In 2009, Riot released its debut title League of Legends and has since gone on to become the most played PC game in the world and a key driver of the dramatic growth of e-sports. At the core is the Global Content Services team, the group responsible for operating the major League of Legends, Valorant, and Wild Rift competitive international tournaments, defining global policies for the sport, driving global narratives, and providing services to our regional leagues. Our vision is to bring joy to billions of fans around the world by fostering a thriving global sport ecosystem. That’s where you come in.

Production Accountants at Riot are responsible for processing and managing the financial data related to live events (e.g., esports) and other production related projects.

Reporting to the Sr Manager, Production Finance, you will join our Global Content Services team to support live events and production related projects with cost management, tracking, and budget reconciliation.

This is a 6 month contract role and will help support upcoming esports events this role can be based from Dublin or London.

Responsibilities:

• Partner with Line Producers, Production Managers, vendors, and other Riot teams to ensure accurate maintenance of forecasting, tracking, and reporting of production budgets.
• Track and categorize invoices and production costs using our production chart of accounts, providing accurate actuals and forecast updates.
• Create and distribute cost reports on a timely and regular basis.
• Create and distribute weekly/monthly/quarterly financial reports and updates on a timely and regular basis. 
• Identify and flag potential areas for budgetary risk or opportunity.
• Calculate/update cash flow pacing.
• Work with Riot’s purchasing team to set up vendors in our purchasing systems, request contracts, and issue invoices.
• Work with vendors and our Accounts Payable team to ensure Purchase Orders are paid in a timely manner.
• Ad-hoc reporting and analysis.

Required Qualifications:

• 5+ years of production accounting and/or finance experience.
• Strong ability to prioritize, be proactive, and be detail oriented.
• Proficient in the Google ecosystem (e.g., drive, docs, sheets).
• Experience with media budgeting software (e.g., move magic, media web, and showbiz).
• Handle confidential and sensitive information with a high degree of discretion.

Desired Qualifications:

• 8+ years of production accounting and/or finance experience.
• Former experience as a line producer.
• Experience in processing payroll and labor laws.
• Bachelor’s degree in finance, accounting or business-related field.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision making that prioritizes your fellow Rioters.  Being a dedicated fan of games is not necessary for this position.

MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Atlas is at the heart of our AI-ready data foundation. Atlas is a best-in-class, fully managed, multi-cloud database service that simplifies the complexities of deploying and managing highly available database deployments across multiple regions and cloud providers. Atlas offers vertically and horizontally scalability, built-in automation for optimizing workloads and resources, advanced observability and security features, and unmatched data distribution with over 125 regions available globally across AWS, Google Cloud, and Azure. 

This team is at the forefront of innovation, having brought to life some of the most exciting features we’ve launched in the past, such as multi-cloud databases, predictive autoscaling, and intelligent workload management. Furthermore, this team will continue to play a critical role as the platform expands to where developers need it most: AI search and retrieval, application development, and more.

This role can be based out of our Dublin office or remotely in the Ireland region.

About the Role

Product Managers on the Atlas team work side-by-side with engineering, design, marketing, and analytics to build scalability capabilities that our users trust and that work for the business. You’ll spend your time deeply understanding how customers grow their workloads, developing hypotheses about where scaling breaks down, and validating them with design solutions across Atlas and the MongoDB server. If you’re doing well, you will continuously be accelerating the rate at which our users can safely scale up, scale down, and horizontally scale their deployments.

Our engineering teams are responsible for ensuring that clusters can scale seamlessly as demand changes — from automatic vertical scaling to horizontal auto-scaling — while keeping customer operations and workloads highly available and performant. Achieving this requires clear scaling policies, strong observability into capacity and performance, and resilient mechanisms for rapid yet low-risk scaling actions across our distributed service.

In this role, you'll collaborate closely with engineering to strengthen and standardize how clusters scale in Atlas — defining strategies and features that make scaling across our multi-tenant, globally distributed platform safe, predictable, and low-impact for customers, from underlying MongoDB server capabilities through to Atlas automation and APIs..

Responsibilities

• Own the strategy and roadmap for key Atlas components to ensure customers have a frictionless user experience
• Champion rigorous tools, processes, and frameworks across a broad range of engineering organizations to drive high-confidence rollouts and operational stability
• Drive collaboration across engineering, marketing, sales, and executive leadership
• Lead the team to the right product decisions via deep engagement and research with customers, prospects, internal stakeholders, and partners
• Actively maintain a view of how the market, competition, and technologies are evolving, and factor that into product direction
• Be passionate about the data around your products, ensuring business impact can be measured and used to continually hone products towards excellence
• Partner strategically with field and go-to-market teams in customer engagements

Requirements

• 5+ years of product management or equivalent experience with a complex technical enterprise-focused product
• Solid technical skills. Our users are developers, devops, and ops engineers, and our product managers must be just as technical and have working knowledge in these areas to better advocate for them. While not expected to write production code, you should be comfortable evaluating new technologies, exploring database technologies, and speaking authoritatively on any technical aspects of your portfolio
• Expert-level proficiency in one or more advanced technical topics. Ideally, previous experience as a developer, operations engineer, or similar
• Demonstrated success in solving problems for a developer audience, and delivering software products to market
• Skills to effectively establish and communicate product strategy & vision to all relevant stakeholders; ability to translate technology features into business benefits. Adept at navigating open-ended questions, effective at decision-making in a fast-paced team, relentless when identifying solutions and driving them to completion
• Strong team skills and experience to bring together diverse views, a can-do attitude, optimism, humility, and willingness to embrace the unknown
• B.S. in Computer Science or equivalent work experience

Nice to have

• Proficiency in managing large scale software rollouts, especially in ways to automate and cohort rollouts to prioritize different environments and customers
• Experience collaborating with customers in highly regulated industries, understanding the unique challenges and requirements they face
• Database experience - MongoDB experience is a plus 
• Last, but not least, desire to take an active role in innovation

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2263204862

Atlas Growth is a cloud engineering group whose mission is to guide customers through their app development journey—from cluster configuration, data modeling and load testing, to running a production workload at scale. We use an in-house experiments platform which helps us validate our features quickly, releasing only the work that positively impacts our customers. Our engineers participate in cross-functional “squads” with product, design, analytics, and research focusing on a single metric (e.g. retention). Our engineering team is part of a larger Atlas Core Engineering org, building foundational elements of MongoDB’s developer data platform.

Atlas Growth 2 builds customer-facing features in Atlas and sits alongside other Growth engineering teams. Recent projects include an AI Chatbot for cluster creation, a recommendation system that offers tips for better database performance, and a pricing page designed to optimize conversion rates.

This role can be based out of our Dublin office or remotely in Ireland.

Role Overview

Atlas Growth seeks a mid-level software engineer (Software Engineer 3). SE3s are solid contributors to projects they work on and often lead projects of their own. They act in accordance with MongoDB’s core values and leadership principles, and are actively working toward a Senior role.

Candidate Profile

• 3+ years of software engineering experience
• Fluency in TypeScript and JavaScript
• Proficiency in Java, Go, C++/C, or a similar compiled language
• Experience writing database queries, either document-based or relational
• Experience writing and reviewing technical specs, and leading small projects
• Interest in A/B testing or product design

Expectations

• Contribute readable and well-tested code to ongoing projects
• Write scope and technical spec docs for new projects assigned by your manager. Lead small working groups of two or three engineers for these projects
• Participate actively and constructively in code and document reviews
• Help product management identify improvements for features you own and drive them to completion
• Triage incoming support requests and alerts for products you own, and participate in group-wide on-call rotation once onboarded

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263301932

This is a remote opportunity and we would be interested in applicants living in Ireland time zones only at this time. 

Senior Software Engineer - Grafana Databases, Managed Services

The Opportunity: 

The Managed Services team is a newly formed squad within the Databases department. It owns and operates shared, production-critical infrastructure that powers Grafana Cloud’s next-generation database products (Mimir, Loki, and Tempo). Today, this includes operating 100+ WarpStream clusters across multiple cloud providers and regions, with continued growth anticipated for the future. WarpStream acts as the streaming backbone for ingestion and read/write decoupling across databases. It sits directly on the hot path for metrics, logs, and traces, handling high-throughput, multi-consumer workloads at massive scale.

In addition to streaming infrastructure, the team works closely with high-volume analytical and storage systems that power query-heavy and aggregation-heavy workloads, where latency, compression behavior, storage layout, and scaling characteristics matter deeply.

What You’ll Be Doing:

As a Senior Engineer on Managed Services, you will take ownership of running these systems in production. This involves:

• Operating and evolving 100+ multi-cloud streaming clusters and related database infrastructure
• Diagnosing and eliminating cross-layer failure modes (e.g., object storage latency, noisy neighbors, control-plane bottlenecks, query performance regressions, etc.)
• Designing safe upgrade and rollout strategies at scale
• Improving observability, automation, and operational ergonomics
• Partnering closely with database and platform teams to ensure safe scaling, partitioning, consumer fan-out, and query performance
• Working directly with distributed systems behavior, Kubernetes scheduling dynamics, storage engines, compression trade-offs, etc.
• Serving as a primary escalation point and on-call for relevant incidents
• Owning the relationship with all system vendors, including WarpStream Labs and others.
• As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must.

This role blends deep distributed systems work with the opportunity to influence how the team approaches reliability, scaling, and operational excellence.

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro).

Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership.

What Makes You a Great Fit:

• Regular 1:1s with your manager and close collaboration with teammates across regions
• Reviewing and defining SLOs for shared database infrastructure, proactively reducing error budgets through improvements to monitoring, automation, scaling strategies, and system design
• Improving the diagnosability of core streaming and database systems in production, where possible.
• Implementing solutions that ensure reliability, scalability, and performance of high-throughput, multi-cloud infrastructure
• Developing fault-tolerant patterns that account for distributed system realities such as storage latency, partition imbalance, noisy neighbors, and control-plane dependencies
• Planning and executing safe upgrades and rollouts across dozens of production clusters
• Collaborating with database and platform engineering leaders to influence architecture, roadmap priorities, and long-term strategy
• Participating in PR review and contributing to design documents, automation, tooling, and code improvements that reduce operational risk
• Sharing best practices and distributed systems knowledge with partner teams
• Participating in incident response, from investigation through resolution and post-incident reviews (PIR)

Requirements:

• 6+ years of engineering experience, including meaningful time in SRE, platform engineering, production engineering, infrastructure engineering, or distributed systems roles.
• Experience operating distributed systems in production (e.g., streaming systems, analytical databases, large-scale storage backends). Examples of these include Kafka, Redpanda, WarpStream, Postgres, ClickHouse, Snowflake, or Cassandra.
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
• Solid understanding of distributed systems design and large-scale system trade-offs.
• Proficiency in at least one programming language (Go preferred, but not required).
• Working knowledge of Linux internals, networking, cloud storage, and performance/scaling behavior.
• Experience participating in blameless incident response and writing high-quality post-incident reviews.
• Clear communicator who can collaborate across teams and work autonomously.
• Curious, pragmatic, action-oriented, and kind (this is important!)
  
  

Compensation & Rewards:

In Ireland, the Base compensation range for this role is EUR 104,000 - EUR 124,800. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

This is a remote opportunity and we would be interested in applicants living in UK time zones only at this time. 

Senior Software Engineer - Grafana Databases, Managed Services

The Opportunity: 

The Managed Services team is a newly formed squad within the Databases department. It owns and operates shared, production-critical infrastructure that powers Grafana Cloud’s next-generation database products (Mimir, Loki, and Tempo). Today, this includes operating 100+ WarpStream clusters across multiple cloud providers and regions, with continued growth anticipated for the future. WarpStream acts as the streaming backbone for ingestion and read/write decoupling across databases. It sits directly on the hot path for metrics, logs, and traces, handling high-throughput, multi-consumer workloads at massive scale.

In addition to streaming infrastructure, the team works closely with high-volume analytical and storage systems that power query-heavy and aggregation-heavy workloads, where latency, compression behavior, storage layout, and scaling characteristics matter deeply.

What You’ll Be Doing:

As a Senior Engineer on Managed Services, you will take ownership of running these systems in production. This involves:

• Operating and evolving 100+ multi-cloud streaming clusters and related database infrastructure
• Diagnosing and eliminating cross-layer failure modes (e.g., object storage latency, noisy neighbors, control-plane bottlenecks, query performance regressions, etc.)
• Designing safe upgrade and rollout strategies at scale
• Improving observability, automation, and operational ergonomics
• Partnering closely with database and platform teams to ensure safe scaling, partitioning, consumer fan-out, and query performance
• Working directly with distributed systems behavior, Kubernetes scheduling dynamics, storage engines, compression trade-offs, etc.
• Serving as a primary escalation point and on-call for relevant incidents
• Owning the relationship with all system vendors, including WarpStream Labs and others.
• As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must.

This role blends deep distributed systems work with the opportunity to influence how the team approaches reliability, scaling, and operational excellence.

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro).

Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership.

What Makes You a Great Fit:

• Regular 1:1s with your manager and close collaboration with teammates across regions
• Reviewing and defining SLOs for shared database infrastructure, proactively reducing error budgets through improvements to monitoring, automation, scaling strategies, and system design
• Improving the diagnosability of core streaming and database systems in production, where possible.
• Implementing solutions that ensure reliability, scalability, and performance of high-throughput, multi-cloud infrastructure
• Developing fault-tolerant patterns that account for distributed system realities such as storage latency, partition imbalance, noisy neighbors, and control-plane dependencies
• Planning and executing safe upgrades and rollouts across dozens of production clusters
• Collaborating with database and platform engineering leaders to influence architecture, roadmap priorities, and long-term strategy
• Participating in PR review and contributing to design documents, automation, tooling, and code improvements that reduce operational risk
• Sharing best practices and distributed systems knowledge with partner teams
• Participating in incident response, from investigation through resolution and post-incident reviews (PIR)

Requirements:

• 6+ years of engineering experience, including meaningful time in SRE, platform engineering, production engineering, infrastructure engineering, or distributed systems roles.
• Experience operating distributed systems in production (e.g., streaming systems, analytical databases, large-scale storage backends). Examples of these include Kafka, Redpanda, WarpStream, Postgres, ClickHouse, Snowflake, or Cassandra.
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
• Solid understanding of distributed systems design and large-scale system trade-offs.
• Proficiency in at least one programming language (Go preferred, but not required).
• Working knowledge of Linux internals, networking, cloud storage, and performance/scaling behavior.
• Experience participating in blameless incident response and writing high-quality post-incident reviews.
• Clear communicator who can collaborate across teams and work autonomously.
• Curious, pragmatic, action-oriented, and kind (this is important!)
  
