Summary

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. 

Job Description
We’re seeking a (Senior/Middle) Product Owner who will be responsible for overseeing the development and execution of products in our Payments portfolio by working to translate product strategy into executable work for software development teams. You will be a pivotal member of our Agile software delivery teams, responsible for defining and prioritizing the product roadmap for our SaaS solutions within the Payments and Compliance industries. Operating within the SAFe Agile framework, you will collaborate closely with cross-functional teams to ensure the successful delivery of high-quality software solutions that meet market demands and customer needs. We're seeking the one who can serve as a hands-on contributor to the future of Aperia.   

Core Responsibilities

Your week-to-week work will break out across the following activities: 

• Working closely with product and design colleagues to synthesize outcomes from UX research, design sprints, user testing, and development prototypes, to create user stories, design documents, and actionable development tasks.
• Collaborate with development teams, including Scrum Masters, developers, and testers, providing clear and concise guidance on priorities and requirements.
• Take ownership of the backlog and collaborate with stakeholders to elaborate business requirements.
• Liaising with software and quality engineers to refine and prioritize the product backlog, ensuring user stories are well-defined, estimated, and ready for development.
• Engage with VN and US stakeholders to understand unmet needs, validate pain points, and incorporate insights into the product development lifecycle that validate the product hypotheses.
• Lead the release planning, sprint ceremonies, and review sessions to ensure alignment with business objectives and customer expectations.
• Contribute to retrospectives and support the team in delivering product increments every 2 weeks, while continuously improving Agile practices.
• Effectively manage multiple teams while balancing priorities. 

Technical Skills

• 3+ years’ experience as a product owner/product manager
• Experience inventorying jobs to be done, breaking down extensive features into incremental, executable pieces, and writing user stories.  
• The ability to illustrate concepts to convey new ideas or work out complex UX workflows.  
• Strong English proficiency in all skills, particularly in technical writing and ability to communicate requirements clearly.
• Strong communication skills with scrum teams and stakeholders.
• Experience with Microsoft 365 and Azure DevOps/Jira or similar.
• Proficient in the Scrum/Kanban framework. 

Things that separate you from the rest: 

• Experience in building products on Cloud platforms, Cloud migration, specifically Azure Cloud.
• Data-driven mindset and critical thinking.  
• Can-do attitude and willingness to learn and adapt to change.
• Experience in Fintech, Banking business procedures, SaaS products.
• Have an understanding of cloud-based databases (e.g., MongoDB, CosmosDB). 

Education: Bachelor's Degree or higher

Job Type

• Full-Time

Schedule

• Monday to Friday

Work Location (Hybrid)

• The Six8 Building: 24 Phan Dinh Giot, Tan Binh District, HCMC.

Benefits

• Health insurance  
• Dental insurance 
• Paid time off 
• Parental leave 
• Childcare assistance 
• Education reimbursement 

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.

Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.

Your Impact

Imagine the year 2030. Advanced technology has automated routine tasks to put Police Officers back in the community, dramatically improving the quality and safety of our lives. Artificial Intelligence connects the dots and surfaces insights to help prevent crime and keep officers and citizens informed and protected.

Today, public safety officers spend up to 40% of their time on the job filling out paperwork. Not only is this tedious for officers, but the never-ending pile of paperwork reduces the amount of time they can spend out in the field, protecting their communities. That's why we're building Axon Records — a cloud-native web platform that cuts down on paperwork so that officers can spend more time prioritizing the safety of their communities.

As a Sr. Fullstack Engineer on the IRS Vietnam team, you will own features across the entire stack — from React-based UI to GraphQL APIs and Go microservices — and contribute directly to expanding Axon Records to international law enforcement agencies in the US, Australia, and the UK. You will help shape how the platform handles complex, country-specific reporting requirements at scale.

This is a high-impact role with opportunities for technical leadership and cross-team influence.

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Report to: Software engineering manager
Responsibilities:

The Ideal Candidate

• You are a strong fullstack engineer comfortable owning features from the UI layer through to backend services and infrastructure
• You have a product mindset — you care about the end-user experience, not just the code
• You are self-directed and able to lead feature delivery across teams with minimal guidance
• You are a great communicator. You write design documents, participate in architecture discussions, and document best practices to raise the bar for the team
• You thrive in a distributed, remote-first environment and collaborate effectively across time zones

Sound exciting? We think so too. Apply now to join a team that's turning this vision into a reality.

What You'll Work On

• International NIBRS (US/CA/AU/UK) — Build and generalize OOTB spec generation pipelines to support crime reporting standards for US, CA, AU and UK agencies
• Form Builder — Extend the form validation engine to support country/state-specific rules, enabling international agency onboarding
• Localization & i18n — Localize Activity Logs, Notifications, and Workflows for international deployments
• Schema Store (Schemastorus) — Contribute to the schema registry that powers form validation and spec management across the platform
• API Gateway (Hermes) — Build and maintain the GraphQL API layer connecting React frontends to Go microservices via gRPC

Basic Qualifications

• 5+ years of experience building and shipping production web applications across the full stack
• Strong proficiency in React and TypeScript on the frontend
• Strong proficiency in at least one backend language: Node.js or Go
• Experience with GraphQL (Apollo Client and/or Apollo Server)
• Experience with gRPC and microservices architecture
• Experience scaling systems with Kubernetes and Docker
• Experience mentoring junior engineers and facilitating cross-team collaboration
• Experience with observability tools such as DataDog, Splunk, or Sentry

Preferred Qualifications

• Experience with internationalization (i18n) or building multi-locale, multi-tenant SaaS platforms
• Experience with Protocol Buffers and service-to-service communication patterns
• Experience designing for high availability, reliability, security, and performance
• Familiarity with TypeORM, MySQL, or similar ORM/database tooling
• Experience with CI/CD pipelines and infrastructure-as-code (Terraform, Helm)
• Influences peers, advises senior leaders, coaches and mentors junior team members

Your Impact

You’ll be part of an engineering team, participate in multiple activities to develop features of Axon’s camera products from inception, through design, development, and release. You live and breathe device software that require high stability and fast, consistent performance. You love working with the latest open source technologies, and can leverage your system design skills to make the right technical decisions on a system that needs to be bullet-proof.

Not only can you drive decisions among competing engineering trade-offs, your empathy with customers allows you to intuit innovative solutions for our customer problems. You will be working closely with product managers and designers to ensure we are building the right solution for our customers. You also enjoy mentoring other engineers, and love to be a hands-on teacher helping to up level the engineers around you as of a senior engineer.

Join us to work with a passionate, mission-driven group of folks who want to positively impact the lives of first responders and those that they serve.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Report to: Software Engineering Manager
Responsibilities:

• Design, develop, and deploy new features for Axon’s camera systems in in a secure, privacy preserving way.
• Coordinate across teams on a breadth of platforms including desktop, mobile applications, and backend services.
• Set a high technical bar for the team through code and architecture design reviews.
• Participate in technical issues troubleshooting and solving of the team.
• Resolve ambiguity in product requirements potentially resolve conflicting requirements.
• Mentor and coach junior engineers.

