Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management. 

More than 60% of all U.S. adults—over 150 million people—live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor’s office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact. 

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We’re looking for a passionate Mobile QA Engineer / Software Test Engineer to join our team and play a key role in delivering a high-quality mobile application. You’ll own the testing efforts for our new mobile product while occasionally supporting our web application initiatives.

As a Mobile QA Engineer / Software Test Engineer, you will:

• Design, develop, and execute comprehensive test plans and test cases for iOS and Android applications.
• Build and maintain automated test suites using Appium.
• Collaborate closely with developers, product managers, and designers to ensure quality throughout the development lifecycle.
• Identify, document, and track defects to resolution.
• Perform functional, regression, performance, and usability testing.
• Contribute to web application testing efforts when needed.
• Continuously improve testing processes and advocate for quality best practices.

Please apply if you have:

• 2+ years of experience in mobile application testing (iOS and Android). We are looking for a junior-mid level Mobile QA Engineer.
• Having worked in a dynamic, agile environment with minimal supervision,
• Experience with mobile test automation frameworks (Appium or similar).
• Solid understanding of mobile testing frameworks, tools, and methodologies.
• Experience with bug tracking and test management tools (Jira).
• Familiarity with CI/CD pipelines and integrating automated tests.
• Familiarity with Gen-AI and AI-assisted testing tools.
• A creative and driven mindset with experience navigating through ambiguity and a desire to work in a fast-paced, results-driven environment,
• Perfect English skills; both written and oral,
• Excellent communication and collaboration abilities.
• Bachelor's Degree or higher in Computer Science, or a related field of study,
• Proven experience in Agile/Scrum methodologies.
• ISTQB or similar certification.
• Due to in-person collaborations, residency in Istanbul city center.

For this position, we offer:

• competitive USD salary and stock options,
• Flexible vacation and PTO policies,
• Fully remote work opportunities, 
• Training, mentorship, and coaching from leadership. 

Please bear in mind that:

• This is a permanent-term contractor job opportunity with Medsien Inc.
• Due to in-person collaboration requirements, candidates based in Istanbul are preferred.
• All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.

Our Process 

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and must prioritize who we speak to. 

Employment at Medsien is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics. 

Thank you for taking the time to apply for a position at Medsien! 

Please visit the below links for GDPR details: 

https://www.medsien.com/legal/employee-candidate-information-notice

https://www.medsien.com/legal/employee-candidate-explicit-consent-statement

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

What is waiting for you?

At Zynga Turkey, we are proud to be the studio behind some of the most popular titles in our Plus portfolio, including 101 Okey Plus, Gin Rummy Plus, Spades Plus, and Backgammon Plus. These games have been enjoyed by tens of millions of players around the world and continue to shape the social gaming experience.

We are now looking for an experienced Senior Mobile Game Engineer to join our team and directly contribute to the continued success and stability of our beloved titles. In this role, you will have the opportunity to shape the vision and roadmap of games enjoyed by millions of players every day, leveraging data, insights, and creativity to drive product strategy and growth. You will collaborate closely with cross-functional teams in design, engineering, and analytics to deliver world-class player experiences, while being part of Zynga’s strong product culture where innovation, collaboration, and a player-first mindset are at the heart of everything we do.

What You'll be doing?

Keeping our tens of millions of happy players in mind;

• Contributing to the development of current and new games using Unity engine
• Participating in project planning and estimation
• Researching, designing and implementing solutions which will enhance services
• Seeking and resolving any performance and scalability challenges
• Work as part of a team with other talented developers, designers and artists on the game team
• The chance to improve yourself inside Zynga engineering culture
   

What you need?

• BS/MS/PhD in Computer Science or any equivalent department
• 3/4+ years of game development experience with at least 2 years in Unity
• Experience in the development of UI, audio, animation systems, shader effects
• Good CPU and GPU optimization skills
• Deep understanding of the mobile platforms and their specific requirements
• Strong knowledge of object-oriented design, coding, and testing patterns
• Eager to search/discuss/share information about new technologies & tools
• Comfortable with speaking/reading English
• Having analytical, practical problem-solving skills
   

What is nice to have?

• Experience in native development for Android or IOS
• Released titles in Unity on a mobile platform is a big plus
• Experience in developing multiplayer games
• One particular area of expertise (Architecture, Computer Graphics, Computer Vision, Network, WebGL, Client Security, …)

What is waiting for you?

At Zynga Turkey, we are proud to be the studio behind some of the most popular titles in our Plus portfolio, including 101 Okey Plus, Gin Rummy Plus, Spades Plus, and Backgammon Plus. These games have been enjoyed by tens of millions of players around the world and continue to shape the social gaming experience.

We are now looking for an experienced Software Engineer to join our team and directly contribute to the continued success and stability of these beloved titles. In this role, you will have the chance to impact games that millions of players love and play every day, while being part of Zynga’s strong engineering culture.

