QA Automation Jobs in Ireland.
All active QA Automation roles based in Ireland.
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Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe's user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly.
What you’ll do
As the Global Sanctions Lead, you will own and evolve an established sanctions function across geographies. You will be responsible for leading regional teams, driving the next phase of sanctions transformation, and partnering with Engineering and Product to modernize how sanctions operations work at Stripe.
Responsibilities
- Lead and develop sanctions managers and analysts across regions, ensuring investigative quality, consistency, and throughput at scale
- Own the strategic direction of Stripe's global sanctions program, screening coverage, alert logic, escalation frameworks, and quality assurance
- Drive the sanctions transformation roadmap, identify where manual workflows and vendor tooling are limiting scale, and lead the shift toward automation and smarter detection
- Partner with Engineering and Product as a genuine co-designer, translate sanctions requirements into tooling inputs, challenge screening logic, and lead operational readiness for new capabilities
- Ensure every process and system change is built with audit trails, explainability, and examiner-readiness by design; lead the function through regulatory exams and supervisory inquiries
- Serve as the senior escalation point for complex casework
- Maintain deep awareness of evolving sanctions regulations globally (OFAC, EU, HMT, UN, and others) and translate changes into program requirements ahead of deadlines
- Report on sanctions program health, emerging typologies, and team performance to senior leadership
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- At least 10 years of experience in sanctions compliance or financial crimes, with senior leadership experience managing cross-regional teams
- Deep expertise in major global sanctions regimes (OFAC, EU, HMT, UN) and sanctions screening methodologies
- Proven track record of improving sanctions program operations
- Experience evaluating or transitioning sanctions tooling, including vendor platforms and in-house or automated solutions
- Ability to partner credibly with Engineering and Product on tooling design, screening logic, and workflow automation
- Effective communicator across audiences, regulators, senior leadership, and engineering teams
- Experience with sanctions screening platforms and familiarity with AI-assisted screening tools
Preferred qualifications
- CAMS or equivalent certification
- Background handling regulatory examinations or voluntary self-disclosure processes
- Experience at a global payments platform or fintech at scale
Ready to apply?
Apply to Stripe
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the largest and most influential platforms on the internet.
As Reddit continues to scale globally, reliability and performance are more critical than ever. The Site Experience SRE team sits at the intersection of infrastructure, product engineering, and user experience - ensuring that every interaction across web, mobile, APIs, feeds, media delivery, and real time systems is fast, reliable, and resilient.
We are looking for a Staff Site Reliability Engineer to lead reliability engineering initiatives for critical user facing systems at internet scale. In this role, you will partner closely with product and infrastructure teams to improve availability, latency, scalability, and operational excellence across Reddit’s most business critical experiences.
This is a highly technical leadership role for someone who thrives in large-scale distributed systems, enjoys solving complex reliability challenges, and can influence engineering culture across the organization.
What you’ll do:
- Lead Reliability Engineering for User Experience
- Drive reliability, scalability, and operational excellence for critical user facing systems and services. Improve performance and resiliency across APIs, content delivery, feed generation, search, messaging, and real-time experiences.
- Architect for Scale
- Partner with product and infrastructure engineering teams to design systems that remain highly available and performant under massive global load. Guide architectural decisions around failover, redundancy, graceful degradation, traffic management, and capacity planning.
- Reduce Operational Risk
- Identify systemic risks and reliability bottlenecks across services, dependencies, deployments, and infrastructure. Build proactive mitigation strategies and drive engineering improvements that reduce incidents and improve service health.
- Drive Automation
- Eliminate repetitive operational work through automation and tooling. Build systems that improve deployment safety, incident response, remediation workflows, and reliability guardrails
- Incident Management
- Lead complex incident response efforts across engineering teams. Drive blameless postmortems, identify root causes, and ensure sustainable long-term fixes are implemented.
Influence Engineering Standards
- Define and champion best practices around reliability engineering, SLIs/SLOs, capacity management, release engineering, and operational maturity across the company.
Mentor and Multiply Impact
- Provide technical leadership and mentorship to engineers across SRE and software engineering teams. Help shape reliability culture and raise the operational excellence bar across the organization.
What We’re Looking For
- 8+ years of experience in Site Reliability Engineering, Infrastructure Engineering, or related roles operating large scale distributed systems.
- Strong collaboration and communication skills with the ability to influence technical direction across teams.
- Strong experience supporting high traffic, user facing production environments.
- Deep understanding of one or more: distributed systems, networking, Linux systems, cloud native architectures.
- Experience designing highly available systems with strong operational and reliability practices.
- Strong programming skills in languages such as Go, Python, or similar.
- Strong understanding of observability systems including metrics, logging, tracing, and alerting.
- Experience improving reliability through SLOs, automation, incident management, and performance optimization.
- Demonstrated ability to troubleshoot complex issues across applications, infrastructure, networking, and services.
Nice to Have
- Experience operating systems at internet scale traffic volumes.
- Experience with Kubernetes, containers, cloud infrastructure, and modern deployment platforms.
- Familiarity with technologies such as Prometheus, Grafana, OpenTelemetry, Envoy, Kafka, ClickHouse, Cassandra, Redis, or similar distributed infrastructure technologies.
- Experience with CDN optimization, edge reliability, traffic engineering, or global infrastructure.
- Contributions to open source software or participation in technical communities.
- Experience leading large scale incident response and operational transformation initiatives.
Why Join Reddit?
You’ll help shape the reliability and performance of one of the internet’s largest platforms, influencing experiences used by millions of people every day. This is an opportunity to solve deeply complex engineering problems at massive scale while helping define the future of reliability engineering for a modern consumer platform.
Benefits
- Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Private Medical, Dental, and Vision Benefits
- Personal Retirement Savings Account with matching contribution
- Cycle to Work and Tax Saver schemes
- Flexible Vacation & Paid Volunteer Time Off
- Generous Paid Parental Leave
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Ready to apply?
Apply to Reddit
QA Automation Engineer
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Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
This role is responsible for ensuring the quality, performance, and reliability of Adobe Experience Manager (AEM) applications through a combination of manual and automated testing. You will work closely with cross-functional teams in an agile environment to validate new features and support scalable, secure product development. The position plays a key role in delivering high-quality releases by identifying defects, improving test coverage, and contributing to continuous integration practices.
