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Customer Success Director - GERMAN speaking - (m-w-d)
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At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The Role
A Customer Success Director owns the relationships with our biggest and most strategic clients, supporting them as they use Cision’s and Brandwatch’s product suite to make key decisions across their organisations.
The mission of the Customer Success team is to build a deep understanding of our clients’ businesses, help them overcome strategic challenges, ensure full adoption of our technology and services, and identify opportunities to demonstrate the impact our solutions have on the way they operate.
Duties and Responsibilities
The role includes, but is not limited to, the following responsibilities:
- Own the overall relationship and retention of a portfolio of strategic customers, establishing trusted advisor relationships and ensuring clients gain maximum value from our products and services
- Work closely with clients to ensure they are equipped to successfully adopt Cision and Brandwatch technologies, and that their investment helps them achieve their business objectives
- Build strong relationships with key stakeholders, developing active Cision champions and executive sponsors within each account, positioning yourself as a trusted advisor
- Document client feedback and product requests, advocating for them internally to help shape our product roadmap in line with customer needs
- Partner with clients to establish strategic plans, goals, and key performance indicators, and support them in achieving these objectives
- Conduct regular account analysis and planning to identify and mitigate potential customer health risks, while also identifying opportunities for growth
- Foster customer advocacy and identify co-marketing opportunities that benefit both the client’s organisation and Cision
Essential Skills and Experience
- Prior experience as a Senior Customer Success Manager/Director, Account Manager/Director, or in a similar role
- Proven track record of success in a Customer Success environment, with a focus on increasing customer satisfaction, adoption, and retention
- Proven ability to build executive-level relationships at a strategic level
- Demonstrated experience developing and executing strategic account plans
- Experience working with global enterprise clients across multiple teams and regions
- Proven ability to drive continuous value from a SaaS product suite
- Fluency in German and English (minimum C1 level)
- Excellent written and verbal communication skills with strong attention to detail and analytical thinking
- Experience working with digital marketing or social media solutions within a SaaS environment
- A proactive approach to work, with the ability to operate autonomously
What We Offer
- Capital-forming benefits and pension scheme
- Flexible working hours and hybrid working options
- Commuter card subsidy
- Subsidy for our partner EGYM Wellpass, giving access to 7,500 premium fitness and wellness options
- Modern office located in Gateway Gardens, Frankfurt
- Professional development opportunities within a global and market-leading company
- Exposure to the international media landscape
- A dynamic and collaborative global team
- Opportunity to work independently in an innovative environment
- A value-driven and team-oriented culture
- Option to work from abroad for a defined period
If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Hybrid
The day-to-day working language with colleagues, as well as reporting and analysis, will primarily be German. However, as Cision is a global company and our Talent Acquisition team operates internationally, please submit your CV in English so we can review your application.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Ready to apply?
Apply to Brandwatch
Customer Success Manager - GERMAN speaking - (m-w-d)
Share this job
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The Role
As a Customer Success Manager, you will be responsible for the overall customer health, experience, and relationship management for a portfolio of strategic customers. The Customer Success Manager will work closely with a range of internal stakeholders and departments to drive strong adoption of our products and services and deliver a world-class experience for our customers.
Duties and Responsibilities
The role includes, but is not limited to, the following responsibilities:
- Develop trusted advisor relationships with customer executive sponsors, ensuring activities are closely aligned with the customer's business case and strategy, enabling them to realize the full value of Cision’s and Brandwatch’s solutions
- Drive customer adoption by overseeing onboarding, training, and the development of best practices to continually deliver value and maximize return on the customer’s investment
- Manage account renewals for your customer base, collaborating with Account Managers on quarterly business reviews, retention strategies, and upsell initiatives
- Identify opportunities to expand the use of the platform, services, and integrations within the customer’s business processes
- Identify and escalate key customer product requirements while managing customer expectations on an ongoing basis
- Act as a coach and trusted advisor to customers by regularly sharing best practices and leveraging lessons learned
- Maintain accurate CRM records for customer accounts and opportunities
- Work closely with Product Support teams to ensure customer technical issues are addressed effectively
- Fluency in German and English (minimum C1 level)
- Strong written and verbal communication skills with a detail-oriented and analytical approach
Essential Skills and Experience
- Relevant work experience in a customer-facing role
- Excellent presentation, written, and verbal communication skills
- Strong understanding of the (social) media landscape and media monitoring tools
- Experience working with global customers across multiple teams and regions
- Proven track record of developing and executing strategic account plans
- Ability to build executive-level relationships and champions
- Ability to troubleshoot and problem-solve under pressure
- Analytical, strategic, and insightful mindset
- Ability to work autonomously with a proactive approach
What We Offer
- Capital-forming benefits and pension scheme
- Flexible working hours and hybrid working options
- Commuter card subsidy
- Subsidy for our partner EGYM Wellpass, giving access to 7,500 premium fitness and wellness options
- Modern office located in Gateway Gardens, Frankfurt
- Professional development opportunities within a global and market-leading company
- Exposure to the international media landscape
- A dynamic and collaborative global team
- Opportunity to work independently in an innovative environment
- A value-driven and team-oriented culture
- Option to work from abroad for a defined period
If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Hybrid
The day-to-day working language with colleagues, as well as reporting and analysis, will primarily be German. However, as Cision is a global company and our Talent Acquisition team operates internationally, please submit your CV in English so we can review your application.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Ready to apply?
Apply to Brandwatch
Customer Success Director - GERMAN speaking - (m-w-d)
Share this job
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The Role
A Customer Success Director owns the relationships with our biggest and most strategic clients, supporting them as they use Cision’s and Brandwatch’s product suite to make key decisions across their organisations.
The mission of the Customer Success team is to build a deep understanding of our clients’ businesses, help them overcome strategic challenges, ensure full adoption of our technology and services, and identify opportunities to demonstrate the impact our solutions have on the way they operate.
Duties and Responsibilities
The role includes, but is not limited to, the following responsibilities:
- Own the overall relationship and retention of a portfolio of strategic customers, establishing trusted advisor relationships and ensuring clients gain maximum value from our products and services
- Work closely with clients to ensure they are equipped to successfully adopt Cision and Brandwatch technologies, and that their investment helps them achieve their business objectives
- Build strong relationships with key stakeholders, developing active Cision champions and executive sponsors within each account, positioning yourself as a trusted advisor
- Document client feedback and product requests, advocating for them internally to help shape our product roadmap in line with customer needs
- Partner with clients to establish strategic plans, goals, and key performance indicators, and support them in achieving these objectives
- Conduct regular account analysis and planning to identify and mitigate potential customer health risks, while also identifying opportunities for growth
- Foster customer advocacy and identify co-marketing opportunities that benefit both the client’s organisation and Cision
Essential Skills and Experience
- Prior experience as a Senior Customer Success Manager/Director, Account Manager/Director, or in a similar role
- Proven track record of success in a Customer Success environment, with a focus on increasing customer satisfaction, adoption, and retention
- Proven ability to build executive-level relationships at a strategic level
- Demonstrated experience developing and executing strategic account plans
- Experience working with global enterprise clients across multiple teams and regions
- Proven ability to drive continuous value from a SaaS product suite
- Fluency in German and English (minimum C1 level)
- Excellent written and verbal communication skills with strong attention to detail and analytical thinking
- Experience working with digital marketing or social media solutions within a SaaS environment
- A proactive approach to work, with the ability to operate autonomously
What We Offer
- Capital-forming benefits and pension scheme
- Flexible working hours and hybrid working options
- Commuter card subsidy
- Subsidy for our partner EGYM Wellpass, giving access to 7,500 premium fitness and wellness options
- Modern office located in Gateway Gardens, Frankfurt
- Professional development opportunities within a global and market-leading company
- Exposure to the international media landscape
- A dynamic and collaborative global team
- Opportunity to work independently in an innovative environment
- A value-driven and team-oriented culture
- Option to work from abroad for a defined period
If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Hybrid
The day-to-day working language with colleagues, as well as reporting and analysis, will primarily be German. However, as Cision is a global company and our Talent Acquisition team operates internationally, please submit your CV in English so we can review your application.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Ready to apply?
Apply to Cision
Customer Success Manager - GERMAN speaking - (m-w-d)
Share this job
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The Role
As a Customer Success Manager, you will be responsible for the overall customer health, experience, and relationship management for a portfolio of strategic customers. The Customer Success Manager will work closely with a range of internal stakeholders and departments to drive strong adoption of our products and services and deliver a world-class experience for our customers.
Duties and Responsibilities
The role includes, but is not limited to, the following responsibilities:
- Develop trusted advisor relationships with customer executive sponsors, ensuring activities are closely aligned with the customer's business case and strategy, enabling them to realize the full value of Cision’s and Brandwatch’s solutions
- Drive customer adoption by overseeing onboarding, training, and the development of best practices to continually deliver value and maximize return on the customer’s investment
- Manage account renewals for your customer base, collaborating with Account Managers on quarterly business reviews, retention strategies, and upsell initiatives
- Identify opportunities to expand the use of the platform, services, and integrations within the customer’s business processes
- Identify and escalate key customer product requirements while managing customer expectations on an ongoing basis
- Act as a coach and trusted advisor to customers by regularly sharing best practices and leveraging lessons learned
- Maintain accurate CRM records for customer accounts and opportunities
- Work closely with Product Support teams to ensure customer technical issues are addressed effectively
- Fluency in German and English (minimum C1 level)
- Strong written and verbal communication skills with a detail-oriented and analytical approach
Essential Skills and Experience
- Relevant work experience in a customer-facing role
- Excellent presentation, written, and verbal communication skills
- Strong understanding of the (social) media landscape and media monitoring tools
- Experience working with global customers across multiple teams and regions
- Proven track record of developing and executing strategic account plans
- Ability to build executive-level relationships and champions
- Ability to troubleshoot and problem-solve under pressure
- Analytical, strategic, and insightful mindset
- Ability to work autonomously with a proactive approach
What We Offer
- Capital-forming benefits and pension scheme
- Flexible working hours and hybrid working options
- Commuter card subsidy
- Subsidy for our partner EGYM Wellpass, giving access to 7,500 premium fitness and wellness options
- Modern office located in Gateway Gardens, Frankfurt
- Professional development opportunities within a global and market-leading company
- Exposure to the international media landscape
- A dynamic and collaborative global team
- Opportunity to work independently in an innovative environment
- A value-driven and team-oriented culture
- Option to work from abroad for a defined period
If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Hybrid
The day-to-day working language with colleagues, as well as reporting and analysis, will primarily be German. However, as Cision is a global company and our Talent Acquisition team operates internationally, please submit your CV in English so we can review your application.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Ready to apply?
Apply to Cision
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
International markets are one of Axon’s biggest growth engines across the law enforcement and defense segments. As Head of of International Marketing, you will own the end-to-end marketing strategy, storytelling, and go-to-market execution for Axon across priority global markets outside the U.S.
You will lead a distributed international marketing team spanning CAN, EMEA, the UK, LatAm, and APAC, partnering closely with regional sales leaders to grow demand in global markets and deliver against ambitious pipeline and bookings targets. You will also be accountable for scaling localization and creative systems so that Axon shows up as a trusted, locally relevant public safety technology brand in every international market we serve.
This is a highly strategic, hands-on leadership role that sits at the intersection of marketing, sales, product, and customer. You will shape Axon’s presence around the world, and how quickly we can translate that presence into measurable pipeline and revenue.
What You’ll Do
Reports to: Senior Vice President, Marketing
Direct Reports: 15
Lead a High-Performing International Marketing Team
- Lead a distributed team of regional and functional marketing contributors, setting the bar for strategic thinking, impact-driven results, and execution at the highest possible level.
- Develop talent, succession, and organizational structure to ensure Axon can support sustained, scalable growth across existing and new international markets.
- Coach and develop the team to build on their strengths, address growth areas, and elevate their performance.
Lead and Evolve International Marketing Strategy
- Own and continuously refine Axon’s international marketing strategy, scaling success in already strong markets while driving pipeline and growth in high-opportunity regions.
- Ensure alignment with Axon’s broader marketing strategy and vision, translating strategy into measurable revenue and sales pipeline.
- Build and execute integrated campaigns across Product, Sales, and Marketing that drive engagement, strengthen customer relationships, and build pipeline in emerging and priority markets.
- Define and operationalize a clear international narrative and brand identity that clearly communicates the value of Axon’s ecosystem in locally relevant ways across customer segments and regions.
- Establish a scalable, efficient localization approach that serves language, culture, and geopolitical dynamics across markets.
- Set and guide the strategy for international events and brand presence, ensuring all investments are tightly aligned to pipeline generation, metrics, and growth objectives.
Partner Deeply with Cross-Functional Leadership
- Serve as the primary marketing partner to international sales leadership, primarily across Europe, UK/Commonwealth, and LatAm, aligning on key market priorities and sales opportunities.
- Partner with government and public affairs leadership to align market priorities with regulatory, geopolitical, and public perception dynamics.
- Oversee international event strategy in partnership with Events and Experiential, defining where and how Axon shows up to maximize customer impact.
- Work closely with Revenue Intelligence and Marketing Operations to define how international marketing performance is measured and reported, enabling data-driven decisions.
What You Bring
- 8 years of experience in SAAS marketing with specialized expertise in international markets—ideally in public safety or technology—including leading marketing for U.S.-based companies expanding into international markets, especially in Europe.
- Proven track record marketing and selling cloud-based solutions.
- Strong long-term strategic thinking with the ability to translate high-level vision into detailed execution.
- Ability to identify gaps or areas of opportunity within existing strategies and optimize performance in a fast-paced, ever-evolving environment.
- Data-driven mindset with a focus on measurable impact and performance.
- A true player-coach mentality, balancing strategic leadership with hands-on execution.
- Strong cross-functional relationships and the ability to collaborate effectively with leadership in International Sales, Product, Marketing, and Customer.
- Track record of managing and executing integrated marketing programs across digital, events, creative, and demand generation.
- Experience with international government, regulations, and public affairs.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to Axon
Senior Transaction Monitoring Manager – Methodology & Validation (m/f/d)
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Raisin is the world's leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.
Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns.
Team
Become part of the Anti-Financial Crime (AFC) department at Raisin Bank AG. Our mission is to protect the bank and its customers from money laundering, terrorist financing, and fraud. Our team is responsible for the methodological, regulatory, and conceptual foundations of AML prevention, including policies, risk analysis, methods, controls, and internal instructions. In this position, you will take responsibility for one of the central pillars of our framework: the methodology, calibration, and validation of IT-based transaction monitoring in accordance with § 25h KWG (German Banking Act) and § 15 GwG (German Money Laundering Act).
Your Responsibilities
- Methodological Development: Responsible for the methodological further development of the indicator model for EDV-supported transaction monitoring, with traceable derivation from the bank's money laundering risk analysis and full coverage of money laundering, terrorist financing, criminal acts according to § 25h KWG, as well as channel- and product-specific risk factors.
- Threshold Framework: Establishing and maintaining a reproducible, quantitative threshold framework (population statistics, percentile/Z-score/typology-based methods) with clearly anchored KPIs, as well as managing the annual recalibration cycle.
- Validation Regime: Designing and implementing the validation regime for the entire rule set: backtesting, look-backs, sample tests according to BaFin AuA standards, and validation KPIs (True Positive Rate, False Positive Rate, alert rate, processing latency).
- Standardization: Defining and maintaining the minimum content requirements for alerts and cases (source of funds, plausibility checks against customer profiles, four-eyes principle evidence, justification of decisions, and deadline monitoring).
- Change Governance: Responsibility for the rule change logbook and the associated change governance process as audit-proof evidence for the bank's monitoring framework.
- Regulatory Intelligence: Translating evolving regulatory requirements and typologies (BaFin, EBA, FIU, FATF, AMLA) into rule set requirements and ongoing derivation of "Re-calibrate/Retire/Replace" decisions per rule family.
- External Management: Technical steering of external consultants and transaction monitoring providers regarding methodology and validation; ensuring versioned change governance, parameter access, and SLAs.
- Audit & Supervision: Preparing, supporting, and defending the methodology and validation results during internal and external audits as well as regulatory inspections.
- Interface Management: Managing the interface with AFC Operations regarding rule configuration and case processing; contributing to internal guidelines, including procedural instructions, validation policies, and escalation paths.
Your Profile
- Experience: At least 5–7 years of relevant professional experience in transaction monitoring methodology, AML model validation, or comparable quantitative AFC roles, at a bank, an audit/consulting firm (FS Risk & Regulation), or a transaction monitoring provider.
- Regulatory Expertise: Deep understanding of relevant regulations: § 25h KWG, § 15 GwG, BaFin AuA, AML-VO, EBA Guidelines on ML/TF Risk Factors, FATF recommendations/typologies, and MaRisk AT 4.3.4 as a model validation analogy.
- Technical Knowledge: Proven experience in indicator modeling, threshold derivation, backtesting, and look-back methodology within an AML, Sanctions, or Fraud context.
- Quantitative Skills: Strong analytical skills (statistics, data analysis; SQL is mandatory; Python or R is an advantage); comfortable handling large transaction datasets.
- Tooling & Governance: Practical setup and implementation experience with at least one established transaction monitoring or sanctions screening tool; experience with vendor and outsourcing governance (§ 25b KWG / MaRisk AT 9) is desirable.
- Audit Exposure: Experience defending methodology and validation results to auditors and regulators; knowledge of § 44 KWG audits is a plus.
- Mindset: Conceptual depth paired with a hands-on mentality and willing to calculate thresholds and validations yourself, not just commission them.
- Soft Skills: High degree of integrity, responsibility, and quality standards; ability to represent technical positions independently of daily operations.
- Communication: A team player with excellent communication skills in German and English (at least C1 level); ability to explain complex methodology clearly to quants, the Board of Directors, and regulators alike.
Join our mission, join our team – and grow with us!
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.
As part of our team, you will benefit from:
- Employee Development Budget of €2,000 and four full training days per year.
- Flexible working hours, home office and 30 vacation days.
- A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
- Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
- Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
- Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
- Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
- You are moving from another country or city to join us? We may support your relocation.
Raisin Applicant Privacy Policy
We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.
We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Ready to apply?
Apply to Raisin
RegTech Engineering Lead (f/m/d)
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Raisin is the world's leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.
Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns.
Team
The RegTech Engineering team sits at the intersection of security, innovation, and regulatory excellence. We build automated infrastructure that powers Identity and Access Management and ensures resilience against evolving global regulations.
Our mission is to translate complex compliance requirements such as DORA, FCA, SOC2, and ISO 27001 into scalable, engineering-led solutions. We focus on automation, AI-driven systems, and proactive risk management to replace manual compliance with secure, intelligent infrastructure. We work collaboratively, challenge constructively, and operate with a strong security-first mindset.
Your Responsibilities
- Lead and mentor a lean, high-performing team of RegTech Engineers, balancing people leadership with hands-on technical contribution.
- Define the technical roadmap for regulatory engineering, ensuring our focused efforts create an outsized impact on business goals, compliance mandates, and Information Security.
- Actively architect and build secure, scalable systems focused on Identity and Access Management and regulatory automation.
- Drive the design, integration, and maintenance of governance and compliance tooling including GRC platforms, CMDB systems, and automated reporting pipelines
- Champion engineering best practices including secure coding, infrastructure as code, and automated deployment pipelines
- Collaborate closely with Legal, Compliance, Audit, Security, and Engineering teams to translate regulatory complexity into robust technical solutions
- Advance automation and AI-driven approaches to replace manual workflows with reliable, scalable systems
Your Profile
- Experience: 7+ years of engineering experience with at least 3+ years in a technical leadership role, ideally within a regulated FinTech, Banking, or high-security environment.
- Technical Mastery: Deep expertise in designing scalable, secure architectures and microservices. Strong hands-on proficiency in Python (Go/Java is a plus), AWS, Terraform, and CI/CD pipelines. You are still comfortable getting your hands dirty in the code.
- Optional Regulatory Knowledge: Working knowledge of financial and security regulations such as DORA, FCA, SOC2, and ISO 27001, with the ability to translate regulatory requirements into scalable engineering solutions.
- Automation & AI Focus: Demonstrated experience leveraging AI, machine learning, or advanced automation to solve complex operational and compliance challenges. Passionate about replacing manual workflows with reliable, code-based systems.
- Tooling Expertise: Experience building, integrating, or maintaining governance, risk, and compliance tooling including IAM systems, GRC platforms, CMDB environments, and automated audit and reporting pipelines, ensuring continuous audit readiness.
- Leadership: Excellent communication and mentoring skills, with the ability to influence stakeholders across Security, Legal, Compliance, and Engineering, and to foster a culture of security-first, high-performance engineering.
Join our mission, join our team – and grow with us!
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.
As part of our team, you will benefit from:
- Employee Development Budget of €2,000 and four full training days per year.
- Flexible working hours, home office and 30 vacation days.
- A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
- Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
- Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
- Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
- Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
- You are moving from another country or city to join us? We may support your relocation.
Raisin Applicant Privacy Policy
We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.
We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Ready to apply?
Apply to Raisin
Senior Consultant / Manager Smart Plant - Asset Management (m/w/d)
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Wir bei Capgemini Invent glauben, dass unterschiedliche Perspektiven den Wandel vorantreiben. Als innovative Transformationsberater vereinen wir unsere strategischen, kreativen und wissenschaftlichen Fähigkeiten und arbeiten eng mit unseren Kunden zusammen, um zukunftsweisende Lösungen zu entwickeln. Hilf uns dabei, den Wandel voranzutreiben, der auf die Herausforderungen unserer Kunden von heute und morgen zugeschnitten ist. Informiert und validiert durch Wissenschaft und Daten. Verstärkt durch Kreativität und Design. Und das alles auf der Grundlage von Technologien.
Deine Rolle
Die Produktion von morgen stellt das Asset Management von heute vor große Herausforderungen. Um den Anforderungen der Zukunft gerecht zu werden, muss das Asset Management smart und datengetrieben werden. Maschinen und Anlagen müssen vernetzt und intelligent gesteuert werden, um effizient zu arbeiten. In diesem Kontext beraten wir unsere Kunden in den vier Themenfeldern
- Digital Strategy and Roadmap
- Asset Intelligence, Predictive Maintenance und Condition Monitoring
- Asset Investment und Performance Management
- Process Design um mit innovativen Methoden und Technologien das Asset Management von morgen zu gestalten.
Dein Profil
- Mehrjährige praktische Beratungserfahrung im Bereich Digitalisierung der Produktion oder des Asset Managements
- Einen herausragenden Studienabschluss mit technischer oder informationstechnologischer Ausrichtung
- Erfahrung in der (Teil-)Projektleitung komplexer Transformationsprojekte im Produktionsumfeld
- Erfahrung in dem Design, der Analyse und der Optimierung von Produktionsprozessen
- Erfahrung mit SAP (insb. der Module PM, PS, MM, IAM) ist ein Plus
- Kenntnisse der Produktions-IT, der Produktionsautomatisierung/MES und der Dateninfrastruktur
- Spaß an der Kombination von technologischem Verständnis, strategischer Analyse und Umsetzungsarbeit sowie die Fähigkeit, konzeptionell und analytisch zu denken
- Ausgeprägte Präsentations- und Moderationsfähigkeiten sowie sehr gute MS-Office-Kenntnisse
- Hohe Zuverlässigkeit, Teamgeist und Fit für eine weltweit führende Unternehmensberatung
- Exzellente Deutsch- und Englischkenntnisse
Über Capgemini
Capgemini ist ein globaler Business- und Technologie-Transformationspartner für Organisationen. Das Unternehmen unterstützt diese bei ihrer dualen Transformation für eine stärker digitale und nachhaltige Welt – stets auf greifbare Fortschritte für die Gesellschaft bedacht. Capgemini ist eine verantwortungsbewusste, diverse Unternehmensgruppe mit einer über 55-jährigen Geschichte und 340.000 Mitarbeitenden in mehr als 50 Ländern. Kunden vertrauen auf Capgemini, um das Potenzial von Technologie für die ganze Breite ihrer Geschäftsanforderungen zu erschließen. Capgemini entwickelt mit seiner starken Strategie, Design- und Engineering-Expertise umfassende Services und End-to-End-Lösungen. Dabei nutzt das Unternehmen seine führende Kompetenz in den Bereichen KI, generative KI, Cloud und Daten sowie profunde Branchenexpertise und sein Partner-Ökosystem. Die Gruppe erzielte 2024 einen Umsatz von 22,1 Milliarden Euro.
Wir freuen uns über deine vollständige Bewerbung ausschließlich über unser Bewerbungsportal unter Angabe deiner Gehaltsvorstellung, des frühestmöglichen Eintrittszeitpunkts sowie deiner Standortpräferenz.
Die ausgeschriebene Vakanz ist ganzjährig zu besetzen.
Hier findest du weitere Informationen zu unserem Bewerbungsprozess.
Wende dich bei Fragen bitte an nina.habermann@capgemini.com.
#LI-Hybrid
Ready to apply?
Apply to Capgemini Invent
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Reporting to: Director, EMEA Professional Services
Direct Reports: None
Location: Germany
Travel expectations: 60%+ including international travel
Your Impact
Axon is seeking talented a Professional Services Manager to join a brand-new team in supporting our growing customer base with Axon product deployments predominantly in DACH and occasionally in wider EMEA region. Sitting between a sales, and Business as Usual (BAU) a Professional Services Manager has broad technical knowledge, product implementation experience and a customer-centric attitude, as well as the ability to work collaboratively and with agility in a fast moving and often ambiguous environment. You will become an expert in Axon's SaaS and devices products, consultation and deployment programs, and work with Professional Services colleagues, sales, training, customer support, customer success and product teams to ensure a positive and successful product implementation experience for our customers; resulting in strong partnerships. Your efforts will directly impact revenue-earning business activities, and you will frequently manage multiple high-priority, deadline-driven projects at once. Additionally, as a subject-matter expert in your region, you will be collaborating with your teammates on designing and improving Professional Services processes related to consultation and implementation in EMEA region, as well as assisting on a variety of other deployment related projects and tasks.
Your primary objective will be to delight the customer by working with them to implement Axon’s network of solutions and products, in line with customer’s expectations and delivering both quality and value, as soon as possible in their lifecycle, by being Sharp, Adaptable and Unstoppable.
Your Day to Day
- Engage with clients pre-sale to implement Trial and Evaluation programs with Axon products; collaborate internally on RFP/RFI responses.
- Liaise with clients post-sale and coordinate across internal functions and external vendor(s) to develop project documentation including project and deployment plans, SOW for deployments
- Travel to customer sites; liaise with clients post-sale to consult and coordinate on deployment tasks that need to be completed.
- Install, configure, troubleshoot and test Axon hardware products and software solutions (both cloud and on-prem) at customer sites or remotely; execute assessments to meet customer needs.
- Ensure successful knowledge transfer to customers by providing technical training, consultation and demonstrations on Axon solutions; customise and localise materials.
- Act as the main point of contact for customers during deployment and in hyper-care, to ensure a positive and successful engagement with Axon and our products.
- Validate product updates and new releases to ensure a successful customer product experience; monitor release notes.
- Ensure that all implementations comply with local laws and regulations, particularly those related to data protection and privacy (such as GDPR in Europe). Advocate for and implement industry best practices during implementation.
- Advocate customer needs by submitting software bugs and feature requests to product teams for assessment and resolution or development.
- Ability to self-manage and work autonomously, yet promptly escalate issues to team manager when appropriate.
- Communicate and interact professionally with sales, product, engineers, customer support, customer success and commercial operations team members.
- Closely collaborate and share product and process knowledge with your peers and Axon channel partners in your region.
- Collaborate cross-functionally to ensure everyone is up-to-date on customer requirements, changes, timelines, and project status.
- Develop a smooth product deployment experience for our customers
What You Bring
- Bachelor degree or higher in IT/Business or relevant professional experience (3+ years in IT Consultancy, Professional Services, Field Services or Sales Engineering)
- German speaker, other European languages is a plus. English proficiency is essential.
- Advanced understanding of IT/Networking concepts including Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
- Experience in a SaaS and hardware/software company; knowledge and demonstrated experience in one or more of the following areas of specialisation: Mobile Device Management, Mobile Application Management, Mobile Applications & Communications, Digital Video, Body Worn Cameras, Conductive Energy Weapons, In-vehicle Video, Vehicle Electronics, Drones, Interview Room Software, Digital Evidence Management Systems, Forensic Analysis Tools.
- Strong ability to troubleshoot and solve technical problems with an understanding of troubleshooting methodologies
- Familiarity with remote & on-site hardware and software installation and configuration
- Experience consulting to meet the needs of the customer
- Practice providing demonstrations and training on software and hardware products in front of large groups, on-site or remote.
- Experience simultaneously managing a varied portfolio of implementation projects
- Proven ability to directly engage/manage both internal and external customer relationships
- Adaptable to continual product or process changes
- Ability to multitask with a variety of job duties
- Ability to effectively communicate and work cross-functionally to resolve issues
- Strong work ethic and positive/proactive attitude
- Proficiency in Microsoft Office Suite, Salesforce, Microsoft SharePoint, Microsoft Dynamics 365, Zoom, Teams and JIRA
- Cisco Network, Microsoft Azure, Cradlepoint CPCNA/CPCNP or related certifications preferable
- Availability or willingness to obtain Drone Pilot Certifications and/or Vehicle Electronics Certifications
- Experience working and supporting law enforcement or public sector clients
#LI-Remote
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonJoin Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Reporting to: Director, EMEA Professional Services
Direct Reports: None
Location: Germany
Travel expectations: 60%+ including international travel
Your Impact
Axon is seeking talented a Professional Services Manager to join a brand-new team in supporting our growing customer base with Axon product deployments predominantly in DACH and occasionally in wider EMEA region. Sitting between a sales, and Business as Usual (BAU) a Professional Services Manager has broad technical knowledge, product implementation experience and a customer-centric attitude, as well as the ability to work collaboratively and with agility in a fast moving and often ambiguous environment. You will become an expert in Axon's SaaS and devices products, consultation and deployment programs, and work with Professional Services colleagues, sales, training, customer support, customer success and product teams to ensure a positive and successful product implementation experience for our customers; resulting in strong partnerships. Your efforts will directly impact revenue-earning business activities, and you will frequently manage multiple high-priority, deadline-driven projects at once. Additionally, as a subject-matter expert in your region, you will be collaborating with your teammates on designing and improving Professional Services processes related to consultation and implementation in EMEA region, as well as assisting on a variety of other deployment related projects and tasks.
Your primary objective will be to delight the customer by working with them to implement Axon’s network of solutions and products, in line with customer’s expectations and delivering both quality and value, as soon as possible in their lifecycle, by being Sharp, Adaptable and Unstoppable.
Your Day to Day
- Engage with clients pre-sale to implement Trial and Evaluation programs with Axon products; collaborate internally on RFP/RFI responses.
- Liaise with clients post-sale and coordinate across internal functions and external vendor(s) to develop project documentation including project and deployment plans, SOW for deployments
- Travel to customer sites; liaise with clients post-sale to consult and coordinate on deployment tasks that need to be completed.
- Install, configure, troubleshoot and test Axon hardware products and software solutions (both cloud and on-prem) at customer sites or remotely; execute assessments to meet customer needs.
- Ensure successful knowledge transfer to customers by providing technical training, consultation and demonstrations on Axon solutions; customise and localise materials.
- Act as the main point of contact for customers during deployment and in hyper-care, to ensure a positive and successful engagement with Axon and our products.
- Validate product updates and new releases to ensure a successful customer product experience; monitor release notes.
- Ensure that all implementations comply with local laws and regulations, particularly those related to data protection and privacy (such as GDPR in Europe). Advocate for and implement industry best practices during implementation.
- Advocate customer needs by submitting software bugs and feature requests to product teams for assessment and resolution or development.
- Ability to self-manage and work autonomously, yet promptly escalate issues to team manager when appropriate.
- Communicate and interact professionally with sales, product, engineers, customer support, customer success and commercial operations team members.
- Closely collaborate and share product and process knowledge with your peers and Axon channel partners in your region.
- Collaborate cross-functionally to ensure everyone is up-to-date on customer requirements, changes, timelines, and project status.
- Develop a smooth product deployment experience for our customers
What You Bring
- Bachelor degree or higher in IT/Business or relevant professional experience (3+ years in IT Consultancy, Professional Services, Field Services or Sales Engineering)
- German speaker, other European languages is a plus. English proficiency is essential.
- Advanced understanding of IT/Networking concepts including Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
- Experience in a SaaS and hardware/software company; knowledge and demonstrated experience in one or more of the following areas of specialisation: Mobile Device Management, Mobile Application Management, Mobile Applications & Communications, Digital Video, Body Worn Cameras, Conductive Energy Weapons, In-vehicle Video, Vehicle Electronics, Drones, Interview Room Software, Digital Evidence Management Systems, Forensic Analysis Tools.
- Strong ability to troubleshoot and solve technical problems with an understanding of troubleshooting methodologies
- Familiarity with remote & on-site hardware and software installation and configuration
- Experience consulting to meet the needs of the customer
- Practice providing demonstrations and training on software and hardware products in front of large groups, on-site or remote.
- Experience simultaneously managing a varied portfolio of implementation projects
- Proven ability to directly engage/manage both internal and external customer relationships
- Adaptable to continual product or process changes
- Ability to multitask with a variety of job duties
- Ability to effectively communicate and work cross-functionally to resolve issues
- Strong work ethic and positive/proactive attitude
- Proficiency in Microsoft Office Suite, Salesforce, Microsoft SharePoint, Microsoft Dynamics 365, Zoom, Teams and JIRA
- Cisco Network, Microsoft Azure, Cradlepoint CPCNA/CPCNP or related certifications preferable
- Availability or willingness to obtain Drone Pilot Certifications and/or Vehicle Electronics Certifications
- Experience working and supporting law enforcement or public sector clients
#LI-Remote
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to Axon