The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

Toshiba is seeking an experienced Software Development Manager who will be responsible for leading a department of direct reports that will include 12-14 software developers.

Responsibilities will include guiding and supporting the team throughout the development and successful deployment of new product releases, optimizing development processes and team efficiencies, challenging the team technically and participating in scrum and code reviews, managing capacity and personnel matters plus effectively growing technical skills and evaluating performance with data.

This position requires previous software development experience (writing code in Java) and usage of AI tools to optimize processes. We are looking for someone with extensive people management experience to carry out the responsibilities for project activities across a broad and cross-functional team.

What will you be doing:

• Delivery of high-quality product releases and functionality.
• Managing the performance of the development team ensuring product commitments are met.
• Provide clear prioritization of objectives, timely and appropriate communication, and continuous demonstration of ownership and accountability
• Create a highly collaborative, productive and efficient work environment
• Collaborate closely with product owners
• Enabling the development and support of an innovative product.
• Promote continuous process improvement. Ensuring Agile/SAFe practices are applied and followed.
• Driving the team through scrum participation.
• Reviewing the code to ensure proper coding practices are followed.

Naturally to be successful in this role, you must have and know of:

• BS or Master’s Degree in computer science, software development, or related field.
• +8 years of professional experience. 
• Previous hands-on software development experience with Java.
• Experience of AI: use of Claude Code, Cursor or Codex (Preferred) to generate code, debug code, build workflows, architecture design aspect or automation testing, test scripts.
• Experience in managing software development teams and projects in Agile methodologies.
• People management experience including performance management, motivation, career development and dealing with conflict.
• Ability to demonstrate code review capabilities.
• Full understanding of the software development lifecycle and bring a product to production.
• Fluent in English.
• Good analytic and logical problem solving skills.
• Strong collaborative and teaming skills.
• Excellent communication and collaboration skills, with ability to work effectively with cross-functional teams, stakeholders, and customers.

Preferred skills:

• SAFe experience.
• Understanding of Test Automation and Test-Driven Development.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

The Onboarding Implementation Specialist is an entry-level role responsible for supporting new customers through the initial onboarding and setup of their Nextiva products and services. Through structured training and defined processes, this role gathers required customer information, configures services, and ensures installations are completed accurately and on time.

This position focuses on executing standardized onboarding workflows, meeting SLAs, and delivering a high-quality customer experience. The Implementation Specialist partners with customers during setup, troubleshoots common configuration issues, and escalates complex concerns when needed to ensure a seamless transition to Nextiva.

Key Responsibilities

• Collect and validate required onboarding information including network details, users, devices, call flows, and authorized contacts.
• Follow defined onboarding workflows and meet established SLAs.
• Configure telephone extensions, services, features, and activate equipment.
• Assist customers with number porting from previous carriers.
• Respond to inbound calls, emails, and cases to resolve setup-related questions.
• Troubleshoot common configuration and installation issues.
• Identify out-of-procedure or incomplete information and take corrective action.
• Manage partner or customer escalations pre and post onboarding for any account.
• Escalate complex technical or process issues appropriately.
• Maintain accurate documentation and case management within internal systems.
• Meet or exceed defined productivity and quality metrics.

Qualifications

• 1+ year of customer service experience, project administration, preferably in telecommunications, SaaS, or cloud-based environments.
• Strong verbal and written communication skills.
• Ability to follow structured processes and meet deadlines in a fast-paced environment.
• Basic understanding of VoIP or Unified Communications technologies preferred.
• Strong troubleshooting and problem-solving skills.
• High attention to detail and strong organizational skills.
• Comfortable communicating via phone, email, and chat.
• Proficient with Microsoft Office and general computer systems.
• Ability to manage a high case volume while maintaining quality standards.
• Team-oriented with a positive and professional attitude.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼- Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1  #LI-Onsite

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

While this role is open to remote candidates across Mexico, team members located within 80 kilometers of our Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) are expected to work onsite to support collaboration, speed, and execution.

Drive Customer Growth. Deliver Better Outcomes.

At Nextiva, we’re transforming how businesses connect with their customers through our unified, AI-powered customer experience platform. We help organizations grow revenue, operate more efficiently, and build lasting customer relationships through Amazing Service® and innovation.

We’re looking for Expansion Account Executives who are motivated to grow existing customer relationships by identifying real business challenges and delivering meaningful solutions.

