An overview of this role

This position is 100% remote and will be based in the United Kingdom, Ireland, Germany, and/or Netherlands. 

GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise and Mid Market accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization.

Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams.

We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you’ll do

• Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory.
• Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs).
• Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets by consistently converting qualified prospects into opportunities.
• Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies.
• Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach.io to maximize engagement and conversion rates.
• Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast.
• Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies, and attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs).
• Document and continuously improve Business Development Representative processes in the GitLab handbook, in partnership with your Business Development Manager, and mentor new BDR hires to help them ramp quickly and navigate key accounts.

What you’ll bring

• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly, and monthly KPIs
• Proven experience taking initiative and independently driving projects or activities through to successful outcomes
• Alignment with our values and working in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Demonstrated persistence in pursuing goals, learning from setbacks, and continuously improving to achieve strong results
• Passion about being a part of GitLab's journey
• Proficiency in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing, or sales is a plus
• Proficiency in English, our company language, is required for effective communication

About the team

As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed.

About Inizio Ignite:

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Role Overview

The Senior Account Enablement Manager plays a pivotal role in driving operational excellence and strategic alignment across Ignite’s global sales ecosystem. This role leads the Account Enablement team, ensuring consistent, high-quality support for Ignite Sales Executives and Account teams across North America, Europe, and APAC. The Lead will serve as a central coordination point between Sales, vertical delivery teams, and commercial enablement, enabling visibility, structure, and momentum for market-aligned growth initiatives.

What you'll be doing

 Account Enablement

• Lead and manage the Account Enablement team, fostering a culture of excellence, collaboration, and continuous improvement.
• Develop and apply consistent processes and tools to implement strategic account management processes across Ignite (as defined and utilized by Ignite Sales Executive team)
• Align support of account enablement team to Ignite top 10 priority accounts
• Drive best practices across pursuit readiness, lead tracking, account planning, and client relationship visibility.
• Act as the central liaison between Sales Executives, vertical delivery teams, and commercial enablement, ensuring efficient follow-up on pipeline activity and meeting preparation.
• Track client relationships, role/activity movement, and account-level performance against goals, supporting strategic decision-making.

 Support and Facilitation of Account Performance Reviews

• Partner with Business Intelligence and Reporting lead to plan and prepare materials for quarterly business reviews and ongoing account planning discussions
• Provide ongoing research and analysis to provide Sales Executives and Account teams with news and industry insights to better position Ignite for success

CRM Usage & Adoption

• Drive consistent HubSpot adoption across the Account Enablement, Sales Executive, and seller-doer teams by reinforcing required fields, account/pursuit tagging, meeting and activity logging expectations, and the “minimum viable” data needed to run account reviews and forecasting
• Partner with Enterprise CRM/Commercial Ops to translate system changes into practical Ignite workflows (job aids, quick trainings, and in-the-flow guidance) and serve as a point of escalation for user issues that impact account visibility. Resolve in partnership with Ignite point of contact within Commercial Ops team.
• Monitor and improve data quality by flagging recurring gaps (e.g., missing close dates, inconsistent stages, untagged opportunities) and coordinating follow-ups with Sales Execs and seller-doers to improve compliance and accuracy over time (supported by business partner on Commercial Ops team).

BD Process Harmonization

• Standardize account planning and pipeline management routines across accounts by aligning on common definitions, templates, and “ways of working” (e.g., what constitutes a qualified opportunity, stage expectations, and handoff points between Sales and delivery teams).
• Support alignment on key commercial metrics (pipeline, win rate, days-to-sell, average deal size, forecast accuracy, account health indicators) by partnering with Business Intelligence/Reporting to document definitions, reconcile inconsistencies, and drive adoption of a single set of Ignite reporting standards.
• Capture best practices and process improvements across legacy teams and geographies, identifying friction points and recommending pragmatic enhancements that reduce rework, improve speed-to-respond, and strengthen account-level visibility for leadership and Sales.

Region-Specific Growth Team Enablement

• Enable region-specific GTM and account planning activities, providing structure and visibility to market-aligned growth teams, as needed.
• Partner with Client Solutions and Marketing to ensure tools, templates, and processes are pulled through to account focused discussions

What you'll need

• Proven experience in sales operations, account management, or commercial enablement within a global organization.
• Strong leadership and team management skills, with experience leading cross-regional teams.
• Excellent communication and stakeholder engagement abilities.
• Familiarity with CRM tools (e.g., HubSpot, Salesforce) and sales analytics platforms.
• Ability to manage multiple priorities and drive alignment across diverse teams.
• Experience in health and life sciences or consulting preferred.
• Experience in an Inizio Ignite Consulting or similar service delivery role is preferred, to support consistency in client deliverables and alignment with established practices

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

The Buying Programs Strategy & Operations Team

Okta’s Buying Programs Strategy & Operations team is responsible for closing complex commercial contracts by providing Sales teams with business process and policy insights, as well as strategic and operational support. 

The team sits within the broader Go-To-Market Strategy and Operations organization, which drives strategy through execution for Okta’s durable growth. As a member of GTM S&O, you will have the opportunity to learn about and contribute to Okta's business from all angles, including standardizing policies and systems to scale operations as well as collaborating with product teams to roll out new offerings.

The Manager, Deal Strategy Opportunity

In this role, your primary function will be to strategically and effectively model and structure non-standard proposals and contracts that mutually benefit Okta and its Customers in EMEA. You will be well-positioned as the “pulse” of the business and strategic adviser to the Sales organization. If you have a successful track record of thriving in ambiguity within a rapidly growing environment and solving complex problems, this is your role. 

What you’ll be doing 

Serve as an expert on deal structuring, pricing, commercial terms, processes, and policiesEnsure all non-standard commercial terms are reviewed, approved, and documented correctly in accordance with Revenue Operations requirementsStrategize with Sales and internal stakeholders, including Accounting, Revenue Operations, Legal, Compliance, and Product to structure and position complex dealsProvide Revenue Operations and Accounting teams with context and clarification on complex deal structures and metric treatment related to booking, invoicing, internal reporting, etc.

• Collaborate with and provide guidance and deal insights to cross-functional teams to drive change and proactively design solutions to solve complex problems
• Maintain a holistic view of a deal during contract negotiations; driving internal stakeholder discussions and resolution on customer concerns or key business issues that arise during negotiation
• Build scalable and efficient processes to operationalize excellence to ensure timely and accurate closure of deals
• Identify deal trends and develop and implement best practices with a data-driven mentality
• Partner with sales leadership to identify areas of opportunity and provide detailed insights into the business

What you’ll bring to the role

• Minimum 5 years of Sales support experience in the technology industry with at least 3 years experience in a Deal Desk role
• A willingness to enforce deal governance and compliance policies with a thorough understanding of the SaaS revenue model and reporting 
• Demonstrated project management experience or participation in process improvement efforts
• Excellent communication skills, written & verbal, with the ability to explain complex concepts clearly and effectively across all levels of the organization
• Proven performance in negotiating and closing large enterprise SaaS agreements 
• Aptitude in prioritizing, maintaining attention to detail, and producing timely and quality work under high pressure and tight deadlines with the capacity to lead and engage in multiple initiatives at the same time
• Strong research, analytical, and problem-solving competencies with a growth mindset
• Proficiency in Salesforce and Google Workspace is required with intermediate knowledge of Excel and Tableau preferred

#LI-Hybrid

#LI-IGP12079

About the Role

We are looking for a Senior Solutions Product Marketing Manager to join our Product + Portfolio Marketing team and own Fivetran's solutions marketing program end-to-end. This is a highly strategic, cross-functional role responsible for building and scaling how Fivetran goes to market around customer use cases and solutions, translating technical capabilities into compelling, outcome-based narratives that resonate with both technical and business buyers. As the owner of this program, you will iterate on the framework, set the strategy, and drive execution across use cases, solution positioning, and the assets that bring them to life for sellers, partners, and customers.

You'll work with Sales and Marketing to ensure the solutions framework is adopted in the field and activated across campaigns and programs, while also partnering with Product to keep solution positioning grounded in specific products. You'll engage personas spanning data engineers and architects to analytics leaders, CDOs, and CIOs, connecting technical capabilities to business outcomes across the modern data landscape.

This is a full-time position based out of our Dublin office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You'll Do

• Solutions Program Ownership: Own Fivetran's solutions marketing framework, including use case categories, technical and business use cases, and solution positioning. Build and maintain a scalable program that connects customer pain points and buying triggers to Fivetran's platform capabilities. Establish a review cadence to keep use cases, solutions, and messaging current as the market and product evolve. As the program matures, develop an industry vertical layer that connects Fivetran's solutions to the specific challenges and use cases of priority industries such as retail, financial services, healthcare, and manufacturing.
• Messaging and Positioning: Develop differentiated, outcome-based messaging and positioning for each priority use case and solution, tailored to relevant buyer personas and segments. Translate complex technical concepts into clear value narratives that resonate across the buyer journey, from initial discovery through evaluation and expansion. Partner with Product to ensure solution positioning is grounded in platform capabilities and reflects the latest product priorities.
• Sales Adoption and Iteration: Partner closely with Sales leadership, AEs, BDRs, SEs, and CSMs to drive adoption of the solutions selling framework in the field. Actively gather feedback on what messaging is landing, which discovery questions are effective, and where sellers are running into gaps or objections, then use that input to continuously iterate on the framework and assets.
• Content and Sales Enablement: Build and maintain a comprehensive bill of materials for solutions selling, including solution briefs, discovery question guides, reference architecture diagrams, sales playbooks, and competitive battle cards. Partner with Sales Enablement to train and equip sellers with the tools and context they need to lead use case-driven conversations. Map customer success stories and case studies to priority use cases to support pipeline and expansion motions.
• Cross-Functional Collaboration: Serve as the connective tissue between Product, Sales, Marketing, and Enablement, aligning stakeholders on priorities, messaging, and delivery timelines. Collaborate with Partner Marketing to develop joint solution plays with key ecosystem partners such as Snowflake and Databricks. Partner with Demand Generation and Campaign teams to ensure use case and solution messaging is activated across marketing channels and sales motions.
• Customer and Market Intelligence: Conduct ongoing research into customer buying patterns, competitive positioning, and partner strategies to inform and validate use case and solution priorities. Synthesize inputs from win/loss analysis, sales calls, seller feedback, and industry analyst conversations to continuously sharpen positioning. 

Skills We're Looking For

• 5–8 years of experience in product marketing, solutions marketing, sales engineering, or a related GTM function, ideally at a B2B data or enterprise SaaS company
• Proven experience owning a solutions or use case marketing program, including defining frameworks, building messaging, and delivering enablement assets at scale
• Familiarity with industry vertical go-to-market motions and how solution positioning shifts across verticals such as retail, financial services, or manufacturing
• Understanding of enterprise sales motions, including new business and expansion plays, and how solutions-based selling fits into each
• Understanding of the modern data ecosystem, including data integration, cloud data warehouses, data lakes, and emerging AI and analytics use cases
• Experience working cross-functionally across Sales, Product, SE, and Enablement teams to align on priorities and drive execution
• Exceptional written and verbal communication skills, with the ability to adapt messaging for different personas, mediums, and stages of the buyer journey
• Strong project management skills with the ability to manage a complex, multi-workstream program and meet deadlines in a fast-moving environment
• A data-driven mindset, comfortable using win/loss data, pipeline metrics, and content performance to inform decisions and measure program impact

#LI-NR1
#LI-HYBRID

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone.

