As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

LEAP Program Description

Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.

The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.

About the Position

The TB Diagnostic Network Coordinator will support Indonesia’s National Tuberculosis Program (NTP) in delivering life-saving humanitarian assistance service delivery in full alignment with the new Presidential Executive Order directives. The Coordinator’s primary focus will be to provide technical support for direct delivery service, with a special emphasis on strengthening the quality of TB diagnostic services and networks for TB patients.

The Coordinator will work closely with the NTP to support the implementation of TB interventions, particularly those related to diagnostic services and network expansion. The role will involve identifying implementation challenges and contributing to solutions through coordinated technical support, in collaboration with the Global Fund (GF) and other partners. The Advisor will provide ongoing support to the NTP on TB diagnostic and network-related activities and collaborate with the U.S. Department of State (DoS) Health Foreign Assistance Unit in Indonesia.

The Coordinator will be based within the NTP at the Ministry of Health (MOH) and will work under the guidance of the National TB Program Manager (NTP Manager). The Advisor will also contribute to routine reporting and coordination with the U.S. DoS team.

Responsibilities

Technical and Program Support

• Provide technical and operational support to the NTP in implementing Indonesia’s National Strategic Plan for TB diagnostics and laboratory networks.
• Assist the Ministry of Health (MOH) and National Reference Laboratories (NRLs) in expanding access to internationally-recommended molecular rapid TB diagnostics (mWRDs), including Truenat, BD MAX, and other approved technologies.
• Support efforts to strengthen TB laboratory quality assurance systems across the national network.
• Contribute to the implementation of drug-susceptibility testing (DST) and related activities to support improved management of drug-resistant TB (DR-TB).
• Assist with efforts to improve TB laboratory infrastructure and biosafety practices, including supporting renovation activities as needed.
• Support the optimization and expansion of specimen transport and referral systems across districts and provinces.
• Assist in planning and delivering TB laboratory trainings and capacity-building activities for laboratory staff.
• Participate in technical supervisory visits and contribute to documentation of findings and follow-up actions.

Coordination and Program Implementation Support

• Support coordination between the NTP, MOH units, laboratory stakeholders, and implementing partners on TB diagnostic and network activities.
• Assist in identifying and tracking key implementation challenges and support follow-up actions.
• Contribute to communication and coordination with global partners, including the Global Fund and Supranational Reference Laboratories.
• Participate in relevant technical working groups and implementation meetings at national level.

REPORTING

The TB Diagnostic Network Coordinator will report to and receive technical direction from the NTP Manager and will work in close collaboration with U.S. DoS Health Foreign Assistance Unit. The Coordinator will submit a monthly summary of activities to the NTP manager and U.S. DoS TB focal points by the 5th day of the following month and will meet with the U.S. DoS Health Foreign Assistance team on a quarterly basis to review progress and priorities. Additionally, the Advisor will submit a weekly progress report highlighting achievements to the U.S. Embassy/ U.S. DoS team.

Qualifications

• Advanced degree in public health, laboratory sciences, or a related field.
• Minimum of 3 years of relevant experience in TB, public health, or laboratory systems strengthening.
• Experience supporting TB programs, preferably at national or sub-national level.
• Familiarity with TB diagnostic approaches, laboratory systems, and DR-TB management.
• Experience supporting implementation of health programs or projects, including coordination with multiple stakeholders.
• Ability to review data, identify challenges, and contribute to practical solutions.
• Experience supporting training or capacity-building activities is an asset.
• Experience working with government counterparts and/or international partners preferred.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office and relevant data tools.
• Fluency in written and spoken English
• Professional proficiency in Bahasa Indonesia preferred.

What will you be doing? 

Microsoft and InMobi have entered into a partnership. As per this, InMobi will be an exclusive partner for Microsoft’s Advertising inventory. Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing on the Microsoft Ads platform. InMobi will be responsible for complete management/transaction across Bing.  