How You’ll Make an Impact

As an Expansion Account Executive, you will partner with existing Nextiva customers to understand how their business operates, uncover opportunities for improvement, and introduce solutions that drive measurable outcomes.

This is a proactive, ownership-driven role. Success comes from consistent outreach, curiosity, and the ability to connect customer challenges to the value of Nextiva’s AI-powered platform.

What You’ll Do

• Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer base
• Proactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities
• Lead with Discovery: Listen first to understand business challenges, then align solutions to real customer needs
• Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes
• Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using Salesforce
• Operate with Accountability: Take full ownership of your performance, activity, and results
• Continuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to better serve customers
• Position AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve efficiency and customer experience

What Success Looks Like

• Consistently meeting or exceeding expansion revenue targets
• Maintaining a disciplined, well-managed pipeline and follow-up cadence
• Demonstrating strong business acumen in identifying and solving customer challenges
• Effectively incorporating AI tools into your workflow to improve productivity and outcomes
• Building trusted relationships with customers through professionalism and reliability (this is a role where you will interface directly with customers over video)

About You

You are someone who takes ownership of your work, seeks continuous improvement, and brings energy and resilience to a high-activity sales environment.

• 2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environment
• Proven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics)
• Strong communication skills with the ability to simplify complex concepts, advanced English fluency required (spoken & written)
• Comfortable with outbound engagement and proactive customer communication
• Highly organized with strong follow-through and attention to detail
• Coachable and open to feedback, with a track record of applying it
• Self-motivated and resourceful, you take initiative to solve problems and develop your skills
• Interest in AI and technology, with a willingness to continuously learn and apply new tools
• Nice to Have:
  • Bachelor's degree in business or a related field
  • Experience selling SaaS, UCaaS, CCaaS, or related technologies
  • Familiarity with Salesforce or similar CRM platforms
  • Familiarity with qualification frameworks (BANT / MEDDPICC)
  • Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting
  • Prior experience supporting US based customers in a B2B environment

Who Thrives in This Role

• You take initiative and don’t wait for direction to move work forward
• You follow through on commitments and take accountability for results
• You stay resilient and maintain a positive, solutions-oriented mindset
• You are motivated by growth, both in your performance and your career
• You prioritize learning and actively invest in your own development

This role is well-suited for individuals early in their career, making a career transition, or looking for an opportunity where effort, consistency, and growth mindset directly translate into success.

What Matters Most

We value the behaviors that drive long-term success:

• Ownership and accountability
• Consistency and discipline
• Coachability and continuous improvement
• Curiosity and willingness to learn
• Drive to achieve meaningful results

Experience matters, but mindset and execution matter more.

Compensation & Growth

• Competitive base salary + uncapped commission
• Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼- Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Remote

PRIMARY PURPOSE

Varicent’s Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

Enablement Delivery

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction
• Serve as a facilitator for critical or high-profile training

Leadership

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences
• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions
• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention
• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives
• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally
• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

• 6+ years of experience in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills.
• Ability to translate complex technical concepts into practical, learner-friendly content.
• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
• Demonstrated expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
• Proven track record of mentoring peers and contributing to team growth and maturity
• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count

This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

Drive Customer Growth. Deliver Better Outcomes.

At Nextiva, we’re transforming how businesses connect with their customers through our unified, AI-powered customer experience platform. We help organizations grow revenue, operate more efficiently, and build lasting customer relationships through Amazing Service® and innovation.

We’re looking for Expansion Account Executives who are motivated to grow existing customer relationships by identifying real business challenges and delivering meaningful solutions.

How You’ll Make an Impact

As an Expansion Account Executive, you will partner with existing Nextiva customers to understand how their business operates, uncover opportunities for improvement, and introduce solutions that drive measurable outcomes.

This is a proactive, ownership-driven role. Success comes from consistent outreach, curiosity, and the ability to connect customer challenges to the value of Nextiva’s AI-powered platform.

What You’ll Do

• Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer base
• Proactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities
• Lead with Discovery: Listen first to understand business challenges, then align solutions to real customer needs
• Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes
• Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using Salesforce
• Operate with Accountability: Take full ownership of your performance, activity, and results
• Continuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to better serve customers
• Position AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve efficiency and customer experience

What Success Looks Like

• Consistently meeting or exceeding expansion revenue targets
• Maintaining a disciplined, well-managed pipeline and follow-up cadence
• Demonstrating strong business acumen in identifying and solving customer challenges
• Effectively incorporating AI tools into your workflow to improve productivity and outcomes
• Building trusted relationships with customers through professionalism and reliability (this is a role where you will interface directly with customers over video)

About You

You are someone who takes ownership of your work, seeks continuous improvement, and brings energy and resilience to a high-activity sales environment.