What you bring

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Electronics, or an equivalent technical field.
• 2 years experience of professional embedded software development. Understanding of computer science fundamentals in data structures, algorithms, run-time analysis, object-oriented design and code quality verification.
• Solid programming skills, and programming language experience with C/C++, Golang.
• Experience with embedded Linux development, writing unit test, integration and/or system level tests.
• Strong in embedded software problems troubleshooting and solving skills.
• Have knowledge of embedded networking tech stack (network protocols TCP/IP, UDP, Bluetooth, DNS, WiFi, etc.).
• Ability of quick learning and adapt to new technologies and systems.
• Good English communication.

Referred

• Master’s Degree in Computer Science, Engineering, Electronics, or an equivalent technical field.
• Familiarity with CI/CD tools (such as Jenkins, TeamCity), source code repositories (i.e. Git), Jira
• Knowledge of security in computing.
• Yocto experience.
• Agile Software Development Lifecycle methodology.

Benefits that Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning and Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

The Position

We are seeking a talented and motivated Software Engineer (C++) to join our growing Technology Office team. You will be part of Predictive Alin AI team.

You will contribute to building and innovating high-performance, cutting-edge technologies and solutions that power our products across on-premise, cloud, and hybrid environments. Working with modern toolchains and frameworks, you’ll help deliver secure, scalable, and efficient software that makes a real impact.

As part of a truly global engineering team (with colleagues in Vietnam, Spain, Romania, UK, US, Georgia, and Hungary), you’ll collaborate closely with talented engineers worldwide—both locally in Ho Chi Minh City and remotely—while enjoying the support of an international, high-performing culture.

What You Will Be Doing

• Collaborate closely with the Engineering Manager and Romania-based team on planning, architecture, design, development, and maintenance of high-quality applications
• Analyze business and technical requirements, define system features, and translate them into robust, maintainable functionality
• Write clean, efficient C++ code; conduct thorough code reviews; and develop comprehensive unit tests
• Create and maintain clear technical documentation for code, architecture, and processes
• Proactively identify and implement improvements in performance, security, reliability, and developer experience
• Mentor junior engineers and share best practices across the global team
• Partner with distributed engineering teams to deliver secure, up-to-date, and high-performing software

What We Need From You

• 1+ years of professional software engineering experience
• 1+ years of hands-on experience with modern C++ (strong preference for C++17/20 expertise)
• Solid proficiency with CMake and GCC toolchain
• Deep understanding of:
  • Multithreading, atomics, synchronization primitives, thread pools, and producer-consumer patterns
  • Lock contention mitigation and race condition prevention
  • CPU/memory profiling tools (e.g., perf, VTune, Valgrind, flame graphs)
  • Cache behavior, memory layout, allocation strategies, and performance implications
• Proven track record of optimizing performance-critical code paths
• Experience with CI/CD pipelines (ideally TeamCity)
• Basic working knowledge of AWS services (S3, API Gateway, DocumentDB)
• Good understanding of OS-level concepts (file systems, processes) on both Windows and Linux
• Experience with Docker/containerization
• Strong grasp of design patterns, OOP principles, and clean code practices
• Excellent written and spoken English communication skills

It Would Be Nice If You Had

• Experience in cybersecurity domains: antivirus (AV), endpoint detection & response (EDR), sandboxing, or malware analysis
• Low-level optimizations (SIMD, intrinsics, cache-friendly data structures)
• Exposure to machine learning frameworks or concepts
• Knowledge of compression algorithms, custom parsers, or binary formats
• Experience or strong interest in Rust (we’re actively expanding into Rust and value engineers eager to learn/contribute)

Why You’ll Love Working Here

• Stable, fast-growing international company with an impressive global customer base
• Highly professional, collaborative, and diverse team across multiple continents
• Challenging, high-impact projects with real ownership and visibility
• Cutting-edge technology stack and continuous investment in modern tools & practices
• Attractive, modern office environment in Ho Chi Minh City
• Opportunities for growth, mentorship, and international exposure in a global leading cybersecurity product company.
• Attractive compensation package with regular performance assessments and salary reviews.
• 13th-month salary and performance-based bonuses.
• 100% salary and full insurance coverage during the probationary period.
• Comprehensive health care program (PVI) for employee and family members.
• 15+ paid days off per year.
• Employee recognition programs with quarterly, annual, and President’s Club awards.
• Engaging team activities including team building, outings, sports, and trade union events.
• Modern open office located on the top floor in District 3, equipped with recreation areas, sports facilities, fresh fruits, coffee, and tea.

About AppsFlyer

At AppsFlyer, we believe every challenge is an invitation to innovate. As a global leader in mobile measurement and marketing analytics, we empower marketers to make smarter decisions through data. With 25 offices around the world, we are united by curiosity, collaboration, and a shared passion for helping our customers succeed.

About the Role

We are seeking a Customer Success Manager (CSM) to join our high-performing team in Ho Chi Minh City.
This is a high-impact role supporting a portfolio of Enterprise customers across a variety of industries — including, gaming, finance, and entertainment.

As a trusted advisor and strategic partner, you will guide customers through their growth journey—maximizing the value of the AppsFlyer platform, aligning on business goals, and delivering measurable impact. You’ll play a central role in nurturing long-term relationships, enabling product adoption, and ensuring overall customer success.

What You’ll Do

• Serve as the primary point of contact for an enterprise portfolio of customers, managing the full post-sales lifecycle from onboarding through renewal.
  
  
• Collaborate closely with Account Managers and customer stakeholders to define clear success plans and proactively lead execution.
  
  
• Lead periodic Executive Business Reviews (EBRs) with senior stakeholders to review business outcomes, product adoption, and strategic alignment.
  
  
• Deliver tailored training sessions, product demos, and webinars to drive adoption and engagement across customer teams.
  
  
• Analyze customer usage data, key success metrics, and platform performance to surface insights and identify areas for optimization.
  
  
• Act as the customer’s internal advocate—translating feedback into actionable insights for our Product, R&D, and Support teams.
  
  
• Identify opportunities for upsell and expansion by understanding evolving business needs and aligning them with AppsFlyer’s offerings.
  
  
• Collaborate cross-functionally with global teams including Sales, Solutions Architects, Product, and Technical Support.

What You Bring

• 5+ years of experience in Customer Success, Account Management, or related strategic client-facing roles within SaaS, AdTech, or MarTech.
  
  
• Proven track record of managing large, complex accounts and influencing stakeholders at all levels—including C-level.
  
  
• Native Vietnamese and professional proficiency in English, both written and spoken.
  
  
• Exceptional communication and presentation skills, with a focus on storytelling, value articulation, and business impact.
  
  
• Strong technical aptitude with an ability to engage in discussions around APIs, SDKs, deep linking, and data integration.
  
  
• High degree of self-discipline, accountability, and attention to detail, excellent collaboration skills and experience working with cross-functional, multicultural teams.
• Resilient and adaptable, with the ability to thrive in fast-paced, high-pressure environments and respond effectively to change and ambiguity.

Nice to Have

• Exposure to mobile marketing, martech, or analytics platforms.
• Understanding of SDKs, APIs, or mobile attribution tools.
• Experience working with product or technical teams.
• Familiarity with AI-powered tools and workflows that enhance customer success, productivity, and decision-making.