  

Compensation & Rewards:

In the United Kingdom, the Base compensation range for this role is GBP 91,755 - GBP 110,106. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

This is a remote opportunity and we would be interested in applicants living in Spain time zones only at this time. 

Senior Software Engineer - Grafana Databases, Managed Services

The Opportunity: 

The Managed Services team is a newly formed squad within the Databases department. It owns and operates shared, production-critical infrastructure that powers Grafana Cloud’s next-generation database products (Mimir, Loki, and Tempo). Today, this includes operating 100+ WarpStream clusters across multiple cloud providers and regions, with continued growth anticipated for the future. WarpStream acts as the streaming backbone for ingestion and read/write decoupling across databases. It sits directly on the hot path for metrics, logs, and traces, handling high-throughput, multi-consumer workloads at massive scale.

In addition to streaming infrastructure, the team works closely with high-volume analytical and storage systems that power query-heavy and aggregation-heavy workloads, where latency, compression behavior, storage layout, and scaling characteristics matter deeply.

What You’ll Be Doing:

As a Senior Engineer on Managed Services, you will take ownership of running these systems in production. This involves:

• Operating and evolving 100+ multi-cloud streaming clusters and related database infrastructure
• Diagnosing and eliminating cross-layer failure modes (e.g., object storage latency, noisy neighbors, control-plane bottlenecks, query performance regressions, etc.)
• Designing safe upgrade and rollout strategies at scale
• Improving observability, automation, and operational ergonomics
• Partnering closely with database and platform teams to ensure safe scaling, partitioning, consumer fan-out, and query performance
• Working directly with distributed systems behavior, Kubernetes scheduling dynamics, storage engines, compression trade-offs, etc.
• Serving as a primary escalation point and on-call for relevant incidents
• Owning the relationship with all system vendors, including WarpStream Labs and others.
• As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must.

This role blends deep distributed systems work with the opportunity to influence how the team approaches reliability, scaling, and operational excellence.

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro).

Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership.

What Makes You a Great Fit:

• Regular 1:1s with your manager and close collaboration with teammates across regions
• Reviewing and defining SLOs for shared database infrastructure, proactively reducing error budgets through improvements to monitoring, automation, scaling strategies, and system design
• Improving the diagnosability of core streaming and database systems in production, where possible.
• Implementing solutions that ensure reliability, scalability, and performance of high-throughput, multi-cloud infrastructure
• Developing fault-tolerant patterns that account for distributed system realities such as storage latency, partition imbalance, noisy neighbors, and control-plane dependencies
• Planning and executing safe upgrades and rollouts across dozens of production clusters
• Collaborating with database and platform engineering leaders to influence architecture, roadmap priorities, and long-term strategy
• Participating in PR review and contributing to design documents, automation, tooling, and code improvements that reduce operational risk
• Sharing best practices and distributed systems knowledge with partner teams
• Participating in incident response, from investigation through resolution and post-incident reviews (PIR)

Requirements:

• 6+ years of engineering experience, including meaningful time in SRE, platform engineering, production engineering, infrastructure engineering, or distributed systems roles.
• Experience operating distributed systems in production (e.g., streaming systems, analytical databases, large-scale storage backends). Examples of these include Kafka, Redpanda, WarpStream, Postgres, ClickHouse, Snowflake, or Cassandra.
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
• Solid understanding of distributed systems design and large-scale system trade-offs.
• Proficiency in at least one programming language (Go preferred, but not required).
• Working knowledge of Linux internals, networking, cloud storage, and performance/scaling behavior.
• Experience participating in blameless incident response and writing high-quality post-incident reviews.
• Clear communicator who can collaborate across teams and work autonomously.
• Curious, pragmatic, action-oriented, and kind (this is important!)
  
  

Compensation & Rewards:

In Spain, the Base compensation range for this role is EUR 82,988 - EUR 99,586. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Your mission is to drive architecture, technical strategy, and implementation of AI agents for Toast's Team area which is part of the Fintech line of business. You will be one of the most senior technologists in line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. Beyond being on the forefront of agent development, your scope will also include enablement and leadership for how software is developed at Toast through adoption of bleeding edge spec driven development and other paradigms. 

A day in the life (Responsibilities)

• Develop and drive an architectural vision to support the ambitious goals for agents and agent development
• Be an active participant and an authoritative technical voice in FinTech product strategy discussions
• Partner with the Team Management Director of Engineering and Sr. Director of Product to successfully deliver Team agent products from design to production
• Work closely with other Senior Principal Engineers to further the agent patterns and ecosystem across Toast as a whole
• Evolve an ever more efficient way of working through agents and spread it across Toast
• Work directly with the product manager for the Team Agent space, collaborating to drive vision
• Be hands on and actively participate in development on the Team Agent
• Mentor and develop technical leadership across Team, and Fintech

What you'll need to thrive (Requirements)

• 15+ years experience designing and building highly scalable, mission-critical distributed and fullstack software systems
• 10+ years experience building and operating SaaS products, ideally AWS hosted
• 1+ years experience using the latest in coding agents 
• A strong desire to lean all in on agentic development practices
• Passion for building autonomous agents
• Demonstrated ability to drive technical architecture for a company or highly scalable line of products
• A desire to work not only with technologists but also product owners and business leaders
• Ability and desire to draw big lines and boxes on a whiteboard paired with the ability to dig in and understand the ebb and flow of what the code is doing under load
• Ability and desire to communicate and influence at the executive level

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience designing agentic products
• Experience building systems that leverage LLMs and other ML models
• Experience with enterprise integration using Apache Camel
• Experience architecting event-driven distributed systems using Apache Pulsar
• Experience defining test, build and deploy strategies
• Solid understanding of workforce management
• Solid understanding of restaurant operations

#LI-HYBRID

#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Senior Fulfilment Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

As Head of Production, you will report into the Director of Operations and take full operational ownership of our site, leading the warehouse and planning teams as well as managing our 3PL partner. Your primary focus is to ensure the site runs efficiently, safely, and within budget while handling the complexities of a fast paced environment. You will be responsible for both daily performance (KPIs) and the long-term strategic development of the facility, including potential future expansions.

What you’ll do:

• Leading our Production site, including the warehouse and planning teams, as well as oversight of the 3PL managing our agencies and hourly workforce.
• Drive continuous improvement across cost, quality and safety, while working in an ever changing and growing environment.
• Lead and influence external stakeholders, balancing competing priorities and managing conflicting interests to achieve operational and business objectives.
• Develop and execute multi-year strategic plans, including potential launch or expansion of our production site.
• Drive operational performance by achieving key KPIs such as efficiency and error rates, with full accountability for labor, equipment, and continuous improvement budgets.
• Collaborate closely with international sites to drive standardisation, best-practice sharing, and operational consistency.
• Mentor, train and develop the team for career progression.

What you’ll bring

• 8+ years of experience managing operations or production, ideally in FMCG
• Consistently tracking KPI’s and cost metrics in a high-pressure, fast-paced, fast paced and constantly changing environment.
• Experience in labour-heavy and agency worker environments.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Deep knowledge of Lean manufacturing (black belt certification is preferred)
• An egoless, collaborative approach: You are comfortable working across all levels of the organisation, welcome constructive challenge, and prioritise team success above all else.
• Adaptability & Agility: You thrive in fast-paced, evolving environments, navigating change with ease and making smart decisions under pressure.
• Creative Problem-Solving: You bring an "outside-the-box" mindset, constantly identifying fresh ways to optimise our processes and improve how we work

We’re looking for people who are passionate about making HelloFresh Ireland a great place to work. Whether you bring new energy, creative ideas, or a sharp eye for improvement, we value what makes you unique. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
• Direct, high impact on our Operations setup from day one
• A vibrant, international environment with mission-driven colleagues
• A guaranteed steep learning curve & boost for your career
• Benefit from our selection of employee perks (70% off your HelloFresh boxes, private health insurance, employer matching pension program, cycle to work scheme, Mental health first aiders and an employee assistance programme, gym membership etc.)

If this sounds like a tasty opportunity, we’d be excited to hear from you.

Senior Production Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

As Head of Production, you will report into the Director of Operations and take full operational ownership of our site, leading the warehouse and planning teams as well as managing our 3PL partner. Your primary focus is to ensure the site runs efficiently, safely, and within budget while handling the complexities of a fast paced environment. You will be responsible for both daily performance (KPIs) and the long-term strategic development of the facility, including potential future expansions.

What you’ll do:

• Leading our Production site, including the warehouse and planning teams, as well as oversight of the 3PL managing our agencies and hourly workforce.
• Drive continuous improvement across cost, quality and safety, while working in an ever changing and growing environment.
• Lead and influence external stakeholders, balancing competing priorities and managing conflicting interests to achieve operational and business objectives.
• Develop and execute multi-year strategic plans, including potential launch or expansion of our production site.
• Drive operational performance by achieving key KPIs such as efficiency and error rates, with full accountability for labor, equipment, and continuous improvement budgets.
• Collaborate closely with international sites to drive standardisation, best-practice sharing, and operational consistency.
• Mentor, train and develop the team for career progression.

What you’ll bring

• 8+ years of experience managing operations or production, ideally in FMCG
• Consistently tracking KPI’s and cost metrics in a high-pressure, fast-paced, fast paced and constantly changing environment.
• Experience in labour-heavy and agency worker environments.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Deep knowledge of Lean manufacturing (black belt certification is preferred)
• An egoless, collaborative approach: You are comfortable working across all levels of the organisation, welcome constructive challenge, and prioritise team success above all else.
• Adaptability & Agility: You thrive in fast-paced, evolving environments, navigating change with ease and making smart decisions under pressure.
• Creative Problem-Solving: You bring an "outside-the-box" mindset, constantly identifying fresh ways to optimise our processes and improve how we work

We’re looking for people who are passionate about making HelloFresh Ireland a great place to work. Whether you bring new energy, creative ideas, or a sharp eye for improvement, we value what makes you unique. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
• Direct, high impact on our Operations setup from day one
• A vibrant, international environment with mission-driven colleagues
• A guaranteed steep learning curve & boost for your career
• Benefit from our selection of employee perks (70% off your HelloFresh boxes, private health insurance, employer matching pension program, cycle to work scheme, Mental health first aiders and an employee assistance programme, gym membership etc.)

If this sounds like a tasty opportunity, we’d be excited to hear from you.

Senior Warehouse and Distribution Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

As Head of Production, you will report into the Director of Operations and take full operational ownership of our site, leading the warehouse and planning teams as well as managing our 3PL partner. Your primary focus is to ensure the site runs efficiently, safely, and within budget while handling the complexities of a fast paced environment. You will be responsible for both daily performance (KPIs) and the long-term strategic development of the facility, including potential future expansions.

What you’ll do:

• Leading our Production site, including the warehouse and planning teams, as well as oversight of the 3PL managing our agencies and hourly workforce.
• Drive continuous improvement across cost, quality and safety, while working in an ever changing and growing environment.
• Lead and influence external stakeholders, balancing competing priorities and managing conflicting interests to achieve operational and business objectives.
• Develop and execute multi-year strategic plans, including potential launch or expansion of our production site.
• Drive operational performance by achieving key KPIs such as efficiency and error rates, with full accountability for labor, equipment, and continuous improvement budgets.
• Collaborate closely with international sites to drive standardisation, best-practice sharing, and operational consistency.
• Mentor, train and develop the team for career progression.

What you’ll bring

• 8+ years of experience managing operations or production, ideally in FMCG
• Consistently tracking KPI’s and cost metrics in a high-pressure, fast-paced, fast paced and constantly changing environment.
• Experience in labour-heavy and agency worker environments.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Deep knowledge of Lean manufacturing (black belt certification is preferred)
• An egoless, collaborative approach: You are comfortable working across all levels of the organisation, welcome constructive challenge, and prioritise team success above all else.
• Adaptability & Agility: You thrive in fast-paced, evolving environments, navigating change with ease and making smart decisions under pressure.
• Creative Problem-Solving: You bring an "outside-the-box" mindset, constantly identifying fresh ways to optimise our processes and improve how we work

We’re looking for people who are passionate about making HelloFresh Ireland a great place to work. Whether you bring new energy, creative ideas, or a sharp eye for improvement, we value what makes you unique. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
• Direct, high impact on our Operations setup from day one
• A vibrant, international environment with mission-driven colleagues
• A guaranteed steep learning curve & boost for your career
• Benefit from our selection of employee perks (70% off your HelloFresh boxes, private health insurance, employer matching pension program, cycle to work scheme, Mental health first aiders and an employee assistance programme, gym membership etc.)

If this sounds like a tasty opportunity, we’d be excited to hear from you.

The Position:

The mission, should you choose to accept it, is to pioneer and scale Ripple Treasury's liquidity platform into the future. If you enjoy solving complex business problems in a fast-paced, collaborative, and iterative environment this might be the right role for you!

At Ripple, you’ll be a part of makers, breakers, doers, and progressives, who love to solve real problems and meet real customer needs. As an established FinTech leader in the SaaS treasury management space, our vision is to create the next-generation of technology tools for the global, corporate financial office.

We are seeking an innovative and forward-thinking Engineering Manager passionate about building a world-class platform through a world-class team. Driving the technical direction the technology, the evolution of team, and the engineering excellence to make magic happen.

About the Cash Forecasting team:

Cash Forecasting is our AI-amplified treasury solution that helps CFOs and treasury teams move beyond error-prone spreadsheets to achieve real-time cash visibility and predictive accuracy.

The platform integrates seamlessly with major ERPs and banking systems to automatically capture, categorise, and analyse transactional data across multiple currencies and business units. Leveraging our proprietary GSmart AI technology, the solution continuously learns from historical cash flows, sales data, and treasury information to automatically select optimal forecasting algorithms and improve accuracy by over 30%.

You'll work on sophisticated machine learning models, automated variance analysis, real-time data orchestration from diverse financial sources, and intuitive dashboards that allow users to drill down from high-level summaries to individual transaction details. This is a critical platform managing over $100 billion in daily cash flow for enterprise customers across 40+ countries, with the technical challenge of delivering rapid 90-day implementations while maintaining enterprise-grade security and scalability.

What You’ll Do:

• Lead a portfolio of diverse technology projects and a team of software engineers with deep experience in event driven cloud native services, and full stack systems to create solutions that help meet the needs of business and customers
• Collaborate with product managers, and deliver robust cloud-based solutions
• Make decisions on the design, architecture, and delivery of systems
• Build teams and be an active coach and mentor to your team and grow them in their careers
• Drive agile development and analytical methodologies every day
• Strive to continuously improve the operations, processes, methodologies, technology choices, and practices of the team
• Interact with your team, customers, and peers to share information and improve cross-department processes
• Strive for transparency and partnership between our engineers and our business partners
• Engage in concept discussions, and proposed technology solutions, to meet business objectives and influence such decisions
• Ensure all work meets quality, operational, and architectural standards needed for organisational success
• Be a champion of the YBIYRI ethos (you-build-it-you-run-it), which includes participating in their on-call pager rotation.

