execution
• Excitement to manage vendor relations and create best-in-class, innovative structures to do so
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations.

What you will learn:

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

Future tracks this role could lead to:

• Procurement or other expert roles requiring deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You will have built processes and tools or led webinars, amplifying your knowledge.
• Client advisor/ account management. Your deep passion for growing our customers’ business sets you on a path to become their advocate and representative at Flexport.
• Team leadership. You learn how to be a player-coach who apprentices team members on skill development.

Job Summary

Based in our Jakarta office, the Sales Engineer will provide guidance in the use of InterSystems' products as they best suit the requirements of the customer and its market. Product and business strategies are coordinated with the InterSystems Sales Team to apply existing and new products to customers' database and application needs.

This is a comprehensive and challenging role, requiring a mix of solution design skills, hands-on coding, presentation skills, technical architecture, sales awareness, business acumen, evangelism, mentoring and training. The Sales Engineer should have a strong technical background within healthcare software.

This role requires regular travel across SE Asia.

Responsibilities

• Investigate & demonstrate the use of InterSystems products with other 3rd party technologies.
• Manage the technical relationship with customer accounts, ensuring that they are aware of the latest product capabilities.
• Identify new opportunities within existing accounts.
• Build and demonstrate Proof of Concepts (POCs) for prospects and customers to illustrate the suitability, ease of use, performance, features, and reliability and/or connectivity capabilities of InterSystems technology.
• Participate in business and detailed technical discussions at all levels and in all departments of the customer's organisation to foster the adoption, use and deployment of InterSystems’ technologies.
• Recommend technical architecture, database schema, design patterns, migration and upgrade strategies and operational best practices.
• Install InterSystems software and assist with benchmarking exercises to determine optimal deployment configurations.
• Work as a hands-on lead application developer to coach partners and prospects, particularly in the early stages of adoption or during particularly technically challenging projects.
• Provide application programming in a variety of InterSystems technologies, and other technologies.
• Give corporate presentations to InterSystems' customers and prospects at site visits, marketing events and such venues. Topics include strategic and tactical considerations across both technical and business directions. Provide technical product demonstrations.
• Carry out formal training courses in InterSystems technologies.
• Support customers and prospects during beta test programmes or pre-launch activities and provide feedback to the software development groups.
• Assist with troubleshooting and interact with the World-wide Response Centre (WRC) to support resolution of technical problems.
• Provide consulting services for the Sales Department and other InterSystems departments (Marketing, Support, Development, Documentation among others) as requested.
• Design technical architecture with IRIS and other solutions.
• Connect with Subject Matter Experts (SME) to identify solutions
  • Providing recommendations and roadmaps for proposed solutions
  • Performing design, debug, and performance analysis on solutions
  • Documenting and sharing best practice knowledge for new solutions
  • Advocating for process improvements and helping develop solutions
  • Regularly communicating new features and benefits to partners, customers, and other stakeholders
  • Providing technical leadership to a team throughout the project lifecycle
  • Developing proof-of-concept projects to validate your proposed solutions
  • Reviewing and validating solutions designs from other team members

Experience & Qualifications

• Broad knowledge of IT Industry issues & trends including integration and cloud, with specific vertical market & technical knowledge in Integration (SOA, ESB, EAI, ETL, BI…).
• Proven leadership or technical management in an application development environment
• Highly experienced programming with demonstrable current hands-on expertise in object-oriented languages such as C#, C++ or Java / Jakarta EE.
• Highly knowledgeable in Python development
• Experience with clinical systems, EPRs, Health Exchange and protocols in healthcare, HL7 FHIR and IHE.
• Ongoing experience within the design, development & deployment of complex applications.
• Knowledge of application frameworks, application servers and server-less programming models.
• Knowledge of agile software development processes and continuous development.
• Extensive use of 2 or more databases such as InterSystems Caché, Oracle, SQLServer, PostgreSQL, Informix or DB2/UDB, including designing logical and physical database schema, good SQL and JDBC/ODBC expertise, installation and configuration skills, and performance tuning.
• Proven business analysis and problem solving skills
• Understanding of the business considerations of application development, support and deployment
• Excellent analytical skill
• English language fluency
• Software Engineering experience.
• Familiarity with modern AI technologies, including Generative AI, LLM integration, Agentic AI systems, and applied machine learning frameworks.