• 2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environment
• Proven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics)
• Strong communication skills with the ability to simplify complex concepts, advanced English fluency required (spoken & written)
• Comfortable with outbound engagement and proactive customer communication
• Highly organized with strong follow-through and attention to detail
• Coachable and open to feedback, with a track record of applying it
• Self-motivated and resourceful, you take initiative to solve problems and develop your skills
• Interest in AI and technology, with a willingness to continuously learn and apply new tools
• Nice to Have:
  • Bachelor's degree in business or a related field
  • Experience selling SaaS, UCaaS, CCaaS, or related technologies
  • Familiarity with Salesforce or similar CRM platforms
  • Familiarity with qualification frameworks (BANT / MEDDPICC)
  • Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting
  • Prior experience supporting US based customers in a B2B environment

Who Thrives in This Role

• You take initiative and don’t wait for direction to move work forward
• You follow through on commitments and take accountability for results
• You stay resilient and maintain a positive, solutions-oriented mindset
• You are motivated by growth, both in your performance and your career
• You prioritize learning and actively invest in your own development

This role is well-suited for individuals early in their career, making a career transition, or looking for an opportunity where effort, consistency, and growth mindset directly translate into success.

What Matters Most

We value the behaviors that drive long-term success:

• Ownership and accountability
• Consistency and discipline
• Coachability and continuous improvement
• Curiosity and willingness to learn
• Drive to achieve meaningful results

Experience matters, but mindset and execution matter more.

Compensation & Growth

• Competitive base salary + uncapped commission
• Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼- Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Onsite

This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

Provides focus and drives consistency in the execution of all customer service-related matters and answering inbound and outbound calls from existing customers. Our Customer Care teams foster trust with existing customers by both educating and selling them on the value of Nextiva.

The successful Customer Service Representative will develop and execute a customer-focused strategy that will lead to greater retention and drive repurchase loyalty and will nurture the customer relationship acting as a sales enabler to drive repurchase loyalty toward Nextiva equipment and services. This individual ensures maximum correlation between customer requirements and Nextiva products and/or services to strive for consistent delivery by exceeding customer expectations. Additionally, they will aim to uphold the Nextiva mission statement of AMAZING Service while holding accountability for all departments and team members.

• Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying
• This person will be an employee of Nextiva, supporting Nextiva customers 
• This position will be 100% on-site at our Nextiva Guadalajara office.  Want to check out our AMAZING culture? Follow Nextiva Mexico on Instagram: @nextiva_mexico 
• Be sure to check out our rewards & benefits listed below 

The Day-to-Day:

• Inbound and outbound point-of-contact for service-related activities, ensures consistent communication and sells the value of the Nextiva product line.
• Responsible for answering calls out of a live queue.
• Utilize real time resources to overcome customers objectives and cancellations.
• Address service removal and cancellation requests while addressing a variety of customer needs within different levels of complexity.
• Focusing on determining the root cause; selecting and explaining the best solution; expediting correction or adjustment for first call.
• Responds with a sense of urgency and accuracy to overcome customers objectives and cancellations.
• Expediting correction or adjustment; following up to ensure timely resolution and to provide the best customer experience and a positive business relationship moving forward.
• Account retention, account reconciliation, account updates, document requests, invoices, contract negotiations, etc.
• Coordinates service activities with Nextiva’s Legal, Sales, Operations, Billing, Collections and Technical Support teams to ensure all customer needs and expectations are met.
• Ensures compliance levels are met in accordance with all maintenance contracted service level agreements.
• Ability to identify the customers need and recommend additional Nextiva products and services.
• Demonstrates excellent interpersonal, written, and oral communication skills Including the ability to ask probing questions to understand concerns and overcome objections while finding opportunities to upsell or cross sells.
• Meets Quality Assurance Requirements and other key performance metrics.

