Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

 This role will be supporting 3 properties in Florence Area. - Heatherwood Apartments, Weeden Heights Apartments and Mars Hill Manor Apartments

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

Benefits 

• Generous employer contribution for Medical Insurance through Meritain Health 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV, Yardi and Realpage.

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 

• Quick learner and great attitude. 

Your Mission, Should You Choose to Accept It 

You are the driving force behind our B2B partnerships in Italy. As Business Development Manager, you build strong relationships with companies, universities and institutions that need more than just a place to stay. You open doors, spot opportunities and turn conversations into long-term agreements that fuel our Hotel Stay and Extended Stay business. 

From Rome to Florence to Bologna, you grow a powerful network of partners who see The Social Hub as their go-to destination. You know how to combine big-picture thinking with hands-on sales energy. One moment you are negotiating a contract, the next you are mapping out the next industry to conquer. 

You believe great partnerships are built on trust, value and shared ambition. And when you see potential, you do not wait for it to happen. You make it happen. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Build and grow a strong pipeline of corporate and education partnerships across Italy. 

• Identify new business opportunities and open doors with companies, universities and institutions. 

• Negotiate and close long-term agreements that generate sustainable revenue. 

• Activate new partnerships and turn signed contracts into real production and room nights. 

• Grow existing accounts through regular follow-ups, upsell opportunities and smart expansion. 

• Collaborate with Revenue Management and Distribution to keep pricing and contracts aligned. 

• Track pipeline performance and forecasts in Salesforce and keep a clear view of upcoming opportunities. 

• Work closely with Account Managers, the Regional Commercial Manager and hub teams to bring partnerships to life. 

What You’ll Have 

• You bring 5+ years of experience in B2B sales, partnerships or business development, ideally in hospitality, travel or a related sector. 

• You have strong negotiation skills and enjoy building lasting professional relationships. 

• You bring a commercial mindset and feel comfortable working with targets and performance metrics. 

• You are proactive, organised and confident managing your own national pipeline. 

• You have experience with corporate travel, mobility or education partners, which is a plus. 

• You speak fluent Italian and English. 

• You are based in Rome and happy to travel regularly across Italy. 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.  

• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change  

• The chance to learn and grow in your role with the potential for future growth.  

• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!  

• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.