The Role:

As an Inside Sales Representative (ISR), you will drive predictable, repeatable revenue growth by acquiring new customers and expanding usage within rapidly scaling technology companies generating 1M-100M in annual revenue, focusing on high-velocity, high-volume transactions. This segment represents the critical scaling phase where companies are professionalizing their data infrastructure, moving from tactical solutions to strategic platforms.

This is a high-velocity, quota-carrying role focused on new logo acquisition and baseline usage expansion across a defined EMEA territory by targeting scaling technology companies across Digital Natives, AI scale ups, Fintech, B2B SaaS, Digital Commerce, and Industrial Tech sectors. There are clear success metrics: 10 closed new logos annually with an average deal size of 30K ARR, while generating 1.2M in qualified pipeline per fiscal year. This is a hunter role focused on high-volume, full-cycle sales, with a primary focus on hunting for new logos in our PLG inbound engine and supplementing these with self-sourced and sourcing from scale up events.

You will engage Scale Up C-Level, Director and VP-level stakeholders across technical and business functions (VP Engineering, Director of Platform, Head of DevOps, Director of Data Engineering), positioning Aiven as the strategic open-source data platform that enables their next phase of growth. You'll leverage proven sales methodologies—MEDDPICC qualification, Challenger Sales, and Command of the Message—to manage efficient sales cycles from discovery to close, typically 60-90 days.

What You'll Do:

Own Complete Pipeline Generation:

• Generate 100% of your pipeline through hunting for new logos in our PLG inbound engine and supplementing these with self-sourced and sourcing from scale up events.
• Qualify 4-6 opportunities per month (average size of 30K ARR) using rigorous MEDDPICC framework.
• Generate 1.2M in qualified pipeline annually through disciplined territory management and multi-channel prospecting.

Drive New Logo Acquisition: 

• Close 10 new customers annually at $30K average ARR in your assigned EMEA territory, focusing on high-growth technology companies across Digital Natives, AI scale ups, Fintech, B2B SaaS, Digital Commerce, and Industrial Tech sectors
• Lead the full sales cycle from initial prospecting and discovery through technical validation, negotiation, and closing.

Execute Strategic Prospecting: 

• Develop and maintain target account lists of 100-150 ideal customer profile companies.
• Conduct deep account research using LinkedIn Sales Navigator, ZoomInfo, Crunchbase, and 6sense to identify trigger events and buying signals. 
• Execute 80-100+ weekly prospecting touches across calls, emails, LinkedIn, and video messaging to secure first meetings with target personas.

Director & VP-Level Stakeholder Engagement: 

• Build trusted relationships with Directors and VPs in Engineering, Platform, DevOps, and Data organizations. 
• Challenge the status quo of customers' current data infrastructure (DIY Kafka, cloud vendor lock-in, operational overhead) and inspire a vision for how Aiven's platform drives better business outcomes.

Solution Selling & Value Articulation: 

• Become an expert in Aiven's platform and the open-source technologies we offer (Kafka, PostgreSQL, OpenSearch, ClickHouse and more). 
• Articulate business value in terms of reduced operational overhead (40-60%), faster time-to-production (3-5x), and infrastructure cost optimization (30-50%). 
• Maintain strong Command of the Message when conveying Aiven's value proposition and differentiation.

MEDDPICC Sales Process: 

• Rigorously qualify all opportunities using the MEDDPICC framework to ensure high-quality pipeline.
• Maintain complete MEDDPICC documentation in Salesforce for every qualified opportunity. 
• Accurately forecast with 85%+ commit accuracy and execute on quarterly sales plans.
• Manage high-velocity sales cycles of typically 60-90 days.

Cross-Functional Collaboration: 

• Partner closely with Solution Architects on technical validation and proof-of-concept management for qualified opportunities. 
• Work with Customer Success to ensure seamless onboarding and adoption. 
• Collaborate with Product and Engineering to incorporate customer feedback and align on roadmap priorities for strategic opportunities.

Territory Planning & Market Insight: 

• Develop and maintain 90-day rolling territory plans with clear account prioritization and pipeline generation goals. 
• Monitor technographic signals, funding events, and technology adoption patterns to identify high-intent accounts. 
• Represent Aiven at regional industry events and conferences to build network and generate pipeline.

Exceed Targets: 

• Consistently meet and exceed your sales quotas and KPIs. 
• Take full ownership of your territory and accounts, maintaining minimum 4:1 pipeline coverage ratio and balanced quarterly performance to deliver results.

What We’re Looking For:

Commercial Sales Excellence: 

• 2-4 years of success in high-velocity B2B SaaS sales, specializing in technical solutions for <100M ARR companies. 
• Proven track record of  self-sourced pipeline generation with consistent quota attainment of 90-100%+ against high-volume, lower-ACV targets.

Self-Sufficient Hunter: 

• Demonstrated ability to generate 1M-2M in annual qualified pipeline through outbound prospecting across multiple channels without SDR support.
• Experience closing 10-15 new logos annually with 25K-$50K ACV deal sizes and 60-90 day sales cycles.
• Strong prospecting skills with ability to maintain 100+ weekly touches and convert outreach to meetings at 10-15% rates.

Outcome-Focused Challenger: 

• Skilled in outcome-based selling—you focus on customers' business objectives and pains, and tailor solutions to deliver measurable value. 
• Comfortable challenging customers' thinking (in a professional, insightful manner) to guide them toward better solutions, in line with the Challenger Sales methodology.

MEDDPICC & Methodology Mastery: 

• Hands-on experience with MEDDIC/MEDDPICC or similar sales frameworks, adept at using structured qualification in your sales process. 
• Able to maintain Command of the Message, communicating value and differentiation clearly at every stage of the sales cycle. 
• Track record of 85%+ forecast accuracy based on evidence-based qualification.

Domain & Technical Acumen: 

• Familiarity with open-source technologies, data infrastructure, cloud services, and developer platforms (e.g., Apache Kafka, databases, analytics, streaming platforms).
• You can credibly discuss technical concepts and align them with business outcomes, bridging conversations between engineering teams and business leaders.

Target Market Expertise: 

• Experience selling into rapidly scaling technology companies (1M-50M revenue) across EMEA markets, focusing on digital natives, software, and early-stage tech adoption.
• Understanding of venture capital funding dynamics and how funding events create buying windows.

Executive Presence & Communication: 

• Excellent communication, presentation, and negotiation skills.
• Native-level fluency in Finnish
• Able to engage in consultative discussions with Director and VP-level executives and simplify complex ideas into compelling narratives. 
• Strong written communication for crafting compelling, personalized outreach that generates meetings.

High-Performance Mindset: 

• A self-driven, entrepreneurial approach with discipline to thrive in a high-performance, high-growth culture. 
• You take complete ownership of your results and collaborate well within a global team. Experience in a fast-paced startup or scale-up environment is a plus. 
• Comfortable with ambiguity and autonomy inherent in self-sourced pipeline roles.

Geography & Work Style: 

• Willingness to travel < 15% for internal team meetings or regional events.
• Comfortable in office model and self-disciplined in remote environment when appropriate.

Amazing! What’s next:

If you think Aiven is the place for you and that our Values align with yours, send us your resume and we’ll get in touch!

Global benefits:

Our global benefits are designed to help you thrive and grow, personally and professionally:

• Participate in Aiven’s equity plan.
• Balance work and life with our hybrid work policy.
• Choose the equipment you need to set yourself up for success.
• Use your Professional Development Plan budget for learning opportunities.
• Receive holistic wellbeing support through our global Employee Assistance Program.
• Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time).
• Enjoy country-specific benefits for our global cast in Cork.

How to Recognize and Avoid Employment Scams: 

There has been a rise in fake job postings used by scammers to get personal information. At Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted by video call or in person. Our interviews will never occur via text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.

Equal Opportunities:

Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. If you have any questions before applying please write to us at recruitment@aiven.io.

Okta’s Sales Development Representatives are high energy professionals that drive the demand, awareness, and interest for our market-leading cloud Security solutions. You will partner and collaborate closely with members of our Account Executive and Marketing teams to generate qualified sales leads, set meetings, and yield new deal opportunities. We're looking for professionals with strong organizational and follow up skills who work well in a team

What you'll do:

• Uncover and approach prospects to generate new business opportunities to fuel the
  sales pipeline
• Help create and prioritize strategic target account lists within a defined territory
• Research and build new and existing accounts (i.e.: adding contacts, emails, strategic
  calling)
• Conduct high-level conversations with Senior Executives in prospect accounts
• Evangelize Okta and the On-Demand mode
• Achieve monthly quotas of qualified opportunities and closed business

Who you are:

• Previous prospecting experience
• Experience in working to sales targets, KPIs or under time pressure would be a plus
• Salesforce.com experience
• Excellent written/verbal communication skills
• Strong problem-solving skills
• Highly motivated, driven and self-starting individual who is goal orientated
• Ability to work in a fast-paced, team environment
• Ability to understand customer needs and meet that need with a successful product sale
• Excellent time management/organizational skills
• A passion for the Tech/ Saas industry
• Fluency in German language & English

Why Us? 

• Competitive salary & uncapped commission structure!
• Great benefits including pension & medical
• Catered lunches & snack program
• Okta for Good volunteer program so you can give back to your community
• You’ll attend in-person onboarding in San Francisco to kick off your journey with Okta
• Learn more about our Global xDR team

#LI-ONSITE

P12251_3387469

Okta’s Sales Development Representatives are high energy professionals that drive the demand, awareness, and interest for our market-leading cloud Security solutions. You will partner and collaborate closely with members of our Account Executive and Marketing teams to generate qualified sales leads, set meetings, and yield new deal opportunities. We're looking for professionals with strong organizational and follow up skills who work well in a team

What you'll do:

• Uncover and approach prospects to generate new business opportunities to fuel the
  sales pipeline
• Help create and prioritize strategic target account lists within a defined territory
• Research and build new and existing accounts (i.e.: adding contacts, emails, strategic
  calling)
• Conduct high-level conversations with Senior Executives in prospect accounts
• Evangelize Okta and the On-Demand mode
• Achieve monthly quotas of qualified opportunities and closed business

Who you are:

• Previous prospecting experience
• Experience in working to sales targets, KPIs or under time pressure would be a plus
• Salesforce.com experience
• Excellent written/verbal communication skills
• Strong problem-solving skills
• Highly motivated, driven and self-starting individual who is goal orientated
• Ability to work in a fast-paced, team environment
• Ability to understand customer needs and meet that need with a successful product sale
• Excellent time management/organizational skills
• A passion for the Tech/ Saas industry
• Fluency in German language & English

Why Us? 

• Competitive salary & uncapped commission structure!
• Great benefits including pension & medical
• Catered lunches & snack program
• Okta for Good volunteer program so you can give back to your community
• You’ll attend in-person onboarding in San Francisco to kick off your journey with Okta
• Learn more about our Global xDR team

#LI-ONSITE

P-2032.1_3368680

The Opportunity

We are seeking an experienced EMEA Benefits Manager to oversee and optimize our regional benefit programs. Based in Dublin and reporting to our US-based leadership, you will lead the implementation, day-to-day administration, and compliance of Okta's Total Rewards offerings across the EMEA region.

