At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our growing Virtual Care team.
This part-time role supports our Prescription Team within Virtual Care team. This role offers up to 30hrs per week.
Schedule: Fridays, Saturdays, and Sundays, 8:00am - 5:00pm Pacific Time
What You’ll Be Doing:
- Engage with members via chat, phone, and email, providing support and education on their pets’ prescriptions, health, and well-being
- Manage fulfillment requests, scheduling needs, and medical follow-ups in a timely, accurate, and professional manner; identify and prioritize customer needs
- Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
- Handle and resolve tasks independently, on time, and to a high-quality standard
- Communicate with clinics and customers using a variety of software tools to navigate patient accounts, research and review policies, and communicate effective solutions
- Review medical records to understand patient history and provide informed guidance
- Document clearly and accurately in patient records using veterinary terminology
- Verify and process prescriptions, ensuring appropriate follow-up for client requests
- Deliver an unparalleled client experience by conveying empathy and warmth over chat, phone or video communication
- Follow protocols, maintaining consistency while adjusting to each unique case
- Participate in the evaluation of systems, giving frequent, productive feedback to the Virtual Care Leaders, or to the Product team via our internal feedback tools
- Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care
- Live and model the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment
Why you'd be a great fit:
- Credentialed Veterinary Technician licensed for a minimum of two years
- Successfully completed the VTNE
- 5+ years experience in the practice of small animal veterinary medicine and surgery. Emergency and speciality experience preferred but not required
- Advanced knowledge in patient care in-clinic and at-home, surgical and dental procedures, and the diagnosis and treatment of medical conditions that would be routinely anticipated to occur in a general small animal practice
- Willingness to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Passion for client experience
- High level of emotional intelligence
- Excellent problem solving skills and the ability to work independently
- Experience with a variety of computer programs
- Exceptional verbal and written communications skills
- Ability to work regular daytime, evening, weekends, and holidays
- A quiet and distraction-free environment during working hours
- The ability to sit and stand at a computer for extended periods of time
- Forward thinker who enjoys living curiously
- Provides compassionate, high quality medicine
- Minimum ISP (internet service provider) parameters of >100mb down/>100mb up/<10ms latency
What You Can Expect From Us:
- Starting at $23.00 per hour (final compensation will be based on experience, skills, and location)
- Uniform provided
- Work-from-home stipends to help set up your home office
- A collaborative team that has your back and will welcome you as part of our pack