SQL Jobs in Islamabad.
All active SQL roles based in Islamabad.
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Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
Motive is looking for an experienced Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be focused on driving technical excellence and delivering a seamless support experience for Motive’s most strategic and complex enterprise customers. This role centers on leading the resolution of high-impact technical challenges, serving as the primary point of escalation for the team, and building trusted relationships with customers through expert guidance and advocacy. As a Senior Technical Account Manager, your workday is focused on a group of high-priority clients who recognize and relate to you as their central point of contact for Motive’s product support issues, including proactive technical support, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.
What You’ll Do:
- In this role, you will be adept at both building relationships and resolving issues at all levels within Technical Support.
- Serve as the senior subject matter expert responsible for troubleshooting, diagnosing, and act as the senior escalation point and subject matter expert for complex, high-impact technical issues faced by enterprise clients, driving resolution for cases that go beyond standard TSE expertise.
- Collaborate extensively with Product, Engineering, Escalations, and specialized support teams to address product-level defects, ensure technical alignment, and expedite escalated case resolution for enterprise accounts.
- Build, foster and maintain relationships with your accounts by proactively monitoring their account and providing them timely updates.
- Build SQL based queries for proactive identification of device health and monitoring.
- End-to-end ownership of the most critical customer issues/escalations including initial troubleshooting, identification of root cause, and issue resolution.
- Build a strong working relationship with the Account Management team to manage and set the customer expectations accordingly by focusing on customer satisfaction.
- Providing feedback to Product teams on common or emerging issues proactively to mitigate potential customer escalations.
- Be the architect of the account level documentation by ensuring its adaptation.
- Personalizing customer experience by strengthening customer relationships.
- Train, coach and provide consultations to your direct team (Technical Support Engineers and TAMs).
- Ensure thorough process and SLA (Service Level Agreement) adherence during multi-channel enterprise support operations, including ownership of urgent, after-hours escalations as required.
- Participate in on-call rotation; be available outside of normal working hours to facilitate customer upgrades and change management practices.
What We’re Looking For:
- Minimum 2 to 4+ years of experience in Technical Support with increasing responsibility.
- Have a good understanding of the Global Mid-Market/ Strategic/Enterprise market and preferably have hands-on experience in providing them a white-glove customer experience.
- Proven experience with handling routine change management requests directly reported from the end user – data change, bug fix, consultation etc.
- Proven ability to deep dive technical problems and diagnose the underlying issues.
- Experience with doing code reviews for custom configurations for end users by thoroughly analyzing the dependencies utilizing the CMDB/centralized database.
- Excellent expertise with Root Cause Analysis by using 5 Whys, Fishbone Diagram or Chronological Timeline.
- Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments
- Proven track record of using and implementing programming languages for issue analysis – Python, C/C++, Java etc.
- Ability to analyze data and identify areas of improvement both in service and product by utilizing SQL.
- Experience with hardware devices, firmware upgrades, change management and related testing practices.
- Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.
- Technical background with preferred qualifications of Computer Science or Engineering is a must.
- Motivated individuals with eagerness to learn and go above and beyond.
- Fluent in spoken and written English.
- Team player and can work in a professional environment.
- Expertise with APIs – bonus skillset.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Ready to apply?
Apply to Motive
Customer Engineer - Securiti.ai
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
We’re seeking a technically fluent Customer Engineer to join our Engineering organization and serve as a critical link between Engineering and Go-to-Market (GTM) teams, including Sales Engineering, Professional Services, and Enablement.
This role is embedded within the Development organization, and focuses on helping the GTM teams understand, configure, and support deployments of our Data Security Posture Management (DSPM) platform. While the role is not directly customer-facing, it requires a deep understanding of the product and underlying technologies to ensure field teams are well-supported during pre-sales and post-sales phases.
This is an excellent opportunity for someone with a strong technical foundation who wants to stay close to the technology, without being in a traditional coding role.
What You’ll Do
- Act as a technical liaison between the Engineering team and GTM teams (Sales Engineering, Professional Services, etc.), enabling them with the product knowledge, tooling, setup and deployment support they need.
- Work closely with Engineering to understand new features, deployment requirements, and system behaviors, and translate them into actionable documentation, enablement content, demo environments and tooling for internal teams.
- Assist in internal setup and deployment of DSPM components (Kubernetes-based microservices, data connectors, APIs), and help validate internal staging/demo environments.
- Help develop internal technical resources such as playbooks, integration guides, architecture diagrams, and field enablement materials.
- Support the Go-to-Market team with API usage, scripting (e.g., Python), and basic troubleshooting, particularly during proof-of-concept or pilot phases.
- Read, interpret, and sometimes modify basic code or configuration files to help debug issues or support integration efforts.
- Validate deployment workflows across cloud platforms (e.g., AWS, GCP, Azure) and ensure alignment with field practices.