The ideal candidate is a data-driven problem solver with strong business acumen, capable of translating complex data into financial projections and actionable strategy. You must be an execution-focused leader who excels at managing multiple deadlines, building cross-functional relationships, and influencing stakeholders at all levels of a global, matrixed organization.

What you’ll be doing

• Deep Regional Expertise: Serve as the subject matter expert for complex, region-specific programs, particularly focusing on pension governance, healthcare trusts, and employee councils across EMEA.
• Vendor Procurement & Governance: Own the full vendor lifecycle for regional insurance carriers, brokers, and third-party administrators. Lead comprehensive onboarding, overseeing contract negotiations, security protocols, and data privacy reviews, while driving ongoing accountability through SLAs and Quarterly Business Reviews (QBRs).
• Strategic Administration & Integration: Manage the end-to-end administration of health, retirement, and wellbeing initiatives. Drive seamless data exchange between vendors, payroll, and internal HR platforms to minimize administrative friction and maximize data integrity.
• Compliance, Risk & Benchmarking: Proactively monitor the EMEA regulatory landscape and conduct regular audits to ensure strict compliance with local laws. Conduct regional market research to ensure offerings remain highly competitive.
• Cross-Functional Partnership: Partner closely with EMEA Payroll, People Operations (POPS), Finance, and Legal to ensure flawless program delivery, accurate taxation, and cohesive alignment across G&A functions.
• Data & AI Integration: Utilize Workday and ServiceNow to track and report on key metrics. Leverage AI tools to analyze plan utilization, forecast costs, and personalize employee communication.
• Program Evolution: Challenge the status quo to streamline administrative burdens. Document, implement, and automate processes in close partnership with the People Operations team.
• Employee Experience & Escalations: Act as the highest level of regional escalation for complex benefits inquiries, ensuring a high-touch, empathetic, and seamless experience for Okta employees.
• Communication & Education: Act as a subject matter expert for the People & Places community, managers, and employees, ensuring clear, effective delivery of benefit updates and educational resources.
• Global Strategy Alignment: Maintain the team’s global project portfolio via SmartSheets and assist with overarching global rewards strategy initiatives as required, ensuring EMEA is represented in global design.

What you’ll bring to the role

• Experience: Degree in a related discipline with 8+ years of experience in a regional Benefits role within a multinational environment.
• EMEA Expertise: In-depth knowledge of complex benefits regulations, labor laws, and tax compliance across the EMEA region.
• Analytical & Financial Rigor: A metrics-focused mindset with the ability to interpret quantitative/qualitative data, project financial impacts, and translate insights into actionable business recommendations.
• Execution & Project Management: Highly execution-driven with the ability to manage multiple, deadline-focused initiatives with high precision and autonomy in a dynamic, fast-paced environment.
• Relationship Building & Influence: A track record of building trust across a matrixed organization, with the communication skills to present information effectively and influence diverse stakeholders at all levels.
• Technical Proficiency: Strong command of Google Workspace and Workday, AI tools (i.e. Gemini, Notebook LM).

#LI-RB4

#LI-HYBRID

P24947_3396396

Okta’s Sales Development Representatives are high energy professionals that drive the demand, awareness, and interest for our market-leading cloud Security solutions. You will partner and collaborate closely with members of our Account Executive and Marketing teams to generate qualified sales leads, set meetings, and yield new deal opportunities. We're looking for professionals with strong organizational and follow up skills who work well in a team

What you'll do:

• Uncover and approach prospects to generate new business opportunities to fuel the sales pipeline
• Help create and prioritize strategic target account lists within a defined territory
• Research and build new and existing accounts (i.e.: adding contacts, emails, strategic calling)
• Conduct high-level conversations with Senior Executives in prospect accounts
• Evangelize Okta and the On-Demand mode
• Achieve monthly quotas of qualified opportunities and closed business

Who you are:

• Previous prospecting experience
• Experience in working to sales targets, KPIs or under time pressure would be a plus
• Salesforce.com experience
• Excellent written/verbal communication skills
• Strong problem-solving skills
• Highly motivated, driven and self-starting individual who is goal orientated
• Ability to work in a fast-paced, team environment
• Ability to understand customer needs and meet that need with a successful product sale
• Excellent time management/organizational skills
• A passion for the Tech/ Saas industry
• Fluency in Dutch language & English

Why Us? 

• Competitive salary & uncapped commission structure!
• Great benefits including pension & medical
• Catered lunches & snack program
• Okta for Good volunteer program so you can give back to your community
• You’ll attend in-person onboarding in San Francisco to kick off your journey with Okta
• Learn more about our Global xDR team

#LI-Onsite

P12795_3426464

An overview of this role

GitLab is looking for a Product Design Manager to join the Plan & Analytics stage. As a design leader, you own the delivery of UX commitments, are always looking to improve productivity, and are responsible for the user experience in the product. While you are credible as a designer and know the details of what product designers work on, your time is spent hiring a world-class team and putting them in the best position to succeed.

This is an incredibly exciting time to join the Plan & Analytics stages - Working in GitLab's Plan space sits at the most human and strategic layer of the software development lifecycle — where ideas, priorities, and intentions are formed — making it the perfect frontier to explore how AI can augment not just execution, but thinking itself. As AI accelerates the speed at which code is written and shipped, the Plan space becomes even more critical, because the bottleneck is rapidly shifting from "how fast can we build?" to "how clearly can we define what to build and why?" This creates a rare opportunity to reimagine how teams collaborate, how requirements evolve, and how AI can transform a traditionally manual, document-heavy process into a dynamic, intelligent system that connects strategy directly to delivery.

You'll be working closely with the Product Management and Engineering teams to execute on the product roadmap and priorities.

Some examples of our projects: 

• Work Items
• Saved Views
• Software Factory

What you’ll do  

• Proactively identify large, strategic UX opportunities that span both inside your areas and across the product. Work with other product design managers, staff, and principal product designers to drive cross-product initiatives through awareness and prioritization.
• Identify strategic user research initiatives that span multiple stage groups (and possibly the entire product), and work with other product design/research managers to organize research efforts.
• Be a frequent and active participant in milestones by reviewing UX deliverables (such as research and designs) that your team creates, and provide feedback to ensure high-quality output.
• Communicate the value of UX to cross-functional GitLab team members and work with them to leverage the product development flow. 
• Help the product teams of areas you support to prioritize UX initiatives including Deferred UX, triage and resolution of UX bugs, and overall usability improvements to the product. Lead UX Scorecard initiatives in order to consistently measure the experience of your product areas and show improvements over time.
• Contribute to product direction conversations, with emphasis on leading the experience vision for your product areas.
• Hire, grow and retain a world-class team of Designers.

What you’ll bring 

• Experience managing a group of designers remotely, who work on complex products.
• Deep experience building AI experience for the software development lifecycle.
• Deep experience designing for large-scale enterprise platforms.
• Experience defining/executing on the high-level strategy (the why) and creating design deliverables (the how) based on research.
• Experience driving organizational change with cross-functional stakeholders, including Product Management and Engineering.
• Solid visual awareness with understanding of basic design principles and accessibility.
• You share our values, and work in accordance with those values.
• You possess leadership qualities needed to thrive at Gitlab.
• Ability to use GitLab.

About the team

You will work closely with three designers. You will collaborate with the Group Product Manager, Engineering Director and UX Researcher to improve team communication and maintain excitement about the opportunities ahead. You can learn more about what our teams are working on by visiting our direction page:

• Plan

About the role

We're looking for a Senior UX Researcher who brings rigour and curiosity to both product and marketing research. Someone who's as comfortable running foundational product studies as they are digging into brand perception, buyer mindsets, or how a marketing site actually works for the people using it.

This is strategic, high-visibility work — you'll partner with Product Design, Product Management, Brand, and Marketing to shape what we build and how we tell the world about it.

What makes this role unique:

• Work across both brand and product research, with real influence on each
• Research enterprise developer tools and DevOps workflows — including AI-powered features built for developers
• Fast-paced environment where research directly influences design and business decisions
• Be part of a team of talented, experienced researchers who genuinely invest in each other's growth

What you'll do

• Lead foundational, problem validation, and strategic research projects across your assigned product areas and beyond
• Drive both brand and product research — including buyer persona development, brand perception studies, and digital experience research — that directly informs positioning and messaging
• Be the expert on the users within your area of coverage: their behaviours, pain points, workflows, and goals
• Make connections across research initiatives, surfacing macro insights that no single study could reveal on its own
• Build trusted relationships with Product Design, Product Management, Brand, and Marketing counterparts, guiding them to the right research approach
• Advocate for and socialise actionable insights in a clear and compelling way that increases empathy across the organisation
• Independently drive research prioritisation across stage groups, balancing impact, product direction, and company objectives
• Mentor other researchers and actively shape how the Experience Research team works, through process iteration, documentation, and peer reviews

What you'll bring

• Empathetic, curious and open-minded
• Deep mixed-methods research experience across qualitative and quantitative methods
• A track record in both product research and marketing or brand research
• The ability to guide stakeholders — including senior ones — toward the right approach, even when they arrive with a firm opinion
• Strong instincts for prioritisation across multiple stakeholder groups in a fast-moving environment
• Clear, compelling communication that makes findings land with product, brand, and marketing audiences
• Experience working in a highly iterative, fast-paced environment, with the ability to pivot with sudden changes in direction
• Demonstrated ability to work effectively in a fully remote, globally distributed team — with strong async communication habits
• Self-motivated and self-managing, with strong organisational skills
• Ability to ramp up to a highly technical domain quickly
• Share our values, and work in accordance with those values
• Able to conduct research in a fully remote setting and use GitLab as part of your daily workflow
• Experience working on AI products, particularly for enterprise dev tooling, is a plus
• Experience working on enterprise and/or developer tooling products is a plus

About the Team:

At Tegus by AlphaSense, we work directly with some of the world’s most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster.  We are persistent, have a strong work ethic, and make decisions with our customers top of mind. 

Join a dynamic and results-oriented team responsible for overseeing the day-to-day operations of our Expert Call Services. 

About the Role: 

The Manager I, Expert Insights - ECS will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high-energy, and collaborative environment. 

This person will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling Alphasense values and culture in their team.

What You’ll Do: 

• Develop, manage, and incentivise Analysts & Customer Research Managers in achieving and exceeding key metrics.
• Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts. 
• Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.
• Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews.
• Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.

Who You Are:

• 3+ years of experience in people management. 
• Ability to effectively train, coach and mentor a team to ensure delivery of world-class service.
• Exceptional communication and interpersonal skills, capable of building relationships at all levels.
• Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem.
• Self-starter attitude who can initiate and drive projects to completion with minimal guidance.
• Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.

Datadog is committed to open source. It starts with our Agent, tracers, libraries, and SDKs all being open source. But it goes so much further. From open standards to open collaboration, it’s a core part of who we are and what we do. As part of the Open Source Program Office (OSPO), you will be focusing on building tools, documentation, policies, etc. that improve how our engineers interact with Open Source projects (our own and third-party projects), as well as representing Datadog in Open Source communities. 

What You’ll Do: 

• Build and maintain tools that ease building and releasing Open Source software at Datadog
• Build and maintain tools that ease ingesting Open Source software at Datadog
• Create developer facing documentation and training materials around contributing to open source and maintaining open source projects
• Interface with open source communities to understand problems and trends in the market
• Create tools to automatically analyze and report on Open Source repositories trends and statistics
• Interface with Datadog Open Source Partners candidates and recipients to select new projects for the program and ensure that the program stays useful
• Research and write content for the Datadog Open Source Hub
• Contribute to the product through feedback (bugs or product enhancements suggestions), documentation, or code

Who You Are: 

• Approximately 3+ years of experience as a software developer, SRE, or other practitioner.
• You are fluent in reading and writing one or more languages, e.g. Python, JavaScript, Java, Go, C#, Rust, and so on.
• You love building tools that make other engineers more productive.
• You have empathy, collaboration, and communication skills to cultivate strong relationships across various teams in the organization.
• Bonus: You are (or have been) an active member of an open source community.
• Bonus: You are familiar with different Open Source licenses and Contributor License Agreements 

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.  

Benefits and Growth: 

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

 Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

At Datadog, Office Operations run the day-to-day operations for Datadog and help to keep our employees safe, happy and productive, which means every day is different.  Office Operations work closely with leadership and employees to ensure that Datadog keeps scaling smoothly and remains a great place to work.

As the Front Desk Associate at Datadog, you’ll be responsible for managing the front desk guest experience.  You’ll assist with various vendor, event or product research efforts and will be a general go-to for the Dublin Datadog office questions for both visitors and employees alike.  We are looking for a high-energy, “get it done” person who wants to learn and grow with the company as we rapidly expand.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Be a Brand Ambassador for the office, leaving employees, visitors and potential candidates with a positive impression of Datadog
• Own the reception area and set it up for success
• Be the main contact with our building management’s security partner in order to manage, coordinate and centralize all our badging requests 
• Coordinate certificate of insurance requirements with vendors 
• Create and distribute Datadog staff ID badges
• Play a key role in planning and executing monthly Datadog social events
• Research options for Datadog projects and events
• Work closely on maintaining a great relationship with our existing vendors and source new vendors for various requirements
• Audit and order office supplies/Manage shipping and receiving
• Provide exceptional customer service for all staff requests
• Manage overall aesthetic and cleanliness of reception area and mailroom

Who You Are:

• Must have 1-3 years administrative / office  experience, with excellent verbal and written communication skills
• Able to provide high-quality customer service
• Must have a friendly and positive demeanor
• Be adaptable to quick changes and growth
• Quick problem-solving skills, and the ability to stay calm under pressure
• Accuracy and attention to detail
• Willing to work occasional overtime

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities 
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

An overview of this role

This position is 100% remote and will be based in the UK, Ireland, Germany, the Netherlands

GitLab is looking for an enthusiastic and strategic Sales Development Representative (SDR), to join our growing Revenue Marketing team. As a SDR at GitLab, you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab’s value. You will be responsible for generating qualified meetings and pipeline for GitLab's Sales organization.

Don’t have a ton of knowledge about GitLab yet? Don’t worry. We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you'll do

• Effectively manage inbound lead flow
• Conduct high-level discovery conversations in target accounts
• Meet or exceed SDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all leads in your assigned territory using Outreach.io
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Sales Development Manager
• Act as a mentor for new SDR hires in helping them navigate their key accounts

What you'll bring

• Positive and energetic phone skills, excellent listening skills, strong writing skills
• A self-starter with a track record of successful, credible achievements
• You share our values, and work in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab’s journey
• Proficient in using Salesforce
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Eagerness to grow professionally with best-in-class onboarding program, support across the business and eligibility for promotion into an outbound role after 12 months as a successful SDR
• Globally we require excellent written and spoken English which is our company language

An overview of this role

This position is 100% remote and will be based in the United Kingdom, Netherlands, Germany, or Ireland.

GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization.

Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams.

We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you’ll do

• Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory.
• Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs).
• Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets by consistently converting qualified prospects into opportunities.
• Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies.
• Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach.io to maximize engagement and conversion rates.
• Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast.
• Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies, and attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs).
• Document and continuously improve Business Development Representative processes in the GitLab handbook, in partnership with your Business Development Manager, and mentor new BDR hires to help them ramp quickly and navigate key accounts.

What you’ll bring

• Prior experience prospecting into the Nordics region is required; fluency in Swedish is a strong plus
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly, and monthly KPIs
• Proven experience taking initiative and independently driving projects or activities through to successful outcomes
• Alignment with our values and working in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Demonstrated persistence in pursuing goals, learning from setbacks, and continuously improving to achieve strong results
• Passion about being a part of GitLab's journey
• Proficiency in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing, or sales is a plus
• Proficiency in English, our company language, is required for effective communication

About the team

As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed.

An overview of this role

This position is 100% remote and will be based in the UK, Ireland, Germany, the Netherlands.

GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's AI-powered DevSecOps platform. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization.

Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams.

We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you’ll do

• Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory.
• Generate New Logo opportunities and Growth opportunities on existing customer accounts.
• Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs).
• Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets (e.g., Stage 1 and Stage 3 opportunities) by consistently converting qualified prospects into opportunities.
• Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies.
• Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach to maximize engagement and conversion rates.
• Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast.
• Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies. Attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs).
• Document and continuously improve Business Development Representative processes in the GitLab handbook in partnership with your Business Development Manager. Mentor new BDR hires to help them ramp quickly and navigate key accounts.

What you’ll bring

• Positive and energetic phone skills, excellent listening skills, strong writing skills.
• Ability to prioritize tasks, manage a high volume of outreach, and consistently follow through on prospecting activities.
• Proven experience taking initiative, persisting through setbacks, and independently driving projects or activities through to successful outcomes.
• Alignment with our values and working in accordance with those values.
• Knowledge of business process, roles, and organizational structure.
• Proficiency in using Salesforce, Sales Navigator, and Outreach or similar prospecting and sequencing tools.
• Proficiency in English, our company language, is required for effective communication.
• Previous tech industry experience or experience in sales development, marketing, or sales is a plus.

About the team

As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed. You'll partner with Account Executives, working fully remote and distributed across multiple U.S. time zones, collaborating asynchronously through GitLab, video calls, and shared playbooks. This role provides a clear path for advancing to an Account Executive position within GitLab.

An overview of this role

As the first Engineering Manager embedded the Upstream Studios organization at GitLab, you'll lead a focused team of Engineers responsible for two foundational surfaces: the Pajamas Design System, which powers the coherence of the entire GitLab product, and docs.gitlab.com, the documentation platform serving millions of GitLab users and contributors worldwide. 

This is a rare opportunity to define what engineering leadership looks like inside a design organization. You’ll report to the Chief Design Officer and partner closely with Product Design, Technical Writing, Localization, Marketing, Product Management, and Engineering leaders across GitLab. Critically, the design system is a contribution-based, company-wide platform that engineers across the entire organization depend on and actively participate in. Building those partnerships and making it easier for engineers everywhere to contribute to Pajamas will be central to your success. 

You’ll be a hands-on technical leader and people manager in equal measure: guiding architecture decisions, shaping contribution workflows, and helping a small, high-impact team do some of the most leveraged work at GitLab.

What you'll do

• Lead, mentor,and grow a high-performing team of engineers, working across the Pajamas Design System and the GitLab documentation site.
• Define and build the engineering practice within Upstream Studios–this is a new function and you’ll have real influence over how it takes shape.
• Guide architecture and technical decisions for the design system (components, tokens, patterns) and the docs site (performance, reliability, infrastructure, localization).
• Help others across the organization understand the strategic value of a well-maintained design system and documentation platform.
• Advocates for engineering quality: technical debt, accessibility standards, customer issues, security, and platform reliability.
• Collaborate with Product Design and Technical Writing to translate design and content needs into scalable technical solutions

What you'll bring

• Experience leading infrastructure, platform, or development teams, with a track record of building high-performing, values-aligned teams.
• Deep expertise in design systems–including design tokens, component architecture, accessibility standards, and contribution models.
• Excellent technical background, including professional experience with Git, docs-as-code, Hugo, accessibility and building and maintaining a design system.
• Experience of building and supporting multi-lingual sites and localization workflows at scale.
• Professional experience with JavaScript (Vue.js) and familiarity with Elasticsearch, Ruby/Go, AI tools, and continuous integration and continuous deployment (CI/CD) practices.
• Strong expertise in running and scaling large, consumer-grade platforms, with a focus on reliability, security, performance, and scalability.
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions.
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• Comfort working in a highly agile, intensely iterative software development process.
• Passion for open source and developer tools, with a commitment to GitLab's values, inclusive culture, and high-performance expectations.

About the team

Upstream Studios is the full-stack experience organization for GitLab. We imagine it, we design it, we document it, we ship it—partnering across product, engineering, and marketing to deliver a continuous deployment of quality.

We integrate research, design, frontend engineering, documentation, and brand into a unified delivery pipeline, shaping how customers experience GitLab from first impression to final deployment. For more information on how we work, see the Upstream Studios section of the GitLab Handbook.

About the Role

As a Staff Product Designer, you’ll lead design for cross-cutting platform experiences–the foundational elements that touch every workflow regardless of stage. This role requires deep collaboration; every decision ripples across the product. You’ll partner closely with Product Management, Engineering, and designers cross stages to translate ambiguity into clear direction, define solutions, and ship work that meaningfully improves the experience for developers and DevSecOps teams.

This role will be project based, starting with Knowledge Graph, and solving persistent problems that span organizational boundaries and require a holistic view of the product. Along the way, you’ll share knowledge, contribute to our Pajamas Design System, and mentor other designers. Staff designers are key culture carriers who model collaboration, iterative ways of working while pushing the bar on craft.

What You’ll Do

• Lead design on platform experience – Drive the end-to-end design process for cross-cutting features and workflows that impact users across the product. Define both tactical deliverables that solve immediate user problems and strategic outputs that connect to longer-term platform vision.
• Partner cross-functionally – Coordinate across multiple groups to align on platform-level experiences. Work closely with Product Managers and Engineering Managers to shape priorities, scope MVCs, and ensure design intent is maintained through development.
• Elevate craft and quality – Demonstrate excellence in interaction design, visual design, and systems thinking. Raise the quality bar through thoughtful feedback in design reviews and by modeling high standards in your own work.
• Contribute to the design system – Actively contribute to Pajamas by identifying reusable patterns, proposing new components, and ensuring your group’s work extends and adheres to system standards.
• Mentor and support others – Coach Product Designers and Senior Product Designers through pairing, design critiques, and knowledge sharing. Help onboard new team members and contribute to a collective team culture.
• Ground work in research – Conduct usability studies, competitor evaluations, and formative research. Collaborate with UX Research on problem validation and incorporate insights to fulfill user and business needs.

What You’ll Bring

• Demonstrated ability to lead design on complex, ambiguous projects that require significant cross-functional collaboration
• Strong portfolio showing end-to-end product design work, from problem framing through shipped solutions
• Experience mentoring designers and elevating team craft
• Proficiency with Figma and prototyping tools
• Excellent communication skills–ability to present work, articulate rationale, and facilitate alignment
• Experience collaborating closely with Product Management and Engineering
• Systems thinking and experience contributing to or working with design systems
• Familiarity with developer tools, DevSecOps, or technical B2B products is a plus
• Experience working in remote, distributed teams

About the Role

As a Staff Product Designer for Security & Compliance, you'll lead design for complex security experiences that help organizations protect their software supply chain, manage vulnerabilities, and meet compliance requirements. This role sits at the intersection of deep technical security concepts and user-centered design—translating intricate workflows into clear, usable experiences for developers and security teams.

Your initial focus will be on Software Supply Chain Security (provenance and attestation, signing and verification, dependency firewall, SBOM, and malicious package detection). Over time, your work will span the broader Security & Compliance portfolio, including application security scanners, policy governance, vulnerability management, and agentic orchestration. You'll partner closely with Product Management and Engineering to ensure independently-owned features connect into coherent customer workflows.

This role requires deep systems thinking. Security decisions ripple across the platform—from CI/CD pipelines to registries to deployment. You'll define interaction patterns that scale across product areas, contribute foundational components to our Pajamas Design System, and help establish the design language for how GitLab communicates risk, trust, and compliance status to users.

Staff designers are key culture carriers who model collaboration, iterative ways of working, and high craft standards while mentoring other designers in the organization.

What You’ll Do

• Lead design for security and compliance experiences – Drive end-to-end design for complex security workflows across the software supply chain, including application security scanner, dependency firewall, SBOM, malicious package detection, vulnerability triage, and agentic orchestration. Define both tactical solutions for immediate user problems and strategic patterns that connect to longer-term platform vision.
• Translate technical complexity into clarity – Partner with subject matter experts to transform technical complexity into accessible, value-focused experiences for different user types—from security practitioners to developers who need security integrated seamlessly into their workflow.
• Partner cross-functionally –  Coordinate across multiple security product groups to align on cohesive experiences. Work closely with Product Managers and Engineering Managers to shape priorities, scope MVCs, and ensure design intent is maintained through development. 
• Elevate craft and quality – Demonstrate excellence in interaction design, visual design, and systems thinking. Raise the quality bar through thoughtful feedback in design reviews and by modeling high standards in your own work.
• Contribute to the design system – Actively contribute to Pajamas by identifying reusable patterns, proposing new components, and ensuring your group’s work extends and adheres to system standards.
• Mentor and support others – Coach Product Designers and Senior Product Designers through pairing, design critiques, and knowledge sharing. Help onboard new team members and contribute to a collective team culture.
• Ground work in research – Conduct usability studies, competitor evaluations, and formative research. Collaborate with UX Research on problem validation and incorporate insights to fulfill user and business needs.

What You’ll Bring

• Demonstrated ability to lead design on complex workflows that require significant cross-functional collaboration
• Strong portfolio showing end-to-end product design work, from problem framing through shipped solutions
• Experience with security, compliance, DevSecOps, or developer-focused B2B SaaS products
• Experience mentoring designers and elevating team craft
• Ability to communicate complex technical topics in clear, value-focused ways for different audiences
• Excellent communication skills and the ability to present work, articulate rationale, and facilitate alignment
• Systems thinking and experience contributing to or working with design systems
• Experience working in remote, distributed teams
• Proficiency with Figma and prototyping tools

About GitLab

GitLab is the most comprehensive AI-powered DevSecOps platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world.

As an all-remote company since day one, we hire globally and support flexible work. We offer competitive compensation, equity, benefits, and unlimited PTO.

For full role responsibilities and expectations, see the Staff Product Designer role description in our handbook.

GitLab is an equal opportunity employer committed to creating an inclusive environment for all employees.

An overview of this role

As a Staff Technical Program Manager at GitLab, you'll drive some of our most important cross-functional portfolios and programs across the engineering organization. This role sits at the center of complex, cross-team work spanning multiple functions, where success comes from creating clarity, managing cross-functional coordination, and helping teams deliver meaningful outcomes over multiple quarters. You'll partner closely with engineering and product organizations to move high-priority initiatives forward, especially in areas where scope is broad, stakeholders are many, and the path ahead isn't fully defined.

This is a role for someone who can work comfortably in ambiguity while still bringing structure, momentum, and accountability to large programs. You'll operate with strong judgment and latitude, helping key stakeholders make informed choices, surfacing risks early, and keeping execution aligned to business goals. At GitLab, this role has grown in strategic importance, and you'll directly influence priorities and decisions across organizational boundaries while advancing programs that shape how our teams build and scale the platform.

Some examples of our projects:

• Driving portfolio-level planning and execution for high-priority engineering programs across research and development
• Coordinating multi-quarter initiatives that require alignment across engineering, product, and partner teams such as Monetization, Fulfillment, Utilization, and Legal

What you’ll do

• Lead the planning, execution, and delivery of high-priority, cross-functional programs across GitLab's engineering organization.
• Operate at the portfolio level to identify dependencies, track progress, manage risk, and help teams deliver against defined objectives, milestones, and measurable outcomes over multiple quarters.
• Partner directly with Engineering Directors, Vice Presidents, Product leadership, and technical leaders to align on priorities, program goals, trade-offs, and execution plans.
• Create structure in ambiguous spaces by defining program frameworks, decision points, operating cadences, and communication plans that help teams move forward.
• Translate technical architecture discussions, infrastructure considerations, and system dependencies into clear program plans that teams can execute against.
• Drive stakeholder coordination across organizational boundaries, including collaboration with teams such as Monetization, Fulfillment, Utilization, Legal, and senior individual contributors across engineering stages.
• Communicate program status, risks, and decisions clearly to senior stakeholders and executive audiences, with a focus on concise updates and actionable next steps.
• Strengthen how programs are run by improving planning practices, supporting outcome-oriented execution, and helping the teams you support work more effectively at scale.

What you’ll bring

• Proven technical program management experience, including operating at the Staff or Senior Staff level.
• Proven success leading large, complex, cross-functional programs in a fast-paced, distributed engineering environment.
• Strong technical fluency, with the ability to engage credibly with engineers and architects on topics such as continuous integration and continuous delivery (CI/CD), cloud infrastructure, application programming interfaces (APIs), and distributed systems.
• Exceptional stakeholder management skills and strong written and verbal communication, especially when working with senior engineering and product leaders.
• Comfort using program and project management tools such as GitLab, Jira, or similar platforms to manage execution and visibility.
• Ability to read technical discussions, identify dependencies and risks, and turn complex inputs into practical plans, milestones, and decisions.
• Demonstrated ability to take ownership of complex programs, ask thoughtful questions, make sound decisions, collaborate constructively across teams, and move work forward in ambiguous environments.

About the team

The Technical Program Management team helps GitLab deliver complex work across research and development by bringing focus, coordination, and execution discipline to programs that span multiple teams. We partner closely with engineering and product leaders to support initiatives that are too broad or interdependent to be solved within a single function. The work is high visibility and high impact, and it plays an important role in helping GitLab scale how we plan, prioritize, and deliver.

You'll join a small team that works in an all-remote, async-first environment and values direct communication, trust, and shared ownership. We're collaborative and outcomes-focused, with space for autonomy in how work gets done. You'll work alongside other technical program managers and build strong partnerships with leaders across engineering and product, while helping connect efforts across business-critical areas. We support one another by sharing context early, flagging risks quickly, and staying focused on practical progress over perfect process.

Location Type: Hybrid

About the Role:

Our Analyst Development Representatives are the driving force behind the transcripts on our platform! We’re redefining how investment research is done by fostering a high-performance culture. By connecting with industry experts, our Analysts help grow our content platform and disrupt the status quo in the investment research/expert network industry.

What You'll do

• Source and prospect industry experts for our customers on critical, time-sensitive projects.
• Creatively investigate, identify, and source industry information and experts using various tools.
• Contact top decision-makers and C-level executives across industries via LinkedIn, email, and phone calls.
• Connect investors with these decision-makers to help them make the best-informed decisions.
• Take ownership of multiple projects simultaneously in a performance-driven environment.
• Control your earnings potential by exceeding quotas and staying ahead of monthly metrics.
• As you advance and master the role, you have the opportunity to move into customer-facing account management where you will interact daily with global institutional investors & hedge fund managers, leading project management and primary research efforts.

Who You Are:

• A track record of tremendous success in sales, recruiting, account management, sourcing or similar roles.
• Experience with and comfort with strategically sourcing, and cold outreach. 
• Excellent verbal and written communication skills, with the confidence to engage with C-level executives.
• Energy, enthusiasm and a positive attitude (we have fun here, we want you to also!).
• Persistence, drive and a goal-focused mindset as you own projects from initiation to completion.
• Strong attention to detail and ability to effectively prioritize tasks within a fast-paced environment.
• Coachable, with a willingness to learn and improve.
• Thirst for learning in a fast-paced environment
• Be not only competitive with everyone around you but also self-competitive and want to exceed your own personal best each month
• Works well within a team to motivate drive and take pride in your team's successes

Benefits & Perks:

• Two percent match of base salary for pension plan.
• Health Insurance for you and your immediate family.
• Life Assurance and Income Protection will be provided by Irish Life Assurance.
• Pre-tax commuter benefits.
• Unlimited annual leave.

Please feel free to click the link for more information on our Employee Benefits.

Location Type: Hybrid

About the Role:

Our Analyst Development Representatives are the driving force behind the transcripts on our platform! We’re redefining how investment research is done by fostering a high-performance culture. By connecting with industry experts, our Analysts help grow our content platform and disrupt the status quo in the investment research/expert network industry. For this role we are looking for a native French speaker (C1/C2 levels).

What You'll do

• Source and prospect industry experts for our customers on critical, time-sensitive projects.
• Creatively investigate, identify, and source industry information and experts using various tools.
• Contact top decision-makers and C-level executives across industries via LinkedIn, email, and phone calls.
• Connect investors with these decision-makers to help them make the best-informed decisions.
• Take ownership of multiple projects simultaneously in a performance-driven environment.
• Control your earnings potential by exceeding quotas and staying ahead of monthly metrics.
• As you advance and master the role, you have the opportunity to move into customer-facing account management where you will interact daily with global institutional investors & hedge fund managers, leading project management and primary research efforts.

Who You Are:

• A track record of tremendous success in sales, recruiting, account management, sourcing or similar roles.
• Experience with and comfort with strategically sourcing, and cold outreach. 
• Excellent verbal and written communication skills, with the confidence to engage with C-level executives.
• Energy, enthusiasm and a positive attitude (we have fun here, we want you to also!).
• Persistence, drive and a goal-focused mindset as you own projects from initiation to completion.
• Strong attention to detail and ability to effectively prioritize tasks within a fast-paced environment.
• Coachable, with a willingness to learn and improve.
• Thirst for learning in a fast-paced environment
• Be not only competitive with everyone around you but also self-competitive and want to exceed your own personal best each month
• Works well within a team to motivate drive and take pride in your team's successes

Benefits & Perks:

• Two percent match of base salary for pension plan.
• Health Insurance for you and your immediate family.
• Life Assurance and Income Protection will be provided by Irish Life Assurance.
• Pre-tax commuter benefits.
• Unlimited annual leave.

Please feel free to click the link for more information on our Employee Benefits.

Location Type: Hybrid

About the Role:

Our Analyst Development Representatives are the driving force behind the transcripts on our platform! We’re redefining how investment research is done by fostering a high-performance culture. By connecting with industry experts, our Analysts help grow our content platform and disrupt the status quo in the investment research/expert network industry. For this role we are looking for a native German speaker (C1/C2 levels).

What You'll do

• Source and prospect industry experts for our customers on critical, time-sensitive projects.
• Creatively investigate, identify, and source industry information and experts using various tools.
• Contact top decision-makers and C-level executives across industries via LinkedIn, email, and phone calls.
• Connect investors with these decision-makers to help them make the best-informed decisions.
• Take ownership of multiple projects simultaneously in a performance-driven environment.
• Control your earnings potential by exceeding quotas and staying ahead of monthly metrics.
• As you advance and master the role, you have the opportunity to move into customer-facing account management where you will interact daily with global institutional investors & hedge fund managers, leading project management and primary research efforts.

Who You Are:

• A track record of tremendous success in sales, recruiting, account management, sourcing or similar roles.
• Experience with and comfort with strategically sourcing, and cold outreach. 
• Excellent verbal and written communication skills, with the confidence to engage with C-level executives.
• Energy, enthusiasm and a positive attitude (we have fun here, we want you to also!).
• Persistence, drive and a goal-focused mindset as you own projects from initiation to completion.
• Strong attention to detail and ability to effectively prioritize tasks within a fast-paced environment.
• Coachable, with a willingness to learn and improve.
• Thirst for learning in a fast-paced environment
• Be not only competitive with everyone around you but also self-competitive and want to exceed your own personal best each month
• Works well within a team to motivate drive and take pride in your team's successes

Benefits & Perks:

• Two percent match of base salary for pension plan.
• Health Insurance for you and your immediate family.
• Life Assurance and Income Protection will be provided by Irish Life Assurance.
• Pre-tax commuter benefits.
• Unlimited annual leave.

Please feel free to click the link for more information on our Employee Benefits.

Location Type: Hybrid

About the Role:

Our Analyst Development Representatives are the driving force behind the transcripts on our platform! We’re redefining how investment research is done by fostering a high-performance culture. By connecting with industry experts, our Analysts help grow our content platform and disrupt the status quo in the investment research/expert network industry. For this role we are looking for a native Spanish speaker (C1/C2 levels).

What You'll do

• Source and prospect industry experts for our customers on critical, time-sensitive projects.
• Creatively investigate, identify, and source industry information and experts using various tools.
• Contact top decision-makers and C-level executives across industries via LinkedIn, email, and phone calls.
• Connect investors with these decision-makers to help them make the best-informed decisions.
• Take ownership of multiple projects simultaneously in a performance-driven environment.
• Control your earnings potential by exceeding quotas and staying ahead of monthly metrics.
• As you advance and master the role, you have the opportunity to move into customer-facing account management where you will interact daily with global institutional investors & hedge fund managers, leading project management and primary research efforts.

Who You Are:

• A track record of tremendous success in sales, recruiting, account management, sourcing or similar roles.
• Experience with and comfort with strategically sourcing, and cold outreach. 
• Excellent verbal and written communication skills, with the confidence to engage with C-level executives.
• Energy, enthusiasm and a positive attitude (we have fun here, we want you to also!).
• Persistence, drive and a goal-focused mindset as you own projects from initiation to completion.
• Strong attention to detail and ability to effectively prioritize tasks within a fast-paced environment.
• Coachable, with a willingness to learn and improve.
• Thirst for learning in a fast-paced environment
• Be not only competitive with everyone around you but also self-competitive and want to exceed your own personal best each month
• Works well within a team to motivate drive and take pride in your team's successes

Benefits & Perks:

• Two percent match of base salary for pension plan.
• Health Insurance for you and your immediate family.
• Life Assurance and Income Protection will be provided by Irish Life Assurance.
• Pre-tax commuter benefits.
• Unlimited annual leave.

Please feel free to click the link for more information on our Employee Benefits.

What Is The Role : 

Developers and community matter. Our users and contributors have helped ensure that the Elastic Stack (including Elasticsearch, Kibana, Beats, and Logstash) is more than just code — they are open source projects that people love to use.

We’re looking for someone who can connect with our global audience through creative, educational, and visually engaging content. You don’t need to be a Senior Engineer — but you should have a strong technical foundation, curiosity to learn, and the skills to tell compelling stories about technology.

Your work will combine writing, visuals, and video — with no waiting on others to get it done. From drafting a Twitter thread in the morning to publishing an infographic and editing a short video in the afternoon, you’ll take ideas from concept to launch, end to end.

What You Will Be Doing:

• Create engaging technical content for social media, blogs, and YouTube, covering Search, AI, and Elasticsearch in ways that are approachable and inspiring. Topics range from foundational and evergreen topics to today's LLM release.
• Write short-form content (Twitter threads, LinkedIn posts) that distills complex concepts into clear, shareable insights.
• Produce simple, high-quality videos and infographics yourself — from scripting and recording to editing and publishing.
• Explore new trends in Search, AI, and developer tools, and translate them into content our audience cares about.
• Build demos and examples to support your content or share the highlights of the latest research papers.
• Add a creative spark to Elastic’s content to keep our community engaged and draw in new audiences.

What You Bring : 

• Solid technical background and experience in an engineering role.
• Demonstrated ability to create a variety of content formats: blog posts, social media threads, videos, infographics.
• Comfortable working independently and seeing projects through from idea to publication without waiting on others.
• Curiosity and adaptability to quickly pick up new tools and topics.
• A collaborative mindset and willingness to share ideas, in a fully distributed team.
• Strong written and spoken communication skills in English.

Intercom is hiring a Senior Product Designer to push the boundaries of product craft.

We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.

This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.

At Intercom, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

Why this role exists

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.

Must Have Experience

We’re looking for a world-class IC designer who:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

Who This Role Is Not For

This role is not for you if:

• You prefer strategy, research or system design over execution—this is a craft-heavy role.
• You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity.
• You don’t obsess over details—we’re looking for someone who sweats the pixels.
• You primarily work on marketing sites—this role is about designing deep, functional software experiences.

Day-to-Day Responsibilities

What you’ll be doing:

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

What Success Looks Like

You’ll know you’re successful if:

1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. You’ve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You don’t need direction—you see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered, clear, and easy to implement.
5. Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you. 

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Intercom is hiring a Senior Product Designer to push the boundaries of product craft.

We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.

This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.

At Intercom, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

Why this role exists

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.

Must Have Experience

We’re looking for a world-class IC designer who:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

Who This Role Is Not For

This role is not for you if:

• You prefer strategy, research or system design over execution—this is a craft-heavy role.
• You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity.
• You don’t obsess over details—we’re looking for someone who sweats the pixels.
• You primarily work on marketing sites—this role is about designing deep, functional software experiences.

Day-to-Day Responsibilities

What you’ll be doing:

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

What Success Looks Like

You’ll know you’re successful if:

1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. You’ve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You don’t need direction—you see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered, clear, and easy to implement.
5. Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you. 

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Intercom is hiring an exceptional Staff/Principal level Product  Designer to push the boundaries of product craft.

We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.

This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.

At Intercom, design is in our DNA. With 60+ designers across R&D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.

Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

Why this role exists

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.

This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.

Must Have Experience

We’re looking for a world-class IC designer who:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

You’ll know you’re successful if: 
1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. You’ve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You don’t need direction—you see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered, clear, and easy to implement.
5. Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire 
process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit
for you.

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you. 

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed

Intercom is hiring an exceptional Staff/Principal level Product  Designer to push the boundaries of product craft.

We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.

This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.

At Intercom, design is in our DNA. With 60+ designers across R&D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.

Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

Why this role exists

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.

This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.

Must Have Experience

We’re looking for a world-class IC designer who:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

You’ll know you’re successful if: 
1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. You’ve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You don’t need direction—you see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered, clear, and easy to implement.
5. Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire 
process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit
for you.

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you. 

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed

About the Role: 

We’re seeking a high-performing Account Executive with 6+ years of B2B SaaS closing experience to drive strategic new business growth within the Financial Services market. This role is suited to a proven closer who excels in managing complex sales cycles, landing net-new logos, and expanding revenue within high-value accounts.

You will partner with a global sales team to execute a targeted growth strategy across buy-side and sell-side financial institutions, contributing meaningfully to enterprise revenue and long-term market expansion.

Who You Are:

• 6+ years of full-cycle B2B SaaS closing experience, with consistent quota overachievement.
• Strong track record of new business acquisition and net-new logo wins (Across UK, Ireland and Europe) 
• Experience selling into Financial Services (buy side and/or sell side) preferred.
• Comfortable managing medium-to-high velocity pipelines while navigating more complex, multi-stakeholder sales cycles.
• Skilled in value-based selling, executive-level discovery, and delivering impactful product demonstrations.
• Strong commercial acumen with disciplined forecasting and pipeline management.
• Experienced in carrying six-figure to seven-figure annual revenue targets.
• Effective collaborator across SDR, Customer Success, Product, and leadership teams.
• Confident communicator able to engage stakeholders from analyst to C-suite.
• Resilient, strategic, and motivated by performance-driven environments.

What You’ll Do: 

• Drive net-new business and strategic revenue growth within a defined Financial Services territory.
• Own the full sales cycle from prospecting through close, managing complex deal structures where required.
• Build and execute territory and account plans aligned to revenue targets.
• Conduct executive-level discovery and tailored product demonstrations.
• Maintain accurate forecasting and strong deal progression discipline.
• Partner cross-functionally to ensure successful onboarding and long-term account expansion.
• Provide market intelligence and competitive insights to inform GTM strategy.

This role is ideal for an experienced, commercially astute AE looking to deepen their impact in Financial Services while contributing to enterprise-level growth in a high-performing SaaS environment.

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent! 

What's the opportunity? 

We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent.

As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.

What will I be doing? 

• Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact.
• Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.
• Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.
• Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.
• Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.
• Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.

What skills do I need? 

• Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.
• Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.
• Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.
• Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.
• Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.

Why you'll love it here 

• You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.
• You’ll have real autonomy, real impact, and real responsibility.
• You’ll help build the next generation of customer service through the power of AI.
• You’ll help shape the future of AI PM craft at Intercom.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

What's the opportunity? 

We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent.

As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.

What will I be doing? 

• Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact.
• Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.
• Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.
• Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.
• Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.
• Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.

What skills do I need? 

• Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.
• Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.
• Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.
• Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.
• Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.

Why you'll love it here 

• You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.
• You’ll have real autonomy, real impact, and real responsibility.
• You’ll help build the next generation of customer service through the power of AI.
• You’ll help shape the future of AI PM craft at Intercom.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? 

We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent.

As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.

What will I be doing? 

• Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact.
• Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.
• Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.
• Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.
• Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.
• Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.

What skills do I need? 

• Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.
• Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.
• Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.
• Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.
• Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.

Why you'll love it here 

• You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.
• You’ll have real autonomy, real impact, and real responsibility.
• You’ll help build the next generation of customer service through the power of AI.
• You’ll help shape the future of AI PM craft at Intercom.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Chief Information Security Officer (CISO), Belfast

The Role
We are seeking a strategic and hands-on Chief Information Security Officer (CISO) to lead and evolve the security function at TRG Screen, a global provider of market data and technology cost management solutions serving leading financial institutions including banks, asset managers, and hedge funds. The role spans both internal security — corporate IT policies, controls, and a remote workforce across the US, EU, UK, and India — and external security, protecting the products and solutions we deliver to clients. Reporting to the CTO and working closely with the Head of IT/Operations, the CISO will operate across a complex infrastructure encompassing AWS, Azure, and on-premises data centres.

This is a high-impact role with genuine ownership — you will set the security agenda for a growing global business, with the mandate and senior leadership backing to build the function on your own terms. The timing is significant: we are actively embedding AI into our products and operations, making this an opportunity to define how we approach AI security from the ground up, in a sector where data protection and client trust are paramount.

Key Responsibilities

• Security Strategy & Governance

• Define and execute the company’s information security strategy, roadmap, policies, and standards
• Define and enforce internal IT security policies, covering endpoint security, access management, and controls suited to a remote, globally distributed workforce
• Maintain and build upon our existing certifications (ISO 27001, SOC 2 Type II), and drive expansion of SOC 2 coverage across our full product portfolio
• Ensure compliance with GDPR and applicable data protection regulations across our EU and global client base, and support the organisation’s future pathway toward ISO 42001 for AI governance

• Application & Product Security

• Partner with Engineering to embed security into the software development lifecycle (SDLC)
• Provide guidance on secure architecture and development planning
• Oversee vulnerability management and remediation efforts
• Own the external security posture of our client-facing products and solutions, ensuring security is embedded from design through to deployment

• AI Security

• Define and implement a framework for securing AI-powered features and capabilities embedded within our products, including the security of AI agents, models, and associated infrastructure
• Govern the safe and compliant use of AI tools internally, including copilots and AI agents used by our workforce

• Client & Operational Security

• Oversee security aspects of client support operations, ensuring strong controls and responsiveness
• Act as a key escalation point for security-related client matters
• Support customer audits, security questionnaires, and due diligence processes

• Risk Management & Incident Response

• Identify, assess, and manage security risks across the business
• Lead incident response planning and execution
• Continuously improve detection and response capabilities

• Leadership & Collaboration

• Act as a trusted advisor to the CTO and broader executive leadership on security risks, strategy, and emerging threats
• Work in close partnership with the Head of IT/Operations, and collaborate across Product, Engineering, and Client teams globally to align security priorities with business objectives
• Build and scale security awareness across the organisation, including a remote and globally distributed workforce
• Grow and shape the security function over time, with the opportunity to build out direct reports as the function matures

What We’re Looking For

• 7–12 years of experience in information security, with demonstrated senior leadership (e.g., CISO, Director, or Head of Security) within a SaaS or technology environment
• Strong understanding of application security and secure software development
• Strong working knowledge of compliance frameworks including ISO 27001 and SOC 2, with hands-on experience managing or achieving these certifications; solid understanding of GDPR compliance across multiple jurisdictions
• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• Experience securing complex, multi-cloud environments (AWS and Azure) alongside on-premises data centre infrastructure
• Awareness of AI security practices and risks, including securing AI-powered product features and governing internal AI tool usage
• Based in or with easy access to the US East Coast or UK/Ireland, comfortable leading remote teams across the US, EU, UK, and India, and willing to travel periodically to our offices in New York, London, or Belfast

Our collaborative, rewarding environment provides the ideal setting for students to launch their careers. Our goal is to fill our bench with employees who have the potential to become tomorrow's leaders.

Hiring Tracks 

Investment Banking 

Rigorous pursuit of your success. Every transaction. Every time. Our investment bankers are 100 percent committed to your organization’s sustained success. By drawing on our deep industry and product experience as well as our dedicated global resources, we provide advisory and financing services that allow you to capitalize on today’s opportunities and anticipate tomorrow’s challenges. 

Learn More 

Investment Management 

We are committed to building enduring relationships with our clients. We work closely with private and public pension funds, insurance companies, endowments, foundations, and sovereign wealth funds, as well as financial advisors. We are 100% active-employee-owned with broad-based ownership. Our investment teams are solely focused on active management and employ disciplined, analytical research processes across a wide range of strategies, including U.S. equity, non-U.S. equity, and emerging markets debt. William Blair is based in Chicago with global resources providing expertise and solutions to meet our clients’ evolving needs.

Learn More 

Private Wealth Management 

Our professionals advise high-net-worth individuals and families, foundations, and endowments on investing, wealth planning, lending, and philanthropy. Through continuing dialogue with clients, advisors provide customized investment strategies built on financial expertise and an unwavering focus on clients’ evolving needs.

Learn More 

Equities

Through an experienced salesforce and robust distribution network, we deliver customized investment strategies, access to senior management, underwriting, and trade execution for equity and debt securities to investors and issuers globally. We serve mutual funds, investment advisory firms, banks, pension funds, insurance companies, and other money managers across North America, Europe, and Asia.

Learn More 

Equity Research

Our award-winning equity research analysts deliver superior investment ideas and value-added perspective for more than 625 companies, across six growth-oriented sectors: consumer; financial services and technology; global industrial infrastructure; global services; healthcare; and technology, media, and communications. William Blair’s research universe is well-diversified geographically and ranges in market capitalization with and emphasis on small- and mid-cap stocks.

Learn More 

Strategic Resources

Our centralized services of Marketing, Information Technology, Human Resources, Legal & Compliance, Finance and Workplace & Real Estate Management provide the service delivery to maximize business impact. Our ability to increase responsiveness to changing business needs makes it more likely to deliver sustained business impact, especially during disrupted business conditions.

Learn More 

We are looking for a Senior Data Scientist to join our Product Engineering team in Helsinki, Dublin, or the UK. 

If you are a naturally curious problem-solver who thrives on discovering innovative ways to extract value from data, this is your chance to lead high-impact initiatives for a fast-growing SaaS powerhouse

In this role, you will… 

• Solving the "Unsolvable": Dive into massive datasets to architect and implement robust, data-driven solutions that solve high-stakes business problems for our customers.
• Product-Embedded Innovation: Focus on building and embedding insights directly into the Supermetrics product suite, moving beyond theory into live, functional features.
• The Scale-Up Mindset: Thrive in a high-velocity environment where you are expected to pioneer new solutions, remain creative, and lead with a relentless "product-first" focus.
• Fueling the AI Engine: Leverage Supermetrics’ one-of-a-kind dataset to build market-differentiated products. If data is the fuel for AI, you’ll be sitting on one of the best "refineries" in the industry.
• High-Leverage Impact: Utilize our unique data access to create solutions that simply can’t be built anywhere else, giving you the platform to make a massive, visible impact on the industry

Your day-to-day work and responsibilities include…

• Identify opportunities to use advanced data science techniques leveraging a wide variety of MarTech data to solve problems and provide new insights to our customers.
• Develop and deploy AI/ML solutions, creating new products and value for our customers.
• Transform data science prototypes into scalable, production-ready, data-driven products in partnership with our infrastructure/engineering teams.
• Embed AI-powered features and automation tools in data science applications to improve velocity, product quality and customer experience as needed.
• Communicate the impact and outcomes of data science initiatives to stakeholders across the organization.
• Stay current with AI/ML advancements and continually seek for new ideas or paradigms that will add value to our customers.

This position is for you if you have…

• An advanced degree in a STEM-related field such as Mathematics, Statistics, Computer Science, Engineering, or a related field, or equivalent work experience.
• 5+ years of experience in Data Science or ML and AI with real-world data within a product development and/or research setting.
• Expertise in statistical analysis, ML modeling, experimentation, and optimization.
• Hands-on experience working with LLMs and AI agents, including fine-tuning, retrieval-augmented generation (RAG), and deploying models to enhance product features.
• A proactive mindset, a continual pursuit of new ideas and data sources, and the ability to systematically tackle ambiguous problems with a data-driven, hypothesis-based approach.
• Proficiency in Python and SQL, with experience using libraries such as Pandas, NumPy, Scikit-learn, and deep learning frameworks like TensorFlow or PyTorch.
• Experience working with Agent frameworks (e.g. google adk, LangChain) and AI agent evaluation
• Expert-level experience building and deploying data science products using cloud platforms (e.g., AWS, GCP) and MLOps tools.
• Strong project management experience and ability to work with a diverse, distributed, and talented group of people.
• Excellent written and verbal communication skills to explain technical concepts to non-technical stakeholders.
• Domain knowledge of large-scale, data-driven SaaS applications.

We also appreciate…

• Experience with MarTech advanced analytics techniques and use cases (i.e. propensity modelling, Media Mix Modelling, personalisation/customer segmentation).
• Experience in the end-to-end development of AI products.

Benefits we offer…

• Competitive compensation package, including equity
• Great work equipment, and home office allowance for those working in our fully remote locations
• Health care benefit and leisure time insurance
• Annual 1000 euros of personal learning budget
• Sports and wellbeing allowance

Benefits may vary depending on location. 

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

Get to know our Engineering team at supermetrics.com/careers/engineering

#LI-Remote / #LI-Hybrid #LI-FullTime

Role overview

CarGurus is seeking a Senior Product Manager to help lead dealer-facing marketplace initiatives within our International Product team. As one of the fastest-growing areas of our business, this role offers a unique opportunity to shape the future of the CarGurus marketplace across our global markets while delivering meaningful value to our customers.

In this role, you will own a key piece of the dealer side of the CarGurus marketplace, identifying high-impact opportunities that improve dealer outcomes and strengthen marketplace performance. Working within a two-sided marketplace, you’ll collaborate closely with Engineering, UX/Design, Data Science, and Analytics teams to define, build, and launch products and features that support our growing businesses in Canada and the UK.

This role will also play a critical part in launching CarGurus’ new Dublin technology office. As part of the founding Product and Engineering team in Dublin, you will help shape both the product direction and team culture from the ground up while building products that power CarGurus’ international marketplaces. You will partner closely with the Engineering Manager and a newly forming team of full-stack engineers to establish the team’s product vision, roadmap, and ways of working. Together, you’ll deliver both greenfield initiatives and adaptations of existing CarGurus dealer products for our international customer base.

If you enjoy working in a fast-paced, entrepreneurial environment, tackling complex marketplace problems, and helping build new teams and products from the ground up, we’d love to hear from you.

What you’ll do

• Help lead the roadmap and strategy for dealer-facing marketplace products within our international markets, ensuring alignment with business goals, dealer needs, and broader company initiatives.
• Guide cross-functional teams through end-to-end cycles of ideation, discovery, design, development, launch, testing, and iteration to deliver impactful products and features.
• Partner closely with the Engineering Manager and engineering team in Dublin to establish and deliver high-impact product initiatives.
• Ideate and research greenfield development initiatives for our international markets in Canada and the UK.
• Identify opportunities to improve dealer outcomes and marketplace performance by leveraging user research, market insights, and data analysis.
• Collaborate with Engineering, Design, Data Science, and Product Data Analytics teams to translate insights into clear product requirements and prioritized initiatives.
• Work closely with product leaders responsible for the consumer side of the marketplace to ensure alignment across the platform.
• Coordinate product launches in partnership with go-to-market teams, including Sales, Marketing, Operations, Customer Success, and Support, to drive adoption and success of new products and features.
• Continually analyze the impact of your team’s work on dealers, consumers, and the CarGurus business, using data to inform iteration and product strategy.