Who You Are:

• A leader, first and foremost
• An influential and effective communicator
• Highly skilled at developing people, building high impact teams, and attracting top talent
• Strong proficiency with the software development lifecycle and engineering excellence processes, Agile methodologies, along with skills in leading moderately sized projects
• Technical savvy, allowing you to guide complex technical discussions, weighing the tradeoffs, and advocate for sound decisions
• A skilled operator of Agile practices and data driven methodologies
• Ideally, possess deep knowledge and experience with AWS, and the Ruby/Rails tech stack

Team Enablement & Mentorship:

• Mentor engineers, helping them grow into technical leadership roles
• Break down complex, ambiguous problems into actionable work that distributes effectively across the team
• Champion engineering best practices including observability, incident response, and production excellence
• Share your enthusiasm for tech trends, explore and learn new technologies

Cross-Functional Impact:

• Partner with Product and Customer Success teams to translate business requirements into scalable technical solutions
• Collaborate across distributed teams (Ireland, U.S., Philippines, Australia) to drive alignment on technical approaches
• Influence product roadmap by identifying technical opportunities that create competitive advantages
• Bridge the gap between technical implementation and business value, helping the team prioritise high-impact work

Maximise Agility:

• Identify and eliminate bottlenecks in the development lifecycle that slow down the entire team
• Drive adoption of modern engineering practices that improve developer experience and productivity
• Lead post-mortems and blameless retrospectives that turn incidents into learning opportunities

Ownership & Accountability:

• Own critical systems end-to-end, from design through production support
• Take responsibility for production reliability and proactively prevent incidents
• Step into ambiguous situations and drive them to resolution without needing explicit direction
• Make tough technical trade-off decisions and clearly communicate the reasoning

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Engineering Manager, Machine Learning

Do you want to lead a team building advanced decision systems that directly shape monetisation strategies across the PlayStation ecosystem? Are you passionate about combining machine learning and operational research to solve complex, high-impact business problems at scale? We are building systems that power decisions across a global catalogue of games, including base pricing across lifecycle stages of a game, while balancing revenue growth, player experience, and cannibalisation across titles.

We are looking for an experienced Machine Learning Engineering Manager to lead a hybrid team of Machine Learning engineers and Operations Research experts. You will work on high-impact, executive-visible initiatives, partnering closely with Product, Business, and Engineering teams to translate complex, ambiguous problems into scalable, production-ready systems.

What You’ll Do

Lead and grow a team of machine learning engineers and optimisation specialists, fostering collaboration across disciplines and raising the bar for technical excellence.

Build a high-performing, inclusive team by:

• Coaching and developing engineers across ML and OR disciplines
• Providing clear feedback, career growth, and performance management
• Hiring and retaining top talent

Improve large-scale optimisation systems that:

• Incorporate predictive signals from machine learning models (e.g., demand forecasting, item elasticity).
  
  
• Leverage optimisation frameworks using Gurobi to make decision recommendations under known business constraints.

Partner closely with Product, Business, and regional stakeholders to:

• Translate business goals and constraints into optimisation frameworks.
  
  
• Align on tradeoffs between short-term performance and long-term strategy.
  
  
• Resolve conflicting priorities through data-driven decision-making.

Ensure systems are explainable, trustworthy, and actionable by:

• Providing clear reasoning behind model-recommended decisions.
  
  
• Enabling debugging and traceability across ML and optimisation components.
  
  
• Driving adoption with business and product stakeholders.

You Bring:

• Deep understanding of the relevant ML and OR domains and infrastructure with a track record of delivering complex ML and OR systems into production.
• Proven strong experience leading and developing high-performing ML and OR teams, including: Growing engineers across different skill sets (Machine Learning, ML Infra, Operational Research); Driving career growth and performance evaluation; Hiring and retaining high-performing teams.
• Demonstrated ability to create a strong team culture with high accountability, creativity and continuous improvement.
• Ability to provide technical direction at the architecture level while fostering pragmatic, high-quality, high-velocity execution.
• Demonstrated success driving cross-functional initiatives that require influencing without direct authority, in fast-moving environments
• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

• MS, or PhD in Computer Science, Machine Learning, Operational Research

Preferred Qualifications:

• Hands-on experience with tools such as Gurobi, Snowflake, Databricks, and PySpark.
• Experience in pricing, promotions or marketplace optimisation.
• Experience in modelling demand elasticity and forecasting.
• Experience in the gaming or digital content industry.
• Experience working with globally distributed functions and teams.

We’re looking for a Senior Platform Engineer specializing in Storage Services to help us build a seamless, reliable platform for dbt Cloud across AWS, Azure, and GCP. Our team’s mission is to reduce cognitive load for developers by providing a stable, observable, and easy-to-use infrastructure platform.

Over the past year, we’ve designed and operationalized a next-gen cell-based architecture, scaling dbt Cloud across all three cloud providers. Now, we’re focused on automation, self-service, and improving developer velocity through better tooling, processes, and infrastructure design. Specifically we’ll be focusing on the improving the components of the storage platform we’ve developed today, while building new components to enable product feature development.

As a Senior Engineer on our team, you’ll drive projects that refine and scale our storage platform, ensuring performance, reliability, and a great developer experience. You’ll collaborate across teams, solve real infrastructure challenges, and help shape the future of multi-cloud dbt Cloud.

In this role, you can expect to:

• Design, operate, and scale storage based infrastructure systems across multiple tenancy models (single vs. multi-tenant) and public clouds (AWS, Azure, and GCP).
• Deepen our team’s expertise in one more areas including: relational databases, search, caching, queuing, and streaming - helping strengthen platform scalability, security, and developer experience.
• Partner with Architecture, Release Engineering, Network, Compute, and Security teams to provide a seamless platform for application teams.
• Leverage tools and languages such as Terraform, Kubernetes, Helm, Argo CD, Python, SQL, Go, Bash, and Datadog.
• Participate in a balanced on-call rotation in an environment that values continuous improvement, helping to improve reliability and reduce operational toil.

You are a good fit if you have:

• Significant experience designing and operating relational data and object storage platforms in production.
• Hands-on experience with one or more cloud providers (AWS, Azure, GCP) and declarative Infrastructure as Code (Terraform preferred).
• Programming/scripting ability in Python, Go, Rust or Bash.
• Excellent communication skills and experience working asynchronously on a fully remote, distributed team.

You'll have an edge if you have:

• Experience building or running multi-tenant storage platforms at scale.
• Deep expertise in two or more of the following: PostgreSQL, OpenSearch, Redis, Kafka, RabbitMQ.
• Experience operating infrastructure across multiple clouds.

Compensation & Benefits

• Salary: €96,000 - €125,000 Euro
• Company RSUs
• Benefits - dbt Labs offers:
  • Unlimited vacation (and yes we use it!)
  • Pension Plan with employer match
  • Private healthcare plan
  • Wellness stipend
  • Home office stipend, and more!

*RSUs or comparable benefits may be offered depending on the legal limitations

What to expect in the hiring process (all video interviews unless accommodations are needed):

1. Interview with Talent Acquisition Partner
2. Interview with Hiring Manager
3. Team Interviews
4. Final Interview with Engineering Leadership

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

This position is open to applicants across all of the UK on a remote basis, with the physical office located in Belfast, Northern Ireland.

There are several openings within our Web team so we welcome applications from candidates seeking intermediate or senior level positions.

The Role

To continue scaling our Front-End teams we’re searching for an experienced software developer with a passion for Front-End development, particularly React and TypeScript. In this role, you will be instrumental in building world-class web products that empower small business owners.

You will take a lead in solving technical challenges and utilise your expertise to contribute to and guide important technical decisions across the team. You’ll be challenged with consistent hands-on contributions both autonomously and as a group. Your experience will be valuable in partnering with the technical leads and Development Manager, allowing them to focus on wider team and strategic initiatives, while you pilot technical responsibilities. Your ability to troubleshoot complex production issues and ensure high-quality test coverage will be crucial to our continuous delivery model.

The Team

You’ll join a dynamic team of Front-End Developers and the individuals you'll collaborate with are curious, motivated, and exceptionally proficient in their respective domains. They welcome challenging tasks and thrive on resolving them within an empowered and supportive setting. Our team brings together talented developers from across the US, Canada, UK, and Eastern Europe, each contributing unique perspectives and expertise to drive success. We work on products used by hundreds of thousands of customers and we ship changes live to production every day. There are no direct reports for this position but you’ll be comfortable coaching and mentoring others, sharing knowledge and setting examples to the wider team.

The Winning Recipe
We’re looking for creative, entrepreneurial engineers who are excited to build world-class products for small business counters. These are the core competencies this role calls for:

• 3+ years experience building applications with React
• 3+ years experience with TypeScript - you view TS as an invaluable tool and are an expert in its use
• Excellent investigative debugging skills and a proven ability to troubleshoot complicated and subtle problems in high availability production environments
• Proven experience delivering web experiences that meet standards for accessibility, performance, and SEO
• Proficient on driving high quality and appropriate test coverage
• You are a Front-End specialist but you understand aspects of the full tech stack and can contribute meaningfully to API design and overall system architecture

The Extras
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Access to healthcare plans
• Flexible working hours
• Generous time off policies
• Employee wellbeing allowance
• Market leading maternity and paternity schemes

The Hiring Process

Here’s what you can expect from our hiring process if your candidacy progresses smoothly. We move quickly and strive for a fast turnaround from the final interview to the offer.

• 30 minute introductory meeting with your Recruiter
• 60 minute Live Coding Interview
• 60 minute Technical Interview
• 30 minute hiring manager meeting
• Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com

Job Title: Senior Program Manager  

Location: Cork, Ireland. Hybrid

Company Overview:    

Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution. Join our mission to transform the DAM category and empower brands to extract unparalleled value from their digital assets.     

It's such an exciting time to join the Canto Team. We have great people here already & we are growing rapidly!  

Role Overview:  

As a Senior Program Manager, you will be responsible for overseeing complex, high-impact programs spanning multiple teams. You will partner closely with Product, Engineering and GTM teams to ensure programs are well scoped, resourced, and executed to meet business objectives.  
 
This role requires proactive leadership and influence skills with technical acumen, organizational finesse, and a passion for operational excellence. 

Role Responsibilities:  

Program Leadership: 

• Drive the end-to-end planning, execution, and delivery of large-scale complex programs across multiple teams. 

• Translate business, product, and technical strategy into clear, executable program plans, roadmaps and milestones.  

• Manage dependencies, timelines, and deliverables across cross-functional initiatives 

Stakeholder Management: 

• Serve as the central point of contact for stakeholders, providing transparency into project status, risks, dependencies, decision points, and timelines. 

• Facilitate strong alignment between Product Management, Engineering, Architecture, GTM, and Customer teams proactively addressing misalignment and competing priorities. 

• Advise stakeholders by framing options, implications, and recommendations to support timely, informed decision-making.  

Delivery Governance: 

• Contribute to the development and ongoing evolution of the Delivery function by shaping and piloting scalable delivery practices, frameworks, and operating sequences. 

• Establish clear governance models that promote predictable delivery standards across programs.  

Metrics and Reporting: 

• Establish and track program KPIs to drive continuous improvement. 

• Provide regular updates and insights to executive leadership and program sponsors regarding trends, risks, and opportunities, translating them into actionable recommendations. 

Risk and Change Management: 

• Proactively identify program risks, develop mitigation plans, and ensure timely issue resolution. 

• Lead change management efforts to support new processes and organisational transformations. 

Qualifications and Experience 

• 7+ years of experience in program or project management roles within technology-focused or professional services/consulting companies. 

• Strong background in both Agile (Scrum, Kanban, Scaled Agile) and traditional Waterfall delivery environments. 

• Demonstrated experience in managing multiple concurrent teams and complex technical initiatives. 

• Hands-on involvement in establishing or scaling a Delivery function, including tooling and process standardization at organisation and program/project level 

• Experience defining and measuring delivery metrics to inform leadership and guide performance improvements. 

• Proven ability to work closely with Product, Engineering, and Customer teams, facilitating alignment and successful outcomes. 

• Excellent organizational, communication, and leadership skills along with the ability to influence others 

Preferred Qualifications 

• Technical background or strong understanding of software development life cycles and architectural principles. 

• Experience with tools such as Jira & Confluence. 

• Experience in a SaaS or cloud-native product company. 

• Certifications such as: 

• CSM/CSPO (Certified ScrumMaster/Product Owner) / PSM (Professional Scrum Master) / PSPO (Professional Scrum Product Owner) 

• SAFe/ LeSS/ Nexus 

• PMP (Project Management Professional)/ Prince 2 

An overview of this role

As a Senior Backend Engineer on the Pipeline Security team, you'll take technical ownership of GitLab's native Secrets Manager, a production system built on OpenBao that helps secure sensitive credentials across GitLab CI/CD pipelines. You'll work at the intersection of backend engineering and infrastructure, shaping architecture in Ruby on Rails and Go, guiding decisions around role-based access control (RBAC), GraphQL APIs, and Kubernetes deployment configuration. In your first year, you'll help move Secrets Manager toward general availability, establish technical patterns the team can build on, and represent the team's point of view in cross-functional discussions. You'll have end-to-end ownership, from design through production operations, with room to identify what should be built next and improve how the team delivers secure, reliable features.

What you'll do

• Build and maintain secure, readable backend code primarily in Ruby on Rails, with some development in Go for targeted components.
• Design backend architecture for complex security features, including secrets access control, pipeline security enforcement, and OpenBao integration.
• Lead the development of role-based access control models, GraphQL APIs, and supporting application patterns for features owned by the team.
• Own features end to end, from technical design and implementation through deployment, validation, and production support.
• Collaborate with Product, security partners, and other engineering teams to document tradeoffs, align on direction, and deliver iteratively in a distributed environment.
• Improve code quality, maintainability, security, and performance through code review, design iteration, and internal standards for a high-scale web environment.
• Build and maintain Helm charts, including configuration, tuning, documentation, and automated testing for Kubernetes-based deployments.
• Validate features in Kubernetes environments, including GitLab Cloud Native and Cloud Native Hybrid deployments, using GitLab testing and performance testing frameworks.