What you'll be doing:
- Design, create and execute manual and automated test plans and scripts to test the functionality and performance of AEM (Adobe Experience Manager) sites
- Solving complex business problems while ensuring the product is highly scalable, secure, and performant
- In depth, functional, regression, and performance testing of new or enhanced features in the application.
- Work in an agile and highly collaborative environment with our globally distributed engineering teams, architecture, product management, quality assurance, and operations.
- Keen on delivering high quality and low to zero defect releases
- Responsible to analyze, report, and monitor software defects and performs re-testing
- Share knowledge with the team through training, defect documentation and by facilitating meetings
- Exposure on various Test Automation Frameworks.
- Develop and execute Automated testing scripts using Java, Selenium WebDriver, Applitools, Cucumber, etc.
- Experience in setting up Jenkins and configuring it with Maven to aid Continuous Integration/Development
What we're looking for:
- BSc/MSc or equivalent in Computer Science or related field. You must show a combination of technical skills, and a strong product development background.
- 3+ years of experience as a Quality Assurance Engineer
- 3+ years of experience in designing, developing, and executing test plans and test scripts
- 3+ years of experience in Adobe Experience Manager and related Adobe products.
- At least 2 years of test automation experience on Java and Selenium
- Excellent written and verbal communication skills.
- Experienced in testing and supporting Web and Mobile applications
- Responsible for creating an end-to-end test plan and executing the test cases.
- Technical ability to triage issues and defects in the project JIRA board.
- Having experience in Web Applications (REST APIs), Postman, knowledge of XML, X-path.
Preferred Qualities
- Understanding of the Gaming industry is a plus
- Knowledge of AEM, CRXDE or another comparable CMS tool
- Proficiency in Test Case and Defect Management tools, such as JIRA, Wrike, QTest and Github
- Organized self-starter with drive and commitment
- Demonstrable ability to prioritize work and manage multiple demands
- Passionate about gaming and video game culture
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Ready to apply?
Apply to PlayStation Global
About Flipdish
At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by giving them the tools to run and grow their business on their terms.
We build technology that is powerful, but simple to use, backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple.
About the role
Due to our continued growth, Flipdish is seeking a React Native developer to join our global engineering team. Our main goal is to provide our clients with groundbreaking mobile applications enabling online ordering and increased loyalty for our clients.
The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for technology and be willing to take on new challenges and input to the company’s growth.
What you’ll own
- Be hands on developing our mobile applications and Kiosk
- Fix issues in existing/legacy code
- Resolve both technical and product issues
- Own and maintain CI/CD pipelines for automation of testing and builds
- Design, develop, and implement automated systems for seamless app setup and deployment
- Be the QA of your own work and that of team mates
- Understand our customers and their requirements
- Work with a PM and TL to ensure accurate delivery of features
What success looks like
In your first 3 months, you will:
- Be hands on developing our mobile applications and Kiosk
- Fix issues in existing/legacy code
- Resolve both technical and product issues
- Be the QA of your own work and that of team mates
- Work with a PM and TL to ensure accurate delivery of features
By 6 months, you will:
- Own and maintain CI/CD pipelines for automation of testing and builds
- Design, develop, and implement automated systems for seamless app setup and deployment
- Understand our customers and their requirements
Key responsibilities
Mobile app development & delivery
- Be hands on developing our mobile applications and Kiosk
- Work with a PM and TL to ensure accurate delivery of features
- Understand our customers and their requirements
Quality & issue resolution
- Fix issues in existing/legacy code
- Resolve both technical and product issues
- Be the QA of your own work and that of team mates
Automation & CI/CD
- Own and maintain CI/CD pipelines for automation of testing and builds
- Design, develop, and implement automated systems for seamless app setup and deployment
Our expectation
- Challenge poor decisions and propose better ways of working
- Constructive challenge is a responsibility
- Prioritising harmony over truth or progress is a failure of responsibility
About you
- 5+ years commercial experience developing mobile apps in React Native
- Hands-on experience with automated testing frameworks
- Great communication in English, both verbal and written
- Excellent problem solving skills, with the ability to dig in to issues and come up with appropriate solutions
- Have the ability to take ambiguous requirements and work with the team to refine them into development items
- Solid understanding of performance requirements on mobile devices
- Not a stranger to product / user centric ways of thinking about software projects
- Work well both on your own, and as part of a team
- Embrace AI in your daily work routine!
This role may not suit you if
- You prefer highly structured environments with little ambiguity
- You are uncomfortable challenging ideas or being challenged
- You prefer narrow scope roles over broad ownership
What you get
- Equity
- Hub model – blend of office and home working
- 25 days holiday + bank holidays
- Healthcare coverage
- Team meet-ups and company events
Our culture
- We value clarity, ownership and high standards
- We expect people to challenge ideas and improve how we work
- We focus on output and impact, not time spent
- We support growth, but expect people to take responsibility for it.
Don’t be shy. Apply.
We know not everyone will meet every requirement. If this role sounds like something you’d be good at, we’d like to hear from you.
Ready to apply?
Apply to Flipdish
Senior Software Engineer, Windows/Desktop Applications - Dublin, Ireland
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The mission of Speechify is to make sure that reading is never a barrier to learning.
Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.
Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies
- Lead the design, architecture, and development of native Windows desktop applications using Windows App SDK, WinUI (or related UI frameworks), C#, XAML, and — when needed — C++.
- Define and enforce best-practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability.
- Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure UI controls, focus management, keyboard navigation, screen-reader support, and usability for users with disabilities.
- Collaborate closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and long-term roadmap for the Windows platform.
- Take ownership of full lifecycle of features: conception → design → implementation → testing → release → maintenance. Ensure quality, reliability, and consistency across releases.
- Identify, diagnose, and resolve complex bugs, performance bottlenecks, memory leaks, rendering issues, or compatibility problems — and propose robust architectural or design solutions.
Required:
- 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
- Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
- Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
- Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
- Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
- Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
- Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
- A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.
Preferred / Bonus:
- Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
- Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
- Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
- Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
- Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
- Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.
What we offer
- A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
- A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
- Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
- Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
- A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.
Think you’re a good fit for this job?
Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.
Not looking but know someone who would make a great fit?
Refer them!
Speechify is committed to a diverse and inclusive workplace.
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Ready to apply?
Apply to Speechify
About Us
Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.
Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.
The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.
At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.