What You’ll Bring
- 3+ years of experience in a technical role within an engineering or product-focused organization (e.g., dev support, sales enablement, QA, technical consulting).
- Strong understanding of modern cloud-native stacks, including:
- Kubernetes and containerized services
- Cloud infrastructure (AWS/GCP/Azure)
- Data infrastructure (e.g., SQL, data lakes, data warehouses) - Comfort with basic scripting in languages like Python or shell scripting for automating setup, working with APIs, or testing integrations.
- Ability to read and understand application code (e.g., Python, YAML, or JSON configurations) to support basic troubleshooting and deployment workflows.
- Strong communication skills and ability to synthesize technical concepts for internal enablement and cross-functional understanding.
Bonus Skills
- Familiarity with DSPM, CSPM, or adjacent data security and privacy tools
- Prior experience in Sales Engineering enablement, solution delivery, or product support roles.
- Experience with or exposure to DevOps tools such as Helm, Terraform, Docker, and CI/CD pipelines.
Exposure to compliance or risk management concepts (e.g., SOC 2, GDPR). - Experience working in fast-paced, high-growth environments or with distributed technical teams.
What You’ll Get
- Competitive compensation package
- Comprehensive health and wellness benefits
- Professional development opportunities
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Lead Backend Developer - Securiti.ai
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
You will be working as a part of a distributed agile team, building a new SaaS platform that underpins a suite of enterprise applications solving a variety of hard data analytics and enterprise problems. You will be responsible for ensuring that the framework and products we develop meet the established design, implementation, and quality goals.
What You’ll Do
- Be a part of a globally distributed team of backend engineers to design/develop/architect Securiti’s core backend platform
- Help create architecture documents, functional specifications, design documents, and developer test plans
- Coordinate end-to-end development, deployment, and testing of new features and enhancements in the product
- Write reliable, secure, performant, and scalable code
- Perform code reviews and analysis
- Monitor platform performance and be on-call to address any urgent issues
- Work with customer support and address customer issues
- Integrate new technologies into back-end cloud infrastructure
What You’ll Bring
- Minimum 7 years of experience developing software, with some experience using container technologies like Docker
- Experience in building highly available and scalable distributed systems for the cloud
- Strong conceptual understanding of multi-threaded applications
- Professional development experience in GoLang, Java, C++, or Python
- Good knowledge of Linux and bash scripting
- Good software development practices: should thrive in an environment of rapid development, peer code reviews, and write good functional/unit tests
- Experience with microservices and REST-based HTTP/2 architectures
- Experience with SQL (Postgres) and NoSQL (Mongo/Elasticsearch) technologies
- Knowledge and use of performance tuning, profiling, and software metrics tools
- Very strong diagnostic and troubleshooting skills
- Proven ability to utilize creative thinking to solve complex engineering problems
- Understanding of continuous integration tools, including Jenkins
- Experience with agile development methodologies is a must
- Outstanding verbal, written, and interpersonal communication skills
- High level of energy, teamwork, can-do attitude, and willingness to learn new technologies
- Working knowledge of networks and web concepts
Bonus Skills
- Experience with cloud platforms such as AWS, GCP, and Azure
- Experience with Containerisation technologies (Kubernetes, Docker)
- Experience with tools like terraform, helm, docker
- Understanding of Network Services such as Load-Balancers, Security, QoS
- Understanding of platform level concerns, such as configuration management, network request routing, blue/green or canary deployments, in-service software upgrade
- Experience in building API based connectors to cloud-based SaaS services is a big plus
What You’ll Get
- Competitive compensation package
- Comprehensive health and wellness benefits
- Professional development opportunities
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Implementation Consultant
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Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive. This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.
A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.
What You'll Do:
- Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
- Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption
- Monitor customer progress and activities to ensure adoption and timely activation
- Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience
- Handle a large volume of phone conversations and email inquiries
- Build customer loyalty by delivering exceptional customer service
What We're Looking For:
- 3+ years prior experience in a customer-facing role (sales or support)
- Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
- Demonstrate a clear understanding of what success looks like for customers and Motive
- Effective listening and problem-solving skills
- Excellent communication (both written and verbal) and presentation skills
- Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
- Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
- Experience with fintech and spend management technology is a plus
- Ability to build and maintain relationships with clients and their key personnel
- Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on it
- Strong business background including project management, account management, problem-solving, business planning, and analytical skills
- Receptive to feedback, willingness to learn and embrace continuous improvement
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Ready to apply?
Apply to Motive
Implementation Specialist - Spanish
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Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
Who We Are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
Onboarding Project Manager - SMB is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive. This position involves effectively onboarding the customers, ensuring early product adoption, and educating customers on the value of our products.
A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.
