The opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Coach junior specialists on the daily job. 
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Sr. Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need: 

Experience:

• BA/BS degree 
• Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus) 

What you will learn: 

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

The opportunity:

The role of the Air Operations Associate, Indonesia is a critical part of Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. Your direct stakeholders are the partners within your region, account management, customs teams, air carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the future operational model at Flexport allowing us to effectively scale to achieve our mission of making global trade easier for everyone

You will:

• On a day to day basis , working closely with our stakeholders to manage , plan and execute Air Bookings to ensure that shipments meet committed service levels
• Decide on the best consolidation of shipments to optimize margins.
• Contribute to build Flexport air export planning processes & tools.
• Provide customer service and troubleshoot any issues

You should have:

• 5+ years of relevant work experience
• An internal track record of success in an operational or planning role;
• Very structured and with high level of energy;
• Strong analytical background and full mastery of analytical tools (Excel, etc.);
• Strategic vision and ground floor execution;
• Excellent communication, interpersonal, and organizational skills;
• Next-level attention to detail;
• A mastery of email communication. You keep the inbox at zero;
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it;
• Previous experience in Forwarder or Airline Space Control / Revenue Management / Export Planning a plus.
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!

The Opportunity:

The role of the Ops Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need:

Experience:

• BA/BS degree 
• (Preferred) 1-2 years of prior experience in Logistics, Warehousing, Freight Forwarding, Supply Chain or Consulting; (High performing fresh grad could be considered)
• Fluent in English and Bahasa Indonesia (Written & Spoken)

Mindset:

• Desire to “build a better machine” and get irritated when things aren’t optimal
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
• Strategic vision and ground floor execution
• Excitement to manage vendor relations and create best-in-class, innovative structures to do so
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations.

What you will learn:

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

Future tracks this role could lead to:

• Procurement or other expert roles requiring deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You will have built processes and tools or led webinars, amplifying your knowledge.
• Client advisor/ account management. Your deep passion for growing our customers’ business sets you on a path to become their advocate and representative at Flexport.
• Team leadership. You learn how to be a player-coach who apprentices team members on skill development.

Job Title         : Group Head eCommerce

Job Summary

The Group Head eCommerce is a senior leadership role responsible for driving end-to-end eCommerce performance across key marketplaces, with a strong focus on Shopee and TikTok Shop. This role oversees strategy, operations, media, and affiliate growth while managing and developing high-performing teams. As a client-facing leader, the role requires strong commercial acumen, deep marketplace expertise, and the confidence to represent the company in strategic discussions with key clients.

Key Responsibilities

eCommerce Strategy & Growth

• Lead and define overall eCommerce strategy across marketplaces (Shopee, TikTok Shop, and others) to drive revenue, profitability, and sustainable growth.
• Develop integrated approaches covering onsite performance, affiliates, creators, operations, and promotions.
• Identify growth opportunities through data-driven insights, platform innovations, and competitive benchmarking.

Marketplace & Media Expertise

• Own in-app and onsite advertising strategies for Shopee and TikTok (e.g. search ads, discovery ads, live ads, product ads).
• Optimize performance through budget allocation, funnel strategy, and continuous testing.
• Stay up to date with platform algorithm changes, new ad products, and best practices.

Operations & Affiliate Ecosystem

• Oversee end-to-end marketplace operations, including campaign planning, product readiness, pricing, logistics coordination, and execution.
• Lead affiliate and creator commerce strategies, ensuring alignment between content, traffic, and conversion.
• Collaborate closely with internal and external stakeholders to ensure seamless execution.

Team Leadership & Management

• Lead, coach, and develop multi-functional eCommerce teams (media, affiliates, operations).
• Set clear KPIs, ensure accountability, and build a strong performance-driven culture.
• Act as a mentor and escalation point for complex commercial or operational challenges.

Client & Stakeholder Management

• Serve as a senior client-facing representative in strategic meetings, reviews, and business planning sessions.
• Build trust and credibility with clients through strong marketplace knowledge and clear recommendations.
• Translate client business objectives into actionable eCommerce strategies.

Requirements & Qualifications

• Strong background in eCommerce marketplaces, with hands-on experience across media, affiliates, and operations.
• Prior experience at eCommerce and/or leading beauty players.
• Proven track record managing and scaling eCommerce performance for brands or clients.