What you'll bring

• Experience building and maintaining backend features with a focus on secure design, data handling, and production reliability.
• Ability to write production-quality code in Ruby on Rails, including use of framework security patterns and review for common application risks.
• Working knowledge of CI/CD concepts and the ways pipelines can be misconfigured, abused, or expose sensitive data.
• Familiarity with secrets management approaches and security practices for handling credentials in CI environments; experience with tools such as HashiCorp Vault or similar systems is helpful.
• Comfort collaborating across Product and engineering teams in an asynchronous, distributed environment and communicating technical tradeoffs clearly in writing.
• Ability to review merge requests with a security-first mindset and improve solutions through feedback and iteration.
• Experience debugging production issues, including investigation of security-related behavior and proposing practical fixes.
• Openness to learning adjacent domains and tools, including Go, container security, and software supply chain security; we welcome transferable experience from different technical backgrounds.

About the team

The Pipeline Security team builds features that make GitLab CI pipelines more secure and trustworthy for teams running sensitive workloads. We own key parts of pipeline security within GitLab's CI/CD experience, with our current focus on native secrets management for CI pipelines and Supply-chain Levels for Software Artifacts (SLSA) Level 3 capabilities to strengthen software supply chain security. We work asynchronously across regions and collaborate closely with Product and security partners, using clear design discussions, documented decisions, and iterative delivery across Ruby on Rails and Go.

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

Galway Office 

Rent The Runway established its European Technology Hub in Galway in April 2019.  Based in the historic Claddagh area of the city, the growing team in Galway tackles core technology challenges and influences the next generation of services critical to Rent The Runway’s success and continued growth. 

The Galway office is Rent the Runway's first international office outside the US and enables the company to significantly expand its Software Engineering, Product Development, Machine Learning Engineering and Data Science footprint. Rent The Runway’s Galway-based employees have the opportunity to grow their careers across several roles and career paths in Technology.

Our engineering team is smart, pragmatic, and entrepreneurial. We practice continuous integration & test-driven development, engage in constant peer code reviews & pair programming, and work hard to give back to the software community through open-source contributions.

About the Team

The Data Engineering team plays a pivotal role in RTR’s technology and analytics ecosystem. The team is responsible for the data warehouse, data ingestion and transformation pipelines, and the infrastructure that enables reliable, high-quality data to flow across the company.

The team partners closely with Data Science, Business Intelligence, Machine Learning, Product, Finance, Marketing, Operations, and Engineering teams to ensure RTR’s data platform is trusted, scalable, well-governed, and able to support critical business decisions.

What You’ll Do

As an Engineering Manager for Data Engineering at Rent the Runway, you will lead the team responsible for building, operating, and evolving RTR’s core data platform. You will combine strong engineering leadership with a deep understanding of data systems, data quality, platform reliability, and stakeholder needs.

You will be responsible for leading a team of talented data engineers, setting technical direction, driving delivery of strategic data initiatives, and ensuring our data warehouse, pipelines, models, and data platform infrastructure are reliable, scalable, secure, and well-governed.

This role is ideal for someone who enjoys building strong teams, partnering across technical and non-technical stakeholders, and leading data engineering work that has meaningful business impact. You will help shape how RTR captures, transforms, governs, and uses data across the organisation.

• Lead and develop a team of data engineers.
• Own delivery of key data engineering initiatives, from planning through execution.
• Drive the evolution of RTR’s data platform, including the data warehouse, pipelines, transformations, orchestration, and supporting infrastructure.
• Partner with Data Science, BI, ML, Product, Finance, Operations, and Engineering teams to deliver trusted data solutions.
• Set priorities for the team, balancing strategic work, stakeholder needs, operational support, and technical debt.
• Promote strong data quality, governance, documentation, lineage, and ownership practices.
• Help the team build reliable data pipelines using tools such as dbt, Python, Prefect, Airflow, or similar.
• Ensure data systems are observable, supportable, and operated with strong production practices.
• Communicate clearly with technical teams, non-technical stakeholders, and senior leadership.
• Build a team culture of ownership, quality, collaboration, and continuous improvement.

About You

• You have experience leading engineers in data engineering, data platform, software engineering, or a related technical area.
• You understand modern data engineering practices, including ingestion, transformation, modelling, orchestration, data quality, and governance.
• You have experience with cloud data platforms such as Snowflake, BigQuery, Redshift, Databricks, or similar.
• You are comfortable with SQL and understand how reliable analytical data models are built and maintained.
• You have worked with tools such as dbt, Python, Prefect, Airflow, Looker, Tableau, Fivetran, or similar.
• You can manage technical roadmaps, prioritise effectively, and deliver cross-functional projects.
• You communicate well with both technical and non-technical stakeholders.
• You care deeply about coaching engineers and supporting their career growth.
• You balance strategic delivery with operational excellence and support.
• Experience with CI/CD, cloud infrastructure, Terraform, or data observability is a plus.

Benefits:

At Rent the Runway, we’re committed to the happiness and wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Generous Paid Time Off including annual leave, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - unplug, recharge, and have some fun.
• Competitive Stakeholder Pension - taking care of your future. 
• Comprehensive health, dental care and dependents care from day 1 of employment - Your health comes first and we’ve got you covered. 
• Company wide events and outings - our team spirit is no joke - we know how to have fun!
• Hybrid Work -This hybrid role requires 2-3 days per week in our Galway, Ireland office with the option to work 2 days remotely.

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee on any legally-recognised basis, including, but not limited to: gender, marital status, family status, age disability, sexual orientation, race, religion, and membership of the Traveller community.

#LI-EM1

Job Description
We are seeking an experienced Purchasing Coordinator to support procurement operations for a U.S.-based residential interior design firm delivering high-end, custom projects. This role is responsible for managing end-to-end procurement workflows across multiple concurrent design projects, including sourcing, purchasing, vendor coordination, logistics, and procurement documentation.

The position requires specialized experience in procurement within a project-based, design-driven environment, including coordination with U.S.-based vendors and suppliers, management of custom furnishings and materials, and oversight of purchasing workflows tied to active project timelines. Due to the firm’s U.S.-based operations, this role requires regular coordination across time zones and availability aligned with U.S. business hours.

Key Responsibilities

• Manage procurement activities across multiple active residential interior design projects, ensuring alignment with project schedules and design specifications
• Coordinate sourcing, purchasing, and order placement with U.S.-based vendors and suppliers, including custom furnishings and materials
• Track procurement lifecycle including order status, production timelines, shipping logistics, and final delivery to receiving warehouses or project sites
• Maintain accurate procurement records and documentation within Design Manager and Studio
• Designer, including purchase orders, vendor invoices, and sourcing data
• Support the firm’s transition and ongoing use of procurement and design management systems, ensuring data integrity and workflow consistency
• Analyze product reselections, pricing changes, and procurement adjustments to evaluate cost impacts and maintain project profitability
• Ensure pricing accuracy and compliance with applicable tax structures when preparing procurement and client-facing documentation
• Coordinate logistics with third-party receiving warehouses and delivery providers, including scheduling, issue resolution, and documentation tracking
• Maintain detailed records of vendor communications, including order updates, delays, and issue resolution
• Evaluate vendor performance, pricing structures, and delivery timelines to support procurement decision-making
• Utilize Microsoft Excel to analyze procurement data, track purchasing activity, and support reporting and forecasting
• Collaborate with internal design and operations teams using tools such as Salesforce and Asana to ensure procurement alignment with project workflows
• Coordinate daily with U.S.-based teams across time zones to support ongoing procurement operations and project execution

Required Qualifications

• Bachelor’s degree in Supply Chain Management, Business, Merchandising, or a related field
• Minimum of 3+ years of progressive experience in procurement or supply chain operations within a
  project-based environment

Place of Work: Remote/virtual worksite, Ireland

• This vacancy is suitable for Remote/Blended working
• Sector: professional, scientific and technical activities

Career Level

• Experienced [Non-Managerial]

Role: Senior Integrated Project Manager (with Account Management experience)

Location: Dublin, Ireland

About the role: 

We're seeking a Senior Project Manager to orchestrate traditional and AI-powered creative projects for premium brands. This role demands someone who can seamlessly blend traditional project management excellence with innovative AI production methodologies, particularly suited to luxury, and premium sector work. 

What you will be doing: 

Project Leadership: 

• Lead complex, multi-channel projects
• Manage integrated teams across creative, strategy, and AI production
• Drive project excellence for premium brand deliverables
• Establish and maintain project management best practices 
• Ensure optimal source allocation and timeline management 

Client & Team Management: 

• Build strong client relationships with premium brand stakeholders
• Lead internal and external project communications with the assistance of the AI Producer and Project Manager 
• Manage cross-functional team dynamics
• Drive continuous process improvement
• Maintain budget control and resource efficiency

Project Planning & Execution: 

• Develop comprehensive project plans incorporating AI workflows
• Identify and mitigate risks 
• Manage scope, timeline, and budget parameters
• Ensure quality control across all deliverables
• Drive project optimisation and efficiency

What you need to be great in this role: 

• 5+ years integrated project management experience
• Experience with premium or luxury brand projects
• Understanding of AI production processes
• Strong track record of successful project delivery
• Excellence in stakeholder management
• Proficiency in project management tools 
• Knowledge of digital asset management systems
• Budget development and tracking
• Resource allocation optimisation

Req ID: 16556

#LI-JP1 #LI-HYBRID #LI-DIRECTOR

🌎 Hire Location (we can only hire for this role in the following countries): United Kingdom | Ireland | The Netherlands 

Everyone’s racing to build AI. Workera exists for the 8 billion people who have to work alongside it.

While the world’s attention is on creating new tools, someone has to solve the other side of the equation: the humans. The workforce is going through the biggest transformation in a generation and most organizations are navigating it blind, without the data to understand what their people can actually do, where the gaps are, or how to close them fast enough.

That’s what we build. Workera’s skills intelligence platform is the critical infrastructure for the AI era. It’s the layer that lets organizations understand, mobilize, manage, and develop their talent with precision. Trusted by the Fortune 500 and powered by proprietary AI agents, we’re the company helping the world’s largest organizations not just survive the transition to AI, but lead it.

We’re looking for a Senior Fullstack Engineer whose heart is in the backend — someone excited to architect and own the systems that power our AI-native platform, built on Elixir/Phoenix. You’ll join small, autonomous project teams (2–3 people) that take full ownership of a feature from scoping and prototyping through to rollout and user feedback, with the depth to contribute across the stack and the instinct to lead from the backend. AI fluency isn’t optional here — you will use agentic coding and AI agents as a core part of how you work and build.

WHY THIS ROLE EXISTS

As Workera scales its AI-native platform to serve global enterprise customers, we need senior engineering talent who can own critical backend systems end-to-end. This role exists to add to our EMEA engineering team, bringing someone with depth and ownership  — shipping high-stakes, platform-critical features while advancing our AI-first engineering culture.

YOUR TEAM

You’ll join a cross-functional team operating at the intersection of generative AI, enterprise software, and talent transformation. Your immediate engineering team consists of four engineers, supported by a product designer, product manager, and engineering manager, all based in the EMEA region. The team values deep work and async communication — with only a few regular touchpoints each week — so you’ll have plenty of uninterrupted time to build.

WHAT YOU’LL OWN

This isn’t a list of tasks. These are the outcomes you’re accountable for:

• Architect and own backend systems that are robust, performant, and built to scale with a growing enterprise customer base
• Lead full projects end-to-end — owning scoping, architecture, build, and rollout — within a small autonomous team
• Ship AI-powered product features using agentic coding workflows and LLM integrations as a core part of how you build
• Identify and drive cross-team technical initiatives that advance Workera’s AI-first engineering organization
• Troubleshoot and resolve production issues throughout the full stack with speed and confidence
• Contribute on the frontend (Phoenix + React) when needed, bringing a full-stack perspective to backend-led ownership

HOW YOU’LL RAMP

We don’t expect you to figure it out alone. Here’s what great looks like at each stage:

First 30 Days — Learn the Machine

• Immerse yourself in Workera’s platform, customers, and the problems we’re solving. You’ll shadow key workflows and understand how AI is embedded in day-to-day operations across teams
• Get fully up to speed with our development process and begin using AI tools and agentic coding workflows to learn and contribute to the codebase

By 90 Days — Ship Something Real

• Own your first meaningful deliverable and demonstrate end-to-end execution
• Be fully up to speed with our development process and using AI tools and agentic coding workflows to learn about and contribute to the codebase
• Deliver a project in a small team that touches every relevant part of the codebase, and be ready to troubleshoot production issues throughout the stack

By 6 Months — Multiply Your Impact

• Operate with full autonomy in your domain; your team relies on your judgment
• Have built or deployed at least one AI-assisted workflow that the team adopts
• Lead a full project, owning scoping, architecture, build, and rollout end-to-end
• Identify opportunities to use AI tools and automation to increase leverage and impact in your team
• Deeply understand our market position and communicate clearly in cross-functional discussions

We’re a fast-moving company — the scope and shape of this role will evolve as we do.

WHAT YOU BRING

We’re looking for signal, not checkboxes. Here’s what matters most:

• 7+ years of software engineering experience with a strong backend specialization in a SaaS or startup environment — full-stack capability is valued, but your heart is in the backend
• Practical experience building scalable backend systems top to bottom — ideally in Elixir/Phoenix/PostgreSQL; Go, Erlang, or Clojure backgrounds also considered; a proven ability to learn new technologies quickly is a must if you don’t have Elixir experience
• Deep expertise delivering platform-critical, high-stakes backend projects where robustness, performance, and troubleshooting are non-negotiable
• Day-to-day use of AI tools to enhance personal productivity (e.g., Claude Code or equivalent); bonus for experience building user-facing GenAI features
• Strong user and customer orientation — you understand and optimize user flows, not just code
• Willingness and ability to contribute on the frontend when needed (Phoenix + React)
• 2+ years working with a fully remote, async team
• Excellent written and verbal communication skills in English
• Comfort working in an AI-first environment where intelligent automation and experimentation are part of daily operations, with demonstrated ability to leverage AI tools (e.g., Claude, ChatGPT, or equivalent) to improve productivity and decision-making
• Strong systems thinking — ability to see how your backend work connects to a broader AI-driven platform and enterprise customers

The details: remote work & tech stack

You should be located in the UK, Ireland, or the Netherlands. You are free to choose working hours that suit you best, as long as there is an overlap with your team for most of the day.

Our stack primarily consists of Elixir + PostgreSQL on the backend and Phoenix on the frontend (with some pockets of React). We monitor performance using Sentry, and our platform is hosted on AWS, running on Docker containers defined in Terraform. Our platform is AI-native, and we make extensive use of LLMs in our application. Our code lives on GitHub — in fact, GitHub, Slack and Linear is where most of the collaboration happens. We practice using Loom to demo our work.