Why Join Us?

At AppsFlyer, you’ll join a team that’s globally connected, values curiosity, and believes in making an impact beyond titles. We see temporary roles not as placeholders, but as strategic opportunities to create real value—for our customers, our team, and your own professional growth.

As a Customer Success Manager, you’ll work alongside some of the best minds in MarTech, gain exposure to industry-leading clients, and play a key role in shaping digital transformation journeys across Vietnam’s most innovative businesses.

AppsFlyer fosters a culture where learning, innovation, and personal development are actively supported. Your contributions during this time will be both visible and meaningful—not just to our internal teams, but to the customers whose success you’ll help drive. 

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive environment. We encourage all qualified candidates to apply—even if you don’t meet every requirement listed.

In Short:

We are a team of strategic product leaders who partner with core business functions - from R&D and Design to Sourcing and Supply Chain - to build the platforms and systems that power On’s growth.  As a member of our team, you will have a unique opportunity to drive significant transformation and make a tangible impact on the future of one of the world’s most exciting brands.

Your mission:

As a Senior Product Manager for Sourcing, you will be the go-to person for our supplier-facing technology, revolutionising how we interact with our global network of suppliers. Your mission is to define the vision, strategy, and tech roadmap for our sourcing domain (e.g. supplier onboarding, communications and data management). Your work will directly impact our operational efficiency, supplier relationships, and ability to scale our sourcing capabilities for the future.

Key Responsibilities:

• Contribute to and own the product strategy for a supplier platform. Align teams on the product's goals and purpose, consistently using the strategy to guide daily decisions and priorities.

• Analyse and map existing sourcing and procurement process flows to identify opportunities for significant improvement and re-engineering, ensuring the new platform drives efficiency.

• Partner with principal engineers to ensure the chosen platform aligns with our existing technical infrastructure and long-term architectural vision. You will identify and prioritise technical, functional, and quality issues.

• Work closely with internal teams (Sourcing, product development and product operations) and engage directly with external suppliers to deeply understand their workflows, pain points, and needs. Build trust and healthy cross-functional relationships.

• Translate business needs and user insights into detailed product requirements, functional user stories, and acceptance criteria.

• Own and prioritise the product backlog, breaking down complex problems and demonstrating sound judgment to balance business value, user impact, and technical feasibility.

• Manage the entire product lifecycle from discovery to launch and iteration. Perform iterative validation to ensure quality and drive meaningful business value by linking product goals to company objectives.

• If a "buy" decision is made, lead the evaluation and selection process, managing vendor relationships and overseeing the technical integration.

Your Story 

• You have 5+ years of experience in product management, preferably delivering B2B or enterprise-level software in a technology or e-commerce environment. Experience with supply chain, manufacturing, sourcing, or procurement systems is a strong plus.

• You have a deep understanding of your product domain and master product management concepts. You have a proven ability to prioritise effectively, manage a backlog, and make sound judgments on trade-offs between user needs, business value, and technical effort.

• You possess a strong grasp of technical architecture, APIs, and system integration concepts, enabling you to facilitate productive discussions with engineering and assess vendor solutions.

• You possess a good grasp of the business landscape and have a deep empathy for your users. You consistently ask, "What does the data say?" and use market and research data to make informed decisions.

• You are experienced with agile development methodologies and have a history of working collaboratively and effectively with engineering teams to deliver high-quality products.

• You are a go-to person who can positively influence the strategic direction of your team. You excel at communicating plans, priorities, and progress to stakeholders and can clearly articulate value propositions and trade-offs.

• You are a self-starter with an owner's mindset, who is comfortable setting direction in ambiguity and thrives in a fast-paced, dynamic, "can-do" environment.

• You are a strategic thinker who can connect business goals to technology solutions, balancing long-term vision with short-term, pragmatic execution.

• You must be located or willing to relocate to Ho Chi Minh City, Vietnam, and be willing to travel occasionally to our Hanoi office and to our key supplier locations both in and outside of Vietnam.   

Meet The Team

The Product Management Technology team is the digital backbone of On's product creation engine. 

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. 

Your Impact

You will be part of a critical team that designs technology that has a direct impact on increasing transparency and protecting truth. You will work with a team of talented software engineers, product managers and visual designers to create the mobile experience for our existing products. Your experience shipping mobile applications will allow you to rapidly innovate new and existing mobile applications and bring them to market. You will get the opportunity to build high quality applications using the latest mobile technologies available.

Our existing products are already well established in major agencies around the globe. Adding a mobile experience to these systems will unlock even more potential for new and existing customers. Get in early to create the foundation for the mobile experience. This role provides an awesome opportunity to work on our Fleet 3 mobile, Axon Device Manager and Device Pooling Apps for phones and tablets. Check out this inspiring video of fleet 3 tracking a Ferrari!

As part of our mobile team you’ll provide the team with guidance and direction to incorporate some of the latest Android technologies as we deploy our mobile apps to market.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Reports To: Engineering Manager

• Design, implement and maintain features within Axon Device Manager, Axon Device Check out and Fleet 3 Dashboard
• Work across teams with Product, Design, and Engineering to create an integrated solution.
• Focus on execution, set a high technical bar for the team through code and design reviews.

What You Bring

• 2 years of industry experience shipping Android applications to the Google Play Store.
• Understand the ins and out of mobile phones; expected to lead mobile design reviews as well as the implementation of their designs to release and post-release monitoring
• Experience with modern architecture (MVVM, MVI, etc) including unit testing
• Android experience with Retrofit, Coroutines, Okhttp, Hilt, Jetpack Compose
• Experience working with remote data via REST and JSON
• Understanding and experience with networking protocols such as TCP, UDP, DHCP, DNS, Server-Sent-Events, Websockets (debugging with Wireshark or Charles a plus)

Nice To Have

• SDKs: experience related to Bluetooth, WiFi, Networking, Camera (Photo/Video), Audio, File Management, connecting to and interacting with third party hardware
• Experience working with video streaming and IoT devices / connectivity over BLE or Wifi

Benefits that Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning and Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

Position Overview:

You’ll lead APAC PE/TD/CMF team to interface with product management, project management, industrial design, quality assurance, prototyping, testing, design engineering and merchandise sourcing in delivering a constant flow of innovative products. You also will collaborate with resource managers across product creation to plan, resource, and execute new projects. Ensure all engineering projects, initiatives, and processes are in conformance with organization’s established policies and objectives. Utilize best practice engineering methods and provide expert technical guidance for engineering initiatives. Incorporate components, materials, and tools that result in cost-effective and quality output. Groom and develop the engineering team to build a strong Production Engineering discipline.

该职位将领导APAC PE/TD/CMF，与产品管理、项目管理、工业设计、质量保证、原型设计、测试、设计工程和采购对接，提供源源不断的创新产品。您还将与采购经理在产品创建过程中合作，计划、资源和执行新项目。确保所有工程项目、计划和过程符合公司的既定政策和目标。利用最佳实践工程方法，为工程计划提供专业技术指导。整合各种要素、材料和工具，以实现成本效益和质量输出。培养和发展工程团队，建立强大的生产工程体系。

What You'll Do:

· Manage Vietnam engineer team by leading, coaching, and mentoring the team to accomplish the responsibilities and grow the capability continuously.