We are seeking a Lead Account Manager with search advertising experience, an attention to detail, customer obsession, and a passion to learn and adapt in an evolving environment. The individual will be coordinating with a team of Account Strategists and supporting the Account Management Head to achieve customer satisfaction and revenue objectives. As an AM, you will be serving Corporate customers by applying customer obsession to what clients care about and need, and building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider. The AM will be responsible for managing an assigned set of clients focused on attaining revenue targets, feature adoption, and client-driven goals.

Role requirements & expectations: 

• Shared culture of diversity and respect: Create a collaborative, trust-based work environment where differences in communication styles are considered, and the perspectives of others are respected and valued. Demonstrate Search Advertising’s culture of inclusiveness and diversity at all times. Contribute to the success of others by promoting mutual learning 
• Strong customer relationships and account health: Own the day-to-day management for newly onboarded & existing customers. Flawless execution of campaigns. Strong coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to a quality and actionable Customer Plan. 
• Pursue optimizations to deliver quota expectations: Drive campaign-level budget upsell and optimization opportunities that align with the ROI goals of the client and drive incremental revenue. Leverage internal tool-directed tactics to inform and prioritize upsells and optimizations, seeking to drive swift implementation. Drive tactic improvement by providing thoughtful feedback to make opportunities more relevant to client goals. Leverage self-serve tools and community forums to deliver insights for non-Insights-enabled clients. 
• Fluent advocate of the Bing Story: Educate clients on how the Bing Ads platform and existing features help them to reach their business goals and execute on budgets. Ensure regular client engagement with the BingAds platform, and aim to reduce customer reliance on AM for routine tasks. Utilize all available readiness and insights to ensure you are a fluent advocate of the Bing story. Develop and demonstrate an intermediate level knowledge of emerging products/features. 
• Collaborative and high-performing account team:  Ensure timely and proactive customer escalations by effectively leveraging Account Executive and internal partner network to resolve day-to-day escalations & revenue blockers. Partner with the account team to submit actionable feedback on product, tool, and processes through relevant channels. Own and effectively execute the customer transition process and operational excellence in execution of change management (Book of Business update).  
• Continuous business learning and professional growth: Continually strengthen your Bing Ads and Search Industry expertise, take personal accountability for your career and personal development; create, update, and regularly check in on your career development plan. Complete the required and recommended trainings and apply what you learn to further your growth in your role and career progression. 

What is expected of you? 

• Minimum 3 years of experience in Search Engine Marketing, Sales, or online media, and Service experience required  
• Strong knowledge of Internet advertising: CPA, CPM, CPC, search marketing, lead generation, direct response, etc. 
• Strong troubleshooting and problem-solving tools with a 'can-do' attitude and the ability to partner collaboratively with other functional areas within the company in support of the sales process. 
• Demonstrated ability to consistently meet or exceed revenue goals or targets  
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions 
• Effectively navigate through ambiguity and complexities related to client management 
• Talented in storytelling and delivering engaging presentations  
• Solid knowledge of the search industry, trends, and customers' needs 
• Passion for technology as an enabler for customer and company growth 
• Bachelor’s degree required. MBA preferable 
• Critical thinker who is organized and can make decisions based on clear priorities 
• Collaborative teammate who can build successful team relationships with partners, and can prioritize multiple tasks 
• Flexible and able to quickly adapt to changing business needs and processes 
• Excellent written and verbal communication skills 
• Willingness  to travel 

Preferred:

• Bing Ads Certification 
• Experienced in using Excel to analyze information, including data manipulation, V-Lookups, creating and using pivot tables, and data analysis 

LEAP Program Description

Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.

The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.

About the Position

The Senior Global Health Security (GHS) Advisor will support the U.S. Embassy Jakarta/Department of State (DOS) ECON Health Unit in carrying out life-saving humanitarian assistance service delivery in full alignment with the U.S. Presidential Executive Order directives.  The Senior Advisor will provide technical support with special emphasis on preventing, detecting, and responding to infectious disease threats that impact public health.