Job Qualification/Requirements:

• 2+ years of retention/sales experience or customer-facing phone support with a strong practice of empathy, confidence, and assertiveness when communicating with customers.
• English language fluency required (both verbal and written).
• Be comfortable to communicate with customers by phone, email, and chat.
• High sense of urgency and demonstrated ability to take ownership and meet defined metrics.
• Ability to cross-sell and/or upsell when appropriate.
• Strong problem-solving, negotiation, and customer retention skills.
• Proven experience in delivering and communicating on time.
• Ability to establish and maintain strong cross-departmental relationships.
• Excellent written and verbal communication skills.
• Proficient in MS Office/ Office 365 (Word, Excel, PowerPoint), Google, Microsoft Teams
• Ability to thrive in a fast-paced, constantly evolving environment.
• 100% on-site.
• This position demands the capacity to work flexible hours, and there may be instances where additional work hours, as well as weekend and holiday shifts, may be required.
• The candidate must have reliable transportation and be able to work Nextiva’s Arizona time (MST).

Competencies:

• Oral/Written/Persuasive Communication, Interpersonal Awareness and Influencing Others

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼- Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Onsite

Location: Remote - MX

ABOUT THE COMPANY:

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Data Engineer will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Data & Analytics (D&A) team, helping build and maintain the data infrastructure that powers all of our internal reporting and analytics for multiple business teams. As a team, we are actively implementing the latest AI features and cutting-edge technologies to drive business insights.

On a day-to-day basis, you will be responsible for architecting and delivering end-to-end data pipelines to support internal stakeholders. Specifically, you will:

• Design, build, and maintain scalable data pipelines and services for analytics and business intelligence.
• Develop data flows and applications for machine learning, analytics, and third-party data integrations.
• Collaborate with data scientists and analysts to deploy models and analytical solutions.
• Perform heads-down development, test your code, review peer code, and ship it to production.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to build and enhance the data infrastructure that provides critical insights to business leaders, directly impacting strategic decisions across the company. You will have an opportunity to make a difference.

WHAT WE’RE LOOKING FOR:

We are seeking a results-oriented and innovative Data Engineer who is passionate about building scalable data solutions that empower internal teams. You will play a pivotal role in developing the infrastructure that powers our internal reporting and analytics initiatives, and you should be excited about working with the latest in AI and data technology. We're looking for someone with a deep understanding of data architecture, a commitment to quality, and a collaborative spirit to support business stakeholders.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Data Engineer is the career path for you!

THE TEAM:

Our  Clari + Salesloft Data & Analytics team is comprised of seasoned and up-and-coming data professionals​​ who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

The Data & Analytics team consists of a group of curious, collaborative, and technically-driven individuals dedicated to empowering the business with data. The engineers and analysts on our team share a few common traits: they are passionate about turning data into actionable insights, thrive on solving complex problems, and are committed to leveraging cutting-edge technology to answer critical business questions.

THE SKILL SET:

Core Qualifications

• Strong SQL skills and experience with Snowflake core features, focusing on performance optimization and efficient data warehousing practices.
• Proven ability to build scalable, tested transformation layers using DBT.
• Experience managing data pipelines with Airflow and ingestion tools such as Fivetran or Estuary.
• Comfortable working with AI-assisted development tools such as Snowflake Cortex, Gemini Enterprise, or GitHub Copilot.
• Strong Git workflow experience in Agile environments (Jira).
• Bachelor’s degree in Computer Science or a related technical field.

Nice-to-Have

• Experience with BI/analytics tools and supporting reporting workflows.
• Experience working with Salesforce or other CRM data, particularly in SaaS environments.
• Familiarity with AWS or GCP, REST APIs (Postman), or Databricks.
• Exposure to Machine Learning, AI, or Data Science frameworks.

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Remote

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

Job Title: Senior Software Engineer

ABOUT THE COMPANY:

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Senior Software Engineer will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing team where in this role, you will lead the development and scaling of core platform components, ensuring the platform remains reliable, performant, and able to support millions of workflows daily.

On a day-to-day basis, you will collaborate across engineering, product, and operations to solve high-impact challenges and deliver platform capabilities that power enterprise-scale workflows.

Specifically, you will:

• Lead the design, development, and scaling of core data platform components that power ML, AI, analytics, and forecasting products processing millions of data workflows daily.
  
  
• Own the development and operation of critical platform services, including data ingestion, data pipelines, transformations, and observability tooling, improving system reliability and performance.
  
  
• Drive the investigation and resolution of complex technical and production issues, performing root cause analysis and implementing durable solutions.
  