管理负责越南工程团队. 领导，培训并指导团队完成各项工作任务并持续提升团队能力。

· Cooperate with Product Creation team to meet project timelines, project quality and innovation efforts, to be lead for manufacturing process in design for manufacture (DFM)

与产品创新团队协作达成项目的时间表，项目质量及技术创新，成为设计制造中生产流程的主导者。

· Lead and coach PE/TD team to perform PE/TD’s duty in new product development process.

领导和指导PE/TD团队在新产品开发过程中履行PE/TD的职责。

· Assign PE/TD to join each specific project to support product design, complete design risk review and assessment, develop product test plan, perform engineering sample review and provide comments from product engineering perspective, be responsible for EIR and PSA sample review and approval.

指派产品工程师参加每个特定的新产品开发项目，以支持产品设计，完成设计风险审查和评估，制定产品测试计划，执行工程样品审查并从产品工程的角度提供意见。负责EIR和PSA样品的审核和批准。

· Drives the coordination between APAC engineer team and other function teams, focusing on technical communication and alignment with factories.

推动亚太工程师团队和其他职能团队之间的协调，重点关注与工厂的技术要求和规范达成一致。

· Partner with internal team and factories to ensure products are appropriately documented through a technical specification package, work Instructions are appropriately documented for manufacturing processes, and receive necessary change management for both.

与内部团队和工厂合作，确保使用合适的文件记录来管理产品和生产过程，并进行变更管理

· Partner with other function teams to ensure projects meet financial targets as related to COGs and Capital

与其他职能团队合作，确保项目达到与成本目标

· Familiar with OEM/ODM processes, build factory engineering capability assessment system and drive for continuous improvement to have the product creation process more smoothly and shorten the lead-time.

熟悉OEM/ODM流程, 建立工厂工程能力评估系统，并推动持续改进，以使新产品开发过程更加顺利, 并缩短新产品开发周期。

· Works closely with QA to solve technical issues related to product function and performance.

与质量团队紧密合作，解决与产品功能和性能相关的技术问题。

· Drives and organize periodic engineering seminar within PE/TD team and with cross functional teams by case study, lesson learning and experience/knowledge sharing.

通过案例分析、经验教训和知识分享，推动和PE/TD 团队内部以及和跨职能团队定期的工程研讨会。

· Identify, investigate, and adapt tools and techniques for product and process improvement, demonstrate excellent time-management, problem prevention and problem-solving skills.

发现并改进和产品及流程相关的解决方案和技术，具备出色的时间管理、问题预防和解决能力。

· Mentor and develop the engineer team by identifying educational and professional development opportunities for team members and work out their development plan.

指导和发展工程团队，为团队成员确定教育和职业发展机会，并制定发展计划。

Who You Are:

· Strong process-wise thinking and logical analytical capability.

较强的流程思维和逻辑分析能力。

· Good knowledge in textile cut&sew and RF welded, and basic knowledge on metal and plastic injection.

熟悉纺织品裁剪缝和射频焊接工艺，并具备金属和塑料注塑方面的基础知识。。

· Extensive knowledge of manufacturing processes and associated product design requirements for processes.

广泛的制造工艺和产品设计转化的知识。

· Qualification process knowledge in best practices such as PPAP, validation/verification through DFMEA/Test Plan/PFMEA/Control Plan

熟悉流程管理，例如PPAP/DFMEA/测试计划/PFMEA/控制计划的验证/验证

· Capability to partner with functional teams to assemble a robust technical specification package to capture product design intent, requirements, and expectations.

有能力与其他团队协作创建技术规格包，以捕获产品设计意图，需求和期望。

· Rich experience in project/team management and very familiar with project process , Skilled at prioritizing tasks and managing timelines.

具有丰富的项目/团队管理经验，非常熟悉项目流程，擅长确定任务优先级和管理时间表。

· Familiar with software which is used in hard goods and soft goods industry.

熟悉各种工程用软件。

· Strong verbal, written and presentation skills, with the ability to communicate effectively and professionally in English, rich experience on working and communicating directly with US based product creation teams.

较强的口头、书面和表达能力，具有有效和专业的英文沟通能力, 具有与美国产品开发团队直接工作和沟通的丰富经验。

· Respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.

有效回应敏感询问或投诉，并对敏感信息保密。

· Bachelor's degree or above, major in Mechanical Engineering, or Fashion Design and Engineering, or Textile Engineering and manufacturing related.

学士学位以上，机械工程，服装设计与工程、纺织工程与制造相关专业

· 10+ years of experience on engineering, engineering experience on soft goods is preferred.

10年及以上工程经验, 软包工程经验优先

· 5+ years leading a Team Engineers

5年及以上工程团队管理经验

· Travel 30%

出差频率占工作30%及以上

Enterprise Customer Solutions Manager

Company Introduction

Our mission is to enable every organization to be climate conscious and positive with the world’s best climate software and data products. Persefoni is creating an all-in-one platform that allows organizations to measure, analyze, and reduce their Enterprise Carbon Footprint. Our goal is to provide our customers unprecedented visibility and insights into the impact their organization has on the environment. Leveraging the latest breakthroughs in data science and software, our technology will empower teams and leaders to mobilize their organizations to continuously improve their greenhouse gas emissions metrics.

About The Role (What you will get to do)

Our Customer Solutions team is looking for a proven Enterprise Customer Solutions Manager to guide our enterprise customers through an environmental sustainability digital transformation. The objective will be to drive business and technical value for customers in varying maturity stages of their environmental sustainability journey. You will understand the Persefoni product in great depth to foster customer engagement and user adoption. The goal will be to quickly onboard new customers and ensure they get the most from the Persefoni product and support.

In Customer Solutions, you will be proactive in defining the strategic direction and operational strategies for your accounts. You will act on the customer’s behalf to ensure they achieve their carbon and sustainability goals, and you will champion their product needs as the voice of the customer. There will be opportunities to identify areas for continuous improvement, contribute to process definition and most importantly develop the talent within our department.

If you are a customer champion, passionate about solving problems, advising customers, and making the world more sustainable, you will bring tremendous value to our customers and team!

Responsibilities (What we expect)

• Cultivate the successful accelerated adoption and onboarding of the Persefoni platform at key organizations to help customers realize the business value of our partnership and offerings.
• Own the customer journey as the main point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey.
• Provide coaching and education to improve adoption of the Persefoni product. 
• Identify, clearly communicate, and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategies.
• Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and blogs.
• Partner with Sales, Solution Architecture, Marketing, and Executives to help ensure expansion opportunities are identified and closed successfully.
• Support subscription renewal plan by ensuring on-time invoicing and onboarding all customers to project managing potential development or functional improvements.

Qualifications (What you bring to the role)

• 3+ years CSM or Account Management experience and preferably within the SaaS industry.
• Experience working closely with C-level / SVP-level executives.
• Experience with executive business reviews.
• Experience in ESG performance, sustainability management, or environmental consulting is a plus.
• Experience in technical training and adoption.
• Engaging phone & video presence: enthusiastic and high energy, but also poised, confident, and extremely professional.
• Comfortable in a fast-paced, global team. 