Skills & Competencies

• Deep understanding of Shopee and TikTok Shop ecosystems, including in-app / onsite advertising.
• Strong leadership and people management capabilities.
• Commercial mindset with the ability to balance growth and efficiency.
• Confident communicator with experience leading client-facing discussions and presentations.
• Analytical, structured, and comfortable making decisions in a fast-paced environment.
• Ready to engage directly with senior stakeholders and clients.
• High ownership, adaptability, and collaborative mindset.

Title: Indonesia Office Manager, Full Time

The Indonesia Office Manager will partner with the APAC Office Manager and Executive Assistant in managing Jakarta office including Data Center offices’ day-to-day administration and operations, providing support, and managing all office systems and services. This position develops and streamlines systems and processes, ensuring office efficiency and managing office policies and communications. The candidate must be a self-starter, strive for results, exercise good judgment, and have excellent communication skills, attention to detail, and manage time, which is essential as you support this team. In addition, the ability to handle numerous projects, a heavy workflow with a high accuracy level, and the professionalism to interface with high-profile customers are necessary. This position reports to the Office Manager and Executive Assistant, APAC.

Candidate must be energetic, friendly, dependable, and professional with a polite demeanor and positive attitude. Previous experience working in an office setting is highly preferred.

Primary Responsibilities

• Manage Jakarta office in Data Center & Kino Tower office, and any future offices in Indonesia.
  • Maintain office appearance and make improvements as needed
  • Coordinate office schedules, arrange meetings and catering
  • Streamline office processes as headcount increases
• Manage one existing Admin staff who station in the Data Center.
• Oversee office budgets
  • Reconcile office and executive expenses, budgeting, and vendor management, negotiating contracts and cultivating vendor relationships
• Manage office systems and services, negotiate corporate rates and service contracts as required
• Assist with travel logistics, meeting preparation, calendar management, and overseeing the flow of the day and week at the office
• Provide administrative support as necessary, including doing research, creating reports, managing data in spreadsheets, keeping records and confidential information current
• Assist the legal department in capturing signatures and additional confidential information as needed
• Manage the Executive and Office Management Department's intranet site
• Plan and coordinate internal events in Indonesia.
  • Organizing and supporting small and large meetings and conference set-up
  • Partner with Marketing on more significant events as needed
• Implement office policies
  • Create office standards
  • Find and implement service providers for offices
  • Partner with HR as needed
• Employee relations
• Acting as a liaison between the employees and upper management
• Assist with employee onboarding and offboarding
• Assist in hiring, training, and managing local administrative staff
• Coordinate employee relations outreach through welcome packages, life event care packages, and additional items
• Partner with Marketing
• Maintain accurate inventories of marketing-related materials and products, including ordering new supplies
• Provide event support
• Manage special projects, including, but not limited to
  • Office improvements
  • Office move

Knowledge, Skills & Abilities

• Native Indonesian and fluent in English communication skills, both written and spoken.
• Strong written and verbal communication in leading teams and coordinating with peers and other disciplines to drive projects/issues to closure.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Approaches new challenges and high-pressure situations with a positive attitude and calm
• demeanor
• Superb ability to prioritize and manage multiple projects/responsibilities.
• Superb ability to meet committed timelines, leveraging assistance/input from peers.
• Strong and effective team player working with various disciplines and peer groups; can cover all tasks required to 'get a job done.'
• Strong attention to detail.
• Reliability and discretion; handle confidential matters with care.

Experience/Education

• 10+ years of experience
• Bachelor's degree
• Strong knowledge and experience in Microsoft Office, office management responsibilities, systems and procedures, and administrative duties
• Experience in business administration is a strong plus
• Experience in the Data Center industry, Construction, or Real Estate environments is a plus

Job Title: Producer  

Role: Freelancer

Duration: 3 months

Location:  Jakarta, Indonesia

About the role: 

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage. 

They oversee the costing, pre-production, production, and post-production for both still and moving image shoot production jobs, under the guidance of the Creative Director & Account Director, ensuring the job is delivered on time and on budget, whilst also ensuring agency and client requirements are met. 

They will work with the client and internal teams to schedule projects and resources and will help source the right production partners to fulfill projects to the highest standards. 