Education and Training

• Degree in Computing or a related discipline

Anaplan Indonesia is looking for highly talented and passionate individuals who can effectively drive understanding of why cloud solutions are differentiated from and outstanding to other technology approaches. No matter how you slice it, the future of organisational success depends on how easily each department can collaborate and work decisively towards the pursuit of a single goal. We call this Connected Planning.

The Enterprise Account Executive will formulate and implement a sales strategy within an assigned region, drive revenue growth by driving demand in the current customer base, and develop new customers in the enterprise space. You will work in partnership with the Anaplan ecosystem of pre-sales, inside sales, customer success and partner teams to drive exponential growth. The person will carry quota in their region.

Key to this role is your ability to articulate value, inspire and sell the Connected Customer Company future in a Cloud Computing world. As a trusted advisor and coach, you are the person with the expertise in Enterprise, Business and Technology Architecture that can match customer needs to the capabilities of the Anaplan solution. You will articulate the business value of the solution through executive level time to value, return on investment and TCO presentations.

In addition to the excellent sales skills the Enterprise Account Executive should possess exceptional customer management experience at the C-level. Working closely with the entire account team to drive the customer relationship and alignment at all levels in order to implement the overall account strategy is key to your success.

Responsibilities

• Consistent over-achievement of sales goals.
• Develop & implement sales plans & cycles.
• Understand a company's business strategy and define an architecture and solution to support that strategy with the capabilities of the Anaplan solution.
• Discover, qualify, strategize, solution, negotiate & close.
• Generate business in new customers and within the installed base.
• Must be able to forecast sales activity and revenue achievement while creating satisfied customers that can be referenced in future sales cycles.
• Work within an account team matrix, leading decision makers & influencers towards identifying their Customer Company vision by evangelizing the capabilities of Anaplan solutions.

Required Skills

• Ideally 15 years of experience in sales profiles with strong 10 plus years solution selling in SAAS/PAAS.
• Extensive experience selling to enterprise customers and closing big deals in Indonesia
• Expertise in Banking & Financial Services (FSI) industry is highly preferred
• Demonstrated ability to sell large scale and complex systems to key accounts.
• Domain understanding (FP&A, Supply Chain, Workforce Planning & Sales) and knowledge of how these functions plan, process work and make decisions
• Expertise and experience dealing with large, complicated, accounts at the most senior IT and business levels.
• Executive-level communication and interpersonal skills.

Job Summary

InterSystems is the place for someone looking for a challenging career and access to the kind of training, expertise and tools that only a large company can offer. Our international reach also means you have the opportunity to be part of a truly global organization of smart, technically-minded people.

InterSystems  is expanding the Testing as a Service (TaaS) team and is looking for Testing Facilitators to provide an automated testing service for large scale healthcare IT customer base. The role is best described as an administrative role with a technical slant. You will train our automated test platform by following customer test scripts. No programming or specific technical knowledge is required, but a strong interest in IT, a good working knowledge of web browsers, office tools (such as Microsoft Word and Excel) and a methodical mindset are must-haves. The TaaS team uses cutting edge cloud hosted GUI automation tools and infrastructure automation. Learn new tools and skills while providing a crucial service to major healthcare providers. This is a full-time permanent role.

Responsibilities

The duties initially assigned include, but are not limited to:

• Record detailed functional test scenarios into automated test scripts using InterSystems test automation toolkit.
• Coordinate the execution and review of automated testing.
• Document any functional, usability and performance issues detected by automated test runs.
• Liaise with other departments and subject matter experts during the creation and running of automated tests.
• Perform ongoing maintenance on automated test scripts.
• Other duties may be directed by the company from time to time.

Experience and Qualifications

• Demonstrated interest in IT and the application of technology to add value and/or solve problems.
• Strong computer skills are essential, scripting or test automation experience is an advantage.
• Application testing expertise is desirable especially in healthcare applications.
• A flexible and adaptable approach to learning new methodology, technologies and software products.