How You'll Know You’re on the Right Track

• You will be able to articulate how Persefoni incorporates carbon accounting standards and sustainability reporting frameworks within our platform in your first 3 months.
• You will demonstrate proficiency in the Persefoni platform and deliver an amazing customer onboarding experience in the first 3 months.
• You will be capable of using Persefoni systems and processes (including SFDC, ChurnZero, Zendesk, etc.) to appropriately track and report on relevant customer activities and information within your first 3 months.
• You will ensure customer health is high for renewal purposes and mitigate any risk on the account that could result in churn within your first 3 months.

Job Type:

Full-time position located in Ho Chi Minh City, Vietnam governed by Vietnam labour regulations, with the Persefoni entity being established in Vietnam.   

Interview Process

• Step 1: Interview with Talent Acquisition

• Step 2: Interview with Vietnam Customer Solutions team

• Step 3: Interview with Director, Customer Solutions

• Step 4: Interview with VP, Customer Solutions

• Step 5: Offer extended

• Step 6: Background check and onboarding

Persefoni is an Equal Opportunity employer

We are committed to valuing and respecting people and organizations of all backgrounds. We proudly bring this to life by fostering a culture of innovation, creativity, diversity of thought, and inclusion.

We strive for each of our team members to be able to show up for work every day as their genuine selves. Similar to the reverence given to Earth’s biodiversity, we recognize the vast potential that exists when all of the facets of diversity within our team are appreciated and illuminated. This policy extends to all aspects of our employment practices.

Your Impact

As the Engineering Manager for Mobile, you will lead and grow the team that designs the technology powering Axon Device Manager, Axon Device Checkout, and the Fleet 3 Dashboard—mobile IoT applications that connect Axon devices to officers in the field, promoting transparency and protecting truth worldwide. Looking ahead, this role is scoped for expansion: you will help define and staff the next wave of Axonʼs mobile offerings, consolidating experiences where it makes sense and scaling our platform to support additional applications and features still on the roadmap.

You'll collaborate daily with software engineers, product managers, designers, and a Release Manager to turn bold product concepts into secure, reliable mobile and frontend experiences. Your deep expertise in Android, iOS, or modern frontend development (React, TypeScript), along with broad knowledge of modern application architecture, release practices, and observability, will enable you to set technical direction, unblock delivery, and raise the bar on code quality and system design. Based in Ho Chi Minh City, you'll lead a team of engineers in Vietnam while partnering closely with peer engineering leaders and product teams in the U.S., fostering a culture of innovation and continuous learning that accelerates feature velocity without compromising quality and stability.

Our mobile products are already trusted by major agencies across the globe. Under your leadership, enhanced mobile capabilities—real-time video streaming, AI-driven insights, and seamless device management—will unlock even more value for new and existing customers. The software you shepherd to market will empower officers to act faster, capture truth, and ultimately Protect Life.

Where You’'ll Work

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
What You’ll Do
Reports To: Engineering Manager
Direct Reports: 5-8 Software Engineers

• Ensure alignment of team objectives with organizational goals and priorities.
• Drive execution—planning, backlog grooming, stand-ups, demos, and retrospectives—so the team ships predictably and learns continuously.
• Deliver new features, performance optimizations, and reliability enhancements to customers on a predictable, high-quality cadence.
• Provide dotted-line leadership for the mobile team in Vietnam—reviewing architecture, roadmaps, and release readiness while empowering their local manager for day-to-day execution.
• Partner with Product and Design to craft intuitive, resilient mobile experiences.
• Work cross-functionally with other engineering teams (Cloud, Firmware, Middleware, Other Mobile Teams) to deliver seamless integration of key components.
• Contribute to architecture discussions, perform thoughtful code and design reviews.
• Collaborate with Recruiting to attract top talent, then onboard, mentor, and develop engineers through regular 1:1s, feedback, and growth plans.
• Champion modern engineering practices—CI/CD, automated testing, and observability—and cultivate a culture of continuous improvement and ownership.

What You Bring

Must-Have

• Experience – 8+ years in mobile or software development, with at least 3 years managing engineers; demonstrated success planning and delivering multiple overlapping projects that span several months.
• Scalable Processes – Hands-on practice establishing engineering workflows that prioritize quality, security, maintainability, extensibility, and operational discipline.
• Leadership – A track record of guiding and mentoring diverse teams while supporting both technical mastery and career growth.
• Technical Expertise – Deep proficiency in one of: Android, iOS, or modern frontend development (React, TypeScript), including shipping production apps to Google Play, the App Store, or deploying large-scale production frontend applications to real users.

Nice to Have

• Familiarity with two or more of: Android, iOS, and modern frontend frameworks (React, TypeScript). Desktop experience (e.g., Electron) is a plus.
• Knowledge of Video Streaming and IoT Device Connectivity.
• Familiarity with networking protocols such as TCP, UDP, BLE, and Wi-Fi, and comfort using tools like Wireshark or Charles for troubleshooting.

Benefits That Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account or similar learning platforms
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries — free coffee, cold beverages, snacks
• Annual company outing trip
• Monthly team social activities

Your Impact

As a Technical Program Manager, you will leverage your leadership skills and expertise to partner with engineering and product management teams to drive projects from inception, through design, development, and deployment. You’ll collaborate with product management and engineering teams to translate initial proposals into executable plans, ensuring that requirements are clear. Once plans are developed, you ensure plans stay on track by leveraging mechanisms that manage scope, risks and ensure healthy execution heartbeat to ensure initiatives to develop new products and features are completed on-time, on-budget, delight our customers and make a measurable social impact.

You’ll also have a outsized force-multiplier impact working across all pillars (business units) at Axon.

The ideal candidate is an experienced technical program manager who has a proven track record of executing and coordinating complex software deliverables across multiple teams and job roles. Sitting at the middle of product, design, and engineering, you should love to build relationships across a wide variety of personalities, while driving the execution of the product. You leverage your technical expertise and detail-oriented mindset to help the team identify, prioritize, and troubleshoot blockers and manage cross team dependencies.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Director of Technical Program Management
Direct Reports: None

• Lead execution across product management, engineering, and design teams to build excellent, data-driven project plans and schedules.
• Drive process improvements in your space to build better faster so they teams are more effective and can deliver with higher velocity because of your impact.
• Own your dependencies & invent and simplify as you face challenges pushing everyone towards the right outcome.
• Tracking all major risks/issues/roadmaps and ensure clear communication of issues
• Build trust with senior leaders by aligning your priorities with theirs, providing timely, accurate, and succinct status updates, and helping other teams when needed
• Leading by example with thoroughness, detail, and care for our customers.
• Work with all levels of technical staff across software and hardware engineering earning their trust, holding them accountable and problem solving alongside them.
• You’ll help teams capture and improve detailed process and software architectural documentation as needed.
• Communicate regularly and effectively with our teams in Seattle, Scottsdale, Vietnam and Finland.

