Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
  • Dataiku platform architecture and deployment
  • Platform operations and upgrades
  • Best practices for platform usage
  • Security, data management, and compute resources
  • ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps

What you'll need to be successful

• 7+ years of experience in a customer-facing technical role
• Native or bilingual proficiency in German
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration, including networking
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Familiarity with the Hadoop and/or Spark ecosystems

How you'll stand out 

• Experience with Python
• Data-Science knowledge
• Basic knowledge of Java
• Familiarity with ML-Ops practices and tools

What does the hiring process look like? #LI-Hybrid #LI-AN1

• Initial call with a member of our Technical Recruiting team
• Video call with the TAM Hiring Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with TAM Team members
• Final Interview with the VP Field Engineering

#LI-JR1

What to know about the Dataiku Support Team

At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise-grade global support function. 

How you’ll make an impact 

We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.

Some expected outcomes for this role 

• Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels

• Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement

• Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution

• Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise

• Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment

What you’ll need to be successful 

• At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product

• Experience with cloud platforms such as AWS, Azure, and GCP

• Experience with Docker and Kubernetes

• Collaborative and helpful mindset with a focus on always working as a team

• A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors

• Proficiency working with Unix-based operating systems

• Experience with relational databases (or data warehouses like Snowflake) and SQL

• Ability to read and write Python or R code

What will make you stand out

• Experience with big data technologies, such as Hadoop or Spark 

• Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos

• Experience with ML models and LLMs

What does the hiring process look like? #LI-Remote #LI-AN1

• Initial call with a member of our Technical Recruiting team

• Video call with the Technical Support Manager

• Technical Assessment to show your skills (Home Test)

• A technical interview with the TSE team to build on the assessment you completed

• Final Interview with the VP Technical Support