They will have a good understanding of Design, Video, Digital and Film disciplines and work hand in hand with these depts. They will create timing plans/budgets within our own systems, assume responsibility for the review/approval process of the creative output and ensure the projects they own run on time and on budget 

What you will be doing:  

• Maintaining a holistic and hands-on approach to production management – setting, maintaining, and communicating all milestones from content strategy and calendarization to production planning, creative development, and execution, identifying roadblocks and proactively managing expectations with client stakeholders.  
• Deeply rooted in the creative process, able to anticipate when trade-offs should be made, able to clearly communicate goals and risks to project partners and the team.  
• Establish and coordinate executional teams, planning requirements, and coordinating and completing projects on time, within budget and scope, with multiple partners.  
• Opens jobs, produce estimates, and PO’s while overseeing billing and reconciliation  
• Provide performance reporting   
• Ensures projects are delivered in scope for assigned brands  
• Comfortable with scope-based projects, and discussing/backing them into budgets with client  

What you need to be great in this role: 

• Successful candidates will possess a passion for creating content that engages social communities, in service of the brand’s objectives for their social audiences. 
• Self-directed, hands-on implementer – an excellent teammate who brings creative problem-solving, organization, and process best practices to every project. 
• Effectively partners cross-functionally with all levels of management, building trust and rapport to support business growth strategies and marketing initiatives on a diverse range of creative projects. 
• Invested in the vision of the project, just as much as the planning and process management. 
• Bachelor's degree or equivalent practical experience 
• 4–6 years of creative production experience for an Agency and/or internal Brand Marketing team 
• Thrive in a fast-paced, global environment, energized by new challenges 
• Extensive experience with photography, videography, and animation/illustration/motion graphics deliverables 
• Experience with live-action video and editing 
• Outstanding organization, communication, and presentation skills 
• Experience managing external production vendors 
• Lead end-to-end shoot planning: produce shot lists, schedules, call sheets and technical specs and ensure flawless execution on the day. 
• Act as on-set lead, building and maintaining detailed day-by-day shoot schedules, coordinating pre-production meetings between the agency and clients. 
• Plan and allocate production resources (crew, kit, studio time) to maximise utilisation and control overtime costs. 
• Act as the production lead on set, making real-time decisions to keep shoots on schedule and within scope, escalating to Creative/Account Directors when trade-offs are required. 
• Manage talent logistics and compliance (rates, release forms, wardrobe, schedules) and ensure adherence to union or location-specific rules when relevant. 
• Issue, review and approve POs and supplier invoices in line with agency finance policies; maintain cost transparency with clients and internal stakeholders. 
• Manage review and approval cycles (internal and client), ensuring timely sign-off and change request documentation. 
• Oversee final asset QC for technical specs and creative standards before distribution. 
• Coordinate cross-functional teams (creative, design, motion, account) and external partners; run stakeholder planning sessions and status updates. 
• Mentor and manage junior production staff and freelancers; build crew lists and maintain preferred vendor relationships. 
• Demonstrable experience producing complex shoots (multi-day, multi-location or multi-camera). 
• Basic understanding and genuine interest in artificial intelligence (AI) technologies, showcasing a curiosity for exploring its applications and potential impact. 
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17124

#LI-FA1 #LI-Onsite

aCommerce The Next Gen 2026

Are you ready to kick-start your career in the exciting world of e-commerce?

Our Internship Program 2026 is open to students from all backgrounds who are eager to gain hands-on experience in the dynamic and ever-evolving e-commerce industry.

Opening Internship Roles:

• Business Performance Management
  
  • Intern - Academy Program
    • The Academy Program Intern will support the aCommerce Academy Team with the coordination and logistics of learning programs, including organizing training sessions, managing content, and preparing reports. This is an opportunity for a detail-oriented, collaborative individual, proficient in Thai and English, to gain hands-on experience in corporate learning and development within a supportive e-commerce environment.
  • Intern - Document AI Processor
    • The Document AI & RPA Development Intern is involved in the end-to-end lifecycle of intelligent automation, focusing on teaching AI to "read" and process documents. Key responsibilities include data labeling for AI model training and assisting in the design, building, and testing of RPA workflows to automate internal use cases.
• Key Account Management
  
  • Intern - Key Account Management (Thailand)
    • The Key Account Management Intern is support the marketing team in the fast-paced e-commerce industry, with responsibilities covering market research, content creation, influencer campaign coordination, and administrative support. The role requires strong organizational skills, basic Excel proficiency, and a high interest in social media trends and pop culture.
• Marketing Services
  