What You Bring

• Bachelor’s degree in Computer Science, Software/Electrical Engineering, Data Science, or other related field
• 7+ years professional experience in leading and managing system/software delivery, with at least 2 specifically in a technical program management role.
• High degree of competency and proven success with project management including: Agile Software Development Lifecycle methodology, identifying and managing risks, tracking dependencies and milestones, and communicating overall project status.
• Evidence in work history of owning and driving large, ambiguous technical software programs
• You are able to learn quickly and cannot only deal with ambiguity, but can effectively partner with others to reduce ambiguity
• You resonate with Axon's Values and our mission that technology can be applied to tackle public safety's biggest challenges.
• Strong interpersonal skills including mentoring, coaching, collaborating, influencing and team building
• Strong written and verbal English communication skills
• Experienced with enterprise SaaS or other mission critical software product is a plus.
• Experienced with cloud IaaS and PaaS offering such as AWS and Azure is a plus.

Benefits that Benefit You

• Medical, Dental and Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account or Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

Your Impact

You are a Junior Software Engineer looking to take your career and technical skills to the next level. Your passion is learning new technical areas and coming up with innovative solutions for customer problems. You are looking for an opportunity to grow rapidly and take on high impact work alongside your team.

At Axon, you will develop high quality mission critical software in a collaborative environment while leveraging modern frameworks, tools, and AI-assisted development workflows. You will operate in an AI-first engineering environment where intelligent tooling, code generation, and data-driven decision making are embedded into daily development practices.

You will use your passion, experience, and analytical skills to help bring new solutions to public safety and leave a positive impact on the world.

What You’ll Do

Work Location
This role is based out of our Ho Chi Minh City office and follows a hybrid schedule: onsite Tuesday through Friday and remote on Mondays, unless an approved accommodation applies. We place a high value on in-person collaboration and building a strong in-office culture.
Reports to: Software Engineering Manager

• Participate in code reviews and architecture design meetings, incorporating AI-assisted insights and tooling
• Own and drive end-to-end features with Product and Design, leveraging AI tools to accelerate development and improve quality
• Ensure that your code hits a high bar for quality and performance, including validating AI-generated code outputs
• Work in an AI-first environment where developer productivity is augmented through copilots, automation, and intelligent systems
• Work together with like-minded people who are passionate about our mission
• Work with the latest open source technologies and AI-enabled development platforms
• Have mentorship from experienced engineers on both traditional and AI-assisted software engineering practices

What You Bring

• Bachelor's Degree in Computer Science or Engineering, OR 2+ years of relevant experience, OR coding boot camp
• Professional software development internship
• Experience in at least one managed language such as Java, Scala, Go, C# or similar
• Familiarity with or interest in AI-assisted development tools, code generation, and automation workflows
• You follow the latest in software engineering, including emerging AI-driven development practices
• You love delighting end users and solving novel challenges in a rapidly evolving technical landscape

Benefits That Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account or similar learning platforms
• Access to 24/7 online emotional and mental support
• Gym membership
• Free motorbike parking
• Stocked fridges and pantries — free coffee, cold beverages, snacks
• Annual company outing trip
• Monthly team social activities

About Us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About BEES

Our ambition is – and always will be – to put customers at the heart of everything we do. Making their lives easier and their businesses more profitable. Through our B2B e-commerce and SaaS platform, we bring the power of digital to small and medium-sized retailers and the companies that service them, unlocking new growth opportunities for all. With offices in São Paulo and Campinas, we encourage our team to participate in major events and significant meetings throughout the year.

Learn more on how BEES keeps business buzzing at www.bees.com 

About the Role

The Technical Account Manager (TAM) serves as the primary technical contact for partners using the BEES system in expansion markets. This role ensures seamless product implementation, resolves technical issues, and collaborates with Key Account Managers (KAMs) to consolidate and address technical requirements.

Key Responsibilities

• Ensure timely and accurate deployment of BEES systems to partners.
• Provide technical assistance to Key Account Managers (KAMs) and partners, engaging internal tech teams (Product Consultants & Professional Services) when necessary.
• Troubleshoot BEES product issues, manage complaints, and maintain strong partner relationships.
• Offer product expertise and guidance, escalating complex technical inquiries to the Product Consultant team.
• Monitor the functionality of all deployed equipment, ensuring correct installation and smooth operation.
• Maintain and update partner technical roadmaps and priorities.

Qualifications & Skills

• Bachelor’s degree in a related field.
• Fluent/Advanced skills in English (both written and spoken).
• Be a native Vietnamise or hold a valid full-time work visa for Vietnam, and speak fluently the Vietnamise language. 
• Experience in project management and stakeholder coordination.
• Strong problem-solving skills and a client-centric approach.
• Ability to manage stakeholders across different countries (LATAM experience is a plus).
• Excellent negotiation and communication skills (Spanish proficiency is an advantage).

Your Impact

You’ll be part of an engineering team, participate in multiple activities to develop features of Axon’s camera products from inception, through design, development, and release. You live and breathe device software that require high stability and fast, consistent performance. You love working with the latest open source technologies, and can leverage your system design skills to make the right technical decisions on a system that needs to be bullet-proof.

Not only can you drive decisions among competing engineering trade-offs, your empathy with customers allows you to intuit innovative solutions for our customer problems. You will be working closely with product managers and designers to ensure we are building the right solution for our customers. You also enjoy mentoring other engineers, and love to be a hands-on teacher helping to up level the engineers around you as of a senior engineer.

Join us to work with a passionate, mission-driven group of folks who want to positively impact the lives of first responders and those that they serve.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Report to: Software engineering manager
Responsibilities:

• Design, develop, and deploy new features for Axon’s camera systems in in a secure, privacy preserving way.
• Coordinate across teams on a breadth of platforms including desktop, mobile applications, and backend services.
• Set a high technical bar for the team through code and architecture design reviews.
• Participate in technical issues troubleshooting and solving of the team.
• Resolve ambiguity in product requirements potentially resolve conflicting requirements.
• Mentor and coach junior engineers.

What you bring

Requirements

• Bachelor’s degree in Computer Science, Engineering, Electronics, or an equivalent technical field.
• 8+ years of professional experience in embedded software development.
• Proficiency in C/C++, Golang, and other relevant programming languages.
• Strong understanding of computer science fundamentals including data structures, algorithms, runtime analysis, object-oriented design, and code quality verification.
• Experience with writing unit test, integration and/or system level tests
• Excellent troubleshooting and problem-solving skills in embedded software development.
• Proven experience with Embedded Linux development.
• Solid networking knowledge (TCP/IP, DNS, DHCP, TLS/SSL, etc.) with hands-on experience in WiFi, LTE, and GPS technologies.
• Quick to learn and adapt to new technologies and systems.
• Strong communication skills in English (both written and verbal).

Referred

• Master’s degree in Computer Science, Engineering, Electronics, or a related technical field.
• Familiarity with CI/CD tools (e.g., Jenkins, TeamCity), source code repositories (e.g., Git), and Jira.
• Knowledge of security in computing and best practices.
• Experience with Yocto and embedded Linux-based build systems.
• Knowledge of Cloud services
• Agile Software Development Lifecycle methodology.

Compensation and Benefits

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning and Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

Your Impact

As a senior engineer on the team, you will be intimately involved in the architecture decisions that will shape this product. You live and breathe cloud services that require high availability and fast, consistent performance. You love working with the latest open source technologies, and can leverage your system design skills to make the right technical decisions on a system that needs to be bullet-proof.

