Hardware Engineer Jobs in Italy.
All active Hardware Engineer roles based in Italy.
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Senior ML Engineer - Kimchi (LLM Inference Optimization)
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Why Cast AI?
Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production.
The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation.
Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.
Global team, diverse perspectives
We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead.
Unicorn momentum
In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started.
Join us as we build the future of autonomous infrastructure.
About the role
Throughput. Latency. KV cache utilization.
Move those three numbers in the right direction, and two things happen: customers get faster, cheaper inference, and our margins improve. That's the entire thesis of this role. Every kernel you tune, every quantization scheme you ship, every scheduler tweak you land shows up directly in a customer's p99 and on our P&L.
This is a high-impact seat. It is also a high-autonomy seat as you'll be given the room to lead the technical direction of inference optimization at Kimchi, not execute someone else's roadmap.
The problem: running LLMs in production is a moving target. The "right" model and serving configuration for a workload depend on traffic shape, sequence-length distribution, batch dynamics, GPU SKU, memory bandwidth, quantization tolerance, and a dozen other variables that shift week to week. Most teams pick a model once, over-provision GPUs, and absorb the cost. Kimchi is the system that makes that decision automatically - continuously matching workloads to the most cost-efficient, best-performing LLM and serving configuration on a customer's infrastructure. We're building the optimization layer between the model and the hardware, and we need engineers who understand both sides deeply.
Stack
Python; vLLM; SGLang; TensorRT-LLM; PyTorch; CUDA-adjacent tooling; Kubernetes; gRP; ClickHouse; PostgreSQL; GCP Pub/Sub; AWS / GCP / Azure; GitLab CI; ArgoCD; Prometheus; Grafana; Loki; Tempo.
Requirements:
- 5+ years building real ML systems, with a portfolio that shows depth in inference or training infrastructure (not just model training notebooks).
- Strong Python - production services, not scripts.
- Hands-on experience with at least one of vLLM, SGLang, or TensorRT-LLM, and a working mental model of why an inference engine performs the way it does on a given GPU.
- Fluency with quantization tradeoffs - you've measured quality regressions, not just compression ratios.
- Comfort with distributed systems: collective communication, sharding strategies, and the practical failure modes of multi-GPU and multi-node setups.
- A bias toward measurement. You instrument before you optimize, and you can tell the difference between a real win and a benchmark artifact.
- Self-direction. This role comes with a wide mandate; you should be excited by that, not unsettled by it.
Responsibilities:
- Push throughput. Continuous batching, speculative decoding, chunked prefill, kernel-level tuning across vLLM, SGLang, and TensorRT-LLM. Find the ceiling on each GPU SKU, then raise it.
- Cut latency. Attack TTFT and TPOT separately. Profile, identify the actual bottleneck (compute, memory bandwidth, scheduling, networking), and fix it - not the bottleneck you assumed.
- Get more out of the KV cache. Paged attention, prefix caching, eviction policies, cache reuse across requests, quantized KV. This is where a lot of the unrealized throughput lives, and it's an area you'll own.
- Quantize without regressing quality. INT8, INT4, FP8 across weights, activations, and KV. Empirical work: measure quality on real workloads, not just perplexity benchmarks.
- Shrink cold starts and memory footprint. Faster init, smarter weight loading, tighter memory accounting - the difference between a model that scales and one that doesn't.
- Scale across nodes. Distributed inference topologies, network-aware placement, checkpointing strategies that don't bottleneck on storage or interconnect.
- Set the technical direction. Decide what we benchmark, what we adopt, and what we build ourselves. Bring the team along with strong writeups and reproducible experiments.
What’s in it for you?
- Competitive salary (depending on the level of experience).
- Enjoy a flexible, remote-first global environment.
- Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology
- Equity options.
- Get quick feedback with a fast-paced workflow. Most feature projects are completed in 1 to 4 weeks.
- Spend 10% of your work time on personal projects or self-improvement.
- Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
- Annual hackathon to spark new ideas and strengthen team bonds.
- Team-building budget and company events to connect with your colleagues.
- Equipment budget to ensure you have everything you need.
- Extra days off to help maintain a healthy work-life balance.
Hiring process
- Screening call with Recruiter
- Hiring Manager interview
- Technical interview (system design)
- Live coding
- Culture Check interview with an executive
As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr.
Please note that Cast AI does not provide any form of visa sponsorship/work permit.
#LI-Remote
Ready to apply?
Apply to Cast AI
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, protect truth, and make communities safer.
As the Regional Support Manager for Italy, you will be tasked with driving customer success and adoption of TASER® and Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.
We are looking for a talented Regional Support Manager, to develop and serve our customers, making them more effective and successful. Italy is a country, within the large Axon Enterprise, where we are experiencing sustained growth and expansion. If you are a high performer, this could be your career breakout.