About The Position
We are seeking a visionary Principal Partner Product Manager to strategically evolve and scale our global workforce developer platform. This role is the linchpin connecting cutting-edge technology with transformative workforce solutions, directly shaping products that empower businesses to hire, pay, and manage global teams seamlessly.
What You Will Do:
- Establish and own the end-to-end strategy for the Developer Platform and its product offering.
- Serve as the primary Developer Advocate across G-P product teams, defining the core Developer offering (APIs, Services, Tools, SDKs, Code Samples, etc) based on ecosystem needs.
- Drive a high-velocity, customer-centric delivery cadence in partnership with Engineering, consistently championing the voice of the developer and partner.
- Shape the product roadmap, define critical success metrics, and guide the team of product managers to continuously improve and expand the platform.
- Direct the platform's scaling strategy to support exponential client growth and evolving market demands, ensuring clear, measurable business outcomes.
Key Responsibilities:
- Define and champion the holistic product vision and roadmap for the G-P Developer Platform, ensuring API and developer experience excellence across all EOR, Contractor, and Gia product lines.
- Strategically leverage AI to create novel software solutions that tackle complex global workforce management and compliance issues, utilizing the Partner ecosystem to showcase and validate platform capabilities.
- Champion the voice of the developer internally at G-P, extending product integrations and capabilities for custom workflows/solutions.
- Evangelize the G-P developer platform to help customers and partners realize its full potential.
- Cultivate platform awareness by actively showcasing the 'art of the possible' through high-impact blogs, industry conferences, customer/developer events, and webinars.
- Collaborate with internal stakeholders (engineering, customer success, operations, legal, HR, and sales) to ensure strategic alignment on product goals and deliverables.
- Champion a user-centric approach. Deeply understand customer pain points through continuous research, interviews, and user testing to validate product ideas.
- Identify opportunities for automation, deep integration with third-party tools (e.g., HRIS systems), and continuous user experience improvements.
- Partner with marketing and sales to define robust go-to-market strategies for new features and platform releases.
What we're looking for:
Minimum Requirements:
- 8+ years of progressive Product Management experience, including significant tenure in a Senior or Principal B2B SaaS role.
- Expert-level understanding of the developer audience, their workflows, and modern tooling, including AI coding assistants and collaborative coding platforms.
- Deep expertise in developer platforms; preference for candidates who have successfully built and shipped developer-focused products, tools, or services.
- Demonstrated success owning a product from ideation to launch, managing both strategic vision and tactical execution effectively.
- A proven track record of successfully shipping AI-powered products that result in demonstrable and significant customer value.
- Excellent verbal and written communication skills; ability to convey complex ideas clearly to both technical and non-technical stakeholders.
- Experience integrating with third-party tools, driving innovation through automation, and building products that support high-volume, complex user bases.
Preferred Qualifications:
- Strong understanding and/or direct experience working on Employer of Record (EOR) products or companies.
If you are a forward-thinking product leader passionate about building scalable, user-centric solutions, apply now to make a significant impact on the future of our platform and business!
Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:
- Sales Roles: This position is eligible for a commission structure in addition to base salary.
- Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.
Benefits
G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.
Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information:
G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.
Ready to apply?
Apply to G-P
About Us
Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.
Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.
The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.
At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.
About The Position:
To serve as the strategic leader of our engineering operating system. You will own the health, configuration, and insights derived from the Jira and Jellyfish tools, ensuring our leadership has a crystal-clear view of engineering investment, velocity, and health across the entire organisation.
We expect this candidate to be an "AI-First" practitioner, using agentic tooling to automate the mundane and focus on high-leverage organizational improvements.
What You Will Do:
Tooling Architecture & Governance
- Jira Cloud Expert: Design, build and maintain complex workflows, permission schemes, and automation rules at scale.
- Jellyfish Orchestration: Map Jira "Signals" to Jellyfish allocation buckets. Ensure the data reflects the true "Investment Distribution" (e.g., separating KTLO/Maintenance from Innovation).
- System Integrity: Standardize issue types and field usage across 20+ squads to ensure Jellyfish insights are statistically valid.
AI-Augmented Operations
- Natural Language Querying: Use Atlassian Intelligence to translate plain-English requests into complex JQL for instant reporting.
- AI Impact Analysis: Leverage Jellyfish AI Impact to measure how AI coding assistants (Copilot, Cursor) are actually shifting our "Time to Deliver" and code quality.
- Workflow Automation: Integrate AI Agents to handle "ticket hygiene"—automatically flagging stale issues, summarizing long comment threads for stakeholders, and triaging incoming requests.
- Synthetic Insights: Use LLMs (Claude/ChatGPT) to synthesize monthly Jellyfish data into executive-level narratives that explain the "Why" behind the "What."
Strategic Delivery Insights
- DORA & Flow Metrics: Monitor Cycle Time, Lead Time, and Deployment Frequency to identify systemic bottlenecks. Also identify improvement opportunities.
- Capitalization Reporting: Partner with Finance to use Jellyfish data for R&D tax credit reporting and labor capitalization.
- Stakeholder Engagement: Work with stakeholders on triaging and aligning requirements in conjunction with tool administrators for a seamless rollout
What We Are Looking For:
Minimum Requirements:
- Experience:
- 5+ years in Engineering Operations (EngOps), Program Management, or a similar data-heavy engineering role.
- Tooling Expertise:
- Jira Cloud: Expert-level administration skills.
- Jellyfish: Power user proficiency.
- Analytics & Metrics:
- Deep understanding of Agile metrics and Engineering Investment categories.
- Strong knowledge of DORA metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service).
- Technical Skills:
- Advanced proficiency in Jira Automation and JQL.
- Foundational knowledge of the SDLC process, Scrum, and SAFe methodologies.
- AI Proficiency:
- Comfortable leveraging AI agents and LLMs for data analysis and scripting tasks.
Preferred Skills & Qualifications
- Programming & Integration: Ability to write basic Python or JavaScript for API integrations.
- Cloud & Version Control: Experience with GitHub and AWS is considered a significant bonus.
Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:
- Sales Roles: This position is eligible for a commission structure in addition to base salary.
- Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.
Benefits
G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.
Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information:
G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.
Ready to apply?
Apply to G-P
About Us
Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.
Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.
The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.
At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.