The Senior GHS Advisor will support appropriate multi-sectoral Indonesian Government Departments and Agencies—such as the Ministry of Health, Agriculture, and other relevant Ministries—in the effective adoption and implementation of life-saving interventions focused on preventing, detecting, and responding to infectious disease threats with public health potential, including zoonotic diseases. The Senior GHS Advisor will identify programmatic bottlenecks and facilitate solutions through coordinated technical support and facilitation of USG-supported GHS activities. The Senior GHS Advisor will be based within the appropriate ministry and work with implementing partners for effective collaboration with the Ministry. The Advisor will work closely with and receive day-to-day supervision and guidance from the ministry and U.S. Embassy Jakarta/DOS ECON Health Unit points of contact at Post, who will provide collaborative oversight and serve as the onsite manager and supervisor.  Familiarity with U.S. DOS programs, international donor mechanisms such as the Pandemic Fund and the Global Fund, other USG programming and C/A/GOR experience are highly desirable, as the Senior Advisor is expected to support the implementation of the GHS portfolio.  The Senior Advisor will report to the U.S. Embassy Jakarta/DOS on a weekly and monthly basis.

Responsibilities

Support multi-sectoral ministries in effective delivery of USG-supported life-saving GHS activities

Support relevant ministries in effective delivery of these activities, including but not limited to:

• Community-based active surveillance
• Systems capacity for detecting priority diseases/threats
• Data systems for monitoring, analyzing, and reporting on outbreaks and disease threats
• Infection prevention and control (IPC)
• Case management, including Emergency Management and Emergency Operating Centers (EOC)
• Risk Communication and Community Engagement
• Emergency outbreak response
• Multi-sectoral coordination.

Additional responsibilities include:

• Identify and map Indonesia GHS partners and stakeholders, GHS programs, roles and responsibilities, Government of Indonesia (GOI) GHS national and sub-national budget, multi-sectoral coordination gaps, and programmatic bottlenecks in alignment with national and USG priorities for effective and sustainable prevention and control of infectious diseases.
• Provide technical support and actively engage in field work to implement programmatic and response interventions at national and sub-national levels.
• Monitor the progress of GHS program implementation and provide recommendations for improvements in prevention and control of infectious diseases.
• Assist in organizing regular discussions among GHS multi-sectoral stakeholders and partners to ensure alignment of technical approaches, avoid duplication of efforts, facilitate smooth communication, and enable timely exchange of information.
• Support appropriate multi-sectoral ministries in identifying performance gaps, potential barriers and bottlenecks; provide recommendations; and facilitate consensus on targeted interventions to improve performance on key indicators attributable to:
  • Reduction in incidence and mortality for epidemic and pandemic-prone diseases
  • Strengthening systems to prevent, detect, and respond to infectious disease threats
  • Rapid and effective responses to infectious disease outbreaks that threaten public health
• Support the integration and coherence of USG/DOS-supported and partner-led approaches, such as early detection frameworks, multi-sectoral coordination surveillance, community engagement and rapid response mechanisms, and emergency preparedness systems.
• Foster coordination during outbreak preparedness and response, ensuring effective information exchange, joint situational analysis, and multi-sectoral engagement among stakeholders at national and sub-national levels.

Support the implementation and expansion of best practices in multi-sectoral GHS and outbreak response nationwide for sustainability.

