Your Opportunity

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Operational Details

• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Your Opportunity

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Operational Details

• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Your Opportunity

Scion is paving a path in student living and the Multi-Site Customer Experience Manager is vital in delivering exceptional customer service at our larger communities. The CXM will support three communities with revenue and sales goals by implementing customer experience initiatives and fostering a customer-centric culture, while identifying opportunities to grow relationships. This role demands exceptional interpersonal skills and an all-in work ethic.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

Staff Development and Leadership

• Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.
• Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies.

Property Administration

• Assist with planning and executing successful annual Turnover processes.
• Assist with move-in and move-out processes.

Facilities & Capital

• Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
• Coordinate work orders with appropriate staff to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
• Keep a consistent pulse on resident feedback regarding facilities and maintenance needs.

Annual Turnover Process

• Partner with General Managers, Assistant General Managers and Facilities Managers in the planning and execution of annual Turnover processes.

Customer Experience & Sales

• Assist with all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Utilize KPIs to report on trends, insights and proactively address issues.
• Provide expert direction on sales and revenue goals and lead the team to achieve them.
• Utilize KPIs to report on trends, insights and proactively address issues.
• Perform weekly market surveys to Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
• Oversee all on-campus and in-person marketing events.
• Execute social media and communication strategies on various platforms to engage customers.

Financial Performance

• Manage promotional material and property incentives meeting marketing and concession budget.

The responsibilities listed above are not all inclusive.

Qualifications

• College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.
• Previous multi-site experience.
• Ability and willingness to work up to six days per week for necessary level of management coverage.
• Values and fosters a sensitive and supportive approach to a diverse working and living environment.
• Commitment to excellence and high standards, with acute attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and Property Management Systems.
• Works well with all levels of management.
• Strong organizational, problem-solving, and analytical skills.
• Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
• Works well independently and as a member of various teams.

What We Require

• Customer-centric mindset
• Exceptional written and verbal communicator
• Brand awareness
• Marketing and leasing
• Keen organization and prioritization skills
• 1+ years’ experience working in customer service

Relevant Systems and Platforms

• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• Microsoft Office
• Social Media Platforms (Instagram, Tik Tok, Facebook)

Operational Details

• Job location is at the assigned property.
• Working hours consist of daytime business hours and up to six days per week during peak times.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND1 #wearehiring #werehiring 

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

As Roofstock continues to scale its national footprint, we are seeking a Safety Specialist to serve as the chief architect of our physical safety culture and a key partner in supporting our fleet operations.

This is a safety-first role. You will develop, implement, and oversee a comprehensive workplace safety program for the organization, covering everything from OSHA compliance and incident investigation to field safety training and risk assessment. You will also contribute to fleet operations alongside Scott Lawrence and the Field Operations team, supporting vehicle compliance, driver safety, and vendor coordination. Your goal is to build a proactive, "Safety First" culture that protects every employee, whether they are in a vehicle, at a property, or in a warehouse, while contributing to efficient fleet stewardship.

Key Responsibilities

Safety Management & Organizational Culture (Primary)

• Safety Strategy & Policy: Develop, implement, and maintain company-wide safety policies, procedures, and programs (including the IIPP) to ensure a safe workplace for all employees.
• Risk Assessment: Conduct regular safety audits, property site inspections, and risk assessments to identify and mitigate environmental and physical hazards across all operating markets.
• Incident Investigation: Lead the response for all accidents, near-misses, and workplace injuries. Perform root-cause analysis and recommend corrective actions to prevent recurrence.
• Training & Education: Design and deliver safety training modules covering PPE usage, ladder safety, chemical handling, emergency preparedness, defensive driving, and topics surfaced by incident trends or regulatory changes.
• Compliance: Ensure the organization adheres to federal, state, and local regulations (OSHA General Industry, DOT, state-specific requirements) and maintain all required safety documentation and reporting (OSHA 300 logs, incident reports, training records).
• Workers' Compensation: Partner with People Operations and Insurance on claims processing, return-to-work programs, and claim frequency reduction through prevention-focused strategies.

Fleet Operations Support (Secondary)

• Driver Safety & Coaching: Use telematics data (Geotab) to monitor driver behavior, support coaching conversations, and maintain driver safety scorecards in partnership with Field Operations.
• Compliance & Documentation: Support vehicle registration, emissions, and insurance compliance across all operating states. Help maintain centralized fleet records.
• Vendor Coordination: Serve as a point of contact for fleet vendors (WEX, Geotab, E-Fleet, leasing companies) alongside Field Operations leadership.
• Maintenance Support: Assist with preventative maintenance scheduling, invoice review, and repair coordination to minimize vehicle downtime.
• Data & Reporting: Contribute to monthly fleet and safety scorecards for leadership, covering safety stats, driver behavior trends, vehicle utilization, and maintenance costs.