Not only can you drive decisions among competing engineering trade-offs, your empathy with customers allows you to intuit innovative solutions for our customer problems. You will be working closely with product managers and designers to ensure we are building the right solution for our customers. You also enjoy mentoring other engineers, and love to be a hands-on teacher helping to up level the engineers around you.

Join us to work with a passionate, mission-driven group of folks who want to positively impact the lives of first responders and those that they serve.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh City office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Software Engineering Manager

• Lead engineering architecture design reviews
• Set a high technical bar for the team through code and architecture design reviews
• Mentoring engineers
• Working across teams with Product, Design, and Engineering to create integrated solutions that delight our customers
• Improve our Engineering process, including long-term thinking, sprint planning and stand-ups
• Building services that adhere to our high bar on availability and latency in this mission-critical space
• Working with the latest open source technologies
• Have a passion for creating detailed design documents and delivering technical presentations to train and guide fellow engineers

What You Bring

Required Skills

• Bachelor's Degree in Computer Science, Engineering, or related field
• 6+ years of professional software development experience
• Experience designing and delivering highly-available, scalable cloud-based systems
• Backend service experience in multiple, managed languages such as Go, Java, Scala, C#, or similar
• Experience working with SQL or NoSQL data stores
• Experience of building and operating public cloud hosted services on Azure or AWS, using Kubernetes, and infrastructure as code tools.
• Experience with designing platform components or foundational services that support multiple teams/products
• Understanding of platform security concerns: identity, access control, data encryption, and secure service-to-service communication
• Experience driving SLOs, SLAs, and incident response culture

Preferred Qualification

• CI/CD Tools : Jenkins, GitHub Actions
• Containerization : Docker, Podman
• Orchestration Tools : Kubernetes, OpenShift
• Infrastructure as Code (IaC) : Terraform, CloudFormation
• Monitoring and Logging: Prometheus, Grafana, ELK Stack
• Cloud Prividers : AWS (ECS, EKS), Azure DevOps, Goolge Cloud Build
• Security Best Practices : DevSecOps tools, vulnerability scanning

Benefits that Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

About the role

We are looking for a Customer Success Manager to spearhead our enterprise solutions business in Ho Chi Minh City, Vietnam.

As a CSM at Appier, you aren't just a point of contact; you are a strategic partner. You will bridge the gap between complex technical capabilities and real-world business outcomes. Your mission is to ensure our enterprise clients are able to maximize their project key metrics results through our AI-driven Martech Enterprise solutions (Personalization Cloud, Data Cloud and AI Agents)

This role will begin as a 3-month contractor position, to be converted into a permanent position at the end of the contract period if performance standards are met.

Responsibilities of the role

• Strategic Stakeholder Management: Navigate complex enterprise hierarchies to build and maintain relationships with key personas—from C-level executives to project leads and end-users. You will act as the primary advocate for the client within Appier and the primary consultant for the client’s digital transformation.
• Strategic Adoption: Drive deep product integration and "stickiness" by aligning Appier’s solution with the client’s specific KPIs (e.g., ROAS, Conversion Rates, Retention).
• Customer Journey Mapping: Define and execute the post-sale journey, ensuring seamless onboarding and continuous value delivery through new use cases and feature rollouts.
• Retention & Growth: Own the commercial health of your portfolio, maintaining high retention rates while identifying white-space opportunities for upsells and cross-sells.
• Technical Problem Solving: Act as the first line of strategic defense, troubleshooting challenges and collaborating with Product/Engineering teams to turn customer feedback into product roadmaps.
• Cross-Functional Collaboration and Ownership: Work closely with Sales, Pre-sales, and Technical Support to ensure a unified "One Appier" experience for the client.

About you

[Essential]

• Experience: 3+ years in Customer Success or Account Management within a high-growth Software/AI environment
• Domain Expertise: Solid understanding of the digital marketing ecosystem
• Strategic thinker with deep analytical skills: Ability to translate raw data into actionable insights and Business Reviews (BRs) that resonate with senior leadership.
• Tech-Savvy: Comfortable discussing APIs, SDKs, and data integration logic with technical teams while translating those concepts for marketing users.
• Language Proficiency: Native Vietnamese speaker with Fluent English (written and verbal) to support SEA customers. 

[Nice to haves]

• Fast-learner, ability to strive in a fast-paced environment 
• Strong organizational and people management skills
• Effective and productive collaborator to drive cross-functional initiatives
• Excellent communicator with strong presentation skills
• Sales/pre-sales experience a plus

#LI-JP1

Position Overview

The Soft Goods Development Engineer is responsible for engineering the development of Stanley 1913’s Soft Goods collection, ensuring it is functionally viable, meets design intent, is efficient in production and within margin objectives.

The role is also responsible to assess product designs and offer suggestions to structurally enhance the product. At the same time, this role will work closely with the manufacturing partners to ensure they are optimizing the plant for efficiency, employing tooling, reducing production bottle necks and minimizing minutes on the line.

This role also leads innovation research for Soft Goods and introduces best practices from the industry to both the Stanley 1913 brand and the manufacturing partners.

What You'll Do

• Partner closely with Stanley 1913 design and product development teams on existing and new projects. Provide input from engineering aspect to guide the product teams on construction and raw material choices.
• Partner closely with Stanley 1913 Quality team and together lead critical milestone events such as Pre-Production runs, Pilot runs, Test Orders and similar. Identify weaknesses and trouble shoot solutions.
• Partner closely with Stanley 1913 sourcing team to engage and train the manufacturing partners on industry best engineering practices for Soft Goods.
• Collaborate closely with manufacturing partners ensuring optimization of the welding and sewing lines.
• Attend regular meetings with cross functional teams and be able to provide updates, relay actions and improvements made, and point out risks and plans to offset.

Interaction and Environment

Reporting to Sr Manager, Quality and Engineering, this role will interact across multiple functions in China, USA, Vietnam, Cambodia and potentially others.

Physical Activities Required to Perform Essential Functions

• Should be able to stand and sit for extended periods of time.
• Should be able to lift 40 pounds if required.
• Be able to travel as needed within and outside of country of station.
• Willingness to work outside traditional office hours when asked.

Who You Are

• Engineering background with experience in textile cut and sew and RF welded soft goods.
• Working knowledge of Six sigma methodology preferred.
• Expert with Adobe Illustrator, 3D Modeling Preferred , and other professional software.
• Excellent communication skills - written, spoken, listening.
• Out of the box thinker, yet analytical and with a bias for process.
• Strong planning & implementation skills, adherence to timelines a must.
• Ability to influence to gain the best outcome for Stanley 1913 products.
• Respond effectively to sensitive inquiries or complaints and maintain the confidentiality of sensitive information.
• Bachelor's degree or above, major in Engineering Discipline, preferred.
• 8+ years of experience in soft goods engineering for a consumer goods brand with global reach.

Position Overview: 

The Soft Goods Technical Development Manager is responsible for leading APAC TD team to drive the development of Stanley 1913’s Soft Goods collection, ensuring it is functionally viable, meets design intent, is efficient in production and within margin objectives.