HOW WE WORK: AI IS THE DEFAULT

At Workera, AI isn’t a feature we sell — it’s how we operate. Every team member is expected to:

• Use AI daily. AI assistants, copilots, and automation tools are part of your stack — not optional extras. We expect you to actively experiment with new tools and push the boundary of what’s possible in your function.
• Build your own leverage. Our marketers write code. Our PMs build automations. Our ops team deploys agents. If a workflow can be automated, you’re expected to automate it — or work with someone who can.
• Think in systems, not tasks. We value people who build repeatable, scalable solutions over people who grind through one-off work. Your goal is to make your function run smarter, not just harder.

AI fluency is a cultural expectation, not a line item on a job description.

GTreasury, now a Ripple solution, was acquired by Ripple in 2025, marking a significant expansion into the multi-trillion-dollar corporate finance arena.

GTreasury has more than 40 years of experience supporting some of the world’s largest and most sophisticated companies. Integrating its treasury command center into Ripple’s technology stack gives corporates the ability to move, manage and optimise liquidity in real-time, across traditional and digital assets, under one expanded umbrella.

Join us to build the future of corporate treasury and the infrastructure that powers the Internet of Value.

We are seeking a Staff Software Engineer (.NET) who can operate at the intersection of deep technical expertise and broad organisational influence.
This role is for an engineer who shapes systems and teams — someone who identifies the most important problems, drives cross-functional solutions, and makes everyone around them more effective.

Responsibilities:

• Lead the architecture and delivery of complex, high-impact initiatives across systems and teams
• Define and drive technical standards, patterns, and best practices across engineering
• Own the long-term health of critical systems, including performance, reliability, and scalability
• Partner with senior leadership, product, and platform teams to align technical direction with business goals
• Mentor senior and mid-level engineers through design reviews, pairing, and direct feedback
• Produce high-quality technical documentation that enables faster, better decisions at scale
• Proactively identify and address systemic risks, technical debt, and architectural gaps

What we’re looking for:

• Deep, proven expertise with production .NET / C# systems at scale
• Track record of leading cross-team technical initiatives from ambiguity to delivery
• Strong architectural instincts and the ability to communicate tradeoffs clearly to both engineers and non-engineers
• Multiplier mindset — someone who makes the engineers around them more effective
• Exceptional judgment on when to move fast and when to slow down and get it right
• The ability to drive alignment across teams and functions without formal authority
• High bar for quality, ownership, and accountability — not just for your own work, but for the team's

dbt Labs is looking for an experienced Senior Software Engineer ll to join our Platform Services teams. In this role you can expect to create and maintain stable, scalable services that are foundational to the dbt platform cloud product, based off solid architectural principles. We’re also driving forward the next evolution of the dbt platform by redesigning our external APIs to power improved user experiences. From rethinking our core data model and entities, to scaling our APIs accessing state that power hundreds of thousands of dbt run executions a day, you’ll be working on some of the most crosscutting and high scale work at dbt Labs today.

You’ll be joining a collaborative team of engineers; and as a Senior Engineer ll on the team, you will prioritize and tackle problems as they arise, working iteratively with product management, security and QA to deliver a great experience for our dbt Cloud administrators and end users.

Today we serve some of the largest data-driven organizations in the world, enabling them to make decisions based on the knowledge at the core of their business. Your work directly impacts dbt Lab’s mission by expanding the organizations we serve and the data practitioners we reach. You will have an opportunity to flex into a security mindset while bringing your software architecture and programming skills. You will also have an opportunity to mentor and guide other junior engineers across engineering and advocating for platform-focused security.

In this role, you can expect to:

• Build and maintain stable, scalable foundational services that can be leveraged by other engineering teams, based off solid architectural principles and cross-team collaboration.
• Collaborate with many internal partners and product teams to influence the design of our API surface
• Design and develop reliable, secure, highly available and delightful experiences for both customer personas: the dbt Cloud admin and the end user.
• Collaborate with Product Management, UX designers, Security, and Customer Support.
• Work with a variety of programming languages, systems, and technologies, including: Python (Django), Go, React, Postgres, Kubernetes, AWS, Terraform and Datadog.

Qualifications:

• Have 8+ years of experience as a software engineer
• Minimum requirement of bachelor's degree in a related field (computer science, computer engineering, etc.)

You are a good fit if you:

• Have strong fundamentals in object-oriented programming.
• Have designed and built API-driven applications using REST and/or gRPC for API endpoints.
• Have experience supporting and evolving APIs through multiple iterations.
• Are able to balance speed of delivery with designing scalable, reusable components.
• Are passionate about design and code reviews that help grow the team.
• Are highly motivated and able to work autonomously.
• Are ready to go outside of the team’s realm when there are infrastructure-related dependencies and collaborate with other teams to aid the delivery of team features.
• Ensure high programming standards by writing unit, functional, and integration tests.
• Have a systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive.

You'll have an edge if you:

• Have worked with authentication protocols like SAML and OIDC and fine-grained authorization.
• Have an interest in application-level product security.
• Have built reliable, mission-critical software for external customers.
• Have designed and implemented scalable architecture patterns.
• Have experience with Datadog or other log monitoring services and working with it to debug production issues.
• Have experience working on a distributed team.

Compensation & Benefits

• Salary: 112,000 - 145,000 Euro
• Company RSUs
• Benefits - dbt Labs offers:
  • Unlimited vacation (and yes we use it!)
  • Pension Plan with employer match
  • Private healthcare plan
  • Wellness stipend
  • Home office stipend, and more!

*RSUs or comparable benefits may be offered depending on the legal limitations

What to expect in the hiring process (all video interviews unless accommodations are needed):

1. Interview with Talent Acquisition Partner
2. Interview with Hiring Manager
3. Team Interviews

You remember the first time you realized that building great software isn’t just about writing elegant code — it’s about building a team that ships it consistently. The moment when a project landed cleanly because the right context was set, the architecture was sound, and the team moved in concert. You didn’t just deliver features — you delivered clarity.

At Fixify, we’re building AI-native IT automation that is redefining how IT works., and we need a Software Engineering Manager who thrives in that player-coach space. Someone who can guide a small, high-impact team while staying close enough to the code to shape architecture, unblock engineers, and raise the bar.

This isn’t a “managing from a distance” role. You’ll be mentoring engineers, breaking down complex problems, and contributing to production systems that directly power our growth. You’ll partner closely with Product and Design, translating ambition into maintainable, reliable software that scales with us.

Your primary customers are your engineering team — who rely on you for context, technical judgment, and support — and our product partners, who count on you to deliver predictable, high-quality outcomes. As Fixify grows, you’ll play a key role in shaping how engineering works: our standards, our rituals, and the way we hold ourselves accountable.

This position is remote-friendly, and you’ll collaborate closely with teammates across Engineering, Product, and Design.

If you care about building strong teams, shipping production systems, and creating engineering environments where people do their best work, we should talk.

What we can do for you:

• Give you ownership of a small, high-impact team with meaningful contribution to our product direction.
• Keep you close to the code while growing your leadership scope.
• Provide a collaborative environment where engineering, product, and design operate as true partners.
• Give you room to influence engineering standards, culture, and hiring as we scale.
• Offer real visibility into how your team’s work drives business outcomes.

What you can do for us:

• Lead and develop a team of software engineers through clear context, mentorship, and structured feedback.
• Stay hands-on in architecture and delivery, contributing to design decisions and production code.
• Partner with Product and Design to translate priorities into well-scoped, executable plans.
• Break down complex initiatives into milestones that support predictable, high-quality delivery.
• Maintain strong engineering standards across code quality, testing, documentation, and operational reliability.
• Identify and address technical risks and process gaps before they impact delivery.
• Help hire and grow the team thoughtfully as Fixify scales.

What you should bring with you:

• Experience shipping and maintaining production systems in a modern tech environment.
• Strong skills in system design, software architecture, and code review.
• Familiarity with cloud platforms such as AWS, GCP, or Azure.
• Experience with CI/CD pipelines, automated testing, and observability practices.
• A proven track record of mentoring and developing engineers.
• Clear, structured communication across both technical and non-technical partners.
• Comfort operating in fast-moving environments with high ownership.
• A thoughtful approach to feedback, performance management, and team culture.
• A deep commitment to building reliable, maintainable, well-crafted software.

Who we are
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy.
Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

About the role
We are looking for a Lead Product Manager to own and evolve Data Capture, the surface where every Typeform creator builds and every respondent answers.

Typeform's respondent experience is widely recognised as one of the best in the market. Behind that experience sits Data Capture: the form builder, the blocks library that powers every question and interaction, and the formats through which respondents engage. As Typeform expands into new use cases and AI powered experiences, this surface must evolve toward a composable foundation that supports conversational, page based, embedded, video, voice, and AI moderated interactions from a unified architecture.

In this role, you will lead the strategic direction of Data Capture across three teams. You will manage two Senior Product Managers, carry IC ownership on one of the teams, and drive the architectural evolution of the surface into the composable primitives.

About the team
Data Capture owns the creator and respondent experience end to end. It is made up of three teams:
•  Create & Design — the form builder, design system, brand kits, and multi language.
•  Blocks — the library of question types and the renderer that powers them across every experience.
•  Agentic forms — AI-native surfaces: voice agents, video interviews, and AI-moderated flows where the form thinks, asks follow-ups, and adapts in real time.

The group works closely with platform engineering, product design, Typeform AI, Integrations, and the teams driving end to end customer journeys. Its mission is to keep Typeform's surface market leading on craft while expanding into the components and formats our customers need.

Things you will do
•  Define and drive the strategy for Data Capture in line with the Group's vision and priorities, with a clear thesis and quarterly sequencing for 2026 and 2027
•  Lead the replatforming of the surface into composable primitives consumable across multiple surfaces in the organisation
• Define and ship the AI-native evolution of Data Capture: Smart Blocks, AI-moderated interviews, voice and video respondent flows, and the primitives that make them composable
•  Partner with Typeform AI to land agentic respondent experiences in production at the scale of 500 million responses a year, without fragmenting the core platform
•  Hold the quality bar across the group on specs, discovery, instrumentation, and craft
•  Partner closely with engineering on architectural decisions that shape the future of the platform
•  Work cross functionally with engineering, design, research, and product leadership to align on priorities and technical direction
•  Leverage AI tools to accelerate discovery, analysis, documentation, and decision making. 
•  Use data and customer insight to identify opportunities and measure product impact.
•  Show strong ownership and high agency: proactively identify risks, unblock teams, and push things forward
•  Work cross functionally with engineering, design, research, marketing, customer success, and sales to align on priorities and technical direction
•  Monitor competitors, market trends, and shifts in customer expectations to identify opportunities and guide strategy

What you already bring to the table
•  A strategic thinker with strong product instincts and high ownership
•  AI-native operator: builds with LLMs, agents, and tool-use frameworks daily and treats AI fluency as a core multiplier, not a buzzword. Has a point of view on what AI-first respondent experiences should feel like
•  Real depth in agentic systems, LLM orchestration, tool use, or action execution frameworks, with a view on how they ship in production at scale
•  Architectural conviction: Familiarity with platform architecture, sufficient to partner on renderer refactoring and modular and composable architecture decisions
•  Technical depth: comfort engaging with engineers on architecture, system design, and the underlying primitives (APIs, webhooks, rendered components, data contracts, event flows) that connect blocks to downstream consumers, not only the abstraction layer
•  Comfort with technical trade off discussions around performance, scalability, reliability, observability, and architectural direction
•  Experience managing Product Managers while owning IC work on one team
•  Experience defining mid and long term product strategy across multiple teams in fast moving environments
•  Strong product sense and the ability to identify what creates a great creator and respondent experience
•  Customer first mindset with strong discovery and validation skills; pairs early customer signal with data to test ideas fast
•  A data driven approach to decision making and prioritisation; able to set the measurement model for a surface without leaning on a data analyst for every question
•  Strong storytelling and strategic framing: able to bring alignment and influence group and leadership level decisions through clarity and narrative
•  High agency: doesn't wait to be told, thrives in moving things forward proactively
•  Passionate about mentoring others and contributing to a strong product culture
•  Always learning, always improving, and invested in building great things with others

Nice to have
•  Familiarity with AI enhanced product experiences such as AI moderated workflows, smart logic, or agentic flows
•  Experience leading platform or infrastructure level product initiatives
•  Experience driving architectural or platform refactoring initiatives, especially transitions from product facing to platform composable structures
•  Experience with developer facing surfaces such as webhooks, APIs, SDKs, and event systems

This is where you will make an impact
You will own the surface that every Typeform creator builds on and every respondent answers through.

By evolving Data Capture into a composable foundation, you will unlock faster innovation across the platform and shape how hundreds of millions of people interact with forms every year.

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent! 

What's the opportunity? 

We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent.

As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.

What will I be doing? 

• Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact.
• Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.
• Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.
• Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.
• Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.
• Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.

What skills do I need? 

• Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.
• Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.
• Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.
• Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.
• Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.

Why you'll love it here 

• You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.
• You’ll have real autonomy, real impact, and real responsibility.
• You’ll help build the next generation of customer service through the power of AI.
• You’ll help shape the future of AI PM craft at Intercom.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

What's the opportunity? 

We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent.

As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.

What will I be doing? 

• Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact.
• Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.
• Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.
• Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.
• Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.
• Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.

What skills do I need? 

• Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.
• Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.
• Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.
• Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.
• Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.

Why you'll love it here 

• You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.
• You’ll have real autonomy, real impact, and real responsibility.
• You’ll help build the next generation of customer service through the power of AI.
• You’ll help shape the future of AI PM craft at Intercom.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? 

We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent.

As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.

What will I be doing? 

• Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact.
• Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.
• Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.
• Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.
• Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.
• Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.

What skills do I need? 

• Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.
• Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.
• Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.
• Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.
• Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.

Why you'll love it here 

• You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.
• You’ll have real autonomy, real impact, and real responsibility.
• You’ll help build the next generation of customer service through the power of AI.
• You’ll help shape the future of AI PM craft at Intercom.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

We are seeking an innovative and forward-thinking Staff Software Developer passionate about building a world-class platform through a world-class team. Creating technical software excellence and spearheading application development in design, implementation, and maintenance to make great things happen.

About the Cash Forecasting team:

Cash Forecasting is our AI-amplified treasury solution that helps CFOs and treasury teams move beyond error-prone spreadsheets to achieve real-time cash visibility and predictive accuracy.