Education and Training

Technical or Computer Science Degree

 Job Summary

The Clinical Advisor will provide leadership for the strategic planning, management, integration and implementation of health information systems related to InterSystems products.  The Clinical Advisor will be responsible for developing and maintaining strong relationships with executive leadership as well as C-level executives and clinical leadership throughout InterSystems customer base in order to promote excellence in health care through the development and implementation of InterSystems solutions

Responsibilities

The duties initially assigned include, but are not limited to:

• Engage with the customer business in order to advocate and constructively represent the customer business in the context of TrakCare knowledge and understanding.
• Lead stakeholder engagement during design and requirements confirmation stage.
• Conduct interactive focussed workshops to translate and finalise requirements for the product solution.
• Provide guidance and participate in requirements analysis.
• Provide advice and bring experience to the customer and ISC team in terms of lessons learnt in the field.
• Ability to document customer requirements and review documented requirements ready for build/development/acceptance.
• Resolution of areas of discussion regarding any changes or impacts to Clinical workflow by constructively discussing and leading the clinical stakeholders through the application workflow in the context of the customer business.
• Internal/external representation of application changes required and priority of those changes from a clinical/change perspective and ability to represent the clinical decisions made and reflected throughout the build.
• Articulate clearly the supporting justification for clinical workflow design during iterative customer sign off.
• Review and validation of Clinical changes to the application – i.e. Quality gateways throughout projects.
• Escalation point for unresolved clinical issues with mutually acceptable outcomes.
• Follow trends in Healthcare Analytics, Evidence Based Medicine, Clinical Quality Measures, Accountable Care and Clinical Decision Support and advise Executive leadership and product development teams.
• Provide strategic insight/guidance on behalf of InterSystems.
• Review medical informatics trends, experiences and approaches.
• Provide healthcare technology expertise to product, sales and marketing management teams to ensure the successful positioning of industry solutions and go to market tactics.
• Provide market-driven information for product strategy and development direction using industry expertise and direct interaction with customers, prospects, analysts, and other external resources.
• Develop and maintain relationships with partners, key consultancies and system integrators to establish focused and effective strategic teaming arrangements.
• Represent InterSystems to medical societies, advocacy groups and medical advisory boards.
• Deliver the InterSystems strategy to senior leaders and peers in the Australian Healthcare market.
• Manage and provide subject matter expertise in clinical risk assessments, clinical safety, clinical change management and benefits realisation.
• Advise and assist in developing and maintaining processes that govern pilots.
• Direct strategic issues, investment or partnering decisions, and actions regarding key regulatory demands and requirements.
• The ability to travel extensively working from customer sites and the InterSystems offices.

Experience and Qualifications

• 10+ years of expert understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems.
• Possess strong grasp of clinical workflow in both inpatient and outpatient settings, interest in health information systems and outcomes measurement.
• A contemporary clinician who understands major trends in healthcare and managed care and is familiar with point of care products and medical informatics trends and tools.
• A strong leader with a mature sense of priorities and solid practical experience who can design and implement systems within the framework of technical boundaries.
• Effectively communicate with a diversity of personalities. Is approachable and presents data with effective communication and presentation skills. Must be an effective consensus builder.
• Direct experience with Healthcare Analytics, Clinical Decision Support systems, Evidence Based Medicine, Clinical Quality Measures, and Electronic Health Record systems.
• Clinical domain knowledge and credibility within healthcare community.
• Interpersonal, communication (verbal and written) and time management skills required.
• Previous experience as a CMIO in a multi-organisation clinical setting preferred. Experience in the planning, selection, implementation and performance assessment of health IT solutions.

Education and Training

• Relevant University Degree
• Clinical Specialty

Job Summary

We are looking for a Project Manager, based in Jakarta, Indonesia. The candidates must have a strong Healthcare IT background.

Responsibilities

• Manage project team members and influence them to take positive action and accountability
• Manage the Project and the processes therein – including the definition and on-going monitoring of the Project Implementation Document (PID)
• Define the project scope, goals and deliverables in collaboration with senior management and stakeholders
• Produce the Project Implementation Plan
• Produce and Manage the Project Plan
• Produce and Manage the Quality Plan
• Produce and Manage the Communications Plan
• Define the resource plan
• Represent the needs of the Implementation Team during the pre-sales stage
• Carry out resource planning and management
• Carry out the management and escalation of risks and issues
• Manage the project budget
• Ensure that the project team members are aware of and remain compliant with all the relevant procedures and policies
• Proactively manage changes in project scope throughout the project
• Ensure appropriate communication between the members of the project team and report on project progress and other project specific information to stakeholders
• Lead the ‘handover to support’ activities after go-live
• Lead the ‘lessons learned’ activities for whole project life cycle
• Produce the Project Closure Report