About The Position:
To serve as the strategic leader of our engineering operating system. You will own the health, configuration, and insights derived from the Jira and Jellyfish tools, ensuring our leadership has a crystal-clear view of engineering investment, velocity, and health across the entire organisation.
We expect this candidate to be an "AI-First" practitioner, using agentic tooling to automate the mundane and focus on high-leverage organizational improvements.
What You Will Do:
Tooling Architecture & Governance
- Jira Cloud Expert: Design, build and maintain complex workflows, permission schemes, and automation rules at scale.
- Jellyfish Orchestration: Map Jira "Signals" to Jellyfish allocation buckets. Ensure the data reflects the true "Investment Distribution" (e.g., separating KTLO/Maintenance from Innovation).
- System Integrity: Standardize issue types and field usage across 20+ squads to ensure Jellyfish insights are statistically valid.
AI-Augmented Operations
- Natural Language Querying: Use Atlassian Intelligence to translate plain-English requests into complex JQL for instant reporting.
- AI Impact Analysis: Leverage Jellyfish AI Impact to measure how AI coding assistants (Copilot, Cursor) are actually shifting our "Time to Deliver" and code quality.
- Workflow Automation: Integrate AI Agents to handle "ticket hygiene"—automatically flagging stale issues, summarizing long comment threads for stakeholders, and triaging incoming requests.
- Synthetic Insights: Use LLMs (Claude/ChatGPT) to synthesize monthly Jellyfish data into executive-level narratives that explain the "Why" behind the "What."
Strategic Delivery Insights
- DORA & Flow Metrics: Monitor Cycle Time, Lead Time, and Deployment Frequency to identify systemic bottlenecks. Also identify improvement opportunities.
- Capitalization Reporting: Partner with Finance to use Jellyfish data for R&D tax credit reporting and labor capitalization.
- Stakeholder Engagement: Work with stakeholders on triaging and aligning requirements in conjunction with tool administrators for a seamless rollout
What We Are Looking For:
Minimum Requirements:
- Experience:
- 5+ years in Engineering Operations (EngOps), Program Management, or a similar data-heavy engineering role.
- Tooling Expertise:
- Jira Cloud: Expert-level administration skills.
- Jellyfish: Power user proficiency.
- Analytics & Metrics:
- Deep understanding of Agile metrics and Engineering Investment categories.
- Strong knowledge of DORA metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service).
- Technical Skills:
- Advanced proficiency in Jira Automation and JQL.
- Foundational knowledge of the SDLC process, Scrum, and SAFe methodologies.
- AI Proficiency:
- Comfortable leveraging AI agents and LLMs for data analysis and scripting tasks.
Preferred Skills & Qualifications
- Programming & Integration: Ability to write basic Python or JavaScript for API integrations.
- Cloud & Version Control: Experience with GitHub and AWS is considered a significant bonus.
Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:
- Sales Roles: This position is eligible for a commission structure in addition to base salary.
- Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.
Benefits
G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.
Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information:
G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.
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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways.
In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Intercom, sticking with them every step of the way to ensure they get the most value from our product.
This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or jobs at Intercom, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Intercom. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged to bring ideas and feedback to the table on how things could be better for our team and/or our customers.
This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred.
What will I be doing?
- Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too
- Owning customer communications and issues from initial contact until resolution
- Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
- Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
- Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers
- Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
- Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams
What your first 6 months will look like:
In your first 30 days you will:
- Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals
- Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments
- Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions
- Showcase successful and proactive communication about your training progress and needs/questions that arise
In your first 60 days, you will:
- Continue to complete CS trainings and pass relevant assessments successfully and on schedule
- Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query
- Demonstrate ownership in the execution of your work
- Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda
In your first 90 days, you will:
- Receive QA reviews and action feedback
- Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development
- Contribute outside of the inbox via sharing suggestions and ideas for how we can improve
- Successfully meet KPI targets and/or goals
- Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy
What skills do I need?
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!
- 1-2 years of technical support experience
- Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
- Understanding of REST API, SDKs & Webhooks
- Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
- Strong customer focus (excels at + enjoys helping customers)
- Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
- Strong problem solving skills (ability to think critically and learn on-the-fly)
- Ability to troubleshoot and utilize resources to answer questions on baseline topics
- Ability to take on + action feedback
- Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency
- Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas
Bonus skills & attributes
- Completion of technical coding bootcamps, programs, courses, etc.
- Previous experience working in a troubleshooting environment
- Understanding code syntax or use of specifically supported frameworks
- Experience configuring our supported iOS/Android Plugins (mobile SDKs)
- Familiarity with native mobile development
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Ready to apply?
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Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.
Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.
We’re looking for a collaborative, self-motivated Global IT Operations Manager to join our growing IT & Security team.
As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focusing on identity and access management, SaaS administration, and employee technology experience. You’ll collaborate closely with Security, People, and business stakeholders to design and deliver IT capabilities that improve efficiency, reliability, and employee productivity across the organization.
What You'll Do
- Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth
- Support IT operations across a globally distributed workforce
- Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management
- Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows
- Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms
- Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others
- Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements
- Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience
- Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility
- Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement
To Be Set Up for Success in This Role, You'll Need to Have
- 5+ years of experience in IT, including at least 2+ years managing IT teams or functions
- Experience administering Google Workspace or similar enterprise productivity platforms
- Strong experience managing SaaS applications, including provisioning, access control, and license management
- Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms
- Strong people leadership skills with a proven ability to coach, develop, and retain talent
- Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar)
- Experience managing endpoints and device lifecycle processes in a modern SaaS environment
- Ability to manage distributed teams and collaborate effectively across regions and functions
If Any of the Below Also Describe You, This Could Be an Exciting Opportunity
- Experience supporting or contributing to the transition from outsourced IT services to an in-house IT function
- Experience building IT processes, workflows, and operational playbooks from the ground up
- Strong interest in improving IT efficiency through automation and systems thinking
- Familiarity with IT security best practices and access governance
- Experience working in a high-growth SaaS or technology environment
- Interest in journalism, media, or social platforms
In Addition, We're Always Looking for Candidates Who
- Communicate clearly and effectively with both technical and non-technical stakeholders
- Take ownership of their work and proactively identify opportunities for improvement
- Balance speed and quality when delivering operational and systems improvements
- Approach problem solving with strong analytical thinking and sound judgment
- Work collaboratively across teams and contribute to a positive team environment
- Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery.
