Scale is a vital part of bringing AI-enabled technologies to the world, from autonomous driving to drones, robots, and large language models. For example, Scale works with the world's top self-driving car and robotics ML teams as well as the largest companies in the generative AI space. 

As our customer base is growing, you will be on the front lines of our field engineering efforts for our federal AI projects, having the opportunity to meaningfully impact millions of dollars in revenue by working closely with our largest public sector customers and ensuring that they become passionate, lifelong Scale customers.

Our Field Engineers ensure customers' experiences with Scale's technology are seamless and optimized to build a successful, long-term partnership. Field Engineers partner closely with Product, Engineering, and Operations to lead existing customers through building production-grade data pipelines. We do this by knowing our customer’s use-cases inside and out, and creating the tooling and documentation needed to scalably support their growth.

Field Engineers in general are experts on Scale's products and codebase, and have general technical knowledge on web development, using APIs, and working with large volumes of data. Field Engineers are strong relationship builders, great project managers, and always fun to work with. 

The ideal person is a software engineer generalist who enjoys working with clients directly, taking ambiguous requirements and issues, and quickly designing and building sustainable solutions in close collaboration with the Product and Engineering teams. This role is at the intersection of customer delivery, product, and engineering, giving you a breadth of experience and fully leveraging both sides of your brain. If this sounds like you, we invite you to apply!

You will:

• Implement end-to-end data integrations, syncing customer’s data to Scale’s platform and back
• Work closely with our customer’s engineering teams to optimize data pipelines, including providing input towards designing API endpoints and input/output schemas
• Design, develop and maintain playbooks, internal tools, Scale’s documentation and SDKs to quickly get customers set up for long-term success
• Partner with Software Engineers and Operations to remove any technical hurdles customers may face / Debug technical issues impacting delivery and own technical escalations coming from the customer
• Be accountable for the customer’s technical experience throughout their time with Scale
• Work with AEs and PMs to identify customer-specific feature requests
• Develop technical domain expertise in areas of Large Language Models, 2D Image Annotation, and working with API integrations
• Evangelize Scale and interact with customers at major events
• Have an active TS/SCI clearance

Ideally you'd have:

• Track record of success as a hybrid customer-facing engineer or similar function, wearing multiple hats along the way
• Prior technical hands-on experience working with clients in a pre or post-sales capacity to realize business goals
• Prior experience developing with Python and JavaScript, or other modern software languages
• Strong engineering background preferably in Computer Science, Mathematics, or other quantitative fields
• Strong project management and interpersonal skills
• Presentation skills with a high degree of technical credibility when speaking with executives and front-line engineers
• High level of comfort communicating effectively across internal and external organizations
• Intellectual curiosity, empathy, and ability to operate with high velocity

Nice to haves:

• Experience in AI
• Experience working in classified environments
• Previous experience as a technical go-to-market resource
• Understanding of DevSecOps principles, including secure software delivery, infrastructure as code, and continuous integration/deployment
• Hands-on knowledge of container orchestration with Kubernetes and experience with Helm charts for application deployment
• Experience automating infrastructure and configuration management using Ansible or similar tools

What You’ll be Owning:

• We are actively searching for Data Scientists, located in Hawaii, to support our team. We have varying levels of Data Scientist roles, depending on years of experience and education.
• Performs tasks associated with Big Data Platform management, utilizes skills in programming languages, develops prototype algorithms as well as algorithm refinements, and supports data visualization and analytics.  

What You Must Have:

• Bachelor’s Degree with 3 years of relevant experience OR Associates degree with 5 years of relevant experience 
• Bachelor’s Degree must be in Mathematics, Applied Mathematics Statistics, Applied Statistics, Machine learning, Data Science, Operations Research, or Computer Science or a degree in a related field (Computer Information Systems, Engineering), a degree in the physical/hard sciences (e.g. physics, chemistry, biology, astronomy), or other science disciplines with a substantial computational component (i.e. behavioral, social, or life) may be considered if it included a concentration of coursework (5 or more courses) in advanced Mathematics (typically 300 level or higher, such as linear algebra, probability and statistics, machine learning)  and/or computer science (e.g. algorithms, programming, , data structures, data mining, artificial intelligence).  College-level requirements, or upper-level math courses designated as elementary or basic do not count.  Note: A broader range of degrees will be considered if accompanied by a Certificate in Data Science from an accredited college/university.
• Relevant experience must be in designing/implementing machine learning, data science, advanced analytical algorithms, programming (skill in at least one high-level language (e.g., Python)), statistical analysis (e.g., variability, sampling error, inference, hypothesis testing, EDA, application of linear models), data management (e.g., data cleaning and transformation), data mining, data modeling and assessment, artificial intelligence, and/or software engineering. Experience in more than one area is strongly preferred
• Active TS/SCI w/poly

What Would Be Nice to Have:

• Foundations: (Mathematical, Computational, Statistical) 2. Data Processing: (Data management and curation, data description and visualization, workflow, and reproducibility)
• Modeling, Inference, and Prediction: (Data modeling and assessment, domain-specific considerations)
• Devise strategies for extracting meaning and value from large datasets. Make and communicate principled conclusions from data using elements of mathematics,
• Statistics, computer science, and application specific knowledge.
• Through analytic modeling, statistical analysis, programming, and/or another appropriate scientific method, develop and implement qualitative and quantitative methods for characterizing, exploring, and assessing large datasets in various states of organization, cleanliness, and structure that account for the unique features and limitations inherent in data holdings.
• Translate practical mission needs and analytic questions related to large datasets into technical requirements and, conversely, assist others with drawing appropriate conclusions from the analysis of such data. Effectively communicate complex technical information to non-technical audiences. Make informed recommendations regarding competing technical solutions by maintaining awareness of the constantly shifting, processing, storage and analytic capabilities and limitations.