What You’ll Do?

• Design, develop and maintain backend services to ensure games remain stable and highly available
• Monitor system health and performance using modern observability tools, proactively identifying and resolving issues before they impact players
• Research, architect, and deliver backend solutions that continuously improve stability, efficiency, and scalability

What You Need?

• BS/MS degree in Computer Science or a related field
• 3+ years of hands-on development experience with Java and Spring Boot
• Solid understanding of Algorithms, Data Structures, and OOP principles
• Experience with relational and in-memory database systems

We are seeking an Application Security Engineer with a strong background in web application security design, secure development practices, and vulnerability testing. This role also requires practical experience with Software Bill of Materials (SBOM) management and implementation, contributing to our secure SDLC and software supply chain risk reduction efforts.

Duties and Responsibilities:

• Perform threat modeling, security architecture review, and design analysis for web applications and APIs.
• Conduct manual and automated security testing during development and pre-release stages.
• Design and implement security pipelines (including SAST and DAST) and integrate them into the SDLC process.
• Implement and manage SBOM generation and consumption processes across the SDLC.
• Collaborate with development teams to ensure timely remediation of identified vulnerabilities.
• Maintain security guidance aligned with OWASP best practices and provide trainings for development teams.
• Stay current with evolving application security threats, tools, and industry developments.

Qualifications and Experience:

• 3–5 years of experience in application security, with a focus on web applications and API security.
• Good knowledge of at least one scripting or programming language (e.g., Python, JavaScript, C#, or Go).
• Experience with tools like OWASP ZAP, Burp Suite, Snyk, or similar.
• Familiarity with secure coding, DevSecOps, and container security concepts.
• Strong understanding of CVE, CVSS, and vulnerability disclosure workflows.
• Excellent command of business English.
• Preferred Qualifications:
• Knowledge of SBOM standards (CycloneDX, SPDX) and experience integrating SBOM tooling into CI/CD pipelines.
• Knowledge of software composition analysis (SCA) tools.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features
• Shape the future of our Android team
• Own, maintain and improve reliability metrics for key features
• Participate in discussions across different teams - Product, Design, Engineering
• Review pull requests, and support other teammates
• Handle critical issues or cope with unexpected challenges 
• Take ownership of feature releases and provide nightly builds for the QA team

An Ideal Candidate Should Have

• 5+ years of software engineering experience
• Familiarity with Android components
• Experience building or contributing to at least one Android app
• Product design intuition and user empathy
• Drive to push the boundaries of Android UI/UX
• Understanding of the importance of tests and how to approach writing tests
• Self-drive to improve the app and codebase above and beyond what's outlined in the spec
• Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests
• Excellent communication skills
• User oriented problem solving approach
• Driven with continuous feedback from leaders

Bonus:

• Experience building, maintaining, or otherwise contributing to open source projects in Android
• Experience with iOS, Web or NodeJS

Technologies we use:

• Kotlin
• Kotlin Coroutines
• Kotlin Flow
• Jetpack Navigation
• Dagger 2
• Room
• Custom Views, Canvas & Paint
• Jetpack Compose
• JUnit

What We offer:

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management. 

More than 60% of all U.S. adults—over 150 million people—live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor’s office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact. 

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate Senior Software Engineer to join our team of talented and inspiring developers in a fast-paced environment. 

As a Senior Software Engineer, you'll work on new exciting projects with full autonomy. We're looking for a candidate who is passionate about building new applications from the ground up and who will join a growing team in developing the products that enable providers to provide high quality services to their patients.

As a Senior Software Engineer, you will:

• Implement and document new software apps and components,
• Understand how code fits into broader technical and/or business contexts,
• Actively participate in code review and technical design reviews,
• Work on medium to large projects. Participate in all system/component implementation and design from development to production,
• Research new technologies and prototype new ideas,
• Ensure high testability and quality of delivered software,
• Work with the Operations team to troubleshoot and fix defects in software,
• Participate in building Scrum processes and agile culture within the company.

Please apply if you have:

• 4+ years of Full-stack enterprise Software Engineering experience,
• Having worked in a dynamic, agile environment with minimal supervision,
• Extensive experience with Python/Django,
• A creative and driven mindset with experience navigating through ambiguity and a desire to work in a fast-paced, results-driven environment,
• A desire to learn and try new approaches/ ideas and stretch boundaries,
• Extreme problem solving skills,
• Superb communication skills,
• Bachelor's Degree or higher in Computer Science, or a related field of study,
• Perfect English skills; both written and oral,
• Proximity to central Istanbul is a plus for potential on-site meetings.

For this position, we offer:

• competitive USD salary and stock options,
• Flexible vacation and PTO policies,
• Fully remote work opportunities, 
• Training, mentorship, and coaching from leadership.