Interview Overview:
Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 minute interview with a member of our Talent Team
- A 1 hour zoom interview with the hiring manager
- Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads
- 30 minute executive interview
Travel & Team Engagement Expectations
This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.
Salary
For roles based in Europe, we offer a competitive salary range aligned with local market value.
- The base salary for this role in the UK is between £78,000 - 92,000 GBP
- The base salary for this role in Ireland is between 52,000 - 61,000 EUR.
Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.
Why Muck Rack?
Remote Work, Forever
- Fully distributed team with a permanent remote setup
- Home office stipend, phone and internet reimbursement, coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
Transparent & Fair Compensation
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
Health & Wellness
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend and free Headspace subscription
Time Off & Family Benefits
- 4+ weeks of PTO, plus paid sick and mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
Learning and Development
- Transparent pathways for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to Coursera and O’Reilly
- 2 additional PTO days annually for learning and development
Inclusive, Customer-First Culture
- Commitment to equity and valuing diverse perspectives
- Agile, founder-led company focused on collaboration and innovation
- Trusted by 3,000+ companies worldwide
Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.
While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.
Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.
Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume.
Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.
Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to legal@muckrack.com.
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Senior Software Engineer, Windows/Desktop Applications - Cork, Ireland
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The mission of Speechify is to make sure that reading is never a barrier to learning.
Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.
Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies
- Lead the design, architecture, and development of native Windows desktop applications using Windows App SDK, WinUI (or related UI frameworks), C#, XAML, and — when needed — C++.
- Define and enforce best-practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability.
- Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure UI controls, focus management, keyboard navigation, screen-reader support, and usability for users with disabilities.
- Collaborate closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and long-term roadmap for the Windows platform.
- Take ownership of full lifecycle of features: conception → design → implementation → testing → release → maintenance. Ensure quality, reliability, and consistency across releases.
- Identify, diagnose, and resolve complex bugs, performance bottlenecks, memory leaks, rendering issues, or compatibility problems — and propose robust architectural or design solutions.
Required:
- 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
- Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
- Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
- Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
- Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
- Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
- Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
- A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.
Preferred / Bonus:
- Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
- Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
- Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
- Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
- Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
- Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.
What we offer
- A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
- A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
- Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
- Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
- A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.
Think you’re a good fit for this job?
Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.
Not looking but know someone who would make a great fit?
Refer them!
Speechify is committed to a diverse and inclusive workplace.
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Ready to apply?
Apply to Speechify
Technical Support Engineer (Saturday - Wednesday)
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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways.
In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Intercom, sticking with them every step of the way to ensure they get the most value from our product.
This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or jobs at Intercom, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Intercom. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged to bring ideas and feedback to the table on how things could be better for our team and/or our customers.
This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred.
What will I be doing?
- Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too
- Owning customer communications and issues from initial contact until resolution
- Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
- Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
- Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers
- Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
- Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams
What your first 6 months will look like:
In your first 30 days you will:
- Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals
- Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments
- Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions
- Showcase successful and proactive communication about your training progress and needs/questions that arise
In your first 60 days, you will:
- Continue to complete CS trainings and pass relevant assessments successfully and on schedule
- Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query
- Demonstrate ownership in the execution of your work
- Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda
In your first 90 days, you will:
- Receive QA reviews and action feedback
- Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development
- Contribute outside of the inbox via sharing suggestions and ideas for how we can improve
- Successfully meet KPI targets and/or goals
- Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy
What skills do I need?
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!
- 1-2 years of technical support experience
- Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
- Understanding of REST API, SDKs & Webhooks
- Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
- Strong customer focus (excels at + enjoys helping customers)
- Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
- Strong problem solving skills (ability to think critically and learn on-the-fly)
- Ability to troubleshoot and utilize resources to answer questions on baseline topics
- Ability to take on + action feedback
- Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency
- Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas
Bonus skills & attributes
- Completion of technical coding bootcamps, programs, courses, etc.
- Previous experience working in a troubleshooting environment
- Understanding code syntax or use of specifically supported frameworks
- Experience configuring our supported iOS/Android Plugins (mobile SDKs)
- Familiarity with native mobile development
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.
SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com, or follow us on LinkedIn, X, and Reddit.
At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.
Customer Success Manager
- Proven CSM track record - Enterprise SaaS experience with complex, multi-stakeholder accounts
- Commercial acumen - Confident articulating ROI and value at exec and VP level
- QA/testing familiarity - Exposure to software quality, testing practices, or the SDLC
SmartBear is hiring a Customer Success Manager to join our EMEA team in Galway, working with enterprise accounts across our Test Management and Functional Testing portfolio. This is a high-touch role for a CSM who is confident managing complex relationships, articulating business value, and driving retention and growth across a strategic account base.
You will be the primary point of accountability for a defined portfolio of accounts — building trusted partnerships with engineering and QA leaders, running outcome-focused business reviews, and ensuring customers achieve measurable value from SmartBear’s solutions. Familiarity with software testing or quality engineering will help you engage credibly from day one, but your CS fundamentals and commercial instincts are what will make you successful in this role.
Successful candidates are required to be on site in the Galway office a minimum of 3 days per week.
What you'll do:
- Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of accountability for customer health, satisfaction, and retention.
- Build multi-threaded relationships across technical and business stakeholders — from QA leads and engineering managers through to VP and Director level.
- Run structured, outcome-driven Business Reviews that connect SmartBear usage to business outcomes, articulating ROI clearly and credibly to senior audiences.
- Develop and execute account success plans with defined milestones and adoption goals, proactively monitoring health signals and acting ahead of risk.
- Partner with the Renewals team to protect net revenue retention, flagging risk early and identifying expansion signals to pass to Sales — staying involved as those conversations develop.
- Collaborate cross-functionally with Sales, Support, Product, and Marketing to resolve customer challenges and contribute to a seamless customer experience.
- Track portfolio metrics including health scores, adoption trends, and renewal forecasts, using data to prioritise effort and inform strategy.
We are looking for you if you have:
- 3–5+ years in Customer Success, Account Management, or a similar customer-facing role within the software or technology industry.
- Demonstrable experience managing enterprise accounts with multiple stakeholders, and a track record of driving measurable outcomes — retention, adoption growth, or expansion.
- Strong commercial instincts: you know how to frame value in terms of business outcomes and ROI, and can hold that conversation confidently at exec level.
- Excellent communication and stakeholder management skills, with the ability to adapt your approach across technical and non-technical audiences.