  • Intern - Communication Planning & Strategy
    • This intern will primarily support the KOL&Affiliate lifecycle by sourcing and managing the talent pool, coordinating relationships, and overseeing execution. Key responsibilities also include managing KOL planning, payment processes, and providing essential data and reporting support.
  • Intern - Social Commerce (Indonesia)
    
    • This Social Commerce Intern is responsible for coordinating daily live streams, creating and editing engaging short-form video content, and performing on-camera product demonstrations. The ideal candidate will be confident, charismatic, possess basic to intermediate video editing skills, and have a strong understanding of current social media and live commerce trends to drive sales and community engagement.
  • Intern - Marketing Key Account Management
    • The Marketing Key Account Management Intern supports the Key Account team by managing client accounts, tracking campaign performance metrics (KPIs, ROAS), and coordinating internal marketing execution across four key areas: Client & Account Support, Performance & Data Tracking, Campaign Execution Support, and Administrative Coordination
• Technology
  • Intern - Business Intelligence
    • The Business Intelligence Intern (Power BI) is to support the development of data-driven insights and dashboards that help the organization make informed business decisions. The intern will learn and apply Power BI skills to transform raw data into meaningful visualizations, assist in maintaining data accuracy, and contribute to ongoing business intelligence projects.
• Human Resources
  • Intern - People & Places (HR Operations)
    • This HR Operations Intern will be involved in HR Employee Project creation and execution and supporting HR daily tasks.
• Operations
  • Intern - Store Operations
    • The intern will be centrally involved in the SKU Creation Activity Base Project, thereby acquiring practical experience in essential E-commerce operations and developing proficiency in foundational Microsoft Excel skills.

What You’ll Gain from aCommerce The Next Gen:

• Practical knowledge and skills through real-world job training.
• Exposure to key areas of the e-commerce industry.
• Opportunities to work alongside industry professionals and grow your network.
• A strong foundation to help you launch your career.

Qualification: 

• Currently studying for a bachelor and master degree in Computer science, computer engineering, Business Administration, Marketing or any related fields
• Strong verbal and written communication skills
• Strong passion for and desire to explore a career in the e-commerce industry.
• Ability to work independently and collaboratively within a team.
• Ability to meet deadlines and adapt to a dynamic work environment.
• Good command in English and other relevant local languages.

A creative designer produces artwork and design concepts that can take on many different forms. For example, you might create visuals, brainstorm concepts, work with team members to develop concepts,

and ensure that the final product is aligned with the company or client standards.

Responsibilities

Specifically, this role will be doing:

• Determine the message the design should portray
• Create graphic design that identify the client campaign or convey a message
• Follow aCommerce work process and flow for creative request
• Follow the deadline and the lead time
• Able to priority work
• Able to control cost and performance
• Follow the direction given in the brief when creating the creative requests
• Incorporate changes recommended by the clients into the final design
• Review designs for errors before submitting them
• Content creation base on campaign
• Copy writing &Translation

Qualification

• Strong design for mobile and gadget product and electronic category
• Excellent in Photoshop, Illustrator and any other design tools
• Excellent in UI/UX is a plus
• Able to do microsoft office
• Able to do motion / animated gif
• Good attitude toward work
• Always create a good environment at work
• Able to design for desktop, mobile, and tablet
• Initiative
• Multi-tasking
• Creativity
• Able to understand the clients’ need and accept the client’s decisions
• Good English skill

Additional

• A good team player
• Comfortable to both working with the team and working individually
• Able to work with other related departments, such as key account management, web developers, channel managers, etc.
• Able to endure fast pace environment and time pressure

About aCommerce

aCommerce is an Ecommerce enabler for businesses in ASEAN. We provide holistic end-to-end Ecommerce solutions covering marketing, channel management, call center, fulfillment and logistics in one integrated platform. Founded in 2013 we are currently 1300 employees and continuously hiring to support our business growth.

Our Culture

Embrace and Drive Change

If you are not prepared to deal with constant change, then you probably are not a good fit for the company. We embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it.

Personal Growth

It's important to constantly challenge and stretch yourself and not be stuck in a job where you don't feel like you are growing or learning. Our goal is to help employees unlock that potential.

Working in a WOW environment

We are not an average company, our service is not average, and we don't want our people to be average. We expect every employee to deliver WOW. We seek to WOW our customers, our co-workers, our vendors, and our partners.