SUPPLIER DEVELOPMENT ENGINEER (STARLINK)

SpaceX is developing a low latency, broadband internet system to meet the needs of consumers across the globe. Enabled by a constellation of low Earth orbit satellites, Starlink will provide fast, reliable internet to populations with little or no connectivity, including those in rural communities and places where existing services are too expensive or unreliable. We are looking for talented, creative, and driven engineers to develop, drive, and maintain suppliers, from initial concept development to full scale production.

As a Supplier Development Engineer focused on Final Assembly, Test and Packout for Starlink, you will play a critical role in ensuring the quality, reliability, and scalability of the user terminal manufacturing at our global suppliers.

RESPONSIBILITIES:

• Planning, proposing, and leading experiments to produce timely and accurate analyses used to drive design, development, and supply chain decisions, with a focus on scalability for high volume manufacturing.
• Assessing the suitability of a fabrication technology for a given part design, including its potential for automation and cost-effective mass production.
• Planning validation exercises to demonstrate initial feasibility as well as manufacturing capability at high volumes, incorporating throughput modeling and yield optimization.
• Analyzing results of validation exercises and provide technical recommendations to enhance efficiency and reduce variability in large-scale production.
• Reviewing progress of development activities at supplier locations and serve as point of escalation for critical process related issues, ensuring alignment with high volume ramp-up requirements. 
• Drive process development and capability assessment activities, reviewing part design documentation to ensure alignment with process capability for high volume manufacturing, including DFM principles for scalability and automation.
• Assigns specific tasks and work with SpaceX suppliers to support process development and/or data gathering activities aimed at achieving consistent high throughput and low defect rates. 
• Set clear goals for results and provide timely reviews of performance throughout program, emphasizing metrics for production efficiency and cost per unit.
• Establish validation procedures to figure out acceptance of tooling into development builds as well as mass production, incorporating statistical process controls and capacity planning for high volume output. 
• Review supplier tool design, process flow, equipment selection, DFM, and DOE proposals, with emphasis on their suitability for high volume manufacturing, such as automated lines and rapid cycle times.
• Identify shortfalls and corrective actions to ensure design compliance and scalability to meet production demands.
• Work with supplier engineering teams to map out process development exercises, secure resources, and commit to schedules in line with program goals, including ramp-up plans for high volume output.
• Assess supplier readiness to support build events and production ramp, evaluating infrastructure for sustained high throughput and supply chain resilience.
• Identify potential execution issues and provide recommendations to mitigate risk, focusing on minimizing downtime and optimizing yield in mass production environments. 
• Apply solid understanding of quality control and manufacturing concepts to develop specific Product Quality Plan (PQP) appropriate to program and commodity, tailored for high volume manufacturing with advanced statistical methods and automated inspection.
• Coordinate all Quality Engineering functions for a program, serving as project manager to lead efforts at supplier locations, ensuring robust processes for large-scale production.
• Actively participate in the program planning and monitoring process assuming responsibility for key deliverables at all milestones, including quality gates for volume ramp-up. 
• Provide technical direction and guidance to other Quality Engineers supporting the implementation of the PQP, promoting continuous improvement for high yield operations.
• Assess measurability and creatively address concerns directly with stakeholders, incorporating real-time monitoring tools for high volume lines.
• Identify and direct studies to implement improvements in measuring method where appropriate, such as adopting AI-driven analytics for defect prediction. 
• Establish audit procedures appropriate to program and supplier to ensure adherence to SpaceX quality standards, with frequency scaled for high production volumes.
• Implement FAI and Cp/Cpk reviews of mechanical parts, extending to ongoing process capability monitoring for sustained high volume performance.

BASIC QUALIFICATIONS:

• Bachelor's degree in an engineering or STEM discipline.
• 1+ years of experience in one of the following: supply chain engineering, supplier development/quality, manufacturing, or design engineering.