What You'll Do:
- Serve as the primary point of contact for new SMB customers during their implementation phase
- Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption
- Monitor customer progress and activities to ensure adoption and timely activation
- Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues and improve customer experience
- Handle a large volume of phone conversations and email inquiries
- Build customer loyalty by delivering exceptional customer service
What We're Looking For:
- 2+ years prior experience in a customer-facing role (sales and/or support)
- Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
- Demonstrate a clear understanding of what success looks like for customers and Motive
- Effective listening and problem-solving skills
- Excellent communication (both written and verbal) and presentation skills
- Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
- Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
- Ability to build and maintain relationships with clients and their key personnel
- Strong business background including project management, account management, problem-solving, business planning, and analytical skills
- Receptive to feedback, willingness to learn and embrace continuous improvement
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Ready to apply?
Apply to Motive
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
- Design and build complex data sets by extracting and cleansing data from various different systems. Work closely with our Marketing Analytics, Marketing Operations, Business Intelligence and Enterprise Systems teams to establish data pipelines for business critical KPIs
- Develop and maintain automated, self-service dashboards using Snowflake and Tableau
- Partner with marketing and sales stakeholders to identify opportunities for improvement and to develop analytical solutions to streamline / automate existing reporting.
- Develop and maintain operational KPIs, marketing performance metrics, and business review slides
- Support marketing teams with analysis and reporting to drive success
- Become an expert of the data landscape at Motive and look for opportunities to improve data quality and reliability
- BA/BS degree in a quantitative field such as Engineering or Mathematics is required
- 3-5+ years of experience working in a Sales or Marketing Business Intelligence or related role with experience in working with sales systems such as Salesforce is preferred
- Advanced knowledge of SQL with a minimum of 2 years experience is required
- Experience with Salesforce, Snowflake, Tableau and other business intelligence applications
- Proven ability to handle multiple tasks, work independently, and problem solve to identify solutions to data requests
- Strong verbal and written communication skills
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Ready to apply?
Apply to Motive
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
Join Motive as a Business Strategy & Operations Analyst II and play a key role in driving innovation, efficiency, and scale across our Sales Operations function. You’ll act as a strategic partner to Sales and GTM leaders, using data, process optimization, and cross-functional collaboration to unlock performance across the revenue organization.
This is a high-impact role perfect for someone who thrives in fast-paced environments, loves solving complex problems with data, and is eager to support a high-growth B2B SaaS business.
What You’ll Do:
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Deliver Data-Driven Insights: Analyze sales performance, funnel metrics, and operational KPIs to support decision-making.
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Own Dashboards & Reporting: Build and maintain scalable dashboards in tools like Google Sheets, Tableau, or Salesforce to surface actionable insights.
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Support Strategic Projects: Assist in territory planning, pipeline forecasting, seller productivity initiatives, and tool/process improvements.
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Partner Across Teams: Collaborate closely with Sales, Enablement, Systems, and GTM Ops teams to align priorities and deliver results.
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Ensure Data Accuracy: Maintain high data integrity in Salesforce and reporting tools through quality assurance and troubleshooting.
What We’re Looking For:
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1–3 years of experience in Business Strategy, Sales Operations, Revenue Operations, or Business Intelligence.
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Strong technical skills in Google Sheets / Excel and Salesforce; experience with SQL, Tableau, or Looker is preferred.
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Strong analytical chops and a detail-oriented mindset — you love getting into the data and spotting patterns.
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Excellent communication skills and the ability to distill complexity into clear, actionable insights.
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A proactive, adaptable approach to problem-solving in a fast-moving environment.
Bonus Points If You Have
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Experience working with sales teams or GTM strategy in a high-growth B2B SaaS company.
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Familiarity with forecasting, lead routing, or territory management.
-
Certifications or formal training in SQL, Tableau, Salesforce Admin, or similar.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Ready to apply?
Apply to Motive
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
Motive is looking for an experienced Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.
What You’ll Do:
- Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
- Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
- Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
- Proactive Programs: Operate and drive account health campaigns for your portfolio of customers.
- Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
- Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
- Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
- Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
- Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
- Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.
- Query Development: Create SQL-based queries to identify and address emerging technical issues.
- On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management.
What We’re Looking For:
Professional Experience & Performance
- 1 to 2 years of experience in Technical Support with a permanent employment status.
- Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.
Communication & Collaboration
- Full professional fluency in spoken and written English.
- Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
- Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
- A collaborative partner capable of working effectively in a professional, cross-functional environment.
Technical Expertise
- Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
- Systems & Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
- Deep familiarity with Motive’s product suite, specifically focusing on Compliance, Asset, and Safety.
- Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms.
- API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
- Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.
Strategic Problem Solving
- Ability to identify technical trends and implement solutions that prevent field failures.
- Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
- Strong analytical skills with the ability to manage critical escalations in high-pressure environments.
Education & Availability
- Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
- Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Ready to apply?
Apply to Motive