What you’ll bring

• 5+ years of experience in product management or similar roles in fast-paced, dynamic environments working collaboratively with engineering, design, and analytics teams.
• Experience owning and delivering products from concept through launch and iteration in high-ownership environments.
• Strong analytical skills and the ability to translate data into actionable insights that inform product decisions.
• Comfort navigating complex and ambiguous problem spaces and distilling them into clear priorities and product requirements.
• A proven ownership mindset paired with the ability to drive alignment across cross-functional teams and stakeholders.
• Excellent verbal and written communication skills, with experience collaborating effectively with both technical and non-technical partners.
• Highly curious, with the desire to learn quickly, adapt rapidly, and continuously improve.
• Strong customer empathy and the ability to understand the needs of both dealers and consumers within a marketplace environment.
• Experience working on two-sided marketplace products or B2B platforms is a plus.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

At Toast, we don’t just build software; we power the heartbeat of local communities. As a Product Designer in the Commerce R&D org, you will be at the forefront of shaping new AI-powered experiences that drive transformative outcomes for restaurant owners and staff. Your mission is to harness artificial intelligence to solve some of the most complex operational challenges in hospitality.

Working within the Vision AI team, you will partner with research, product and engineering peers to transform raw signals, operational complexity, and restaurant pain points into seamless, innovative product experiences. You’ll immerse yourself in the fast-paced world of hospitality to understand the “why” behind every workflow, using your design expertise to create tools that help restaurants operate more efficiently, make smarter decisions, and grow with confidence.

We are looking for a designer with a Founder’s Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and help build the AI-powered future of the restaurant industry, we want you on the line with us.

A day in the life (Responsibilities) 

• Own and drive the end-to-end design process for AI-powered product experiences across Point of Sale and other restaurant management applications, moving from early discovery and concept development through high-fidelity execution with strong autonomy.
• Translate complex operational problems into intuitive product experiences by using customer research, workflow analysis, usage data, and business context to shape clear, impactful design decisions.
• Design for the realities of restaurant operations, creating workflows that are fast, reliable, and easy to trust in high-pressure, time-sensitive environments.
• Partner closely with Product, Engineering and Research to define how Vision AI capabilities come to life in the product, balancing technical feasibility, model behavior, and user needs.
• Create polished, high-fidelity artifacts that account for ambiguity, edge cases, and evolving AI system behavior, while leveraging and contributing to the Toast design system to ensure quality and scalability.
• Make work visible early and often, using prototypes, storytelling, and systems thinking to build alignment, clarify tradeoffs, and influence product direction across cross-functional partners.
• Champion a human-centered approach to AI by designing experiences that build customer confidence, communicate system status clearly, and make complex automation feel transparent, helpful, and actionable.
• Help raise the collective bar through design critiques, collaboration, and mentorship, while also integrating emerging AI-first tools and methods into your practice to accelerate learning, exploration, and execution.

What you'll need to thrive (Requirements)

• You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact.
• You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex, real-world constraints.
• You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners.
• You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys.
• You are comfortable designing in emerging areas where the technology is evolving, and you can translate ambiguity into clear, usable experiences for customers.
• You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces and contexts.
• 3+ years in product design, showing a clear progression from executing tasks to owning broader product outcomes and strategy.

***Please include a portfolio link with your application.***

This is a hybrid role requiring in-office collaboration two days per week in our Dublin office.

#LI-HYBRID
#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

In this role, you will shape the future of how our customers interact with their data—designing intuitive reporting products, delivering actionable insights, and building the APIs that empower internal teams to innovate on Toast’s data advantage. This role is pivotal to unlocking the full potential of our restaurant data for our customers and for Toast. You will collaborate with teams across Toast to transform complex data into meaningful insights that drive restaurant success while creating the foundational systems that fuel data-driven decision-making across Toast. If you’re passionate about delivering exceptional user experiences, thrive at the intersection of strategy and execution, and are eager to make an outsized impact, we’d love to have you on our team.

You are obsessed with customers and how they work. You wake up thinking about how to help our customers understand their data, and how we can bring the right amount of context to that data. You love solving complex problems, looking across experiences, and scaling simplicity for customers and for internal teams. You are grounded in user feedback, cross-functional partnership, and can translate customer and user needs and product vision into world-class experiences that work at scale.

You have a proven track record of building and shipping user-facing experiences that include explaining complex information in simple ways. You understand the power of AI and how to measure and evaluate the success of cross-cutting experiences like reporting. 

A day in the life (Responsibilities) 

• Own and drive the roadmap for reporting, helping to figure out how we can deliver a consistent, high quality customer experience across products and lines of business
• Work closely with customers, designers and developers to concept, prototype, ship, measure, and improve reporting and data experiences across Toast surfaces
• Partner with multiple teams to figure out how to bring insights and context to data for customers
• Help define and implement how we use data to power AI experiences
• Research and get to know customers (internal and external) directly 
• Champion customer needs across Toast by building strong relationships horizontally and vertically

What you'll need to thrive (Requirements)

• Experience as a product manager, including API design and management, reporting products, platform-thinking, as well as building customer-facing data experiences across web, mobile
• Experience developing and launching products with cross-functional constraints, not just technical constraints, and working collaboratively and effectively with cross functional teams  
• Exceptional communication skills, able to work well with architects, engineers, designers, customers, as well as executives and functional leaders outside of R&D
• Passion for and knowledge of the role data plays for R&D teams, including how to structure data for use in AI-driven products
• Entrepreneurial mindset and ability to create a compelling product vision
• Take ownership of an existing product, and figuring out how to improve and iterate on it including setting, measuring, and optimizing the right metrics

#LI-HYBRID
#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

We’re looking for a Staff Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.

What will I be doing?

• Be responsible for a significant product area or leading an important project.
• Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.
• Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. 
• Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.
• Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact. 
• Evaluate impact through quantitative and qualitative measures, both in beta and after full release.
• Own and maintain the quality of your product area, ensuring every release delivers world-class software.
• Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. 
• Be a leader in your team or projects by role-modelling our company values and R&D principles. 

What skills do I need?

There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills: 

• Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.  
• Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team
• Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.
• Build World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.
• AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.
• Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.
• Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment. 

Benefits

• We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 
• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? 

The Research, Analytics & Data Science (RAD) team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.

AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that do the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.

The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.

This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.

What will I be doing? 

• Design, evaluate, and ship AI-powered internal tools for GTM use cases - including account research & summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization & follow-ups.
• Work end-to-end: Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.
• Prototype fast, ship to learn: Rapidly build with users, then productionize quickly to iterate and deliver impact.
• Instrument for adoption and outcomes: Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).
• Evangelize and enable: Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.

What skills do I need? 

• Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.
• LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.
• Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.
• Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.
• Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.
• Collaborative product mindset - comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

#LI-Hybrid

What's the opportunity? 

The Research, Analytics & Data Science (RAD) team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.

AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that do the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.

The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.

This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.

What will I be doing? 

• Design, evaluate, and ship AI-powered internal tools for GTM use cases - including account research & summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization & follow-ups.
• Work end-to-end: Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.
• Prototype fast, ship to learn: Rapidly build with users, then productionize quickly to iterate and deliver impact.
• Instrument for adoption and outcomes: Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).
• Evangelize and enable: Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.

What skills do I need? 

• Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.
• LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.
• Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.
• Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.
• Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.
• Collaborative product mindset - comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. 
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

#LI-Hybrid

What's the opportunity? 

The Research, Analytics & Data Science (RAD) team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.

AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that do the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.

The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.

This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.

What will I be doing? 

• Design, evaluate, and ship AI-powered internal tools for GTM use cases - including account research & summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization & follow-ups.
• Work end-to-end: Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.
• Prototype fast, ship to learn: Rapidly build with users, then productionize quickly to iterate and deliver impact.
• Instrument for adoption and outcomes: Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).
• Evangelize and enable: Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.

What skills do I need? 

• Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.
• LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.
• Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.
• Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.
• Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.
• Collaborative product mindset - comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

#LI-Hybrid

What's the opportunity? 

Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing? 

• Identify areas where ML can create value for our customers

• Identify the right ML framing of product problems

• Working with teammates and Product and Design stakeholders

• Conduct exploratory data analysis and research

• Deeply understand the problem area

• Research and identify the right algorithms and tools

• Being pragmatic, but innovating right to the cutting-edge when needed

• Perform offline evaluation to gather evidence an algorithm will work

• Work with engineers to bring prototypes to production

• Plan, measure & socialize learnings to inform iteration

• Partner deeply with the rest of team, and others, to build excellent ML products

What skills might I need? 

• Broad applied machine learning knowledge

• 3-5 years applied ML experience

• Practical stats knowledge (experiment design, dealing with confounding etc)

• Intermediate programming skills

• Strong communication skills, both within engineering teams and across disciplines.

• Comfort with ambiguity

• Typically have advanced education in ML or related field (e.g. MSc)

• Scientific thinking skills

Bonus skills & attributes 

• Track record shipping ML products

• PhD or other experience in a research environment

• Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering

• Strong stats or math background

• Visualization, data skills, SQL, matplotlib, etc.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Relocation support for those moving to our offices

What's the opportunity? 

Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing? 

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

• Identify areas where ML can create value for our customers

• Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders

• Conduct exploratory data analysis and research - Deeply understand the problem area

• Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed

• Perform offline evaluation to gather evidence an algorithm will work

• Work with engineers to bring prototypes to production

• Plan, measure & socialize learnings to inform iteration

• Partner deeply with the rest of team, and others, to build excellent ML products

What skills might I need? 

• 5-8 years applied ML experience

• Previous background in a senior/staff role (data science, software development or academic)

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Strong programming skills

• Experience as the primary technical leader for a team

• Strong communication skills, both within engineering teams and across disciplines.

• Comfort with ambiguity

• Typically have advanced education in ML or related field (e.g. MSc)

• Scientific thinking skills

Bonus skills & attributes 

• Track record shipping ML products

• PhD or other experience in a research environment

• Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering

• Strong stats or math background

• Visualization, data skills, SQL, matplotlib, etc.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Relocation support for those moving to our offices

What's the opportunity? 

Intercom’s AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. 
 
We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test. 
 
We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy. 
 
We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Intercom are not just people managers: they also have a track record of IC contributions, and can stay close to the work of their team. We won’t ask you to write code every day, but you should feel comfortable giving technical advice to your team and having a good deep grasp of what it should (or shouldn’t!) work on (and maybe even do an occasional code review or a PR).  

What will I be doing? 

• Managing, mentoring and coaching a team of 10+ ML scientists, spread across our three offices in Dublin, London and Berlin. 
• Collaborating with ML, engineering, product, and design leaders to shape work of the team and the impact it has on our products. 
• Enabling your team to achieve high levels of productivity, performance and reliability.
• Expanding the team and promoting its brand both internally and externally (recruitment, event planning, etc.).

What skills might I need? 

• Experience leading, developing and supporting ML teams that deliver impact quickly.
• A 5+ year track record of your own individual contributions in ML, AI, NLP, or data-related field.
• Excellent applied ML and coding skills.
• The ability to thrive in an ambiguous environment with a high degree of autonomy.
• Strong communication skills, both within technical teams and across disciplines.
• MSc or PhD in an ML-related field, or similar knowledge.

Bonus skills & attributes 

• Track record shipping ML user-facing products.
• Experience in a research environment.
• Deep experience in an applicable ML area - e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering.
• Data skills: visualization, SQL etc.
• Deep knowledge of software engineering practices.
• Experience in recruiting ML scientists in a capacity similar to a hiring manager.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.