Experience and Qualifications

• Project Management experience delivering multi-stranded integrated Healthcare solutions in a customer facing role
• Experience of full project lifecycle through initiation, execution, go-live and closure
• Direct healthcare knowledge or 3+ yrs experience with an HIS or LIMS system highly preferred
• Experience managing resources, time tracking, budgets and forecasting
• Experience leading a diverse / multi-disciplined team
• Experience communicating across all levels of an organization
• An understanding of hospital procedures, standard working practices, structure and politics
• Previous experience as an end user of an integrated health system
• Clinical experience or background – ideally as a user of TrakCare or other Hospital Information System (HIS) applications
• Experience with integrated implementations
• Broad understanding of IT technical implementation-delivery
• Senior level management training
• Microsoft Project

Education and Training

• University degree or 10+ yrs experience managing large, complex projects preferably in healthcare IT
• Technical knowledge in software and implementation processes
• Project Management qualification such as Prince2 , PMP or PMI

Profile Summary

To ensure customer satisfaction by triaging support requests, facilitating rapid responses, ensuring requests contain sufficient detail and managing the support queue and backlog.

Key Responsibilities

• Provide immediate response to customer support inquiries via phone or iService (the TrakCare ticketing system)
• Ensure iService tickets contain sufficient information and detail for second line support to work with, according to the minimum datasets laid out
• Where possible, provide immediate resolution to support inquiries. Alternatively, triage the inquiry and determine the best person to pass it to
• Develop and maintain a set of Standard Operating Procedures for responding to common and/or repeatable inquiries
• Timely notification to the Incident Manager of any issue that may impede immediate response or customer satisfaction
• Liaising with other departments in order to ensure appropriate activity on iService activity
• Assist the Incident Manager with the monitoring, management and processing of iService queues
• Provide regular reports to management and customers as requested
• Acquire new skills by assuming additional responsibilities as requested.
• Additional responsibilities as determined by management.

Skills and Experience 

• IT or health-based degree or 2 years related experience
• Friendly and professional verbal and written communication skills demonstrated by prior customer service experience
• Good organisation skills with demonstrable attention to detail

Education and Training

• IT or health-based degree or 2 years’ related experience

Job Summary

In this role you will be expected to provide administrative assistance for the business and be willing to go above and beyond on a daily basis.  You will take ownership of delegated tasks and ensure they are completed in a timely and orderly manner, to a high standard. You will have high attention to detail and a can do, proactive attitude.  

Responsibilities

Management Support

• Support key members of our Jakarta office
• Support visiting Executives and VP's

Administrative Support:

• Front of house and first point of contact for internal and external visitors to the Jakarta office
• Co-ordination of travel – Domestic and International
• Co-ordination of meetings, conference calls and video conferences with both internal & external stakeholders
• Provide Office Management administrative support, eg: arrange and book tradespersons; liaise with contract office cleaners as needed, update telephone lists and directories, update floor plans, organise catering and events, together with any other tasks as requested.
• Minute taking
• Preparing documents/presentations – formatting, printing, binding as needed
• Preparing expense reconciliation (using WorkDay)
• Oversee all facilities maintenance and other projects for office improvement.
• Proactivity to liaise with suppliers and vendors to ensure a safe, clean, productive work environment
• Coordinate efforts with other departments including HR, Recruitment and IT

HR Support:

• Knowledge of local HR policies and law
• Assist with ad hoc projects presented by the Regional Director of Human Resources
• Assist with adhoc projects presented by the Asia Pac HR, Facilities or Finance Team as required to meet business needs.
• Assist with the induction of new employees to the company with regard to local office facilities and procedures.
• Keep an accurate record of vacation/sickness absence days for the Jakarta office and update the HR department accordingly.
• Assist with the renewal of company benefits for staff under the direction of the HR Director, AsiaPac.
• Maintain local personnel files and associated legal documents.
• Assisting the HR department with local HR projects as necessary.

Experience and Qualifications

• 5 plus years of experience as an Administrative Assistant within a corporate environment
• Experience with HR policies or working with HR
• Ideal tertiary qualifications in Office / Business Administration.
• Ability to work in a team environment.
• Advanced skills in Microsoft Office; Outlook and established applications.
• Skills in Office 365 and WorkDay would be desirable.

Education and Training

• Skills in Office 365 and WorkDay would be desirable.