The platform integrates seamlessly with major ERPs and banking systems to automatically capture, categorize, and analyze transactional data across multiple currencies and business units. Leveraging our proprietary GSmart AI technology, the solution continuously learns from historical cash flows, sales data, and treasury information to automatically select optimal forecasting algorithms and improve accuracy by over 30%.

You'll work on sophisticated machine learning models, automated variance analysis, real-time data orchestration from diverse financial sources, and intuitive dashboards that allow users to drill down from high-level summaries to individual transaction details. This is a critical platform managing over $100 billion in daily cash flow for enterprise customers across 40+ countries, with the technical challenge of delivering rapid 90-day implementations while maintaining enterprise-grade security and scalability.

What You’ll Do – Be a Force Multiplier:

Technical Leadership & Architecture:

• Drive architectural decisions for the platform, balancing scalability, maintainability, and rapid deployment goals
• Establish technical standards and design patterns that enable the team to ship features faster with fewer defects
• Lead technical design reviews and provide constructive feedback that elevates the team's architectural thinking
• Identify and eliminate technical debt strategically, creating roadmaps that improve both developer velocity and system reliability

Team Enablement & Mentorship:

• Mentor mid-level and senior engineers, helping them grow into technical leadership roles
• Break down complex, ambiguous problems into actionable work that distributes effectively across the team
• Establish coding standards, review practices, and testing strategies that improve overall code quality
• Champion engineering standard processes including observability, incident response, and production excellence
• Share your enthusiasm for tech trends, explore and learn new technologies, engage with tech communities, mentor fellow engineers, and lead in technical design and code evaluations

Multi-functional Impact:

• Partner with Product and Customer Success teams to translate business requirements into scalable technical solutions
• Collaborate across distributed teams (Ireland, U.S., Philippines, Australia) to drive alignment on technical approaches
• Influence product roadmap by identifying technical opportunities that create competitive advantages
• Bridge the gap between technical implementation and business value, helping the team prioritize high-impact work

Increase Agility:

• Identify and eliminate bottlenecks in the development lifecycle that slow down the entire team
• Improve CI/CD pipelines, testing infrastructure, and deployment processes to increase velocity
• Drive adoption of modern engineering practices that improve developer experience and productivity
• Lead post-mortems and blameless retrospectives that turn incidents into learning opportunities

Strategic Technical Vision:

• Anticipate future scalability challenges before they become blockers (e.g., handling 10x growth in transaction volume)
• Evaluate emerging technologies and recommend when/how to adopt them (e.g., new ML frameworks, database technologies)
• Design systems that support the 90-day implementation promise while maintaining enterprise-grade quality
• Balance technical excellence with pragmatic delivery, knowing when "good enough now" beats "perfect later"

Ownership & Accountability:

• Own critical systems end-to-end, from design through production support
• Take responsibility for production reliability and proactively prevent incidents
• Step into ambiguous situations and drive them to resolution without needing explicit direction
• Lead by example in code quality, documentation, and operational excellence
• Make tough technical trade-off decisions and clearly communicate the reasoning

What You’ll Work On:

Integration & Data Connectivity:

• Build and maintain API integrations with major ERPs (SAP, Oracle, Workday) and banking systems to automatically pull transactional data

AI/ML Features:

• Develop and optimize machine learning models for the GSmart AI engine that predicts cash flows and automatically selects optimal forecasting algorithms
• Build automated variance analysis systems that compare actuals vs. forecasts and generate actionable insights
• Create pattern recognition algorithms to identify anomalies, seasonal trends, and customer payment behaviors

Platform Development:

• Design and implement flexible worksheet engines that allow users to customize cash flow models, categories, and reporting calendars

Performance & Scalability:

• Optimize data processing for handling billions of dollars in daily transactions
• Build caching and aggregation strategies for real-time dashboard performance
• Design distributed systems architecture to support a 90-day rapid implementation model

Reporting & Analytics:

• Create interactive dashboards and visualization components for cash position insights
• Build automated notification systems for covenant compliance monitoring and unusual variance alerts

Essential Knowledge / Experience:

Years & Scope:

• 8+ years of professional software engineering experience
• 3+ years working on complex, business-critical systems in production
• Experience working on products with significant scale
• Strong communication skills with experience working in multi-functional projects
• Track record of delivering projects that span multiple quarters and require coordination across teams

System Ownership:

• Owned and evolved significant portions of a production system end-to-end
• Been on-call for production systems and handled critical incidents
• Led technical designs that were implemented by teams of 3+ engineers
• Made architectural decisions that had lasting impact on system capabilities

Technical Leadership:

• Mentored 2+ engineers to help them level up technically
• Established technical patterns that were adopted across the team
• Led technical spikes to evaluate new technologies or approaches

Cloud & Infrastructure:

• Proficiency with at least one major cloud platform (AWS, Azure, GCP)
• Experience with containerization (Docker) and orchestration (Kubernetes)
• Understanding of infrastructure as code and CI/CD pipeline design
• Knowledge of observability: logging, metrics, tracing, and alerting strategies
• Experience with microservices deployment patterns and service mesh concepts

Enterprise Software Patterns:

• Deep understanding of distributed systems patterns, even driven architectures, and message queues
• Multi-tenancy architecture and data isolation strategies
• Role-based access control (RBAC) and authorization patterns
• Audit logging and compliance requirements for financial systems
• API versioning and backward compatibility strategies
• Feature flagging and progressive rollout techniques

Core Technologies:

• Deep expertise with Ruby on Rails
• Expert in RDBMS (ideally PostGres), including query optimization, indexing strategies, and data modeling
• Deep experience in building large scale multi-tenant applications
• Experience building and maintaining RESTful APIs and understanding when to use alternative patterns (GraphQL, gRPC, webhooks)
• Deep knowledge in building applications using React, TypeScript, JavaScript, and related technologies

Preferred Knowledge / Experience:

• Understanding of financial concepts: cash positioning, forecasting, liquidity management
• Knowledge of banking systems, payment rails, and financial data formats (MT940, BAI2, SWIFT)
• Understanding of multi-currency handling, exchange rates, and date/time complexities across time zones
• Awareness of financial compliance and regulatory requirements (SOC 2, data privacy)
• Experience integrating with third-party financial systems (banks, ERPs, payment processors)

About the Role >>> Sr Director, Commercial Manufacturing & Operations

As the Sr Director, Commercial Manufacturing & Operations reporting to the SVP of CMC & Supply Chain, you will be an experienced manager with a track record of successful project leadership and oversight of late-stage (registrational, process validation, commercial) manufacturing of small molecule drug substances and drug products. You will be responsible for the execution of technical transfer (including process validation activities), oversight of manufacturing activities, document review, quality event support, etc. for drug substances and drug product.

This role is based out of our Boston, USA and will require 20% travel.

Your work will primarily encompass:

· Support the US launch of palazestrant in 2027 by creating the commercial supply platform and strategy

· Establish an operational commercial mapping of supply and partners (state licenses, 3PL & order-to-cash Services, shipping and import/export logistics, import/export compliance)

· Provide technical and functional project leadership on drug substance (DS) and drug product (DP) commercial manufacturing, and CMO management

· Develop business processes and systems to support and streamline all DS and DP commercial activities. Work globally to implement processes and systems within Olema’s global CDMO network. Develop metrics and continuous improvement initiatives.

· Ensure employees are engaged and tied to the global Olema’s business strategy

· Lead or manage documentation review and approval (MBRs, specifications, analytical methods, etc.), change controls and documentation for internal batch disposition

· Oversee investigations related to deviations to assess impact to product and manufacturing process; ensures timely closure of such investigations

· Partner with Commercial, Quality Assurance and CMC Regulatory Affairs SMEs to develop and operate appropriate commercial procedures to ensure the drug substance and drug product meets established quality standards and adheres to established and regulatory agency approved parameters

· Work closely with SMEs and CMOs to execute shipment of drug substance batches and drug product lots

· Partner with supply chain teams to design DS and DP production schedules while maximizing production and cost efficiencies

· Develop, maintain and communicate product manufacturing plans, timelines, milestones and budgets. Integrate and align commercial manufacturing activities with corporate development program objectives. Develop and apply resource and capacity models

· Stay current with state-of-the art approaches and applicable global regulations and industry standards

Ideal Candidate Profile >>>

A love of challenging, important work. We are a pragmatic team, driven to imagine and develop meaningful therapies for improving lives. All employees within our company play a unique and crucial role in our success, both in accomplishing our mission and building a positive company culture. As such, we are looking for someone with the right combination of knowledge, experience, and attributes for this role.

Knowledge and experience:

· BS/MS/Ph.D. in Chemistry, or related discipline with a minimum of 10+ years of experience, or a business degree with a minimum of 15 years of experience, in a CMC development and manufacturing organization

· Sense of urgency, ability to recognize time sensitivity, appetite to lead aggressive activity within the manufacturing function

· Flexible and adaptable style, achievement oriented by nature with a willingness and eagerness to take on challenges

· Visionary as well as tactile and concrete at an operational level.

· Demonstrated successful leadership in a pharmaceutical CMC drug substance and drug product development and manufacturing role

· Broad experience working with CDMOs and managing external development and manufacturing partners

· Expertise in oversight of GMP manufacturing, including tech transfer and process validation

· Understanding of supplier performance management (quality metrics, adherence to supply and quality agreements) and familiarity with commercial supply agreement negotiations

· Thorough understanding of global regulatory requirements for the manufacture, testing, and control of commercial drug substances

· Strong communication, negotiation, problem solving and decision-making skills at all levels of the organization, verbally and in writing

· Ability to work collaboratively to connect vision, strategy and goals and present plans, justifications and mitigation scenarios to executive management

· Effective written, oral communication and interpersonal skills

Attributes:

· A high level of curiosity, intelligence, ability to work independently, “can do” attitude, and ability to work cross-functionally. Strong initiative and follow-through are essential for this job.

· Specific personal characteristics include:

o Highly analytical and detail oriented

o Self-Starter

o Goal and data driven

o Ability to multi-task and shift priorities rapidly to meet tight deadlines

o Aspires to the highest scientific and ethical standards

o Keen to improve processes and overcome inefficiencies

The base pay range for this position is expected to be $225,000 - $250,000 annually, however the base pay offered may vary depending on location, market, job related knowledge, skills and capabilities, and experience. The total compensation package for this position also includes equity, bonus, and benefits.

#LI-MK1

#LI-MK1

Location

Our Revenue Enablement Specialist will be an integral part of our Global Revenue Enablement team. This role is based remotely in the UK, Ireland or the US East Coast. 

Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. 

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. 

The Opportunity
We’re looking for a Revenue Enablement Specialist to empower our New Logo teams with the enablement, messaging, and skills they need to consistently win new customers. In this role, you’ll serve as a key partner to Sales leadership and cross-functional GTM teams, ensuring AEs and SEs are aligned on value messaging, confident in discovery and solution positioning, and equipped to support complex sales conversations across multiple products and customer segments, along with supporting the build-out of a Channel Sales motion. 

Reporting to the Revenue Enablement team, this highly cross-functional role gives you the opportunity to shape how our New Logo teams ramp, learn, and continuously improve. You’ll build enablement strategies that accelerate ramp time, strengthen discovery and qualification skills, improve collaboration between AEs and internal partners, and reinforce best practices for managing complex sales cycles and hand-offs. 

You’ll create engaging learning experiences, deliver impactful training programs, and work closely with leadership to measure and improve the effectiveness of enablement initiatives.

Responsibilities

• Design and deliver enablement programs tailored to Account Executives and Sales Engineers supporting new logo acquisition across multiple business units and GTM motions.
• Partner closely with our channel motion leaders and sellers from onboarding new sellers through full-scale and upskilling needs
• Translate go-to-market strategy, ICP definitions, and product positioning into practical AE and SE-ready sales narratives, discovery frameworks, and solution positioning guidance.
• Support new product launches and GTM changes by ensuring AEs and SEs are trained, certified, and prepared to confidently position new offerings with prospects.
• Develop and deliver programs that strengthen core new logo sales capabilities, including discovery, qualification, value-based selling, competitive positioning, and deal progression.
• Partner with Product Marketing to simplify complex offerings into clear, differentiated customer value narratives.
• Create playbooks, messaging frameworks, discovery guides, and sales resources that support AEs and SEs throughout the sales cycle.
• Collaborate closely with Sales Engineering leadership to ensure technical enablement supports effective demos, technical validation, and solution architecture conversations.
• Support onboarding programs for new AEs and SEs, accelerating time-to-productivity across multiple products and customer segments.
• Partner with Marketing to align campaign messaging, persona-based positioning, and market insights with sales execution.
• Work with Sales Enablement and SDR Enablement to ensure alignment and continuity across the pipeline journey from prospecting through deal close.
• Collaborate with Operations to ensure tools, systems, and processes support effective sales execution and pipeline progression.
• Monitor, measure, and report on the effectiveness of enablement initiatives, continuously iterating based on data, pipeline insights, and field feedback.
• Maintain regular feedback loops with AEs, SEs, and Sales leaders to identify skill gaps, messaging challenges, and opportunities to improve sales effectiveness.

Qualifications

• 3+ years of experience in revenue enablement, sales enablement, training, or a related role supporting Account Executives, Sales Engineers, or new business sales teams.
• Experience supporting or selling in a channel motion
• Strong understanding of complex B2B sales cycles, new logo acquisition strategies, and pipeline progression.
• Experience supporting multiple products, segments, or go-to-market motions in a scaling SaaS or technology organization.
• Exceptional communication and facilitation skills, with the ability to simplify complex strategies and technical concepts into clear, actionable guidance.
• Proven ability to design and deliver enablement programs that drive measurable improvements in ramp time, deal progression, and win rates.
• Highly collaborative, with experience partnering across Sales, Sales Engineering, Marketing, Product Marketing, Partner Success, and Operations teams.
• Analytical mindset with experience measuring training impact and optimizing programs.
• Strong storytelling, presentation, and instructional design skills.
• Ability to thrive in a fast-paced, remote environment while balancing multiple priorities.
• Passion for helping teams build the skills and confidence needed to succeed in new customer acquisition roles.

Bonus Points

• Prior experience as an Account Executive, Sales Engineer, or Sales Manager.
• Experience enabling teams in SaaS, cloud, or multi-product technology environments.
• Familiarity with enablement platforms, LMS tools, call coaching platforms, and CRM systems.
• Experience supporting technical sales motions that require collaboration between Sales and Sales Engineering.

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference. 

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.  

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. 

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ button. 

Full-time employee benefits include:

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend 
• Peer Recognition Program

Many Do’ers, One Team

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

#LI-Hybrid

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by over 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

We’re hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Intercom’s own AI models.

This is a highly technical EM role - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge. 