Please bear in mind that:

• This is a permanent-term contractor job opportunity with Medsien Inc.
• Due to in-person collaboration requirements, candidates based in Istanbul are preferred.
• All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.

Our Process 

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and must prioritize who we speak to. 

Employment at Medsien is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics. 

Thank you for taking the time to apply for a position at Medsien! 

Please visit the below links for GDPR details: 

https://www.medsien.com/legal/employee-candidate-information-notice

https://www.medsien.com/legal/employee-candidate-explicit-consent-statement

Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management. 

More than 60% of all U.S. adults—over 150 million people—live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor’s office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact. 

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking organized, motivated, and passionate Full-Stack Engineer to join our team of talented and inspiring developers in a fast-paced environment. 

As a Full-Stack Engineer, you'll work on new exciting projects with full autonomy. We're looking for a candidate who is passionate about building new applications from the ground up and who will join a growing team in developing the products that enable providers to provide high quality services to their patients.

As a Full-Stack Engineer, you will:

• Implement and document new software apps and components,
• Understand how code fits into broader technical and/or business contexts,
• Actively participate in code review and technical design reviews,
• Work on medium to large projects. Participate in all system/component implementation and design from development to production,
• Research new technologies and prototype new ideas,
• Ensure high testability and quality of delivered software,
• Work with the Operations team to troubleshoot and fix defects in software,
• Participate in building Scrum processes and agile culture within the company.

Please apply if you have:

• 4+ years of back-end development experience,
• Having worked in a dynamic, agile environment with minimal supervision,
• Extensive experience with Python/Django,
• A creative and driven mindset with experience navigating through ambiguity and a desire to work in a fast-paced, results-driven environment,
• A desire to learn and try new approaches/ ideas and stretch boundaries,
• Extreme problem solving skills,
• Outstanding communication skills,
• Bachelor's Degree or higher in Computer Science, or a related field of study,
• Perfect English skills; both written and oral,
• Residence in Istanbul city center.

For this position, we offer:

• competitive USD salary and stock options,
• Flexible vacation and PTO policies,
• Fully remote work opportunities, 
• Training, mentorship, and coaching from leadership. 

Please bear in mind that:

• This is a permanent-term contractor job opportunity with Medsien Inc.
• Due to in-person collaboration requirements, candidates based in Istanbul are preferred.
• All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.

Our Process 

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and must prioritize who we speak to. 

Employment at Medsien is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics. 

Thank you for taking the time to apply for a position at Medsien! 

Please visit the below links for GDPR details: 

https://www.medsien.com/legal/employee-candidate-information-notice

https://www.medsien.com/legal/employee-candidate-explicit-consent-statement

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

As we continue on this transformation journey….  This role will carry out the effective and efficient everyday technology operations for WPP ET.  A trusted pair of hands to deal with level 1 and 2 issues as they present to the IT Service Desk and a trusted resource for Infrastructure and Management personnel to assist with project work when needed. The role will report into the Enterprise Technology Operations Lead and work closely with other teams within Enterprise Technology.

What you'll be doing:

• Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET
• This is a 100% onsite role
• Provide on-site support to the WPP agencies 
• Provide onsite support for additional locations which may require travel (where applicable)

• Provide remote support, as needed, to WPP agencies across the wider region
• Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed

• Develop excellent relationships with the business user base
  • Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools
  • Educate the business on how to use the Enterprise Technology service and maximise benefits
  • Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
• Onboarding and offboarding of new and departing employees, including user account administration and asset management
• Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process
• Ensure security procedures are followed, and 3^rd parties are monitored during service engagements
• Escalation of issues to Infrastructure and/or Management teams as required
• Manage and support simple user and office relocations
• Understanding of unique line-of-business technologies
• Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures
• Deployment of hardware and software to end users
• Management and installation/removal of break/fix or warranty replacement of IT related equipment
• IT asset procurement, inventory and Life cycle management

• Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled

• Support WPP Global in promoting global standards and ensuring local implementation
• Support other IT teams with IT changes and ensure support priorities are localised and executed to plan

• Escalation management and work with third-party suppliers to ensure operational services meet business requirements
• Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3^rdlevel teams/partners as part of Incident break fix or scheduled changes
• Perform/be accountable for infra testing pre/post deployment of changes through either Incidents or Projects; liaise with local application owners for additional testing
• Facilitate and support refresh of local infrastructure (network and server)
• Support the review of local licencing demand for software assets
• Availability where necessary for out-of-hours support other duties as required

What you'll need:

• 3 – 5 years in an IT help desk / desk side support role
• Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology
• Excellent problem-solving skills
• Can-do attitude
• Someone that can empathize and communicate effectively with end users
• Builds excellent relationships, based on trust and mutual respect
• Excellent written and verbal communication skills
• Able to manage time effectively and set priorities appropriately

Able to maintain professional demeanor under stress while remaining friendly and approachable to ensure a positive user experience

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid