We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Responsibilities

We're looking for a hands-on Platform/Observability Engineer to join our infrastructure team. You'll own and evolve our observability stack - from logging pipelines and tracing to metrics and alerting - across a multi-datacenter, Kubernetes-based environment. This is a production-first role: you'll be expected to ship, iterate, and improve systems under real delivery pressure, not just design them on paper.
You'll work closely with other infra and product engineering teams to improve observability coverage, reduce operational toil, and help the broader organization adopt better practices.
Tech Stack Highlights: OpenTelemetry · Kafka · Vector · VictoriaMetrics · EKS · Kubernetes · Logging pipelines · Distributed tracing · SPM· AWS

• Designing, deploying, and maintaining production observability stacks (logs, metrics, traces)

• Scaling observability infrastructure across multiple data centers and Kubernetes clusters

• Owning logging pipeline architecture and refactoring efforts

• Improving distributed tracing coverage and driving adoption across engineering teams

• Managing EKS upgrades, node exporters, agents, and collectors

• Automating operational tasks to reduce toil and improve system stability

• Contributing to compliance and audit readiness (access controls, data handling, pipeline integrity)

• Evaluating and adopting new observability tooling - knowing what's worth pursuing and what isn't

Requirements

Core technical experience:

• 8+ years of industry experience

• Solid hands-on production experience with observability systems

• Strong plus - familiarity with OpenTelemetry, Kafka, Vector, and VictoriaMetrics (vmagent, alerting rules)

• Experience with logging pipelines: design, deployment, and refactoring

• Understanding of distributed tracing and SPM (Service Performance Monitoring) built on top of tracing

• Experience with Kubernetes cluster lifecycle management (EKS preferred)

• Practical knowledge of storage trade-offs for observability data at scale

Nice to have  

• Experience using AI to automate infrastructure or observability tasks (e.g., automated RCA, PR generation, deployment workflows)

• Familiarity with AI-assisted tooling selection and workflow integration

• Experience with MCP (custom or open-source implementations)

• Background in cloud account or environment migrations

• Experience preparing infrastructure for compliance/audit processes

• Understanding network architecture, troubleshooting and incident resolution skills in Production environment, writing Post-mortems.

• Experience with containers and Kubernetes (installation and configuration of operators). 

• Basic knowledge of one or more high-level programming languages, such as Python, Golang, Java

Soft Skills / Personal Characteristics

• Good communication and collaboration skills in international technological companies.

• Interest in modern big distributed storage technologies, architectures.

• Good Spoken English to participate in product-related, architectural and technical discussions.

• Proper balance between being hands-on and deeper analytical approaches

(REQ ID: 2640)

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

#LI-REMOTE

As a Staff Solutions Architect at Upbound, you own the technical success of our customers. You are the primary driver of customer outcomes, from initial implementation through production adoption, ensuring customers achieve real business value with Crossplane and the Upbound platform. This is a deeply technical, hands-on role embedded in the post-sales motion, working closely with customers to deliver working solutions, not just guidance.

In this role, you will Own: 

Customer Technical Outcomes

• Drive end-to-end technical success for a portfolio of enterprise customers, from post-sales handoff through production adoption.
• Own the implementation of known Upbound use cases — control plane architectures, Upbound/Crossplane configurations, GitOps integration, platform engineering patterns — and ensure customers reach their target state.
• Define and track technical milestones that map to customer business objectives and contract value.
• Act as the primary technical escalation point when customers face blockers, coordinating engineering and product resources to resolve them.

Implementation & Architecture

• Lead technical discovery to deeply understand customer environments, platform requirements, and target architecture.
• Design and deliver Crossplane-based control plane architectures tailored to customer infrastructure and organizational context.
• Build and maintain reference platforms and implementation accelerators that codify Upbound best practices and reduce time-to-value for common use cases.
• Contribute Statements of Work that accurately scope implementation engagements.
• Write code, fix bugs, and build scoped features within Upbound products, provider ecosystem, and Crossplane core where needed to unblock customers.

Technical Voice of the Customer

• Represent customer technical needs internally to influence product roadmap and prioritization.
• Partner with pre-sales SEs to ensure smooth, informed handoffs with full context on customer environment and expectations.
• Identify expansion opportunities as customer technical maturity grows and new Upbound capabilities become relevant.

You are a good fit if you have: 

• Hands-on Kubernetes expertise — operators, controllers, or add-ons; production deployment and management experience.
• Platform engineering or SRE background, with direct experience building or operating an Internal Developer Platform (IDP).
• Deep familiarity with cloud-native tooling: CNCF ecosystem, IaC (Terraform/Pulumi), GitOps (Flux/ArgoCD), CI/CD pipelines.
• Experience across at least two major cloud providers (AWS, GCP, Azure) at production scale.
• Strong programming skills; Go is strongly preferred.
• Proven track record of leading customers through complex technical implementations to successful, measurable outcomes.
• Excellent communication skills — comfortable presenting architecture and trade-offs to both engineering teams and executive stakeholders.
• Able to manage multiple customer engagements simultaneously in a fast-moving startup environment.

It is a plus if: 

• Crossplane power user — contributions to core or the provider ecosystem are very appreciated [for many reasons]
• Active Kubernetes community involvement: contributions, conference talks, technical writing, or open source maintainership.
• CKA or CKAD certification.
• Prior startup, familiarity with coding agents and distributed team experience.

 #LI-REMOTE