- Familiarity with software testing, quality engineering, or the SDLC — whether gained through direct experience in QA, a customer-facing role at a test tooling company, or exposure through your CS work.
- Data-driven and organised, comfortable using customer health platforms and CRM data to manage a complex portfolio with discipline.
- Based in Galway, with the ability to travel within the EMEA region as required.
Why you should join the SmartBear crew:
- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
- We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
- We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
- We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
Did you know?
- Our main goal at SmartBear is to make our technology-driven world a better place.
- SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
- SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
- We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.
SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.
#LI-AJ1
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Media Insights & Analytics Lead - EMEA
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StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
We are seeking a Media Insights & Analytics Lead with deep media and adtech expertise to join our Data & Analytics team to lead strategic analytics and insights for Holdco partnerships across the EMEA region. This is a strategic, hands-on individual contributor role, and will be highly client-facing and relationship-driven. You will act as a strategic partner - participating in discovery workshops, uncovering business goals, and collaborating cross-functionally to design and deliver data-driven measurement solutions that drive business outcomes.
This role is based in EMEA, representing StackAdapt in key stakeholder discussions and delivering impactful insights narratives that bridge business objectives and media performance.
You’ll report to the Senior Manager, Client Analytics Partner, and partner closely with our Solutions, Sales, and Client Services teams to translate complex data into actionable business recommendations. Your title internally will be: Client Analytics Partnership Lead.
StackAdapt is a remote-first company, we are open to all candidates in EMEA to apply.
What you’ll be doing:
- Client Partnership & Strategy
- Act as a trusted analytics partner to Holdcos, independent agencies and direct clients across EMEA.
- Participate in discovery and strategy workshops to understand business goals, media strategy, and success metrics.
- Represent StackAdapt onsite and in key client meetings, delivering clear, data-backed insights narratives that connect media performance to business outcomes.
- Analytics & Insights
- Leverage platform data, measurement solutions, and analytics tools to generate actionable insights and optimization recommendations.
- Develop insight frameworks and data storytelling that elevate how clients use data to inform media decisions.
- Support test-and-learn initiatives, helping clients structure learning agendas and interpret performance trends.
- Adtech & Solutions Collaboration
- Work closely with the Solutions and Product teams to identify and define analytics or measurement enhancements that address client gaps.
- Maintain a strong understanding of the media and adtech ecosystem to contextualize insights and inform the evolution of our analytics and measurement solutions.
- Project Leadership & Cross-Functional Collaboration
- Lead cross-functional initiatives (e.g. measurement & attribution solutions, client media strategy & activation, reporting automation), driving progress and ensuring high-quality delivery within fast-moving timelines.
- Collaborate across departments to develop best practices, thought leadership content, and enablement materials for internal and external use.
What you’ll bring to the table:
- Minimum of 8 years of experience in analytics, strategy, or insights roles within adtech, media, or digital marketing.
- Strong background in programmatic media measurement, and translating raw data into actionable business recommendations.
- Proven experience working with media holding companies and large global agencies (e.g., WPP, Publicis, Omnicom, Dentsu, Havas), and enterprise advertisers, with deep understanding of complex stakeholder structures, multi-brand and multi-market environments, and the nuances of delivering scalable yet customised measurement and insights across both agency-led and direct-to-advertiser partnerships.
- Background in multi-channel marketing measurement, including email and offline media is a plus.
- Proven ability to engage and influence senior stakeholders with data narratives, particularly within large agency or Holdco environments.
- Excellent data storytelling and presentation skills, with experience crafting data-driven narratives for executive audiences.
- Experience leading cross-functional or strategic client initiatives, managing multiple priorities with clarity and focus.
- Experience influencing higher level executives and marketing decision makers.
- Proficiency in data visualization and analytics tools (Tableau, Power BI, SQL, R, or advanced Excel).
- A collaborative, entrepreneurial mindset that thrives in a fast-paced, evolving environment.
StackAdapter's Enjoy:
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off!
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.
2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
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Product Automations Engineer
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Gambling.com Group (Nasdaq: GAMB) is a multi-award winning provider of marketing and sports data services looking for exceptional talent interested in the fast-paced, high-growth online gambling industry. The company operates a portfolio of renowned websites and brands – including flagship site Gambling.com and sports betting site Bookies.com as well as iGaming-focused sites Casinos.com, BonusFinder.com and Freebets.com.
In addition to its marketing operations, Gambling.com Group provides sports data services through consumer subscription platforms like OddsJam and RotoWire, along with B2B services through OpticOdds. These offerings deliver real-time data, actionable insights, and technology driven tools to both consumers and enterprise partners.
As the first and only online gambling affiliate publicly traded in the U.S., Gambling.com Group has earned recognition as a leader in its field – most recently winning Affiliate of the Year at the 2025 EGR Operator Awards.
Are you ready to take the next step in your career?
Responsibilities:
- Build and own AI agents and automated workflows that serve product and marketing teams, designing, deploying, and iterating on them end to end. This is a builder role. Scoping for others to build is not the job.
- Work directly with product managers, engineers, and marketers to identify high-value automation opportunities and translate them into a live build, from problem definition through to deployment and post-launch iteration.
- Own the full agent development lifecycle: problem scoping, workflow brief, prompt architecture, tool integration, testing, deployment, and ongoing improvement. You are accountable for what your agents produce at scale.
- Build and maintain integrations between product systems, marketing platforms, CMS tools, CRMs, analytics stacks, and third-party APIs, keeping workflows connected, reliable, and resilient.
- Establish QA frameworks for all automated outputs. Define what good looks like, where human review is required, and build the processes that enforce those standards consistently after deployment.
- Treat deployed agents as live products. Monitor performance, catch drift or failure early, and fix issues without being asked. An underperforming agent that goes unreported is a failure of this role.
- Document automations and agent workflows clearly, written for non-engineers so that product and marketing teams can understand, modify, and extend them without engineering support every time.
- Evaluate and recommend tooling across the automation and AI stack, including Make, Zapier, n8n, Claude, and equivalents, bringing forward structured recommendations based on team needs and commercial context.
A note for applicants
A note for applicants: If your experience with AI is limited to using consumer tools, prompting chatbots, or working within workflows someone else built, this role is likely a step beyond where you are right now. We are looking for someone who has built agents, shipped them into a live environment, watched them fail, fixed them, and made them better. That experience is the baseline, not the ceiling.