Qualifications

• 5+ years of experience in Occupational Safety/Health (EHS), workplace safety, or a closely related discipline.
• Deep working knowledge of OSHA General Industry standards and multi-state regulatory compliance.
• OSHA-30 certification (or equivalent/superior credential such as CSP or CDS, with willingness to obtain OSHA-30 within 90 days if not held).
• Proven experience building safety programs, writing SOPs, and conducting workplace hazard assessments.
• Strong proficiency in Google Sheets/Excel for data analysis and reporting.
• Proven ability to influence behavior and drive cultural change across all levels of an organization.

Highly Preferred

• CSP (Certified Safety Professional) certification.
• Experience in a field-service, property-services, or property management environment.
• Familiarity with fleet operations, telematics platforms (Geotab), or fuel management systems (WEX).
• Experience with DOT regulations and driver qualification file management.
• Bachelor's degree in Occupational Safety, Environmental Health, or a related field.

Location

This is a remote position. Candidates must be based in one of the following metro areas: Dallas, TX; Tampa, FL; or Atlanta, GA. Occasional travel for market visits, site safety audits, and conferences is expected.

Compensation

$70,000 - $80,000 annually  

Compensation range may be adjusted based on experience and location.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position.  Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors.  Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more
• Wellness and home office/cell phone subsidies 

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.  

Commitment to Equal Employment Opportunity 

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

#LI-REMOTE

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Westside Apartments in Atlanta, GA. 

In this role, you will work part-time. A flexible schedule is required and includes weekends and evening hours. 

As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick-start your career with room to grow into future management positions.

About Faropoint

Meaningful Relationships.  Ownership.  Curiosity.  Tenacity.

Established in 2012, Faropoint is a pure play RE fund manager focusing on the last mile industrial sector. Having acquired more than 500 warehouses to date, it is the most active aggregator of warehouses in the US in the past five years. Our platform is built to harness the sector’s fragmentation, operating through 7 regional offices with 120+ employees in vertically integrated teams enhanced by proprietary AI-driven tools, while benefiting from compelling fundamentals like constrained supply growth, reshoring, and e-commerce tailwinds.

Job Summary

The Faropoint Investments Team is expanding, and we are looking for an ambitious and motivated Director of Asset Management to join our Atlanta office.  The ideal candidate would have 5-8 years of Asset Management experience, looking to expand their knowledge and experience to Real Estate Private Equity.

Responsibilities

• Manage industrial assets end-to-end from a property/asset management perspective. This may include: tenant support, written reports, updating tech platforms, record keeping, and tenant relations.
• Lead the leasing process, including market analysis, comparative analysis, and negotiations.
• Lead workflows conducting transaction analysis and due diligence for new acquisitions and onboarding new properties.
• Review and approve all aspects of industrial real estate appraisals and operational budgets, including rental rates, discounted cash flows, and capital work.
• Maintain properties by scheduling ongoing routine maintenance. Coordinate maintenance technicians and construction management schedules. Prepare and coordinate bid proposals, service contracts, and invoices. Assist in scheduling tenants’ maintenance requests.
• Develop analytical tools to allow leadership to better understand the state of the portfolio and streamline work processes. Assist in lease administration such as maintaining tenant contacts, tracking insurance, collections, and tracking property inspections.
• Prepare and code invoices for PM/AM approval. Manage and assist in accounts receivable and accounts payable.
• Assist with monthly and quarterly reporting to investors.

Required Qualifications

• Ideal candidate will have 5-8 years of experience as an Asset Manager in the industrial/commercial real estate industry.
• Bachelor's Degree 
• Proficiency in Microsoft Office including advanced Excel skills.
• Ability to give and take direction and to interface with decision makers in a professional manner while maintaining confidentiality.
• High learning agility with an ability to manage multiple priorities while working in a fast-paced and dynamic environment.
• Demonstrates attention to detail and a high level of accuracy.
• Self-starter who independently drives projects to completion by self-sourcing information and leveraging all available resources.
• Willingness to travel 10-15% of the time
• Knowledge of finance concepts including an understanding of financial statements.
• Personal and professional integrity of the highest order required.

Compensation:

This position offers a competitive base salary, discretionary bonus, healthcare benefits, unlimited PTO, and a 401k match.

Equal Opportunity Employer

Faropoint is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.