All active Product Marketing roles based in Hanoi.
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The Company
RightShip is the world’s biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices.
We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems, recommendations and consultancy services.
Using leading data and technology, we aim to set new benchmarks in environmental protection. We support global initiatives and action influencing practical and impactful change, enabling “win-win” for business and the environment.
To find out more visit RightShip.com.
What we offer
We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices.
We offer generous rewards. Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us.
What makes RightShip a great place to work at:
RightShip is an equal opportunity employer, and we champion diversity. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.
Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At RightShip we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. We want to add team members who not only value RightShip standards and workplace culture, but also bring an aspect of diversity that positively contributes to our work environment. If you are excited about this role, or about our company in general, we would love to hear from you!
Reporting to the Head of Customer Success, the Customer Success Manager Scale (CSMS) manages a portfolio of customer accounts and is responsible for driving customer value realisation, engagement, and retention across the RightShip product suite.
The CSM, Scale will focus on the mid-market and long-tail segment of customers that are primed for nurturing and growth. The role ensures customers are successfully onboarded, supported and enabled to maximise the value of RightShip’s solutions throughout the lifecycle of their engagement. The CSM acts as a trusted partner to customers, working closely with Sales, Product, and Support teams to ensure strong implementation, adoption, proactive engagement, and timely contract renewals.
The CSM plays an important role in maintaining strong customer relationships, identifying risks to retention, and supporting growth opportunities across the customer portfolio.
RESPONSIBILITIES
Customer Onboarding and Implementation
Customer Engagement and Value Realisation
Customer Retention and Account Health
Customer Support and Issue Management
Commercial Collaboration
QUALIFICATIONS, SKILLS & ATTRIBUTES
RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.
Ready to apply?
Apply to RightShip
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Job Purpose:
The Senior Conference Producer will be involved in the development and execution of their own events, to ensure each Strategic and Technical agenda meets dmg’s market leading global standards.
Working as part of the global dmg Education team, which comprises of conferences, exhibitions and online products, you will be involved in all aspects of the strategy and execution of your conferences, including support on commercial structure, identifying sponsors, partners, potential hosts, as well as programme creation and development, on-site management and speaker liaison to ensure the successful smooth running of the conferences, and that exceptional service is delivered to our customers and clients.
This role is key to the success of the growth and development of our business, it is heavily focussed on year-round content and the programme development of our global conferences but also covers other areas of conference management. Working alongside commercial, marketing, PR, data & digital, operations teams, you will report directly to the VP for Asia, working on a major new business launch that will become an international large-scale event.
This is an exciting and highly varied role that will demand intellectual autonomy, creativity and an ability to think beyond the standard commercial conference ‘conveyor belt’ production cycle. The primary aim will be to help dmg create a long-term reputation for excellence in the Asian Education market, driving forwards our ambitions to be the most respected provider of Education conferences in the world.
Key Accountabilities:
Conference Production and Content Strategy
Conference Project Management
Product Delivery and Management
dmg Asia Portfolio Support
Job Context:
Relationships - Internal:
• Will report to the senior management on day-to-day issues.
• Senior management – contact with VP and Event Director to ensure content strategies are fully integrated and all respective staff are aware of processes.
• All internal functions Commercial, Data & Digital, Marketing & PR, HR, Finance and Operations.
Relationships - External:
• Education value chain.
• Event hosts when applicable.
• Senior individuals/C-suite professionals on Governing Bodies.
• Associations - Industry and Sector specific.
• Knowledge Partners.
• Steering Committees.
• International government representatives.
• Trade ambassadors.
Qualifications, Experience, & Skills:
• Passionate, dedicated, and knowledgeable about developing smart, profitable, and industry-leading conferences and with a proven and comprehensive experience of applying efficient and effective processes to your own successful conference portfolio.
• You will demonstrate the ability to simultaneously manage a portfolio of international event products.
• You will show how you are able to create leading-edge marketing and sales campaigns.
Skills and Behavioural Competencies
• Minimum 5 - 7 years conference production experience.
• Excellent networking and information gathering abilities.
• Engaging, professional and diplomatic demeanour.
• Comfortable conducting regular phone calls and meetings with a range of senior industry figures.
• Strong teamwork skills to ensure the efficient running of content team.
• Self-disciplined and able to work both independently and as part of a team.
• Problem solver with the ability to break down complex concepts, make logical comparisons, and identify underlying patterns and connections.
• Agile learner with the ability to develop in-depth technical knowledge on diverse topics and an understanding of key commercial drivers underlying your products.
• Resilient, with a strong desire to succeed.
• Experience in the Education industry is a strong asset.
You should be open to international travel, as required by the job role.
dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.
Ready to apply?
Apply to dmg events
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Job Purpose:
The Sales Manager will be responsible for retention and growth of key accounts as well as the generation of revenue from new businesses for the dmg Asia Education Portfolio. This role will have to close high-value deals with large, blue-chip companies at senior management or director level. This role has no direct management responsibility but will involve mentoring of early career individuals.
Key Accountabilities:
Job Context:
We are looking for an experienced and influential individual with excellent working relationships within both the Education (particularly oil & gas, renewables) and event organisation sectors, with proven event business development skills. We expect the new team member to be a proactive hunter, an ambitious individual to expand dmg Asia’s multi-million portfolio, with attractive awards for meeting and exceeding targets. There is also robust opportunity for you to grow into a leadership role, were this your next career objective.
Qualifications, Experience, & Skills:
Key requirements for the role
•Extensive experience (6 years) in B2B conference and exhibition sponsorship sales, which should mainly and/or most recently have occurred within the Education sector
•Strong knowledge of and familiarity with the dynamics throughout the traditional Education sector and, ideally, in new areas of renewable Education
•A solid understanding of the Education market from both commercial and technical perspectives
•Previous senior responsibility for ambitious sales targets, demonstrating ability to consistently meet and exceed these targets
•Previous experience having trained salespeople and having developed a methodology/material that are instrumental in this process
•Ability and proven experience of working with a wide range of cultures
Personal Attributes
•Customer Focused – put the customer at the heart of everything we do, rapport building, post-sale relationship management, account management
•Harding working - Strong work ethic representing our industry leading brands
•Studious - Desire to learn and embrace best practice within your discipline
•Respectful – demonstrate consistency and reliability in all areas
•Collaborative – display open communication and innovation
•Proactive – take initiative on opportunities and test your ideas
•Efficient – display excellent time management and prioritisation
•Effective – focusing on the right things at the right time to deliver the best results
•Entrepreneurial - agile, adaptable, innovative, proactive
•Professional – accountable, responsible, reliable, consistent, attention to detail, trustworthy
•Disciplined – time management, drive, focus, organised, work ethic, efficiency
•Positive – resilient, adaptable, flexible, Education, passion
Technical abilities
•Sales ability – questioning skills, proposal writing, objection handling, urgency, presentation skills, closing, building value, negotiating
•Pipeline management/forecasting
•Sales planning – lead sourcing, researching, market mapping, positioning
•Business Insight – market/industry, product, customer
•IT Skills – MS Office, CRM systems
dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.
Ready to apply?
Apply to dmg events
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