PREFERRED SKILLS AND EXPERIENCE:

• Experience in PCBA manufacturing.
• Professional experience with SMT processes (e.g., screen printing, pick-and-place, reflow, wave soldering, and inspection).
• Engineering degree in electrical or mechanical engineering.
• Experience with statistical process control (SPC), Six Sigma certification, or Lean manufacturing principles applied.
• Proven track record of production ramp-up for high-volume electronics manufacturing, preferably in consumer electronics.
• Strong understanding of PCBA failure modes, defect analysis, and quality control methodologies (e.g., 8D, Fishbone, Pareto, PFMEA, DOE, SPC), with the ability to develop Product Quality Plans (PQP), implement FAI and Cp/Cpk reviews, and establish audit procedures tailored for high production volumes.
• Hands-on experience with failure analysis.
• Experience in analyzing large datasets and dispositioning hardware based on data.
• 5+ years of experience in SMT engineering, including leadership roles in supplier development or process engineering for complex consumer electronics systems and/or 5+ years of experience in Final Assembly, Test and Packout.
• Expertise in advanced SMT technologies, such as fine-pitch components, BGA/CSP assembly, selective soldering, and high-mix/low-volume to high-volume transitions.
• Knowledge of environmental testing and reliability standards for consumer electronics (e.g., vibration, thermal cycling).
• Prior experience in the consumer electronics industry, particularly with high volume hardware assembly.
• Strong project management skills, with the ability to manage multiple suppliers and projects simultaneously in a fast-paced environment.

ADDITIONAL REQUIREMENTS:

• Position is based in VN and requires being onsite - remote work not considered.
• Must be willing to work long hours and weekends when needed to meet critical deadlines.
• Ability to travel: Up to 50% work week travel may be required to suppliers within Vietnam.

In Short:

We are a team of strategic product leaders who partner with core business functions - from R&D and Design to Sourcing and Supply Chain - to build the platforms and systems that power On’s growth.  As a member of our team, you will have a unique opportunity to drive significant transformation and make a tangible impact on the future of one of the world’s most exciting brands.

Your mission:

As a Senior Product Manager for Sourcing, you will be the go-to person for our supplier-facing technology, revolutionising how we interact with our global network of suppliers. Your mission is to define the vision, strategy, and tech roadmap for our sourcing domain (e.g. supplier onboarding, communications and data management). Your work will directly impact our operational efficiency, supplier relationships, and ability to scale our sourcing capabilities for the future.

Key Responsibilities:

• Contribute to and own the product strategy for a supplier platform. Align teams on the product's goals and purpose, consistently using the strategy to guide daily decisions and priorities.

• Analyse and map existing sourcing and procurement process flows to identify opportunities for significant improvement and re-engineering, ensuring the new platform drives efficiency.

• Partner with principal engineers to ensure the chosen platform aligns with our existing technical infrastructure and long-term architectural vision. You will identify and prioritise technical, functional, and quality issues.

• Work closely with internal teams (Sourcing, product development and product operations) and engage directly with external suppliers to deeply understand their workflows, pain points, and needs. Build trust and healthy cross-functional relationships.

• Translate business needs and user insights into detailed product requirements, functional user stories, and acceptance criteria.

• Own and prioritise the product backlog, breaking down complex problems and demonstrating sound judgment to balance business value, user impact, and technical feasibility.

• Manage the entire product lifecycle from discovery to launch and iteration. Perform iterative validation to ensure quality and drive meaningful business value by linking product goals to company objectives.

• If a "buy" decision is made, lead the evaluation and selection process, managing vendor relationships and overseeing the technical integration.

Your Story 

• You have 5+ years of experience in product management, preferably delivering B2B or enterprise-level software in a technology or e-commerce environment. Experience with supply chain, manufacturing, sourcing, or procurement systems is a strong plus.

• You have a deep understanding of your product domain and master product management concepts. You have a proven ability to prioritise effectively, manage a backlog, and make sound judgments on trade-offs between user needs, business value, and technical effort.