Perks & Benefits
- Comprehensive private Healthcare Insurance
- Flexible work environment and home office available
- Home office allowance
- Gym & Leisure Allowance
- All the hardware and software you need to be successful
- Regular company events and social outings, activities, Spot Awards and a Monthly Social Club
- Access to courses for Personal and Career Development
- Company Paid Volunteer Day
Ready to apply?
Apply to Gambling.com Group
Commercial Operations Engineer
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Gambling.com Group (Nasdaq: GAMB) is a multi-award winning provider of marketing and sports data services looking for exceptional talent interested in the fast-paced, high-growth online gambling industry. The company operates a portfolio of renowned websites and brands – including flagship site Gambling.com and sports betting site Bookies.com as well as iGaming-focused sites Casinos.com, BonusFinder.com and Freebets.com.
In addition to its marketing operations, Gambling.com Group provides sports data services through consumer subscription platforms like OddsJam and RotoWire, along with B2B services through OpticOdds. These offerings deliver real-time data, actionable insights, and technology driven tools to both consumers and enterprise partners.
As the first and only online gambling affiliate publicly traded in the U.S., Gambling.com Group has earned recognition as a leader in its field – most recently winning Affiliate of the Year at the 2025 EGR Operator Awards.
Are you ready to take the next step in your career?
Functions and Scope
This is an AI engineering role embedded in a commercial function. The primary output of this role is agents and automated workflows — built, owned, and iterated on by you. Commercial knowledge informs what gets built. The building is the job.
Commercial Operations & Optimisation
- Support the commercial function in commercially optimising vertical site performance to drive revenue across all channels — doing so primarily by identifying where AI agents and automated workflows can replace or accelerate manual commercial processes, and then building them.
- Act as the primary operational owner of commercial operational processes across all verticals,which in practice means owning the AI and automation layer that powers those processes, not just the processes themselves.
- Conduct ongoing competitor analysis, develop new commercial process and agentic workflow ideas, and collaborate with product and marketing teams to drive operational improvements,using AI tooling to run analysis at scale, generate workflow concepts, and prototype solutions faster than traditional approaches allow.
- Collaborate with commercial leadership to set, manage, and monitor BAU processes, KPIs, and OKRs across the commercial operations function,building AI-assisted reporting and monitoring infrastructure so that performance visibility is automated, not manual.
- Leverage AI to enhance internal software and tooling to build effective, transparent internal processes across commercial operations,this is not a peripheral responsibility, it is the core mechanism through which this role delivers value. You are expected to be actively building, not just recommending.
Workflow Architecture & Process Design
- Identify inefficiencies and bottlenecks across commercial operations and design structured solutions,your default answer to an inefficiency is an agent or an automated workflow, with manual process redesign as the fallback where automation is not yet viable.
- Own the design and deployment of operational workflows that reduce manual effort and improve output quality and consistency across the commercial team ,from initial architecture through to live deployment, with measurable reduction in human effort as the success metric.
- Develop and maintain playbooks and performance standards for all commercial workflows, including documentation of how each AI agent or automated workflow is expected to behave, what good output looks like, and where human review is required.
- Coordinate with sales and commercial leadership on operational prioritisation and workflow sequencing,translating commercial priorities into a build roadmap for agents and automations, and managing that roadmap actively.
Agent & Automation Development
This is the core of the role. You will be building AI agents. Not scoping them for others to build, not advising on them, not reviewing them after the fact — designing, building, deploying, and iterating on them yourself, end to end. If you have not built and shipped an AI agent in a professional context, this role is not the right fit.
- Lead the identification and scoping of agentic automation opportunities across commercial operations,this means proactively finding problems worth solving with AI, not waiting to be briefed. You are expected to surface opportunities, make the case for them, and own the build.
- Own and build the full development lifecycle for commercial agents across all commercial operations,from problem definition and workflow brief through to prompt architecture, tool integration, testing, deployment, and post-launch iteration. You are the builder, not the commissioner.
- Ensure quality, accuracy, and commercial alignment of all automated outputs, establishing QA standards and performance benchmarks for every agent you deploy, and holding yourself accountable for what those agents produce at scale.
- Iterate on agent performance post-deployment based on commercial data, stakeholder feedback, and operational signals,treating deployed agents as live products that require ongoing maintenance and improvement, not finished projects.
Quality Assurance & Reporting
- Establish and oversee QA processes across all commercial operations workflows,including designing the human review layer that sits alongside AI-driven outputs, defining what requires sign-off before going live, and building the infrastructure to enforce that consistently.
- Generate, analyse, and present operational KPI reports to senior stakeholders,using AI-assisted tooling to automate data aggregation and surface anomalies, so that your contribution at the reporting layer is insight and recommendation, not manual data pulling.
- Monitor workflow and agent performance, surfacing actionable recommendations to commercial leadership on a regular basis, including honest assessment of where agents are underperforming, where outputs are drifting from expected standards, and what needs to be rebuilt or retired.
- Operate as the internal expert on AI-enabled tools including Claude, Lovable, and others,not as a power user, but as the person who understands these platforms deeply enough to build production-grade commercial workflows on top of them, apply rigorous judgement to their outputs, and teach others how to work alongside them effectively.
Key requirements
Essential experience
- Experience in a commercial operations, revenue operations, or similar ops role,ideally within a digital media, affiliate, or multi-vertical online business
- You have built AI agents and shipped them into a live production environment,this is the baseline requirement for this role, not an aspiration. If your experience is limited to using AI tools, prompting chatbots, or working within workflows someone else built, this role is likely beyond where you are right now
- Demonstrable, end-to-end ownership of the agent development lifecycle, from identifying the commercial problem, writing the workflow brief, designing the prompt architecture, integrating tools, testing, deploying, and iterating post-launch. You were the builder, not the person who commissioned or reviewed someone else's build
- Experience with AI platforms and tools such as Claude, Lovable, n8n, or equivalent, with specific, named examples of what you built on them, what it did, and how you measured whether it was working
- Track record of designing and documenting operational processes, playbooks, and performance standards,including documentation of how agents are expected to behave, what good output looks like, and where human review is required
- Experience establishing QA frameworks for AI-generated or automated outputs, setting performance benchmarks, monitoring for drift or failure, and iterating on agent behaviour based on real-world results
- Comfortable owning and reporting on KPIs and OKRs, with experience building automated reporting infrastructure rather than pulling data manually
You must be able to demonstrate, with specific examples, that you have:
- Built and deployed at least one AI agent in a professional context and can walk through exactly what it did, how you built it, where it failed, and what you did to fix it
- Designed prompt architecture for a production workflow,not just written prompts, but structured them as part of a repeatable, scalable agent build
- Integrated AI agents with external tools, platforms, or data sources as part of a live commercial or operational workflow
- Identified a commercial or operational problem, translated it into an agent build brief, built the solution yourself, and measured the outcome
- Established and enforced QA standards for automated outputs, including defining what human review is required and building the process to ensure it happens consistently
- Iterated on a deployed agent based on performance data or stakeholder feedback, treating it as a live product, not a finished project
Candidates who cannot provide concrete, specific examples of building and shipping agents will not progress past the application stage. This is a builder role,your portfolio of what you have built is the application.