Learn more about Intercom’s engineering culture at intercom.engineering, and more about Fin at fin.ai.

What will I be doing?

You will:

• Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities.
• Magnify the team’s effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.
• Support teams of ML Scientists and Engineers building AI powered capabilities.
• Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.
• Empower the engineers on the team to act with agency and maximize their impact.
• Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.

What skills do I need?

• Experience training ML models and operating them in production, at scale.
• Experience leading infra or platform teams.
• Strong prior experience working as an engineer.
• Strong technical judgment and communication skills, enabling you to advocate for the team’s needs
• Adaptable leadership style suited to a group that will grow quickly, and change shape over time.
• Curiosity and enthusiasm for AI.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by over 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

We’re hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Intercom’s own AI models.

This is a highly technical EM role - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge. 

Learn more about Intercom’s engineering culture at intercom.engineering, and more about Fin at fin.ai.

What will I be doing?

You will:

• Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities.
• Magnify the team’s effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.
• Support teams of ML Scientists and Engineers building AI powered capabilities.
• Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.
• Empower the engineers on the team to act with agency and maximize their impact.
• Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.

What skills do I need?

• Experience training ML models and operating them in production, at scale.
• Experience leading infra or platform teams.
• Strong prior experience working as an engineer.
• Strong technical judgment and communication skills, enabling you to advocate for the team’s needs
• Adaptable leadership style suited to a group that will grow quickly, and change shape over time.
• Curiosity and enthusiasm for AI.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

#LI-Hybrid

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by over 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

We’re hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Intercom’s own AI models.

This is a highly technical EM role - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge. 

Learn more about Intercom’s engineering culture at intercom.engineering, and more about Fin at fin.ai.

What will I be doing?

You will:

• Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities.
• Magnify the team’s effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.
• Support teams of ML Scientists and Engineers building AI powered capabilities.
• Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.
• Empower the engineers on the team to act with agency and maximize their impact.
• Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.

What skills do I need?

• Experience training ML models and operating them in production, at scale.
• Experience leading infra or platform teams.
• Strong prior experience working as an engineer.
• Strong technical judgment and communication skills, enabling you to advocate for the team’s needs
• Adaptable leadership style suited to a group that will grow quickly, and change shape over time.
• Curiosity and enthusiasm for AI.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by over 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

We’re hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Intercom’s own AI models.

This is a highly technical EM role - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge. 

Learn more about Intercom’s engineering culture at intercom.engineering, and more about Fin at fin.ai.

What will I be doing?

You will:

• Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities.
• Magnify the team’s effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.
• Support teams of ML Scientists and Engineers building AI powered capabilities.
• Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.
• Empower the engineers on the team to act with agency and maximize their impact.
• Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.

What skills do I need?

• Experience training ML models and operating them in production, at scale.
• Experience leading infra or platform teams.
• Strong prior experience working as an engineer.
• Strong technical judgment and communication skills, enabling you to advocate for the team’s needs
• Adaptable leadership style suited to a group that will grow quickly, and change shape over time.
• Curiosity and enthusiasm for AI.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

#LI-Hybrid

What's the opportunity? 

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin is the most advanced customer service AI on the market, allowing businesses to deliver always-on, perfect customer support.

We are seeking a commercially-minded engineering leader to lead our Forward Deployed Engineering (FDE) New Business team in EMEA. This role is pivotal in helping Intercom scale its AI-first platform to the world’s most complex organisations.

You will own both the technical execution and the business value outcomes, ensuring that our high-stakes deployments result in tangible success for our customers.

About this role

This role is both strategic and hands-on. You will lead a Forward Deployed Engineering team that focuses on winning complex, large deals and navigating ambiguous customer engagements.

Unlike traditional engineering management roles, this position demands high commercial fluency and a tight feedback loop with our R&D teams. You will collaborate closely with Sales, Solutions and Product to not only deliver customer transformation but also to translate field experience into sharp, actionable feedback that shapes our roadmap.

This is a hands-on EM role — you’ll lead a team while remaining hands-on. We believe that an EM who occasionally works alongside ICs, actively engaging in strategic deals, will build up the knowledge and context required to inform strategic decision making and better support engineers in their team. This isn’t a temporary “player-coach” setup — it’s a deeply technical leadership role where technical guidance, architecture, demos, and product evaluation support are core to the job.

This is a fantastic opportunity for an experienced engineering manager without prior Forward Deployed Engineering experience to step directly into the world of AI customer service. You’ll learn what it takes to run enterprise deployments, and create leverage for Intercom and our customers.

What will I be doing? 

As a hands-on leader, you will:

• Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.
• Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.
• Operate as a player-coach, actively engaging in strategic deals while developing team capabilities. We value leaders who are in the details, and “show, not tell”.
• Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.
• Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements and raising and correcting them with urgency.
• Support opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
• Contribute to codifying successful deployments into reusable tools, playbooks, and inputs to the product roadmap, and create leverage for Intercom and our customers.
• Expand your scope over time, potentially supporting complex, seven-figure opportunities and representing Intercom and the FDE function externally through executive meetings and strategic events.

What skills do I need? 

• 3+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.
• Having 2+ years of experience leading technical customer-facing teams, with a proven track record of mentoring and managing high-performing teams.
• Strong technical judgment and the ability to coach engineers through complex architectural trade-offs.
• Comfortable with a problem space that is ambiguous in nature, and capable of translating that ambiguity into clear signals for Product and Engineering and for positive customer outcomes.
• Ability to flex working hours to partner with global teams.
• Excellent communication and presentation skills.

Bonus skills & attributes 

• Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.
• Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production.
• Experience hiring and managing high-performing teams.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity? 

Intercom’s AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. 
 
We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test. 
 
We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy. 
 
We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Intercom are not just people managers: they also have a track record of IC contributions, and can stay close to the work of their team. We won’t ask you to write code every day, but you should feel comfortable giving technical advice to your team and having a good deep grasp of what it should (or shouldn’t!) work on (and maybe even do an occasional code review or a PR).  

What will I be doing? 

• Managing, mentoring and coaching a team of 10+ ML scientists, spread across our three offices in Dublin, London and Berlin. 
• Collaborating with ML, engineering, product, and design leaders to shape work of the team and the impact it has on our products. 
• Enabling your team to achieve high levels of productivity, performance and reliability.
• Expanding the team and promoting its brand both internally and externally (recruitment, event planning, etc.).

What skills might I need? 

• Experience leading, developing and supporting ML teams that deliver impact quickly.
• A 5+ year track record of your own individual contributions in ML, AI, NLP, or data-related field.
• Excellent applied ML and coding skills.
• The ability to thrive in an ambiguous environment with a high degree of autonomy.
• Strong communication skills, both within technical teams and across disciplines.
• MSc or PhD in an ML-related field, or similar knowledge.

Bonus skills & attributes 

• Track record shipping ML user-facing products.
• Experience in a research environment.
• Deep experience in an applicable ML area - e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering.
• Data skills: visualization, SQL etc.
• Deep knowledge of software engineering practices.
• Experience in recruiting ML scientists in a capacity similar to a hiring manager.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

A self-motivated EMEA Marketing Manager required to lead and execute regional marketing strategy and initiatives across our EMEA portfolio. This role requires a strong strategic thinker with excellent execution experience and one who thrives in a hyper growth environment.  Looking for a candidate that will deliver all the integrated marketing disciplines particularly ones that supports our brand presence, cross functional team communications, community engagement and event management.

Key Responsibilities

Marketing Strategy & Execution

• Develop and implement the EMEA regional marketing plan aligned with the marketing core objectives
• Execute integrated campaigns across digital, content, events, PR, and field marketing
• Partner closely with local teams to support local marketing initiatives
• Manage regional marketing budgets
• Detailed reporting and tracking

Brand & Communications

• Ensure consistent brand messaging across all regional activities
• Lead regional PR efforts, media engagement, and thought leadership initiatives whilst rolling into the corporate marketing team plan
• Develop localized content that resonates with EMEA audiences

Events & Field Marketing

• Plan and execute industry, customer and internal large summits
• Represent the company at key industry events across EMEA

Community Engagement & Stakeholder Relations (Bonus Experience)

• Support community engagement programs in key markets
• Partner with local stakeholders, educational institutions, and industry groups
• Contribute to CSR and sustainability storytelling initiatives

Market Intelligence & Performance

• Monitor regional market trends, competitor activity, and customer insights
• Track KPIs and optimize campaigns based on performance data
• Provide regular reporting to direct report

Candidate Profile

• 5–8+ years of marketing experience, ideally within data centers, digital infrastructure, cloud, or B2B technology. Whilst other industries considered

• Strong knowledge of regional marketing disciplines including:
• Field marketing
• Digital marketing
• Content marketing
• PR & communications
• Event marketing
• Account-based marketing
• Demonstrated ability to work independently and drive initiatives with minimal oversight
  
  
• A highly self-motivated, entrepreneurial mindset
  
  
• Excellent communication and stakeholder management skills
  
  
• Willingness and ability to travel across EMEA (30–40%)
  
  
• Experience in community engagement or public affairs is a strong advantage (Bonus)
  
  
• Bachelor’s degree in Marketing, Business, or related field (MBA a plus)

Key Competencies

• Strong execution capability
• Innovative and proactive approach
• Adaptable in a fast moving and changing environment
• Highly organized and detail-oriented
• Commercially aware and sales-aligned
• Culturally fluent across EMEA markets
• Marketing Systems; CRM – Hubspot, Project Management – Microsoft Planner, Creative – Canva
• Video production (Bonus)
• Multi-Lingual (Bonus)
• Community Engagement programs (Bonus)

This is a remote position. We are considering candidates in Germany, Sweden, Spain, Ireland and the UK only.

Senior Engineering Manager - Platform Metal

The Opportunity: 

About our Platform:
Grafana Cloud moves millions of metrics, log lines, and traces per second from our customers' environments into a highly available, low-latency stack that processes and stores this data, and serves them to dashboards and alerting tools. We aim to grow this to hundreds of millions per second, and it's critical that as we grow, we improve our performance, increase our reliability, and, of course, do it efficiently and effectively.

The Internal Engineering Platform (IEP) delivered by the Platform group provides application engineers with the tools, systems and Kubernetes clusters they need to build, deploy and run their workloads. 

We are hiring a manager as part of the creation of a new Platform “Metal” squad. This squad will be responsible for building and provisioning resources including storage, networking and Kubernetes clusters in new environments, starting with our own physical hardware. They will provide a Kubernetes control plane and underlying resources, outside public Cloud, to the rest of Engineering.

What You'll Be Doing:

• Hire, manage, and develop a team of engineers, providing regular feedback and supporting each person’s growth through career conversations.
• Collaborate closely with product, design, and engineering leadership to define goals that move the squad forward and align with broader business objectives.
• Provide guidance throughout the project lifecycle from early ideation through planning, execution, and post‑launch, guiding the team to deliver high‑quality results consistently.
• Foster a psychologically safe environment where engineers can learn, experiment, and iterate quickly, encouraging innovation and a culture of continuous improvement.
• Work across team boundaries by contributing to projects outside your team’s scope and partnering with other functions to solve customer problems.

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction.

We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards.

You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro).

What Makes You a Great Fit:

• Demonstrable experience building and managing on-prem/bare metal environments
• A motivated self-starter with a strong bias toward action and ownership, able to navigate ambiguity and drive work forward in complex problem spaces.
• Comfortable collaborating across time zones and cultures in a fully remote environment, using clear, empathetic communication to build trust, connection, and psychological safety.
• Experienced in guiding and supporting other engineers, leading initiatives or small teams, and collaborating effectively to drive projects to successful outcomes.
• Demonstrated ability to manage complexity, align stakeholders, and elevate team performance to deliver meaningful, high-quality results.
• Deeply customer-focused, consistently grounding decisions and technical choices in user needs and real-world impact.
• Solid understanding of distributed systems principles, including scalability, fault tolerance, consistency, production-readiness, and observability.
• Comfort with AI-assisted tooling.  We embrace AI and agentic development, so we expect you to be curious and comfortable using AI-powered tools and ideally have practical experience folding them into a team’s workflow.

Bonus Points For:

• Running Kubernetes and/or Ceph in production environments 
• Experience dealing with colo facilities and associated vendors
• You’ve worked in or on open source, or other community-based projects previously. At Grafana Labs, “OSS is in our DNA”

In Ireland, the Base compensation range for this role is EU 133,000 - EU 167,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

Job purpose

As a Manager, External Manufacturing and Supply Operations, you are responsible for the end-to-end technical and operational oversight of external manufacturing and supply activities across a network of Contract Manufacturing Organizations (CMOs). This role sits at the core of Manufacturing and External Supply Operations and requires a strong technical foundation, the ability to manage multiple concurrent priorities, and to operate effectively in a fast-paced, ambiguous environment.

This position places particular emphasis on batch record review and approval, process oversight, and technical decision-making, ensuring that manufacturing activities are executed in full compliance with cGMP standards and aligned with global supply requirements.

You will collaborate cross-functionally with Quality Assurance, Technical Operations, Regulatory Affairs, and Supply Chain to ensure robust, compliant, and reliable supply for both clinical and commercial products. You will report to the Director, External Supply Operations.