• You possess a strong grasp of technical architecture, APIs, and system integration concepts, enabling you to facilitate productive discussions with engineering and assess vendor solutions.

• You possess a good grasp of the business landscape and have a deep empathy for your users. You consistently ask, "What does the data say?" and use market and research data to make informed decisions.

• You are experienced with agile development methodologies and have a history of working collaboratively and effectively with engineering teams to deliver high-quality products.

• You are a go-to person who can positively influence the strategic direction of your team. You excel at communicating plans, priorities, and progress to stakeholders and can clearly articulate value propositions and trade-offs.

• You are a self-starter with an owner's mindset, who is comfortable setting direction in ambiguity and thrives in a fast-paced, dynamic, "can-do" environment.

• You are a strategic thinker who can connect business goals to technology solutions, balancing long-term vision with short-term, pragmatic execution.

• You must be located or willing to relocate to Ho Chi Minh City, Vietnam, and be willing to travel occasionally to our Hanoi office and to our key supplier locations both in and outside of Vietnam.   

Meet The Team

The Product Management Technology team is the digital backbone of On's product creation engine. 

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. 

Reporting to the Head of Customer Success, the Customer Success Manager Scale (CSMS) manages a portfolio of customer accounts and is responsible for driving customer value realisation, engagement, and retention across the RightShip product suite. 

The CSM, Scale will focus on the mid-market and long-tail segment of customers that are primed for nurturing and growth. The role ensures customers are successfully onboarded, supported and enabled to maximise the value of RightShip’s solutions throughout the lifecycle of their engagement. The CSM acts as a trusted partner to customers, working closely with Sales, Product, and Support teams to ensure strong implementation, adoption, proactive engagement, and timely contract renewals. 

The CSM plays an important role in maintaining strong customer relationships, identifying risks to retention, and supporting growth opportunities across the customer portfolio.  

RESPONSIBILITIES

Customer Onboarding and Implementation

• Act as the primary point of contact for assigned customers during onboarding and implementation across the RightShip suite of products and services. 
• Coordinate onboarding activities including account enablement, configuration, training and early adoption support. 
• Guide customers through key product capabilities and ensure alignment between customer objectives and the value delivered by RightShip solutions. 
• Ensure a smooth transition from Sales to Customer Success by supporting the handover of new accounts and confirming customer goals and success criteria. 

Customer Engagement and Value Realisation 

• Manage an assigned portfolio of customer accounts, maintaining regular engagement to ensure customers derive value from RightShip’s products and services. 
• Develop and maintain strong working relationships with customer stakeholders to understand their operational needs and priorities. 
• Monitor customer usage, engagement and satisfaction to identify opportunities to improve adoption and overall customer outcomes. 
• Proactively identify potential risks, blockers or issues affecting customer success and work with internal teams to resolve them in a timely manner. 
• Act as the voice of the customer by gathering feedback and sharing insights with Product, Sales and other internal teams to improve solutions and customer experience.  

Customer Retention and Account Health 

• Support the achievement of customer retention and renewal targets by ensuring customers realise measurable value from RightShip’s services. 
• Maintain visibility of contract timelines and work collaboratively with Sales teams to support timely renewals. 
• Identify potential retention risks within the portfolio and escalate where necessary to ensure proactive mitigation. 
• Track key customer success indicators including engagement, adoption and satisfaction across assigned accounts. 

Customer Support and Issue Management 

• Serve as the first point of contact for customer queries, product usage questions and service requests. 
• Coordinate internally with Product, Platform Support and other teams to resolve issues efficiently. 
• Maintain clear communication with customers throughout issue resolution and ensure appropriate follow-up. 
• Support the delivery of service levels and response standards expected by customers. 

Commercial Collaboration 

• Identify opportunities within the customer portfolio for additional value through product adoption, expanded usage or additional services. 
• Collaborate with Sales teams to support customer discussions relating to upgrades, renewals or new solutions. 
• Provide insights and context from ongoing customer engagement to support commercial conversations and account planning. 