Skills & capabilities
- Prompt architecture and agent design,able to structure AI instructions for production-grade reliability, not just one-off outputs
- Tool integration,comfortable connecting AI agents to external platforms, APIs, data sources, and internal tooling as part of a live workflow build
- Commercial judgement,able to prioritise build decisions based on revenue impact and business context, identifying which automation opportunities are worth the investment
- Process design instinct,able to map a commercial problem, identify the automation opportunity within it, and design a structured agent-based solution
- Strong cross-functional communication,able to translate between commercial stakeholders who define the problem and technical counterparts who support the infrastructure
- Rigorous approach to AI output review ,understanding that what an agent produces at scale is your responsibility, and building QA into every deployment accordingly
Behaviours we're looking for
- You have shipped things,your instinct is to build a working version, get it into a live environment, and improve it from there rather than designing indefinitely
- You treat deployed agents as live products,you monitor them, catch when they drift, and fix them without being asked
- You apply structured commercial thinking to what you build,you're not building for technical elegance, you're building to remove manual effort and drive revenue outcomes
- You are honest about the limits of what you've built,you know where your agents are reliable and where they require human oversight, and you design for that honestly
- You communicate proactively with commercial leadership when something isn't working, an underperforming agent that goes unreported is a failure of this role, not just a technical issue
Nice to have
- Experience in the affiliate, igaming, media, or performance marketing sectors
- Familiarity with competitor analysis methodologies in a commercial context
- Exposure to product or engineering teams in a workflow or tooling capacity
- Experience building agents that operate across multiple tools or platforms simultaneously,multi-step, multi-tool agent architectures rather than single-task automations
A note for applicants: If your experience with AI is limited to using consumer tools, prompting chatbots, or working within workflows someone else built, this role is likely a step beyond where you are right now. We are looking for someone who has built agents, shipped them into a live environment, watched them fail, fixed them, and made them better. That experience is the baseline, not the ceiling
Perks & Benefits
- Comprehensive private Healthcare Insurance
- Flexible work environment and home office available
- Home office allowance
- Gym & Leisure Allowance
- All the hardware and software you need to be successful
- Regular company events and social outings, activities, Spot Awards and a Monthly Social Club
- Access to courses for Personal and Career Development
- Company Paid Volunteer Day
Ready to apply?
Apply to Gambling.com Group
Senior QA Engineer (SDET) | Luma
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Our Why At Dotmatics
At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive.
Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, MStar, SoftGenetics and Virscidian.
We have a vision for a new Lab of the Future that will change the future of scientific research.
We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.
Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.
Shaping the Future of Science At Dotmatics
Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.
You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.
We are Science Driven. We are Customer Centric. We are Better Together.
What do we need
We are seeking a Senior QA/SDET to join our team and contribute to the development of cutting-edge scientific software products, including LUMA. In this role, you will play a critical part in driving quality across the engineering lifecycle through a combination of strategic test planning, robust automation, and close collaboration with cross-functional teams.
As a Senior QA/SDET, you will take ownership of designing and evolving test frameworks, expanding automation coverage, and continuously improving quality engineering practices. You’ll work closely with developers, application scientists, and DevOps engineers to proactively identify risks, validate complex functionality, and ensure the delivery of reliable, high-quality software.
While the primary focus of this role is automation, it may also involve aspects of manual exploratory testing, particularly in early-stage features or areas with high scientific complexity.
In this role you will get to
- Lead the design, development, and maintenance of scalable automation test suites for web-based scientific applications.
- Define and execute comprehensive test strategies and plans that ensure high test coverage across functional, regression, integration, and system levels
- Collaborate with product teams to identify test scenarios, reproduce complex defects, and validate bug fixes in coordination with developers and scientists.
- Drive quality engineering best practices and contribute to continuous integration and delivery (CI/CD) workflows.
- Ensure accurate documentation of test results, automation processes, and framework enhancements.
- Work with leading experts in development, scientific product management and other excellent SDETs.
- Contribute to the overall test architecture and mentor junior QA and automation engineers as needed.
We are looking for people who have at 6+ years’ experience in QA/Testing, including at least 4 years focused on automation, and who demonstrate the ability to work autonomously, with a methodical, detail-oriented approach. You should be confident owning complex test initiatives end-to-end, driving quality strategy, and delivering reliable automation in fast-paced, collaborative environments.
The Key Skills we are looking for
- Expertise in Cypress, including the use of custom commands, advanced debugging, plugin integration, handling Shadow DOM elements, testing React-based applications, and implementing scalable Page Object Models
- Strong command of TypeScript, particularly with features such as interfaces, generics, and asynchronous programming techniques used in building robust, maintainable test code.
- Proven experience in test case design and documentation, with a focus on creating comprehensive and reusable test scenarios that support long-term quality goals.
- Ability to effectively interpret API documentation and translate it into high-quality automated test coverage, while also writing clear, maintainable documentation for test frameworks, tools, and QA processes.
- Deep understanding of Git, including advanced usage of Git workflows, branch management, and experience collaborating within structured environments using JIRA or similar tracking systems.
You may also have:
- Experience building and executing performance tests using tools like K6 or similar load testing frameworks.
- Familiarity with data integrity validation strategies, particularly in the context of release upgrades, data migrations, or schema changes.
Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.
By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information.
Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.
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Apply to Dotmatics