The role is also responsible to assess product designs and offer suggestions to structurally enhance the product. At the same time, this role will work closely with the manufacturing partners to ensure they are optimizing the plant for efficiency, employing tooling, reducing production bottle necks and minimizing minutes on the line.

This role also leads innovation research for Soft Goods and introduces best practices from the industry to both the Stanley 1913 brand and the manufacturing partners.

Reporting to Sr Manager, Engineering, this role will interact across multiple functions in China, USA, Vietnam, Cambodia and potentially others.

What You'll Do:

• Manage APAC TD team by leading, coaching, and mentoring the team to accomplish the responsibilities and grow the capability continuously.
• Lead and coach TD team to perform APAC TD’s duty in new product development process.
• Deliver tasks assigned on time and efficiently in a positive and collaborative manner. Delivery includes both the technical considerations, as well manager responsibilities.
• Assign TD to join each specific project to support product design, complete design risk review and assessment, develop product test plan, perform sample review and provide comments from product development perspective, be responsible for Confirmation sample and PSA sample review and approval.
• Partner closely with Stanley 1913 design and product development teams on existing and new projects. Provide input from engineering aspect to guide the product teams on construction and raw material choices.
• Partner closely with Stanley 1913 Quality team and together lead critical milestone events such as Pre-Production runs, Pilot runs, Test Orders and similar. Identify weaknesses and trouble shoot solutions.
• Partner closely with Stanley 1913 sourcing team to engage and train the manufacturing partners on industry best engineering practices for Soft Goods.
• Collaborate closely with manufacturing partners ensuring optimization of the welding and sewing lines.
• Lead regular meetings with cross-functional teams and be able to provide updates, relay actions and improvements made, and point out risks and plans to offset.
• Build factory engineering / technical capability assessment system and drive for continuous improvement to have the product creation process more smoothly and shorten the lead-time.
• Lead innovation activities from factory side, provide strong understanding to evaluate ideas together with creation team.
• Drive quick strike projects to support quick needs from product management team.

Who You Are:

• Technical / Engineering background with experience in textile cut and sew and RF welded soft goods (Bag related experience preferred).
• Working knowledge of Six sigma methodology preferred.
• Expert with Adobe Illustrator, 3D Modeling Preferred, and other professional software.
• Excellent communication skills - written, spoken, listening.
• Out of the box thinker, yet analytical and with a bias for process.
• Strong planning & implementation skills, adherence to timelines a must.
• Ability to influence to gain the best outcome for Stanley 1913 products.
• Rich experience in project/team management and very familiar with project process, Skilled at prioritizing tasks and managing timelines.
• Respond effectively to sensitive inquiries or complaints and maintain the confidentiality of sensitive information.
• Bachelor's degree or above, majoring in Technology / Engineering Discipline, preferred.
• 10+ years of experience in soft goods development for a consumer goods brand with global reach.
• 5+ years leading TD team (Soft Good)
• Solid experience of technical writing, documentation and presentation
• Confidence working with, and presenting to internal and external clients
• Direct experience communicating with factories
• Travel 30%~50%

About the Company 

We are currently supporting a partner, Asia’s premier Web3 venture studio, driving innovation in the digital economy. With a global team of researchers, engineers, designers, operators, and crypto experts, it is dedicated to building transformative blockchain and decentralized technology solutions. Taking a long-term, hands-on approach, the company supports its portfolio companies and advisory clients from ideation to fully realized ventures. Join a dynamic team shaping the future of Web3. 

About the Role 

The company is seeking a strategic and motivated Technical Product Manager (TPM) to spearhead product development for its portfolio companies. Reporting directly to the CEO/Founder, the TPM will play a pivotal role in delivering innovative software, platforms, and Web3 solutions. This position involves close collaboration with developers, engineers, and cross-functional teams across Asia to align cutting-edge technical innovation with business objectives. The TPM will drive the creation of impactful decentralized applications and platforms, ensuring alignment with the company’s vision. 

Key Responsibilities 

• Product Leadership: Define and execute product vision, strategy, and roadmaps for Web3 platforms, software, and decentralized applications, in alignment with the CEO/Founder’s strategic goals. 
• Cross-Functional Collaboration: Partner with developers, engineers, designers, and stakeholders across Asia to deliver high-quality products that meet technical and business objectives. 
• Project Oversight: Manage end-to-end product development cycles, from ideation and requirements gathering to development, testing, and launch, ensuring timely delivery.
• Technical Translation: Convert complex technical concepts into clear product requirements, leveraging expertise in Web3 protocols, blockchain technologies, and industry standards.
• Strategic Alignment: Work closely with the CEO/Founder to prioritize initiatives, provide progress updates, and ensure product strategies support the studio’s mission and portfolio growth. 
• Stakeholder Management: Serve as the primary point of contact for portfolio companies, gathering feedback, managing expectations, and ensuring client satisfaction. 
• Innovation & Problem Solving: Identify opportunities to integrate emerging Web3 technologies and trends to enhance platform functionality and user experience. 
• Compliance & Ethics: Maintain high standards of compliance and ethical practices in product development, adhering to regulatory and industry guidelines. 
• Performance Monitoring: Establish and track key performance indicators (KPIs) to measure product success and drive continuous improvement.

What We’re Looking For 

• Experience: 3+ years in product management, with a focus on technical products, software development, or Web3/blockchain platforms. Experience working with senior leadership or founders is a plus. 
• Technical Expertise: Strong knowledge of software development, Web3 technologies (e.g., Ethereum, Solana, or other blockchain protocols), and decentralized systems. Familiarity with APIs, smart contracts, or cloud infrastructure is preferred. 
• Project Management: Proven track record of managing complex, cross-functional projects with distributed teams, ideally in a startup or venture studio environment. 
• Strategic Thinking: Ability to align product initiatives with high-level business objectives, with a proactive approach to problem-solving and decision-making. 
• Communication Skills: Exceptional verbal and written communication, with the ability to articulate technical concepts to non-technical stakeholders and provide concise updates to the CEO/Founder. 
• Compliance & Ethics: Strong commitment to ethical practices and compliance, with an understanding of legal and regulatory considerations in Web3. 
• Adaptability: Thrives in a fast-paced, dynamic industry, comfortable working with a global, remote team. 
• Passion for Web3: Deep enthusiasm for the ethos and transformative potential of blockchain and decentralized technologies. 
• Location: [Optional: Asia-Pacific preferred, with flexibility for remote work.] 
• Fluency in English is required; proficiency in additional Asian languages (e.g., Mandarin, Japanese, Korean) is a plus. 

Why Join Us? 

• High-Impact Role: Report directly to the CEO/Founder and play a critical role in shaping the strategy and success of our Web3 portfolio. 
• Innovative Environment: Collaborate with a global team of crypto veterans and innovators in a hands-on, supportive culture. 
• Career Growth: Gain unparalleled exposure to diverse Web3 ventures, with opportunities to grow your expertise and influence. 
• Flexible Work: Enjoy the flexibility of remote work with a team spanning Asia and beyond. 
• Mission-Driven Culture: Be part of a studio that embraces experimentation and pushes the boundaries of decentralized technology.