Your Day to Day
- Provide timely, professional technical support to customers via phone, email, and ticketing platforms
- Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
- Lead onsite and remote installations of Axon hardware and software
- Deliver technical training and onboarding to customers and partners as part of product deployment
- Collaborate with local partners and distributors, supporting their technical readiness and field performance
- Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
- Travel as needed (~40%) to support installations, escalations, training, and evaluations
- Document and escalate product issues, bugs, and field trends to Engineering and Product teams
- Support product evaluations (T&Es) with installation, configuration, and field testing
- Schedule and lead regular technical check-ins with assigned customers as needed
- Coordinate with internal teams (e.g. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
- Adapt to evolving regional needs, occasionally supporting cross-functional or cross-team priorities (“Join Forces” model)
Basic qualifications
- 3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
- Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (e.g. SQL Server, PostgreSQL, MySQL); Infrastructure-as-a-Service (e.g. AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS
- Experience with computing infrastructure, system support, and data centers
- Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
- Strong communicator in English and Italian, able to interface with technical and non-technical stakeholders
- Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
- Comfortable working independently and remotely; proactive and self-motivated
- Strong interpersonal skills and business acumen; able to collaborate across teams and levels
- Willing and able to travel up to 40% within region and abroad
- Legal right to live and work in Italy and travel internationally (visa responsibility may apply)
- Bonus: Understanding of software development, project tracking, or data analysis
Preferred Qualifications
- Prior military or law enforcement experience
- Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
- Service Management and /or Professional Services experience in the public safety or defence sector is an asset
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonJoin Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, protect truth, and make communities safer.
As the Regional Support Manager for Italy, you will be tasked with driving customer success and adoption of TASER® and Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.
We are looking for a talented Regional Support Manager, to develop and serve our customers, making them more effective and successful. Italy is a country, within the large Axon Enterprise, where we are experiencing sustained growth and expansion. If you are a high performer, this could be your career breakout.
Your Day to Day
- Provide timely, professional technical support to customers via phone, email, and ticketing platforms
- Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
- Lead onsite and remote installations of Axon hardware and software
- Deliver technical training and onboarding to customers and partners as part of product deployment
- Collaborate with local partners and distributors, supporting their technical readiness and field performance
- Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
- Travel as needed (~40%) to support installations, escalations, training, and evaluations
- Document and escalate product issues, bugs, and field trends to Engineering and Product teams
- Support product evaluations (T&Es) with installation, configuration, and field testing
- Schedule and lead regular technical check-ins with assigned customers as needed
- Coordinate with internal teams (e.g. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
- Adapt to evolving regional needs, occasionally supporting cross-functional or cross-team priorities (“Join Forces” model)
Basic qualifications
- 3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
- Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (e.g. SQL Server, PostgreSQL, MySQL); Infrastructure-as-a-Service (e.g. AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS
- Experience with computing infrastructure, system support, and data centers
- Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
- Strong communicator in English and Italian, able to interface with technical and non-technical stakeholders
- Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
- Comfortable working independently and remotely; proactive and self-motivated
- Strong interpersonal skills and business acumen; able to collaborate across teams and levels
- Willing and able to travel up to 40% within region and abroad
- Legal right to live and work in Italy and travel internationally (visa responsibility may apply)
- Bonus: Understanding of software development, project tracking, or data analysis
Preferred Qualifications
- Prior military or law enforcement experience
- Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
- Service Management and /or Professional Services experience in the public safety or defence sector is an asset
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonJoin Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, protect truth, and make communities safer.
As the Regional Support Manager for Italy, you will be tasked with driving customer success and adoption of TASER® and Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.
We are looking for a talented Regional Support Manager, to develop and serve our customers, making them more effective and successful. Italy is a country, within the large Axon Enterprise, where we are experiencing sustained growth and expansion. If you are a high performer, this could be your career breakout.