QUALIFICATIONS, SKILLS & ATTRIBUTES

• Bachelor’s degree in Business, Maritime Studies, Marketing or related discipline 
• 6–8+ years’ experience in customer success, account management, customer experience or client relationship roles. 
• Experience working with SaaS platforms, digital products or maritime industry solutions is desirable. 
• Strong ability to build relationships with customers and understand their operational needs. 
• Ability to communicate product value and translate technical capabilities into practical customer outcomes. 
• Strong organisational skills and ability to manage multiple customer relationships simultaneously. 
• Ability to collaborate effectively across cross-functional teams. 

Job Purpose:

The Sales Manager will be responsible for retention and growth of key accounts as well as the generation of revenue from new businesses for the dmg Asia Education Portfolio. This role will have to close high-value deals with large, blue-chip companies at senior management or director level. This role has no direct management responsibility but will involve mentoring of early career individuals.

Key Accountabilities:

• Managing a portfolio of key accounts with five and six figure contract value effectively
• Cultivate strong relationships with multiple senior stakeholders with a consultative approach
• Achieving and exceeding agreed show and personal revenue and profit targets
• Undertaking research to understand the market objectives, aims and ambitions of your client base
• To work closely with and within each business to identify its aims, objectives and requirements
• Tailor opportunities available, creating strong partnership propositions
• To identify new sales opportunities and develop them into long-term relationships
• Work closely with other departments, content, marketing, and sales to operate as one team.
• Open to taking on leadership and support of leadership roles on occasion
• Open to mentoring others
• Attend events and liaising with exhibitor and sponsor clients onsite to ensure that their contract is fulfilled and all their concerns and needs are addressed.
• Keep up to date via a wide range of material including various industry publications relevant to the topic areas and audiences of assigned conferences for developments and trends in the industry.

Job Context:

We are looking for an experienced and influential individual with excellent working relationships within both the Education (particularly oil & gas, renewables) and event organisation sectors, with proven event business development skills. We expect the new team member to be a proactive hunter, an ambitious individual to expand dmg Asia’s multi-million portfolio, with attractive awards for meeting and exceeding targets. There is also robust opportunity for you to grow into a leadership role, were this your next career objective. 

Qualifications, Experience, & Skills:

Key requirements for the role
•Extensive experience (6 years) in B2B conference and exhibition sponsorship sales, which should mainly and/or most recently have occurred within the Education sector
•Strong knowledge of and familiarity with the dynamics throughout the traditional Education sector and, ideally, in new areas of renewable Education
•A solid understanding of the Education market from both commercial and technical perspectives
•Previous senior responsibility for ambitious sales targets, demonstrating ability to consistently meet and exceed these targets
•Previous experience having trained salespeople and having developed a methodology/material that are instrumental in this process
•Ability and proven experience of working with a wide range of cultures
Personal Attributes
•Customer Focused – put the customer at the heart of everything we do, rapport building, post-sale relationship management, account management
•Harding working - Strong work ethic representing our industry leading brands
•Studious - Desire to learn and embrace best practice within your discipline
•Respectful – demonstrate consistency and reliability in all areas
•Collaborative – display open communication and innovation
•Proactive – take initiative on opportunities and test your ideas
•Efficient – display excellent time management and prioritisation
•Effective – focusing on the right things at the right time to deliver the best results
•Entrepreneurial - agile, adaptable, innovative, proactive
•Professional – accountable, responsible, reliable, consistent, attention to detail, trustworthy
•Disciplined – time management, drive, focus, organised, work ethic, efficiency
•Positive – resilient, adaptable, flexible, Education, passion
Technical abilities
•Sales ability – questioning skills, proposal writing, objection handling, urgency, presentation skills, closing, building value, negotiating 
•Pipeline management/forecasting
•Sales planning – lead sourcing, researching, market mapping, positioning
•Business Insight – market/industry, product, customer
•IT Skills – MS Office, CRM systems

dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.