• Promote the dissemination of multi-sectoral GHS best practices and effective models nationwide, including:
  • Prioritized joint interventions in effective community-based active surveillance
  • Strengthening systems capacity for detecting priority diseases/threats, and data systems for monitoring, analyzing, and reporting on threats
  • Adoption of infection prevention and control (IPC) and case management best practices
  • Strengthen Emergency Management, including Emergency Operating Centers (EOC)
  • Supporting relevant ministries to rapidly and accurately report infectious disease threats to appropriate national and international platform system—such as SIZE, the International Health Regulations (IHR), and World Animal Health Information System (WAHIS)—for quick responses to pandemic threats
  • Optimization of national and sub-national coordination teams (TIKORDAs) for outbreak response
• Assist relevant multi-sectoral ministries in emergency outbreak responses as needed.
• Assist relevant multi-sectoral ministries in achieving GHS-related targets, including the Joint External Evaluation (JEE); IHR States Parties Self-Assessment (SPAR); and the Pandemic Fund Framework, which includes reporting on the 7-1-7 target (7 days to detect, 1 day to report, 7 days to complete the initial response).
• Assist and provide information to U.S. Embassy Jakarta/DOS in preparing U.S. Government workplans and reports and drafting reports/presentations to fulfill GOI GHS reporting requirements.

Support relevant Ministries in effective utilization of USG-supported GHS grants and other emergency outbreak responses efforts

• Provide technical support to the implementation of USG-supported GHS lifesaving and bilateral cooperation efforts to ensure effective grant implementation, alignment of donor resources, and avoidance of duplication with other GHS-funded projects.
• Consult relevant stakeholders on required technical assistance.
• Develop monitoring plans and assist in monitoring the progress of USG grant implementation.
• Build targeted program monitoring and evaluation capacities of relevant ministries staff.
• Support the development and review of performance reports of GHS lifesaving activities and other emergency outbreak response efforts.
• Organize regular discussions among the relevant GHS multi-sectoral stakeholders, ministries, U.S. Embassy Jakarta/DOS, and other donors to ensure alignment of technical approaches in the respective GHS portfolios.
• Support multi-sectoral emergency outbreak response, including assisting with mobilizing resources, coordination of efforts, deploying field epidemiology teams (FETP/public health and FETPV/veterinarians), and technical support for multi-sectoral efforts to contain and respond to outbreaks.

Communications

• Participate in regular coordination meetings and calls with GHS multi-sectoral stakeholders, U.S. Embassy Jakarta/DOS ECON Health team to review progress, discuss activities, and address emerging issues.
• Provide information and be available for calls and meetings with the U.S. Embassy Jakarta/DOS as requested.

REPORTING:

The Advisor will provide a detailed monthly report to the U.S. Department of State submitted by the 5th day of the following month. Additionally, the Advisor will submit a weekly progress report to U.S. Embassy/Department of State (and participate in weekly calls) to include a short paragraph about main successes for that week.

Qualifications

• Advanced degree (Master’s or higher) in Public Health, Epidemiology, Medicine, Veterinary Medicine, Environmental Health, Health Policy, or a related field
• Minimum of 7 years of progressively responsible experience in global health security, public health emergency preparedness and response, or related fields.
• Demonstrated experience working with government ministries and international partners on multisectoral health security initiatives.
• Proven track record in designing, implementing, and evaluating surveillance systems for human, animal, and environmental health, including community-based surveillance.
• Experience supporting or leading cross-sectoral initiatives and multisectoral coordination platforms.
• Experience in outbreak investigation, emergency response, and management of public health emergencies.
• Experience with relevant global health security frameworks.
• Experience in grant writing, donor reporting, and resource mobilization (e.g., Pandemic Fund, Global Fund, or similar).
• Strong knowledge of infectious disease epidemiology, surveillance, laboratory systems, and infection prevention and control (IPC).
• Familiarity with digital health tools, data management, and information systems for surveillance and reporting.
• Ability to develop and deliver training and capacity-building programs for diverse audiences.
• Strong analytical, monitoring, and evaluation skills.
• Excellent communication, negotiation, and advocacy skills.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Familiarity with US Government programming and reporting requirements is highly desirable.
• Fluency in written and spoken English.
• Professional proficiency in written and spoken Bahasa Indonesia.