  
• Design reusable platform services, data integration capabilities, and developer tooling that enable teams to build and operate data-driven products efficiently.
  
  
• Lead technical design discussions and contribute to architectural decisions that shape the evolution of the data platform.
  
  
  
• Mentor junior engineers and contribute to raising engineering standards through code reviews, knowledge sharing, and best practices.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to bring deep technical expertise, a passion for problem-solving, and a customer-first mindset. We foster an open, collaborative environment and are seeking engineers who enjoy tackling complex operational challenges and improving systems beyond the routine. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a skilled software engineer who is passionate about designing, operating, and sustaining enterprise-scale data platforms. You thrive at improving reliability, performance, and observability, while mentoring others and driving best practices across the team.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Senior Software Engineer is the career path for you!

THE TEAM:

Our  Clari + Salesloft Data Platform team is comprised of seasoned and up-and-coming software development professionals  who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

The Data Platform team consists of engineers who build and evolve the core platform that powers our products. The team focuses on enabling scalable data processing and providing the foundation that allows product teams to deliver intelligent insights to customers. Engineers on this team collaborate across engineering, product, and support to solve complex distributed systems challenges, helping ensure the platform scales efficiently with the company’s growth.

THE SKILL SET:

• 5+ years of experience building reliable, scalable production software in Java within microservice-based environments..
• Strong understanding of distributed systems and experience troubleshooting and operating production systems.
• Proven ability to improve system reliability, performance, and operational excellence, including incident resolution and root-cause analysis.
• Experience with cloud platforms such as AWS
• Solid experience with relational (PostgreSQL preferred) and NoSQL databases (e.g., MongoDB), including data modeling and performance optimization.
• Demonstrated ability to use observability systems (metrics, logging, tracing, monitoring, alerting) and common Java testing frameworks.
• Excellent collaboration and communication skills across engineering, product, and support teams.

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Remote

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

Job Title: Software Engineer Data Platform

Location: Guadalajara MX Hybird

ABOUT THE COMPANY:

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Software Engineer 2 will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing team where in this role, you will contribute to building and improving components of our state-of-the-art time series data platform, helping ensure it remains scalable, reliable, and performant as it grows.

.

On a day-to-day basis, you will collaborate with teammates across engineering, product, and operations to solve complex challenges and deliver platform capabilities that support mission-critical enterprise workflows.

Specifically, you will:

• Contribute to building and scaling a configuration-driven data platform that powers ML, AI, and analytics/forecasting products and processes millions of workflows daily.
  
  
• Design, implement, test, and maintain data pipelines, ingestion frameworks, and platform services that improve reliability, performance, and scalability.
  
  
• Assist in diagnosing and resolving production issues in distributed data systems, investigating data transformation or pipeline failures, and contributing fixes that improve platform stability and customer experience.
  
  
• Collaborate with engineering, product, and support teams to reproduce issues, validate solutions, and deliver high-quality data-driven features.
  
  
• Contribute to internal tools, automation, and platform capabilities that improve developer productivity and reduce operational overhead.
  
  
• Participate in design discussions and code reviews while learning best practices in distributed systems, platform reliability, and scalable data infrastructure.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to bring deep technical expertise, a passion for problem-solving, and a customer-first mindset. We foster an open, collaborative environment and are seeking engineers who enjoy tackling complex operational challenges and improving systems beyond the routine. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a talented software engineer who is passionate about building and maintaining reliable, scalable, and operationally sound data platforms. You enjoy solving problems in distributed systems and contributing to platform stability and continuous improvement.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Software Engineer 2  is the career path for you!

THE TEAM:

Our  Clari + Salesloft  Data Platform  team is comprised of seasoned and up-and-coming software development professionals  who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

The Data Platform  team consists of engineers who build and evolve the core platform that powers our products. The team focuses on enabling scalable data processing and providing the foundation that allows product teams to deliver intelligent insights to customers. Engineers on this team collaborate across engineering, product, and support to solve complex distributed systems challenges, helping ensure the platform scales efficiently with the company’s growth.