Responsibilities

• Build and maintain strong, technically credible relationships with external CMOs and internal cross-functional stakeholders
• Provide hands-on technical oversight of manufacturing operations at CMOs, ensuring adherence to validated processes, regulatory expectations, and internal standards
• Own and lead the review and approval of batch records, ensuring accuracy, completeness, and compliance with cGMP and product specifications
• Act as the technical authority for batch disposition readiness and support, identifying and resolving issues that may impact product quality or release timelines
• Ensure prompt execution of manufacturing and supply plans, proactively identifying risks and implementing mitigation strategies
• Drive investigation and resolution of deviations, OOS/OOT events, and product complaints, including leading or supporting root cause analysis (RCA) and CAPA development
• Provide technical input and oversight for change controls, ensuring appropriate impact assessments and alignment with regulatory filings and process validation state
• Develop and support deep understanding of manufacturing processes (API, Drug Product, and Packaging) to enable effective troubleshooting and continuous improvement
• Review and approve technical documentation, including but not limited to:
  
  
  • Batch manufacturing and packaging records
  • Specifications and master data
  • Validation protocols and reports (IQ/OQ/PQ)
  • Stability protocols and reports
  • Change controls and deviations
    
    
• Support process validation and ongoing process verification, ensuring continued state of control at CMOs
• Play a key role in technology transfers, process scale-up, and site onboarding, ensuring technical robustness and successful execution
• Partner with Quality and CMO teams to monitor batch execution in real time, ensuring proactive issue identification and resolution
• Ensure effective management of BOMs, master data, and ERP/MRP systems to support accurate production planning and execution
• Lead or participate in routine governance and operational meetings with CMOs, driving accountability and performance improvements
• Support regulatory submissions and CMC activities, ensuring technical accuracy and consistency with manufacturing processes
• Maintain oversight of inventory, production schedules, and supply continuity, ensuring alignment with demand and minimizing supply risk
• Drive a continuous improvement culture, identifying opportunities to enhance process robustness, reduce deviations, and improve right-first-time performance

Qualifications

Education & Core Experience

• BS/BA Degree in Life Sciences, Engineering, or related discipline desirable
• 10+ years’ experience across pharmaceutical manufacturing, technical operations, or external supply in a regulated environment
• Strong cGMP manufacturing experience within a pharmaceutical plant environment, with direct exposure to shop-floor operations and batch execution
• Demonstrated expertise in batch record review and approval, with a deep understanding of critical process parameters, in-process controls, and data integrity
• Proven experience working with external CMOs, providing technical oversight and driving performance in outsourced manufacturing environments
• Strong technical knowledge across Drug Product, API, and Packaging operations, with the ability to troubleshoot complex manufacturing issues
• Hands-on experience in deviation management, investigations (OOS/OOT), and CAPA implementation
• Solid understanding of process validation, lifecycle management, and continued process verification
• Experience supporting or leading technology transfers and process scale-up activities
• Strong working knowledge of global regulatory requirements (FDA, EMA, ICH, EU GMP)
• Experience with ERP/MRP systems and manufacturing data structures (BOMs, master data)
• Proven ability to apply risk management principles and make sound technical decisions under pressure
• Excellent communication skills, with the ability to clearly articulate complex technical issues to diverse stakeholders
• Ability to operate effectively in a fast-paced, high-growth environment, managing multiple priorities simultaneously
• Willingness to travel (~25%) to support CMO oversight and on-site technical activities
  
  #LI-HYBRID

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Senior Engineering Manager for Toast Web Platform (PLEX) and Product Led Growth (PLG), you will lead the strategy and execution behind Toast’s core web platform and growth surfaces, shaping how teams build, ship, and scale high quality web experiences across the company. You will guide the evolution of our component library, tooling, build systems, and micro frontend architecture while partnering closely with product, design, and engineering leaders to unlock faster experimentation and measurable customer impact. Working across discovery, activation, conversion, and re engagement, you will empower teams to move quickly without sacrificing reliability or performance. Your leadership will elevate the frontend development experience at Toast while driving growth outcomes that directly influence adoption, retention, and long term value across our web ecosystem.

A day in the life (Responsibilities)

• Lead the technical vision and execution for Toast’s web platform and growth surfaces, driving business impact across the customer lifecycle.
• Create leverage for dozens of product teams by improving developer experience, performance, and reliability across hundreds of SPAs.
• Break down large platform and growth initiatives into clear, incremental milestones that deliver measurable outcomes.
• Establish and uphold frontend standards, architecture patterns, and best practices across the organization.
• Coach and mentor engineers and managers, helping them grow technically and as leaders.
• Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist.

What you'll need to thrive (Requirements)

• 5+ years of experience leading high performing frontend or platform engineering teams in production environments.
• Strong background in modern web architecture, including component libraries, build systems, CI CD, and microfrontend patterns.
• Experience owning or contributing to internal developer platforms that support multiple product teams.
• Demonstrated success partnering with product stakeholders to drive measurable growth outcomes such as activation or conversion improvements.
• Ability to translate broad strategic goals into clear technical roadmaps and execution plans.
• Strong communication and leadership skills with experience influencing senior technical and product leaders.
• Track record of mentoring engineers and building inclusive, high ownership teams.

Nice to Haves:

• Experience leading teams that sit at the intersection of platform enablement and customer facing product surfaces.
• Background in experimentation driven product development or product led growth environments.

*** This is a hybrid role requiring in-office presence two days per week ***

#LI-HYBRID

#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

About the role:  

We are in search of a self-motivated, solution-oriented and experienced Engineering Manager to join our Affinidi Elements team. In this role, you will work with global peers on teams dedicated to areas of the product portfolio, from the product, design, infrastructure, architecture, and back/front-end engineering teams. You will be responsible for leading continued enhancement and development of a multi-component platform, where your expert skills in designing, architecting, and building quality systems will intersect with your leadership skills of building high performing team culture and growing your team members.  
 
Our work culture at Affinidi is shaped by the following tenets:   

• We are unapologetically customer-focused 
• We invest in cultures and teams to enable high performance 
• We embrace experimentation and build fast 
• We have the courage to be misunderstood 
• We work together to unlock data 

What’s in it for you:   

• Lead the engineering team to develop features and improvements to the Affinidi Elements product in a secure, well-tested, and performant way, primarily using Typescript with NodeJs and React. 
• Analyze and interpret highly complex problems and convert them into actionable tasks for the team. 
• Collaborate with Product Management and other stakeholders (e.g. UX) to maintain a high bar for quality in a fast-paced, iterative environment.
• Collaborate in building the product and technology roadmap with peers, product managers, designers, and stakeholders.   
• Advocate for improvements to product quality, security, and performance.
• Guide the team in solving technical problems with large scope and complexity.
• Guide the team in crafting code that meets our internal standards for style, maintainability, and best practices for a high-scale systems environment. Maintain and advocate for these standards through best practices within the team and department.  
• Own delivery of significantly complex features and improvements. Collaborate with cross-functional teams and peers on larger projects.  
• Lead by example and constantly coach and mentor engineers in achieving the next level of career and professional growth.  
• Lead and create a diverse, dynamic, collaborative, transparent culture where everyone's ideas and opinions are equally valued.

You will be a great match if you:  

• Have experience with a proven track record of leading engineering teams delivering production-quality products in fast-paced, global environments. 
• Possess strong leadership skills in setting vision, fostering autonomy, mentoring, and driving collaboration across global, fast-paced environments. 
• Have strong experience leading teams to deliver production-quality products according to industry standards, combined with excellent technical writing skills and the ability to guide the development and deployment of complex systems into production. 
• Are a hands-on technical leader with strong coding skills and a pragmatic approach—able to balance direct contribution with strategic delegation.
• Deep experience in diagnosing and preventing performance and optimization issues, and passionate about scaling knowledge through mentorship. 
• Champion clean architecture, CI/CD, testing best practices, and coding standards. 
• Bring a solid background in cloud-native environments (AWS serverless preferred), microservices, and event-driven architectures.
• Proficient in design patterns and architectural documentation (C4 Model, ADRs). 
• Have experience in building developer tools such as CLIs, SDKs, and developer portals, ensuring seamless developer workflows. 
• Possess extensive experience with JavaScript, TypeScript, Node.js, and React; Familiarity with other languages like Rust, Dart, or Go is a plus. 
• Are hands-on with REST APIs, Test-Driven Development, and committed to privacy by design, security, high-performance systems, and inclusive communication. 

What can you expect from us:  

• Hybrid working model  
• Flexible working hours  
• Unlimited vacation policy  
• Competitive compensation package  
• Work within international environment  
• Learning Budget  
• Mobile Allowance  
• Home Office Allowance  
• Urban Sport Membership  

Sounds like you? Apply now!  

#LI-DS1 

Temporary Full-Time | Touring | Creating Extraordinary Live Experiences

About the Role

Our team creates unforgettable live experiences enjoyed by audiences around the world. We are looking for a Touring Production Manager to join us from late April through May, and then again from late July through September, leading the on-the-ground execution of an outdoor Concert and Drone show across multiple European cities.

This role is integral to delivering a consistent, safe, and exceptional show every time we open our gates. The Touring Production Manager will own the onsite execution of each event location, from load-in, to operations, to load-out, ensuring that every detail aligns with our quality standards and guest experience expectations.

What You’ll Do

Advance & Pre-Production

• Work with our Lead Producer who will hand off the advance with venues, production vendors, local authorities, and internal teams.
• Consult with internal stakeholders providing feedback on technical and operational needs to ensure seamless execution.
• Review technical drawings, site plans, and venue specs to confirm feasibility and optimize execution.
• Build detailed production schedules covering load-in, tech, rehearsals, show operations, and load-out.
• Plan staffing, trailer movement, and logistics tailored to each market.
• Work with drones team to align with their tech departments

Onsite Production Leadership

• Serve as the primary production lead onsite, overseeing local vendors and operational components during load-in, rehearsals, show runs and load out.
• Supervise local crew, and FOH teams, fostering a positive and efficient on-site culture.
• Work with Lead Regional Producer on city-specific permitting, compliance, and documentation requirements, including onsite visits to the permitting office if necessary.
• Ensure wayfinding, signage, and guest-facing operational elements are accurate, clear, and efficiently positioned to support smooth audience movement.

With assistance from FOH Ops lead

• Support onsite merchandising operations by coordinating space needs, guest flow, and operational readiness.

With Event Manager

• Coordinate onsite inspections with fire marshals, electricians, and other local officials. 
• Ensure the safe execution of all activities through adherence to company safety guidelines and local regulations.
• Troubleshoot issues in real time, making informed decisions to maintain show quality and continuity.

Operational Excellence & Vendor Management

• Be the primary liaison for the venue, contractors, and internal stakeholders across departments.
• Manage equipment inventories, maintenance plans, and weatherization needs across all markets.
• Oversee transportation logistics, including shipping, trucking, and packing standards throughout the tour.

Tour Logistics & Reporting

• Coordinate travel, lodging, and daily workflows for yourself.

With Lead Regional Producer

• With collaboration of lead producers, track expenses, manage budgets, and escalate any variances to stakeholders.
• Produce post-city evaluations to refine processes and elevate future performance.
• Serve as the consistent bridge between on-site execution and the Fever office support teams.

What You Bring

• 5+ years in touring production, technical direction, live events, or similar, outdoor event experience preferred.
• Professional fluency in English. Knowledge of other European languages is a significant asset.
• Proven ability to lead teams in dynamic environments, manage multiple priorities, and operate under tight timelines.
• Strong understanding of event production fundamentals, including lighting, power, sound, rigging, safety, and onsite operations.
• Experience interpreting technical drawings and translating them into actionable onsite plans.
• Excellent communication and interpersonal skills, with the ability to manage relationships with clarity and professionalism.
• Comfortable traveling full-time late April-May and late July-September, and working in an outdoor environment.
• Calm under pressure, proactive, and highly organized, with the ability to anticipate challenges.
• Valid driver’s license; experience driving forklifts, vans or small trucks is a plus.

Why You’ll Love Working With Us

• You’ll travel the country delivering experiences that inspire and delight thousands of guests.
• You’ll join a collaborative, creative, mission-driven team that values innovation, ownership, and excellence.
• Your work directly impacts the quality, safety, and success of an experience seen by audiences nationwide.

Contract Details

Term: April - May and late July - September (Temporary Full-Time)
Compensation: Commensurate with experience
Travel: Required throughout the duration of the contract

Temporary Full-Time | Touring | Creating Extraordinary Live Experiences

About the Role

Our team creates unforgettable live experiences enjoyed by audiences around the world. We are looking for a Touring Production Manager to join us from late April through May, and then again from late July through September, leading the on-the-ground execution of an outdoor Concert and Drone show across multiple European cities.

This role is integral to delivering a consistent, safe, and exceptional show every time we open our gates. The Touring Production Manager will own the onsite execution of each event location, from load-in, to operations, to load-out, ensuring that every detail aligns with our quality standards and guest experience expectations.

What You’ll Do

Advance & Pre-Production

• Work with our Lead Producer who will hand off the advance with venues, production vendors, local authorities, and internal teams.
• Consult with internal stakeholders providing feedback on technical and operational needs to ensure seamless execution.
• Review technical drawings, site plans, and venue specs to confirm feasibility and optimize execution.
• Build detailed production schedules covering load-in, tech, rehearsals, show operations, and load-out.
• Plan staffing, trailer movement, and logistics tailored to each market.
• Work with drones team to align with their tech departments

Onsite Production Leadership

• Serve as the primary production lead onsite, overseeing local vendors and operational components during load-in, rehearsals, show runs and load out.
• Supervise local crew, and FOH teams, fostering a positive and efficient on-site culture.
• Work with Lead Regional Producer on city-specific permitting, compliance, and documentation requirements, including onsite visits to the permitting office if necessary.
• Ensure wayfinding, signage, and guest-facing operational elements are accurate, clear, and efficiently positioned to support smooth audience movement.

With assistance from FOH Ops lead

• Support onsite merchandising operations by coordinating space needs, guest flow, and operational readiness.

With Event Manager

• Coordinate onsite inspections with fire marshals, electricians, and other local officials. 
• Ensure the safe execution of all activities through adherence to company safety guidelines and local regulations.
• Troubleshoot issues in real time, making informed decisions to maintain show quality and continuity.

Operational Excellence & Vendor Management

• Be the primary liaison for the venue, contractors, and internal stakeholders across departments.
• Manage equipment inventories, maintenance plans, and weatherization needs across all markets.
• Oversee transportation logistics, including shipping, trucking, and packing standards throughout the tour.

Tour Logistics & Reporting

• Coordinate travel, lodging, and daily workflows for yourself.

With Lead Regional Producer

• With collaboration of lead producers, track expenses, manage budgets, and escalate any variances to stakeholders.
• Produce post-city evaluations to refine processes and elevate future performance.
• Serve as the consistent bridge between on-site execution and the Fever office support teams.

What You Bring

• 5+ years in touring production, technical direction, live events, or similar, outdoor event experience preferred.
• Professional fluency in English. Knowledge of other European languages is a significant asset.
• Proven ability to lead teams in dynamic environments, manage multiple priorities, and operate under tight timelines.
• Strong understanding of event production fundamentals, including lighting, power, sound, rigging, safety, and onsite operations.
• Experience interpreting technical drawings and translating them into actionable onsite plans.
• Excellent communication and interpersonal skills, with the ability to manage relationships with clarity and professionalism.
• Comfortable traveling full-time late April-May and late July-September, and working in an outdoor environment.
• Calm under pressure, proactive, and highly organized, with the ability to anticipate challenges.
• Valid driver’s license; experience driving forklifts, vans or small trucks is a plus.

Why You’ll Love Working With Us

• You’ll travel the country delivering experiences that inspire and delight thousands of guests.
• You’ll join a collaborative, creative, mission-driven team that values innovation, ownership, and excellence.
• Your work directly impacts the quality, safety, and success of an experience seen by audiences nationwide.

Contract Details

Term: April - May and late July - September (Temporary Full-Time)
Compensation: Commensurate with experience
Travel: Required throughout the duration of the contract