About the Team

The Wolt Market Talent Acquisition Operations team is evolving into a strategic, centralized function that enables scalable, efficient, and data-driven hiring across all international markets. As Wolt Market continues to grow, we are shifting from manual, recruiter-led processes to a more standardized, technology-enabled hiring model powered by tools like Greenhouse and Fountain.

Our goal is to build a highly efficient, automated hiring engine that supports rapid expansion across diverse geographies, while maintaining strong candidate experience and operational consistency. This requires leaders who can blend talent acquisition expertise with program management, analytics, and continuous improvement.

About the Role

As a Lead Program Manager, you will own and scale high-volume hiring operations for Wolt Market across international locations. Based in Greece, you will lead a team of recruiters and sourcers responsible for delivering hiring outcomes at scale through Greenhouse and Fountain (including automated assessments).

This is a hands-on leadership role where you will balance team management with program ownership—driving execution while continuously improving processes, workflows, and funnel performance. You will focus on building repeatable, scalable hiring systems that reduce manual effort and increase speed, quality, and consistency.

This role is ideal for someone with a Talent Acquisition background who is looking to grow into Program Management, and who brings a strong analytical mindset, ownership mentality, and passion for process improvement.

You’re excited about this opportunity because you will…

• Lead and develop a team of recruiters and sourcers delivering high-volume hiring across international markets
• Own hiring delivery through Greenhouse and Fountain, including automated screening and assessments
• Drive end-to-end pipeline performance, from application through onboarding
• Identify bottlenecks in the hiring funnel and implement scalable process improvements
• Standardize workflows across markets while adapting to local nuances
• Leverage data to monitor performance, improve conversion rates, and reduce drop-off (e.g., NCNS, early attrition)
• Partner with cross-functional stakeholders (Operations, Workforce Planning, HR) to align hiring with business needs
• Build and document processes, playbooks, and best practices to enable consistency at scale
• Contribute to the broader transformation toward a more automated, efficient hiring model

We’re excited about you because…

• You have 5+ years of experience in Talent Acquisition, Recruiting Operations, Program Management, or similar
• You have experience in high-volume hiring environments and understand pipeline management at scale
• You have people management experience (leading recruiters, coordinators, or sourcers)
• You bring a strong analytical mindset and are comfortable using data to drive decisions
• You have a track record of continuous improvement and optimizing processes
• You are comfortable working with tools like Greenhouse, Fountain, or similar systems
• You are highly organized and able to manage both team execution and program-level initiatives
• You are comfortable writing clear documentation, building playbooks, and standardizing ways of working
• You are adaptable and thrive in a fast-paced, evolving environment
• Experience working across multiple countries or international markets is a plus

Why this role

This is an opportunity to step into a leadership role while expanding into Program Management, owning both people and process. You will play a key role in building a scalable hiring engine for Wolt Market globally, with direct impact on business growth and operational success.

Role background

Responsible for the Workplace Experience and Operations for a geographical region spanning 10 countries, our Workplace Managers combine People, Technology, and Space across Office and Serviced Office locations to create an exceptional workplace experience for our Employees, Visitors, Contractors and Courier Partners. Regional Workplace Managers support their direct reports (in country workplace managers) to perform at their best, providing guidance and oversight to ensure our workplaces’ functionality, comfort, safety, sustainability and efficiency;  whilst ensuring that our office ‘hubs’ are properly set up for collaboration and focus as well as our smaller satellite locations without onsite staff appropriately situated, supported and well-equipped.

What you’ll be doing

• Lead a regional team of Workplace Managers & Workplace Coordinators in ensuring our workplace experience supports Wolt’s mission & values and team objectives are met.
• Setup and onboard new offices as Wolt expands in your region. Partner with business leads, local and global teams to ensure effective communication with landlords, internal and external stakeholders so that office projects in your region can be delivered on time and in accordance with both Wolt’s global standards and any local requirements.
• Ensure all sites within the regional portfolio are managed and maintained to a high standard and in compliance with local and global policies and guidelines.
• Build department policies and procedures in conjunction with Wolt’s Global Workplace and Facilities manager, complying with International Health and Safety Standards.
• Partner with South region teams such as Physical Security and Safety, Sustainability and People to provide office specific program roll outs for initiatives such as Health and Safety, Sustainability and DEI, Internal Events and Community.
• Partner with Integrated Facilities Management Vendors to ensure safe and compliant workspaces and that service level agreements are met. Conduct formal site condition inspections and work closely with responsible parties to ensure any deficiencies identified are resolved. 
• Create and own the development of annual Opex budgets for your region, tracking and reporting on financial variance and operations expenses management.

Our Humble Expectations

• 8+ years previous experience and regional role experience Workplace or Facilities Management in a global organization within a fast-paced and high growth environment
• Bachelors or equivalent years of experience. Industry body qualifications  (IWFM, CFM or similar) are a bonus.
• Excellent organizational skills and attention to detail
• Strong leadership capabilities, proven experience to motivate and lead a team
• Excellent communication and interpersonal skills, and the ability to work with internal and external stakeholders
• A demonstrated ability to work collaboratively across departments and levels within a complex organization.
• Ability and willingness to travel in order to properly support all locations in-Region (especially during office relocations and openings)
• Excellent written and verbal communication skills in English. Ability to work autonomously in a fast-moving environment, strong relationship building and stakeholder management skills, and a true growth mindset to consistently learn and develop skills.
• Comfortable collaborating remotely and dynamically using digital tools such as GSuite, Slack and Zoom.