THE SKILL SET:

• 2+ years of experience building reliable, scalable production software in Java within microservice-based environments
• Strong understanding of distributed systems and experience troubleshooting and operating production systems
• Proven ability to improve system reliability, performance, and operational excellence, including incident resolution and root-cause analysis
• Experience with cloud platforms such as AWS
• Solid experience with relational (PostgreSQL preferred) and NoSQL databases (e.g., MongoDB), including data modeling and performance optimization
• Demonstrated ability to use observability systems (metrics, logging, tracing, monitoring, alerting) and common Java testing frameworks
• Excellent collaboration and communication skills across engineering, product, and support teams
  
  

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Remote

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Staff Software Engineer will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing team where in this role, you will drive the architecture, strategy, and evolution of our platform, ensuring systems are scalable, resilient, and operationally excellent at enterprise scale.

On a day-to-day basis, you will collaborate with engineering, product, and operations leaders to solve complex, cross-team challenges and deliver platform capabilities that underpin critical business workflows.

Specifically, you will:

• Provide technical leadership in designing and evolving the architecture of the configuration-driven data platform that powers ML, AI, analytics, and forecasting products at enterprise scale.
  
  
• Define and drive long-term strategy for platform reliability, scalability, observability, and operational excellence across distributed systems, data pipelines, and transformation frameworks.
  
  
• Lead complex cross-system investigations and guide teams in resolving critical production challenges while implementing long-term structural improvements.
  
  
• Architect and drive the development of platform-level frameworks, services, and tooling that enable engineering teams to build, operate, and scale data-driven products efficiently.
  
  
• Influence platform architecture and technical direction across multiple teams, ensuring data pipelines and workflows remain resilient, maintainable, and scalable as the company grows.
  
  
• Mentor senior engineers and act as a technical multiplier by establishing standards, guiding complex problem-solving, and fostering a culture of operational excellence.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to bring deep technical expertise, a passion for problem-solving, and a customer-first mindset. We foster an open, collaborative environment and are seeking engineers who enjoy tackling complex operational challenges and improving systems beyond the routine. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a visionary software engineer who is passionate about shaping the architecture, strategy, and operational health of enterprise-scale data platforms. You excel at defining technical standards, guiding teams, and ensuring platform resilience, maintainability, and operational excellence at scale.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Staff Software Engineer is the career path for you!

THE TEAM:

Our  Clari + Salesloft Data Platform team is comprised of seasoned and up-and-coming software development professionals  who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

The Data Platform team consists of engineers who build and evolve the core platform that powers our products. The team focuses on enabling scalable data processing and providing the foundation that allows product teams to deliver intelligent insights to customers. Engineers on this team collaborate across engineering, product, and support to solve complex distributed systems challenges, helping ensure the platform scales efficiently with the company’s growth.

THE SKILL SET:

• 8+ years of experience building reliable, scalable production software in Java within microservice-based environments..
• Strong understanding of distributed systems and experience troubleshooting and operating production systems.
• Proven ability to improve system reliability, performance, and operational excellence, including incident resolution and root-cause analysis.
• Experience with cloud platforms such as AWS
• Solid experience with relational (PostgreSQL preferred) and NoSQL databases (e.g., MongoDB), including data modeling and performance optimization.
• Demonstrated ability to use observability systems (metrics, logging, tracing, monitoring, alerting) and common Java testing frameworks.
• Excellent collaboration and communication skills across engineering, product, and support teams.

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Remote

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

Position Overview:

As a Customer Training Specialist your mission is to ensure that our customers have a superior experience every time they interact with our suite of products and services, and especially during the initial training following the sale and ongoing coaching for all levels of users throughout their relationship with Diligent. 

As a member of the Customer Success team, you will join a group that is passionate about living Diligent’s corporate values and which has a friendly, positive attitude. We have a real passion for interacting and helping others, ensuring our customers have an excellent, memorable experience, leading them to purchase more valued Diligent services and to recommend our services and support to friends and colleagues.

Key Responsibilities

• Experience creating, managing, and delivering training using online training tools.
• Aptitude in creating customer facing training videos.
• Ability to deliver individual, group, webinar and face-to-face training.
• Ability to convert training conversation to a potential lead generation as appropriate.
• Focus on educating users and driving adoption.  
• Occasional travel for professional development, customer user workshops or corporate meetings required.
• Experience with administrative processes.

Required Experience/Skills 

• Customer focused with a real passion for providing excellent customer service.
• Excellent interpersonal communication and presentation skills with a high level of energy and an ability to be assertive yet respectful.
• Resourceful, organized, and professional.
• Appreciation for the change management aspects of delivery including driving adoption and adherence.