Your Day to Day
- Provide timely, professional technical support to customers via phone, email, and ticketing platforms
- Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
- Lead onsite and remote installations of Axon hardware and software
- Deliver technical training and onboarding to customers and partners as part of product deployment
- Collaborate with local partners and distributors, supporting their technical readiness and field performance
- Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
- Travel as needed (~40%) to support installations, escalations, training, and evaluations
- Document and escalate product issues, bugs, and field trends to Engineering and Product teams
- Support product evaluations (T&Es) with installation, configuration, and field testing
- Schedule and lead regular technical check-ins with assigned customers as needed
- Coordinate with internal teams (e.g. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
- Adapt to evolving regional needs, occasionally supporting cross-functional or cross-team priorities (“Join Forces” model)
Basic qualifications
- 3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
- Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (e.g. SQL Server, PostgreSQL, MySQL); Infrastructure-as-a-Service (e.g. AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS
- Experience with computing infrastructure, system support, and data centers
- Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
- Strong communicator in English and Italian, able to interface with technical and non-technical stakeholders
- Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
- Comfortable working independently and remotely; proactive and self-motivated
- Strong interpersonal skills and business acumen; able to collaborate across teams and levels
- Willing and able to travel up to 40% within region and abroad
- Legal right to live and work in Italy and travel internationally (visa responsibility may apply)
- Bonus: Understanding of software development, project tracking, or data analysis
Preferred Qualifications
- Prior military or law enforcement experience
- Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
- Service Management and /or Professional Services experience in the public safety or defence sector is an asset
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to Axon
Application Engineer
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Markforged (NYSE: MKFG) is leading the digital transformation of manufacturing by revolutionizing how engineers and manufacturers create and innovate. Our unique platform combines software, advanced materials (including cutting-edge metal and composite technologies), and industrial 3D printers to deliver strong, functional parts for various industries. We empower customers to overcome supply chain complexities, reduce costs, and accelerate innovation by producing high-performance tools, fixtures, prototypes, and end-use parts in-house.
As an Application Engineer you will focus on servicing Markforged customers primarily in the field, covering the Markforged technology. You will use your technical knowledge and expertise, working with the Sales team during the conversations with customers and partners, to identify opportunities and determine solutions for how the Markforged solutions can enhance and fit into their environments and infrastructure, demonstrating tangible added value for the customer. You will collaborate with, and coach customers and VARs in the effective implementation of the Markforged technology, using the technology to its full potential to achieve customer expectations.
What will you own:
- Develop knowledge and competence of a diverse range of technologies and become a subject matter expert (SME) on one or more specific Markforged product(s)
- Lead the implementation in the field of Markforged technology, to ensure efficient and smooth operation of the machines / platform which meets the customer expectations
- Attend prospect meetings with the Sales team to identify opportunities for the customer, exceeding their expectations and influencing the sales process
- Listen, understand and evaluate the customers’ needs to be able to identify appropriate and effective solutions which enhance their experience of the Markforged technology, resulting in increased sales
- Execute benchmarking and technical analysis to support and increase the value-add benefit of Markforged technology for our customers
- Represent the voice of the customer by encouraging technical feedback which can be reported to Head Office, to enhance the Markforged offering
- Support customer-facing demonstrations and presentations and technical demand generation content (blog posts, webinars, whitepapers)
- Deliver and coach Technical Training to our customers and VARs in the effective use of Markforged technologies
- Identify and contribute to the marketing activities of the team, including creation of customer success stories which will drive business growth
- Support peers in attending Markforged and VAR events to generate new leads, create pipeline and promote the positive engagement of Markforged’s Additive Manufacturing platform as a solution
- Using your technical expertise to create and improve technical documentation and training material
- Provide feedback and support on complex customer cases, driving to successful conclusion
- Any other duties as reasonably required
What you have:
- Proven experience with customer support, being able to demonstrate your technical knowledge in handling complex problems and providing solutions for the customer, preferably with Industrial solutions using 3D-printing technology, hardware, software or with industrial / capital expense equipment
- Self-motivated attitude with the ability to multitask and thrive in an aggressive timeline-driven environment fostering your drive and determination to meet and exceed customer needs
- Proven ability to enhance customer relationships to the benefit of the organisation
- With the ability to work collaboratively but also independently you will strive to be the best at what you do
- Organisational competencies and project management skills to effectively benchmark using your technical expertise to analyse, support and increase the value-add benefit of Markforged technology for our customers
- Your communication skills will allow you to foster quick and successful relationships with both internal and external customers which stand the test of time
- Demonstrated ability to present to technical knowledge to internal and external stakeholders
- Experience with Additive Manufacturing is beneficial
- Knowledge of general manufacturing processes and techniques is advantageous
- Experience with major CAD software such as Fusion 360, Solidworks, NX is a bonus
- Willingness to travel (majorly domestic and occasionally international, up to 60%)
- Bachelor of Science, Engineering, business or equivalent experience
- Familiarity with e-learning and LMS platforms
- Fluency in Salesforce CRM use and reporting
- Experience of working with international teams is an advantage
- Language competency: Business proficiency in English, one or more European languages such as Italian, German, French, Spanish is of benefit
Salary Range
The pay range for this role is expected to be between 40,199.90 - 47,294 EUR (annually).
Other compensation may include a commission, a comprehensive benefits package and other social benefits. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed and the applicant’s skill set. The base pay is just one component of the total compensation package for employees.
#LI-REMOTE
#fulltime
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.
Markforged is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, or disability.
Ready to apply?
Apply to Markforged